" Mate M (7/9/2024, [Link] PM): Hi Nhi! How can I help you today?
Nhi (7/9/2024,
[Link] PM): I can not do Micro Listening because it needs to be required to open
the audio Mate M (7/9/2024, [Link] PM): Happy to help. Mate M (7/9/2024, [Link]
PM): I am sorry to read that you are unable to access the audio in your quiz. Can
you tell me what happens when you try to open the audio? Nhi (7/9/2024, [Link]
PM): I have to access the audio resources Mate M (7/9/2024, [Link] PM): Thank you
for the information. Are you getting the 'access denied message\"? Nhi (7/9/2024,
[Link] PM): Yes Mate M (7/9/2024, [Link] PM): Thank you for confirming. Looking
into the cause of the issue on my end. Allow me a few minutes please. Mate M
(7/9/2024, [Link] PM): Still looking into your issue, thank you for your patience.
Mate M (7/9/2024, [Link] PM): Once again thank you for your patience. I will send
this issue to our higher level support so they can investigate this issue further.
Nhi (7/9/2024, [Link] PM): Excuse me, my problem is fixed? Mate M (7/9/2024,
[Link] PM): Unfortunately the problem is still occurring. As I mentioned I will
send the problem to our higher level support so they can find a fix for this issue.
Also after our call is over I will send the transcript of our chat, as proof that
you contacted Canvas with your issue, and that you have tried to complete the quiz
but your experienced issues within Canvas. Mate M (7/9/2024, [Link] PM): Your case
number is 10933716. And as soon as we have any updates regarding the issue we will
notify you. We are really sorry for the inconvenience. Mate M (7/9/2024, [Link]
PM): Is there anything else I can assist you with today? Nhi (7/9/2024, [Link]
PM): That's all Mate M (7/9/2024, [Link] PM): Then have a great rest of your day
for you. We are investigating the issue. Bye:)"
