Kronos InTouch® 9100

Installation Guide

How to install and maintain the

Kronos InTouch 9100 timeclock.

Document Revision: D

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 The information in this document is subject to change without notice and should not be construed as a commitment
by Kronos Incorporated. Kronos Incorporated assumes no responsibility for any errors that may appear in this
manual. This document or any part thereof may not be reproduced in any form without the written permission of
Kronos Incorporated. © 2017 Kronos Incorporated. All rights reserved.

Altitude, Altitude Dream, Altitude Pairing, Altitude PBS, CardSaver, Gatekeeper, Gatekeeper Central, Keep.Trac,
Kronos, Kronos InTouch, Kronos Touch ID, the Kronos logo, Kronos Workforce Ready, My Genies, OptiLink,
ShiftLogic, ShopTrac, Timekeeper Central, TimeLink, Unicru, Visionware, Workforce Accruals, Workforce Central,
Workforce Genie, and Workforce TeleTime are registered trademarks of Kronos Incorporated or a related company.
ACA Manager, Altitude BLISS, Altitude Insight, Altitude MPP, Altitude MPPXpress, Altitude Rostering, Altitude VBS,
CMS, Comm.Mgr, CommLink, DKC/Datalink, eDiagnostics, Experts at Improving the Performance of People and
Business, FasTrack, Hireport, HR and Payroll Answerforce, HyperFind, iBid, Kronos 4500, Kronos 4500 Touch ID,
Kronos 4510, Kronos Acquisition, Kronos ByDemand, Kronos e-Central, Kronos Efficient, Kronos Enterprise
Archive, Kronos Essentials, Kronos for Dining Accelerated, Kronos for Retail Accelerated, Kronos KnowledgePass,
Kronos Paragon, Kronos TechKnowledgy, KronosWorks, KVC ByDemand, KVC OnDemand, Labor Plus,
MedSched, Momentum, Momentum Essentials, Momentum Online, MPPXpress, Overall Labor Effectiveness,
Schedule Assistant, Smart Scheduler, Smart View, StaffEasy, Start Quality, Start WIP, Starter Series, StartLabor,
Stromberg, Timekeeper Decisions, Timekeeper Web, VisionPlus, WebStaff, webTA, webTA Mobile, Winstar Elite,
WIP Plus, Workforce Absence Manager, Workforce Acquisition, Workforce Activities, Workforce Analytics,
Workforce Attendance, Workforce Auditor, Workforce Budgeting, Workforce Central Portal, Workforce Connect,
Workforce Device Manager, Workforce Employee, Workforce ESP, Workforce Forecast Manager, Workforce HR,
Workforce Innovation That Works, Workforce Institute, Workforce Integration Manager, Workforce IntegrityScreen,
Workforce Leave, Workforce Manager, Workforce Mobile, Workforce MobileTime, Workforce Operations Planner,
Workforce Payroll, Workforce Record Manager, Workforce Recruiter, Workforce Scheduler, Workforce Scheduler
with Optimization, Workforce Selection, Workforce Smart Scheduler, Workforce Sourcing Analytics, Workforce
Tablet, Workforce Tablet Analytics, Workforce Talent Acquisition, Workforce Task Management, Workforce Tax
Filing, Workforce TeleStaff, Workforce TeleTime IP, Workforce Timekeeper, Workforce View, and Workforce
Worksheet are trademarks of Kronos Incorporated or a related company.

For a complete list of Kronos trademarks, please visit the "trademarks" page at www.kronos.com. The source code
for Equinox is available for free download at www.eclipse.org. All other trademarks or registered trademarks used
herein are the property of their respective owners and are used for identification purposes only. All specifications are
subject to change.

When using and applying the information generated by Kronos products, customers should ensure that they comply
with the applicable requirements of all applicable law, including federal and state law, such as the Fair Labor
Standards Act. Nothing in this Guide shall be construed as an assurance or guaranty that Kronos products comply
with any such laws.

FCC Compliance - After testing, this equipment complies with the limits for a Class A digital device pursuant to Part
15 of FCC Rules. These limits provide reasonable protection against harmful interference when this equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If
it is not installed and used in accordance with the instruction manual, it can cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which
case, the user, and not Kronos Incorporated, is required to correct the interference. In order to maintain compliance
with FCC regulations, shielded cables must be used with this equipment. Operation with non-approved equipment
or unshielded cables is likely to result in interference to radio and television reception. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the following measures: reorient or
relocate the receiving antenna; increase the separation between the equipment and the receiver; connect the
equipment into an outlet on a circuit different from that to which the receiver is connected; or consult the dealer or
an experienced radio/TV technician for help. You may also find helpful the following booklet, prepared by the FCC:
"How to Identify and Resolve Radio-TV Interference Problems." This booklet is available from the U.S. Government
Printing Office, Washington D.C. 20402.

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 RADIO AND TELEVISION INTERFERENCE
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.

FCC Notice (for U.S. Customers) - This device complies with Part 15 of the FCC Rules. Operation is subject to the
following conditions:

1. This device may not cause harmful interference, and 2. This device must accept any interference received,
including interference that may cause undesired operation.

Caution: Changes and Modifications not expressly approved by the manufacturer or registrant of this equipment
can void your authority to operate this equipment under Federal Communications Commission rules.

Canadian DOC Compliance - This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of
Communications. This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject
to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation of the device. Cet appareil numerique
respecte les limites de rayonnement de bruits radio electriques applicables aux appareils numeriques de classe A,
prevues au Reglement sur le materiel brouilleur du ministere des Communications du Canada. Ce dispositif est
conforme aux normes RSS sans licence d’Industrie Canada. Son utilisation est soumise aux deux conditions
suivantes : (1) ce dispositif ne peut pas provoquer d’interférence et (2) ce dispositif doit accepter toute interférence,
y compris les interférences pouvant provoquer un mauvais fonctionnement du dispositif.

IC:1416A-8609K003 is used with part numbers: 8609100-003, 8609100-053, 8609100-103, 8609100-403

IC:1416A-8609K004 is used with part numbers: 8609100-004, 8609100-054, 8609100-104, 8609100-404
IC:1416A-8609K007 is used with part numbers: 8609100-007, 8609100-057, 8609100-107, 8609100-407

EN 55022 (CISPR 22) - This product is a Class A product. In a domestic environment, it may cause radio
interference in which case the user may be required to take adequate measures.

RoHS Directive—This equipment is designed in accordance with Directive 2011/65/EU on the Restriction of the
Use of Certain Hazardous Substances in Electrical and Electronic Equipment (known as RoHS2 or RoHS recast).
The RoHS directive prohibits the sale of electronic equipment containing certain hazardous substances such as
lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyls ("PBB") and polybrominated
diphenylethers ("PBDE") in the European Union. The manufacturer has a program in place to address the
requirements of the RoHS Directive in respect to the various categories of electronic products.

Published by Kronos Incorporated

297 Billerica Road, Chelmsford, Massachusetts 01824-4119 USA
Phone: 978-250-9800, Fax: 978-367-5900
Kronos Incorporated Global Support: 1-800-394-HELP (1-800-394-4357)

For links to information about international subsidiaries of Kronos Incorporated, go to

http://www.kronos.com

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 Document Revision History

Revision Release Date

A June 2016
B December 2016
C March 2017
D April 2017

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 Contents

Chapter 1: Before You Install the InTouch

Contents of the kit ................................................................................. 10
Important notes ..................................................................................... 11
Plan the installation ..................................................................................... 13
Mounting template ................................................................................ 13
Location ................................................................................................ 14
Access ................................................................................................... 14
Power sources and connections ............................................................ 15
Ethernet cables ...................................................................................... 16
Optional devices .................................................................................... 17
Required tools .............................................................................................. 18
Required Personnel ...................................................................................... 19
Configuration settings ................................................................................. 20
Next step ...................................................................................................... 20

Chapter 2: Install the Standard Model InTouch

Step 1: Prepare the location ......................................................................... 22
Determine the power source for your site ............................................. 22
Mark insertion points for the base ........................................................ 24
Install the AC outlet .............................................................................. 27
Step 2: (Optional) Widen the badge reader slot .......................................... 28
Step 3: Mount the base ................................................................................ 31
Example 1: Mount over an AC outlet ................................................... 33
Example 2: Mount near an AC outlet or with PoE or PoE Plus ........... 34
Step 4: Route the cables .............................................................................. 35
Remove cable access plugs ................................................................... 35
Cable routing guidelines ....................................................................... 36
Secure the Ethernet cable ...................................................................... 37
Step 5: Install components and options in the base ..................................... 38

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 Contents

Install the transformer ............................................................................38

