Summer Internship Project Report

On

Project management in service provide company

M2S Corp (Proprietorship Firm)

M2s Corp, New Sabhapur, New Delhi 110094

Submitted By:

Student Name : Pankaj kumar

University Regd. : 2204020023
No
Course : BBA [2022-2025]

(A project report submitted to C.V. Raman Global University,

Bhubaneswar, Odisha for partial fulfillment of the requirements for the
award of Degree of MBA Program)

Under the Guidance of:

External Guide: Internal Guide:

External Guide Name Internal Guide Name
(Designation) (Designation)
Company Name, Location C.V. Raman Global University
 Declaration

I am Pankaj Kumar, a bonafide student of C.V. Raman Global University, Bhubaneswar

pursuing BBA, do hereby declare that the study entitled “ Project management in
service provide company” is my authentic work, I have completed my study nder the
guidance of …………………….. (Internal Guide Name (The Faculty Member), C. V.
Raman Global University, Bhubaneswar and Mr. /Ms ………………… (External Guide
Name) (……………. Designation), (Company Name), (Location).

All the data furnished in this project report are authentic and genuine and this report
neither full nor in part has ever been submitted for award of any other degree to either
this university or any other university.

Pankaj Kumar
BBA (2022-25)
University Regd. No.: 2204020023
C.V. Raman Global University, Bhubaneswar

III
 Internal Guide Certificate

This is to certify that Mr /Ms Pankaj Kumar, a student of BBA of C.V. Raman Global
University, Bhubaneswar has successfully completed his summer Internship Project on
the topic of “Project management in service provide company”. He / She has worked
on the Summer Internship Project from to 22 May 2024 to 20 July 2024.

His/ her performance during the project was extremely satisfactory.

Signature
(Name of the Guide)
Date:

IV
Company Certificates

V
 Acknowledgement
This project report bears the imprint of many people on it. I am very much thankful to
C.V. Raman Global University, Bhubaneswar for the successful completion of my SIP
report.
I would like to thank my project supervisor and guide Prof. , the Faculty Member, C.V.
Raman Global University, Bhubaneswar for his invaluable guidance and assistance in
preparing the project report and also contributing a lot for accomplishment of this Project.
I am highly indebted to Mr/Ms ………………………………. (External Guide Name)
(…………………… Designation) ,……………..…………………… (Company
......................................................Name), …………………… (Location) , my corporate
guide ,who guided me during the internship period and suggested many issues which has
been taken care in my project work.

I am also expressing my indebtedness to my parents and my friends who gave their full-
fledged co- operation for the successful completion of my project.

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 Preface

It is a great opportunity for me to pursue my BBA in C.V. Raman Global University,

Bhubaneswar, Odisha. In the accomplishment of Summer Internship Programme I am
submitting a report on “Project management in service provide company”. Subject to the
limitation of time, efforts and resources every possible attempt has been made to study
the matter deeply. The whole project is measured through the questionnaire, the data
further analyzed and interpreted and the result was obtained. The purpose of this report is
to give a brief idea about what has been done in the summer training. This report
comprises of various things and knowledge I have got during my summer internship at
M2S Corp (Proprietorship Firm), M2s Corp, New Sabhapur, New Delhi 110094.

VII
 Table of contents
Table of contents

Declaration.....................................................................................................................................II
Internal Guide Certificate..............................................................................................................III
Company Certificates....................................................................................................................IV
Acknowledgement..........................................................................................................................V
Preface..........................................................................................................................................VI
Table of contents..........................................................................................................................VII
1 Introduction............................................................................................................................9
1.1 Concepts of Project Management..................................................................................9
1.2 Background of the study................................................................................................9
1.3 Rationale of the study....................................................................................................9
1.4 Scope of the Study........................................................................................................10
2 Company Profile...................................................................................................................11
2.1 About the Company.....................................................................................................11
2.2 Vision............................................................................................................................11
2.3 Mission..........................................................................................................................12
2.4 Organizational structure...............................................................................................12
2.5 Service portfolio...........................................................................................................14
2.6 SWOT analysis..............................................................................................................14
3 Research methodology.........................................................................................................15
3.1 Objective of the study...................................................................................................15
3.2 Data Collection:.............................................................................................................15
3.3 Limitations of the Study................................................................................................16
4 Theoretical Background..........................................................................................................1
4.1 Background.....................................................................................................................1
4.2 Project cycle....................................................................................................................1
4.3 Components of Project design........................................................................................3
5 Data Analysis and interpretation............................................................................................4
5.1 Respondent Background.................................................................................................4
5.2 Organization profile........................................................................................................4
5.3 Factors affect to project management............................................................................5

