Riverside County

Department of Public Social Services

In-Home Supportive Services
1-888-960-4477

Dear Prospective Provider,

You are receiving this letter to inform you that you have been enrolled in the Telephone Timesheet System (TTS). This is to
ensure you are compliant with Electronic Visit Verification (EVV), as required by Federal Law, and means you WILL NOT
receive paper timesheets. EVV requires you to complete timesheets electronically or telephonically as a condition of
employment and is an automated telephone system that allows you to submit IHSS timesheets using a telephone.
Your recipient(s) must also sign up for TTS or ESP to review your timesheets. They will receive a separate notice if they
have not signed up yet.

In addition, you will be required to enroll in the Electronic Services Portal (ESP) to set up Direct Deposit, with an internet
connected device (e.g. computer, tablet, iPad, or smartphone). To enroll in ESP, go to https://etimesheets.ihss.ca.gov/login
and create an account. You will need your provider number, which can be found at the top of your PEARS Provider Portal,
name, date of birth, social security number, and an active e-mail address OR you may contact the IHSS Service Desk at (866)
376-7066, Monday – Friday from 8am – 5pm and (select option 4). Information on Direct Deposit is on page 2 below.

Your temporary TTS passcode is (Your Four Digit Year of Birth). For security purposes, it is recommended you log onto
TTS and change your passcode upon receiving this notice. Your passcode must be a four-digit number you can remember.
This gives you access to review timesheets on TTS. NEVER SHARE YOUR PASSCODE WITH ANYONE.

Please see the additional instructions on how to use TTS below.

Your recipient(s) must also sign up for TTS or ESP to review and approve your timesheets. They will receive a separate
notice if they have not registered yet.

How to Submit Timesheets in TTS:

1. Call TTS at (833) 342-5388 for non-blind or non-visually impaired
2. Call TTS at (844) 576-5445 for blind or visually impaired
3. Log in with your 9-digit provider number and 4-digit passcode (your passcode is your 4-digit birth year).
4. Once you log in, press 1 to enter time for today, or 2 to enter time for a previous day from the Activity Menu.
5. TTS will prompt you to enter your time. You will have to enter the Hours Worked, Start Time, End Time and
Location for each day you worked. If you work for multiple recipients, you will need to submit separate timesheets
for each one.
6. Once you have entered all your time, TTS will ask you if you want to submit your timesheet. You can review the
information you entered before you submit the timesheet for approval.
7. Follow the prompts to submit for approval.

NOTE: Entering time on TTS can take longer than using the online portal. It is suggested that providers enter time every day.
You should not wait until the end of the pay period to enter all your time for the pay period. You don’t need to wait for TTS
to call you. If you prefer, you can call TTS anytime 24/7.

Note: The telephonic timesheet approval line does not support verbal responses. You must you use your phone’s touchpad
to respond.

To view informational videos on how to use the Telephone Timesheet System (TTS) or Electronic Services Portal (ESP), please
visit: http://www.cdss.ca.gov/inforesources/IHSS-Providers/Resources/Timesheet-Information
What is Direct Deposit
Due to a change in State law, effective July 1, 2022, IHSS and WPCS providers will be required to receive their paycheck by
direct deposit. With direct deposit your IHSS/WPCS paycheck is deposited directly into your checking or savings account, or
onto a pay card of your choice, instead of being mailed to you through the U.S. Post Office. A pay card is a reloadable card
you can use for direct deposit and to make purchases and withdrawals.

If you haven’t already, you will need to sign up for direct deposit for each recipient you provide IHSS/WPCS services for.

1. You will need to have your bank account information, including your bank routing and account number for your
checking or savings account. If you do not have a checking or savings account, you can use a reloadable pay card of
your choice for direct deposit. For assistance in finding your routing and account number, please contact your
bank or pay card provider.
2. Providers should work directly with pay card companies to be sure of their cost of use and other fees companies
may charge before signing up for a pay card. The California Department of Social Services (CDSS) does not charge
any fees for direct deposit.

The five contracted pay card companies who can provide pay card services for IHSS providers are listed below. If these
options don’t work for you, you may contact your local IHSS provider union which may be able to assist you in finding
another pay card option.

AAAA Paycard International (626) 390- First Data Government Solutions SmartGiving Card provided by Locker 81
5066 Money Network Card Fundraising Solutions LLC
www.AAAAPCI.com www.Providerpaycard.com (833) 542-5811
www.SmartGivingCard.com

smiONE US Bank Focus Card

(866) 674-9628 www.CAIHSS.usbank.com
www.smionecard.com/circle/ca

Signing up for Direct Deposit

The fastest and easiest way to sign-up for direct deposit is by going to the landing page of your IHSS Electronic Services
Portal (ESP) account. Select the Financial tab, select Direct Deposit, then select Direct Deposit Entry.

