HiPath 3000 Real-Time IP System

For small to medium enterprise sites

HiPath™ 3000 is a powerful multimode real-time IP system which also supports

traditional interfaces and features.

HiPath 3000 Real-Time IP System is a native HiPath 3000 comes in three variants
IP system for small to medium enterprise optimized for different sized locations:
(SME) sites. HiPath 3000 can be configured HiPath 3300, HiPath 3500 and HiPath 3700.
with up to 500 IP telephones, 384 digital A professional and homogeneous set of
phones, or in a mixed configuration up to HiPath ComScendo™ features is provided
500 telephones and soft clients. across all systems which can be used by
all workpoint clients.
HiPath 3000 may easily migrate into a larger
real-time IP system configuration. Today, System Family
in a HiPath 5000 Real-Time IP System HiPath 3000 is available for various
environment, the HiPath 3000 is leveraged installation requirements
as a survivable media gateway. Up to 64*
survivable media gateways can be managed • Floor standing: HiPath 3750
as a single system supporting up to 2,000* • Wall-mounted: HiPath 3550/3350
users (refer to the data sheet of the HiPath • 19” Rack-mounted:
5000 Real-Time IP System). HiPath 3700/3500/3300

HiPath 3000 may also be deployed as On the HiPath 3700/3750, a patch panel can
a gateway. HiPath 3000 within this be purchased for connecting peripherals.
configuration provides connectivity The other rack-mounted models provide
between a HiPath 3000 environment RJ-45 connectors that allow peripherals
and a variety of competitive and legacy to be connected directly.
communication platforms using CorNet® IP
and traditional networking protocols like
CorNet N and QSIG.

•Can be configured with •May also easily migrate

up to 500 IP telephones, into a larger real-time
384 digital phones, or IP system configurations
in mixed configuration,
up to 500 telephones •Supports traditional
and soft clients interfaces and features

* Expected Q4 of calendar 2003 © 2003. Siemens Information and Communication Networks, Inc. The Leader in Real-Time Communications
System Features Classes-of-service Different access Call cost log for individual stations or trunks
The HiPath 3000 offers a wide range authorizations can be assigned to each is provided in countries where metered
of HiPath ComScendo features user, with a distinction being made pulses are available. In addition, call records
between: can be output to a local printer in a standard
Selected HiPath ComScendo features • No trunk access format or can be output to a separate Call
• Outward restricted trunk access Accounting device (Call Accounting requires
Caller list Unanswered internal and • Unrestricted trunk access the purchase of additional equipment).
external calls are recorded on system • 6 allow lists/6 deny lists
telephones with a display if external calls • 254 outdial rules coupled to Group call for a total of 800/150/20
contain a caller ID number (ISDN) and toll restriction (model dependent) groups with max.
internal calls are transmitted with the 20 users per group. Individual stations
caller’s name. The calls are entered in a Broadcast intercom call to system can temporarily leave the group.
list with a date and time stamp and the telephones or over external loudspeakers.
number of call attempts is recorded.
A callback to internal callers can be initiated
directly from this list.

Do-not-disturb/“silent caller” Users can

block incoming calls. Callers go directly to
voice mail (if application is implemented)
or hear the busy signal when “do-not-
disturb” has been activated. Authorized
users (attendants, for example) can
override this feature. Acoustic signaling
or ringing of calls can be deactivated on
system telephones so they are only
indicated on the display (not available
on optiset® E/optiPoint™ 500 entry).

Call pickup Calls can be picked up on

users’ own telephones within a call pickup
group or selectively for specific colleagues.

Override Authorized stations can intrude

on other users’ calls in progress.