Install the backup battery option ...........................................................39
Install the transition board option kit .....................................................40
Install the remote badge reader and universal relay options .................42
Step 6: Attach the plastic transformer plate .................................................43
Step 7: Install the finger scan option ............................................................44
Kronos Touch ID ...................................................................................44
Kronos Touch ID Plus ...........................................................................45
Step 8: Install the Wi-Fi option ....................................................................46
Step 9: Install the linear imager option ........................................................47
Step 10: Connect and secure the cables .......................................................48
Connect Ethernet cable ..........................................................................48
Secure the cables with the strain relief clip ...........................................51
Connect battery, transition board, and transformer cables ....................54
Step 11: Turn on the AC power to the device ..............................................55
Verify that the power is on ....................................................................56
Step 12: Close and lock the InTouch ...........................................................57
Tighten the strain relief clip ..................................................................57
Close the cover and secure the screws ..................................................57
Next steps .....................................................................................................59

Chapter 3: Install the Slim Profile InTouch

Step 1: Prepare the location .........................................................................62
Determine the power source for your site .............................................62
Mark insertion points for the base .........................................................63
Step 2: (Optional) Widen the badge reader slot ...........................................65
Step 3: Mount the base .................................................................................68
Step 4: Route the cables ...............................................................................70
Remove cable access plug .....................................................................70
Cable routing guidelines ........................................................................71
Route the Ethernet cable ........................................................................71
Route the AC wall transformer cord .....................................................72
Step 5: Install other options .........................................................................73
Step 6: Secure the cables with the strain relief clip .....................................73
Step 7: Connect power and cables to the main board ..................................77

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 Contents

Verify that the power is on .................................................................... 79

Step 8: Close and lock the InTouch ............................................................. 81
Tighten the strain relief clip .................................................................. 81
Close the cover and secure the screws .................................................. 81
Next steps .................................................................................................... 83

Chapter 4: Troubleshooting and Preventive Maintenance

Resolve common problems ......................................................................... 86
Device status icons that indicate problems .................................................. 90
Alternative buttons for Maintenance mode and restart ............................... 91
Preventive maintenance ............................................................................... 92
Clean the unit ........................................................................................ 92
Replace the backup battery ................................................................... 93
Return the unit for replacement or repair .............................................. 93

Appendix A: Replace a Series 4000 Device with the InTouch

Step 1: Prepare the site and collect data ...................................................... 96
Location of the unit ............................................................................... 96
Use the host application software to collect data .................................. 96
Step 2: Disconnect and remove the Series 4000 device .............................. 97
Step 3: Install and configure the InTouch ................................................. 122

Appendix B: Open and Disconnect the InTouch

Step 1: Use the host application software to collect data .......................... 124
Step 2: Open the InTouch .......................................................................... 124
Step 3: Disconnect the power .................................................................... 126
Step 4: Disconnect cables from the main board ........................................ 128
Example 1: Transition board cables .................................................... 128
Example 2: Ethernet cable .................................................................. 129
Example 3: Linear imager cable ......................................................... 130
Step 5: Disconnect the Wi-Fi option ......................................................... 131
Step 6: Disconnect the finger scan device ................................................. 132
Kronos Touch ID ................................................................................. 132
Kronos Touch ID Plus ......................................................................... 135
Step 7: Store the cover in a protected area ................................................ 136

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 Contents

Step 8: Disconnect badge readers and universal relay ...............................136

Step 9: Remove battery, transformer, and transition board .......................137
Next steps ...................................................................................................140

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 Chapter 1
Before You Install the InTouch

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 Chapter 1 Before You Install the InTouch

Contents of the kit

The contents of your kit may vary depending on the model and the options
ordered for your site. For example, the Standard model transformer and Slim
Profile wall transformer are separately orderable items.
The bag of hardware is the same for the two models except where noted:

Part Quantity Where Needed

Maintenance badge 1 Supplied for magnetic stripe, HID
proximity, bar code, and smart card
readers.
10 x1 1/4 self-tapping screw 3 • Standard model: “Step 3: Mount the
Plastic wall anchors 3 base” on page 31
• Slim Profile model: “Step 3: Mount the
base” on page 68
Ethernet strain relief clip 1 • Standard model: “Connect Ethernet
M3 x 10 screw 2 cable” on page 48
• Slim Profile model: “Step 7: Connect
power and cables to the main board” on
page 77
Strain relief clip Standard: 2 • Standard model: “Secure the cables
Slim Profile: 1 with the strain relief clip” on page 51
• Slim Profile model: “Step 6: Secure the
cables with the strain relief clip” on
page 73
Security wrench (torx) 1 • Standard model: “Close the cover and
M4 x10 torx screw 1 secure the screws” on page 57
• Slim Profile model: “Close the cover
and secure the screws” on page 81
SEMS M3 x 6 screw 3 • Standard model: “Install the transition
board option kit” on page 40 and “Step
6: Attach the plastic transformer plate”
on page 43
• Slim Profile model: N/A

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 Important notes
• To avoid damaging the main board, always wear an anti-static wrist strap
when touching the main board of the InTouch in any way, including
connecting and disconnecting wires.
• The application software for the InTouch resides on the microSD card within
the unit. Do not copy or alter the microSD card or your warranty will become
void.
• Do not remove the cover assembly from its anti-static packaging until you are
ready to install the InTouch.
• Do not remove the tape that covers the battery, unless you need to replace the
battery.

battery

• Save the paper mounting template and any other printed documents.

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 Chapter 1 Before You Install the InTouch

• Additional InTouch and Workforce Central documentation can be found by

logging in online at http://community.kronos.com.

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 Plan the installation

Plan the installation

This section describes how to prepare your site for the installation of the InTouch.

Mounting template
The InTouch kit includes a paper mounting template that you use to mark the wall
with the following measurements and indicators:
• Where to screw the base of the unit into the wall
• Where the AC outlet must be located
• Where cables enter the unit through access holes in the wall
• Where cables enter the unit through the access holes at the bottom
13
7 16 " [198mm]

46 1/2"
[1181mm]
TO
FLOOR
STANDARD

STANDARD SLIM PROFILE

PART NUMBER 4704549-003 REV-C

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 Chapter 1 Before You Install the InTouch

Review the following sections to determine how you will use that template to
install the Standard or Slim Profile model InTouch at your site.

Location
• The InTouch is designed for mounting on walls in typical office and indoor
manufacturing environments. Recommended wall surfaces are drywall
(sheetrock) and wood.
• Install the InTouch in an area where the screen is not exposed to direct
sunlight or other high-intensity lighting that could make the screen difficult to
read.
• Ensure that the location for the InTouch falls within the following temperature
and humidity ranges:
– Temperature ranges:
Operating: 0–40 degrees Celsius (32–104 degrees Fahrenheit)
Storage: -20–+70 degrees Celsius (-4–+158 degrees Fahrenheit)
– Humidity range (operating and storage): 10%–95% non-condensing
• InTouch timeclocks are designed for office and manufacturing environments.
In rare cases, user sites might contain agents that are corrosive in nature and
which could corrode the electronics assemblies in these devices. In the event
of this situation, users must move the devices to a suitable environment.

Access
• New location—To provide optimal access to the InTouch for the widest range
of users and to ensure ADA compliance of the 48 inch height specification
(1219 millimeters), Kronos recommends that the top two mounting screws be
no higher than 46 1/2 inches (1181 millimeters) above the floor.
• Existing location—If you are replacing an existing Kronos Series 4000
device, you can use the same location but you must drill new screw holes. See
Appendix A, “Replace a Series 4000 Device with the InTouch,” on page 95
for complete information.

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 Plan the installation

• ADA (Americans with Disabilities Act) compliance:

– The 48 inch height specification (1219 millimeters) ensures that no part of
the InTouch that personnel will physically use (biometric sensor) will be
higher than the limit set by the ADA.
– Devices mounted on a wall must not protrude more than 4 inches (10 cm)
from the wall. You must mount the InTouch directly to the wall.
– If you are in doubt about any regulations, Kronos recommends that you
check the current ADA requirements.

Power sources and connections

Requirements

• The AC power source must be grounded 100 to 240 VAC, 50/60Hz input
voltage.
• The AC power source for the device must be connected to a 20A maximum
circuit breaker.
• A licensed electrician must ensure that low-voltage wiring is routed securely
away from high-voltage wiring.

Power source options

• Standard model — Uses standard AC power from an internal or external

source. It includes an integrated, autosensing, AC power transformer that
supports an IEC C7 external power cord connection. This type of connection
allows the use of compatible international power cords.
The following power supply methods are available:
– Mounted over an AC outlet, with transformer plugged in
– Mounted near an AC outlet, with transformer plugged in
– Power-over-Ethernet (PoE) or PoE Plus cable (Note: Can supply power in
certain configurations only. See the table in “Optional devices” on page
17.)

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 Chapter 1 Before You Install the InTouch

• Slim Profile model — Choose from the following power supply methods:
– Power-over-Ethernet (PoE) or PoE Plus cable
– Mounted near an AC outlet, with wall transformer plugged in

Adherence to local codes

Installation of the InTouch, including all electrical wiring, must comply with all
applicable national, federal, state, and local safety codes and standards.