VIII
 5.4 Regarding the project schedule, I know..........................................................................6
5.5 Types of project..............................................................................................................7
5.6 Training offered by the organization...............................................................................7
5.7 Find the risk in project....................................................................................................8
6 Findings, Suggestions And Conclusions...................................................................................9
6.1 Major Findings................................................................................................................9
6.2 Suggestions and Recommendations...............................................................................9
Bibliography..................................................................................................................................10
Annexures:....................................................................................................................................11

IX
 Chapter I: Introduction

1 Introduction
1.1 Concepts of Project Management
Project Management is the process of planning and executing projects. Project managers
use their techniques and resources in order for their team to achieve their objectives before the
deadline. The five stages of Project Management, or the Project Management Life Cycle, are
initiation, planning, execution, monitoring/controlling, and closing.

1.2 Background of the study

Two important 19th century figures who are considered the founding fathers of project
management are Frederick Winslow Taylor and Henry Gantt. Frederick Taylor left his law
studies at Harvard to pursue a career in the industrial sector. He applied his research skills in
studying the production process of steel mills. He used a stop watch to time steel, mill, and
industrial laborers, to gain knowledge of patterns of behavior and work productivity. Taylor’s
discoveries helped companies create schedules for such things as deliveries of raw materials and
more accurately estimate production times. His book, Principles of Scientific Management, was
the first to introduce core principles of project management, such as benchmarking and process
redesign.

1.3 Rationale of the study

Project management is important because it helps ensure that projects reach the necessary quality by
balancing the budget, time constraints, and scope. It involves planning, organizing, and controlling
resources to achieve specific goals and objectives. As a result, effective project management can help
businesses improve their productivity, efficiency, and profitability. It also helps teams work together
more effectively, reducing the risk of miscommunication, conflicts, and other roadblocks. Ultimately, it is
essential for success in today’s fast-paced, competitive business environment.

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 Staff Members
S.N. Name Designation Nos. Experience
1 Harendra Pal Singh Engineer (Diploma) 1 15 Years
2 Sunny Thakur Engineer (B. Tech) 1 4 Years
3 Aditya Engineer (Diploma) 1 10 Years
4 Dharmender Engineer (Diploma) 1 8 Years
5 Jagdish Rai Foreman 1 15 Years
6 Umakant Vishwakarma Foreman 1 15 Years
7 Raju Vishwakarma Foreman 1 17 Years
8 Manoj Storekeeper 1 2 Years
9 Kapil Mistri Fitter ( Heavy Equipment) 1
10 Electricians 3
11 Assist. Electricians 2
12 Helpers 12

OPERATION AND MAINTENANCE STAFF FOR PLANT

1 Rahul Kohli Operation Manager 1 10 Years

2 Rohit Kumar Operation Manager 1 3 Years
3 Guudu Chauhan Plant - Mechanical 1 12 Years
4 Sridhar Suman Compliance 1 7 Years
5 Vikas Kumar Admin Inchare 1 5 Years
6 Brijesh Computer Operator 1 1 Years
Field Officers 1

1.4 Scope of the Study

To creating a framework for team members and setting expectations for stakeholders and
to define the boundaries and objectives of a project. we will explore the concept of project
scope in more detail, providing a comprehensive overview of what it is and what it
involves. the common understanding among stakeholders about what goes into a project
and the factors that define its success.

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 Chapter-II: Company Profile

2 Company Profile
2.1 About the Company
The Electro-mechanical division extends its expertise in mechanical, electrical,
plumbing, and firefighting, HVAC, BMS and related ancillary building services.
With a dedicated design and execution team, we accomplish turnkey solutions related
to all MEP requirements and even provide specialized plumbing and electrical
consultancy. From design and mobilization of resources, to ensuring that execution
adheres to all codes, our MEP division carefully navigates each step of the process to
deliver high- class work within the time frame result have become a leader in providing
MEP services to the high Level of satisfaction.

i. Year of Establishment
ii. About Founder.
About Important Co-Founder (If any)
iii. Location (s) / Branches
M2s Corp ,Registered Office: House No: 67, Kh.No.- 60, Gali No. - 2, New Sabhapur, New
Delhi 110094

2.2 Vision
 M2S Corp is one of the leading MEP contractors in the north, east & west India.
 As an MEP services company, places great emphasis on its relationship with clients, private
or commercial, and prides itself on the ability to respond to your contracting requirements
in an efficient and cost effective way.

