ANZ CASHACTIVE CONTROL

USER GUIDE
Australia
AUSTRALIA & NEW ZEALAND

AUSTRALIA & NEW ZEALAND

04 | 2023

AUSTRALIA & NEW ZEALAND

PUBLIC
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Table of Contents
1. INTRODUCTION ..................................................................................................... 3
2. USER ADMINISTRATION AND LOGON ....................................................................... 4
2.1. User Registration ................................................................................................... 4
2.2. Administrator and Releaser Logon ............................................................................ 6
2.3. Company Administered User Logon .......................................................................... 8
2.4 Create a New User ................................................................................................... 10
2.5. Authorise New User .............................................................................................. 11
2.6. Edit, Delete or Revoke an Existing User .................................................................. 12
2.7. Authorise Existing User Changes ............................................................................ 15
3. CLIENT ACCOUNT CREATION AND ADMINISTRATION ............................................... 16
3.1. Create Client Account ........................................................................................... 16
3.2. Edit Client Account ............................................................................................... 21
3.3. Authorise Client Account Changes .......................................................................... 23
3.4. Edit Account Details ............................................................................................. 25
3.5. Authorise Account Changes ................................................................................... 27
3.6. Capitalise Interest – Single Account........................................................................ 29
3.7. Capitalise Interest - Bulk Accounts ......................................................................... 30
3.8. Import Account Holder File .................................................................................... 31
3.9. Authorise Account Holder File ................................................................................ 33
4. CLIENT ACCOUNT CLOSURE ........................................................................................ 34
4.1. Settlement of Account .......................................................................................... 34
4.2. Close Account - Single .......................................................................................... 35
4.3. Close Account – Bulk Accounts............................................................................... 39
5. TRANSACTION ALLOCATIONS ..................................................................................... 44
5.1. Manually Allocate Transactions to Single Account ....................................................... 44
5.2. Manually Allocate Transactions to Multiple Accounts ................................................. 47
5.3. Authorise or Reject Allocations ............................................................................... 50
5.4. Create or Edit Automatic Allocation Rules ................................................................ 51
6. PAYMENTS AND TRANSFERS ....................................................................................... 54
6.1. Create Internal Transfer ........................................................................................ 54
6.2. Authorise Internal Transfer.................................................................................... 56
6.3. Create Internal Receipt ......................................................................................... 57
6.4. Authorise Internal Receipts ................................................................................... 59
6.5. Domestic Payments .............................................................................................. 61
6.6. Urgent Domestic Payment ..................................................................................... 63
6.7. Non-Client Interest Payment ................................................................................. 65

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6.8. Authorise External Payment .................................................................................. 67
6.9. Release External Payment ..................................................................................... 68
6.10. Batch Payment (Domestic Payment) ....................................................................... 69
6.11. Authorise Batch Payment ...................................................................................... 71
6.12. Release Batch Payment ......................................................................................... 72
6.13. Processing Rejected Payments ............................................................................... 73
6.14. Create Payment Template ..................................................................................... 75
6.15. Edit Payment Template ......................................................................................... 77
6.16. Authorise Template .............................................................................................. 78
6.17. Cancel Future Dated Transactions ......................................................................... 79
6.18. Authorise Cancellation of Future Dated Transactions ................................................ 80
6.19. Release Cancellation of Future Dated Transactions .................................................. 81
7. REPORTING .............................................................................................................. 82
7.1. Generating Report ................................................................................................ 82
7.2. Generating Historical Statements ........................................................................... 85
8. VIEW ACCOUNT AND TRANSACTION HISTORY .............................................................. 86
8.1. View Account Balances and Transactions ................................................................. 86
8.2. View Transaction History ....................................................................................... 88
8.3. View Allocations History ........................................................................................ 90
8.4. Search for Client Account ...................................................................................... 91
8.5. Search for Account Holder ..................................................................................... 93
8.6. Search for Account ............................................................................................... 95
APPENDIX .................................................................................................................... 96
A. Transaction Types ................................................................................................ 96
B. Debits and Credits to Accounts .................................................................................... 97
C. Valid Characters ........................................................................................................ 98
D. Allocations and Dates ................................................................................................ 98
E. Automatic Allocation Rules - Additional Examples .......................................................... 99
F. Tax Reporting Type .................................................................................................. 102

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1. INTRODUCTION
PURPOSE OF THIS USER GUIDE
The aim of this guide is to:
 Provide guidance on ANZ Cashactive Control User Interface;
 Assist you after you’ve completed the initial system training; and
 Be used as a starting point for training new staff.
This document will be updated with new functionality and information from time to time. Please
ensure you regularly check the available version here to ensure you have the most up-to-date
copy.
This guide should be read in conjunction with the ANZ Cashactive Control Manual which
provides you an overview of Cashactive Control and the essential processes designed to support
the Cashactive Control service.

UPDATING YOUR INFORMATION AND SECURITY DEVICES

Please contact your ANZ Representative for the following:
 To add, modify or delete Natural Accounts and ANZ Administered Users
 To order new or replacement Security Devices

FURTHER ASSISTANCE
This guide contains information and procedures about key system tasks. If you require further
assistance, please contact ANZ Helpdesk:
 In Australia on 133 199, Monday to Friday between 7am and 8pm AEST (excluding public
holidays)
 In New Zealand on 0800 800 760 between 7:30am and 10pm (New Zealand Standard
Time)
 If you are calling internationally, on +61 3 9601 1200 between 7am and 8pm
(Melbourne time).

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2. USER ADMINISTRATION AND LOGON
2.1. User Registration
Description Steps
Before you can log on and use ANZ
To register for ANZ Cashactive Control:
Cashactive Control, you must register as a
User. You will have received a pre- 1. In your browser, navigate to:
registration key (User key) from your [Link]
Administrator that enables you to register ive/cashactive-control/
for ANZ Cashactive Control.
The ANZ Cashactive Control page displays.

Prerequisites 2. In the Company Administered User

section, for either Australia or New
The following prerequisites are required Zealand, click Log on.
before beginning this process:
The ANZ Cashactive Control Log In page
User key provided by Administrator. displays.
3. Click Register Details.
Roles
The New User Registration (Step 1 of 4) page
This process applies to all Company displays.
Administered User types.
4. In the User key field, enter the pre-
registration key provided.
Support
5. Complete the mandatory fields.
If you require further assistance, please
contact ANZ Helpdesk. 6. Click Next.
The New User Registration (Step 2 of 4) page
displays.
7. In the Password field, enter a password.
8. In the Confirm Password field, repeat
the same password entered in the
Password field.
9. Click Next.
The New User Registration (Step 3 of 4) page
displays.
10. In the Security Question 1 and Security
Question 2 sections:
 from the Question drop down list,
select a security question.
 in the Answer field, enter an answer.
 in the Confirm Answer field, repeat
the answer entered in the Answer field.
11. In the Memorable Question section:
 In the Question field, enter a
memorable question.
 In the Answer field, enter an answer.

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  In the Confirm Answer field,
repeat the answer entered in the
Australia and New Zealand Logon
Answer field.
On the ANZ Cashactive Control page,
12. Click Next.
ensure to click ‘Log on’ relevant to where
The New User Registration (Step 4 of 4) your company is registered, either Australia
page displays. or New Zealand.
13. To submit the registration for
authorisation, click Finish. Username
You have successfully completed ANZ Cashactive Control will assign the
registration. Username. When registering it is a good
idea to make a note of it.
The registration is sent for authorisation by
your Administrator. Once authorised, your
Administrator will notify you and you can Password Criteria
logon and begin using ANZ Cashactive
 The password criteria for ANZ
Control. For more information on logging
Cashactive Control:
on, refer to the Company Administered User
 Minimum of eight (8) characters
Logon guide.
 Comprised of at least three (3) of:
• Uppercase characters
• Lowercase characters
• Numbers
• Special characters
ANZ Cashactive Control will not allow
the following:
• A user's full name or user
identification (username)
• Three or more consecutive numbers in
ascending or descending order
• Three or more consecutive repeats of
the same character

Security and Memorable Questions

The answer to the Memorable Question is
used whenever you log in to ANZ
Cashactive Control.
The answers to Security Question 1 and
Security Question 2 are only used for
password resets.
All answers are case sensitive. It is
recommended to use all upper case or all
lower case when setting these.
Note: The Security or Memorable Questions
cannot be reset by you or an Administrator.
If you forget the answers your User account
needs to be deleted and recreated by ANZ.

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2.2. Administrator and Releaser Logon
Description Steps
Administrators and Releasers (who release
To logon to ANZ Cashactive Control as an
external payments) logon to ANZ
Administrator or Releaser:
Cashactive Control differently to other
Users. 1. In your browser, navigate to:
Administrators and Releasers are setup to [Link]
logon with a Username and one of the cashactive-control/
following options:
The ANZ Cashactive Control page displays.
 Password
2. In the ANZ Administered User section, for
 Token
either Australia or New Zealand, click Log
on.
Prerequisites
The Logon page displays.
The following prerequisites are required
3. Enter your User ID in the User ID field.
before beginning this process:
4. Click on Submit.
 ANZ has provided a Username and one
of the following: 5. Logon using one of the following methods:
 Password
 Token To Then
Log on with In the Log on with token
Roles token section:

This process applies to the following role in  In the Password field,

ANZ Cashactive Control: enter your password.
 In the Token OTP
 Releaser field, enter the token
 Administrator. password.
Log on with In the Log on with
Support password password section:
If you require further assistance, please
 In the Password field,
contact ANZ Helpdesk.
enter your password.

6. Click Logon.
The ANZ Cashactive Control home page
displays.
You have successfully logged on.

Australia and New Zealand Logon

On the ANZ Cashactive Control page,
ensure to click ‘Log on’ relevant to where
your company is registered, either Australia
or New Zealand.

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Incorrect Password
If your password is entered wrong three
times, your account is made inactive. You
must contact ANZ to reset your password.

Password Expiry
Passwords expire after 60 days. When
expired you are prompted to change.

Logging Out
To log out, from the main menu select ‘My
Profile’ > ‘Log Out’.

Automatic Logout
You will be automatically logged out if your
ANZ Cashactive session is inactive for 15
minutes, i.e. you do not conduct any
actions in ANZ Cashactive Control for 15
minutes.

Change Password
You can change your password from the
Logon page; click the ‘Change Password’
link.

Password Criteria
 The password criteria for ANZ
Cashactive Control:
 Must be different from previous 12
passwords
 Must be between six to 20 characters in
length
 Must contain alphanumeric characters
only (A-Z, a-z, 0-9)
 Must contain a minimum of two letters
and two numbers.
 Cannot contain your Username, or
‘password’ in any case variation.
 No more than 50% of the password can
be the same alphanumeric character.
 Cannot contain 5 characters that are
next to each other on a QWERTY
keyboard.