Ethernet cables
• Location — Plan to install the InTouch in a location that allows an easy and
secure connection to an external network (for example, using the Ethernet
cable).
• Ethernet requirements and specifications:
– If you are using Power-over-Ethernet (PoE), your network must comply
with the 802.3af standard; if you are using PoE Plus, your network must
comply with the 802.3at standard.
– The InTouch supports 10BASE-T or 100BASE-T Ethernet
communication and autosensing between 10Mbit and 100Mbit.
– Ethernet communication requires an RJ-45, 8-wire connection, and must
meet all other wiring code specifications.
• All cables must be in place before installing the InTouch.

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 Plan the installation

Optional devices
If you plan to connect certain optional devices to the InTouch, follow the step-by-
step instructions in this guide and the corresponding installation guide that is
included with each option kit. Note the following:
• Some optional devices (remote readers, for example) must be mounted within
a certain number of feet (or meters) of the InTouch.
• The optional devices have components and cables that must be attached to the
InTouch in a certain order during specific stages of the installation.
• Some optional devices are compatible with the Standard model only, Slim
Profile model only, or both models. Other options require the installation of
the transition board option. Some options support Power-over-Ethernet (PoE)
or PoE Plus; others do not. See the following table for currently supported
options and configurations. See the release notes for changes to this
information.

Compatible Compatible
with with Slim Transition
Standard Profile Board Compatible Compatible
Option Kit Model Model Required with PoE with PoE Plus
Kronos Touch ID Yes Yes No Yes Yes
Kronos Touch ID Plus Yes Yes No Yes Yes
Linear Imager Yes Yes No Yes Yes
Backup Battery Yes No No No Yes
Transition Board Yes No — No Yes
Remote Proximity Reader Yes No Yes No Yes
Remote Bar Code Reader Yes No Yes No Yes
Universal Relay Yes No Yes No Yes
Wi-Fi Yes Yes No Yes Yes

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 Chapter 1 Before You Install the InTouch

Required tools
In addition to the security wrench that is included with the kit, you will need the
following tools

Note:
• Because of the small size of certain screws, Kronos recommends that you use
small screwdrivers (number 1 or 2) with magnetic tips.
• The wire cutter should be small as well. For example, a 5-in. flush cutter or a
circuit board cutter.

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 Required personnel

Required personnel
Depending on the InTouch model that you purchased and the implementation
planned for your site, you will need the following personnel:
• A licensed electrician to install or move AC outlets and power cables.
• A qualified person to run Ethernet cable.
• One or more qualified installers to assemble the device and mount it on the
wall (a second person may be necessary to hold the cover while the other
person attaches components to the cover and base).
• A network administrator or similarly qualified individual to configure device
settings on the InTouch and on the server where the supporting Workforce
Central software is installed.

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 Chapter 1 Before You Install the InTouch

Configuration settings
After you power up the InTouch, a network administrator or similarly qualified
individual must configure the settings for that device. Those settings must match
the information that the administrator entered on the server using the host
application.
The host application system administrator guide, InTouch 9100 User Guide, and
the release notes have all the necessary information. InTouch and Workforce
Central documentation can be found by logging in online at
http://community.kronos.com.
Next step
Depending on the InTouch model purchased for your site, go to one of the
following chapters to install that device:
• Chapter 2, “Install the Standard Model InTouch,” on page 21
• Chapter 3, “Install the Slim Profile InTouch,” on page 61

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 Chapter 2
Install the Standard Model InTouch

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 Chapter 2 Install the Standard Model InTouch

Step 1: Prepare the location

Determine the power source for your site

Before you start the installation, plan with your electrician (if required for the
power option that you choose) how the InTouch will connect to the power at your
site.
Choose from the following options and review the associated notes.
Power options

• Install over an AC outlet (recommended)—If you are replacing a Series 4000

device with the InTouch and are using the same location, you can use the
existing AC outlet, but you need to drill new holes.
If the installation is at a new location, you will need to install the AC outlet
(requires a licensed electrician) in the location that you mark on the wall with
the mounting template (described in “Mark insertion points for the base” on
page 24).
• Install near an AC outlet
– Select a location where the distance from the power cable hole at the
bottom of the InTouch is not more than 5 feet (1.5 meters) from the AC
outlet.
– Note: Installing the device near an AC outlet does not protect against the
AC power cord from being deliberately or inadvertently unplugged from
the outlet.
• Install using a Power-over-Ethernet (PoE) or PoE Plus cable—This power
option is limited to certain configurations only. See the table in “Optional
devices” on page 17.

Notes

• A licensed electrician must install the AC outlet and associated wiring before
you install the InTouch.

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 Step 1: Prepare the location

• The AC line that supplies power to the InTouch must be equipped with a 20A
maximum circuit breaker.
• Do not connect the InTouch power line to circuits that are being used for
electrical devices that draw large amounts of power, such as air conditioning
units, electrical motors, and compressors.
• Avoid running a communications cable near devices that interfere with data
transmission.

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 Chapter 2 Install the Standard Model InTouch

Mark insertion points for the base

To mark areas on the wall where you will install the device, use the mounting
template or the base of the device.

Use the mounting template

The mounting template is printed on a sheet of paper that is included with your
InTouch kit. Use that template to mark the areas of the wall where you plan to
install the InTouch.

13
7 16 " [198mm]

46 1/2"
[1181mm]
TO
FLOOR
STANDARD

STANDARD SLIM PROFILE

PART NUMBER 4704549-003 REV-C

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 Step 1: Prepare the location

Use the base of the device as the template

You can also use the base of the InTouch as the template. Note, however, that if
you plan to install the device over the AC outlet, first remove the plastic knockout
plate from the base of the InTouch. This will allow the base to fit over the outlet as
you hold the base against the wall.
1. Use a small wire cutter to cut the plastic tabs that anchor the knockout:

2. Remove the plate:

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 Chapter 2 Install the Standard Model InTouch

Mark the wall

1. Tape the mounting template (or position the base) at the optimal height and
location for the InTouch.
– The top mounting screws must be 46 and 1/2 inches (1181 millimeters)
above the floor, for ADA compliance.
– Use a level to ensure that the top of the template is horizontal to the floor.

Note: If you are replacing a Series 4000 device, you can install the InTouch
on the same area of the wall but you cannot use the same screw holes.

2. If installing over an AC outlet (Standard model only), mark the location for
the installation of that outlet. (If you are replacing a Series 4000 device that
was previously mounted over an AC outlet, you can use that same outlet for
the InTouch, but you need to drill new holes.)
3. Mark the location of the mounting screw holes, as follows
– Installing over an AC outlet: Mark the two top screws to the right of the
knockout plate and the single screw in the bottom middle. (See the
illustration in “Example 1: Mount over an AC outlet” on page 33.)
– Installing near an AC outlet, or with Power-over-Ethernet (PoE) or PoE
Plus: Mark the top screw that is on the far left (on the knockout plate), the
top screw on the far right, and the single screw in the bottom middle. (See
the illustration in “Example 2: Mount near an AC outlet or with PoE or
PoE Plus” on page 34.)
4. If you plan to run an Ethernet cable or cable from a remote reader through the
wall to enter the InTouch from the back or through the bottom, use the
template to mark the point of entry. (See the illustrations in “Secure the
Ethernet cable” on page 37.)
5. If you are installing the InTouch near an AC outlet, be sure the outlet is within
5 feet (1.5 meters) of the unit.
6. After you finish marking all entry points, screw holes, etc., remove the
mounting template (or base) from the wall.

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 Step 1: Prepare the location

Install the AC outlet

If you plan to install the unit near an existing AC outlet, or with Power-over-
Ethernet (PoE) or PoE Plus, skip this step.
To install over an AC outlet:
1. Be sure you have prepared the location and reviewed the cautions described in
“Determine the power source for your site” on page 22.
2. Use a licensed electrician to install the AC outlet at the location that you
marked on the wall in “Mark insertion points for the base” on page 24.

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Step 2: (Optional) Widen the badge reader slot

If the badges that you will use with the InTouch are more than 0.05 in (1.27 mm)
thick, you need to install two spacers in the badge reader (for bar code or magnetic
stripe cards) to accommodate the badges. The spacers are molded into the base of
the InTouch.
1. Use a wire cutter to remove the spacers from the base.

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 Step 2: (Optional) Widen the badge reader slot

2. On the inside of the cover, use a Phillips screwdriver to loosen the two screws
that hold the badge reader cover in place.

3. Remove the badge cover.

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4. Press the two spacers onto the tops of the two channels that hold the screws.

