How to begin using your Comdata® You should be the only person who knows your How to access

ws your How to access Cardholder Web 3. Select “Withdrawal From Checking.” If you cashier the exact amount you want taken from 2. Enter your username and password. MasterCard bank locations. To locate the nearest • A fee will be charged for checking your
Card: PIN; do not disclose your confidential PIN to Services: select anything but “Checking,” you will your Card. It is important to allow for service MasterCard bank location, go to www.cardholder. balance at an ATM; however, you can go
3. Move your cursor over Banking on the menu
IMPORTANT: To use your Comdata® Card, you anyone. Do not write your PIN on your card. 1. Go to www.cardholder.comdata.com. receive an error message and a fee may be fees when determining the amount of funds comdata.com or you may call Cardholder Service online at www.cardholder.comdata.com or
bar and select Direct Deposit.
MUST first activate your card using the card deducted from your card balance. available for the purchase. Instructions may vary at 1-888-265-8228 for assistance locating the call the IVR to check your balance free of
If you forget or need to change your access code 2. First time users must register and create a by merchant. 4. The Direct Deposit Setup – Set Amount to be nearest MasterCard bank. charge.
activation instructions below. The interactive 4. Enter the dollar amount you want. Upon
or PIN, the following options are available: profile. left on the Cardholder Account screen will
voice response (IVR) system will ask you to set authorization, the ATM dispenses the • A decline fee will be charged if you use your
up an access code that will be used anytime you 3. Enter your card number and the activation NOTE: When paying for gasoline, your card will display. From here you can do the following: card prior to being activated. Follow the card
1. Contact your Card Administrator and they can requested amount of cash. How to dispute a transaction:
use the IVR system. You will also need to set up code, which consists of one of the following: NOT work at the pump and MUST be used inside activation instructions before using your
®
reset your access code or PIN through If you believe there is an error involving your
Comdata Card a personal identification number (PIN). Once your Comdata’s online system. birth date, employee number or phone
How to make a purchase:
the store.
Set or change the amount to be left on your Comdata Card, immediately contact Comdata in
Comdata Card.
card is activated, sign the back of the card. number. Cardholder Account: any of the following ways: • When making an open-ended purchase such
2. Call Cardholder Services at 1-888-265-8228 You can use your Comdata Card to make purchases as a hotel room or car rental, the merchant
How to make a direct deposit through 1. Enter the amount in the Amount field and
Note: Once you activate your Comdata Card, the and select (0) to speak with a Customer Once you have registered and created a profile, at any location that displays the MasterCard® brand. will hold a designated amount from your card
the IVR: click Save. The set amount to be left on the Phone: 1-888-265-8228
value remaining on any other card previously Service Associate. You will be asked to verify you will be able to access the cardholder Make sure to check your card balance through until the transaction clears – this could take
First, you should fill out the proper paperwork cardholder account will display on the screen. Upon entering your card number and access
assigned to you by your company will be transferred personal information before the associate can website to: the IVR or online at www.cardholder.comdata. up to seven days.
that includes your bank account information 2. Click Cancel to return to Cardholder code, select (4) to dispute a transaction. Your
automatically to your Comdata Card and you will no assist you. com before making a purchase. It is important to
• Check your account balance and return it to your employer to set up direct Information. call will be forwarded to a Customer Service • Some rental car companies do not accept
longer be able to use the other card. allow for service fees when determining if funds
• View account activity deposit. There is a 10-day pre-note waiting Associate for further instructions. debit cards.
Once your number has been reset, call the IVR, are available to make a purchase. The point-of-sale
period to set up direct deposit. Once this is
enter your card number and you will be asked to • Print account statements (POS) device will vary from merchant to merchant.
done: Change the Automatic Direct Deposit Write: For more information about your card, please
Card activation instructions: set up a 5-digit access code or a 4-digit PIN. • Deposit money into your bank account Some will automatically ask for your PIN, while information: Comdata Cardholder Disputes refer to the cardholder agreement.
1. From a touch-tone phone, call the toll-free (Direct Deposit) others may ask for a signature or give you the
1. Dial the IVR at 1-888-265-8228. When 1. Click Skip to open the Manage Bank Listing 5301 Maryland Way, Brentwood, TN 37027
number on the sticker that appears on the option to choose between the two.
How to access the IVR system: prompted, press (3) for Direct Deposit. screen. If you have any questions regarding the services
front of your card. The number also appears
on the back of your card. 1. Call the IVR at 1-888-265-8228. How to use an Automated Teller The IVR will provide your card balance. 2. Click the Edit or Delete button to change Web: outlined here, please call Cardholder Services at
PIN-based payment option:
Machine (ATM) to get cash: deposits already set up. Submit a claim using Comdata’s online form found 1-888-265-8228.