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2.3. Company Administered User Logon
Description 3. In the Please answer your memorable
question field, enter your answer.
When you have registered and your logon
credentials have been authorised by your 4. Click Log In.
Administrator, you can start using ANZ The ANZ Cashactive Control home page
Cashactive Control. displays.
Prerequisites You have successfully logged in to ANZ
The following prerequisites are required Cashactive Control.
before beginning this process:
 User registered and authorised by Australia and New Zealand Logon
Administrator.
On the ANZ Cashactive Control page,
ensure to click ‘Log on’ relevant to where
Roles your company is registered, either Australia
This process applies to the following roles in or New Zealand.
ANZ Cashactive Control:
 User (All). Incorrect Password
If your password is entered wrong three
Support times, your account is made inactive. You
must reset your password.
If you require further assistance, please
contact ANZ Helpdesk.
Password Reset
Steps To reset your password, on the ANZ
To logon to ANZ Cashactive Control: Cashactive Control Log In page, click
Password Reset. You will be required to
1. In your browser, navigate to:
answer your Security Questions created
[Link] during registration.
ve/cashactive-control/
Note: The Security or Memorable Questions
The ANZ Cashactive Control page displays. cannot be reset by you or an Administrator.
If you forget the answers your User account
2. In the Company Administered User
needs to be deleted and recreated by your
section, for either Australia or New
Administrator.
Zealand, click Log on.
The ANZ Cashactive Control Log In page
Password Expiry
displays.
Passwords expire after 60 days. When
3. In the Username field, enter your
expired you are prompted to change.
Username.
4. In the Password field, enter your
Change Password
password.
To change your password, from the Logon
5. Click Continue.
page, click the ‘Change Password’ link.
The ANZ Cashactive Control Log In page
updates to display the ‘Please answer your
memorable question’ field.

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Password Criteria
 The password criteria for ANZ
Cashactive Control:
 Must be different from previous 12
passwords.
 Must be between six to 20 characters in
length.
 Must contain alphanumeric characters
only (A-Z, a-z, 0-9).
 Must contain a minimum of two letters
and two numbers.
 Cannot contain your Username, or
‘password’ in any case variation.
 No more than 50% of the password can
be the same alphanumeric character.
 Cannot contain 5 characters that are
next to each other on a QWERTY
keyboard.

Logging Out
To log out, from the main menu, select ‘My
Profile’ > ‘Log Out’.

Automatic Logout
You will be automatically logged out if your
ANZ Cashactive session is inactive for 15
minutes, i.e. you do not conduct any
actions in ANZ Cashactive Control for 15
minutes.

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2.4 Create a New User
The Pre-Registration page updates and
Description displays a message that the users details
An Administrator can create new Users to have been pre-registered successfully.
access ANZ Cashactive Control. There are 5. From the ‘System Maintenance’ > ‘User
three steps when creating a new User: Maintenance’ > ‘Pre-Registration
1. An Administrator pre-registers a new Queue’, note the User key generated by
User. The system generates a pre- the system for the new User.
registration key (User key) to be 6. Provide User key to new User.
provided to the new User.
You have successfully created a new User.
2. The new User enters the pre-registration
key (User key) and registers Once a User has registered, an Administrator
themselves. needs to authorise the registration so the
User can use the system. For more
3. Another Administrator authorises the information on authorising a new User, refer
new User. to the Authorise New User guide.

Prerequisites
Administrators
The following prerequisites are required
before beginning this process: An Administrator cannot create new
Administrators. When completing the Pre-
 None. User Registration Details, ensure that the
‘Administrator’ field is left as the default of
Roles ‘No’. For additional Administrators or
Releasers, contact ANZ.
This process applies to the following role in
ANZ Cashactive Control:
 Administrator. Email Address
The email address entered in pre-
Support registration is for reference only; ANZ
Cashactive Control itself will not send any
If you require further assistance, please
emails to the User.
contact ANZ Helpdesk.

Registering
Steps User registration is completed by a User on
the ANZ Cashactive Control logon page. For
To create a new User:
more information on User registration, refer
1. From the main menu, select ‘System to the User Registration guide.
Maintenance’ > ‘User Maintenance’
> ‘Create New User’.
Deleting a Pre-Registered User
The Pre-Registration page displays.
If a pre-registered User is no longer
2. Complete the mandatory fields.
required, it can be deleted from the Pre
3. Click Confirm. User Registration Queue prior to
registration by the User. To delete a pre-
The Pre-Registration page updates to
registered User, select the User from the
display the change summary.
Delete column and click ‘delete’. A User
4. To complete pre-registration, click key expires if not used within 60 days.
Authorise.

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2.5. Authorise New User
You have successfully authorised a new User.
Description
Once authorised the new User can log on with
Once a new User has registered their the logon details they entered at registration.
details, they must be authorised.

Prerequisites Administrators and Releasers

The following prerequisites are required A User with Administrator rights will not be able to
before beginning this process: create or authorise other Administrators. This can
only be completed by ANZ.
 New User registered, refer to the User
Registration guide. Please contact ANZ for assistance.

Roles Permission Groups

This process applies to the following role in The three groups an Administrator can authorise
ANZ Cashactive Control: are:
 Administrator.  Cashactive Control View Only – view
information on a limited selection of screens
Support  Cashactive Control Input User – Create and
edit Account Holders, Transactions, Automatic
If you require further assistance, please
Allocation Rules and Templates
contact ANZ Helpdesk.
 Cashactive Control User – Can access
everything except create Users and can create,
Steps edit and authorise Account Holders,
Transactions, Automatic Allocation Rules,
To authorise a new User:
Templates and Client Accounts.
1. From the main menu, select ‘System
Maintenance’ > ‘User Maintenance’
Transaction Groups
> ‘Authorise User Registration’.
Transaction Groups determine the types of
The Registration Queues page displays.
transactions a User can
2. To review the User registration, click the view/create/approve/release. The Transaction
Username. Groups are:
The Registered User Details page displays.  Cashactive Control Nominated Account –
Allows a User to view/create/approve/release
3. From the Transaction Group drop
all transactions including transactions involving
down list, select the appropriate
the Nominated Account.
Transaction Group.
 Cashactive Control Transactions – Allows a
4. From the Permission Group drop down User to view/create/approve/release all
list, select the appropriate User transactions excluding transactions involving
permissions. the Nominated Account.
5. Click Confirm.
The Registered User Details page updates
to display the user details.
6. To accept user registration, click
Authorise.
The Registration Queues page displays.

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2.6. Edit, Delete or Revoke an Existing
User
Description Locate User
An Administrator can edit, delete or revoke To find a User:
existing ANZ Cashactive Control Users.
1. From the main menu, select ‘System
Maintenance’ > ‘User Maintenance’.
Prerequisites
The User Maintenance page displays.
The following prerequisites are required
before beginning this process: 2. To view User details, click the Username.

 Authorised User exists in ANZ The Edit User page displays.

Cashactive Control. Refer to the Create 3. Complete one of the following:
a New User and Authorise New User
 To edit User Registration details, refer to
guides.
Edit User Registration Details in this
document.
Roles  To edit User permissions assigned to an
This process applies to the following role in existing User, refer to Edit User Permission
ANZ Cashactive Control: Details in this document.
 To delete a User, refer to Delete User
 Administrator. Details in this document.
 To revoke User access, refer to Revoke
Support User Details in this document.

If you require further assistance, please

contact ANZ Helpdesk.
Edit User Registration Details
To edit User Registration details, with the Edit
User page displayed:
1. Click Edit Registration Details.
The User Maintenance page displays.
2. Update fields as required.
3. Click Confirm.
The User Maintenance page updates to display
the changes.
4. To confirm the changes, click Authorise.
You have successfully edited User Registration
details.

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Edit User Permission Details Revoke a User
To revoke access, on the Edit User page:
To edit User Permission details, with the
Edit User page displayed: 1. In the Description of Change field, enter
what is being updated.
1. In the Description of Change field,
enter what is being updated. 2. Click Revoke.
2. Update fields as required. The Edit User page updates to display a
confirmation message.
3. Click Confirm.
3. Click Yes.
The Edit User page updates to display the
changes. The User Queues page displays.
4. Click Pass for Authorisation. The User access has now been revoked.
The User Maintenance page displays with You have successfully revoked User access.
confirmation that the edits are awaiting
Note: To reactivate a User follow the same
authorisation.
process used to Revoke the user and click on
You have successfully edited User Activate.
Permissions.
Changes must be authorised before they
Search for a User
are implemented. For more information,
refer to the Authorise Existing User You can search for a User on the Locate/Edit User
Changes guide. page by completing either the Username or Full
Name fields.
Use the asterisk ‘*’ as a 'wildcard' to represent any
Delete User characters, e.g. *sub* will search for any name
containing ‘sub’, or enter the asterisk on its own to
To delete a User, on the Edit User page: display all records.
1. In the Description of Change field,
enter what is being updated.
Edited Fields
2. Click Delete.
To indicate a field has been updated, the field is
The Edit User page updates to display a flagged with ‘#’. Hovering the cursor over the ‘#’
confirmation message. will display the previous value.
1. Click Yes.
The User Maintenance page displays. Deleting Users
The deleted User must now be authorised Deleting a User will permanently delete that User.
by another Administrator. Refer to the Deleted Users cannot be reinstated. They will need
Authorise Existing User Changes guide. to be recreated as a new User.

Revoke and Activate a User

Revoking User access will prevent that User from
logging in. To indicate a User has been revoked,
the ‘Active’ Status will be ‘No’.

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Declining User Changes
If your changes to a User are declined by another
Administrator, you must remove the User from the
User Queue.
1. From the main menu ‘System Maintenance’ >
‘Users’ > ‘Authorise’.
The User Queues page displays.
2. Click the ‘Input Queue’ tab.
The User Queues page updates to display the
Input Queue.
3. Select the User from the ‘Delete’ column.
The User Queues page updates to display a
confirmation message.
4. Click ‘Yes’.
The declined user is removed from the queue and
edits removed.

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2.7. Authorise Existing User Changes
Description Steps
Any changes to a User profile must be 1. From the main menu, select ‘System
authorised by a different Administrator from Maintenance’ > ‘Authorise User
the one who initiated the change, i.e. you Maintenance’.
cannot authorise your own changes.
The User Queues page displays.

Prerequisites 2. Complete one of the following:

The following prerequisites are required  To authorise User Permission changes,

before beginning this process: refer to Authorise User Permission Details
in this document.
 Changes made to a User, refer to the  To release a deleted User, refer to
Edit, Delete or Revoke an Existing User Release Deleted User in this document.
guide.
Authorise User Permission
Roles Details
This process applies to the following role in
To authorise User Permission changes:
ANZ Cashactive Control:
1. From the Release Queue, click the
 Administrator.
Username.

Support The Edited User Details page displays.

If you require further assistance, please 2. Complete one of the following:

contact ANZ Helpdesk.  To release the edits, click Release.
 To decline the edits, click Decline.
The User Queues page displays.

Administrators and Releasers You have successfully authorised User

Permission Details.
A User with Administrator rights will not be
able to authorise other Administrators or
create new Releasers. This can only be
completed by ANZ. Please contact ANZ for Release Deleted User
assistance.
To release a deleted User:
1. From the Release Queue, click the
Username.
The Deleted User Details page displays.
2. Complete one of the following:
 To release the deleted User, click
Release.
 To decline the deleted User, click
Decline.
The User Queues page displays.
You have successfully released or declined a
deleted User.

