Most Important Terms & Conditions (MITC)

Annexure - I
MOST IMPORTANT TERMS AND CONDITIONS (MITC) – CREDIT CARDS

A. FEES AND CHARGES

ADMISSION / JOINING FEE AND ANNUAL FEE:

• Admission / Joining Fee is a one-time fee collected from the

Cardholders upon activation of the Card and may vary for different Card
Variants.
• Annual Fee is a fee collected in advance at the beginning of the second
year of the Card.
• Both Joining Fee and Annual fee as mentioned hereunder will be
charged to the Principal Cardholders Credit Card account and would be
reflected in the monthly Credit Card statement of the month in which it
is charged.
• No refund of the fees will be available.

Admission / Joining Annual Fee

Card Variant Fee
Primary Add on Primary Add on
VISA Gold NIL NIL Rs. 350/- Rs. 250/-
VISA Platinum NIL NIL Rs. 450/- Rs. 350/-
VISA Signature NIL NIL Rs. 1999/- Rs. 999/-
RuPay Platinum NIL NIL Rs. 350/- Rs. 250/-
RuPay Select NIL NIL Rs. 550/- Rs. 450/-
Union UNI Rs 499/- NIL Rs. 550/- Rs. 250/-
CARBON
Union JCB Rs 999/- NA Rs. 999/- NA
Wellness
Union JCB Health Rs 499/- NA Rs. 499/- NA
Diva𝒂̅ Credit Card NIL NIL Rs. 499/- Rs. 399/-
(RuPay Platinum)
Union MSME NIL NA NIL NA
VISA Business Rs.1,500/- NA Rs. 2,000/- NA
Platinum
Corporate Cards

Classification: Internal
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Annual fee will be waived if usage VISA Gold / Rs.30,000/-

in the previous year is RuPay Platinum/
Diva𝑎̅ Credit Card
VISA Platinum / Rs.50,000/-
RuPay Select /
Union JCB Health
Union UNI Rs.1,00,000/-
CARBON / Union
JCB Wellness
VISA Signature Rs.2,70,000/-

CASH ADVANCE (WITHDRAWAL) FEE

• Union Bank of India Credit Card holders have been provided with the
facility to withdraw cash from any Bank ATM within the stipulated limit as
mentioned at Point B on Drawal Limits.
• All Cash advances attract interest @ 2.5% p.m. (30% on annualized basis)
from the date of withdrawal / advance.
• A Cash Advance fee as tabulated hereunder will be charged to the
Cardholder upon availing this facility.
Cash Withdrawal Fee at own Bank 3% of Cash Advance or Min. of
ATMs Rs.200/-
Cash Withdrawal Fee at Other Bank 3% of Cash Advance or Min. of
ATMs Rs.250/-

Example:
Considering Billing date 25th of every month
Transaction Period: 25th Mar’24 to 24th Apr’24
Billing Date: 25th Apr’24 and Due Date: 15th May’24 (20days from the billing
date).
% MPD
Date of Transaction Amount
Contribution calculation
Transaction Particulars (in Rs.)
to MPD (in Rs.)
Cash withdrawal at
08-Apr-24 5,000.00 5% 250.00
own ATM
25-Apr-24 Cash withdrawal fee 200.00 5% 10.00
GST on Cash
25-Apr-24 36.00 5% 1.80
withdrawal fee
Service/Finance
charge @2.50%
25-Apr-24 69.86 5% 3.49
p.m. on Rs.5,000
cash withdrawal
GST on
Service/Finance
25-Apr-24 12.57 5% 0.63
charge on cash
withdrawal
Total Amount Due 5,318.43 Total 265.92
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Service/Finance charge on cash withdrawal shall be applicable from the date

of withdrawal.
Assuming no previous balance carried forward from 25th Mar’24, the Statement
generated on 25th Apr’24 shows an outstanding balance of Rs.5,318.43/-.
MPD would be Rs.270/- (round off higher to Rs.10).
Payment Due date is 15th May’24.

