BeoSound 5 Encore

Type 2901

Service Manual - version 1.3

English
CONTENTS

Survey of modules (before serial no. 23524129) ............................................. 1.1

Survey of modules (from serial no. 23524129) .............................................. 1.2

How to service ............................................................................................... 1.3

Pincode .......................................................................................................... 1.5

ServiceTool ..................................................................................................... 1.7

Service mode .................................................................................................. 2.1

Repair tips ...................................................................................................... 3.2

Service position 2 ........................................................................................... 3.3

Fault flow chart .............................................................................................. 3.5

ServiceTool ..................................................................................................... 4.1

Adjustments .................................................................................................. 4.3

Final check after repair ................................................................................... 4.4

Replacements of modules .............................................................................. 5.1

Specification guidelines for service use ........................................................... 6.1

Overall block diagram (before serial no. 23524129) ....................................... 7.1

Overall block diagram (from serial no. 23524129) ......................................... 7.3

Wiring diagram (before serial no. 23524129) ................................................. 7.5

Wiring diagram (from serial no. 23524129) ................................................... 7.7

Available parts ............................................................................................... 8.1

Change log:
Ver. 1.0 ....................................................................................... Original release
Ver. 1.1 .............................................................. Nature and white parts - added
Ver. 1.2 ....................................................................... Pincode section corrected
Ver. 1.3 ............................................. Display update (from serial no. 23524129)
New Survey of modules, Wiring diagram and Block diagram - added
 Survey of modules 1.1

Survey of modules (before serial no. 23524129)

BeoSound 5 Encore
58
51
14
(10) 15
61

10

12 52
11

04

PCB04 Power Supply

PCB10 Mainboard
PCB11 IR
PCB12 Navigator
PCB14 Volume
PCB15 Input
Module 51 LCD
PCB52 Keyboard
PCB58 Standby
PCB61 Backlight Inverter
1.2 Survey of modules

Survey of modules (from serial no. 23524129)

BeoSound 5 Encore
58
51
14
(10) 15

10

12 52
11

04

PCB04 Power Supply

PCB10 Mainboard
PCB11 IR
PCB12 Navigator
PCB14 Volume
PCB15 Input
Module 51 LCD
PCB52 Keyboard
PCB58 Standby
 How to service 1.3

How to service

Strategy
The product is to be serviced in the customer’s home.

The repair involves replacement of the module(s). Some of the replaced modules
must be returned for repair at the Bang & Olufsen Module Repair department.
Error codes as well as an adequate fault description must be returned with each
replaced part. For this purpose, use the Module Repair form or the form in the
Retail System under Exchange Module.

To help the Bang & Olufsen Module Repair department it is very important to
answer the following questions:

1. Which products are in the setup?

2. Which software versions are used in these products?
3. How are the products linked together?
4. What happens in the actual situation?

Fault explanation and demonstration

Before troubleshooting is initiated, let the customer demonstrate the fault, if
possible.

Preparations before service

Before meeting the customer, always remember to:
- Download the latest version of the Service Manual from BeoWise.
- Use an updated version of ServiceTool MKII.

Servicing
The product must be serviced by qualified technical personnel only.
If it is not possible to determine the location of the fault or if replacing spare parts
does not clear the fault, please contact your national Service Center for technical
support.

Handling
Like any other electronic equipment, this product must be handled with care.
Particularly the mainboard inside the product, must be handled carefully.

Generally, there are three main items which require great attention, when
handling the product:

- Static electricity when the product is disassembled (ESD).

- Cleaning.
- Transport and handling.

Replacement of modules
If it is necessary to replace PCB10, Mainboard in the product, the new module
requires an adjustment after replacement. The serial number has to be transferred
into the new module, which is done by using ServiceTool MKII.

Please refer to adjustments for further information.

1.4 How to service

Warnings

Static electricity, ESD

Static electricity
STATIC ELECTRICITY
Static electricity may damage the product. In the product there are integrated
MAY DESTROY THE
PRODUCT circuits which operate with 1.8 volt, and that makes the product extremely
sensitive to static electrity.

Static-protective field service kit

ESD A static-protective field service kit must always be used when the product is
disassembled or modules are handled.
Follow the instructions in this Service Manual and use the ESD-mat for both old
and new modules.

Please note:
When mains voltage on the product is required, remove the connection between
the product and the ESD-mat.
The chassis or modules must always be connected to the static-protective field
service kit or placed in an ESD-proof bag.

Cleaning
Never use alcohol or other solvents to clean any part of the product!

- Wipe dust off the surfaces using a dry, soft cloth or a micro fibre cloth. Remove
grease stains or persistent dirt with a soft, lint-free, firmly wrung cloth, dipped in a
solution of water containing only a few drops of mild detergent, such as
washing-up liquid.
- To retain the optimum performance of the screen, make sure that no streaks or
traces are left on the screen.
- Use white gloves to avoid smudging the front glass.

Transport and handling

When transportation is required, it is recommended to:
- Place the product in its original packing, or
- Use product cover on the product to prevent scratching the surface.

Recommended tools for service

B&O ServiceTool and a PC.
White gloves.
Shoe covers.
Soft lint-free cloth (micro fibre cloth) for cleaning.
Product cover for transportation.
 Pincode 1.5

Pincode
The product has a 4 digit pincode, of the user´s own choice, which must be
entered if the product has been disconnected from the mains for 15-30 min.
If the pincode is activated, and the product has been without mains for 15-30
min., the user will be asked to enter the 4 digit incode when it is switched on.

Before the product is handed in for service it is a good idea to ask the customer to
deactivate the pincode.
The pincode is activated when the product is shipped from Bang & Olufsen.

Refer to the user guide for further information

Pincode active prior to service

If the pincode is not deactivated prior to service you must use the service pincode
to unlock the product.

Service pincode
The service pincode:
- unlocks the product, but does not affect the pincode setting
- gives you 12 hours service time

Entering the Service code

1. When the product asks for pincode press and hold for 3 seconds.
2. The Master code menu appears.
3. Enter the Service code: 1 1 1 1 1.

! Important notice concerning service pincode time:

- The service time is active as long as the product is connected to the mains,
including standby.

- To obtain maximum service time:

Only connect the product to the mains while you are performing actual service on
the product.

- When the service time is expired, the product can only be unlocked by entering
the pincode or the Master code.

Registration of service module

PCB10, Mainboard service module will be registered to the product in the
following situations:

- The product has been connected to the mains for more than 12 hours, including
standby time.
- The pincode is activated or deactivated (service code can be used for test purpose).

For test purpose the service code ‘11111’ can be used to prevent that the service
module is locked to the product.
1.6 Pincode

Activate the pincode

Select the SETUP menu.
Press l twice and then STOP to bring up the PINCODE SETUP menu.
Enter the 4 digit pincode. Re-enter the code to confirm it and press GO.
If you want to change or delete the pincode, enter the correct pincode and press
GO.
It is now possible to change the pincode or delete the pincode.

Enter the pincode

If the pincode is activated and the product is disconnected from the mains for
more than 15-30 minutes, a PINCODE menu appears on the screen as soon as the
product is switched on.
Enter the pincode, and the product starts up again.

If the pincode is forgotten

If the pincode has been forgotten the only way to unlock the product again is by
entering a 5 digit mastercode.
The mastercode is ordered by sending a request via the Retail System.

Enter the mastercode and press STORE. This will deactivate the pincode and
reactivate the product.

The product locked by pincode

The product is locked by pincode when:

- The pincode is activated and the mains is disconnected for more than 15- 30
minutes.

- The product is unlocked and the pincode is entered.

- When a wrong pincode has been entered 5 times within 3 hours, the product
cannot receive any commands for a period of 3 hours. After this period the
pincode counter is reset.
 ServiceTool 1.7

ServiceTool

General
The ServiceTool MKII is required in several service situations, e.g. update of
firmware after replacement of certain modules. Please use an updated version of
ServiceTool MKII.