HiPath 3000 is available for various

installation requirements

• Floor standing: HiPath 3750

• Wall-mounted: HiPath 3550/3350

• 19” Rack-Mounted:
HiPath 3700/3500/3300

2 | HiPath 3000 Real-Time IP System © 2003. Siemens Information and Communication Networks, Inc.
Line keys (MULAP) The following flexible Automatic redial (expanded) for the last organized as an information, intercept,
setups are possible with line keys: three external call numbers dialed. or night service station.
• Teams
• Executive/secretary functions Uniform Call Distribution With uniform Special features in addition to the
call distribution (UCD), incoming internal conventional telephone functions
Internal telephone directory All extensions or external calls are routed to the station are also provided. These are:
are stored with their associated names in user (agent) idle the longest in a UCD • Night service
the system’s internal telephone directory. group. Agents can log on from any • Telephone book
They can be searched and dialed directly telephone by entering an ID. After logging • Number of queued calls (can be set up
via the display on system telephones. on, the agent is available and is assigned on up to six telephones in the system)
to that telephone until logged off. • Enabling for call waiting
Speed dialing individual/system It is If agents are busy, the call may be routed • Hold
possible to store up to 10 individual to an overflow group, or put in queue and • Call key 1
destinations on each telephone and up to then distributed to the group members • Call key 2
1,000 destinations centrally in the system. when available. The UCD group may also • Release
System numbers are accessible via the be forwarded (night answer for UCD).
internal telephone directory. In addition, a key can be set up with the
Standard Features “error key” feature.
Toggling between two existing connections. Intercept position/attendant console
The attendant console can be accessed
Text messages Any user can send another Camp-on/call waiting tone internally via a second directory number.
user a pre-defined message or short
messages can be typed to individual stations Call forwarding from the extension It is possible to extend undialed lines and
and viewed via the display. calls on hold. If the number of users on
Display languages (can be specified hold reaches a preset level, calls will be
Advisory messages can be left on individually) forwarded to a specified destination. This
your own telephone (e.g., Back at…). will also take place when the length of time
When internal callers contact you they Conference (internal/external) a call is queued exceeds a specified limit.
receive the advisory message via their
telephone display. Line seizure (automatic) Operation is also possible without an
attendant console. In such cases, the user
Project code Telephone costs can be Music on hold assigned in each case to one line will be
assigned to a specific procedure or project regarded as the attendant.
by entering the project code (maximum External music source (optional)
11 digits). This can also be done while optiClient™ Attendant
a call is in progress. Night service/day service This software package simulates a
comfortable attendant console on
Call number suppression With ISDN Park a PC’s screen. All attendant features
connections, callers can suppress the can be activated and executed via the
display of their directory number on the Consultation PC keyboard and mouse.
called party’s terminal either on a
system-wide basis or temporarily. Callback on busy and no The PC attendant can be connected via
answer (automatic) V.24, USB or via IP (additional information
Distinctive call signaling for internal calls, is available in the data sheet of the
external calls, recalls and callback calls. Call forwarding no answer after timeout optiClient Attendant).

Add-on ringing Call signaling Hunt group (linear/cyclic) optiPoint BLF

simultaneously at several telephones. The busy lamp field (BLF) is an additional
Lock telephone (individual code lock) module principally for optiPoint Attendant.
Switches (actuators/sensors) (optional) It has ninety LEDs and freely programmable
Via a control relay module it is possible to Telephone book, central function keys. The individual LEDs are
connect up to four free relays that can be assigned on the telephone or via HiPath
accessed via codes. Transferring a call (internal/external) 3000 Manager C/E. The status of the users
(No sensors on the HiPath 3700/3750). is displayed (free, busy, called).
Recall from the public carrier
Door interface For entrance telephone Braille Console
and door opener functions. Calls from the Attendant Consoles Optical displays are translated into Braille
entrance telephone can even be routed to optiPoint Attendant by an add-on device connected to the PC.
an external destination by using external An optiPoint system telephone can be This enables visually impaired employees
call forwarding. used as an attendant console. This allows to perform all call-extending tasks.
outside calls to be extended if the Direct
Inward Dialing (DID) function has been set
up. In DID mode, this position can be

