Santosh Kumar Sharma
Manager Project Program Management Scrum Master
Email -
[email protected]Mobile - 9999228455
Profile Summary
• Certified Agile Project/Program Manage & Scrum Master with 13+ years of rich IT experience
having Certifications like CSM®, PRINCE2® Agile, OCJA & ISTQB®
• Contributed to Agile Project/Program Management, Scrum Master, Change Management,
and QA Management
• Extensive experience in Banking & Finance Services, Investment Banking, Healthcare,
Insurance, Energy and e-Commerce Business Domains
• Agile and Digital Transformation and end to end digital solutions for Web Portals (Web
Services & Web API), Mobile Apps (Native, Hybrid & Web), Desktop based software
application and AI Virtual Assistant or AI powered cognitive assistant Software Products
Key Skills
Primary Skills-
• Agile Project/Program Management & Scrum Master
Other Skills-
• Expertise in Project Program Management Tools like Jira, Confluence, MS Project
• Agile Implementations expert in Scrum, KANBAN Agile Frameworks
• Working experience in and XP Agile Framework and good knowledge of Scaled Agile
Framework (SAFe)
• Technologies Projects worked in Java, Oracle, RPA/Business Processes Tools like Blue
Prism, Appian and Generative Conversational AI Platform for Enterprise
Work Experience
HCLTech (May 2023 to Present)
Role- Agile Project Program Manager
Title- Program Manager
Responsibilities-
• End to end project delivery and management through Agile & Scrum/Kanban
• Guiding and Coaching the Scrum Teams and organization on how to use Agile/Scrum
practices and values
• Managing the projects from execution to closure – Setting up the process and communication
plan to ensure the smooth execution of the project by making sure the right information is
shared with the right stakeholder at the right time without impacting the project margin and
scope.
• Risk & Issue Management – Managing the risk and issues throughout the project phases with
the right contingency plan and appropriate diligence in handling the issues with corrective
measures taken well in time.
• Change Management – Tracking any change in the closed scope (while waterfall or agile)
and turning it into scope thereby planning for execution.
• Managing the stakeholders – internal and external. Reporting on the project progress, risk
and issues, financials at regular interval with right stakeholders.
• Financial management – Making sure the project margins don’t go below the sold margin at
any point of time from inception to closure.
• Planning and managing the projects – Creating the project plan (high, medium and low level)
and tracking on it to ensure deliverables on time by taking corrective measures. Handing any
deviation in the plan considering the overall impact on the project.
• Estimation and Request for proposal – Driving the estimation with the technical team and
planning the project as per the project methodology (Agile or waterfall) and revenue model
(FTFP, LTS/Retainer and T&M)
Santosh Kumar Sharma
Manager Project Program Management Scrum Master
Email - [email protected]
Mobile - 9999228455
• Reporting – Creation reports to have the visibility on project progress, financials, risk and
issues and people management.
• People Management – Managing the team morale, grievances and expectations.
Iris Software (June 2022 to May 2023)
Role- Agile Project Program Manager
Title- Associate Manager
Responsibilities-
• Working with Product Owner for creating, prioritizing & refining Product Backlog
• Guiding and Coaching the Scrum Teams and organization on how to use Agile/Scrum
practices and values
• Removing impediments and improving productivity of the scrum team
• Facilitating scrum ceremonies like daily scrum, sprint planning, reviews and retrospectives
• Assisting with internal and external communication, improving transparency, and radiating
information.
• Working with other Scrum Masters within the organization to ensure consistency of process
and continuous process improvement across all teams
• Mediating the general conflict of goals between development team (high technical quality)
and product owner (more features)
• Track and communicate the overall progress of the release to the stakeholders (using Burn-
downs, Burn-ups, Cumulative Flow, etc.)
• Identify and control project risks by means of prevention, mitigation and contingencies.
MocaPay, Mar 2021 to Jun 2022
Title- Project Manager
Key Responsibilities-
• Working with Product Owner for creating, prioritizing & refining Product Backlog
• Guiding and Coaching the Scrum Teams and organization on how to use Agile/Scrum
practices and values
• Removing impediments and improving productivity of the scrum team
• Facilitating scrum ceremonies like daily scrum, sprint planning, reviews and retrospectives
• Assisting with internal and external communication, improving transparency, and radiating
information.
• Working with other Scrum Masters within the organization to ensure consistency of process
and continuous process improvement across all teams
• Mediating the general conflict of goals between development team (high technical quality)
and product owner (more features)
• Adherence to Scrum process and enforce the rules of Scrum for effective development and
timely delivery.
• Track and communicate the overall progress of the release to the stakeholders (using Burn-
downs, Burn-ups, Cumulative Flow, etc.)