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2.3 Mission
Mission Statement M2S Corp delivers installation and support to meet all your Service’s needs.
We service the commercial, industrial and public sector industries. M2S Corp is committed to
implementing the latest technologies and industry practices to success in today’s marketplace.
We provide clients with experience, quality, dedication, and professionalism and as a result have
become a leader in providing MEP services to the high Level of satisfaction.

2.4 Organizational structure

M2S Corp provides premier MEP contracting and maintenance for public sectors and
private customers in commercial, domestic and industrial markets. Our services include
project management, design, supply, installation, testing plus commissioning and
maintenance. As an MEP services company we places great emphasis on its relationship with
clients, private or commercial, and pride ourselves on the ability to respond to your
contracting requirements in an efficient and cost effective way.
Health, Safety & Environmental management is of paramount importance and the
acceptance of responsibilities is taken very seriously. All levels of staff and operatives are
trained to high standards in respect of protection and environmental control of both operatives
and the General Public. All technical staff and operatives have been trained in Health &
Safety and carry CSCS cards. Competence of all employees and engaged labour is checked
prior to commencement and records of achievement held at Head Office.

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 Mahesh PR
ORGANISATION CHART
Amit Kumar- Arun Kumar
Harendra Singh, Mohammad
Manager Ojha, HVAC &
Manager Nasim, Sales &
Mechanical- (+91-9910222815)
Mech -
Projects Marketing -
8650034045 8920126125
9716002518 9354957157

Ashish Shukla, Sridhar Suman,

Coodinator Admin &HR -
MEP - 7053663745
9310989670

Sandip Kumar
Verma -
Account &
Purchase-
9891288427

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2.5 Service portfolio
M2S Corp provides premier MEP contracting and maintenance for public sectors and
private customers in commercial, domestic and industrial markets. Our services include
project management, design, supply, installation, testing plus commissioning and
maintenance. As an MEP services company we places great emphasis on its relationship
with clients, private or commercial, and pride ourselves on the ability to respond to your
contracting requirements in an efficient and cost effective way. M2s Corp provides
operation & facilities management for retail, residential and manufacturing unit. We
provide our client with consistent personal communication and emergency services 24
hours a day, 7 days a week.

2.6 SWOT analysis

Strength :- Health, Safety & Environmental management is of paramount importance

and the acceptance of responsibilities is taken very seriously.

15
 Chapter III: Reasearch Methodology

3 Research methodology

3.1 Objective of the study

 To examine how to manage the project and its development.

 To formulate the project which is profit for the company.
 To explore a theoretical aspect of project management tool.
 To high light some implication of the study.
3.2 Data Collection:

Both the primary as well as the secondary form of information was

used to prepare the report. The details of these sources are highlighted
below:

1. Primary Source
I have collected primary information by interviewing employees, managers, observing
various organizational procedures, structures. Primary data were mostly derived from the
discussion with the employees of the organization.

2. Secondary Source
I have elaborated different types of secondary data in my research. Sources like internet
data are mostly considered as secondary source.

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3.3 Limitations of the Study

In course of my internship I have faced many problems that may be termed as the
limitations of the study. These were:

 Could not spend sufficient time required to make an in-depth study on such an
important subject because of time constraint.

 To get the actual information have been very difficult

 Sufficient records, publications were not available and some questions were
avoided or not exactly answered by the respondents may be because of lack of
clear idea.

 Although IT experts have tried their best to help me, their nature of job
is such that gives them little time to discuss.
 .