15
3. CLIENT ACCOUNT CREATION AND
ADMINISTRATION
3.1. Create Client Account
Description Steps
When creating a new Client Account in ANZ
To create a new Client Account:
Cashactive Control you must have the
Streamline Tax workflow configured to 1. From the main menu, select ‘Accounts’ >
enable. This ensures that Client Accounts ‘Account Holder Enquiry’ > ‘New’.
are opened in accordance with regulatory
The New Account Holder page displays.
requirements by including your business
and the beneficiaries of the funds as joint 2. From the Account Holder Type list, select
account holders. This workflow enables the Client Account Holder.
user to record TFNs and/or ABNs for
3. From the Account Group list, select the
beneficiaries, which is required to correctly
Account Group that will be applied to the
complete interest reporting and withholding
client account.
for each beneficiary.
The remainder of the New Account Holder
Prerequisites page displays.
4. Complete only the fields as described in
The following prerequisites are required
the following table:
before beginning this process:
 None. Field Description
Excluded From the drop down list,
Roles Account select Yes or No.

This process applies to the following role in See notes below

ANZ Cashactive Control: Account In the second field, enter
 User (Initiator). Holder your preferred client
Reference reference.
Support Account Enter the name of the
Holder Name account.
If you require further assistance, please
contact ANZ Helpdesk. Country From the drop down list,
select the account holder
country.
Currency From the drop down list,
select the relevant
currency.
Account From the drop down list,
Template select the correct account
template for the currency
type

5. Complete one of the following:

 To add Beneficiaries, go to Add
Beneficiary in this document.

16
  To add Allocation Rules, go to Add displays and the offending fields
Allocation Rules in this document. highlighted.
The New Account Holder page displays
6. Ensure that the correct Beneficiaries and New Account Holder Summary
Allocation Rules are listed.
When reviewing the New Account Holder
7. Click Pass for Authorisation. page, if there are incorrect Beneficiaries,
in the Beneficiary Details list, select the
The New Account Holder page displays.
incorrect Beneficiary in the Delete
You have successfully created a new Client column, and click ‘Delete’. To add a
Account. Beneficiary, click on ‘Add Beneficiary’ and
continue from step 1.
The new Client Account will move to the
Account Holder Queue for approval by a Once you click ‘Pass for Authorisation’,
User with authorise permission. For more you will not be able to add or delete.
information, refer to the Authorise Client
Account Changes guide.
Authorisation Status
You can check the status of new Client
Excluded Account
Accounts by checking the Account Holder
Excluded Accounts are certain Financial Queue. For more information on how to
Accounts that are seen to present a low view the Account Holder Queue, refer to
risk of being used to evade tax and are the Authorise Client Account Changes
excluded from review and reporting under guide.
the AEOI regimes.
Examples of Excluded Accounts may
include Australian Superannuation and
Pension Accounts, Escrow Accounts such
as Presale deposits for property
purchases and Deceased Estate Accounts
where the qualifying conditions are met.

Account Holder Reference

The Account Holder Reference consists of
the Location code which is provided by
ANZ on registration and a reference
nominated by your business for each
Client. This reference can be up to 14
alpha/numeric characters.

Account Group
For an Account Holder the ‘Account
Group’ is the Natural Account to which
the Account belongs.

Mandatory Fields
Mandatory fields are highlighted with an
asterisk. If any fields are missing
mandatory information, an error message

17
Add Beneficiaries
1. To add beneficiaries, click Add Beneficiary.
The New Beneficiary page displays.
2. Complete the fields described in the following table (mandatory fields listed below):

Field Description
Beneficiary Name Enter the full name of the Beneficiary including Surnames and any middle
names.
Country From the drop down list, select the account holder country.
Non-Resident From the drop down list, select either Yes or No.
Tax Reporting If you select “No”, from the drop down list, select one of the options;
Type
• Individual
• Exempt Entity
• Financial Institution
• Managed Investment Entity – CRS Country
• Active Non-Financial Entity
• No Residency for Tax Purpose – Active Non-Financial Entity
• Passive Non-Financial Entity
• No Residency for Tax Purposes – Passive Non-Financial Entity
• Managed Investment Entity – Non-CRS Country
See Appendix for more details
Address Enter the street name and number of the Beneficiary.
City Enter the city of the Beneficiary.
State Enter the state of the Beneficiary.
Postcode Enter the postcode of the Beneficiary.

3. To save, click on Add Beneficiary.

The New Beneficiary page displays with a blank New Beneficiary page and a message indicating
the Beneficiary has been added.
4. Continue to add more beneficiaries as required, repeat steps 1 to 3.
5. Once all Beneficiaries are added, click Go to Summary.
The New Account Holder page displays.

Beneficiary Details
Whilst as much information as possible is recommended, the fields not listed are optional and
are not critical.
The Tax File Number, Australian Business Number and Non-Resident fields are used for tax
purposes.

18
 The Address must contain a street name (a PO Box is not a valid address).

Beneficiary Templates
Where a number of Beneficiaries have the same details, a template can be used to prefill the
New Beneficiary fields. To use a template, from the ‘Beneficiary Template’ drop down list,
select the template.

Add Beneficiary and Save Template

To create a Beneficiary Template, complete the fields and before finishing:
Besides ‘Add Beneficiary and Save Template’, in the ‘as’ field, enter a name for the template.
Click ‘Add Beneficiary and Save Template’.
Continue with step 4.

Add Allocation Rules

1. To add allocation rules, click Add Allocation Rules.
The New Allocation Rules page displays.
2. Complete the fields described in the following table:

Field Description
Allocation Transaction Enter description for debit transaction.
Description for Debit
Note: Optional field. Recommend to leave this blank.
Allocation Transaction Enter description for credit transaction.
Description for Credit
Note: Optional field. Recommend to leave this blank
Bank Transaction Type From the drop down list select the type of payment, e.g.
Transfer and BPay.
Static Reference Enter a fixed text, a fixed number or alphanumeric reference
that will always match the expected transaction description.
Static Reference is Case From the drop down list, select either Yes or No.
Sensitive
Note: Recommend leave as the default setting ‘No’.
Numeric Range From Enter a number that the matching reference must equal or start
from.

3. To save, click on Add Allocation Rules.

The New Allocation Rules page displays with a blank New Allocation Rules page and a message
indicating the Allocation Rules has been added.
4. Continue to add more beneficiaries as required, repeat steps 1 to 3.
5. Once all Allocation Rules are added, click Go to Summary.
The New Account Holder page displays.

19
Creating Rules and Partial Matching
The simpler the rule, the easier to implement. Where multiple criteria are used, they must
appear consecutively in the following order:
Static Reference.
Numeric Ranges.
Bank Transaction Type.
ANZ Cashactive Control cannot partially match. When creating rules the system will match
against the selected criteria in the above order (i.e. if multiple criteria are used they must all
appear consecutively in the order noted).

Allocation Type
When a client account is selected in the Account Holder field, the Allocation Transaction Type
will default to the correct (and only available) transaction type.

Static Reference is Case Sensitive

This field defaults to ‘No’, and will enable matching regardless of case used. If set to ‘Yes’, the
case of the narrative in the BTR must match the case of the rule in order for the rule to work.
For example, if the data in the Static Reference field is in title case and the Case Sensitive
flag is set to ‘No’, the rule will work irrespective of the case in the BTR.
If the data in the Static Reference field is in title case and the Case Sensitive flag is set to
‘Yes’, the rule will only work if the narrative in the BTR is in title case.

Ignore White Space

Use this field when you want the system to ignore spaces between data in the Static
Reference and the Numeric Range fields.

20
3.2. Edit Client Account
Description Edit Account Holder Details
A Client Account may require the Account
To edit Client Account details:
Holder or Beneficiary details updated. Once
edited the changes must be authorised. 1. From the main menu, select ‘Accounts’ >
‘Account Holder Enquiry’ > ‘Edit’.
Types of amendments:
The Edit Account Holder page displays.
 Amend Client Account name
 Amend beneficiary details 2. Select a search option as described in the
 Update TFN or ABN. following table:
To Then
Prerequisites
search using In the second Account
The following prerequisites are required the Account Holder/Beneficiary
before beginning this process: Holder or Reference field, enter
Client Account exists, refer to the Create Beneficiary the second part of the
Client Account guide. Reference reference number.
search using In the Account
Roles the Account Holder/Beneficiary
Holder or Name field, enter the
This process applies to the following role in Beneficiary name.
ANZ Cashactive Control: Name
 User (Initiator).
search using In the Beneficiary
the Surname field, enter the
Support Beneficiary surname.
Surname
If you require further assistance, please
contact ANZ Helpdesk. search using In the Account BSB field
the Account enter the BSB.
BSB and
In the Account Number
Account
field, enter the account
Number
number.

3. Click Search.
The Edit Account Holder page updates to
display a list of results.
4. To edit an Account Holder, click the
Account Holder Reference.
The Account Holder Summary page displays.
5. Click View Account Holder Details.
The Edit Account Holder Details page displays.
6. In the Description of Change field, enter
a description of the changes to be made.
7. Update the fields as required.
8. To save changes, click Update Account
Holder Details.

21
The Account Holder Summary page displays
with a message indicating the Account
Edit Account Holder page
Holder has been edited.
To cancel changes and go back to the
9. Continue with one of the following:
summary page, click ‘Go To Summary’.
 Edit Beneficiaries details; refer to
Edit Beneficiary Details in this
document. Authorisation Status
 All edits complete, click Pass for
You can check the New Client Account
Authorisation.
status by checking the Account Holder
You have successfully edited Client Account Queue. To view new records in progress
details. that have not been authorised, from the
main menu select ‘Accounts’ > ‘Account
Holder Enquiry’ > ‘Authorise’.

Edit Beneficiary Details

To edit Beneficiary Details, with the Deleting or Adding Beneficiaries
required Client Account displayed, on the It is not possible to delete or add
Account Holder Summary page: Beneficiaries. If you need to change
1. Click the Beneficiary Reference. Beneficiaries, you need to close the
account, and open a new account with the
The Edit Beneficiary page displays. correct beneficiaries.
2. In the Description of Change field,
enter a description of the changes to be
made. Edit Beneficiary Details page

3. Update the fields as required. To cancel changes and go back to the

summary page, click ‘Go To Summary’.
4. To save the changes, click Update
Beneficiary.
The Account Holder Summary page displays Edited Records
with a message indicating the Beneficiary Once records are edited on the View
details have been edited. Account Holder Details page, the system
5. To edit other beneficiaries, repeat steps displays the message ‘Account Holder has
1 to 4. been edited’ in red in the top left corner of
the page. This acts as a prompt to indicate
6. Continue with one of the following: a change has been made but not
 Edit Client Account details, refer to authorised.
Edit Account Holder Details in this To indicate a field has been updated, the
document. field is flagged with ‘#’. Hovering the cursor
 All edits complete, click Pass for over the ‘#’ will display the previous value.
Authorisation.
You have successfully edited Beneficiary
details.
The edited Client Account will move to the
Account Holder Queue for approval by a
User with authorise permission. For more
information, refer to the Authorise Client
Account Changes guide.