• Identify and control project risks by means of prevention, mitigation and contingencies.
Fidelity International, May 2019 to Feb 2021
Title- Project Lead Scrum Master
Key Responsibilities-
• Working with Product Owner for creating, prioritizing & refining Product Backlog
• Guiding and Coaching the Scrum Teams and organization on how to use Agile/Scrum
practices and values
• Removing impediments and improving productivity of the scrum team
• Facilitating scrum ceremonies like daily scrum, sprint planning, reviews and retrospectives
Santosh Kumar Sharma
Manager Project Program Management Scrum Master
Email -
[email protected]Mobile - 9999228455
• Assisting with internal and external communication, improving transparency, and radiating
information.
• Mediating the general conflict of goals between development team (high technical quality)
and product owner (more features)
• Adherence to Scrum process and enforce the rules of Scrum for effective development and
timely delivery.
• Track and communicate the overall progress of the release to the stakeholders (using Burn-
downs, Burn-ups, Cumulative Flow, etc.)
• Identify and control project risks by means of prevention, mitigation and contingencies.
7N Consulting, Dec 2018 to May 2019
Title- Scrum Master
Key Responsibilities-
• Working with Product Owner for creating, prioritizing & refining Product Backlog
• Guiding and Coaching the Scrum Teams and organization on how to use Agile/Scrum
practices and values
• Removing impediments and improving productivity of the scrum team
• Facilitating scrum ceremonies like daily scrum, sprint planning, reviews and retrospectives
• Assisting with internal and external communication, improving transparency, and radiating
information.
• Working with other Scrum Masters within the organization to ensure consistency of process
and continuous process improvement across all teams
• Mediating the general conflict of goals between development team (high technical quality)
and product owner (more features)
• Track and communicate the overall progress of the release to the stakeholders (using Burn-
downs, Burn-ups, Cumulative Flow, etc.)
• Identify and control project risks by means of prevention, mitigation and contingencies.
Publicis Sapient, May 2013 to Dec 2018
Title- Senior Associate Project Lead
Responsibilities-
• Responsible for estimation based on time, budget and scope for Project, Module, Features,
Iterations
• Responsible to execute, monitor, control and close projects within triple constraints of
delivering on time, budget and scope
• Monitors costs, timescales and resources used, and takes action where these deviate from
agreed tolerances.
• Manage project margin and forecasting keeping erosion within permissible limits by creating
and reviewing financial metrics
• Understand Projects complete requirements, identifies, assesses and manages associated
risks, assumptions, dependencies
• Define the team structure, roles and responsibilities of the team
• Ensures that on completion, projects are formally closed and closure reports created after
retrospective and all processes
AON Hewitt, Feb 2011 to Feb 2013
Title- Application Engineer
Responsibilities:
• Communicating and coordination with Clients and Stakeholders regarding Requirement
gathering
• Analyzing Requirement, tracing and Prioritizing and agreeing on requirements
• Requirement Traceability
Santosh Kumar Sharma
Manager Project Program Management Scrum Master
Email -
[email protected]Mobile - 9999228455
• Feasibility Analysis
• Analyzing Design against actual Requirements
• Implementation and testing quality control
• Requirement Change Management
• Managing Small Customer Engagements
D’ZoneSystem, Dec 2006 to Jun 2008
Title- Software Engineer
Responsibilities:
• PHP Development & Trainings
Education
Institute of Management Education, Ghaziabad, Uttar Pradesh
Full-Time MBA/PGDM (Information Technology & Marketing Management), 2010 with 70% marks.
Rajiv Gandhi Technical University, Bhopal, Madhya Pradesh
Full-Time B.Tech./B.E. (Electronics &Communication Engineering), 2006 with 72% marks.
Skills/Tools
• Jira, Confluence & MS Project
• Microsoft Teams & Zoom
• GitHub & Jenkins
• Microsoft Azure DevOps
• Oracle DevOps, Oracle HCM
Behavioral Traits
• Understanding the big picture and prioritizing work based on high-level goals.
• Emotional intelligence and active listening.
• Excellent communication within and across hierarchies.
• The ability to identify and analyze potential risks.
• The ability to focus on essential components of the project and let go of unnecessary or
distracting work.
• The ability to thrive — and remain calm — under pressure.
• Transparency throughout the development process.
• Listening capability to create positive outcomes.
• Collaboration.
• Efficient communication and Customer satisfaction.
• Fast delivery times and Sequential approach.
Passport details
Passport no N-8896191
Valid till 27/03/2026
Contact details
Address: Sector 23, Gurgaon
Mobile No: 09999228455
Email Id: [email protected]