ServiceTool is also used to restore the serial number, pincode data etc., after
replacing PCB10, Mainboard.

If it is not possible to restore the serial number from the old module, e.g. if the
Mainboard is totally damaged, a new pre-programmed PCB10, Mainboard can be
ordered from Bang & Olufsen Retail System under Daily Operation.

To find the pre-programmed Eeprom part number:

- Go to Bang & Olufsen Retail System > Beowise > Software & Tools >
Pre-programmed Eeprom list.

To order the pre-programmed Eeprom:

- Go to Bang & Olufsen Retail System > Daily Operation > CRM & Ordering >
New Purchase Order.
- Type in the pre-programmed part number in the Product No field and press the
Save button.
- Finally type in the needed information in the pop-up window and press Save to
complete and submit the order.

Furthermore, the ServiceTool is necessary to read out error logs, software update
PCB10, Mainboard (or roll back the system to factory installed software), see
status of the product, etc.
1.8
 Service mode 2.1

Service mode
Configuration and service menus ................................................................... 2.1
Survey of control functions ......................................................................... 2.1
General ......................................................................................................... 2.2
Customer Configuration Menu .................................................................. 2.2
Access ............................................................................................................ 2.2
Service Configuration Menus ..................................................................... 2.2
Access ............................................................................................................ 2.2
How to exit configuration menus ................................................................... 2.3
Content ........................................................................................................ 2.3
Survey ............................................................................................................ 2.3
Description of menu items .......................................................................... 2.4
MODE ............................................................................................................ 2.4
SOUND .......................................................................................................... 2.4
SYSTEM SETTINGS ......................................................................................... 2.4
MAINTENANCE .............................................................................................. 2.5
SERVICE SETTINGS ......................................................................................... 2.6
PRODUCT INFO .............................................................................................. 2.6
NETWORK INFO ............................................................................................. 2.7
NETWORK SETTINGS ...................................................................................... 2.8
ROLES ............................................................................................................ 2.8

Configuration and service menus

Survey of control functions

Product functionality:
- Selects/enters the highlighted sub-menu.

- Returns to the previous menu, modified data is not saved.

GO - Selects items.
- Saves the modified data and returns to the previous menu.

O - Scrolls through menu items, radio stations, music files, etc.

- Moves the pointer on the screen according to the direction of the lever.
2.2 Service mode

General
This section describes the accessibility and content of the following configuration
and service menus in the product:

- Customer Configuration Menu

- Service Configuration Menu
- SERVICE MENU

Customer Configuration Menu

Access
- Use the wheel O to highlight SETTINGS.
- Press: GO to activate Customer Configuration Menu. The menu items appears
on left side of the screen, containing new sub menus (see below).

MODE

SOUND

SYSTEM SETTINGS

MAINTENANCE

SERVICE SETTINGS

VOLUME

PRODUCT INFO
BALANCE

NETWORK INFO
BASS

NETWORK SETTINGS
TREBLE

ROLES LOUDNESS

Service Configuration Menu

Access
- Use the wheel O to highlight SETTINGS.
- Press: GO to activate Service Configuration Menu. The menu items
appears on left side of the screen, containing new sub menus (see below).

MODE

SOUND

SYSTEM SETTINGS

MAINTENANCE

SERVICE SETTINGS

VOLUME

PRODUCT INFO
BALANCE

NETWORK INFO
BASS

NETWORK SETTINGS
TREBLE

ROLES LOUDNESS
 Service mode 2.3

How to exit Configuration Menus

To exit either Customer Configuration Menu or Service Configuration Menu, do
the following:
- Move the navigator lever to MODE.
- Use the wheel O to highlight N.MUSIC (or CD)/ RADIO and press GO.

The product is now back to normal mode.

Content
The only difference between Customer Configuration Menu and the Service
Configuration Menu is the SERVICE MODE item under MAINTENANCE.

Survey
- MODE
- CD
- RADIO
- A.AUX
- SETTINGS
- SOUND
- VOLUME
- BALANCE
- BASS
- TREBLE
- LOUDNESS
- SYSTEM SETTINGS
- LANGUAGE
- POWER SETTINGS
- MAINTENANCE
- UPDATE SOFTWARE
- AUTOMATIC SW UPDATE
- RESCAN MUSIC STORAGE
- REBOOT
- RESET TO DEFAULT
- SERVICE MODE (only in Service Configuration Menu)
- LATEST RELEASE INFORMATION
- ABOUT
- CHANGE PINCODE
- SERVICE SETTINGS
- MUSIC STORANGE
- N.RADIO BUFFER
- MOTS
- PRODUCT INFO
- NETWORK INFO
- NETWORK SETTINGS
- WPS
- AUTO
- MANUAL
- ADVANCED
- DHCP
- IP ADDRESS
- SUBNET MASK
- GATEWAY
- DNS SERVER
- ROLES
- N.MUSIC / BeoMaster5 (if chosen in MUSIC STORAGE)
2.4 Service mode

Description of menu items

MODE
This menu item provides the opportunity to choose one of the following options:

- N.MUSIC / CD,
opens the source N.Music (content from music storage) and exits the
Configuration Menu.
- RADIO,
opens the source N.Radio and exits the Configuration Menu.
- A.AUX,
opens the source A.AUX (audio from easy access input ) and exits the
Configuration Menu.
- SETTINGS,
opens the ‘basic’ SETTINGS menu and exits the Configuration Menu.

SOUND
This menu item provides the opportunity to make sound settings for the product.

- VOLUME,
provides the opportunity to set the default volume level. To enter, press and a
scale divided in steps from 0 to 90 appears on the screen.
- BALANCE,
provides the opportunity to set the default balance point. To enter, press and a
scale divided in steps from <9 to >9 appears on the screen.
- BASS,
provides the opportunity to set the default bass level. To enter press and a scale
divided in steps from -6 to 6 appears on the screen.
- TREBLE,
provides the opportunity to set the default treble level. To enter press and a scale
divided in steps from -6 to 6 appears on the screen.
- LOUDNESS,
provides the opportunity to set loudness ON/OFF.

SYSTEM SETTINGS
- LANGUAGE,
provides the opportunity to set up the preferred language on the product. The
options are displayed in the respective languages and are: DANSK, DEUTSCH,
ENGLISH, ESPAÑOL, FRANÇAIS, ITALIANO, NEDERLANDS and SVENSKA. (The
setting does not have any impact to the language in Customer Configuration
Menu and Service Configuration Menu as they are only available in English).
- POWER SAVING,
this menu item provides the opportunity to set the product’s power consumption
during standby.
When POWER SAVING is set to OFF, the product is prevented from hibernating
when in standby. This improves the startup time from standby but also increases
the power consumption. Default setting is ON.
 Service mode 2.5

MAINTENANCE
- UPDATE SOFTWARE,
this feature provides the opportunity to perform on-demand software check/update.
It is very important that the product is not interrupted when the software update
procedure is running.
The system is ready for use when the system has rebooted and the stby. LED lights
red constantly.
- AUTOMATIC SW UPDATE,
this feature provides the opportunity to control whether the product is
automatically software updated or not. The product schedules no immediate
action when selecting ‘Yes’. However, a standard update scheduling routine will be
commenced.
- RESCAN MUSIC STORAGE,
provides the opportunity to rescan the selected music storage device in order to
ensure the product is synchronized with the storage.
- REBOOT,
this feature reboots the product.
- RESET TO FACTORY DEFAULT,
this feature provides the opportunity to undo all user settings ever made, but not
rolling-back on software updates.
- SERVICE MENU*,
this item menu accesses the service menu for the product (for future use).
- LATEST RELEASE INFORMATION,
displays information, changes and improvements concerning the current installed
software version in the product (compared to previous installed software).
- ABOUT,
displays detailed information about 3rd party licenses applying to this product.
- CHANGE PINCODE,
this feature provides the opportunity to change the pincode.
If pincode protection is enabled the user must enter the current 4 digit pincode
before being allowed to enter a new pincode. Upon invalid entry, an ‘invalid
pincode’ prompt shows for a short while.
If accepting a blank code, pincode protection is disabled. (However, this menu
remains in the settings so the user may re-enable the protection.)
Trying to accept an invalid code (too few digits) yields no action and will be
ignored.