SERVICE CHARGES

Card Replacement Charges VISA Gold/ RuPay Rs.149/-

Platinum/ Union
UNI CARBON/
Union JCB
Wellness/ Union
JCB Health
Diva𝑎̅ Credit Card Rs.199/-
VISA Platinum/ Rs.249/-
RuPay Select/
Union MSME
VISA Signature Rs.299/-
Lost Card Charges NIL
Charge slip Request Charges Rs. 200/-
Temporary Enhancement Rs. 200/- per occasion
(Not allowed for Union MSME)
Hot Listing Charges Nil
Hot Listing Charges if MPD not paid Rs. 200/-
Balance enquiry Charges At own Bank ATM – Nil
At other Bank ATM – Rs. 20/-
Green PIN Charges Nil
Cheque Return Charges Rs. 250/-
Over limit Charges 2.5% of the over limit amount,
Minimum Rs. 250/-
Foreign Currency Markup Fee 3%
Fuel Surcharge Waiver a. 1% up to Rs 100/- per month
(except Union UNI CARBON
Card)
b. For Union UNI CARBON card
1% waiver on transaction value
of Rs. 200/- and above at HPCL
outlets with a cap of Rs. 100/-
per billing cycle
Transaction Charges at Railways 1.5% + IRCTC Charges
Late Payment Charges a. Outstanding dues up to Rs.
25,000/- : Rs.200/-
b. Outstanding dues above
Rs.25,000/- : Rs.500/-
Statement for >3 months Rs. 50/- Per statement
Classification: Internal
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EMI FACILITY
Cardholders can avail EMI facility on all merchant transactions of Rs.10,000/-
& above, except on Jewellery purchases, Cash withdrawal through ATMs and
Cash @ PoS, Purchase of fuel at Petrol Pumps and transactions at Bars. The
facility can be availed for 3 / 6 / 9 / 12 / 18 / 24 months. This facility attracts
the following charges.

Rate of Interest 16% per annum on reducing

balances
Processing Fee 2% with a Minimum of Rs. 200/- and
Maximum of Rs. 1,000/-
Pre-closure charges 2% of the Outstanding Amount

All the above Fees & Charges are exclusive of GST.

The above charges are subject to change. For latest charges, please visit our
website [Link] .

INTEREST-FREE (GRACE) PERIOD:

The Interest-free credit period could range from 20 to 50 days. However, this
is applicable only on retail purchases and if the previous month’s balance has
been cleared in full. There is no Interest-free grace period for Cash withdrawals
from ATMs (Cash Advance).

SERVICE CHARGES (INTEREST)

If Minimum Payment Due (MPD) 2.50% p.m. / 30% on annualized basis

paid by Payment Due Date
If Minimum Payment Due (MPD) 2.95% p.m. / 35.4% on annualized basis
not paid by Payment Due Date
SERVICE CHARGES (INTEREST) CALCULATION (ILLUSTRATIVE
EXAMPLE):
In the event a Credit Cardholder chooses not to pay his/her Outstanding
balance in full on the due date, the Cardholder will not have any Grace period
and Service charges (interest) are payable at the monthly interest rate.
For Cash Withdrawals (Cash Advance), there is no Grace period and interest
is payable from the date of withdrawal.

Example:
Considering Billing date 25th of every month
Transaction Period: 25th Mar’24 to 24th Apr’24
Billing Date: 25th Apr’24 and Due Date: 15th May’24 (20days from the billing
date)

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% MPD
Date of Transaction Amount
Contribution calculation
Transaction Particulars (in Rs.)
to MPD (in Rs.)
08-Apr-24 Online Purchase 5,000 5% 250.00

Assuming no previous balance carried forward from 25th Mar’24, the Statement
generated on 25th Apr’24 shows an outstanding balance of Rs.5,000/-.
MPD @ 5% would be Rs.250/-.
Payment Due date is 15th May’24.

Possibility – 1: If the entire outstanding of Rs.5,000/- is paid by due date

i.e. on or before 15th May’24, no service/finance charges (interest) will be
levied.

Possibility – 2: If MPD (Rs.250) paid on or before Payment Due date

(assuming no spends on credit card from 25th Apr’24 to 24th May’22):
Since, only MPD amount has been paid, net outstanding of previous month bill
remains to be paid. Thus, service/finance charges at the rate of 2.50% p.m on
Net Outstanding amount (=5,000-250 = Rs.4,750/-) + GST shall be charged.
Transaction Period: 25th Apr’24 to 24th May’24
Billing Date: 25th May’24 and Due Date: 14th Jun’24 (20days from the billing
date)

% MPD
Transaction Amount
Date Contribution calculation
Particulars (in Rs.)
to MPD (in Rs.)
Net Outstanding from
4,750.00 5% 237.50
previous month bill
Service/Finance
25-May-24 Charges @2.5%p.m. 118.75 5% 5.94
on Rs.4750
GST on Service/
25-May-24 21.38 5% 1.07
Finance Charges
Total Amount Due 4,890.13 Total 244.51

Statement generated on 25th May’24 shows total dues as Rs. 4,890.13 and
MPD of Rs.250/- (round off higher to Rs.10).

Possibility – 3: If MPD is not paid on or before Payment Due date

(assuming no spends on credit card from 25th Apr’24 to 24th May’24):
Since, no amount paid, total outstanding of previous month bill (Rs.5,000/-)
remains to be paid. Bank will charge service/finance charge (interest) @ 2.95%
p.m. on Outstanding amount (Rs.5,000/-) + GST. Late payment fee Rs. 200/- +
GST shall also be levied.

