Gabriel Arocha
Oakland, CA 94606
[Link]@[Link]
+1 925 532 8955
Skilled professional with a diverse background in operations management, technical support, and
customer service. Seeking a position that benefits from a hands-on approach to property management,
with a focus on improving operational practices, enhancing tenant relations, and maintaining high
standards of service and security. Willing to relocate across the Bay Area, Texas, or Florida.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Residential Sales Territory Manager
ADT-Concord, CA
January 2021 to December 2021
• Promoted and sold innovative home automation and smart security products.
• Built relationships and provided exceptional customer experiences.
• Demonstrated product value and recommended suitable solutions.
• Contributed to sales growth and customer base expansion.
• Self-motivated with strong communication and problem-solving skills.
• Customer-focused approach, driven by a passion for helping others.
• Worked independently and collaboratively to ensure sales success.
Operations Manager
Staples-San Ramon, CA
September 2020 to December 2020
• Implement store merchandising standards for all products effectively.
• Organize off-floor support areas for optimal space utilization, encompassing product and fixture
storage.
• Drive associate development and lead a team dedicated to operational perfection.
• Address customer inquiries and issues promptly on the sales floor.
• Maintain a fine equilibrium between operational demands and delivering top-notch customer service.
• Proactively oversee store supply needs essential for daily operations.
• Remain adaptable to fulfill additional assigned tasks, such as merchandising, operations, and
maintaining store cleanliness.
Surgical Laser Technician
Agiliti-Oakland, CA
March 2020 to August 2020
• Perform pre-procedure equipment testing, cleaning, and sterilization in the operating room.
• Attend procedures in the operating room, adapting involvement to meet physician demands.
• Conduct post-procedure cleaning, disinfection, and sterilization of all surgical equipment.
• Ensure optimal functionality of vehicles and equipment by promptly communicating defects and
maintenance needs to key stakeholders.
• Transport equipment efficiently to facilitate timely preparation for essential procedures.
Dispatch/Executive Protection/Security Guard
G4S/Allied Universal Security-San Francisco, CA
2016 to October 2018
• Intermittently from 2016 to 2024 (work gaps are self employment related)
• Ensure client safety and security by employing site-specific protocols and emergency procedures.
• Demonstrate composure in managing incidents and critical situations, leveraging strong problem-
solving abilities.
• Conduct proactive patrols in various work environments, adapting to client site requirements.
• Utilize command center tools for effective monitoring of property.
• Exercise control over access by screening visitors and vendors at protected sites.
• Coordinate and execute security plans, including swift responses to medical emergencies.
• Provide physical protection and logistical support at client residences and during travel.
• Arrange secure transportation as needed and conduct comprehensive location preparations.
• Document suspicious activities meticulously and maintain a high state of readiness to address potential
threats.
Lab Tech/Transporter/Event Staff
Goldrop Co.-Mount Shasta, CA
2016 to 2016
• Played a key role in optimizing Goldrop Co.'s manufacturing procedures, contributing to winning the
top cartridge at the San Bernardino Cannabis Cup and securing multiple industry accolades.
• Spearheaded the individual transportation of inventory valued at over $250k from Northern California
to Southern California for the San Bernardino Cannabis Cup, showcasing strong organizational skills and
reliability.
• Demonstrated precision and efficiency by filling thousands of vape cartridges in the lab, ensuring
product quality met company standards.
• Provided versatile support by assisting with a wide range of tasks, including preparing breakfast for
the team, emphasizing a proactive and hands-on approach to teamwork.
Retail Associate/Customer Service
RadioShack-Miami Beach, FL
September 2013 to October 2014
• Offer friendly and professional customer greetings and assist with product selection, providing informed
recommendations to meet customer needs.
• Maintained a tidy and well-organized store environment.
• Aid customers through the checkout process, ensuring accurate pricing and proper stocking while
monitoring inventory levels, processing returns, and promptly responding to inquiries.
• Engaged in promotional activities, updated industry trends, and prioritized customer service and safety.
• Managed sales of tech products like computers and phones, and assisted customers with phone bill
payments across various carriers.
• Performed housekeeping, stocked inventory, updated prices, fronted products, and handled a high
volume of calls efficiently.