22
 Cashactive Control
Client Account Administration

3.3. Authorise Client Account Changes

Description Steps
When a Client Account is created or edited, To authorise Client Account changes:
the changes must be authorised. A User
1. From the main menu, select ‘Accounts’ >
other than the initiator must authorise the
‘Account Holder Enquiry’ >
changes, i.e. you cannot authorise your
‘Authorise’.
own changes.
The Account Holder Queues page displays.
Prerequisites 2. Select one of the following authorisation
The following prerequisites are required types:
before beginning this process:  To view all records, click the ALL
 Either new Client Account created or Records tab.
edited, refer to either the Create Client  To view all new records, click the
Account or Edit Client Account guide. Input Queue tab.
 To view all edited records, click the
Edited Queue tab.
Roles
The Account Holder Queues page updates to
This process applies to the following role in display selected tab.
ANZ Cashactive Control:
3. Click the Account Holder Reference.
 User (Authoriser).
The New or Edited Account Holder Summary
page displays.
Support
4. To view the Client Account details, click
If you require further assistance, please View Account Holder Details.
contact ANZ Helpdesk.
The New or Edited Account Holder Details
page displays.
5. Review the information or changes.
6. Click Go To Summary.
The New or Edited Account Holder Summary
page displays.
7. To view the details of the Beneficiaries,
click the Beneficiary Reference.
The New or Edited Beneficiary Details page
displays.
8. Review the information or changes.
9. Click Go To Summary.
10. To review other beneficiaries, repeat steps
7 to 9.
11. Complete one of the following:
 To go back to the Account Holder Queues
page, click Return To Account Holder
Queues
 To approve the changes, click Authorise
 To reject the changes, click Decline.

23
The Account Holder Queues page displays.
You have successfully authorised or
rejected Client Account changes.
Once a new Client Account has been
authorised, the system automatically
creates a Client Account record and
corresponding Client Account number.

Input Queue
The items in the Input Queue can be
filtered based on the File Name imported.
When a user selects a File Name from the
drop down the table will only display
Account Holders that were imported from
this file.
Scenario 1
User selects ‘Manually Input’ form the
drop down then the table will only display
manually inputted Account Holders.
Scenario 2
User selects a File Name, the table will
only display Account Holders imported in
that file.

Edited Records
Once records are edited on the View
Account Holder Details page, the system
displays the message ‘Account Holder has
been edited’ in red in the top left corner
of the page. This acts as a prompt to
indicate a change has been made but not
authorised.
To indicate a field has been updated, the
field is flagged with ‘#’. Hovering the
cursor over the ‘#’ will display the
previous value.

24
3.4. Edit Account Details
Description Steps
The details of an Account may need to be
To edit Account details:
updated, such as interest. Once edited the
changes must be authorised. 1. From the main menu, select ‘Accounts’
> ‘Account Enquiry’ > ‘Edit’.
Prerequisites The Edit Account page displays.
The following prerequisites are required 2. Select a search option as described in the
before beginning this process: following table:
 Account exists. To Then
search using In the second Account
Roles the Account Holder/Beneficiary
This process applies to the following role in Holder or Reference field, enter
ANZ Cashactive Control: Beneficiary the second part of the
Reference reference number.
 User (Initiator).
search using In the Account
the Account Holder/Beneficiary
Support Holder or Name field, enter the
If you require further assistance, please Beneficiary name.
contact ANZ Helpdesk. Name
search using In the Beneficiary
the Surname field, enter the
Beneficiary surname.
Surname
search using  In the Account BSB
the Account field enter the BSB.
BSB and  In the Account
Account Number field, enter
Number the account number.

3. Click Search.
The Edit Account page updates to display a
list of results.
4. To edit an Account, click the Account
Number.
The Edit Account page displays.
5. In the Description of Change field, enter
a description of the changes to be made.
6. Update the fields as required.
7. Click Confirm.
The Edit Account page updates to display the
updates.
8. To submit changes for authorisation, click
Pass for Authorisation.

25
You have successfully edited Account is created, the new Account will reference
details. this default Interest Type.
The edited Account will move to the
Account Queue for approval by a User with
authorise permission. For more
information, refer to the Authorise Account
Changes guide.

Search Criteria
Use the asterisk ‘*’ as a 'wildcard' to
represent any characters, e.g. *sub* will
search for any name containing sub, or
enter the asterisk on its own to display all
records.
When searching using the ‘Account Holder
Surname’ or ‘Account BSB’ and ‘Account
Number’, if these fields have been left
blank in the Account Holder details
screen, the results will not display in their
respective searches.

Authorisation Status
You can check the Account status by
checking the Account Queue. To view
edited records that have not been
authorised, from the main menu select
‘Accounts’ > ‘Account Enquiry’ >
‘Authorise’.

Account Interest
Client Accounts can be set up so that ANZ
Cashactive Control accrues interest on
them daily and capitalises this accrued
interest either monthly, quarterly or
semi-annually.
Note: Available base rates within
Australia are the official cash rate (OCR)).
 OCR uses the official cash rate as the
base with a positive or negative
margin.
Note: this rate is only available in
Australia.

Interest Type
Upon Implementation, ANZ will configure
the default Interest Type agreed with
Your Business. Each time a Client Account

26
3.5. Authorise Account Changes
Description Steps
When Account details are edited or To view Account changes requiring
Accounts are closed, the changes must be authorisation:
authorised. A User other than the initiator
1. From the main menu, select ‘Accounts’ >
must authorise the changes, i.e. you cannot
‘Account Enquiry’ > ‘Authorise’.
authorise your own changes.
The Account Queues page displays.
Prerequisites 2. Complete one of the following:
The following prerequisites are required  To authorise edited Account details,
before beginning this process: refer to Authorise Account Details
 Account details edited, refer to the Edit Changes in this document.
Account Details guide.  To authorise a Close Account request,
 Account closed, refer to the Close refer to Authorise Close Account in this
Account guide. document.

Roles
This process applies to the following role in
Authorise Account Details
ANZ Cashactive Control: Changes
 User (Authoriser). 1. Select one of the following authorisation
types:
Support  To view all records, click the ALL
If you require further assistance, please Records tab.
contact ANZ Helpdesk.  To view all edited records, click the
Edited Queue tab.
The Account Queues page updates to display
the selected tab.
2. To view the Account details, click the
Account Number.
The Edited Account Details page displays.
3. Review the information or changes.
4. Complete one of the following:
 To approve the changes, click
Authorise
 To reject the changes, click Decline.
The Account Queues page displays.
You have successfully authorised or rejected
Account detail changes.
Once Account detail changes are authorised
the changes are immediately implemented.

27
Authorise Close Account
Account Queues
1. Select one of the following authorisation
types: The different queues available will
determine what you can view. If you only
 To view all records, click the ALL need to view the edited Accounts that
Records tab. require approval, select the ‘Edited Queue’.
 To view all closed records, click the If you only need to view the closed
Closed Queue tab. Accounts that require approval, select the
The Account Queues page updates to ‘Closed Queue’.
display the selected tab. You will only be able to view your own
2. To view the Account details, click the edited Account by selecting the ‘ALL
Account Number. Records’.

The Closed Account Details page displays. Accounts described as ‘Account Closure
without Transactions’ means the account
3. Review the information or changes. has zero balance.
4. Complete one of the following: Accounts described as ‘Account Closure with
 To approve the changes, click Transactions’ means the account has a
Authorise. positive balance.
 To reject the changes, click Decline.
The Account Queues page displays. Authorise or Decline All Changes
You have successfully authorised or When there is more than one Account in the
rejected a Close Account request. queue, you can authorise or reject all.
Once authorised, Internal Payment types To authorise or reject all, on the Account
will transfer funds and be visible in the Queues page, click either ‘Authorise All’ or
Forward tab. External Payment types will ‘Decline All’
transfer funds after it is release, refer to
Release External Payment. No further
transactions can be completed against this
account. The transaction will clear to the
Transactions tab the next business day, and
the Account status will automatically
change to Closed overnight.

28
3.6. Capitalise Interest – Single Account
The Account Holder Details page updates to
Description display Interest transactions.
Interest capitalisation is an automated 4. To capitalise interest, for a client:
process within ANZ Cashactive Control and
can be scheduled monthly, quarterly or  in credit, click Capitalise CR
semi-annually. ANZ configures the default The Account Holder Details page updates to
Interest Type agreed with your business display a confirmation request on the right of
during Implementation. the Interest tab.
On occasion you may be required to 5. To continue, click Yes.
capitalise interest outside of the automatic
The Transaction Details page updates to
capitalisation process. This is performed
display the Interest transactions.
manually in the system.
The capitalised interest immediately appears
Prerequisites on the Forwards tab of the Transaction
Details page. The transaction will then ‘clear’
The following prerequisites are required to the Transactions tab the next business
before beginning this process: day.
 None. You have successfully capitalised interest.

Roles
Automated Capitalisation
This process applies to the following role in
ANZ Cashactive Control: Depending on the Interest Type selected
interest is capitalised automatically as
 User (Initiator). follows:
 Monthly – First business day of the
Support month
If you require further assistance, please  Quarterly – Third Thursday of each
contact ANZ Helpdesk. quarter, except March, which is
completed on the fourth Thursday
Steps  Semi-Annually – Second business day
in March and September.
To capitalise interest:
1. Locate the Account Holder details. Withholding Tax
Refer to the Search for Account Holder
Withholding Tax is calculated when interest
guide.
is capitalised. Any tax that has been
The Account Holder Details page displays. withheld displays as a transaction in the
Account Holder Account Transaction
2. Click the Accounts tab.
Details
The Account Holder Details page updates to
display the selected tab.
3. On the Accounts tab, click the Interest
tab.

29
3.7. Capitalise Interest - Bulk Accounts
Description
Interest capitalisation is an automated  Continue with Import Account Holder File
process within ANZ Cashactive Control and
Once the above has been completed, click
can be scheduled monthly, quarterly or
Upload.
semi-annually. ANZ configures the default
Interest Type agreed with your business A message is displayed to advise that the file
during Implementation. has been uploaded successfully.
On occasion you may be required to For more information, please refer to the
capitalise interest outside of the automatic Cashactive Control File Format Guide
capitalisation process. This is performed available here.
manually in the system.
5. The Selected Accounts page displays
the client accounts manually selected or
Prerequisites imported via a file.
The following prerequisites are required
before beginning this process: 6. Tick the checkbox to select all client
accounts on the page and select
 None. ‘Capitalise Only’.
The Selected Accounts page displays a
Roles confirmation message.
This process applies to the following role in 7. Click Capitalise Interest.
ANZ Cashactive Control:
 User (Initiator). Account Status and Interest Type
ANZ Cashactive Control automatically
Support amends the Interest Type to Nil Interest
If you require further assistance, please and the account status remains open.
contact ANZ Helpdesk. No further interest will accrue on the
Account. An alert is displayed on the page
Steps confirming ‘If interest is due on an account
it will be capitalised during the closure
To capitalise interest in bulk:
process and cannot be undone’.
1. From the main menu, select ‘Accounts’
> ‘Account Enquiry’ >
‘Capitalise/Close’
The interest capitalisation transaction will
2. Search or Import File for Client clear to the Transactions tab the next
Accounts to capitalise. business day.
8. Click Refresh to view the updated
3. To Search, refer to the Search for
message of the interest capitalisation
Account Holder guide.
request.
Tick the checkbox and select Add Selected You have successfully capitalised interest.
Accounts to select Client Accounts.
4. To import, from the main menu select 9. To remove accounts, select ‘Remove
‘Import’ under the workflow. Selected Accounts’ > Click Yes.
The Choose File to Upload dialogue box is You have removed selected account(s).
displayed.