Classification: Internal
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% MPD
Transaction Amount
Date Contribution calculation
Particulars (in Rs.)
to MPD (in Rs.)
Outstanding from
5,000.00 5% 250.00
previous month bill
25-May-24 Late Payment Fee 200.00 5% 10.00
GST on Late
25-May-24 36.00 5% 1.80
Payment Fee
Service/Finance
25-May-24 Charges @2.95% on 147.50 5% 7.38
Rs.5000 spends
GST on Service/
25-May-24 26.55 5% 1.33
Finance Charges
Total 270.50
Unpaid MPD
Total Amount Due 5,410.05 of previous 250.00
month bill
Grand Total 520.50

Statement generated on 25th May’24 shows total dues as Rs.5,410.05 and

MPD of Rs.530/- (rounded to the next higher 10th digit).

Possibility – 4: If partial payment (less than MPD) is paid on or before

Payment Due date (assuming no spends on credit card from 25th
Apr’24 to 24th May’24):
Since, Rs.200 (less than MPD) is paid, net outstanding of previous month bill
remains to be paid. Thus, service/finance charges at the rate of 2.95% p.m
on Net Outstanding amount (=5,000-200 = Rs.4,800/-) + GST shall be
charged. Late payment fee Rs. 200/- + GST shall also be levied as payment
was less than MPD amount.
% MPD
Transaction Amount
Date Contribution calculation
Particulars (in Rs.)
to MPD (in Rs.)
Net Outstanding from
4,800.00 5% 240.00
previous month bill
25-May-24 Late Payment Fee 200.00 5% 10.00
GST on Late
25-May-24 36.00 5% 1.80
Payment Fee
Service/Finance
25-May-24 Charges @2.95% on 141.60 5% 7.08
Rs.4800 spends
GST on Service/
25-May-24 25.49 5% 1.27
Finance Charges
Total 260.15
Unpaid MPD
Total Amount Due 5,203.09 of previous 50.00
month bill
Grand Total 310.15
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Statement generated on 25th May’24 shows total dues as Rs.5,203.09 and

MPD of Rs.320/- (rounded to the next higher 10th digit).

B. DRAWAL LIMITS
i. The Bank will at its sole discretion, determine the Credit Limit and Cash
Advance Limit and notify the Cardholder.
ii. The available Credit Limit to the Cardholder will be the unutilized value of the
Credit Limit at any point of time after taking into account, the balance
outstanding, any transaction already done by the Cardholder, but not
received by the Bank for processing as on that date and unpaid portion of
amount converted for EMI payment.
iii. The Bank at its sole discretion may consider Renewal, Enhancement /
Reduction in Credit Limit/ Cash Advance Limit based on proven income as per
Bank’s policy guidelines.
iv. The total limit will be terminated upon cancellation of the Credit Card.
v. The Cash withdrawal limits for all Card variants is as under.

VISA Gold 20% of Card Limit

RuPay Platinum/ VISA Platinum/ Union JCB Health/ 30% of Card Limit
Diva𝑎̅ Credit Card
RuPay Select/ VISA Signature/ Union UNI CARBON/ 40% of Card Limit
Union JCB Wellness
Union MSME / VISA Corporate Business Card Cash withdrawals
not Allowed

