C1: FOR PUBLIC/UNRESTRICTED
M-PESA WEB EXTERNAL USER APPLICATION FORM
(User must send a request from own email with copy of Photo ID attached)
FOR CUSTOMER USE: Date: …………………….……………..……
Approved by (Manager): ……………………………………………………….. Signature: …………..………………………
New user Reset User Delete User B2C Portal User Update Details
User Account Details – Please write in ALL CAPITALS
Requestor’s Full Name
Job Description (Title)
Cell phone number
Office number
E-mail address
Business Name:
M-PESA Business/Agent Store No:
M-PESA User & Description – Please indicate your role selection with an “X”
Business/Agent Manager Business /Agent Operator Business /Agent Auditor
Set Restricted ORG API Business/Agent Admin-Portal Open API - Key Administrator
B2C Initiator/Caller B2C Portal Level B2B ORG API Initiator
M-Pesa IT Operations: shall be informed on Initiator Password & Open API - Key Administrator (see a note below)
Reset User Account
OPS-ID/Username: ………………………………………………………
Forgot password Password expired Unlock User Activate Dormant User
(You may attach KYC)
I (requestor’s name) ………………………………………hereby confirm, acknowledge, aware and confidently that the
accesses requested would not directly or indirectly engage to Money Laundering and Financing Terrorism and /
or engage in any fraud against M-PESA Limited or Affiliates of M-PESA Limited or M-Pesa Customers.
Signed: …………………………………………………………………..
Certificate Request ID (After download of M-PESA Web Certification)
Validation of User (by Business) Approval for Creation Approval Creation Initiator
Password
Signature Signature Signature
COMPANY STAMP M-Pesa Operations Team M-Pesa Application Team/Product
Dev
Note: For B2C initiator /OPEN API Key Administrator Role – following HoD: M-Pesa Business/M-Commerce Prod Dev, and
M-Pesa IT Operations shall approve via SharePoint; Copy Group: M-Pesa Application & M-Commerce Operations team
Includes B2C Portal, C2B&B2C Business and Merchants
C2 General
C1: FOR PUBLIC/UNRESTRICTED
We would like the following information as well as the requirement for the API
1. What is your company Name?
2. What does company do?
3. What are the activities or services you provide to your customers?
4. What is your operational guide or what will be the customer journey, how does the customer access your
services?
5. How do you want the API to be set, so that it is of value to your services that your customers are happy?
Those details will assist us to know exactly how we serve you.
Includes B2C Portal, C2B&B2C Business and Merchants
C2 General