17
 Chapter IV: Theoretical Background

4 Theoretical Background
4.1 Background
Theoretical background plays a crucial role in any project as it provides the
foundation for understanding the concepts and principles that govern the project. In
this particular project, the theoretical background centers around the field or subject
area in which the project is based.
For example, if the project is about developing a new computer programming
language, the theoretical background would involve theories and principles from the
field of computer science.
This would include the study of programming languages, algorithms, data structures,
and software engineering concepts. When explaining the theoretical background to
learners, it is important to start with the basics and build upon that foundation. It is
necessary to explain the fundamental theories and concepts that underpin the project,
and how they relate to the larger field of the study.
4.2 Project cycle
A project cycle is a sequence of continuous events which a project follows. The events,
stages or phases can be divided into several equally valid ways depending on the
executing agency or parties involved. For instance in 1970s the World Bank identified
five stages in which a project undergoes namely project identification, project
formulation, project appraisal, implementation and project evaluation.
This model has given rise to many variations of stages in project cycle for
instance Ogula (2002) proposes five stages as reflected in fig.1 below:

1
Fig. 1: Project life cycle

Problem identification

Feedback Monitoring & Evaluation Project design

Project
implementation

Source: Ogula (2002) Monitoring and Evaluation of Educational Projects and

Programmes. Nairobi. New Kemit Publishers

From the above demonstration of stages in project cycle it is clear that monitoring and
evaluation forms a very key component. For instance in figure 1 above it is implied that
at all the stages of project cycle monitoring and evaluation is required. For instance:
1). At the problem identification or project conceptualization stage one needs to
undertake project needs analysis in which data is collected and evaluated to identify the
needs of the communities; possible project ideas to satisfy needs identified are also
evaluated and closely analyzed (filtered) to finally arrive at the indented projects.

2
2). Formulation of the project also involves evaluation to some extent. Project objectives
formulation is a participatory activity that requires careful evaluation by all project
stakeholders. Cost and benefit analysis of each and every activity is done to give the final
activity that will be included in the project. The purpose is to arrive at the activities that
have the highest impact in terms of fulfilling the project objectives.
3). Implementation stage involves rolling out the project activities. This calls for
monitoring to ensure that the activities are implemented as planned.
4). At the end of the project cycle, the terminal evaluation is done to determine the
impact of the whole project to the project beneficiaries.

Take Note
We can therefore conclude that Monitoring and Evaluation is a very
important component of project design and project life cycle

4.3 Components of Project design

At this point, we need to examine the components of a project design and see how
they all hinge on monitoring and evaluation. It is important to note that a well
designed project should have a written document which is logical and complete. Lets
us look at some of the components of a project design. The project document has the
following;
 Statement of project: Describe the areas that emerged during the need assessment
and that the project seeks to address.
 Project strategy: Explain clearly the beneficiaries of your project. Show the
beneficial changes to be brought by the project. Indicate the partners/ stakeholders
involved and show how the project will deliver its benefits to the intended group.
 Goals/ purpose/vision: This is the ultimate objective of the project. It is the long
term objective e.g. to ensure that every youth at Kwa kavoo village is self employed
by 2015.
 Objectives/mission: State the immediate achievement at the end of the project e.g at
the end of the project 400 youth from Kwa kavoo village will have been trained on
how to run their own small businesses.
 Outputs: Describe the products that would result from the project activities
 Activities: Show all the activities which will be undertaken to produce the desired
output e.g workshops, developing training manual/ modules.
 Inputs: Give a full range of the resources needed (human, financial, technical etc) to
carry out the activities in terms of costs.
 Indicators: State the end result /changes achieved at the end of a project. Indicators
are shown by the objectives and outputs of a project.

3
 Chapter V: Data Analysis and interpretation

5 Data Analysis and interpretation

The surveys are answered by 30 respondents from higher education institutes. The
survey had been analyzed using basic statistics such as frequency and distribution.

5.1 Respondent Background

We first identified the background of our respondents. Generally, as shown in Fig. 1,
our respondents are experienced workers with 93.3% (28 persons) of the total worked at
their current organization for 10 years and above. While the rest 6.7% or 2 persons are
between 3 to 10 years.

Their experience in for managing project development is the crucial part of the whole
survey. Since overall experience does help in our analysis, we collected not only their
current position but also past position in current organization.
5.2 Organization profile

Next, we looked at the organization profile. In this case, we were interested in the size of the
organization’s department (Figure 2), developer team (Figure 3) and average project duration
(Figure 4).