C. BILLING
Bills will be mailed by the Credit Card Department on the 10th and 25th of every month
to the Registered e-mail ID provided by the cardholder. Physical copy of the bill will be
sent to those card holders whose email ID is not available in the Bank record. Bills are
sent to cardholders provided there is (1) usage in the card (2) any outstanding
amount in the Card and (3) any Credit balance in the Card.
i. Monthly bills shall be prepared by the Service Provider on 10th and 25th of
every month showing the summary of the transactions in the card account from
10th and 25th of the previous month to 9th and 24th of current month,
respectively. Due date shall be
ii. Due Date for payment of the bill amount will be 20 days from the date of Billing
(date mentioned in the statement).
For example, for bill generated on 25th of every month (for all months except
Feb.), due date shall be 14th / 15th of next month, provided, due date is 20 days
from the date of billing.
For bill generated on 25th of every Feb. month, due date shall be 16 th (if leap
year) / 17th (if non-leap year) of next month.
iii. To find out the details of the Bill, Card holder can contact the Bank through 24x7
National Toll-free No. 1800 425 1515/1800 208 2244/1800 425 3555 or Phone
No. 040-24683219 / 3210 /3220 or during office hours. Bill can be generated from
VYOM app., Union Credit Card App., bank’s credit card website
[Link] bank’s nearest branch.
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iv. Card holders are expected to settle the bills based on usage of the Card /
Charge slips or by inquiring the bill amount on the above numbers or through
Mobile App (Union Credit Card App / VYOM) or through Union Bank of India
branches. Card holder can also check credit card dues in their respective Internet
Banking after login. Non-receipt of the Bill will not absolve the Card holder's
obligation or liability under the agreement.
v. Rollover Credit Facility: Card holder can choose to pay "Minimum Payment
Due" (MPD) as shown in the Bill. MPD will be equal to All previous unpaid minimum
dues + 5% of the current outstanding + Over limit amount (if any) + EMI amount (if
opted).
vi. If only MPD is paid on or before Due Date, the outstanding balance will be rolled
over to the subsequent month. The Roll-over balances attract Service charges
(interest) as mentioned under the head ‘Fees and charges’ above.
vii. Card holder is also at liberty to pay the total dues or MPD or any amount between
the MPD and total dues.
viii. The liability arising out of the usage of Add-on Card will be that of the Principal
Cardholder only.
ix. Making only the minimum payment every month would result in the repayment
stretching over months/years with consequential compounded interest payment
on the outstanding balance.
Method of Payment
I. UPI:
The VPA (Virtual Payment Address) for payments via UPI will be as per
following syntax:
cc<XXXXXXXX>@ubicard; where <xxxxxxxx> stands for Credit Card
customer ID.
VPA and QR code are also mentioned in statement delivered to the cardholder
by email/post for payment through UPI.
II. Bill Desk: Cardholder can pay credit card dues through Bill Desk on bank’s credit
card website [Link]
III. NEFT / RTGS / IMPS: Credit Card holders can also make payment from any
other Bank through NEFT / RTGS / IMPS. Such cardholders have to provide the
following details to their Bank along with Credit Card number:
Name of the Beneficiary Bank : Union Bank of India
Branch Name : Credit Card & MAB Department
IFSC Code : UBIN0807826
Account number of Beneficiary : 16 Digit Credit Card Number
Name of the Beneficiary : Union Bank Credit Card & MAB
Department
Sender's information : Mobile number & e-mail ID
IV. Standing Instruction: Customers can opt for standing instructions / Auto debit
for payment of "Total bill amount" OR “Minimum Payment Due” from their linked
Operative Account. Sufficient balance is to be maintained in such Operative
account to execute the Standing instruction on due date.
V. Net Banking: Card holders who have opted for Internet Banking facility can make
the payment through the option available by logging in to
[Link] .
Classification: Internal
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VI. Cardholders can also pay the credit card dues through Bharat Bill Payment
System (BBPS) enabled channels. Bharat BillPay transaction can be initiated
through multiple payment channels like internet banking, mobile banking, mobile
wallets etc.
[Link] / Cheque / Draft: Payment of Credit Card bills are accepted in cash or
cheque or any other Bank cheque/DD across the counter at all Branches of Union
Bank of India.
[Link] the event of dishonour of cheque or if standing instruction is not executed due
to insufficient balance or for any other reason, Bank reserves the right to initiate
appropriate action under Sec. 138 of Negotiable Instrument Act, in addition to
levying Cheque Return Charges & Service Charges as applicable.
IX. In the event of Card holder making payment in excess of the amount due as per
the monthly bill, Card holder shall not be entitled to any interest on the credit
balance. The same shall be adjusted against amount due in the subsequent
monthly bills.
X. In case of change in address, registered Mobile number, landline number or e-
mail ID, Card holders are requested to communicate the change to the Bank
immediately, for effective communication.
XI. Turnaround time for payment credit to card account through various modes as
below:
Turnaround Time (TAT)
Mode of payment
for credit to card account
UPI using VPA / QR code in statement T day
Cash / Transfer cheque in Union Bank of
T day
India branch
VYOM app. T day
Bill Desk T+2 days
Auto-debit from Union Bank of India account T+1 day
NEFT / RTGS / IMPS T day
Internet Banking – Union Bank of India T day
Subject to realisation of
Cheque / Draft
clearing funds
Note: Only business / working days are considered for calculation of TAT in
above table.