Sushi Assistant
Benihana-North Bay Village, FL
2013 to 2014
• Prepared daily batches of fried rice, ensuring consistent quality and quantity to meet restaurant
demands.
• Expertly chopped a variety of vegetables for side dishes and teppanyaki meals, enhancing presentation
and taste.
• Operated the deep fryer, efficiently producing tempura dishes, soft shell crab, shrimp, vegetables, and
desserts for both dine-in and take-out orders.
• Managed the wok station, responsible for the preparation and sautéing of all fried rice varieties for the
lower floor and take-out orders, ensuring timely delivery and quality.
• Served and plated fried rice bowls, maintaining high standards of food presentation.
• Assisted chefs across multiple kitchen areas by fetching ingredients and supplies, optimizing workflow
and efficiency.
• Acted as a de facto manager in the absence of the official manager, overseeing operations and staff,
particularly during peak hours.
• Addressed and navigated workplace challenges, including managerial misconduct, demonstrating
resilience and initiative.
• Transitioned to new opportunities seeking a more supportive and equitable work environment,
advocating for fair tip distribution among staff.
Kennel Attendant
Lexington-Bedford Veterinary Hospital-Lexington, MA
2006 to 2008
• Managed blood and urine sampling, medication distribution, and document verification - Safely assisted
with pet care during procedures and sample acquisitions
• Oversaw the cat and dog kennel for absentee pet owners
• Dispensed medications and provided tailored diets
• Trained in securely handling pets during challenging procedures
• Conducted bathing, housekeeping duties, and organized team meals
• Ensured the well-being of animals through walks and feeding
• Facilitated payment collection for services
Education
Bachelor's degree in Biology & Wildlife Fisheries
Unity College - Unity, ME
June 2020 to Present
Bachelor's degree in Business Administration
Laney College - Oakland, CA
2009 to 2010
GED - High School Diploma
Lowell, MA
April 2009 to April 2009
Skills
• MICROSOFT OFFICE (10+ years)
• PROBLEM SOLVING (10+ years)
• Technical Support (10+ years)
• Windows (10+ years)
• Operating Systems
• iOS (10+ years)
• Android (10+ years)
• Salesforce (1 year)
• CRM Software (3 years)
• Customer service (10+ years)
• Security (5 years)
• Operations Management (2 years)
• Tractik (1 year)
• exacqVision (3 years)
• CCTV (5 years)
• Kennel experience (2 years)
• Restaurant experience
• Leadership
• Management
• Audio and Video Processing (10+ years)
• Remote access software (5 years)
Languages
• English - Fluent
• Spanish - Intermediate
Certifications and Licenses
Various Certificates
Present
Building a Strong Work Ethic, Serving the Security Customer, Life Safety Issues, Conflict Management,
Customer Service Focus - How to Deliver a Positive No, Fire Science - Prevention - Extinguisher Use,
Earthquake Basics, Writing Skills, Building Client Relationships, Medical Emergency Awareness, Basic
Workplace Security Awareness, Active Shooter - What You Can Do, Listening Under Pressure, Attention
Management, Teamwork and Team Building, Thriving in a Multicultural Environment, Blood borne
Pathogens Protection: Safety Matters, Hazard Communication Policy and Personal Protection Equipment
Driver's License
Class C.
CPR / First Aid Certification
American Red Cross
Guard Card
Food Handler Certification
Assessments
Teamwork: Interpersonal skills — Proficient
August 2020
Responding to challenging team situations at work
Full results: Proficient
Social media — Proficient
February 2024
Knowledge of social media techniques and analytics interpretation
Full results: Proficient
Technical support — Proficient
July 2022
Performing software, hardware, and network operations
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
October 2020
Knowledge of various Microsoft Excel features, functions, and formulas
Full results: Proficient
Attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient
October 2020
Motivating others to achieve objectives and identifying improvements or corrective actions
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
Shifted from security roles at Union Bank/Western Dental to McKesson Corp/IBM, Credit Karma HQ,
Golden State Warriors (Front Desk/Patrols), Trinity Property Management, Richard Rosenberg (EP/
Driving - BofA retired CEO), Snapchat HQ (Front Desk/check-in), Dropbox HQ (alarms, badge access
control, CCTV, events), and Ripple XRP HQ (Front Desk/Patrols).