© 2003. Siemens Information and Communication Networks, Inc. HiPath 3000 Real-Time IP System | 3
Executive/Secretary Features Relocate HiPath ProCenter® Compact provides a
These features ensure rapid communication This feature allows system telephones to professional, cost-effective call center
between executives and secretaries. be plugged in at another location without application for single node HiPath 3000.
• Camp-on at an executive’s phone by the the need for subsequent interventions HiPath ProCenter Compact is a Windows
secretary’s phone by system administrators. A relocated based application that runs on a desktop
• Secretarial function transfer terminal retains its existing extension PC and extends the benefits of HiPath
• Call transfer to the secretary’s phone number and user features. This ensures 3000 integrated uniform call distribution
• DSS keys for executive/secretary that all users involved are available again (UCD) to provide the following monitoring
• Conference corner telephone with as quickly as possible following relocation and reporting capabilities for incoming
parallel call signaling to the (e.g. project groups). (Cannot be used in UCD calls.
executive’s phone conjunction with E-911 feature). • Supervisor station with real-time
• A private line can be set up for either reporting
the executive or secretary Data Protection/Data Security • Statistical reporting
To protect the real-time IP system and • Wallboards connectivity
System Administration customer data from unauthorized access,
System administration by the customer the Service menu can only be entered by Computer Telephony Integration (CTI)
can be carried out either on the telephone means of individual user IDs. This means HiPath TAPI 120/170 The driver software
or using HiPath 3000 Manager C (additional it is possible at all times to establish who was developed as a supplement for
information available in the data sheet of carried out what system modifications connecting a PC to digital system
HiPath 3000 Manager C). and when. telephones on HiPath. Support is provided
for TAPI–compliant CTI applications.
The feature Manager C allows customers System administration is structured
to perform administration tasks on any as follows: Third-party Video Conferencing A variety
system telephone with a display. The • User data Access via the Service menu of multimedia applications can be combined
optiPoint 600 office IP/TDM telephone is using an individual user ID and password with HiPath 3000 to form a convenient
recommended, as this has an alphanumeric to protect customer data such as speed video conference system. Applications
keypad (e.g for entering station names etc.). dialing destinations and call charge from various manufacturers are available.
data. Real-time IP system owners can
HiPath 3000 Manager C is a customer tool make minor system settings with HiPath HG 1500
that runs under Microsoft® Windows and a defined scope themselves HiPath HG 1500 is the LAN and gateway
is installed on the PC connected to the interface card in the HiPath 3000. This card
system via a V.24, S0 or TCP-IP-based • System data Access via the Service makes voice, fax and data communication
LAN interface. menu using a user ID for system possible via ISDN or other PSTN offerings
administration and password. Access from the carrier network and from any
Service technicians have other PC-based to this data area is restricted to qualified PC network via the LAN. HiPath HG 1500
service tools to assist them in completely personnel and is password-protected. includes an H.323 gateway which supports
installing the communication system and – Password concept with individual standardized voice communication over
for comprehensive administrative functions; identification and authentication IP networks. The HiPath 3000 forms the
changes to settings on the communication – System access via telephone or service interface to the company’s Ethernet LAN,
system can also be done remotely. tool and remote access is controlled allowing communication solutions and
Customer data security is guaranteed with – Administrative procedures can applications with multi-station capability
maximum protection in accordance with be logged. (“Who made changes, to be implemented with HiPath 3000.
data protection legislation. and when“)
Depending on the required bandwidth,
The real-time IP system can be User Solutions HiPath 3000 makes flexible use of the
incorporated in Ethernet LANs by Integrated Voice Messaging—HiPath ISDN or PSTN lines and LCR intelligence
means of a LAN interface. Data is Xpressions™ Compact This is an adaptable for voice, fax and data communication.
exchanged using SNMP (Simple speech memory system for deferred and No external routers or additional servers
Network Management Protocol). location-independent storage, retrieval, are required for LAN PCs because the
The following functions are supported: and distribution of voice messages in router functionality, firewall functions,
• System administration users’ own individual voice mailboxes. and security are already integrated in
• Fault management HiPath Xpressions Compact also provides HiPath HG 1500.
• System software updating auto-attendant functionality.

