SHAIK SIRAJUDDIN
[email protected] | +971 553305768| Al Baraha, Dubai
SKILLS
• Leadership abilities • KYC Procedures
• Cash Handling • Numerical Accuracy
• Product Recommendations • Knowledge of Currencies
• Customer Assistance
PROFESSIONAL SUMMARY
Energetic, hardworking cashier valued for fast, friendly service and accuracy in handling customer
transactions. Address customers' needs while quickly moving them through the check-out process.
Passionate about serving others and eager to take on new responsibilities and leadership roles,
calculating exchange rates accurately, providing information and advice to customers about currency
exchange rates and policies, and ensuring compliance with legal and regulatory requirements related
to currency exchange. Foreign currency cashiers need strong numerical skills, attention to detail, and
good customer service abilities to effectively carry out their duties.
WORK HISTORY
• Managed customer relations on ongoing basis to
Jul 2023 - Sep 2024
maximize customer retention
Customer Relationship Manager
• Created customer support strategies to increase
YES BANK - Chennai, India
customer retention
• Introduced higher standards for customer service and
increased efficiency by streamlining operations
• Researched and corrected customer concerns to
promote company loyalty
• Collected customer feedback and made process
changes to exceed customer satisfaction goals
• Having good probing and convincing skills with high &
dormant customers explaining about the benefits and
features of products and make them bring some funds in
their account
• Handling all issue related to health insurance thru
problem-solving ability
• Handling documentation of KYC
• Produced and implemented customer satisfaction
guarantee program which directly resulted in 96%
increase in sales.
• Update Team Management Information System (MIS).
Jul 2022 – Jun 2023 • Ensure customers are treated as our most valuable
Senior Customer Executive assets
Teleperformance – Chennai, India
• Identify and analyse issues, patterns, and trends in
customer requests & product performance
• Identify and evaluate opportunities to increase
customer retention and satisfaction
• Demonstrate empathy, patience, and responsible
judgement with every customer to ensure the best and
most appropriate outcome based on each situation
• Achieve daily goals of solved tickets without
compromising the customer experience
• Find solutions to customer issues while always
adhering to company policies and guidelines
• Learn, utilize, and multitask across a variety of tools to
view account information, research and review policies
while helping customers
• Communicate effectively with internal leadership to
identify customer pain points and propose solutions to
policy, user experience or other areas for improvement
• Greeted customers entering store and responded
Aug 2018 – Jul 2022
promptly to customer needs
Customer Service Cashier
• Maintained secure cash drawers, promptly resolving
Scary House – Express Avenue Mall
discrepancies in daily totals
Chennai, India (Part Time)
• Reconciled cash drawer at start and end of each shift,
accounting for errors and resolving discrepancies
• Tallied cash drawer at beginning and end of each
work shift
• Processed customer refunds and exchanges according
to established guidelines
• Worked flexible schedule and extra shifts to meet
business needs
• Worked closely with shift manager to solve problems
and handle customer concerns
• Welcomed customers and helped determine their
needs.
• Helped customers complete purchases, locate items,
and join reward programs.
• Worked flexible schedule and extra shifts to meet
business needs.
LANGUAGES
English Urdu
Hindi Tamil
EDUCATION
04/2021
BSc ., Computer Science
New College | Chennai, India
Computer science (CS) is the study of computers and algorithmic processes, including their principles, their
hardware and software designs, their applications, and their impact on society. Principal areas of study
and careers within computer science include artificial intelligence, computer systems and networks,
security, database systems, human-computer interaction, vision and graphics, numerical analysis,
programming languages, software engineering, bioinformatics, and theory of computing.
08/2023
MSc., Cyber Security
University of Madras |Chennai, India
Cyber security is the application of technologies, processes, and controls to protect systems, networks,
programs, devices and data from cyber attacks. Cybersecurity is important because it protects all categories
of data from theft and damage. This includes sensitive data, personally identifiable information (PII),
protected health information (PHI), personal information, intellectual property, data, and governmental and
industry information systems.