! Please refer to page 1.4 for further information regarding pincode.

* Only available in Service Configuration Menu!

2.6 Service mode

SERVICE SETTINGS
- MUSIC STORAGE,
provides the opportunity to select which music storage (source) the product should
be connected to. This could be a BeoMaster 5, a Network Attached Storage (NAS)
or a mobile device. When activated, the product starts searching the network for
compatible devices, and displays them as possible choices.
- N.RADIO BUFFER,
provides the opportunity to define the buffer time for N.RADIO. This means the
difference between the rate at which data is received and the rate at which it can
be processed. During buffering, the product mutes the sound.
- MOTS,
provides the opportunity to enable or disable MOTS (More Of The Same).

PRODUCT INFO
PRODUCT INFO provides the opportunity to read out information about software
versions, type no., item no, serial no., etc. The items are described below.

SERIAL NUMBER: xxxxxxxx

PRODUCT TYPE: 2901
Version: 0.1.24
SVN REV: 50655
Date: DD-MM-YYYY, HH:MM
FEP BOOTLOADER 0.51B
FEP APP: 1.4a
BOOTLOADER: 0.54a
DEVICE TREE: 1.0a
KERNEL: 1.1a
FILESYSTEM: 1.1a
CONFIG: 1.1a
HARDWARE: 400
TEMPERATURE 1: 36
TEMPERATURE 2: 34
APPLICATION BUILD: 50655
SYSTEM TIME: DD-MM-YYYY, HH:MM
 Service mode 2.7

NETWORK INFO
NETWORK INFO provides the opportunity to read out network information. The
elements are described below:

- HOST NAME
Here the host name for the product is read out.
- MAC ADDRESS
Here the physical MAC address of the network adapter is read out.
- NETWORK CONNECTION
This feature informs whether the network connection to the router/access point is
OK or not. The outcome can be YES / NO.
- DHCP
Informs wether DHCP is enabled or disabled.
- IP ADDRESS
Here the IP address for the product is read out.
- SUBNET MASK
Here the subnet mask for the network is read out.
- GATEWAY
Here the gateway address for the network is read out.
- DNS SERVER
Here the DNS server address for the network is read out.
- WIRELESS STATUS
Informs whether a wireless connection is enabled or disabled.
- WIRELESS ACCESS POINT
Here the wireless network name (SSID - Service Set IDentifier) is read out.
- WIRELESS LEVEL
Here the wireless level (signal strength) is displayed.
The range is from one star (*) to five stars (*****) where:
* = weak signal level and
***** = strong signal level.
The minimum recommended amount of stars is 3 or higher for a sensible result.

The signal level for the wireless network is also displayed below the wireless level.
The range is from -100 dBm to 0 dBm.
The minimum recommended level is -65 dBm or higher for a sensible result.
2.8 Service mode

NETWORK SETTINGS
NETWORK SETTINGS provides the opportunity to choose settings for LAN and
WLAN. The elements are described below:

- WIRELESS - WPS
Wireless Protected Setup (WPS) is a standard for easy and secure establishment of
a wireless home network. This is the preferred method provided that the router
has this feature.
- WIRELESS - AUTO
The WIRELESS AUTO connecting method can be used if the access point does not
have the WPS feature. When this method is used, the product automatically
searches the area for available 5 GHz wireless networks, and displays them on
screen. The network key must in this case be entered manually.
- WIRELESS - MANUAL
The WIRELESS MANUAL connecting method can be used if the access point does
not have the WPS feature, or if the SSID (Service Set IDentifier) is hidden. When
this method is used, the installer must know the exact name of the SSID, the
encryption type and the wireless password of the router.
- ADVANCED
ADVANCED provides the opportunity to enable or disable DHCP (Dynamic Host
Configuration Protocol). If DHCP is disabled, it is possible to manually define
settings for IP-Address, Subnet Mask, Gateway and DNS Server.

ROLES
This menu item provides the opportunity to define the source names for the
connected music server (N.MUSIC). The options are:

- N.MUSIC
N.MUSIC or CD
 Repair tips - Service position 2 - Fault flow chart 3.1

Repair tips - Service position 2 - Fault flow chart

Repair tips ................................................................................. 3.2

DC voltage control ...................................................................... 3.2
Survey of connectors on PCB10, Mainboard ................................ 3.2
Software update . ........................................................................ 3.2

BeoSound 5 Encore in service position 2

Disassembly and mounting process . ............................................ 3.3

FFC
No function, No LED . .................................................................. 3.5
No function, red LED in display .................................................... 3.6
No function, Blinking LED ............................................................ 3.7
No display, LED OK ...................................................................... 3.8
No sound, Navigation OK ............................................................ 3.9
Speaker not switching ON, Navigation OK ................................. 3.10
No USB communication, Navigation OK . ................................... 3.11
3.2 Repair tips

Repair tips
Before fault finding is started it might be wise to read this section because it can
ease the fault finding process considerably.

DC voltage control
To make it easy to determine whether the necessary DC voltages on the mainboard
are present or not, LED’s are placed on PCB10, Mainboard. Each LED represents a
DC voltage:

- LED1 = 3.3 Volt

- LED2 = 5 Volt
- LED3 = 12 Volt
- LED4 = 5 Volt (USB0 VBUS)
- LED5 = 5 Volt (USB1 VBUS easy access)

LED1 LED2 LED3 LED4

LED5

Survey of connectors on PCB10, Mainboard

P111 -> W3 -> Speaker

P125 -> W5 -> PCB51, LCD

P130 -> W2 -> PCB58, St. by

P110 -> W4 -> PCB51, LCD

P115 -> W4 -> PCB51, LCD

P140 -> W7 -> PCB14, Volume

P145 -> W8 -> PCB15, Input

P135 -> W6 -> PCB12, Navigator

P120 -> W1 -> PCB11, IR

Software update
If a fault type is function related or unstable, it is highly recommended to update
the software in the product to the latest version before troubleshooting is started.

Software can be updated via the internet connection or via the ServiceTool (see
page 4.2).
 Service position 2 3.3

BeoSound 5 Encore in service position 2

☞ 5.23 Remove module 51, LCD

- Before serial no. 23524129

- From serial no. 23524129

- Mount the service stand (tool) for holding the

LCD display as shown

- Remount the navigator wheel (except the lock

ring and the washer)
3.4 Service position 2

- Remount PCB52, Keyboard (except the centre

nut) and reconnect the plug for PCB14, P2

- The product is now in service position 2

 Fault flow chart 3.5

Fault symptom: No
No function, No LED

Possible causes:
Defective PCB10, Mainboard Yes
Defective PCB04, SMPS
Defective PCB15, Input

Confirm mains
connection to
Replace defective
PCB04, SMPS is OK
mains cable
OK?

Remove screws and

cover part for SMPS Is the coloured Mount the coloured
DC output. wires correctly wires as shown
Confirm + 7V_SB connected? here*
at DC socket*

Disconnect all wires

from the DC socket.
Confirm +7V_SB at Replace defective
pin 3 in DC socket PCB04, SMPS

OK?

*
Push the standby
button on the rear Replace PCB10,
panel. Mainboard Replace defective
PCB04, SMPS 1 2 3 4
Push the GO button OK?
on the keyboard
PS_ON (Black)
+7V_SB (Green)
+30V (Red)
GND (Silver)
Confirm 6.3V PS_ON
at DC socket
Replace defective
pin 4
PCB10, Mainboard
OK?

Disconnect red wire

from the DC socket
Confirm +30V at
pin 2. Confirm
DC socket pin 2* Replace defective
+30V at pin 2 in DC
PCB04, SMPS
socket
OK?
OK?