5. Insert the reader cover back onto the base. Tighten the screws on the reader
cover.

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 Step 3: Mount the base

Step 3: Mount the base

After you prepare the location, drill holes at the locations on the wall that you
marked with the template. Then, mount the base of the InTouch to the wall:
1. To install the device over an AC outlet, remove the knockout plate (if it has
not already been removed).

2. Using the two large holes on the right that you marked on the wall from the
mounting template or the base, use a 3/8 inch drill bit to drill holes into the
wall at those marked locations. Those holes will be used to run the Ethernet
cable, the cable from a remote reader, and any other cables that you plan to
run through the wall in to the base of the InTouch.

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3. Do one of the following:

To mount the base on wood:
a. Drill pilot holes for the top two mounting screws and the bottom
mounting screw (three 10X1-1/4 screws are included with the InTouch).
See the examples on the following pages.
b. Use a drill or screwdriver to drive the top two mounting screws into the
wall, leaving 1/4 inch (6 mm) between the head of each screw and the
wall.
To mount the base on drywall:
a. Use a 9/32 inch drill bit (7 mm) to drill holes for the three wall anchors
(included with the InTouch). See the examples on the following pages.
b. Install a wall anchor in each screw hole. Push or tap the wall anchors until
they are flush against the wall.
c. Use a drill or screwdriver to drive the top two mounting screws (three
10X1-1/4 screws are included with the InTouch) into the wall, leaving 1/4
inch (6 mm) between the head of each screw and the wall.
4. Align the top two screw holes and bottom middle screw hole in the base with
the two top screws in the wall, and gently set the base in position.
5. Tighten the top two screws so that they are flush against the base. Then drive
the bottom middle screw into the wall so that it is flush against the base.

Note: Do not tighten the screws excessively. If the wall surface is not smooth,
you may crack the base.

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 Step 3: Mount the base

Example 1: Mount over an AC outlet

10X1-1/4 screws

Note: The sample illustrations in this chapter for installing other components and
options show the InTouch installed directly over an AC outlet. However, the
procedures note alternative steps, as necessary, if you are mounting the InTouch
near a wall outlet, or are using PoE or PoE Plus.

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Example 2: Mount near an AC outlet or with PoE or PoE Plus

10X1-1/4 screws

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 Step 4: Route the cables

Step 4: Route the cables

Follow these guidelines as you route specific cables through the points of entry
into the base of the InTouch. For example:
• Ethernet — Route the cable through the back wall into the base or through the
hole at the bottom of the base
• Remote readers — If you purchased a remote badge reader or universal relay
kit, you must run those cables through the wall or along the wall into the base
of the InTouch. See the installation guides for those options.
• Transformer — If you ordered a transformer with a 6-ft. cable to plug into an
external wall outlet, you will route that cable through one of the bottom access
holes after you install the transformer (“Step 5: Install components and
options in the base” on page 38.)

Remove cable access plugs

The base of the InTouch has two cable access holes in the top right of the base and
two holes at the bottom of the base. If you plan to route cable through one or both
bottom holes, remove the plastic plugs.

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Cable routing guidelines

Note: You must route these cables into the base before you attach the plastic
transformer holder or transition board to the base. Otherwise, you may not have
clear access to the cables when you need to connect them to the main board or
transition board of the InTouch.

Approximate amount of slack after point of

Point of entry entry
Through the wall into the back • Ethernet cable: 16 in. (40.6 cm) of slack after the
of the InTouch base point of entry into the InTouch
• Remote reader cable: 23 in. (58.4 cm)
Through the bottom of the • Ethernet cable: 6–12 in. (15.2–30.5 cm), depending
InTouch base on which hole is used
• Remote reader cable: 10 in. (25.4 cm)
• Transformer with 6-ft. cord: 12 in. (30.5 cm)

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 Step 4: Route the cables

Secure the Ethernet cable

The following illustrations show how to secure the Ethernet cable in the channels
of the Standard base. Avoid excessive bending or crimping of the cable
Ethernet cable routed through the wall

Ethernet cable routed through the bottom of the base

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Step 5: Install components and options in the base

Install the transformer

1. Plug the power cord into the top of the transformer.
– Use the supplied 12-inch (30.48 cm) cord for mounting the InTouch over
an AC outlet.
– Use the 6-foot (1.8 meters) cord if you are using an external AC outlet.
– Hold the transformer so that the power cord that you just plugged in is at
the top and the non-labeled side of the transformer is facing you.

Note: The type of transformer and length of the cord may vary depending on your
locale and which configuration was ordered for your site.

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 Step 5: Install components and options in the base

2. Position the transformer and secure the cords as shown:

Caution: Do not plug in the transformer until you are instructed to do so.
Attention : Ne branchez pas le câble d'alimentation avant qu'on vous demande de
le faire.

Install the backup battery option

If you purchased the backup battery, install it now, while the base is open and the
plastic transformer cover has not been attached.

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The backup battery requires 24 hours to fully charge after installation.

Caution: Do not plug in the transformer or battery until you are instructed
to do so.
Attention : Ne branchez pas le câble d'alimentation ou le câble de batterie de
rechange avant qu'on vous demande de le faire.

See the backup battery option installation guide for complete installation
instructions. Then return to this guide to continue the installation.

Install the transition board option kit

If you did not purchase a transition board kit, skip to “Step 6: Attach the plastic
transformer plate” on page 43.
If you purchased a transition board kit, install that option now. The transition
board must be installed before you can install the following options:
• Remote badge readers

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• Universal relay

M3X6 screws

See the transition board installation guide for complete installation instructions.
Then return to this guide to continue the installation.

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Install the remote badge reader and universal relay options

If you purchased remote badge reader or universal relay kits, install them now. For
example:

Remote Proximity Reader Universal Relay

See the option kit installation guides for complete installation instructions. Then
return to this guide to continue the installation.

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 Step 6: Attach the plastic transformer plate

Step 6: Attach the plastic transformer plate

If you installed a transition board kit, you have already attached the plastic
transformer plate to the base; skip to the next section.
If you did not install a transition board kit, attach the plastic transformer cover to
the base now.

M3X6 screws

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Step 7: Install the finger scan option

If you purchased a finger scan kit, install it now.

Kronos Touch ID
Note: If you are also installing the Wi-Fi option, install it at the same time that you
install the Kronos Touch ID. For details, see the Kronos Touch ID installation
guide for the InTouch 9100.

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 Step 7: Install the finger scan option

Kronos Touch ID Plus

See the appropriate finger scan option installation guide for complete installation
instructions. Then return to this guide to continue the installation.

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Step 8: Install the Wi-Fi option

If you have already installed the Wi-Fi option, or have not purchased it, skip this
step. Otherwise, install it now. The Wi-Fi board connects to the main board inside
the unit’s cover.

See the Wi-Fi option installation guide for complete installation instructions. Then
return to this guide to continue the installation.

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 Step 9: Install the linear imager option

Step 9: Install the linear imager option

If you purchased the linear imager kit, install it now. The linear imager connects to
the main board on the inside cover of the unit, or to any available USB port on the
transition board.

See the appropriate linear imager option installation guide for complete
installation instructions. Then return to this guide to continue the installation.

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Step 10: Connect and secure the cables

Connect Ethernet cable

1. Plug the cable into the Ethernet port to connect the InTouch to the local area
network. The cable can also be routed through either of the bottom holes in
the base.

Note: If you are using Power-over-Ethernet (PoE) or PoE Plus, the unit will turn
on.

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 Step 10: Connect and secure the cables

2. Attach the Ethernet strain relief clip.

a. Insert screw and clip as shown. Do not fully tighten the screw.

M3X10 screw

b. Insert the second screw, but do not fully tighten it. Then swivel the clip
over the Ethernet cable.

M3X10 screw

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c. Tighten both screws.

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 Step 10: Connect and secure the cables

Secure the cables with the strain relief clip

Use the strain relief clips to secure any cables (for example, power cord and
Ethernet) that are routed through the bottom of the InTouch. To install the clip, see
the following series of diagrams. You can use the clips to secure cables in both
bottom holes.
1. Put the clip around the cable and then run the cable through the hole in the
base.

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2. Close the top and bottom halves of the clip together and then insert that
assembly through the hole in the base.

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 Step 10: Connect and secure the cables

3. Push the clip assembly through hole in the base.

Important: Do not tighten the clip. Wait until you have plugged all cables
into the main board, verified that the device is on, and adjusted the slack in the
cables.

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Connect battery, transition board, and transformer cables

• Backup battery — Plug the cable into the 6-pin connector on the main board.

Note: Although the backup battery is not fully charged, it may have enough
power to turn on the unit.

