Yogita bhoria
65 silkstream road
Burnt oak
HA8 0DD
Yogitabhoria2301@[Link]
Professional profile
Customer-focused sales assistant with over 2 years of experience in a high
street retail setting,consistently achieving excellent sales figures.
As a proactive,confident retail professional with successful sales experience in
clothing retail, I am skilled in forming relationships with customers and offering
expert advice on the most appropriate product and services for their needs. I
am a target oriented individual who loves the challenges of ensuring every
customer gets what they are looking for.
CAREER SUMMARY
V-mart, pathankot ,punjab (India)- sales assistant
2020- 2021
Working for a footfall Home and fashion retail outlet, reporting to the store manager.
Responsible for advising customers and processing sales across all products and
services .
KEY RESPONSIBILITIES
● greet new and existing customers, tailoring services and selecting
appropriate products to meet their needs and expectations.
● manage customer complaints through to a satisfactory resolution,
escalating the issue to the store manager if necessary.
● Complete daily till reconciliations reporting any discrepancies to the
store manager and depositing all takings into the safe.
Redtape- sales assistant
2021- - 2022
Working for a large fashion retailer . Reporting to the store manager responsible
for providing exceptional customer services processing order and maintaining the
store
● Welcomed all customer who entered the store
● Answered all customer queries such as assisting customers to source
specific products and giving advice on product selection.
● Process the cash and card payments by the stores POS system.
● Processed customer refunds and credit notes.
● Balanced the till at the end of each day reporting any issues to the
store manager.
EDUCATION
University of the West of Scotland (London campus), impus building 2
Clove crescent E142BE- msc accounting and finance (master degree)
8may 2023- 10 June 2024
Smt. Rama chopra college (pathankot,punjab,India)
Bachelor of commerce (bachelor degree)
2018-2021
CORE SKILLS
1. Clothing retail
2. Customer Support
3. Consultative sales
4. Extensive product knowledge
5. POS system
6. Complain handling
AWARDS
● Awarded as employee of the month for April,may,December in v mart
departmental store.
● Consistently reached monthly sales target and holding the record for
highest sales month in the stores 5 year history.