4 | HiPath 3000 Real-Time IP System © 2003. Siemens Information and Communication Networks, Inc.
Second LAN Interface The second LAN The PAP/CHAP/MS-CHAP procedures can Least Cost Routing
interface can also be employed to connect be employed to authenticate the users HiPath 3000 uses least cost routing (LCR)
a DSL line behind a third-party router if an external connection (WAN) is set to automatically control the path used for
and to couple (route) two LAN segments up via HiPath 3000. an outgoing call. Calls can be routed via
(LAN-LAN). the public network or various carriers or
Access Control (Firewall) prevents a private network. The most favorable
LAN-LAN coupling Through LAN-LAN unauthorized persons from accessing connection path for the external call
coupling, Ethernet LANs at different the corporate LAN. The firewall is found using the routing tables.
locations are linked into a single corporate mechanisms are:
network using ISDN dial-up lines. This makes • ISDN call number checking A trunk is seized after reference to the
it possible for outside locations to access • Automatic callback without setting routing tables. These analyze the digits
central files or files at other locations, up an ISDN toll call dialed by the user and determine
thereby meeting the requirement for • Checking the IP addressing the directory number to be dialed
interactively combining workflows in • MAC firewall (checking the MAC/IP by the system.
organizational units at different locations. address combination in the
internal LAN) Individual network providers in many cases
Remote LAN access By linking PCs that • Port filtering; Enabling and disabling offer different charge rates for certain
are installed outside the corporate LAN, services according to IP addresses connections and conditions, so with LCR
an authorized group of people can be it is possible to automatically select the
allowed to access central applications Telematic services Access to telematic most economical connection for each
and information sources from an external services ensures the transmission of fax outgoing telephone call depending
location. This means home workstation reports and files to/from any PC. on the time of day and route.
users can access the same LAN services • Group 3 Fax up to 14,400 bit/s
as users of PCs connected to the corporate • Fax-on-Demand in receive direction Networking
LAN (data, email, PC programs). • ISDN file transfer Digital Nailed Connections
Corporate communication networks can
Dynamic channel bundling In the case of Call Charge Management be implemented over digital trunks nailed
LAN-LAN coupling via ISDN up to 8 or 16 A variety of PC-based software programs connections between several HiPath
B-channels are bundled automatically are supported for recording and assigning real-time IP systems using the CorNet N
depending on the transmission volume and incoming and outgoing call charge data protocol and between HiPath and non-
the application packages implemented. that permit evaluation by extension, trunk, Siemens systems using the QSIG protocol.
The threshold values for dynamic channel department etc. The systems are linked with each other
bundling can be set. The number of via public and/or private lines.
B-channels can be configured for each The call charge data can be transmitted
routing partner. directly to a central server via the LAN Virtual Network
interface. A virtual network of HiPath real-time IP
Internet access In addition to LAN-LAN systems via digital dial-up lines is advisable
coupling there is the possibility of Internet IPSec* from an economic viewpoint in situations
routing with the following features: By utilizing IPSec, users and systems can where nailed connections are not viable
• Dynamic IP address procurement from be securely connected using a VPN. due to low traffic levels or if the full range
the Internet provider Certification Authority Software of services offered by a nailed connection
• Internet accessing using just one IP is also available. is not required.
address of the Internet provider,
i.e. cost-effective solution for all PCs IP Networking
in the network With HiPath 3000 it is possible to network
• Dynamic or static channel bundling multiple locations (nodes) via TCP/IP-based
(load-dependent B-channel switching) data lines. In doing so, the CorNet IP
protocol is tunneled in the data flow.
The Internet provider must also support
these features.

Authentication The Password

Authentication Protocol (PAP) and
Challenge Handshake Authentication
Protocol (CHAP) protocols were developed
in response to increasing demands placed
on the security aspects of data networks.

* Available Q4 2003.

