Chapter – Consumer Protection

Q1. Harish purchased a medicine from ‘Hari

Govind Medical Stores’ for his son who had high
fever. Even after giving the medicine his son’s
condition did not improve and he had to be
hospitalized. Doctor informed Harish that the
medicine given to his son was spurious. Harish
complained about this to ‘Hari Govind Medical
Stores’. As a result, ‘Hari Govind Medical stores’
decided to file a complaint against the
manufacturer in the consumer court. Can ‘Hari
Govind Medical Stores’ do this? Give reason.(1
mark)

Q2. Your mother purchased a colour television for

Rs. 70,000 without cash-memo from an
authorized dealer of the manufacturer with a
guarantee that the television will be replaced with
a new one if any of its parts becomes defective
within three months from the date of purchase.
Within 10 days a part of the television was burnt
and on complaining the seller refused to replace
the television. Name the redressal agency under
the Consumer Protection Act where your mother
can file the complaint. (1 mark)

Q3. Himesh after completing his graduation

started working with a multinational company in
Delhi. But due to ill health of his parents he had to
go back to his village. There he noticed that the
villagers were literate but ignorant about their
rights. Many vegetable vendors were using stones
as weights to sell their vegetables. Some
shopkeepers were selling food items without
having ‘FPO mark’. Villagers did not find anything
wrong with these practices. So to create
awareness among villagers Himesh decided to
publish a weekly Journal ‘Jan Jagriti’. State the
‘Right’ which Himesh has exercised by doing so.
(1 mark)

Q4. Bajaj Auto Ltd. purchased a machinery for

Rs. 5 crore from Priya Ltd. and found it defective.
Despite many complaints the defect was not
rectified. Suggest Bajaj Auto Ltd. the appropriate
forum to file their complaint in the three-tier
machinery under the Consumer Protection Act.

Q5. Rahu Bali purchased a flat for Rs. 50 lacs and

found it different from what was agreed. He wants
his money back. Suggest him the appropriate
authority to file his complaint in the three-tier
machinery under the Consumer Protection act,
1986. (1 mark)
Q6. Anurag bought an electric iron form a reputed
showroom of a manufacturing company but it
caused electric shock to his wife while she was
using it. Anurag claimed a compensation of Rs.
15 lakhs. Where can he file his claim? (1 mark)

Q7. Rajiv purchased a diesel car for Rs. 7 lakhs

from an automobile company and found its engine
being defective. Despite many complaints the
defect was not rectified. Name the highest
authority to file his complaint in the three-tier
machinery under the Consumer Protection Act. (1
mark)

Q8. Mukul purchased a house for Rs. 30 lakhs

from a housing company and found it being
defective. Despite many complaints, the defect
was not rectified. He filed a complaint in state
commission but was not satisfied with its order.
Where can he appeal and within how many days?
(1 mark)

Q9. Shubhangi purchased a car for Rs. 1.1 crore

and found its engine defective. Despite many
complaints, the defect was not rectified. She filed
a complaint in National Commission but was not
satisfied with its order. Suggest her the
appropriate authority where she can appeal. (1
mark)
Q10. Rita wants to buy a packet of juice. As an
aware customer, how can she be sure about the
quality of juice she plans to buy? (1 mark)
Q11. Anjana wants to buy a gold ring. As an
aware consumer, how can she be sure about the
quality of gold ring she is going to buy? (1 mark)

Q12. Pragya bought an iron of a reputed brand for

Rs. 1500 but it caused an electric shock while it
was being used. Pragya wants to exercise her
‘Right’. Identify the ‘Right under which she can be
protected. (1 mark)

Q13. Siddharth went to a shopkeeper to buy

soap. The shopkeeper forced him to buy a
particular brand of soap out of various available
brands, irrespective of the willingness of
Siddharth. Which right of Siddharth, as a
consumer, has been exploited? (1 mark)

Q14. Ahmed wants to buy an iron. As an aware

customer, how can he be sure about the quality of
iron? (1 mark)

Q15. Tanya purchased some household goods

from a ‘General store’. After reaching home she
found a face cream which she had not billed for.
After checking the date of expiry and other details,
she started using it. Her face burnt due to the use
of the cream. Where should Tanya file a
complaint? Justify. Under Consumer Protection
Act, 1986 who can file a complaint? (3 mark)