• Transformer — Plug the power cable into the 4-pin connector (J1) on the
main board.
• Transition board — If these cables are not already connected, do so now:
– Connect the power cable from the 3-pin connector on the transition board
to the 3-pin connector on the main board.
– Connect the data transmission cable from the mini-USB port on the
transition board to the standard USB port on the main board.

data transmission transition

board power

battery transformer

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 Step 11: Turn on the AC power to the device

Step 11: Turn on the AC power to the device

Note: If you are using Power-over-Ethernet (PoE) or PoE Plus, the system should
already be running.
1. Depending on your configuration:
– Plug the transformer into the external AC outlet
– Plug the transformer into the AC outlet over which the base is mounted.
For example:

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2. Close the cover of the InTouch enough so that you can view the display screen
as the device initializes.

Note: Although the backup battery is not fully charged, it may have enough power
to turn on the unit if the main source of power is off. It takes approximately 24
hours for the battery to fully charge.

Verify that the power is on

A red light inside the InTouch indicates that the power is on. If that light is not on,
check the power connections.
After you turn on the power, the InTouch initializes and performs internal
diagnostics. When the initialization finishes, the system displays the time and date
on the touchscreen. (The time and date may not be accurate until you set it in
Maintenance mode or when the device begins communicating with the host
application.)
If the screen does not display the time and date or the unit does not appear to be
on:
• Check all your connections.
• Review “Troubleshooting and Preventive Maintenance” on page 85.
• If necessary, contact your Kronos Representative.
When the InTouch has successfully initialized, go to “Step 12: Close and lock the
InTouch” on page 57.

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 Step 12: Close and lock the InTouch

Step 12: Close and lock the InTouch

When the InTouch is powered on and operating, perform the following steps.

Tighten the strain relief clip

Adjust the slack in the cables as necessary and then tighten the strain relief clip
that you previously inserted through the bottom hole of the base.

Close the cover and secure the screws

1. Close the cover onto the base. There are three locking tabs on the top of the
base-one in the center and one at either end. They fit into the three holes on
the top of the cover. Do not close it on any of the cables inside the InTouch.
Do not force the cover when closing it.

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2. Insert the M4 X 10 torx screw into the top of the cover. Use the security
wrench to secure each screw so that the fit is snug, but not too tight.

Security wrench

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 Next steps

Next steps
To configure the InTouch for your site, the network administrator or similarly
qualified individual configures device settings on the host server and on the
installed unit. The following documents provide that information:
• The host application system administrator guide.
• The InTouch 9100 User Guide. See the section about initial setup.
InTouch and Workforce Central documentation can be found by logging in online
at http://community.kronos.com.

Note: If the InTouch is replacing a Series 4000, also see the configuration
guidelines in “Step 3: Install and configure the InTouch” on page 122.

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Step 1: Prepare the location

Determine the power source for your site

Before you start the installation, plan how the InTouch will connect to a power
source at your site.
Power options

• Install using a Power-over-Ethernet (PoE) or PoE Plus cable for power.

• Install near an AC outlet and use the wall transformer connection for power.
Important notes

• Select a location where the distance from the power cable hole at the bottom
of the InTouch is not more than 5 feet (1.5 meters) from the AC outlet. Install
an outlet if necessary.
• The AC line that supplies power to the InTouch must be equipped with an
appropriate disconnect device (20A maximum circuit breaker).
• Do not connect the InTouch power line to circuits that are being used for
electrical devices that draw large amounts of power, such as air conditioning
units, electrical motors, and compressors.
• Avoid running communications cable near devices that interfere with data
transmission.

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 Step 1: Prepare the location

Mark insertion points for the base

To mark areas on the wall where you will install the device, use the mounting
template or the base of the device
Use the mounting template

The mounting template is printed on a sheet of paper that is included with your
InTouch kit. Use that template to mark the areas of the wall where you plan to
install the InTouch. (You can also use the base itself as the template.)

13
7 16 " [198mm]

46 1/2"
[1181mm]
TO
FLOOR
STANDARD

STANDARD SLIM PROFILE

PART NUMBER 4704549-003 REV-C

1. Tape the mounting template (or position the base) at the optimal height and
location for the InTouch.

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– The top mounting screws must be 46 and 1/2 inches (1181 millimeters)
above the floor, for ADA compliance.
– Use a level to ensure that the top of the template is horizontal to the floor.

Note: If you are replacing a Series 4000 device, you can install the InTouch
on the same area of the wall but you cannot use the same screw holes.

2. Mark the location of the mounting screw holes: Mark the top screw that is on
the far left, the top screw on the far right, and the single screw in the bottom
middle. (See the illustration in “Step 3: Mount the base” on page 68.)
3. If you plan to run an Ethernet cable through the wall to enter the InTouch
from the back or through the bottom, use the template to mark the point of
entry. (See the illustrations in “Route the Ethernet cable” on page 71.)
4. If you are installing the InTouch near an AC outlet, be sure the outlet is within
5 feet of the template. (See the illustration in “Cable routing guidelines” on
page 71.)
5. After you finish marking all entry points, screw holes, and so on, remove the
mounting template (or base) from the wall.

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 Step 2: (Optional) Widen the badge reader slot

Step 2: (Optional) Widen the badge reader slot

If the badges that you will use with the InTouch are more than 0.05 in (1.27 mm)
thick, you need to install two spacers in the badge reader (for bar code or magnetic
stripe cards) to accommodate the badges. The spacers are molded into the base of
the device.
1. Use a wire cutter to remove the spacers from the base.

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2. On the inside of the cover, use a Phillips screwdriver to loosen the two screws
that hold the badge reader cover in place.

3. Remove the badge cover.

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 Step 2: (Optional) Widen the badge reader slot

4. Press the two spacers onto the tops of the two channels that hold the screws.

5. Insert the reader cover back onto the base. Tighten the screws on the reader
cover.

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Step 3: Mount the base

After you prepare the location, mount the base of the InTouch to the wall.
1. Do one of the following:
To mount the base on wood:
a. Drill pilot holes for the top two mounting screws and the bottom
mounting screw (three 10X1-1/4 screws are included with the InTouch).
See the examples on the following pages.
b. Use a drill or screwdriver to drive the top two mounting screws into the
wall, leaving 1/4 inch (6 mm) between the head of each screw and the
wall.
To mount the base on drywall:
a. Use a 9/32 inch drill bit (7 mm) to drill holes for the three wall anchors
(included with the InTouch). See the examples on the following pages.
b. Install a wall anchor in each screw hole. Push or tap the wall anchors until
they are flush against the wall.
c. Use a drill or screwdriver to drive the top two mounting screws (three
10X1-1/4 screws are included with the InTouch) into the wall, leaving 1/4
inch (6 mm) between the head of each screw and the wall.

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 Step 3: Mount the base

2. Align the top two screw holes and bottom middle screw hole in the base with
the two top screws in the wall, and gently set the base in position.

10X1-1/4 screws

3. Tighten the top two screws so that they are flush against the base. Then drive
the bottom middle screw into the wall so that it is flush against the base.

Note: Do not tighten the screws excessively. If the wall surface is not smooth,
you may crack the base.

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Step 4: Route the cables

Follow these guidelines as you route specific cables through the points of entry
into the base of the InTouch.

Remove cable access plug

The base of the InTouch has two cable access holes centered near the bottom of
the base and one hole at the bottom of the base. If you plan to route cable through
the bottom hole, remove the plastic plug.

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 Step 4: Route the cables

Cable routing guidelines

Follow these guidelines as you route the Ethernet cable or AC wall transformer
cord through the point of entry into the InTouch:

Approximate Amount of Slack After Point

Point of Entry of Entry
Through the wall into the back • Ethernet cable: 10 inches (25.4 cm)
of the InTouch base
Through the bottom of the • AC wall transformer cord: 12 inches (30.5 cm)
InTouch base • Ethernet cable: 6 inches (15.2 cm)

Route the Ethernet cable

Run the Ethernet cable through the base. For example:

Note: If the Ethernet cable is also the source of power for the device, do not plug
it into the main board until you are directed to do so.

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Route the AC wall transformer cord

If the power source is from a wall transformer that will be plugged into a nearby
outlet, route the cable as shown. Note that the base must be within 5 feet of the
outlet.

Note: Do not plug in the power until you are instructed to do so.

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 Step 5: Install other options

Step 5: Install other options

If you purchased one or more of the following options, install them now. These
options connect to the main board on the inside cover of the unit. See the option
installation guides for complete installation instructions. Then return to this guide
to continue the installation.
• Finger scan device (Kronos Touch ID or Kronos Touch ID Plus)

Note: If you are installing the Kronos Touch ID, you must install it and the
Wi-Fi option at the same time. Refer to the Kronos Touch ID installation
guide, before you begin installing the Wi-Fi option.

• Wi-Fi option
• Linear imager option

Step 6: Secure the cables with the strain relief clip

Use the strain relief clip to secure any cables (power cord, PoE, or PoE Plus) that
are routed through the bottom hole of the InTouch. To install the clip, see the
following series of diagrams.

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1. Put the clip around the cable and then run the cable through the hole in the
base.