[Link] Disputes: All contents of monthly bill will be deemed to be correct and
accepted by the Card holder, unless Card holder informs the Bank of any
discrepancies before the due date of the bill. The Bank on receipt of written
complaint shall duly investigate as per the VISA/NPCI dispute resolution
procedure and rectify, in case of any genuine discrepancy.
The Cardholder may contact the Bank for making any enquiries or for any
Grievance Redressal through any of the following means:
1) 24x7 Toll Free No.: 1800 425 1515/1800 208 2244/1800 425 3555
2) 040-24683210 / 3219 / 3220 (Customer Service Officer during office hours)
3) Through e-mail: ccdhelpdesk@[Link]
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4) In case response is not received by the Cardholder within a reasonable time,

Card holder may contact the Credit Card & MAB Department Grievance
Redressal Officer at Credit Card & MAB Department. Union Bank of India,
Union Bank Building, Mafatlal Centre, 6th Floor, near Vidhan Bhavan Marg,
Nariman Point, Mumbai 400021 or by sending an e-mail to:
[Link]@[Link]
[Link] shall seek explicit consent of the cardholder to adjust credit amount
beyond a cut-off, one percent of the credit limit or Rs.5,000/-, whichever is
lower, arising out of refund/failed/reversed transactions or similar transactions
against the credit limit for which payment has already been made by the
cardholder. The consent shall be obtained through e-mail or SMS within seven
days of the credit transaction. The card-issuers shall reverse the credit
transaction to the cardholder’s bank account, if no consent/response is
received from the cardholder. Notwithstanding the cut-off, if a cardholder makes
a request to the Bank for reversal of the credit amount outstanding in the card
account into his/her bank account, the Bank shall do it within three working days
from the receipt of such request.

D. IN CASE OF DEFAULT
Before reporting a Cardholder as defaulter, such Cardholder will be issued a seven-
day notice period about Bank’s intention to report him/her as defaulter to the Bank.
If the Cardholder settles the dues after having been reported as defaulter, Bank will
update the status within 30 days from the date of settlement of the dues.

Special Mention Accounts (SMA)

As per the Regulatory guidelines, Bank is required to identify stress accounts by
creating sub-asset categories known as Special Mention Accounts (SMA).
SMA is categorized based on Principal or Interest payment or any other amount wholly
or partly overdue. Operative account shall be auto debited to recover MPD amount on
daily basis till recovery of MPD.
Bank shall report a credit card account as ‘past due’ to credit information companies
(CICs) or levy penal charges, viz. late payment charges and other related charges, if
any, only when a credit card account remains 'past due' for more than 3 days.
Default
Default Age Card Status
Category
SMA 0 Up to 30 days from Payment Due Date No change
Card is blocked for
further usage until
More than 30 days & up to 60 days from
SMA 1 repayment of amount
Payment Due Date
equal to or greater than
MPD is done.
More than 60 days & up to 90 days from
SMA 2 Card is hot listed.
Payment Due Date

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Non-performing Asset (NPA)

A Credit Card account will be treated as NPA if the MPD is not paid within ninety (90)
days from the Payment Due Date as mentioned in the statement.
In case of default Payment, reminders are sent by telephone, SMS, e-mail from time
to time to the Card holders, for payment of outstanding amount in the card account.
Bank staff and or third parties will contact cardholder personally to remind, follow-up
and collect dues. Any third party so appointed, shall adhere fully to the Fair Practices
Code for lenders. Bank retains the right to initiate legal action against the Card holder
/ legal heirs in case of default.
Occurrence of one or more of the following instances shall constitute an event of
default and the Bank may, at its sole discretion, withdraw the Credit Card facility.
• Card holder fails to pay amount due to the Bank within the stipulated period.
• Card holder fails to perform his/her obligations as per Credit Card Application /
Agreement.
• Any representation made by the cardholder, if proved to be incorrect, false or
incomplete including but not limited to income and / or Photo and address
identification documents submitted to the Bank.
• Default status of the Credit Card holder shall be reported to CIBIL/Experian or any
other Credit Information Company as approved by RBI, if Minimum Payment Due
or Total Dues are not paid.
• In the event of settlement of dues by the Cardholder to the full satisfaction of the
Bank, the default report shall be withdrawn within 30 days from the date of full
settlement of dues.
• In case of death of Cardholder, the Bank retains the right to proceed against the
legal heirs.
INSURANCE COVERAGE
Group Personal Accidental Insurance coverage is available to the Credit
Cardholders as detailed below, the Premium for which is to be borne by the
Cardholders only.
Accidental death
S. No. Variant Insurance Coverage
(in Rs.)
1 VISA Gold / VISA Classic 5,00,000
2 VISA Platinum 10,00,000
3 VISA Business Platinum NIL
4 VISA Signature 30,00,000
5 RuPay Platinum / Diva𝑎̅ Credit Card 10,00,000
6 Union UNI CARBON / Union JCB Health 10,00,000
(RuPay Platinum variants)
7 RuPay Select / Union JCB Wellness / Union 30,00,000
MSME
In addition to the above, complimentary insurance offers if any, provided by any
Network shall be applicable.