If you are not using the ESP to enroll, you must complete and return the Direct Deposit Enrollment/Change/Cancellation
Form (SOC 829) and mail it to the address on the form. Please note that a separate enrollment form must be completed
for each recipient for whom you provide IHSS services.

NOTE: Providers should sign up for direct deposit to receive their payments for Overtime, Travel Claim and Sick Leave
electronically.

Additional Information on Direct Deposit

All direct deposit forms are processed at a central location. Please do not call your county office, as they will not be able to
help you with the direct deposit enrollment process.

If you need assistance completing your direct deposit form, you may contact the IHSS Service Desk. When you call, you must
have your provider number and your bank or pay card routing and account numbers for the IHSS Service Desk to assist you
with completing your form.

The IHSS Service Desk can be reached at (866) 376-7066. Business Hours are: 8:00 a.m.- 5:00 p.m. Monday through Friday
(excluding major holidays).

You can also access the Direct Deposit page on the Department of Social Services’ website at
https://www.cdss.ca.gov/inforesources/ihss-providers/resources/direct-deposit for more information.
 Electronic Services Portal Registration
Frequently Asked Questions

Q: I am a first-time user. How can I register for the IHSS Website?

A: Go to the IHSS Electronic Services Portal homepage at
www.etimesheets.ihss.ca.gov and select the “Register Here” link. On the
Welcome page choose “I am a Recipient” if you are a recipient or choose “I am a
Provider” if you are a provider, then select the “Begin Registration Process” link
and follow the 5 easy steps to complete your registration process.

Q: What information should be provided for registration?

A: The following personal information is needed for registration:

 First Name
 Last Name
 Date of Birth
 9-digit Provider Number (if you are a provider) or
 7-digit Case Number (if you are a recipient)
 Active Email Address
 Last four digits of your Social Security number (SSN) or your individual
Taxpayer ID Number (ITIN)

Q: I don’t have a Social Security Number. I have an Individual Taxpayer ID

Number. Can that ITIN be used in the registration process?
A: Yes, recipients with an Individual Taxpayer ID number (ITIN) may enter the last 4
digits of the ITIN in the field that asks for the SSN.

*Please note that your personal information is not stored in this website, it is
just used for the initial verification against what is stored in the payrolling
system.

Q: Who can assist me with the registration process?

A: If you need help, please call the IHSS Service Desk at (866) 376-7066. Agents
are available at the help desk Monday- Friday from 8am to 5pm The step by
step registration process webcast videos are available at
http://www.cdss.ca.gov/inforesources/IHSS-Providers/Resources/Electronic-
Services.

Q: Who needs to register first, provider or recipient?

A: The order doesn’t matter; however, both of you need to be registered to be able
to use the ESP.

updated January 20, 2021

Q: Now that my county has rolled out the Electronic Visit Verification
Process (EVV), I (provider) want to submit my timesheets online;
however, my recipient doesn’t have any electronic devices (smartphone,
computer, tablet or laptop) to review or approve the timesheets. What
options are available to me?
A: You can submit your timesheets online using ESP and your recipient can review
and approve your timesheets through the Telephone Timesheet System (TTS)-if
your recipient doesn’t have an electronic device. The recipient must enroll in TTS
first before they can approve an electronic timesheet. To sign-up in TTS, your
recipient should refer to the letter that was mailed to them prior to the start of
your county’s EVV roll-out date. The letter contains your recipient's unique
Registration Code, in order for them to set-up their four-digit passcode and begin
using the TTS. If your recipient has misplaced their letter containing their
Registration Code they can contact their local county IHSS office and request
assistance with - setting up their four-digit passcode.

Q: If my recipient is not signed up to use the Electronic Services Portal

after the start of the Electronic Visit Verification Process, can I
(provider) still sign up and use the online system?
A: Yes, you can enroll in the Electronic Services Portal. As a provider, you will be
able to enroll in the electronic timesheet option, submit timesheets online, check
timesheet status/history, submit a sick leave request form and check payment
status. Once your county implements EVV, your recipient will be able to review
and approve your electronic timesheets by either using the Electronic Services
Portal or the Telephone Timesheet System.

Q: If my provider is not signed up to use the Electronic Services Portal

(ESP), once my county rolls out the Electronic Visit Verification
Process can I (recipient) still sign up and use the online system?
A: Yes, as a recipient, you can register to use the Electronic Services Portal.
However, you cannot approve timesheets in the Electronic Services Portal
until your provider registers to start submitting an electronic timesheet via the
ESP or the TTS.