30
 3.8. Import Account Holder File
Description Import File
Facilitate the import of a file containing To import an Account Holder file:
Account Holders including one or more
1. From the main menu, select ‘Accounts’ >
Beneficiary Details; and one or more
‘Account Holder Enquiry’ > ‘Import’.
Automatic Allocation Rules for each Account
Holder. The Account Holder Import page displays.
The system validates the contents of the 2. Select the Account Group that will be
file. Records that have passed validation are applied to the records within the import
added to the Input Queue (invalid records files.
are passed to the Fail File Queue) and it
3. To upload a file, click Browse
must be authorised by another user before
the accounts are created. The Choose File to Upload dialogue box is
displayed.
For more information on the file format
requirements, please refer to the 4. Navigate to the folder in which the file is
Cashactive Control File Format Guide held. Select the file and click Open.
available here.
5. Once the above has been completed, click
Upload.
Prerequisites
A message is displayed to advice that the file
The following prerequisites are required has been uploaded successfully.
before beginning this process:
 A file of Account Holders including one
or more Beneficiary Details and one or View Imported Files
more Automatic Allocation Rules for
each Account Holder, in the Cashactive To view imported files and confirm they have
Control Account Holder Upload file validated:
format.
1. From the main menu, select ‘Accounts’ >
‘Account Holder Enquiry’ >
Roles ‘Authorise’.
This process applies to the following role in The Account Holder Queues page displays the
ANZ Cashactive Control: following queues:
 User (Initiator). Queue Description
All Failed Account Holders will not
Support Records appear in this queue.
If you require further assistance, please Input Successfully imported Account
contact ANZ Helpdesk. Queue Holders including one or more
Beneficiary Details and one or
more Automatic Allocation
Rules will appear in this queue
Failed Displays imported files that
File contain records that failed
Queue processing.

31
You have successfully imported a file of
Account Holders including one or more
Beneficiary Details and one or more
Automatic Allocation Rules for each Account
Holder. Records that have passed validation
will move to the Input Queue for approval
by a User with authorise permission. For
more information, refer to the Authorise an
Account Holder File guide.

Validating and Processing

ANZ Cashactive Control validates the
contents of each file and reads each
record within the file line by line.
Validated records are display in the Input
Queue. Should the file contain invalid
records it is moved to the Failed File
Queue.

Failed Validation
Should the file contain any invalid
records, the transaction is moved to the
Failed Queue where it displays the reason
why the record failed. From this Queue
you can Delete the failed record or Re-
Import it once the issue with the record
has been corrected.

Duplicated Files
If a file has been imported previously a
warning message will display. If you wish
to continue with the import click Yes,
otherwise click No to cancel the import.

File Format
For more information, please refer to the
Cashactive Control File Format Guide
available here.

32
3.9. Authorise Account Holder File
Description 7. Complete one of the following:

Account Holders imported through a file  To approve, click Authorise All

must be authorised. A User other than the  To reject, click Decline All.
Initiator must authorise the records. The Input Queues tab displays.
You have successfully authorised or rejected a
Prerequisites file of Account Holders.
The following prerequisites are required
before beginning this process:
View Individual Account Holders
 Successful import of an Account Holder
File, refer to the Import an Account To view individual Account Holders in a File
Holder File guide. click on ‘Account Holder Reference’
hyperlink in the Input Queue tab; click on
“Return to Account Holder Queues’ to go
Roles back to the batch authorisation workflow
This process applies to the following role in
ANZ Cashactive Control:
Authorise or Decline Individual Account
 User (Authoriser). Holders
To authorise or decline individual Account
Support Holders in a File click on ‘Account Holder
If you require further assistance, please Reference’ hyperlink in the Input Queue
contact ANZ Helpdesk. tab. Review the information and click on
‘Authorise’ to approve or click on ‘Decline‘
Steps to reject.

To view files requiring authorisation:

1. From the main menu, select ‘Accounts’
> ‘Account Holder Enquiry’ >
‘Authorise’.
The Account Holder Queues page displays.
2. Click the Input Queue tab.
The Account Holder Queues page updates
to display the selected tab.
3. From the File Name list, select the
Account Holder File you want to
authorise.
4. To review an Account Holder, click the
Account Holder Reference hyperlink
to display the individual detail.
5. Review the information.
6. Click the Return to Account Holder
Queues to go back to the Input Queue
tab.

33
4. CLIENT ACCOUNT CLOSURE
4.1. Settlement of Account
Description Steps
When a Client Account is no longer
To settle an account:
required, the account must be settled and
then closed. 1. Capitalise the accrued interest on the
account.
When settling an account it is important to
Refer to the Capitalise Interest guide.
ensure that:
2. Generate a payment of the final balance.
 accrued interest is capitalised
Refer to the relevant Payment guide.
 the forward balance is paid to the client
 the account is updated to stop accruing Once the payment has been authorised and
interest released the Account Details must be
 the account is blocked updated.
Once these conditions are met, the Account 3. Edit the following Account Details fields:
will be closed.
 Interest Type to Nil Interest; and
 Account Status to Blocked.
Prerequisites
Refer to the Edit Account Details guide.
The following prerequisites are required
before beginning this process: Once the changes are authorised, the system
will automatically close the account.
 Account is no longer required.
You have successfully settled an account.

Roles
This process applies to the following roles in System Account Close
ANZ Cashactive Control: Once authorised, the system will
 User (Initiator) automatically ‘close’ the account provided
 User (Authoriser) the following criteria is met:
 Releaser.  there is no accrued interest (capitalised)
 the account balance is zero
Support  the account Interest Type is ‘Nil
Interest’
If you require further assistance, please  the Account Status is ‘Blocked’.
contact ANZ Helpdesk.

34
4.2. Close Account - Single
Description Steps
When a Client Account is no longer
To close an account:
required, the outstanding balance must be
paid out and the account closed. 1. From the main menu, select ‘Accounts’ >
‘Account Enquiry’ > ‘Close’.
Using this workflow, ANZ Cashactive Control
will automatically capitalise accrued interest 2. Search for a Client Account to close as
and calculate the closing payment amount described in the following table:
to be transferred.
To Then
Once created, another user with authorise
permission will be required to authorise the search using the In the second Account
request. If the payment type is an external Account Holder Holder Reference field,
transfer, another user with release Reference enter the second part
permission will be required to release the of the reference
payment. number.
search using the In the Account Holder
Prerequisites Account Holder Name field, enter the
Name name of the Account
The following prerequisites are required Holder.
before beginning this process:
search using the In the Account Holder
 Account is no longer required. Account Holder Surname field, enter
 Account does not have an edit pending Surname the Account Holder’s
authorisation. surname.
 Account status is not closed.
 Customer has a linked Nominated search using the In the Account BSB
Account (For Internal Transfer payment Account BSB field enter the BSB
type only). and Account
In the Account Number
Number
field, enter the account
Roles number.
This process applies to the following roles in
3. Click Search.
ANZ Cashactive Control:
The Close Account page updates to display a
 User (Initiator)
list of Client Accounts.

Support 4. To select the Client Account, click the

Account Holder Reference.
If you require further assistance, please
contact ANZ Helpdesk. The Close Account page updates to display
the Payment/Receipt Type selection.
 Continue with Generate Payment
Transaction
Once the Payment Transaction is generated
and passed for authorisation the Close
Account page displays, and confirms the
Account has been passed for Authorisation.
The close request will move to the Account
Queues for approval by a User with authorise
permission. For more information, refer to
the Authorise Client Account Changes guide.

35
 Account Status and Interest Type Field Description
ANZ Cashactive Control automatically
Description Enter a description. This is
amends the Account Status to Blocked and
used to provide more
Interest Type to Nil Interest.
information to the Authoriser.
No further interest will accrue on the
Account once the close request has been 5. Click Pass for Authorisation.
passed for authorisation. The Close Account page displays.
You have successfully created an internal
An alert is displayed on the Close Account
page confirming ‘If interest is due on an transfer.
account it will be capitalised during the The new transaction will move to the
closure process and cannot be undone’. Approve Queue for approval by a User with
authorise permission. For more information,
refer to the Authorise Internal Transfer
Generate Payment guide.
Transaction
From the Payment/Receipt Type drop Authorisation Status
down list, select one of the following To view Internal Transfers that have not
Payment Type: been authorised, refer to the Authorise
 Internal Transfer Internal Transfer guide.
 Domestic Payment
 Urgent Domestic Payment

Domestic Payment
Internal Transfer 1. From the Payment/Receipt Type drop
down list, select Domestic Payment.
1. From the Payment/Receipt Type drop
down list, select Internal Transfer. 2. Click Next.

2. Click Next. The Close Account page updates to display

the Template selection.
The Close Account page updates to display
the Payment/Receipt Details, Transaction 3. If available or required, from the
Breakdown and Comments sections. Template Type drop down list, select a
template.
3. Complete the mandatory fields in the
Payment/Receipt Details section: 4. Click Next.

Field Description The Close Account page updates to display

the Payment/Receipt Details, Transaction
Transaction Enter the date of the Breakdown and Comments sections.
Date transaction.
5. Complete the mandatory fields in the
Amount Enter the amount to be Payment/Receipt Details section:
transferred.
Field Description
4. Complete the mandatory fields in the Payee Enter the name of the
Transaction Breakdown and Comments payee.
sections:
Payee Account Enter the BSB number
Field Description BSB without a hyphen.
Amount Enter the same amount as Payee Account Enter the Payee Account
the first Amount field. Number Number.

36
 Field Description
Urgent Domestic Payment
Narrative Enter the text to appear
on the payee statement.
Transaction Enter the date of the 1. From the Payment/Receipt Type drop
Date transaction. down list, select Urgent Domestic
Payment.
Payment From the drop down list,
Category select the category of 2. Click Next.
payment. The Close Account page updates to display
Generate From the drop down list, the Template selection.
External select Yes. 3. If available or required, from the
Payment Template Type drop down list, select a
Amount Enter the payment template.
amount. 4. Click Next.

6. Complete the mandatory fields in the The Close Account page updates to display
Transaction Breakdown and Comments: the Payment/Receipt Details, Transaction
Breakdown and Comments sections.
Field Description
5. Complete the mandatory fields in the
Amount Enter the same amount as Payment/Receipt Details section:
the first Amount field.
Description Enter a description. This is Field Description
used to provide more Payee Enter the name of the payee.
information to the Authoriser.
Payee Enter the BSB number
7. Click Pass for Authorisation. Account without a hyphen.
BSB
The Close Account page displays.
Payee Enter the Payee Account
You have successfully created an external Account Number.
domestic payment. Number
The new payment will move to the Approve Narrative Enter the text to appear on
Queue for approval by a User with authorise the payee statement.
permission. For more information, refer to Transaction Enter the date of the
the Authorise External Payment guide. Date transaction.
Payment From the drop down list,
Category select the category of
Payment Category payment.
Payment Category is for additional Generate From the drop down list,
information. When using a template this External select Yes.
information is pre-completed from the Payment
template.
Amount Enter the payment amount.