Classification: Internal
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Presently NPCI is offering the following free accidental death coverage for the
RuPay Cardholders i.e. the Premium shall be borne by NPCI only for Primary and
Add-on Cards.
Accidental death
S. No. Variant Insurance Coverage
(in Rs.)
1 RuPay Platinum / Diva𝑎̅ Credit Card 2,00,000
2 RuPay Select / Union JCB Wellness / Union 10,00,000
UNI CARBON / Union JCB Health / Union
MSME
Insurance coverage amount, Premium, Policy Tenure along with Policy Provider
are subject to changes from time to time. For latest details please visit our Credit
Card website [Link] .
Details of Accidental death Insurance Coverage and Premium payable:
i. In the event of settlement of claim, the Bank is at its discretion, to adjust the
proceeds of insurance claim first to all its outstanding liabilities of the Cardholder
in the card account and any other loans & advances pertaining to the deceased
cardholder.
ii. Bank is only a facilitator in settlement of Insurance claims and any claim
settlement, is at the discretion of the insurance Company as per terms and
conditions of Policy. Any dispute in settlement of claim is at the discretion of the
Insurance Company as per Terms of the Policy and Bank takes no responsibility
or liability in this matter, whatsoever.
iii. For claim under Free Accidental Death Insurance coverage (premium borne by
NPCI) provided by NPCI on RuPay credit cards, Minimum one successful
transaction at any POS using physical RuPay card or an e-commerce transaction
done using details of RuPay card, both Intra and Inter-bank i.e. on-us or off-us
within 30 days prior to date of accident, including date of accident. UPI
transaction or ATM transaction is not covered. Any terms and conditions of Free
Accidental Death Insurance (provided by NPCI) may change from time to time.
iv. Cardholder desirous of opting for Accidental Death Insurance Coverage, can do
so explicitly in writing or in digital mode, duly providing the details of nominee viz.
Name of the Nominee, Age of the Nominee and Relationship with the Cardholder.
Premium shall be debited after successfully processing of opt-in request.
v. Under Accidental Death Insurance coverage (where premium borne by
cardholder) (for VISA/RuPay credit cards):
1. Cardholders who have attained the age of 18 years and not completed 70
years are eligible to be covered.
2. Up to 3 Add-on card holders other than the primary card holders are eligible
for insurance after the consent from the Primary card holders and payment
of premium. However, add-on members can be covered only if primary
member is covered.
3. The premium for add-on card holders will be debited from the respective
card account with the consent of Primary card holders.

Classification: Internal
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4. In case premium is debited for only one person, the primary member will be
taken as insured and other add-on member will be considered as uninsured
and no claim will be entertained towards uninsured persons.
5. For newly issued cards, if card holder opted for the insurance coverage,
bank will debit the premium from Credit Card holders’ card account on the
date of activation of Credit Card and hence, the Cardholder will be covered
from the date of premium debited from Credit Card holders A/c.
6. Once card holder has opted for insurance coverage, the insurance (policy)
shall be renewed every year and renewal premium shall be paid to the
Insurer on or before the date of expiry of the existing insurance policy or of
the subsequent renewal thereof. The Insurer shall not however, be bound to
give notice that such renewal premium is due.

E. TERMINATION / REVOCATION
i. Cardholder is at liberty to terminate the agreement at any time by notifying the
Bank in writing or through dedicated e-mail ID, IVRS or SMS. Termination will
be effective only after payment of the total dues in the Card account.
ii. For cancellation of Credit Card, Cardholder can also visit our Website
[Link] > Log in > Requests > Cancel Card.
iii. Cardholders can also send credit card cancellation (closure) request in e-mail to
ccdhelpdesk@[Link] from their registered e-mail.
iv. The Agreement shall stand terminated on the death or insolvency of the
Cardholder and the Bank will be entitled to recover the entire dues against the
Card immediately on the death or insolvency of the Cardholder.
v. The Bank at its sole discretion may terminate the agreement at any time and
restrict the use of the Cards without assigning any reason whatsoever and
without prior notice thereto. However, Card holder will be informed of such action.
vi. Cardholder is liable for all charges incurred by using primary card/add-on card
before termination or cancellation of the Cards.
vii. If a Credit Card has not been used for a period of more than one year, the
process to close the Card is initiated after intimating the Cardholder. If no reply
is received from the cardholder within a period of 30 days, the card account is
closed, subject to payment of all dues by the Cardholder.
viii. Cardholder should activate the Card within 30 days from the date of issuance of
the Card, failing which the Card will be cancelled as per RBI guidelines.
ix. When card closure is requested by the cardholder, failure on the part of the card-
issuers to complete the process of closure within seven working days shall result
in a penalty of Rs.500/- per calendar day of delay payable to the cardholder, till
the closure of the account provided there is no outstanding in the account.
However, if dues exist at the time of closure request, the said closure request
shall be considered null & void.