2. Close the top and bottom halves of the clip together and then insert that
assembly through the hole in the base.

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3. Push the clip assembly through hole in the base

Important: Do not tighten the clip. Wait until you have plugged all cables
into the main board, verified that the device is on, and adjusted the slack in the
cables.

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 Step 7: Connect power and cables to the main board

Step 7: Connect power and cables to the main board

The following illustration shows the Ethernet cable and external wall transformer
cord connected to the main board.
If the Ethernet cable is the source of the power, you do not need the external wall
transformer cable.

Wall
Ethernet transformer
cable cord

1. Connect the Ethernet cable to the main board. If you are using Power-over-
Ethernet (PoE) or PoE Plus cable, the unit will turn on.
2. Attach the Ethernet strain relief clip.

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a. Insert screw and clip as shown. Do not fully tighten the screw.

M3X10 screw

b. Insert the second screw, but do not fully tighten it. Then swivel the clip
over the Ethernet cable.

M3X10 screw

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 Step 7: Connect power and cables to the main board

c. Tighten both screws.

3. If the external wall transformer is the source of power, plug that power cord
into the AC outlet and into the main board.
4. Close the cover of the InTouch enough so that you can view the display screen
as the device initializes.

Verify that the power is on

A red light inside the InTouch indicates that the power is on. If that light is not on,
check the power connections.
After you turn on the power, the InTouch initializes and performs internal
diagnostics. When the initialization finishes, the system displays the time and date
on the touchscreen. (The time and date may not be accurate until you set it in
Maintenance mode or when the device begins communicating with the host
application.)

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If the screen does not display the time and date or the unit does not appear to be
on:
• Check all your connections.
• Review “Troubleshooting and Preventive Maintenance” on page 85.
• If necessary, contact your Kronos Representative.
When the InTouch has successfully initialized, go to “Step 8: Close and lock the
InTouch” on page 81.

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 Step 8: Close and lock the InTouch

Step 8: Close and lock the InTouch

When the InTouch is powered on and operating, perform the following steps.

Tighten the strain relief clip

Adjust the slack in the cables as necessary and then tighten the strain relief clip
that you previously inserted through the bottom hole of the base.

Close the cover and secure the screws

1. Close the cover onto the base. There are three locking tabs on the top of the
base-one in the center and one at either end. They fit into the three holes on
the top of the cover. Do not close it on any of the cables inside the InTouch.
Do not force the cover when closing it.

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2. Insert the M4 X 10 torx screw into the top of the cover. Use the security
wrench to secure each screw so that the fit is snug, but not too tight.

Security wrench

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 Next steps

Next steps
To configure the InTouch for your site, the network administrator or similarly
qualified individual configures device settings on the host server and on the
installed unit. The following documents provide that information:
• The host application system administrator guide.
• The InTouch 9100 User Guide. See the section about initial setup.
InTouch and Workforce Central documentation can be found by logging in online
at http://community.kronos.com.

Note: If the InTouch is replacing a Series 4000, also see the configuration
guidelines in “Step 3: Install and configure the InTouch” on page 122.

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 Chapter 4
Troubleshooting and Preventive Maintenance

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 Chapter 4 Troubleshooting and Preventive Maintenance

Resolve common problems

This section describes common problems that you might encounter. To run
diagnostic tests and reports, see the user’s guide.
Symptom Probable Causes Corrective Action
There is no If the InTouch is powered using If the InTouch is powered using a standard AC
power in the standard AC power cable, the power cable:
InTouch. transformer is not properly Check the connections to the main board and the
plugged in to the main board of AC outlet.
the InTouch, the AC outlet, or
Important: If the power cord is not plugged into
both.
the AC outlet, do not plug it in until you ensure
that the transformer is properly connected to the
main board.
If the InTouch is powered using If the InTouch is powered using Ethernet cable:
Ethernet cable, the network may • Ensure that the network is running.
be down, or connections to and • Ensure that the network Ethernet cable is
from the Power-over-Ethernet connected to the main board of the InTouch.
(PoE) or PoE Plus module may
not be secure.
The InTouch The microSD card may be loose. Ensure that the microSD card is inserted securely
does not boot in the unit.
up.
The power LED If the InTouch is powered using a Measure voltage at the AC outlet and, if
is turned on, but standard AC power cable, the AC necessary, locate another power source.
nothing appears line is not live or is supplying Note: When the InTouch starts up, the LED is
on the screen. improper voltage. amber and the screen is blank for 1-2 minutes. If
the screen remains blank, then there might be a
problem and you can take the corrective action.
If the InTouch is powered using • Check the Ethernet connection at the
Ethernet cable, there is an issue InTouch, and all other network connections.
with the network. • Ensure that the network is supplied with an
802.11af-compliant (PoE) or 802.11at-
compliant (PoE Plus) power source.

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Symptom Probable Causes Corrective Action

InTouch fails to The badge is unreadable or does 1. Inspect the badge for cleanliness.
read badges. not meet the required badge 2. Clean the badge and badge reader.
specification.
The bar code on the badge is worn Replace the badge.
or scraped off.
You did not configure the 1. Access Maintenance mode at the InTouch.
InTouch to read the symbology 2. Access the Symbology settings.
that your badges use. 3. Turn on the appropriate symbology.
The InTouch is not enabled for Correct the badge reader and company ID code
the correct badge reader type or settings in the host application.
company ID code (if you are
using a code).
The badge reader may not be Run the Badge Test test at the InTouch:
working correctly. 1. Access Maintenance mode at the InTouch.
2. Tap the Test button on the touch screen.
3. Select Badge from the list of options.
4. Follow the prompts to conduct the test and
note the result.
If the test does not indicate the issue, run a
Reader Report as follows:
1. Access Maintenance mode at the InTouch.
2. Tap the Reports button and scroll down to
Readers.
Note the report results and contact your Kronos
Representative for assistance.

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Symptom Probable Causes Corrective Action

Communication Communication settings are 1. Access Maintenance mode.
fails. incorrect either at the InTouch or 2. Tap Communication Settings.
the host PC. 3. Check and, if necessary, correct the Device
ID and IP Address. These settings must match
the settings entered for the InTouch in the
host application.
4. Check the Gateway, Subnet Mask, and DNS
IP Address settings. Ensure that the IP
address is appropriate for the Subnet Mask
and Gateway settings.
5. If DNS is enabled, ensure that the DNS server
is running.
6. If the Comm Mode prompt is set to Device
Initiated, also ensure that the following
prompts are set correctly: Primary Server,
Primary Server Port, Primary Server Instance
ID
Important: These settings must match the
corresponding settings in the host application.
If the password feature for the InTouch is
enabled in the host application, the password
you set in the host application and at the
InTouch (Primary Server Password, Verify
Password) must match.
If the password feature is disabled, a
password must still be entered at the InTouch.
Any combination of 6 to 10 digits is valid.
If you still cannot determine the problem, run the
Communications Test (in Maintenance mode).

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 Resolve common problems

Symptom Probable Causes Corrective Action

Communication Communications cabling is Ensure that all communications cables are routed
fails connected incorrectly. correctly and connected properly. If the
(continued). connections are secure, determine whether the
cable is defective by doing the following:
• Check to see if the green communications
LED inside the InTouch is lit. Use the
security wrench to unlock and open the cover
of the InTouch.
• Check to see if the green link light on the hub
to which the InTouch is connected is lit.
If both lights are lit, the cable is not defective.
The issue may be the network configuration. If
both lights are not lit, the cable may be defective.
Consult with your system administrator to
resolve the issue.

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Device status icons that indicate problems

One or more status icons may appear below the logo on the home page. The
following icons indicate specific problems. See the user guide for a complete list
of device status icons and descriptions.

Indicates that the data collection device has lost power and is
operating on battery backup. Check the plugs, connections, and so
on.

Indicates that the disk free space has fallen below the low disk
space threshold. Contact your administrator to increase the disk
space.

Indicates that the device is failing to communicate with the host

application, or with a Smart View server, which can reside on a
different machine. Check the Ethernet connections.

Indicates that the average memory usage, CPU load, or both have
exceeded the thresholds. Contact your administrator.

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 Alternative buttons for Maintenance mode and restart

Alternative buttons for Maintenance mode and restart

If necessary, you can use the following two buttons on the inside of the cover to
access Maintenance mode or to restart the unit.

 Restart the device, when the system is not responding. Press and hold
the button for four seconds.
 Access Maintenance mode (for example, if the device times out
during the initial setup). Press and hold the button for at least fifteen
seconds.

To open the cover to access the inside of the device, see “Step 2: Open the
InTouch” on page 124.

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Preventive maintenance
See the user’s guide for additional maintenance tasks and to run diagnostic tests
and reports.

Clean the unit

Use glass cleaner and a soft, lint-free cloth to clean the unit.