Number of people in software development

4
5.3 Factors affect to project management
The Project Management section, the respondents were given a list of factors, which they
were asked to rank using a 5-point Likert scale concerning the frequency of occurrence
(Figure 3).
They were also asked to choose which two out of six communication issues that causes
the most dissatisfaction for them .
The result of figure 3 shows that the factors that affect the flow of the project or cause
delays the most according to the respondents are the commitment plan, space and
communication issues. The two factors with which workers are most dissatisfied are
Factor 1 – Not getting enough information People, Culture and Change 8 their employers
and Factor 6 –poor communication with other stakeholders. The results shown in Figure
3c reveal that more than 50% of the respondents never or rarely participate in planning
meetings figure 4.
Figure 3: The factors that affect the flow of the project

f
igure 4: Poor communication with stakeholders

5
 Figure 5: Questions related to worker involvement

The respondents were also asked about their knowledge of the project schedule and
their own work tasks in the coming week and month. The answers are shown in
Figure 6.
5.4 Regarding the project schedule, I know...
There is a significant difference in the respondents’ knowledge about their imminent
tasks compared to their tasks or the project plan in one month. While 46% agree or
strongly agree to knowing about their tasks in the upcoming week, only 23% know what
they will be doing in one month.

Figure 6: shows the schedule of product

Figure 6 includes the results of questions related to the workers’ perception of their time
use. Almost half of the respondents (44%) feel they could use their time more efficiently
(Figure 6), and 57% feel that they waste 1 or 2 hours of their workday on unnecessary tasks
(Figure 6).

6
5.5 Types of project
Given the predominance of medium-sized, moderate risk projects, it is advisable to
continue developing strategies and tools suited for these project types.
Figure 7: Shows the types of project

However, it may also be valuable to explore opportunities for engaging in a broader

range of project types, including smaller and lower-risk projects, to diversify experience
and manage risk more effectively.
5.6 Training offered by the organization
The data shows that the most common types of project management training offered by
the organization are online self-paced courses and the option of paper-based self-studies.
Each of these training methods is represented twice.
Figure 8 shows the training offered by the organization

However, a significant portion of the responses indicate that no project management

training is offered, with two occurrences reporting this.

7
5.7 Find the risk in project
The data indicates that historical documents from past projects are the most frequently
used resource for identifying risks, suggesting a reliance on documented experiences and
lessons learned. Other methods, such as utilizing the project manager’s knowledge and
conducting team and project meetings, are also used but less frequently.
Figure 9: Shows the find the risk

The presence of a response indicating that risk management is not applicable suggests
that some projects or respondents may not engage in formal risk management processes.

8
 Chapter 6: Findings, Suggestions And Conclusions

6 Findings, Suggestions And Conclusions

6.1 Major Findings
The data reveals several key insights into project management practices and employee
satisfaction:
 Training and Tools: The use of Excel and reliance on historical documents for
risk management suggests that while foundational tools are in place, there may be
room for improvement with more advanced project management software and risk
management techniques.
 Communication Issues: There are notable concerns regarding communication
within teams and between employees and management. Improving
communication channels and ensuring clear information flow could address many
dissatisfaction points.
 Project Types and Success Metrics: The focus on medium size, moderate risk
projects and measuring success by achieving target benefits or producing high-
quality deliverables indicates a structured approach but highlights the need for
more comprehensive planning and risk management.
 Employee Involvement and Satisfaction: While there are varying responses
about employee involvement and satisfaction, a common theme is the need for
improved recognition and flexible working arrangements to enhance job
satisfaction and project outcomes.

6.2 Suggestions and Recommendations

To enhance project quality and employee satisfaction, organizations should consider:

 Upgrading project management tools and methods.
 Improving communication and feedback mechanisms.
 Offering diverse training opportunities and recognizing employee contributions.
 Implementing flexible work arrangements and providing clear career development
paths.

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 Bibliography
List of journals:-
 Perception Of Project Management Among Construction Workers: A Survey In
Denmark Stephanie T. Salling1, Cristina T. Pérez2, and Søren Wandahl3
 Survey Questions for A Study of the Project Management Behavior in the IT
Sector.

Websites:
 https://www.google.com/search?
q=wikipedia&ojwLSAQk0Mzc0ajBqMTWoAgiwAgE&sourceid=chrome&ie=UTF-
8www.google.com
 https://scholar.google.com/
 www.indusind.com

Test Books:
 Project Management By Adrienne Watt
 Heagney, Joseph. Fundamentals of project management

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Annexures:

11
These tables provide a detailed breakdown of the data, highlighting the key areas of focus
for improving project management and employee satisfaction.

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