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F. LOSS / THEFT / MISUSE OF CARD:

i. In case of loss / theft / misuse of the credit card, cardholder can block the card
using below channels:
24x7 National Toll-free Number-1800 425 1515/1800 208 2244/1800 425 3555
UV connect - Avail credit card services (block/unblock) on our official WhatsApp
number 9666606060 from your registered mobile number.
Union Credit card app. > Log in > Manage card > Block your credit card.
VYOM app. > Log in > Transact > Credit card > select credit card (to block) >
Hot-list Credit Card.
Credit card website ([Link] > Log in >
Request > Lost Card (choose Re-issue card option for issuance of replacement
card).
ii. The Card holder must lodge a complaint/First Information Report (FIR) with
police and a copy of which must accompany the notice to the Bank.
iii. Card holder is liable for all transactions, charges incurred on the Cards, till the
notice/communication is received by the Bank.
iv. If the Card holder has a reason to believe that he/she has not received the
Card, or his/her Card is being misused by others, the Cardholder must
immediately notify the same to the Bank in Writing.
v. Cardholder shall bear the entire loss in cases where the loss is due to
negligence by the Cardholder, e.g. where the Cardholder has shared payment
credentials or Account/Transaction details, viz. Internet Banking user Id & PIN,
Credit Card PIN/OTP or due to improper protection on customer devices like
mobile / laptop / desktop leading to malware / Trojan or Phishing / Vishing
attack. This could also be due to SIM deactivation by the fraudster. Under such
situations, the Cardholder will bear the entire loss until the Cardholder reports
the unauthorized transaction to the Bank.
vi. Card holder must fully co-operate with the Bank / Law enforcing authorities in
the event of any investigation into any disputed transactions.
vii. Whenever a cardholder has informed about fraudulent use of his/her card, Bank
shall examine such complaint and do the necessary initial investigation. On
confirming that prima facie there is fraud and it happened without connivance
or negligence of the customer, Bank shall initiate the chargeback to get back
the amount from the acquiring Bank/merchant. Wherever the disputes could not
be resolved through chargeback, Bank shall raise Pre-arbitration/ Arbitration
claim against the acquiring Bank/ merchant. However, since such procedures
would take long time to settle, Bank, in the meantime, will consider releasing
the money to the customer, pending settlement of chargeback/pre-
arbitration/arbitration claim.

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G. GRIEVANCE REDRESSAL AND COMPENSATION FRAMEWORK

The Cardholder may contact the Bank for making any enquiries or for any Grievance
Redressal through any of the following means:
i.
24x7 Toll Free No.: 1800 425 1515/1800 208 2244/1800 425 3555
ii.
040-24683210 / 3219 / 3220 (Customer Service Officer at office hours)
iii.
Through e-mail to ccdhelpdesk@[Link]
[Link] writing to Credit Card & MAB Department, Union Bank of India, Mafatlal
Centre, 6th Floor, near Vidhan Bhavan Marg, Nariman Point, Mumbai 400021.
v. In case response is not received by the Cardholder within a reasonable time,
Cardholder may contact the Grievance Redressal Officer at Credit Card & MAB
Department, Union Bank of India, Mafatlal Centre, 6th Floor, near Vidhan
Bhavan Marg, Nariman Point, Mumbai 400021 or by sending an e-mail to
[Link]@[Link]
vi. Any amount blocked for unsuccessful transaction / failed transaction shall be
reversed/unblocked within T+5 days (business / working days).

Bank will be guided by the Policy on Compensation, Grievance Redressal and

Customers Rights for financial losses which customers might incur due to deficiency
in the services offered by the Bank which can be measured directly. The commitments
as per the Compensation Policy are without prejudice to any right, the Bank will have
in defending its position before any Forum duly constituted to adjudicate banker-
customer disputes.

H. DISCLOSURE
i. The applicant expressly authorizes the Bank as under.
“To disclose, from time to time any information relating to my/our card/s
including any default or payments to any other card issuer, CIBIL/Experian or
any credit information bureau, financial institution, subsidiary, affiliate or
associate of Union Bank of India and to any third party engaged by Union Bank
of India for purposes such as Marketing, Verification, Recovery or follow-up of
card dues and to improve functionality and stability of the financial system.