Replace PCB10,
Replace PCB10, Mainboard Replace defective
Mainboard PCB04, SMPS
OK?
3.6 Fault flow chart

Fault symptom:
No function No
Red LED in display

Possible causes:
Defective PCB10, Mainboard Yes
Defective PCB04, SMPS
Defective PCB15, Input
Defective PCB52, Keyboard

Remove screws and

Confirm power
cover part for SMPS
cable/connection
DC output.
between SMPS and Replace defective
Press GO on the
PCB15, Input power cable
keyboard. Confirm
+6.3V PS_ON at DC
OK?
socket pin 4*

OK?

Press GO on the
keyboard and
Confirm 3.3V at
confirm that DC
PCB14, P2, pin 1 Replace defective
voltage decreases
PCB10, Mainboard
from 3.3V to 2.1V
OK?
at PCB14, P2, pin 1
OK?

Replace defective Replace defective

PCB10, Mainboard PCB52, Keyboard

1 2 3 4
Disconnect red wire
from the DC socket
Confirm +30V at
pin 2. Confirm
DC socket pin 2* Replace defective PS_ON (Black)
+30V at pin 2 in DC +7V_SB (Green)
PCB04, SMPS
socket +30V (Red)
OK?
GND (Silver)
OK?

Replace PCB10,
Mainboard Replace defective **
PCB04, SMPS
OK?
15

15 Pin 5-7

Confirm +30V at Pin 8 Pin 1-4

PCB15, P104, pin 1-4

** Replace defective Pin 23-25
Pin 5-7 Pin 27
PCB15, Input Test points Pin 28
Pin 29
OK? Pin 31
Pin 32

Pin 8 Pin 1-4

Pin 23-25
Replace defective Pin 27
PCB10, Mainboard Pin 28
Pin 29
Pin 31
Pin 32
 Fault flow chart 3.7

Fault symptom:
No function No
Blinking LED (50% duty cycle - no
LED after approx. 1 minute)

Possible causes: Yes

Defective PCB10, Mainboard
Defective PCB04, SMPS
Defective PCB15, Input

Remove screws and

Confirm power
cover part for SMPS
cable/connection
DC output.
between SMPS and Replace defective
Press GO on the
PCB15, Input power cable
keyboard. Confirm
+6.3V PS_ON at DC
OK?
socket pin 4*

OK?

Replace PCB10,
Mainboard Replace defective
PCB04, SMPS
OK?

Disconnect red wire *

from the DC socket
Confirm +30V at
pin 2. Confirm
DC socket pin 2* Replace defective
+30V at pin 2 in DC 1 2 3 4
PCB04, SMPS
socket
OK?
OK?
PS_ON (Black)
+7V_SB (Green)
+30V (Red)
GND (Silver)

Replace PCB10,
Mainboard Replace defective
PCB04, SMPS
OK?

Confirm +30V at
PCB15, P104, pin 1-4
** Replace defective **
PCB15, Input
OK?
15

15 Pin 5-7

Pin 8 Pin 1-4

Replace defective Pin 23-25

Pin 5-7 Pin 27
PCB10, Mainboard Test points Pin 28
Pin 29
Pin 31
Pin 32

Pin 8 Pin 1-4

Pin 23-25
Pin 27
Pin 28
Pin 29
Pin 31
Pin 32
3.8 Fault flow chart

Fault symptom: No
No display, LED OK
Sound from navigator OK

Possible causes: Yes

Defective PCB10, Mainboard
Defective LCD Display
Defective PCB04, SMPS

Confirm +12V at
Press GO on the
PCB10, P6, pin 1-2
keyboard. Replace defective
(pin 3-4=GND)
PCB10, Mainboard
Is the backlight on?
OK?

Scope
mV

Confirm +2.4V at 100

PCB10, P125, pin 5 80

Replace defective
(pin 3-4=GND)
PCB10, Mainboard 60

OK? 40

20

-20

-40

-60
Replace LCD Display
Replace defective -80
PCB10, Mainboard
OK? -100
µs

0,0 0,1 0,2 0,3 0,4 0,5 0,6 0,7 0,8 0,9

17Jan2011 13:50
* Pin 6 LVDS_CK 100ns/div - 20mV/div - AC
NONAME.PSD
Pico Technology UK Tel:+44-1480-396395 web: www.picotech.com R5.14.6

Scope
mV

Confirm +3.3V at 200

Replace PCB10,
PCB10, P115, pin 160
Mainboard Replace defective
1-4 (pin 6-15=GND)
PCB04, SMPS 120

OK?
OK? 80

40

-40
1 30
Measure the LVDS * -80

signal at LCD, P, pin: -120

6* (LVDS_CK)
Replace defective
9* (LVDS_DP) -160
PCB10, Mainboard
10*(LVDS_DN) -200
ms

0 10 20 30 40 50 60 70 80 90

OK? 17Jan2011 14:16

* Pin 9 LVDS_DP 10ms/div - 40mV/div - AC
NONAME.PSD
Pico Technology UK Tel:+44-1480-396395 web: www.picotech.com R5.14.6

Scope
mV
200

160
Replace defective
LCD display 120

80

40

-40

-80

-120

-160

ms
-200
0 10 20 30 40 50 60 70 80 90

17Jan2011 14:19
* Pin 10 LVDS_DN 10ms/div - 40mV/div - AC
NONAME.PSD
Pico Technology UK Tel:+44-1480-396395 web: www.picotech.com R5.14.6
 Fault flow chart 3.9

Fault symptom: No
No sound
Navigation OK

Possible causes: Yes

Defective PCB10, Mainboard
Defective PCB15, Input
Defective Software

Confirm that the

Select a source and Update the product
product is updated
confirm that music to the latest
to latest software Replace defective
is being played software version
version PCB10, Mainboard
OK? OK?
OK?

Connect
headphones to the
Replace defective Replace defective
product
PCB10, Mainboard PCB10, Mainboard
Sound OK?

Replace defective
PCB15, Input

OK?

Connect
Replace PCB15,
headphones to the
Do speakers switch Input Replace defective
product
on? PCB10, Mainboard
OK?
Sound OK?

Confirm the audio

files is a supported
format*

OK?

Replace PCB15,
Input Replace defective
PCB10, Mainboard
OK?

*
WMA, MP3, WAV, ASF, AAC
3.10 Fault flow chart

Fault symptom: No
Speaker not switching ON
Navigation OK

Possible causes: Yes

Defective PCB10, Mainboard
Defective PCB15, Input
Defective Speaker

Connect another Confirm that the

speaker to the PL- resistance value is
Check Power Link
socket. Switch on ≤ 150kohm at
cable Replace defective
the product by PCB15, P104,
Power Link cable
selecting a source pin 27*
OK?
OK? OK?

Fault must be in the Replace defective

speaker. Refer to PCB15, Input
the Service Manual
for the speaker OK?

Confirm 5Volt at
PCB15, P104, pin 29 Replace defective
PCB10, Mainboard
OK?

Replace defective
PCB15, Input

OK?

15

15 Pin 5-7

Pin 8 Pin 1-4

Pin 23-25
Pin 5-7 Pin 27
Test points Pin 28
Pin 29
Pin 31
Pin 32

Pin 8 Pin 1-4

Pin 23-25
Pin 27
Pin 28
Pin 29
Pin 31
Pin 32
 Fault flow chart 3.11

No
Fault symptom:
No USB connection/communication
Navigation OK
Yes
Possible causes:
Defective PCB10, Mainboard

Is ‘easy access’ Replace defective

USB1 port working? PCB10, Mainboard

Confirm USB DC
supply
(5 Volt, USB0 VBUS
Is USB0 port on rear Replace defective
- LED4) on PCB10 is
panel working PCB10, Mainboard
present*

OK?