© 2003. Siemens Information and Communication Networks, Inc. HiPath 3000 Real-Time IP System | 5
Telephones optiPoint 500 advance Adapters
The following telephones, optiPoint 400 The digital telephone for highest level of The optiPoint telephone’s adapter concept
family, optiPoint 500 family, and communication demands with background means you can connect a wide variety of
optiPoint 600 office are available for lighted display, 2 adapter ports, 19 function add-on devices directly to the digital
various workstation requirements: keys with LED, integrated interface for telephones. Individual workstations
headset. integrated USB-interface and can thus keep pace with continuously
optiGuide™, the interactive user prompting full-duplex hands-free talking changing requirements.
via a display and dialog keys, facilitates
feature activation from digital telephones, optiPoint 600 office A wide range of adapters are available
as well as on IP telephones. Universal IP/TDM telephone supporting offering a high level of flexibility when
your choice of IP and circuit-switched it comes to meeting the requirements
optiPoint 400 economy configurations, large back-lit touch-screen of individual workstations. These include:
The economic feature rich IP telephone display, support of several web protocols
with 12 two-level function keys, hands-free (WAP, XML, JAVA), 19 function keys, optiPoint Phone Adapter
listening, Ethernet port, and in-line power. full-duplex speakerphone, with built in For connecting another optiPoint 500
Multiple line capabilities when connected USB and TAPI interfaces, built-in Ethernet telephone.
to a HiPath real-time IP system. switch and in-line power.
optiPoint ISDN Adapter
optiPoint 400 standard optiPoint Key Module For connecting ISDN terminals with
The full feature IP telephone with 12 Add-on device for optiPoint 500 digital a non-powered S 0 interface (e.g. PC
two-level function keys, full-duplex echo telephones with 16 function keys with S0 card or video equipment).
suppression speakerphone, built-in (double entries) and LEDs.
Ethernet switch and in-line power. optiPoint Analog Adapter
Multiple line capabilities when connected optiPoint BLF For connecting an analog terminal such
to a HiPath real-time IP system. Add-on device for optiPoint 500 digital as a group 3 fax machine, modems.
telephones with 90 function keys and LEDs.
optiPoint 500 entry optiPoint Acoustic Adapter
The economic digital telephone with System Telephone For connecting active loudspeaker box,
open listening. optiset E headset, two contacts for busy display
The optiset E telephones are supported on or door opener.
optiPoint 500 basic HiPath 3000 V4.0.
The digital telephone with integrated USB- optiPoint Recorder Adapter
interface, display and open listening. Soft Client For connecting a recorder or a second
optiClient 130 headset.
optiPoint 500 standard SL The optiClient 130 PC Client can be used
The digital telephone with full-duplex with one of three different selectable user Software Solutions for the USB Interface
speakerphone, integrated USB interface, interfaces. CallBridge® TU
1 adapter port and display. Multiple line • phone user interface provides the user Software solution for CTI support over the
capabilities when connected to a HiPath with a representation identical to that of USB interface of the optiPoint 500.
3000 only. a conventional phone including the
optiGuide for easy access to all HiPath CallBridge for Data
optiPoint 500 standard ComScendo features Software solution for data communication
The digital telephone with full-duplex • easyCom affords the user a “drag and over the USB interface of the optiPoint 500.
speakerphone, integrated USB-interface, drop” method of establishing and
one adapter port and display. Multiple manipulating calls as well as support for
line capabilities when connected to any data collaboration and interfaces to
HiPath real-time IP system. desktop applications such as email or
Internet access
• office user interface provides a more
traditional Windows look and feel and
is easy to integrate with other desktop
applications

6 | HiPath 3000 Real-Time IP System © 2003. Siemens Information and Communication Networks, Inc.
System Interfaces Additional Interfaces Technical Data
On the Trunk Side V.24 Power Supply
US-ISDN • For connecting external CSTA applications Systems, by default, are designed for
• Basic Rate Interface (BRI) and Primary to a service PC, call charge computer, AC operation. Possible power outages can
Rate Interface (T1/PRI) or call charge printer (V.24 is required) be optionally bypassed with an
• For connecting Hotel applications, uninterruptible power supply (UPS).
Analog Trunks care sector applications
• Analog trunk connection with and Rated Input Voltage (AC) 88 - 264V
without Direct Inward Dial (DID) E&M tie line interface
(HiPath 3700/3750 only) Rated Frequency 50/60 Hz
On the User Side • Analog nailed connection
Analog • Announcement before answer Battery Supply (DC) -48 V
• a/b (t/r) for connecting analog terminals
such as group 2 and 3 fax, Vtx, modem S0FV, S2MFV or PRI with CorNet N Environment/Operating Conditions
or QSIG protocol Temperature +5 ºC to +40 ºC
Digital • Digital nailed connection
• UP0/E for connecting digital two-channel Relative Humidity 5 – 85%
telephones LAN interface
• S0 user bus for up to eight independently • 10 Mbit for system administration Range
powered terminal devices (e.g. group via TCP/IP Between HiPath 3000 and workpoint
4 fax, ISDN PC card) client/telephone: 500 m maximum.
Up to approximately 1000 m with the
HiPath HG 1500 plug-in power supply unit, depending
• 10/100 MBit/10Base-T on line network.
• Integration in LANs
• For speech/data applications Between networked HiPath systems
on premises belonging to the company:
S0 point-to-point connection
approximately 1000 m.