Note: Do not spray the cleaner directly on or inside the unit. Spray the cleaner on
the cloth.

Clean the touchscreen

To clean the touchscreen surface, press the Menu key on the front of the device
(bottom left), and tap Clean Touchscreen. The system disables the touchscreen for
30 seconds, so that you can clean its surface without inadvertently performing a
transaction. The system counts down the number of seconds that the touchscreen
remains disabled.
Spray glass cleaner on the soft, lint-free cloth and wipe the screen.
After you finish cleaning the touchscreen, wait until the remaining time elapses,
or press the Home key on the front of the device (bottom right) to exit.

Clean the case

Spray the glass cleaner on the soft, lint-free cloth and wipe the top, bottom, and
sides of the case. Do not spray the cleaner directly on or inside the case or directly
on the finger scan plate (if that option is installed), speaker, or microphone.
Do not use steel wool or any other abrasives, or solvents such as alcohol, benzene,
or acetone, as they can damage the unit.

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Clean the badge reader

To clean the badge reader:

1. Fold a paper towel over an inactive badge.
2. Spray the towel gently with a glass cleaner.
3. Swipe the badge several times in the badge reader.

Replace the backup battery

The lithium battery is a 12 VDC battery that powers the unit at full capacity for up
to two hours if the power is lost. If an optional device is connected to the
touchscreen data collection device (for example, an external badge reader), the
amount of time that the backup battery can provide power may be less than two
hours.
Replace the lithium battery when it is 5 years old or if the date and time do not
reset to the current date and time after a power failure. See the instructions that are
included in the backup battery installation guide to remove and replace the battery.

Return the unit for replacement or repair

If you have performed the required preventive maintenance and troubleshooting
tasks but the InTouch or any of the optional components are still not operating
correctly, and you and your Kronos Representative have determined that you need
to return the unit and certain options, follow the instructions in the Guide to
Returning the InTouch.

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 Appendix A
Replace a Series 4000 Device with the InTouch

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 Appendix A Replace a Series 4000 Device with the InTouch

Step 1: Prepare the site and collect data

Location of the unit

• If the Series 4000 is mounted over an AC outlet, you can install the InTouch
(Standard model only) in the same location, but you must drill different holes
for the screws.
• To comply with the Americans with Disabilities Act (ADA), the top of the
InTouch cannot be greater than 48 inches (1219 millimeters) above the floor.
• If the InTouch will be plugged into a wall outlet away from the device, the
unit cannot be more than 5 feet (1.5 meters) away from the outlet.
See “Plan the installation” on page 13 for additional information about
preparing the location.

Caution: If the Series 4000 device that you are replacing uses an internal AC
outlet, you must have a licensed electrician disconnect the power line from the
outlet.

Attention : Si le InTouch de la série 4000 que vous remplacez est relié par une
prise c.a. interne, vous devez faire appel à un électricien agréé pour débrancher la
prise de la source d'alimentation.

Use the host application software to collect data

Before you disassemble the device, use your host application software to collect
all data. Note that you can also use the Maintenance Mode > Database Report
feature on the device. If the report displays the following, then you do not need to
collect any data: uncollectedFifos:0.See the host application system
administrator guide and the online Help.

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 Step 2: Disconnect and remove the Series 4000 device

Step 2: Disconnect and remove the Series 4000 device

Important: Before you begin, be sure that you collected data from the Series
4000 device using your host application. Otherwise, the data will be lost.

Note about option kits: If you plan to upgrade some of your existing options
(such as the remote proximity reader or universal relay), for use with the InTouch,
do not remove the cable for those devices from the wall. You can remove the
terminal block from the cable, and then connect the wires to the transition board
of the InTouch. See the transition board installation guide for complete
information.

1. Open the cover of the device by using the security wrench (3) to loosen the
security screws (1 and 2) on the back and right side of the device.

Important: Open the cover slowly and carefully. Depending on which

optional devices are connected to the device, you may not be able to open the
cover all the way because of cables that are plugged into the main board.

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2. If your device is powered by a standard AC power cable, locate the electrical

outlet that the device is plugged into and unplug the cable. This outlet could
be a wall outlet over which the device is mounted (covering the outlet from
view), a wall outlet away from the device, or an outlet assembled inside the
device.
If power is supplied to your device through a network Ethernet cable, (device
part number 8602004-xxx or 8602800-xxx only) unplug the Ethernet cable
that runs into the device from the Power-over-Ethernet module.
If the device uses the LS15 Power-over-Ethernet module (black module), refer
to the following illustration to unplug the Ethernet cable from the module:

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If the device uses the GT-91080 Power-over-Ethernet module (beige module),

refer to the following illustration to unplug the Ethernet cable from the
module:

3. If a Power-over-Ethernet module is installed in the device (device part

number 8602004-xxx or 8602800-xxx only):
a. Disconnect the power and Ethernet cables that run from the module to the
main board inside the cover of the device.

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If the device uses the LS15 Power-over-Ethernet Option Kit (black

module), refer to the circled areas in the following illustration to
disconnect the cables:

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 Step 2: Disconnect and remove the Series 4000 device

If the device uses the GT-91080 Power-over-Ethernet Option Kit (beige

module), refer to the following illustration to disconnect the cables:

b. Grip the Power-over-Ethernet module firmly and push up so that the

module and its mounting bracket slide off the channels molded into the

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base. The method is the same for the LS15 and the GT-91080 modules.
The following illustration shows the LS15 module.

4. Determine whether the device has a backup battery (1) installed in the base. If
so, go to step 5. Otherwise, go to step 6.

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5. If the device has a backup battery:

a. Push up on the top bracket (1) and angle the battery out of position.
Disconnect the wire from the negative battery terminal (2). Then,
disconnect the wire from the positive battery terminal (3).

b. Remove the battery and set it aside.

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c. Disconnect the battery charger board from the main board.

If the part number of the device is 8602004-xxx or 8602800-xxx, use the
following illustration to locate the connection. Then, disconnect the
battery charger board: press the clip on the cable connector, and move the
connector from side to side while you pull it out of the socket.

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If the part number of the device is 8602000-xxx, use the following

illustration to locate the connection. Then, disconnect the battery charger
board from the mainboard of the device. To do this, press the clip on the
connector at the end of the cable and pull it to the left while moving the
connector from side to side

6. Remove the transformer:

a. Disconnect the transformer cable (1) from its connection on the main
board (3). To do this, press the clip on the connector at the end of the
cable and pull out while moving the connector from side to side.
b. Trace the wire back to the transformer, freeing it from one or more hooks
(2) molded into the base of the device.

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If the part number of the device is 8602004-xxx or 8602800-xxx, use the

following illustration as a guide:

3 2 1

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 Step 2: Disconnect and remove the Series 4000 device

If the part number of the device is 8602000-xxx, use the following illustration
as a guide. The numbered arrows point to the transformer cable (1), molded
hooks (2), and the transformer connection on the main board (3).

7. Unplug the power cable from the top of the transformer in the base of the
device. See the circled area in the following illustration:

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 Appendix A Replace a Series 4000 Device with the InTouch

8. The method for disconnecting the modem or Ethernet cable depends on which
method of communication the device uses.
For devices that use modem communication, disconnect the cable that
connects the telephone line to the modem card using the following
instructions.
If the part number of the device is 8602000-xxx or 8602004-xxx, use the
following illustration to locate the modem card. Then, disconnect the
telephone line by squeezing on each side of the connector and pulling it
away from the card in the housing.

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 Step 2: Disconnect and remove the Series 4000 device

If the part number of the device is 8602800-xxx, use the following

illustration to locate the modem card in the inside cover. Then, disconnect
the telephone line from the modem card.

For devices that use Ethernet communication, disconnect the Ethernet cable
(1) from the connector (2) on the main board. Press the clip on the connector
and pull it down.

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If the part number of the device is 8602004-xxx or 8602800-xxx, use the

following illustration as a guide. Then, press the clip on the connector and
pull it down.

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If the part number of the device is 8602000-xxx, use the following

illustration to locate the Ethernet cable (1) and the connector on the main
board (2). Then, press the clip on the connector and pull it down.

9. If the Kronos Touch ID verification device is attached to the device:

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a. If the part number of the device is 8602004-xxx or 8602800-xxx, use the

following illustration to locate the connection. Then, unplug the
verification device from its connection on the main board.

If the part number of the device is 8602000-xxx, use the following

illustration to locate the connection. Then, unplug the verification device
from its connection on the main board.

b. Disconnect the green ground wire leading from the verification device by
removing the screw and freeing the wire. Then, reinstall the screw.

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 Step 2: Disconnect and remove the Series 4000 device

c. Remove the verification device from the device by loosening the two
screws (circled in the illustration) holding it to the base, and set the
verification device aside.