**
Confirm 5 Volt at
PCB15, P104, pin 24
Replace defective
**
PCB10, Mainboard
15
OK?
15 Pin 5-7

Pin 8 Pin 1-4

Pin 23-25
Pin 5-7 Pin 27
Test points Pin 28
Pin 29
Pin 31
Pin 32

Pin 8 Pin 1-4

Pin 23-25
Pin 27
Pin 28
Pin 29
Pin 31
Pin 32

LED1 LED2 LED3 LED4

*

LED5

- LED1 = 3.3 Volt

- LED2 = 5 Volt
- LED3 = 12 Volt
- LED4 = 5 Volt (USB0 VBUS)
- LED5 = 5 Volt (USB1 VBUS easy access)
3.12
 ServiceTool – Adjustments – Final check after repair 4.1

ServiceTool – Adjustments – Final check after repair

ServiceTool ................................................................................................... 4.2

Information ................................................................................. 4.2
Connect to ServiceTool ................................................................ 4.2
Direct ethernet connection .......................................................... 4.2
Network Link router connection ................................................... 4.2

Adjustments .................................................................................... 4.3

Useful Information ....................................................................... 4.3
Exchange of PCB10, Mainboard ................................................... 4.3
If EEPROM backup is not possible ................................................ 4.3
Software update .......................................................................... 4.3

Final check after repair ................................................................... 4.4

Insulation test .............................................................................. 4.4
Product Info ................................................................................. 4.4
Customer setup ........................................................................... 4.4
Check audio/video outputs .......................................................... 4.5
Clean the product ........................................................................ 4.5
Cabinet surfaces .......................................................................... 4.5
4.2 ServiceTool

ServiceTool

Information
The ServiceTool for BeoSound 5 Encore is ServiceTool MKII which provides the
opportunity to:

- Backup/restore product data (such as serial number, type number, etc.) from an old
module to a new PCB10, Mainboard.
- Backup/restore customer’s pincode data from an old module to a new PCB10,
Mainboard.
- Upgrade PCB10, Mainboard with new software.
- Swap between the recently installed software and the original (factory) software.
- Browse in the error log register.
- Use the Network Link test functions.

To offer the best possible service, it is necessary that the ServiceTool is updated to
the latest version before you use it. In most cases it is possible to update the
ServiceTool on site, but it is higly recommended that it is done in advance.

Connection to ServiceTool
There are two different ways to connect the ServiceTool to the product:

- A direct ethernet connection by using a patch cable between the product and the
service PC (can be used for all service tasks).
- A network connection, wired or wireless, through the Network Link router (the
most convenient method, but must not be used for software updates).

Direct ethernet connection (patch cable)

Ethernet patch cable

Service PC
Connect the service PC as shown and follow the instructions in the ServiceTool.

Network Link router connection

! This connection may be the most convinient type, but must not be used for
software updates.

Network Link router

Ethernet switch (192.168.100.1)
Service PC

Connect the service PC as shown and follow the instructions in the ServiceTool.
 Adjustments 4.3

Adjustments

Useful Information
When exchanging PCB10, Mainboard (Service module) it is necessary to perform
an adjustment. Actually, the adjustments is more an initialisation of the serial
number and a software update to the module than it is an adjustment. It is very
important to perform this kind of adjustment before the product is left to the
customer.

Exchange of PCB10, Mainboard (Service module)

When exchanging PCB10, Mainboard (Service module) remember to make an
EEPROM backup/restore from the defective module with the ServiceTool MKII. The
exchanged module contains valuable data such as serial no., type no., pincode etc.
which must be restored into the new PCB10, Mainboard.

! The data is not transferred (locked) to the new module until you have been in
contact with the pincode protection or after 12 hours connected with mains. This
means that you can try out a new PCB10, Mainboard without transferring the
products serial no., etc. by using the Service Code (11111).

If EEPROM backup is not possible

In the case where the PCB10, Mainboard is defective and it is not possible to make
an EEPROM backup, a new pre-programmed one must be ordered in the Bang &
Olufsen Retail System under ‘Daily Use\Master Code’. Mark the EEPROM field to
order a new PCB10, Mainboard, and fill in the form below.

! When the serial number has been transferred to the microprocessor, it can only be
used for this specific product; it must be sent back to Bang & Olufsen’s module
repair department as an exchange module to be erased again.

Software update
When PCB10, Mainboard has been replaced, the new module must be updated to
latest software version. This is important to ensure the best possible customer
experience. Software upgrade can be done in two ways:

- Software upgrade by ServiceTool (ServicecTool must be up to date).

- Software upgrade from Customer Configuration Menu, see from page 2.2 (this
approach requires Internet connection).

If for some reason faulty software are implemented, it is possible to swap the
software with the original software (factory software). The ServiceTool is required
for this operation.
4.4 Final check after repair

Final check after repair

The final check after repair describes the activities needed to ensure that the
product is returned in perfect condition to the customer. This includes:

- Insulation test.
- Check product information.
- Restore the setup and check connections, picture and sound.
- Final cleaning of the product.

Insulation test
Each set must be insulation tested after having been dismantled. Make the test
when the set is reassembled and ready to be returned to the customer.
Flashovers must not occur during the testing procedure!

Make the insulation test as follows:

Short-circuit the two pins of the mains plug and connect them to one of the
terminals of the insulation tester. Connect the other terminal to ground on the
aerial socket.

! To avoid damaging the set, it is essential that both terminals of the insulation
tester have good contact.
Slowly turn the voltage control of the insulation tester until a voltage of 2.5 kV
and max. 10 mA is obtained. Maintain that voltage for one second, then slowly
turn it down again.

Product Info
The scope of this check is to ensure the following:
- The product has maintained the correct identity.
- The product is set to the correct Option.

Procedure:
- Enter Service Configuration Menu (described on page 2.2).
- Choose PRODUCT INFO.
- Check the serial number is correct for the product.
- Return to Service Configuration Menu and choose ROLES.
- Check Option setting is correct.

Customer setup
Restore the product to the customer setup.
Remember to inform the customer of any changes that have been made in the
user setup, due to procedures in the Service Manual, such as Connections, Sound,
Picture, etc.
 Final check after repair 4.5

Check audio outputs

Check that audio outputs are working correctly.

Clean the product

Never user alcohol or other solvents to clean any part of the product.
Use a soft, lint-free cloth to clean the surfaces of the product.

Cabinet surfaces
Wipe dust off the surfaces using a dry, soft cloth. Remove grease stains or
persistent dirt with a soft, lint-free, firmly wrung cloth, dipped in a solution of
water containing only a few drops of mild detergent, such as washing-up liquid.
4.6
 Replacement of modules 5.1

Replacement of modules

Modules that can be replaced

BeoSound 5 Encore in service position 1 ............................................ 5.2
BeoSound 5 Encore in service position 2 ............................................ 5.3
Replace PCB10, Mainboard ................................................................ 5.5
Replace PCB11, IR ............................................................................ 5.10
Replace PCB12, Navigator ................................................................ 5.14
Replace PCB14, Volume ................................................................... 5.17
Replace PCB15, Input ...................................................................... 5.16
Replace module 51, LCD .................................................................. 5.25
Replace PCB52, Keyboard ................................................................ 5.19
Replace PCB58, Standby .................................................................. 5.21
Replace PCB61, Backlight Inverter .................................................... 5.29
Replace PCB04, Power Supply .......................................................... 5.33

Notification

Warning – Static electricity

Static electricity may damage the product.
ESD A static-protective field service kit must always be used when the product is
disassembled or modules are being handled.

ESD-Mat Notice!
All modules must be placed on the ESD-mat or in an ESD-proof bag.