Q16. Akhil, a consumer purchased medicines

without noticing the date of expiry. He also did not
obtain the cash memo. Do you think he will be
able to protect himself by the loss caused due to
expired medicine? Give reasons to support your
answer. (3 mark)

Q17. Deepak purchased a book from a book-

seller and got the cash memo of Rs. 400 which he
paid for the book. Later, he found that the actual
price of the books is Rs. 380 but the book-seller
has put a sticker of Rs. 400 on the original price.
Can Deepak recover the extra money that he
paid? What other options are available to him
against book-seller?(4 mark)

Q18. Dushyant, who was a vegetarian, went to a

snack bar for having French fries and later on
found out that it has non-vegetarian content.
Neither the advertisement nor the packing of the
product displayed that the product has non-
vegetarian content. Will Dushyant be able to claim
compensation? Which right of the consumer is
violated? (1 mark)

Q19. Your mother purchased a washing machine

for Rs. 10000 from an authorized dealer of the
manufacturer with an oral guarantee that the
machine will be replaced with a new one if any of
its parts becomes defective within 3 months from
the date of purchase. The motor of the machine
was burnt within 15 days of its purchase. On
complaining, the seller refused to replace the
machine. Name the redressal agency under the
Consumer Protection Act where your mother can
file the complaint. (1 mark)

Q20. Harsh asked for a bottle of mineral water

from a shopkeeper. The maximum retail price
printed on the bottle was Rs. 20 only whereas the
shopkeeper was charging Rs. 35. In spite of many
arguments the shopkeeper was not ready to sell
the bottle for less than Rs. 35. Harsh was in need
of it and had no option except to buy. Identify the
‘Right’ which Harsh can exercise. (1 mark)

Q21. Aman a degree holder in Entrepreneurship

came to know about Piplantri Village located in
Rajasthan, where in 2006 an initiative was
started, in which 111 trees are planted every time
a girl child is born.
a) To keep termites away from the trees the
villagers have planted 2.5 million Aloe Vera plants
around the trees. This has turned the village into
on oasis, as the planting of trees led to higher
water levels.
b) Aman decided to visit the village to start a
business unit, for the processing and marketing of
Aloe Vera into juices, gels and other products.
c) However, on visiting the village Aman found
that the villagers were suffering exploitation at the
hands of local merchants who were engaged in
unscrupulous, exploitative trade practices like
hording and black marketing of food products and
also selling unsafe, adulterated products to the
villagers.
d) After looking at their plight instead of a
business organization he decided to set up an
organization for the protection and promotion of
the consumer interest of the villagers.
State the functions that the organization
established by Aman will be performing. (any six
points)

Q22. On Sonika’s birthday her mother gave her a

pair of gold earrings. After one month Sonika
observed that the earning are losing their shine.
She checked the mark on the ear-rings and found
that it was not a proper Hallmark and her mother
had been cheated by the shopkeeper. So, she
filed a complaint in the district forum which
rejected it. Not satisfied by the decision of district
forum, she was very much disturbed and after two
months decided to appeal further.
Can Sonika appeal against the decision of the
district forum? Give reason in support of your
answer.
Q23. Manuj bought a packet of chips from a local
shopkeeper and found that the ingredients given
on the label were not legible. He complained
about it to the company. The company sent a
written apology stating that they will make sure
that existing packets are withdrawn from the
market and new packets with legible labels are
soon made available. State the consumer right
which Manuj exercised.

Q24. Suman bought a box of cheese of a reputed

brand a local shopkeeper. On opening the box,
she found a piece of stone in the cheese. She
reported the matter to the shopkeeper who
forwarded her complaint to the concerned
company. Within a week, the representative of the
company visited Suman’s residence with an
apology and as a replacement offered her a new
cheese pack with four other varieties of cheese as
compensation for the inconvenience to her.
State the consumer right with Suman exercised.
(3 marks)

Q25. Manvendra always went to a specific shop

to buy all consumable and non-consumable
goods. In this shop, a variety of products of
different brands were displayed nicely and the
sales person available also gave good sales
presentations if required. But this shop was quite
far-off from his residence. His friend Annant
always wondered why Manvendra wastes to
much time in going to that shop whereas there
were many big brand shops situated near his
residence having consumable and non-
consumable goods.
Annant asked Manvendra the reason of going to
the particular shop. Manvendra told that he was
exercising one of his rights which he could not
exercise in nearby big brand shops.
State the consumer’s right which Manvendra had
exercised. (3 marks)