37
6. Complete the mandatory fields in the
Payment/Receipt Details section:
Field Description
Payee Enter the name of the payee.
Payee Enter the BSB number
Account without a hyphen.
BSB
Payee Enter the Payee Account
Account Number.
Number
Narrative Enter the text to appear on
the payee statement.
Transaction Enter the date of the
Date transaction.
Payment From the drop down list,
Category select the category of
payment.
Generate From the drop down list,
External select Yes.
Payment
Amount Enter the payment amount.

7. Complete the mandatory fields in the

Transaction Breakdown and Comments:
Field Description
Amount Enter the same amount as
the first Amount field.
Description Enter a description. This is
used to provide more
information to the
Authoriser.

8. Click Pass for Authorisation.

The Close Account page displays.
You have successfully created an urgent
domestic payment.
The new payment will move to the Approve
Queue for approval by a User with authorise
permission. For more information, refer to
the Authorise External Payment guide.

38
4.3. Close Account – Bulk Accounts
Description Steps
When Client Accounts are no longer
To capitalise and close accounts in bulk:
required, accounts must have interest
capitalised and any outstanding balances 1. From the main menu, select ‘Accounts’ >
must be paid out and the account closed. ‘Account Enquiry’ > ‘Capitalise/Close’.
Using this workflow, ANZ Cashactive Control 2. Search or Import File for Client Accounts
will automatically capitalise accrued interest to close.
and calculate the closing payment amount
3. Search for a client account as described
to be transferred in bulk.
in the following table:
Another user with authorise permission will
be required to authorise the request. To Then

 Accounts that do not have outstanding search using the In the second Account
interest or balances can be closed in Account Holder Holder Reference field,
bulk using this workflow. Reference enter the second part
 Accounts with an outstanding balance of the reference
can be closed using the ‘Close Accounts number.
Using Single Transaction Type’ or ‘Close search using the In the Account Holder
Accounts Using Batch Workflow’. Account Holder Name field, enter the
 Where the payment type is an external Name name of the Account
transfer, another user with release Holder.
permission will be required to release
the payment. search using the In the Account Holder
Account Holder Surname field, enter
Surname the Account Holder’s
Prerequisites surname.
The following prerequisites are required search using the In the Account BSB
before beginning this process: Account BSB field enter the BSB
 Account is no longer required. and Account
In the Account Number
 Account does not have an edit pending Number
field, enter the account
authorisation. number.
 Account status is not closed or blocked.
 Customer has a linked Nominated Click Search.
Account (For Internal Transfer payment
type only). The Search page updates to display a list of
Client Accounts.
Roles Tick the checkbox and Add Selected
Accounts.
This process applies to the following roles in
ANZ Cashactive Control: The Selected Accounts page updates to
display the client accounts selected.
 User (Initiator)
 User (Authoriser) 4. To Import an Account Holder file:
 Releaser (For external payments)
From the main menu, select ‘Accounts’ >
‘Account Enquiry’ > ‘Capitalise/Close’ >
Support ‘Import’.
If you require further assistance, please  Continue with Import Account Holder File
contact ANZ Helpdesk.

39
The Choose File to Upload dialogue box is Account Status and Interest Type
displayed.
ANZ Cashactive Control automatically
To upload a file, click Choose file amends the Account Status to Blocked and
Interest Type to Nil Interest.
Navigate to the folder in which the file is
held. Select the file and click Open. No further interest will accrue on the
Account once selected to Capitalise and
Once the above has been completed, click
Close.
Upload.
An alert is displayed on the page
Your file has been successfully uploaded.
confirming ‘If interest is due on an account
it will be capitalised during the closure
Validating and Processing process and cannot be undone’.
ANZ Cashactive Control validates the
contents of each file and reads each record
within the file line by line. The import 7. Click Refresh.
summary displays the number of validated Interest has been successfully capitalised.
records. Successfully imported accounts
will appear under the ‘Selected Accounts’ The forward balance of the account refreshes
page. to include the capitalised interest amount
less withholding tax.
Failed Validation Failed Queue
Should the file contain any invalid records, Should any accounts fail, the error
the error message displays the account message displays the account holder
holder number and reason why the record number and reason why the record failed.
failed. You can re-Import the file once the You can resubmit failed closures once the
issue with the record has been corrected. issue with the record has been corrected.

Duplicated Files
If a file has been imported previously a Accounts that have a zero balance and have
warning message will display. If you wish been authorised for account closure will be
to continue with the import click Yes, automatically closed. Accounts with
otherwise click No to cancel the import. outstanding balances must be settled to
close the account.
File Format 8. To generate the payment transaction,
For more information, please refer to the navigate to Closing Accounts in
Cashactive Control File Format Guide Progress.
available here.
9. To use the Close accounts using single
transaction type function:

The Selected Accounts page updates to Select accounts > Close accounts using
display the client accounts imported. single transaction type > Select ‘Yes’ or ‘No’
under Payment/ Receipt details > Click
5. From the Selected Accounts page, tick Next.
the checkbox and click Capitalise and
Close.  Refer to Generate Payment Transaction
to select the Payment/Receipt Type.
A confirmation message appears.  Once the payment transaction is
6. Review the message. generated, refer to the Authorise Close
Account and Release External Payment
Click Capitalise and Close Accounts. guide.
The accounts successfully released will be
displayed under Accounts Pending Final
Closure.

40
10. To unblock accounts pending final 3. Complete the mandatory fields in the
closure: Payment/Receipt Details section:
Field Description
Select accounts > ‘Unblock Selected
Accounts’ > Click Yes. Transaction Enter the date of the
Date transaction.
You have unblocked selected account(s) and
reinstated the interest type. Amount Enter the amount to be
transferred.
Note: Interest capitalisation and payment
transfers cannot be undone. 4. Complete the mandatory fields in the
11. To use the Close accounts using batch Transaction Breakdown and Comments
workflow: sections:

Select accounts > Close accounts using Field Description

batch workflow > Select the Payment/ Amount Enter the same amount as
Receipt Type > Click Next. the first Amount field.
 A csv transaction file format is exported. Description Enter a description. This is
 Accounts are moved to pending final used to provide more
closure. information to the Authoriser.
 Import the file for further processing.
To continue, refer to the Batch Payment 5. Click Pass for Authorisation.
process. The file will move to the Approve You have successfully created an internal
Queue for approval by a User with authorise transfer.
permission. For more information, refer to
the Authorise Batch Payment and Release The new transaction will move to the
Batch Payment guide. Authorise Queue under for approval by a
User with authorise permission. For more
information, refer to the Authorise Internal
Select ‘Accounts’ > Transfer guide.
‘Capitalise/Close > ‘Accounts
Pending Final Closure’ to view the Authorisation Status
accounts pending closure. To view Internal Transfers that have not
been authorised, refer to the Authorise
Generate Payment Internal Transfer guide.
Transaction
From the Payment/Receipt Type drop Domestic Payment
down list, select one of the following
Payment Type: 1. From the Payment/Receipt Type drop
down list, select Domestic Payment.
 Internal Transfer
 Domestic Payment 2. Click Next.
 Urgent Domestic Payment The Close Account page updates to display
the Template selection.
Internal Transfer 3. If available or required, from the
1. From the Payment/Receipt Type drop Template Type drop down list, select a
down list, select Internal Transfer. template.
2. Click Next. 4. Click Next.
The Close Account page updates to display The Close Account page updates to display
the Payment/Receipt Details, Transaction the Payment/Receipt Details, Transaction
Breakdown and Comments sections. Breakdown and Comments sections.

41
5. Complete the mandatory fields in the
Payment/Receipt Details section: Urgent Domestic Payment
Field Description 1. From the Payment/Receipt Type drop
Payee Enter the name of the down list, select Urgent Domestic
payee. Payment.

Payee Account Enter the BSB number 2. Click Next.

BSB without a hyphen. The Close Account page updates to display
Payee Account Enter the Payee Account the Template selection.
Number Number. 3. If available or required, from the
Narrative Enter the text to appear Template Type drop down list, select a
on the payee statement. template.

Transaction Enter the date of the 4. Click Next.

Date transaction. The Close Account page updates to display
Payment From the drop down list, the Payment/Receipt Details, Transaction
Category select the category of Breakdown and Comments sections.
payment. 5. Complete the mandatory fields in the
Payment/Receipt Details section:
Generate From the drop down list,
External select Yes. Field Description
Payment
Payee Enter the name of the payee.
Amount Enter the payment
amount. Payee Enter the BSB number
Account without a hyphen.
6. Complete the mandatory fields in the BSB
Transaction Breakdown and Comments: Payee Enter the Payee Account
Field Description Account Number.
Number
Amount Enter the same amount as
the first Amount field. Narrative Enter the text to appear on
the payee statement.
Description Enter a description. This is
used to provide more Transaction Enter the date of the
information to the Authoriser. Date transaction.
Payment From the drop down list,
7. Click Pass for Authorisation. Category select the category of
You have successfully created an external payment.
domestic payment. Generate From the drop down list,
The new payment will move to the Authorise External select Yes.
Queue for approval by a User with authorise Payment
permission. For more information, refer to Amount Enter the payment amount.
the Authorise External Payment guide.

Payment Category 6. Complete the mandatory fields in the

Payment Category is for additional Transaction Breakdown and Comments:
information. When using a template this Field Description
information is pre-completed from the
template. Amount Enter the same amount as
the first Amount field.

42
Field Description 7. Click Pass for Authorisation.
Description Enter a description. This is You have successfully created an urgent
used to provide more domestic payment.
information to the
The new payment will move to the Authorise
Authoriser. Queue for approval by a User with authorise
permission. For more information, refer to
the Authorise External Payment guide.

43
5. TRANSACTION ALLOCATIONS
5.1. Manually Allocate Transactions to
Single Account
Description Search for Transactions
New debit and credit transactions in Your
To allocate transactions to a single account:
Bank Account are recorded overnight into
the ANZ Cashactive Control Natural Account 1. From the main menu, select
ready for allocation. Any transactions not ‘Transactions’ > ‘Allocations’.
automatically allocated need to be manually
The Transactions for Allocation page displays.
allocated to the appropriate Client Account.
2. From the Account Holder Reference drop
When manually allocating transactions, you
down list, ensure the Natural Account is
can allocate one or more transactions to an
selected.
account.
3. Click Refresh.
All transactions recorded in ANZ Cashactive
Control are displayed from ANZ’s The Transactions for Allocation page updates
perspective, that is: to display a list of unallocated transactions.
 Receipt (money coming in) – credit 4. Select one or more transactions with the
(shown as a positive amount) Add to List column.
 Payment (money going out to a third
5. Click Allocate Transactions.
party) – debit (shown as a negative
amount). The Multiple Transaction Allocation page
displays.
Prerequisites 6. Search for the Client Account to allocate
the transactions as described in the
The following prerequisites are required
following table:
before beginning this process:
 Unallocated transactions. To Then
search using the In the second Account
Roles Account Holder Holder Reference
Reference field, enter the second
This process applies to the following role in part of the reference
ANZ Cashactive Control: number.
 User (Initiator). search using the In the Account Holder
Account Holder Name field, enter the
Support Name name of the Account
Holder.
If you require further assistance, please
contact ANZ Helpdesk. search using the In the Account Holder
Account Holder Surname field, enter
Surname the Account Holder’s
surname.