Installation of network adapters is

necessary for increasing range.

Technical Data*
Expansions HiPath 3750/HiPath 3700 HiPath 3550 HiPath 3500 HiPath 3350 HiPath 3300
(Base System/19" Rack) (Wall-mounted System) (19" Rack) (Wall-mounted System) (19" Rack)
Analog users (a/b) maximum 384 44 44 36 20
Digital users (UP0/E) maximum 384 72 48 24 24
IP user 500 192 192 96 96
Maximum users in mixed 384 164 with SLC 16/SLC 16N 84 60 44
configuration (TDM and IP) or 156
Additional users via optiPoint phone adapter 116 72 48 24 24
V.24 interfaces 2 2 1 2 1
optiClient Attendant (PC attendant console) 6 4 4 4 4
optiPoint key modules 100 100 100 30 30
optiPoint BLFs 12 6 6 NA NA
optiPoint ISDN adapter 50 48 48 8 8
IP networked nodes 32 32 32 32 32
Number of HiPath HG 1500 boards 8 4 4 2 2
Dimensions H x W x D (in mm) 490 x 410 x 390 450 x 460 x 200 155 x 440 x 380 (3,5 U) 450 x 460 x 130 89 x 440 x 380 (2 U)
Weight (approximate) 22 kg fully equipped 8 kg 8 kg 6 kg 6 kg
Case color Ergo gray Warm gray Bluegreen basic Warm gray Bluegreen basic
Software version V4.0 V4.0 V4.0 V4.0 V4.0

* Maximum capacities vary from country to country depending on available interfaces. Maximum capacities cannot all be reached simultaneously and are configuration dependent.

© 2003. Siemens Information and Communication Networks, Inc. HiPath 3000 Real-Time IP System | 7
Our strengths—your gain
Siemens Information and Communication Networks is a leading supplier
of real-time voice/data networks for corporate customers, network operators
and service providers. We are represented in more than 160 countries. A million
customers—including 70% of the U.S. Fortune 500 companies and 350 fixed
network operators—put their trust in our solutions. With Siemens expertise
and know-how in the fields of voice and IP communication, we easily implement
even the most complex networks. The excellent quality of our end-to-end solutions
is founded on our particular strengths.

Real-Time IP Systems Let Siemens Help You Implement Siemens—Award-Winning Solutions

Siemens real-time IP systems open up Your Solution 2003 Product of the Year
a whole new world of IP services and Siemens offers a full range of professional Communications
solutions to our customers—with the services to complement your in-house Convergence
same proven level of security and reliability technology staff. For more information HiPath CorporateConnect
as our voice communication. Future-proof on how Siemens can help you get more
migration strategies guarantee the best value from your investment, visit 2002 Product of the Year
possible protection of your investments. www.siemensenterprise.com/hipath Customer Inter@ction
Solutions Magazine
Partners for Profitable Networks HiPath ProCenter®
Our customers’ profitability is always our
highest priority. Our products and services 2002 Editor’s Choice
open up new business opportunities Customer Inter@ction
for you and help you optimize processes. Solutions Magazine
We integrate your existing systems HiPath Portfolio
to protect your investments. Our solutions
make communication more cost-effective 2002 Product Innovation
and contribute to a faster return Award
on investment. Frost & Sullivan

2002 Business
Development
Strategy Award
Frost & Sullivan
HiPath Convergence
Architecture

2002 Product of the Year

Internet Telephony
Magazine
HiPath ComResponse

© Siemens Information and Communication Networks, Inc.

2003. All rights reserved.

Siemens, CorNet and optiset are registered trademarks and HiPath

and Xpressions are trademarks of Siemens AG. CallBridge and
ProCenter are registered trademarks and ComScendo, optiClient
and optiPoint are trademarks of Siemens Information and
Communication Networks, Inc. All other trademarks, product
and company names are the property of their respective owners.

Siemens Information and

Communication Networks, Inc.
900 Broken Sound Parkway
Boca Raton, FL 33487
1.800.765.6123
1.408.492.2000

Collateral stock number G0503-D1360-00

Availability and technical specifications
are subject to change without notice.
8 | HiPath 3000 Real-Time IP System PDF.07.03 Produced in the U.S.A.