Course Outline: Barista NC II
Course Overview
The Barista NC II program is designed to equip individuals with the necessary skills to work
as a barista in coffee shops, cafes, and restaurants. This program covers the core
competencies required for preparing and serving high-quality coffee beverages, as well as
maintaining a clean and efficient work environment.
Core Competencies
1. Prepare Coffee and Espresso Drinks
o Using espresso machines to extract espresso shots
o Preparing various coffee drinks (e.g., cappuccino, latte, Americano)
o Steaming milk to the desired texture and temperature
o Creating latte art and other decorative coffee designs
2. Prepare Non-Coffee Beverages
o Preparing tea, hot chocolate, and other non-coffee beverages
o Using teapots, kettles, and other equipment
o Customizing beverages to meet customer preferences
3. Maintain Barista Station and Equipment
o Cleaning and sanitizing equipment and work surfaces
o Maintaining stock levels of coffee beans, milk, and other supplies
o Troubleshooting equipment malfunctions
4. Provide Excellent Customer Service
o Greeting customers warmly and professionally
o Taking orders accurately and efficiently
o Providing product recommendations and suggestions
o Handling customer complaints and resolving issues
Course Modules
Module 1: Introduction to Coffee
• History of coffee
• Coffee bean varieties and origins
• Coffee roasting and brewing methods
• Coffee tasting and sensory evaluation
Module 2: Espresso Machine Operation
• Parts of an espresso machine
• Grinding coffee beans to the correct grind size
• Pulling espresso shots
• Steaming milk to the desired texture and temperature
Module 3: Preparing Coffee and Espresso Drinks
• Preparing classic espresso-based drinks (espresso, Americano, cappuccino, latte)
• Creating latte art and other decorative designs
• Preparing specialty coffee drinks (e.g., mocha, macchiato, flat white)
• Customizing drinks to meet customer preferences
Module 4: Preparing Non-Coffee Beverages
• Preparing tea, hot chocolate, and other non-coffee beverages
• Using teapots, kettles, and other equipment
• Customizing beverages to meet customer preferences
Module 5: Barista Station Maintenance
• Cleaning and sanitizing equipment and work surfaces
• Maintaining stock levels of coffee beans, milk, and other supplies
• Troubleshooting equipment malfunctions
Module 6: Customer Service
• Greeting customers warmly and professionally
• Taking orders accurately and efficiently
• Providing product recommendations and suggestions
• Handling customer complaints and resolving issues effectively
Assessment Methods
• Written examinations
• Practical assessments
• Role-playing exercises
• Case studies
• Portfolio assessment
Upon successful completion of this course, students will be awarded a National Certificate
Level II (NC II) in Barista Services.