2. Enter your card number. 2. Enter your Comdata Card number and press (#). The PIN-based payment option allows you to 2. After receiving your card balance, enter the
The Comdata Card can ONLY be used at ATMs at www.cardholder.comdata.com.
request “Cash Back” along with your purchase. amount you wish to deposit and press (#).
Branded Debit Card 3. The IVR will ask you to enter your activation 3. Enter the 5-digit access code you have branded with the Cirrus® or Maestro® trademarks.
Make sure you have checked your balance
1. Swipe your Comdata Card. Enter the amount without a decimal
NOTE: You can have up to nine direct deposit
records. You will need to provide Comdata: www.comdata.com
code, which consists of one of the following: selected and press (#). point. For example, $100.00 would be
User Guide birth date, employee number or phone through the IVR or online at www.cardholder.
comdata.com before making a withdrawal.
2. Follow the instructions on the POS device.
entered as 10000# and $95.32 would be
• Your name and card account number.
number. The following services are available through 3. Enter your PIN when prompted. entered as 9532#. Add a new Automatic Direct Deposit Account: • Why you believe there is an error and the
the IVR: Click the Add New Automatic Direct Deposit dollar amount involved.
4. Follow instructions to set up a 5-digit access To avoid paying an extra 4. Request the amount of “Cash Back” you would 3. The IVR repeats the amount you entered. If
• Access cardholder information such as card Account bar and complete the required fields. • Approximately when the error took place.
code. This will be used anytime you use the surcharge, look for ATMs like to receive. Each retailer will have its own the amount you entered is correct, press (1)
balance
IVR system. When choosing your 5-digit with the green Allpoint™ “Cash Back” limit policy. to complete the transaction. If you would like
access code, do not use: • Obtain transaction history logo. You may get a list to change the amount, press (2) to re-enter What should I do if my card is lost or
Add a new Manual Direct Deposit Account:
• Deposit money into your bank account of Allpoint ATMs in your area online at www. 5. The cashier will complete your purchase and the amount. If you decide not to deposit stolen?
• Numbers in a row, such as 34567 or 87654 1. Click the Add New Manual Direct Deposit
(Direct Deposit) allpointnetwork.com. Just key in your city or zip give you your requested cash. money to your personal bank account, press Once you discover that your Comdata Card may
• Five numbers that are the same, such as Account bar and complete the required fields.
33333 • Dispute a transaction code for the most convenient locations or you (*) to cancel your transaction. be missing, you should contact Cardholder Service
may call Cardholder Services at 1-888-265-8228 Signature-based payment option: 2. When the account has been added at 1-888-265-8228 to report a lost or stolen
• Report a lost or stolen card 1. Select the “Credit” button on the POS device. successfully, click the Edit button to enter the
5. Follow instructions to set up a 4-digit PIN. for assistance locating an ATM nearest you. card.
When choosing your 4-digit PIN, do not use: • Speak with a customer service representative How to set up a direct deposit through amount.
2. Swipe your Comdata Card. Cardholder Web Services:
• Numbers in a row, such as 1234 or 7654 If you try to withdraw more than your balance
3. Sign the receipt. First, you should fill out the proper paperwork NOTE: Only one manual direct deposit record can Helpful hints:
• Four numbers that are the same, such as How to obtain your card balance: allows, you will receive a decline message and a
that includes your bank account information • The IVR will talk you through all the steps for
fee will be deducted from your card balance. be set up. Adding a new manual direct deposit
2222 1. Call the IVR at 1-888-265-8228.
Split tender purchases: and return it to your employer to set up direct replaces any prior one you have set up. your services.
• The last four digits of your social security 2. Enter your card number. A split tender purchase allows you to use your deposit. There is a 10-day pre-note waiting • The pound key is (#); the star key is (*).
1. Swipe or insert your Comdata Card into
number Card towards a purchase and pay the balance period to set up direct deposit. Once this is
3. Enter your 5-digit access code. the ATM. Cash out funds on your card: • Press (*) to return to the previous menu. Comdata® Cards are issued by Regions Bank, pursuant to a
• The last four digits of your card number of the purchase with another form of payment. done:
You may cash out the balance on your card as • Press (9) to access the main menu. license from MasterCard® International, Incorporated. Comdata
4. When prompted by the IVR, press (1) for 2. Enter your PIN when prompted. Most retailers allow this type of transaction, but Card is a registered trademark of Comdata Network, Inc. and is
1. Access cardholder web services at an over-the-counter transaction at participating • Press (0) to speak with a Customer Service wholly owned subsidiary of Ceridian Corporation. Maestro® and
cardholder information. The IVR will provide you should check with the retailer first before
One Card. Endless Possibilities. your card balance. making a purchase. You will also need to tell the
www.cardholder.comdata.com. Associate. Cirrus® are registered trademarks of MasterCard International,
Incorporated. PS-007
X743R