I. EXCLUSION OF LIABILITY
Without prejudice to the foregoing, the Bank shall be under no liability whatsoever,
to the Card holder in respect of any loss or damage arising directly or indirectly out
of -
a) Any defect in any goods or services purchased through the Credit Card.
b) Refusal of any person to honour or accept the Credit Card
c) Malfunction of any Electronic Data Terminal or any computer
terminal/equipment or communication network.
d) Giving transaction instruction other than by the Card holder.
e) Any statement made by any person requesting to return of the Card or any act
performed by any person in conjunction.
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f) Handing over of the Card and details like card number, expiry date, 3 digit CVV
number mentioned on the rear side of the card or PIN or Password created
under One Time PIN (OTP) by the Cardholder to others.
g) The Bank exercising its right to demand and procure the surrender of the Card,
prior to the expiry date embossed on its face, whether by the Bank or any
person or Electronic Data Capture Terminal (EDC or PAS) or computer terminal
or ATM.
h) The exercise by the Bank of its right to terminate any Card.
i) Any injury to the credit character and reputation of the Cardholder alleged to
have been caused by repossession of the Card and for any request for its return
or the refusal by any merchant establishment/ATM/website or mail order, or any
establishment to honour or accept the Card.
j) Decline of a charge because of exceeding foreign exchange entitlements as
prescribed by FEMA rules or RBI guidelines, issued from time to time or the
Bank becoming aware of the Card holder exceeding his/her limit or entitlements
etc.
k) In the event of a demand of outstanding dues or claim for settlement of
outstanding dues from the Card holder is made either by the Bank or any person
acting on behalf of the Bank, the Cardholder agrees and acknowledges that
such demand or claim shall not tantamount to be an act of defamation or an act
prejudicial to or reflecting upon the character of the Card holder, in whatsoever
manner.
l) Bank is nowhere held responsible for whatsoever the acts of VISA / NPCI
concierge services or any other services offered by VISA / NPCI in any country
or merchants who have offered any discounts or cash back or any merchant
benefits or under any scheme, that is offered or that may be offered, from time
to time.
m) Decline on any online transaction authorization by the computer system or
communication network due to defects in authentication on validating with
wrong details of the card.

J. LIEN AND RIGHT TO SET-OFF:

i. The Bank will have a lien and right to set-off on all monies belonging to the
cardholder and/or Add-on Card holder standing to their credit in any accounts,
whatsoever with the Bank or in the possession or custody of the Bank, without
any relation to the age of the debt/liability.
ii. The Bank reserves the right to alter/modify any terms and conditions, from time
to time as per the Internal policy of the Bank or Statutory or RBI Guidelines.
iii. Such changes made from time to time will be communicated through the Monthly
bill or by sending SMS or by email and are binding on the Cardholder.
iv. In case of Corporate cards, the company is wholly liable for unpaid outstanding
balance. Bank will have a lien/right to set-off over the balances lying in the
accounts of the company, whatsoever with the Bank/Securities in the possession
or custody of the Bank.

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K. MISCELLANEOUS:
i. Cardholder should activate the Card within 30 days from the date of issuance of
the Card, failing which the Card will be cancelled as per RBI guidelines.
ii. Cardholder shall visit our Website [Link] or
use the Union Credit Card App / VYOM for Green PIN generation.
iii. Cardholder can check and redeem reward points for credit card bill payment,
purchasing gift vouchers etc. using:
Union Rewardz app. (available on Google Playstore & Apple Store) or
Union Rewardz website [Link]
iv. Cardholder can use contactless feature of Union Bank of India Credit Cards to
make transactions of Rs.5,000/- or less with a simple tap. International/Domestic
payment channels (POS/Online/Contactless) can be enabled/disabled using
Union Credit card app., VYOM app. & website login
([Link]
v. Cardholder should furnish the Mobile number and e-mail address for receiving
the transaction alerts. Any change in the e-mail ID or Mobile number is to be
informed to the Bank immediately, by approaching any branch of Union Bank of
India. Any correspondence with the Bank shall be from the registered e-mail id
only.
vi. Cardholder shall set the sub-limits within his/her overall Credit Card limit viz. for
e-Comm, PoS, ATM for domestic as well as for International transactions,
through the Union Credit Card App / VYOM.
vii. Cardholder should inform the Bank immediately (24x7 Toll free No. 1800 425
1515/1800 208 2244/1800 425 3555) upon receipt of any alert not pertaining to
him/her, which may be of suspicious nature on account of fraudulent transaction
/ misuse of the card.
viii. Cardholder shall use the card only in a reputed merchant establishment and
ensure that the card swipe takes place in their presence to avoid skimming fraud.
Any online transactions to be made only in a secured website (website with
[Link] to prevent misuse or hacking the card data.
ix. Whenever a Cardholder makes any online transactions, it should be ensured that
the transaction is done with a 2-factor authentication (2FA). If the Website is not
prompting for additional password authentication, the Cardholder is held
responsible for all acts and payments in this regard. Bank is not responsible in
case any dispute arises at a later date.
x. Cardholder to avoid any phishing e-mail that may demand for the card details,
expiry date CVV number or 2 factor authentication password or OTP.
xi. Apart from the terms and conditions mentioned above, Bank retains the right to
alter any charges or fees from time to time or to introduce any new charges or
fees, as it may deem appropriate, with due intimation to cardholders.

***

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