10. If your device uses an external reader (linear imager, or laser scanner):

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a. Disconnect the reader from the interface board, as shown in the following
illustration:

b. Thread the reader cable out of the device and set the reader aside.
11. If your device uses a remote bar code reader, disconnect the reader from the
device main board and thread the cable out of the device.

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If the part number of the device is 8602004-xxx or 8602800-xxx, refer to the

following illustration to disconnect the cable:

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 Appendix A Replace a Series 4000 Device with the InTouch

If the part number of the device is 8602000-xxx, use the following illustration
to locate the connection and disconnect the cable:

12. If your device uses a universal relay (for example, to ring a bell or operate a
door strike), disconnect the relay from the device main board and thread the
cable out of the device.

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 Step 2: Disconnect and remove the Series 4000 device

If the part number of the device is 8602004-xxx or 8602800-xxx, use the

following illustration to locate the connection, and disconnect the cable:

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If the part number of the device is 8602000-xxx, use the following illustration
to locate the connection and disconnect the cable:

13. If your device uses a remote proximity reader:

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 Step 2: Disconnect and remove the Series 4000 device

a. Disconnect the 12-volt cable connecting the 4500 interface board to the
battery charger board, as shown in the following illustration:

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 Appendix A Replace a Series 4000 Device with the InTouch

b. Disconnect the remote proximity reader from the connection on the

interface board, as shown in the following illustration:

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 Step 2: Disconnect and remove the Series 4000 device

14. Disconnect the end of the ribbon cable that connects the interface board to the
main board in the cover (circled in the following illustration).

15. Unscrew the two screws that attach the base of the unit to the wall and remove
the unit from the wall.
16. Store the unit and associated components in a safe place and then dispose of
them responsibly in accordance with your company procedures.

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 Appendix A Replace a Series 4000 Device with the InTouch

Step 3: Install and configure the InTouch

1. Install the InTouch, as described in this installation guide. Note the following:
– You can install the base of the InTouch in the same location as the Series
4000, but you must drill new screw holes into the wall.
– Although the InTouch can be installed in the same location as the Series
4000, the InTouch is a smaller unit. Therefore you may need to repaint
part of the wall or make similar modifications to hide areas of the wall
that were formerly covered by the Series 4000 unit.
– If you had used the direct AC wiring option for the Series 4000, you must
mount the InTouch over or near an outlet, or use Power-over-Ethernet
(PoE) or PoE Plus.
2. If you use bar code badges, send a sample of those badges to Kronos for
badge evaluation, to verify that your bar code badges will work with the
InTouch.

Note: The InTouch does not ship with Supervisor badges. You must either
purchase them separately or use the Manager Logon transaction in Manager
mode.

3. On the host application server, use the device management settings to copy
the Series 4000 configuration information and use it for the InTouch.
a. Create duplicates of the following building blocks from the 4500 model
and change the Model to InTouch: Device Communication settings,
General device settings, Soft key settings.
b. Assign those building blocks to the new device configuration profile for
InTouch.
c. Use Device Setup to assign the newly created device configuration profile
for InTouch to the installed InTouch device.

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 Appendix B
Open and Disconnect the InTouch

If you need to open the InTouch to use the internal startup or Maintenance mode buttons,
access the circuit boards or cables, or add, remove, or replace any components, use this section
for the general procedure. You may not need to perform all of the steps or remove all
components, depending on the maintenance or installation task you need to perform.
Important:

• If you need to return the InTouch or any of its options, follow the procedures in the Guide
to Returning the InTouch.
• You may need an extra person to hold the cover assembly while you perform some of the
steps.
• Required tools: Security wrench that came with the InTouch and small Phillips and slotted
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 Appendix B Open and Disconnect the InTouch

Step 1: Use the host application software to collect data

If you plan to disconnect the device, a network administrator, or similarly
qualified individual, must use the host application software to collect all data first.
The host application system administrator guide and the online Help describe how
to perform those operations.
Step 2: Open the InTouch
1. Use the security wrench that came with your InTouch to remove the top
screw, and then loosen the security screws on the sides of the device.

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 Step 2: Open the InTouch

2. To remove the cover, grasp the bottom of the timeclock with one hand and,
with the other, pry open the top corners, and then pull open each end of the
timeclock. You may not be able to completely open the cover if there are
cables from optional components connected to the main board.

Note: You may need another person to hold the cover as you work.

Standard Model Slim Profile Model

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 Appendix B Open and Disconnect the InTouch

Step 3: Disconnect the power

Standard model

• If your unit is mounted over a wall outlet, unplug the transformer power cord
from that outlet. For example:

• If your unit uses Power-over-Ethernet (PoE) or PoE Plus, unplug the Ethernet
cable from the main board. To remove the Ethernet cable, see “Example 2:
Ethernet cable” on page 129.
• If your unit is plugged into a nearby external wall outlet, unplug the
transformer from that outlet.
Slim Profile model

Unplug the Ethernet cable (if that is the source of power for the device) or unplug
the power cable that is connected to the wall outlet away from the device.
To remove the Ethernet cable, see “Example 2: Ethernet cable” on page 129.

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 Step 3: Disconnect the power

The following illustration shows both the Ethernet cable and the wall transformer
cord.

wall
Ethernet transformer
cable cord

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 Appendix B Open and Disconnect the InTouch

Step 4: Disconnect cables from the main board

If you need to disconnect cables from the main board on the inside of the cover:|
• Transformer, backup battery, and transition board (Standard model only) —
See “Example 1: Transition board cables” on page 128.
• Ethernet — See “Example 2: Ethernet cable” on page 129.
• Linear imager — Connected to standard USB port. See “Example 3: Linear
imager cable” on page 130.

Example 1: Transition board cables

This example shows the cables from the battery, transformer, and transition board
that you must disconnect from the main board

data transmission transition

board power

battery transformer

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 Step 4: Disconnect cables from the main board

Example 2: Ethernet cable

1. Loosen and then swivel the strain relief clip before you remove the cable.

2. Push in the top of the Ethernet connector clip and then pull out the cable.

Standard Model Slim Profile Model

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 Appendix B Open and Disconnect the InTouch

Example 3: Linear imager cable

If you need to disconnect the linear imager, unplug the cable from the standard
USB port on the main board of the device. (In some configurations, the imager
may be plugged into a USB port on the transition board.)

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 Step 5: Disconnect the Wi-Fi option

Step 5: Disconnect the Wi-Fi option

To disconnect the Wi-Fi option, remove the USB connector from the USB port on
the main board. Then use a no. 0 Phillips screwdriver to remove the Wi-Fi
assembly from the CPU board.

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 Appendix B Open and Disconnect the InTouch

Step 6: Disconnect the finger scan device

If a finger scan option is installed, use the following steps to remove it (see the
appropriate section). You might not need to remove all components.
If you do not have the finger scan option installed, skip to “Step 7: Store the cover
in a protected area” on page 136.

Kronos Touch ID
1. Remove the finger scan plate from the unit.

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 Step 6: Disconnect the finger scan device

2. Remove the finger scan plate from the biometrics board.

3. (Remove the biometrics board only if instructed to.) Disconnect the cable
from the main board.

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 Appendix B Open and Disconnect the InTouch

4. Use a no. 0 Phillips screwdriver to remove the biometrics board from the main
board.

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 Step 6: Disconnect the finger scan device

Kronos Touch ID Plus

1. Unplug the cable connection.

cable connection

2. Remove the finger scan plate from the unit.

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 Appendix B Open and Disconnect the InTouch

Step 7: Store the cover in a protected area

After all cables and optional components have been removed from the cover and
main board of the device, set the cover assembly aside in a secure area where the
touchscreen and main board will not get damaged.
Step 8: Disconnect badge readers and universal relay
(Standard model only) If you need to disconnect a remote badge reader or
universal relay, unplug those cables from the 8-pin terminal block receptacles on
the transition board. For example:

Remote Proximity Reader Universal Relay

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 Step 9: Remove battery, transformer, and transition board

Step 9: Remove battery, transformer, and transition board

(Standard model only) If you need to disconnect and remove the backup battery,
transformer, or transition board, follow the instructions in this section.
Transformer and battery only:

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 Appendix B Open and Disconnect the InTouch

Use a Phillips screwdriver to remove the plastic transformer holder. Then remove
the transformer and battery.

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 Step 9: Remove battery, transformer, and transition board

Transformer, battery, and transition board:

1. Unplug the cables from the transition board, including the power cable, USB
cable, and the cables from the battery and transformer.
2. Use a Phillips screwdriver to remove the plastic transformer holder and
transition board assembly. Then remove the transformer and battery.

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 Appendix B Open and Disconnect the InTouch

Next steps
• Collect and organize any optional components (cables, screws, boards, and so
on) and store them in a safe place.
• Be sure that the cover assembly is stored in a secure area where the
touchscreen and main board will not get damaged.
• Perform the necessary installation or maintenance tasks and then reassemble
the unit, as described in this installation guide.

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