44
 To Then posting an interest adjustment (and a WHT
adjustment if applicable) to the account for
search using the In the Account BSB
the unallocated period.
Account BSB field enter the BSB
and Account Transaction reference codes for Transaction
In the Account
Number Allocation Back Valuing are:
Number field, enter the
account number. A = Allocation
E = CR Interest Adjustment
7. Click Search. D = DR Interest Adjustment
W = WHT Adjustment
The Multiple Transaction Allocation page
updates to display a list of Client Accounts. Back valuing functionality will not ‘back date’
 Continue with Allocate Transactions to transactions, ie. ‘Settled date’ will always
Single Account. reflect the date the transaction was allocated
to a client account in Cashactive Control.

Allocate Transactions to Identifying a Natural Account

Single Account This is denoted by Nxxxx at the end of the
To allocate transaction(s) to an account, Account Holder Reference, where ‘x’ is a
with the list of Client Accounts on the number. E.g. 446688315175955N0001 is a
Multiple Transaction Allocation page: Natural Account as it ends in N0001.

1. To select Client Account, click the

Account Holder Reference. Add/Remove Account Holder From List
The Multiple Transaction Allocation page On the Transactions for Allocation page, if
updates to display the Transaction and the ‘Account Holder Reference’ does not list
selected account details. any Account Holders, add an Account
2. If there is a credit transaction, from the Holder. To add, besides the ‘Account Holder
Credit Transaction Type drop down Reference’ drop down list, click ‘Add’ and
list, select the transaction type. search for the required Account.

3. If there is a debit transaction, from the To remove an Account Holder, from the
Debit Transaction Type drop down list, ‘Account Holder Reference’ drop down list,
select the transaction type. select the Account Holder and click
‘Remove’.
4. To continue to the next step, click Go
To Summary.
The New Allocation Summary page displays. Ensuring Correct Accounts Selected

5. Ensure that the correct transactions and If no results display, or are incorrect,
account are selected. ensure that the Natural Account Holder is
selected in the Account Number. To check,
6. Click Pass for Authorisation. the last nine digits of the Account Number
The Transactions for Allocation page will be the same as the nine digits
displays. preceding the ‘N’ in the Account Holder
Reference.
The allocation will move to the Matching
Queues for approval by another User. For
more information, refer to the Authorise Allocating Transactions to a Single
Allocations guide. Account
Note: Transactions allocated to client When allocating multiple transactions to a
accounts later than the transaction date but single account, whilst the system allocates
within 30 days will result in the system the transactions in bulk, the system records

45
each transaction as a separate line item on
the account. E.g. if you allocate three
transactions to an account, three
transactions will be displayed in the account
transaction list.

New Allocation Summary page

When reviewing the New Allocation
Summary page, to remove incorrect
allocations, in the Transaction Details list,
select the incorrect transactions and click
‘Delete’.
To redo or add allocations, from the New
Allocation Summary page, click ‘Add
Transaction’ and continue from step 6 of
Search for Transactions in this document.

46
5.2. Manually Allocate Transactions to
Multiple Accounts
Description Search for Transactions
New debit and credit transactions in Your
To search for unallocated transactions:
Bank Account are recorded overnight into
the ANZ Cashactive Control Natural Account 1. From the main menu, select
ready for allocation. Any transactions not ‘Transactions’ > ‘Allocations’.
automatically allocated need to be manually
The Transactions for Allocation page displays.
allocated to the appropriate Client Account.
2. From the Account Holder Reference
When manually allocating transactions, you
drop down list, ensure the Natural Account
can allocate one or more transactions to
Holder is selected.
more than one account.
3. Click Refresh.
All transactions recorded in ANZ Cashactive
Control are displayed from ANZ’s The Transactions for Allocation page updates
perspective, that is: to display a list of unallocated transactions.
 Receipt (money coming in) – credit 4. Select one or more transactions with the
(shown as a positive amount) Add to List column.
 Payment (money going out to a third
5. Click Allocate Transactions.
party) – debit (shown as a negative
amount). The Multiple Transaction Allocation page
displays.
Prerequisites 6. Search for the Client Account to allocate
the transactions as described in the
The following prerequisites are required
following table:
before beginning this process:
 Unallocated transactions. To Then
search using In the second Account
Roles the Account Holder Reference field,
Holder enter the second part of
This process applies to the following role in Reference the reference number.
ANZ Cashactive Control:
search using In the Account Holder
 User (Initiator). the Account Name field, enter the
Holder Name name of the Account
Support Holder.
If you require further assistance, please search using In the Account Holder
contact ANZ helpdesk. the Account Surname field, enter
Holder the Account Holder’s
Surname surname.
search using  In the Account BSB
the Account field enter the BSB
BSB and
 In the Account
Account
Number field, enter
Number
the account number.

47
7. Click Search. 9. To add accounts, continue from step 6 of
Search for Transactions in this document
The Multiple Transaction Allocation page
until the New Allocation Summary page
updates to display a list of Client Accounts.
displays.
 Continue with Allocate Transactions to
The New Allocation Summary page displays.
Multiple Accounts.
10. Ensure that the correct transactions and
account are selected.

Allocate Transactions to 11. Click Pass for Authorisation.

Multiple Accounts The Transactions for Allocation page displays.

To allocate transaction(s) to one or more The allocation will move to the Matching
Client Accounts, on the Multiple Transaction Queues for approval by another User. For
Allocation page: more information, refer to the Authorise or
Reject Allocations guide.
1. To select a Client Account, click the
Account Holder Reference. You have successfully allocated transactions.

The Multiple Transaction Allocation page Note: Transactions allocated to client

updates to display the Transaction and accounts later than the transaction date but
selected account details. within 30 days will result in the system
posting an interest adjustment (and a WHT
2. If there is a credit transaction, from the adjustment if applicable) to the account for
Credit Transaction Type drop down the unallocated period.
list, select the transaction type.
Transaction reference codes for Transaction
3. If there is a debit transaction, from the Allocation Back Valuing are:
Debit Transaction Type drop down list,
select the transaction type. A = Allocation
E = CR Interest Adjustment
4. If there is a debit and a credit D = DR Interest Adjustment
transaction, from the Debit W = WHT Adjustment
Transaction Type drop down list and
the Credit Transaction Type drop Back valuing functionality will not ‘back date’
down list, select both transaction types transactions, ie. ‘Settled date’ will always
5. To continue to the next step, click reflect the date the transaction was allocated
Continue or Summary. to a client account in Cashactive Control.

Continue will result in all transactions

to be posted as one bulk transaction. Identifying a Natural Account
Summary will ensure all transactions This is denoted by Nxxxx at the end of the
are posted as individual transactions. Account Holder Reference, where ‘x’ is a
The Multiple Transaction Allocation page number. E.g. 446688315175955N0001 is a
updates to display the Transaction Natural Account as it ends in N0001.
Breakdown and Comments.
6. In the Amount field, enter the amount Add/Remove Account Holder From List
to be allocated.
On the Transactions for Allocation page, if
7. In the Description field, confirm that the ‘Account Holder Reference’ does not list
the description is correct. any Account Holders, add an Account
8. Click Add Transaction. Holder. To add, besides the ‘Account Holder
Reference’ drop down list, click ‘Add’ and
The Multiple Transaction Allocation page search for the required Account.
updates to display the Account Holder
search. To remove an Account Holder, from the
‘Account Holder Reference’ drop down list,

48
select the Account Holder and click
‘Remove’.

Ensuring Correct Accounts Selected

If no results display, or are incorrect,
ensure that the Natural Account Holder is
selected in the Account Number. To check,
the last nine digits of the Account Number
will be the same as the nine digits
preceding the ‘N’ in the Account Holder
Reference.

New Allocation Summary page

When reviewing the New Allocation
Summary page, to remove incorrect
allocations, in the Transaction Details list,
select the incorrect transactions and click
‘Delete’.
To redo or add allocations, from the New
Allocation Summary page, click ‘Add
Transaction’ and continue from step 6 of
Search for Transactions in this document.

Authorisation Status
You can check the status of an allocation by
checking the allocations in progress. To
view matches that have not been
authorised, from the main menu select
‘Transactions / Allocations’ >
‘View/Authorise’.

49
5.3. Authorise or Reject Allocations
Description Steps
When transactions are manually allocated
To view allocations in progress:
to Client Accounts, they must be
authorised. Authorisation must be 1. From the main menu, select
completed by a different User to the one ‘Transactions’ > ‘Allocations’ >
who initiated the allocation, i.e. you cannot ‘View/Authorise’.
authorise your own allocations.
The Matching Queues page displays.

Prerequisites 2. Click the Authorise Queue tab.

The Matching Queues page updates to display
The following prerequisites are required
allocations requiring authorisation.
before beginning this process:
 Transactions manually allocated, refer to 3. To view the details of an allocation, click
View.
either the Manually Allocate
Transactions to Single Account guide. The Allocation Summary page displays.
4. Complete one of the following:
Roles
 To go back to the Matching Queues page,
This process applies to the following role in click Return To Matching Queues
ANZ Cashactive Control:  To approve the allocation, click Authorise
 User (Authoriser).  To reject the allocation, click Decline.
The Matching Queues page displays.
Support You have successfully authorised or rejected
If you require further assistance, please allocations.
contact ANZ Helpdesk.

Bulk Authorisations and Rejections

You can authorise or reject all allocations in
bulk. On the Matching Queues page, with
the Authorise Queue displayed, click either
‘Authorise All’ or ‘Decline All’.

Account Holder Details

When viewing the details of an allocation, to
view the details of the Account Holder the
transaction is being allocated to, click
‘Account Holder Reference’. To go back to
the previous page, click ‘Go to Summary’

50
5.4. Create or Edit Automatic Allocation
Rules
Description Steps
Allocation rules can be set up to
To create a new allocation rule:
automatically allocate transactions from the
Natural Account to Client Accounts. 1. From the main menu, select ‘Accounts’ >
‘Automatic Allocation Rules’.
When new transactions are posted to the
Natural Account, the system assesses the The Automatic Allocation Rules Maintenance
matching criteria in the allocation rule, and page displays.
if the data in the transaction matches what
2. From the Account Holder Reference
is expected in the rule, the transaction is
drop down list, select the Natural Account
automatically allocated to the relevant
Holder.
Client Account.
The Automatic Allocation Reference
Rules can also be set up to automatically
Maintenance page updates to display any
transfer transactions to the General or
references applied to the account.
Sundry Account.
3. To create a new rule, click New
Prerequisites Allocation Rule.

The following prerequisites are required The New Allocation Rule page displays. It is
divided into three sections:
before beginning this process:
 Natural Account Details –where the
 None.
transactions are being allocated from.