Q: Do I (recipient) need to register for the Electronic Services Portal to be

able to use the Telephone Timesheet System (TTS) after my county rolls
out the Electronic Visit Verification process?
A: No, you do not need to register for ESP if you choose to use the TTS. In order to
use the TTS, as a recipient, you must sign-up to use the TTS before you can
review and approve an electronic timesheet. To sign-up to use the TTS, you
should refer to the letter that was mailed to you prior to the start of your county’s
EVV roll-out date. The letter contains your unique 6-digit Registration Code, in
order to set-up your four-digit passcode to begin using the TTS. If you have
misplaced your letter containing your Registration Code, you can contact your
local county IHSS office and request assistance with - setting up your four-digit
passcode.

updated January 20, 2021

Q: Once the Electronic Visit Verification Process has been rolled out for my
county as a provider or recipient, can I use both paper timesheets and
electronic timesheets at the same time?
A: No, you will be required to submit or approve timesheets electronically either by
using the Electronic Services Portal or by using the Telephone Timesheet
System. Providers and recipients can use either electronic option to submit and
approve timesheets and are not required to use the same option.

Q: What’s the password criteria for the Electronic Services Portal?

A: The password is case sensitive and must be at least 8 characters (max
character length is 32) in length and contain a combination of letters and at
least 2 numbers.

Q: How often do the passwords expire?

A: Passwords are required to be reset every 180 days. You will see the countdown
that begins 14 days prior to the expiration of the password on the Login screen.

Q: How can I report e-mail/address changes?

A: You must contact your local county IHSS office to update or change your email
address or mailing address.

Q: Are the security questions case sensitive?

A: No, they are not.

Q: The system is not recognizing my username and password; I cannot finish

the registration process.
A: Try the registration process again as the link can be timed out and please
remember to write down your username and password and keep in the safe place.

Q: I am getting the following messages: Matching IHSS consumer not found.

User is not eligible to register with the IHSS website at this time. What do I
need to do in that case?
A: Please make sure that your first and last names are not misspelled, if you have
two last names enter the full name, don’t forget to include the hyphen between the
last names if there is any. All your personal information needs to match with the
information you provided to your county worker. You can verify the
information you entered with your IHSS paystubs and if you find out that
something is incorrect, you must contact your county to ensure that the information
is updated in your county records.

Q: I didn’t receive an email to complete the registration process. What should I

do in that case?
A: To complete registration step 4 you need to receive an email, select the link and
complete registration step 4. Check your inbox, junk and spam folders for the
IHSS email.

updated January 20, 2021

Q: I’ve entered the wrong email address for the registration. How can I change
my email?
A: You can call IHSS Service Desk at (866) 376-7066 and they can cancel your
pending registration, so you can re-register.

Q: Are there any other languages to assist other than those 3 languages
(Spanish, Chinese, Armenian)?
A: No.

Q: Can I (provider/recipient) talk with IHSS Service Desk with the help of my
translator?
A: Yes, you can.

updated January 20, 2021

 Electronic Visit Verification
Electronic Services Portal (ESP) Website
Provider/Recipient Registration

Electronic Services Portal

For additional assistance please contact the IHSS Service Desk at

(866) 376-7066 Monday through Friday from 8am to 5pm and select the
Electronic Services Portal option to speak with the ESP Service Desk
agents.
Electronic Services Portal Provider/Recipient Registration

REGISTRATION AS A FIRST TIME USER

If you are using this website for the first time, you will need to register for an
account.
You will need the following information to register exactly as shown in
your IHSS records:
• Your name
• 9-digit provider number (if you are a provider), or 7-digit recipient
number (if you are a recipient)
• Date of birth
• Last four digits of your social security number
• A valid e-mail address

Note: Although it is not recommended, you may use the same email address
to register as a provider and as a recipient.
To register please visit the Electronic Services Portal website.

There are 5 steps to the Registration process:

These steps are only required to be completed once, after that, all you
need to do is login

Note: Each step will be marked with orange to indicate the step you are on,
and it will change to green to indicate a completed step.

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Electronic Services Portal Provider/Recipient Registration

At the bottom of your screen, you will see a drop-down list for language options.
You may select your desired language by clicking the drop-down menu. The
Electronic Services Portal is available in English, Spanish, Chinese and Armenian.

If you have questions before you get started, there is a link under the Register
Here link for “Registration Frequently Asked Questions”. This will open a
document which provides information for you, such as what information you will
need to be able to complete your registration.

