ASSIGNMENT : COMMUNICATION
1. Deepak is a Soft Skills trainer and undertakes training sessions for engineering graduates, executives
and professionals. In one of his sessions explaining about the basics of communication, he quoted
definitions by some authors and concluded that communication is a process of transmitting verbal and
______ information from the point of origin to the destination.
a. Non-verbal b. Non-Action c. Non-Reaction d. Non-Response
2. Martin is working as a PRO in a sales agency. As a part of his job, he has to interact with the
customers, make deals, collect the feedback from the customers about the products, register and pass
on the complaints to the concerned in the office and resolve the problems of the customers with respect
to products, services and personnel. What is the significance of communication in the above case?
a. Helping in planning and organizing b. Conveying important data and information c. Bridging the gap
between managers d. Maintaining harmony e. Achieving organizational goals and objectives
3. In a meeting conducted by a production supervisor for the safety week celebrations, workers
recommended to display the safety measures stickers at concerned and appropriate places in addition
to the office notice boards. Accordingly, the stickers were displayed within a week. Which element of
communication is represented in displaying the stickers?
a. Sender b. Transmission c. Noise d. Receiver e. Feedback
4. Sridhar working as General Manager in a lubricant manufacturing company sent a sealed cover to its
plant manager. The sealed cover contained new policies and programs framed for the new appraisal
system to be implemented from the next year. The management issued instructions to the plant
manager in the letter to communicate the same to the workers in the plant and also to display the letter
of authority in the notice board. What kind of communication is this?
a. Downward communication b. Upward communication c. Crosswise communication d. Grapevine
communication e. Diagonal communication
5. In continuation to case no.174, workers discussed among themselves about the advantages and
disadvantages of the new appraisal system and sent their feedback in the form of a report. What do you
call this type of communication?
a. Verbal communication b. Horizontal communication c. Nonverbal communication d. Upward
communication e. Grapevine communication
6. In a medical technology company, the top management decided to implement the new strategies
formed within the next two months. In the context, top management instructed the human resources
manager to interact and coordinate with the production manager in the implementation process. The
human resources manager arranged for a meeting with the production manager following the
instructions. Which type of communication represents the communication between both the managers?
a. Vertical communication b. Upward communication c. Horizontal communication d. Diagonal
communication e. Crosswise communication Principles of Management 36
7. Karan has a meeting with the board members within a week of his return from a foreign trip. The
meeting agenda includes the progress of plans for establishing a plant in the foreign country.
Immediately on his arrival to the native country he encountered a problem in his department and was
busy in resolving it. He received a reminder a day before the meeting and in a hurry he could not make
an impressive presentation. Identify the communication barrier in the case that spoiled the
presentation.
a. Badly expressed messages b. Faulty translations c. Semantic distortion d. Lack of planning e.
Impersonal communication
8. HR manger in a chemical supplies company sent a circular to employees explaining a new insurance
scheme to be implemented for them. Though the HR manager managed to send entire details of the
plans, employees were not convinced and requested to arrange a meeting with the HR manager to get
their doubts clarified and for further discussions on the plan. Name the barrier of communication found
in the above case.
a. Insufficient adjustment period b. Information overload c. Impersonal communication d. Lack of trust
in the communicator e. Other communication barriers
9. In Q no.8, The HR manager arranged for a meeting where the employees had a hot discussion. Finally
employees refused to accept the new insurance plan to be implemented. Subsequently, HR manager
asked them for proper explanation and their interest in further plans, to communicate it to the top
management. The manager handled the effective communication in the case through_______________.
a. Non-verbal cues b. Non-directive counseling c. Trust in the communicator d. Sufficient adjustment
period e. Proper feedback
10. In Q no.9, before arranging for a meeting with the employees, the HR manager called the workers
leader for discussion on the issue. They had a long discussion of one hour where the manager created an
atmosphere of privacy and listened patiently to the questions posed by him. He posed question on the
rejections and asked him to express his feeling. What do you call the initiative taken by the HR manager
by talking to the union president?
a. Non-directive counseling b. Direct counseling c. Convincing d. Compromising e. Negotiating