After replacement of modules

- Back up product data and pincode from the old PCB10, Mainboard and restore it
to the new module after replacement. Refer to adjustments on page 4.3.
- After replacement of PCB10, Mainboard the new module must be updated to the
latest software version. Refer to adjustment on page 4.3.
- Always perform a ‘Final check after repair’ after the product has been dismantled.
Refer to page 4.4.
5.2 Replacement of modules

BeoSound 5 Encore in service position 1

- Remove all cables from the product

- Remove screws

3x
TX8

- Remove front glass

- Remove the dust cover

- The product is now in service position 1

 Replacement of modules 5.3

BeoSound 5 Encore in service position 2

☞ 5.25 Remove module 51, LCD

- Before serial no. 23524129

- From serial no. 23524129

- Mount the service stand (tool) for holding

module 51, LCD as shown

- Remount the navigator wheel (except the lock

ring and the washer)
5.4 Replacement of modules

- Remount PCB52, Keyboard (except the centre

nut) and reconnect the plug for PCB14, P2

- The product is now in service position 2

 Replacement of modules 5.5

Replace PCB10, Mainboard

- Remove all cables

- Rotate the decoration ring clockwise until the lock

spring is free

Lock spring
Decoration ring

- Remove screws and the plastic cover

4x
TX6

- Disconnect the cable from the connector and

remove PCB15, Input
5.6 Replacement of modules

- Remove the centre nut

1x
19mm

- Disconnect cable from connector

- Remove PCB52, Keyboard

- Remove screws

3x
TX8
 Replacement of modules 5.7

- Remove front glass

- Remove the dust cover

- Remove lock ring and the washer beneath

- Pull off navigator wheel

5.8 Replacement of modules

- Remove screws for module 51, LCD

4x
TX8

- Disconnect cables
- Remove module 51, LCD

- Before serial no. 23524129

P110/P115
CN2

- From serial no. 23524129

P125

P110/P115

- Disconnect cables
- Remove screws

! Do not loosen the 4 screws marked with an X

X

P130
X P140

X P145

P135

X
P120
7x
TX8
 Replacement of modules 5.9

- Replace PCB10, Mainboard

Use ServiceTool to copy the serial number

into PCB10, Mainboard when replaced.
Please refer to adjustments page 4.3.

- Update the firmware to the latest version

5.10 Replacement of modules

Replace PCB11, IR
- Remove all cables

- Rotate the decoration ring clockwise until the lock

spring is free

Lock spring
Decoration ring

- Remove screws and the plastic cover

4x
TX6

- Disconnect the cable from the connector and

remove PCB15, Input
 Replacement of modules 5.11

- Remove the centre nut

1x
19mm

- Disconnect cable from connector

- Remove PCB52, Keyboard

- Remove screws

3x
TX8
5.12 Replacement of modules

- Remove front glass

- Remove the dust cover

- Remove lock ring and the washer beneath

- Pull off navigator wheel

 Replacement of modules 5.13

- Remove screws for module 51, LCD

4x
TX8

- Move module 51, LCD slightly to the left

- Remove the screw holding PCB11, IR

- Disconnect the plug from the connector and
remove PCB11, IR

1x
TX8

- Remove the screw and PCB11, IR from the IR lens

1x
TX6
5.14 Replacement of modules

Replace PCB12, Navigator

- Remove all cables

- Rotate the decoration ring clockwise until the lock

spring is free

Lock spring
Decoration ring

- Remove screws and the plastic cover

4x
TX6

- Disconnect the cable from the connector and

remove PCB15, Input
 Replacement of modules 5.15

- Remove the screw

- Remove the centre nut
- Disconnect the two cables

1x
TX8

1x
19mm

- Remove the housing with PCB14, Volume

- Remove the pointer unit

- Remove screws and PCB12, Navigator

2x
TX8
5.16 Replacement of modules

Replace PCB15, Input

- Remove all cables

- Rotate the decoration ring clockwise until the

lock spring is free

Lock spring
Decoration ring

- Remove screws and the plastic cover

4x
TX6

- Disconnect the cable from the connector and

remove PCB15, Input
 Replacement of modules 5.17

Replace PCB14, Volume

- Remove all cables

- Rotate the decoration ring clockwise until the

lock spring is free

Lock spring
lock spring
Decoration ring
console ring

- Remove screws and the plastic cover

4x
TX6

- Disconnect the cable from the connector and

remove PCB15, Input
5.18 Replacement of modules

- Remove the screw

- Remove the centre nut
- Disconnect the two cables

1x
TX8

1x
19mm

- Remove the housing with PCB14, Volume

 Replacement of modules 5.19

Replace PCB52, Keyboard

- Remove all cables

- Rotate the decoration ring clockwise until the

lock spring is free

Lock spring
Decoration ring

- Remove screws and the plastic cover

4x
TX6

- Disconnect the cable from the connector and

remove PCB15, Input
5.20 Replacement of modules

- Remove the centre nut

1x
19mm

- Disconnect cable from connector

- Remove PCB52, Keyboard

 Replacement of modules 5.21

Replace PCB58, Standby

- Remove all cables

- Rotate the decoration ring clockwise until the

lock spring is free

Lock spring
Decoration ring

- Remove screws and the plastic cover

4x
TX6

- Disconnect the cable from the connector and

remove PCB15, Input
5.22 Replacement of modules

- Remove the centre nut

1x
19mm

- Disconnect cable from connector

- Remove PCB52, Keyboard

- Remove screws

3x
TX8
 Replacement of modules 5.23

- Remove front glass

- Remove the dust cover

- Remove lock ring and the washer beneath

- Pull off navigator wheel

5.24 Replacement of modules

- Remove screws for module 51, LCD

4x
TX8

- Move module 51, LCD slightly to the left

- Remove the screw and PCB58, Standby

1x
TX8

- Disconnect the plug from the connector and

gently remove PCB58, Standby

58P01
 Replacement of modules 5.25

Replace module 51, LCD

- Remove all cables

- Rotate the decoration ring clockwise until the

lock spring is free

Lock spring
Decoration ring

- Remove screws and the plastic cover

4x
TX6

- Disconnect the cable from the connector and

remove PCB15, Input
5.26 Replacement of modules

- Remove the centre nut

1x
19mm

- Disconnect cable from connector

- Remove PCB52, Keyboard

- Remove screws

3x
TX8
 Replacement of modules 5.27

- Remove front glass

- Remove the dust cover

- Remove lock ring and the washer beneath

- Pull off navigator wheel

5.28 Replacement of modules

- Remove screws for module 51, LCD

4x
TX8

- Remove cables from module 51, LCD

- Before serial no. 23524129

LVDS-LCD

CN2

- From serial no. 23524129

LVDS-LCD

BL LCD

- Replace module 51, LCD

 Replacement of modules 5.29

Replace PCB61, Backlight Inverter

- Remove all cables

- Rotate the decoration ring clockwise until the

lock spring is free

Lock spring
Decoration ring

- Remove screws and the plastic cover

4x
TX6

- Disconnect the cable from the connector and

remove PCB15, Input
5.30 Replacement of modules

- Remove the centre nut

1x
19mm

- Disconnect cable from connector

- Remove PCB52, Keyboard

- Remove screws

3x
TX8
 Replacement of modules 5.31

- Remove front glass

- Remove the dust cover

- Remove lock ring and the washer beneath

- Pull off navigator wheel

5.32 Replacement of modules

- Remove screws for module 51, LCD

4x
TX8

- Remove cables from PCB61, CN2 and LVDS-LCD

- Remove PCB51, LCD

LVDS-LCD

CN2

- Disconnect cable from PCB61, CN1

- Remove screws and PCB61, Backlight Inverter

CN1

2x
TX6
 Replacement of modules 5.33

Replace PCB04, Power Supply

- Remove mains cable from the inlet

- Remove the screws and the two cover parts

6x
TX10

- Release snap locks and remove the DC power

cable from the connector

- Remove PCB04, Power Supply from housing

5.34
 Specification guidelines for service use 6.1

SPECIFICATION GUIDELINES FOR SERVICE USE

Type survey
Market Type number Intro year
Albania, Andorra, Argentina, Australia, Austria, Azerbaijan, Bahrain, Belgium, Botswana, Brazil, Bulgaria, 2901 2011
Canada, Chile, China, Croatia, Czech Republic, Denmark, Dominican Republic, Egypt, Estonia, Faroe
Islands, Finland, France, Georgia, Germany, Ghana, Greece, Greenland, Holland, Hong Kong, Hungary,
Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Korea, Kuwait, Latvia, Lebanon,
Liechtenstein, Lithuania, Luxembourg, Malaysia, Mexico, Monaco, Morocco, New Zealand, Nigeria,
Norway, Oman, Pakistan, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi
Arabia, Serbia, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan,
Thailand, Turkey, UK, Ukraine, United Arab Emirates, Uruguay, USA, Uzbekistan, Vietnam, Virgin Islands