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Electronic Services Portal Provider/Recipient Registration

Click the Register Here link to start your registration process.

After selecting the Register Here link, you will be taken to the Welcome
screen.

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Electronic Services Portal Provider/Recipient Registration

At the top of the screen, you will see a notice which provides information on
who can participate on this website.
• To get started, you will select if you are a “Recipient”, or if you are a
“Provider”. After making your selection, click on Begin Registration
Process.
You will then be taken to the ‘Register’ Screen. You will see at the top of your
screen your registration progress bar.
This will show you where you are at in completing the 5 easy steps to register
for your account. You will know which step you are currently working on
because it will be highlighted orange in your progress bar.

Your first step, Step 1 will be to enter your User Information.

This tells us about you and lets the system check for your information in the
IHSS or WPCS Services program.
You will need to enter the following information, your:
o First Name
o Last Name

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Electronic Services Portal Provider/Recipient Registration

o Date of Birth

o If you are a provider, you will need to enter your provider number. It
should be 9-digits and can be located on any provider paperwork you
have received, such as, a previous paystub.
Or, if you are a recipient, you will need to enter your recipient number.
It should be 7-digits and can be located on any recipient paperwork
you have received, such as, a notice of action.

o The Last Four Digits of your Social Security Number

If you have entered your information and receive a message informing you
that the information is not a match to our records, please contact your local
county IHSS or IHO office.
Note: Your personal information is not stored in this website, it is only used for
the initial verification against what is stored in the IHSS or WPCS
system.
Once you have completed Step 1, please select the Next button.

You will know you have completed a step because that step will change to a
green color in your progress bar.

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Electronic Services Portal Provider/Recipient Registration

For Step 2, you will enter the following Information for your new account:
• Create your User Name:
o Your user name is case sensitive and can be anything you want it to
be, it must be at least 6 characters, these can be numbers, letters or
symbols.
o Make sure your username it is something you will remember, you will
need it to complete your registration and access your account.
• Then, Create your Password:
o Your password is case sensitive and must be at least 8 characters in
length, and must include a combination of letters, at least two
numbers and no special characters.
o Again, it should be something you can remember, as you will need it
to complete your registration and access your account.
• Confirm your Password
o Enter the same password again
• Then enter your email address.
o Enter a valid email address, as this will be used for notifications on
your account
It is recommended that a provider only use the same email address to
register for the recipient if they are the authorized Timesheet Signatory or
they have Legal Authority such as being the parent of a minor recipient.
• Confirm your Email
o Enter the same email again

After completing Step 2, select the Next button.

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Electronic Services Portal Provider/Recipient Registration

For Step 3, you will need to answer some Security Questions.

You will choose three different security questions from the drop-down list.
Click the arrow on the right-hand side of the box to see the questions you can
choose from.
• Make sure your answers to your chosen security questions are hard for
others to guess but easy for you to remember. You will use these
questions to complete your registration as well as resetting your
password, if necessary.
• Once you have selected and answered your three security questions,
select the Next button to complete Step 3.

You will notice on your Progress Bar that you are on to Step 4
• An email will be sent to you at the valid email address you provided. You
will need to verify your email address.
• Go to your incoming email and check for a message from the IHSS
Website.
Note: If you don’t see a message in your inbox, please check your spam
folder for the email.

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Electronic Services Portal Provider/Recipient Registration

Here is a sample of what your email message will look like:

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Electronic Services Portal Provider/Recipient Registration

When you receive the email, you will be asked to verify your email address.
To do this, follow the steps in the email by clicking the Verify my email
address and login link.
Note: It is important to verify your email address immediately because the
email login link is only available for a limited time. If your email login link
times out, you will need to begin the registration process again.
Congratulations! Now that you have completed all five steps for your
registration, you are registered and have an account with the Electronic
Services Portal Website.
Please remember to keep your username and password secure and do not
share your username or password.

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Electronic Services Portal Provider/Recipient Registration

Main Landing Page

Once you have completed the registration process, you will be taken to the
Main Landing Page.

For Providers, you now can do the following using your account:
• Submit your timesheets in the Electronic Timesheet System
• View Payment History
• Sign up for Direct Deposit online
• And submit a Sick Leave Claim online

Note: When you are on the Main Landing Page, you will see a list of all the
recipients you provide services for. If your recipient has not yet
registered for the ESP or the Telephone Timesheet System (TTS), you
will see a note under that recipient’s name informing you that your
recipient needs to register.
For Recipients, you now can do the following using your account:
• Review your provider’s timesheets electronically
• Approve or reject your provider’s timesheets electronically
• View your provider’s Timesheet History

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