Design Anders Hermansen

Cabinet finish Anodised aluminium, soft painted diecasted aluminium, coated glass

Dimensions (H x W x D) 190 x 305 x 85 mm (7.48 x 12 x 3.35 inch)

Weight 3.0 kg (6.61 lbs)

Stands Floor stand (2191), Iron/Aluminium

Table stand (2192), Iron (blackpainted)
Wall bracket (2193), Aluminium (softpainted)

Control Beo4, Beo5, Beo6, wheel / pointer / volume / keypad

Mains voltage range for power supply Input: 220 ~ 240Vac, 50/60 Hz
(Type 4687) Output: 7Vdc (7V_DC), 30Vdc (switched by ‘PS_ON’)
Mains voltage range for power supply Input: 100 ~ 127Vac, 50/60 Hz
(Type 4688) Output: 7Vdc (7V_DC), 30Vdc (switched by ‘PS_ON’)
Power consumption 19 W (ON-mode)
1.2 W (Stand By-mode, Power Saving OFF)
0.7 W (Stand By-mode, Power Saving ON)
! Stand by only possible in LAN setup (not in WLAN)

Display 10.4” XGA (1024 x 768) TFT display, 16,777,216 colours

Display (from serial no. 23524129) 10.4” XGE (1024 x 768) TFT display, 16,777,216 colours
Backlight intensity 400 cd/m2 typical (without front glass)

Noise Power Supply:

20 dBA @10cm (ON-mode), 13 dBA @10cm (SB-mode)
BeoSound 5 Encore
23 dBA @10cm (ON-mode), 20 dBA @10cm (SB-mode)

CPU MPC512 Freescale, 400 MHz

RAM 256 MB (2x128) DDR2 - 200 MHz
Flash (code storage) 128MB (NOR flash)
Flash (data storage) 8GB µSD (NAND flash)

Audio signial-to-noise ≥ 105 dB weighted

Frequency range 20 - 20,000 Hz

Operating conditions Temperature range: 10 to 40 degrees celsius

Humidity range: RH 30% - 70%

Theft protection Pincode

Menu languages Danish, Dutch, English, French, German, Italian, Spanish, Swedish
6.2 Specification guidelines for service use

Connections

Power input mains adapter (AC)

To see the different types of mains leads see exploded view in the
Retail Ordering System
Live
Neutral

Power input BeoSound 5 Encore (DC)

Pin 1 GND
1 3 Pin 2 30V VCC
Pin 3 PS ON
2 4 Pin 4 7V_SB

USB
USB A (2.0) + 5V DC +/-5 % , 0- 500 mA DC
Pin 1 GND
1 Pin 2 Data +
2 Pin 3 Data -
3 Pin 4 +5V
4

POWER LINK Pin 1 Power up => 2.5V, OFF =< 0.5V

Pin 2 Signal GND
Pin 3 Audio L out 0V - 6.5V RMS
Pin 4 Loudspeaker ON => 2.5V, OFF =< 0.5V
Pin 5 Audio R out 0V - 6.5V RMS
Pin 6 Data: High >3.5V, Low <0.8V
Pin 7 Data GND
Pin 8 Not used

Ethernet
RJ45 socket
Ethernet 10/100 Mbit/s
IEEE 802.3-2008
Carrier Sense is supported

Easy Access
USB
USB A (2.0) + 5V DC +/-5 %, 0- 500 mA DC
Pin 1 GND
1
Pin 2 Data +
2
Pin 3 Data -
3 Pin 4 +5V
4

Audio Line in Minijack stereo

0.2 - 2Vrms ≥ 10KΩ
1 Pin 1 Shield: Shield
2 Pin 2 Right (Inner)
Pin 3 Left (Outer)
3

Headphone Minijack stereo (with detect switch)

Max. 1.4 Vrms
1 Pin 1 Shield: Shield
2 Pin 2 Right (Inner)
Pin 3 Left (Outer)
3
 Specification guidelines for service use 6.3

Sound adjustments Volume 0 -90 Steps (0 = muted, 90 = MAX)

Balance 9< 0 >9
Bass -6 0 +6
Treble -6 0 +6
Loudness ON/OFF

Wireless module IEEE 802.11a/n, 5.2 - 5.8 GHz

Supported formats
N.Radio WMA, MP3, ASX (MS advanced playlist format). Normally locates
WMA streaming, but can also locate MP3 streaming. M3U (Simple
playlist format). Locates MP3 streaming.
N.Music WMA, MP3, WAV, ASF (a so-called container that can contain several
different compression formats. If it contains WMA/MP3/WAV we
support it, otherwise not). AAC (together with MAC as editor PC)

Special feature Power Saving mode

MOTS (More Of The Same)
Input for Easy Acces (USB and line in)

Subject to change without notice

6.4
 Overall block diagram (before serial no. 23524129) 7.1 7.1 Overall block diagram (before serial no. 23524129) 7.1

Overall block diagram (before serial no. 23524129)

Easy Access
Wireless aerial
Mainboard USB1_CTRL Current
LVDS
Limiter
50 Ω coax

External sources
USB1 USB USB
50 Ω coax 50 Ω coax (EMI filters)

3.3 V Wireless Module

(MII Interface) Line In
TSR (jack)
(EMI filters)
Back Light Inverter
LCD panel
(1024 x 768)

30 V~
DC LVDS TSR (jack)
Inverter Dimmer Headphone
30 V~ DDR RAM
USB Line In
Small Engine (EMI filters)
128 MB
Transceiver Buffer
Clock
Circuit DDR RAM
PWM (Dim) PWM CLPD 128 MB
Headphone
Backlight_On
Codec Amp.
I2S
12 V_BL HP Detect
DAC EEPROM ULPI
LVDS MII I2S
I2S SPI
Click Amp. I2S I2C CLK DIU SPI
µP MII Power Link
CAN
SPI
FPGA Digi Pot PL Audio
Power Link
µSD FLASH
128 MB MII
FEP Power Link
PL Data
IR receiver
IR Receiver IR Filter
(Low Noise) (Low Noise) A/D
11 x GPIO MII

3 x GPIO A/D DC/DC DC/DC ETHERNET

Ethernet
Converters 3.3 V_SB LAN PHY
WAN -
Status
LED Music
LED
Standby USB Storage
USB
Switch USB0
Stb. switch
Ambient USB0_CTRL
light ADC Current USB
Light sensor HW 7 V_SB
ADC
Limiter Power
Rev +7V_SB
Volume +12 V 7 V_SB
+30V
Supply
And Vol. & modifier
Modifier Board 7V Standby
ADC 30 V
Temp +12V_BL 30 V 30V
Navigator
Navigator 30V_PS_ON

Nav. keys 30 V_PS_On(6V)

Nav keys 5V Input
GPIO
Panel
7.2 7.2 7.2
 Overall block diagram (from serial no. 23524129) 7.3 7.3 Overall block diagram (from serial no. 23524129) 7.3

Overall block diagram (from serial no. 23524129)

Easy Access
LVDS
Wireless aerial
Mainboard USB1_CTRL Current
Limiter
50 Ω coax

External sources
USB1 USB USB
50 Ω coax 50 Ω coax (EMI filters)

Wireless Module
LCD Panel (1024 x 768)

(MII Interface) Line In

TSR (jack)
Backlight Inverter

(EMI filters)

LVDS TSR (jack)

Headphone
PWM (Dim) PWM
DDR RAM
USB Line In
Small Engine (EMI filters)
128 MB
Backlight_On Transceiver Buffer
Clock
Circuit DDR RAM
CLPD 128 MB
Headphone
12 V_BL Codec Amp.
I2S
3.3 V HP Detect
DAC EEPROM ULPI
LVDS MII I2S
I2S SPI
Click Amp. I2S I2C CLK DIU SPI
µP MII Power Link
CAN
SPI
FPGA Digi Pot PL Audio
Power Link
µSD FLASH
128 MB MII
FEP Power Link
PL Data
IR receiver
IR Receiver IR Filter
(Low Noise) (Low Noise) A/D
11 x GPIO MII

3 x GPIO A/D DC/DC DC/DC ETHERNET

Ethernet
Converters 3.3 V_SB LAN PHY
WAN -
Status
LED Music
LED
Standby USB Storage
USB
Switch USB0
Stb. switch
Ambient USB0_CTRL
light ADC Current USB
Light sensor HW 7 V_SB
ADC
Limiter Power
Rev +7V_SB
Volume +12 V 7 V_SB
+30V
Supply
And Vol. & modifier
Modifier Board 7V Standby
ADC 30 V
Temp +12V_BL 30 V 30V
Navigator
Navigator 30V_PS_ON

Nav. keys 30 V_PS_On(6V)

Nav keys 5V Input
GPIO
Panel
7.4 7.4 7.4
 Wiring diagram (before serial no. 23524129) 7.5 7.5 Wiring diagram (before serial no. 23524129) 7.5

Wiring diagram (before serial no.23524129)

P115 W4 P
> >
> >
11 > >
P1 W1 P120 >
<
IR
> >
51
LCD

>
>
>
P110 W4 >
>
> >
> >
>
P1 W2 P130 > >
< > >
>
> > >
58 > >
< >
Standby >

10

Mainboard P125 W5 CN1

CN2
>
> >
> >

>
>
> 61
>
Backlight Inverter
W3 P111

12
P135 W6 P1
> Navigator
<
<
<
<
>

Wireless module P140 W7 P1

>
< P2 W9 P1
< <
<
> 52
<
<
< 14 Keyboard
<
<
Small Engine < Volume
<
<

P145 W8 P104
<
<
<
<
<
<
<
>
> 15
>
<
Input
<
>< ><
>< ><
>< ><
>
>
>
>
>
>
>
>
7.6 7.6 7.6
 Wiring diagram (from serial no. 23524129) 7.7 7.7 Wiring diagram (from serial no. 23524129) 7.7

Wiring diagram (from serial no. 23524129)

LCD
IR

Standby

Mainboard
W10

Navigator

Wireless Module

Volume

Keyboard

Small Engine

Input
8.1 Available parts 8.1 8.1 Available parts

Available parts 6
BeoSound 5 Encore
5
9014
4

6
7

4
1

9007 12
6
9008
61 3 58 7

3
4 9015
3
9018
3 1
4 3
3
3 1
9009
3
10 4
3

3
11
1 3
9010
2
9016
8
51 3
8
9011
9017
8
1
1
15 8

1
9
Incl. PCB14
9012
2

9001 Power Supply

1 Not for sale

9013 Not for sale

9002 9020

04
Incl. pos. no. 9004, 9005 9021
9003

9004 9022 Not for sale

9005
9006
Incl. PCB52 10
11

10
11

11
11
 Available parts 8.2

Available parts 9001 3451873 Front glass

9002 3160526 Dust cover
BeoSound 5 Encore
9003 2804054 Navigator wheel incl. pos. no. 9004, 9005
9004 2816445 Spring
9005 2390013 Lock f/navigator wheel
9006 2776816 Button unit incl. PCB52
2776843 Button unit incl. PCB52, nature
9007 3114277 Frame
9008 3131112 Holder f/PCB58
9009 3164072 Cover f/menu wheel
3160654 Cover f/menu wheel, nature
9010 3321158 IR lens incl. 2 screws
9011 3901283 Cover f/socket unit
9012 2804084 Volume wheel unit incl. PCB14
2804094 Volume wheel unit incl. PCB14, nature
9013 2804065 Pointer unit
9014 3162914 Cover
3160655 Cover, white
9015 3452126 Rear cover
3452332 Rear cover, white
9016 3901284 Wall bracket
9017 3901287 Decoration ring
3901344 Decoration ring, nature
9018 3153070 Spacer, Wall bracket
3153538 Spacer, Wall bracket, white

10Module 8345208 PCB10, Mainboard, EEprom - before serial no. 23524129

8345408 PCB10, Mainboard, EEprom - from serial no. 23524129

11Module 8005359 PCB11, IR

12Module 8004040 PCB12, Navigator

15Module 8005357 PCB15, Input

51Module 8200204 Module 51, LCD - before serial no. 23524129

8200404 Module 51, LCD - from serial no. 23524129

58Module 8004041 PCB58, Standby

61Module 8004042 PCB61, Backlight Inverter

Screws, washers etc. 1 2019027 Screw 2.2 x 7mm

2 3947269 Gasket
3 2019033 Screw 2.5 x 6mm
4 2052083 Screw 2 x 6mm
5 3300187 Gasket
6 2052079 Screw 2.5 x 8mm
7 2622075 Washer
8 2013150 Screw 2.5 x 8mm
9 2380024 Centre nut

Power Supply 9020 6271009 Cable - 5M

6271145 Cable - 10M
Type 4687 EU - 1468766
9021 6100245 Mains cable EU, 2.5A, 1.8M
Type 4688 US - 1468866 6100328 Mains cable UK, 2.5A, 1.8M
6100125 Mains cable TWN, 2.5A - 125V, 3M
6100151 Mains cable TH, 2.5A 1.8M
6100247 Mains cable JP, 7A, 1.8M
6100248 Mains cable AUS, 2.5A 1.8M
6100306 Mains cable US, 2.5A, 1.8m
6100040 Mains cable China, 2.5A, 1.8M
6100386 Mains cable Korea, 3A 3M
9022 3114318 Wall bracket

04Module 8004477 PCB04, Power supply EU

8004709 PCB04, Power supply US

10 2013137 Screw 3 x 10mm

11 2013018 Screw 3 x 10mm

3393398 Packing for Power supply

8.3 Available parts

Survey of cables W1 6278266 Wire SR04

W2 6278498 Wire SR06
W4 6278237 Cable LVDS
W5 6278238 Wire Main/Inverter
W6 6278497 Wire SR08
W7 6278496 Wire SR14
W8 6143809 Wire 33 pole
W9 6278277 Wire SR02
W10 6278789 Wire SR10

Parts not shown 3376190 Product cover

3010063 Tool f/bearing nut

Packing 3393114 Carton box

3393144 Packing, complete

Available documentation Can be downloaded from the Retail System / BeoWise

 Available parts 8.4

Floor Stand – 2191

9501
1219111 – old version Only for 1219111
1219189 – new version old version
9502

Only for 1219189

9508 new version
9502

9503

Incl. pos. no. 9506

9504

9505

9506

3x 4 x 10 mm
9507 5x 4 x 10 mm

9501 2576216 Distance plate

2576368 Distance plate, white
9502 3130460 Tilt mechanism – only for 1219111 old version
3130560 Tilt mechanism – only for 1219189 new version
9503 3031180 Tube
9504 2752127 Foot plate incl. pos. no. 9506
9505 2042076 Screw 4 x 10mm
9506 3103391 Rubber foot
9507 3390191 Accessory bag
9508 2038008 Screw M3 x 10mm

3393189 Packing, complete

3510188 Guide
8.5 Available parts

Table Stand – 2192

1219266

9510

9511

3x 4 x 10 mm
9512

9510 3151552 Clips f/wire

9511 2042076 Screw 4 x 10mm
9512 3390184 Accessory bag

3393188 Packing, complete

3509923 Guide
 Available parts 8.6

Wall Bracket Extended – 2193

1219366

9520

3x 4 x 10 mm
9521

9520 3152324 Spacer

3153068 Spacer, white
9521 3390184 Accessory bag

3393222 Packing, complete

3509922 Guide
8.7
Bang & Olufsen
DK-7600 Struer
Denmark

13-07