Roles  Allocation Transaction Details – the

Client Account that the allocation is made
This process applies to the following role in to and description for the allocation.
ANZ Cashactive Control:
 Allocation Rule Details – the criteria
 User (Initiator). which determine when the automatic
allocation occurs.
Support 4. In the Allocation Transaction Details
If you require further assistance, please section, complete the fields as described in
contact ANZ Helpdesk. the table:
Field Description
Account Holder  Click Locate
Search and the Client
Account that the
allocation is being
made to.
Allocation Select the allocation
Transaction Type transaction type.
Allocation Enter description for
Transaction debit transaction.
Description for
Note: Optional field.
Debit
Recommend to leave
this blank.

51
 Field Description You have successfully created / edited an
automatic allocation rule.
Allocation Enter description for
Transaction credit transaction.
Description for
Note: Optional field. Identifying a Natural Account
Credit
Recommend to leave This is denoted by Nxxxx at the end of the
this blank. Account Holder Reference, where ‘x’ is a
number. E.g. 446688315175955N0001 is a
5. In the Allocation Reference Details Natural Account as it ends in N0001.
section, complete one or more fields as
described in the table
Field Description Ensuring Correct Accounts Selected

Bank From the drop down list If no results display, or are incorrect,
Transaction select the type of ensure that the correct Account Number is
Type payment, e.g. selected in the Account Number field. To
Transferand BPay. check, the last nine digits of the Account
Number will be the same as the nine digits
Static Enter a fixed text, a preceding the ‘N’ in the Account Holder
Reference fixed number or Reference.
alphanumeric reference
that will always match
the expected transaction Add/Remove Account Holder From List
description.
On the Automatic Allocation Rules
Static From the drop down list, Maintenance page, if the ‘Account Holder
Reference is select either Yes or No. Reference’ does not list any Account
Case Holders, add an Account Holder. To add,
Note: Recommend
Sensitive click ‘Add’ and search for the required
leave as the default
setting ‘No’. Account.

Numeric Enter a number that the

Range From matching reference Edit or Delete Existing Rule
must equal or start
from. To edit or delete an existing rule, select the
Allocated Account Holder Reference. Update
Numeric Enter a number that the or click ‘Delete' as required.
Range To matching reference
must equal or reach.
Creating Rules and Partial Matching
Ignore From the drop down list,
Whitespace select either Yes or No. The simpler the rule, the easier to
for Matching implement. Where multiple criteria are
Note: Recommend
used, they must appear consecutively in the
leave this as the default
following order:
setting ‘No’.
1. Static Reference.
6. When the reference details are
2. Numeric Ranges.
completed, click Confirm.
3. Bank Transaction Type.
7. To finalise the new rule, click
Authorise. ANZ Cashactive Control cannot partially
match. When creating rules the system will
The Automatic Allocation Reference
match against the selected criteria in the
Maintenance page displays with the
above order (i.e. if multiple criteria are used
Allocation Rule listed in the Reference list.
they must all appear consecutively in the
order noted).

52
Allocation Type
When a client account is selected in the
Account Holder field, the Allocation
Transaction Type will default to the correct
(and only available) transaction type.

Static Reference is Case Sensitive

This field defaults to ‘No’, and will enable
matching regardless of case used. If set to
‘Yes’, the case of the narrative in the BTR
must match the case of the rule in order for
the rule to work.
For example, if the data in the Static
Reference field is in title case and the Case
Sensitive flag is set to ‘No’, the rule will
work irrespective of the case in the BTR.
If the data in the Static Reference field is in
title case and the Case Sensitive flag is set
to ‘Yes’, the rule will only work if the
narrative in the BTR is in title case.

Ignore White Space

Use this field when you want the system to
ignore spaces between data in the Static
Reference and the Numeric Range fields.

53
6. PAYMENTS AND TRANSFERS
6.1. Create Internal Transfer
Description Select Client Account
Internal Transfer is used to transfer money
To create an internal transfer:
from Client Accounts within the platform.
1. From the main menu, select
Once an internal transfer has been created,
‘Transactions’ > ‘New Transaction’.
it must be authorised by another User.
The New Transaction page displays.
Unlike an External Payment, these do not
require a Releaser to release the 2. Search for a Client Account to create the
transaction. transaction from as described in the
following table:
Prerequisites To Then
The following prerequisites are required search using the In the second Account
before beginning this process: Account Holder Holder Reference field,
 None. Reference enter the second part of
the reference number.

Roles search using the In the Account Holder

Account Holder Name field, enter the
This process applies to the following role in Name name of the Account
ANZ Cashactive Control: Holder.
 User (Initiator). search using the In the Account Holder
Account Holder Surname field, enter the
Support Surname Account Holder’s
surname.
If you require further assistance, please
contact ANZ Helpdesk. search using the In the Account BSB
Account BSB field enter the BSB
and Account
In the Account Number
Number
field, enter the account
number.

3. Click Search.
The New Transaction page updates to display
a list of Client Accounts.
4. To select the Client Account, click the
Account Holder Reference.
The New Transaction page updates to display
the Payment / Receipt Type selection.
 Continue with Complete Internal Transfer
Details.

54
 Field Description
Complete Internal Transfer
Description Enter a description. This is
Details used to provide more
Once a Client Account is selected, complete information to the
the Internal Transfer details. Authoriser.

On the New Transaction page with the 9. Click Confirm.

Payment / Receipt Type selection displayed:
The New Transaction page updates to display
1. From the Payment/Receipt Type drop the Transaction details.
down list, select Internal Transfer.
10. To confirm and submit the transaction for
2. Click Next. authorisation, click Pass for
The New Transaction page updates to Authorisation.
display the Transaction Type selection. The New Transaction page displays.
3. From the Transaction Type drop down You have successfully created an internal
list, select the type of transaction. transfer.
4. Click Next. The new transaction will move to the Approve
The New Transaction page updates to Queue for approval by a User with authorise
display the Template selection. permission. For more information, refer to the
Authorise Internal Transfer guide.
5. If available or required, from the
Template Type drop down list, select a
template. Authorisation Status
6. Click Next. To view Internal Transfers that have not
The New Transaction page updates to been authorised, refer to the Authorise
display the Payment/Receipt Details, Internal Transfer guide.
Transaction Breakdown and Comments
sections.
7. Complete the mandatory fields in the
Payment/Receipt Details section:
Field Description
Transaction Enter the date of the
Date transaction.
Currency From the drop down list,
Type select the currency type.
Amount Enter the amount to be
transferred.

8. Complete the mandatory fields in the

Transaction Breakdown and Comments
sections:
Field Description
Amount Enter the same amount as
the first Amount field.

55
6.2. Authorise Internal Transfer
Description Steps
When an internal transfer is created, it
To authorise an internal transfer:
must be authorised. A User other than the
initiator must authorise the changes, i.e. 1. From the main menu, select
you cannot authorise your own payments. ‘Transactions’ > ‘New Transactions’ >
‘View/Authorise’.
Prerequisites The Single Transaction Queues page displays.
The following prerequisites are required 2. Click the Authorise Queue tab.
before beginning this process:
The Single Transaction Queues page updates
 Internal transfer created, refer to the to display selected tab.
Create Internal Transfer guide.
3. To review and authorise or reject an
internal transfer, click the Transaction
Roles Number.
This process applies to the following role in The Authorise Transaction page displays.
ANZ Cashactive Control:
4. Review the information or changes.
 User (Authoriser).
5. Complete one of the following:
Support  To go back to the Single Transaction
Queues page, click Return To Single
If you require further assistance, please Transaction Queues
contact ANZ Helpdesk.  To approve, click Authorise
 To reject, click Decline.
The Single Transaction Queues page displays.
Once authorised the internal transfer is
processed.
You have successfully authorised or rejected
an internal transfer.

Transaction Queues
You can only view internal transfers you
initiate on the Single Transaction Queues
page by selecting the ‘ALL Records’ tab.

Authorise or Decline All

When there is more than one transaction in
the queue, you can authorise or reject all.
To authorise or reject all, on the Single
Transaction Queues page, click either
‘Authorise All’ or ‘Decline All’.

56
6.3. Create Internal Receipt
Description Select Client Account
Internal Receipt is used to transfer money
To create an internal receipt:
to Client Accounts within the platform.
5. From the main menu, select
Once an internal receipt has been created,
‘Transactions’ > ‘New Transaction’.
it must be authorised by another User.
The New Transaction page displays.
Unlike an External Payment, these do not
require a Releaser to release the 6. Search for a Client Account to create the
transaction. transaction from as described in the
following table:
Prerequisites To Then
The following prerequisites are required search using the In the second Account
before beginning this process: Account Holder Holder Reference field,
 None. Reference enter the second part of
the reference number.

Roles search using the In the Account Holder

Account Holder Name field, enter the
This process applies to the following role in Name name of the Account
ANZ Cashactive Control: Holder.
 User (Initiator). search using the In the Account Holder
Account Holder Surname field, enter the
Support Surname Account Holder’s
surname.
If you require further assistance, please
contact ANZ Helpdesk. search using the In the Account BSB
Account BSB field enter the BSB
and Account
In the Account Number
Number
field, enter the account
number.

7. Click Search.
The New Transaction page updates to display
a list of Client Accounts.
8. To select the Client Account, click the
Account Holder Reference.
The New Transaction page updates to display
the Payment / Receipt Type selection.
 Continue with Complete Internal Receipt
Details.

57
 Field Description
Complete Internal Receipt
Description Enter a description. This is
Details used to provide more
Once a Client Account is selected, complete information to the
the Internal Receipt details. Authoriser.

On the New Transaction page with the 9. Click Confirm.

Payment / Receipt Type selection displayed:
The New Transaction page updates to display
8. From the Payment/Receipt Type drop the Transaction details.
down list, select Internal Receipt.
11. To confirm and submit the transaction for
9. Click Next. authorisation, click Pass for
The New Transaction page updates to Authorisation.
display the Transaction Type selection. The New Transaction page displays.
10. From the Transaction Type drop down You have successfully created an internal
list, select the type of transaction. receipt.
11. Click Next. The new transaction will move to the Approve
The New Transaction page updates to Queue for approval by a User with authorise
display the Template selection. permission. For more information, refer to the
Authorise Internal Receipt guide.
12. If available or required, from the
Template Type drop down list, select a
template. Authorisation Status
13. Click Next. To view Internal Receipts that have not
The New Transaction page updates to been authorised, refer to the Authorise
display the Payment/Receipt Details, Internal Receipt guide.
Transaction Breakdown and Comments
sections.
14. Complete the mandatory fields in the
Payment/Receipt Details section:
Field Description
Transaction Enter the date of the
Date transaction.
Currency From the drop down list,
Type select the currency type.
Amount Enter the amount to be
transferred.

9. Complete the mandatory fields in the

Transaction Breakdown and Comments
sections:
Field Description
Amount Enter the same amount as
the first Amount field.

58
6.4. Authorise Internal Receipts
Description
When an internal receipt is created, it must be authorised. A User other than the initiator must
authorise the changes, i.e. you cannot authorise your own payments.

Prerequisites
The following prerequisites are required before beginning this process:
 Internal receipt created, refer to the Create Internal Receipt guide.

Roles
This process applies to the following role in ANZ Cashactive Control:
 User (Authoriser).

Support
If you require further assistance, please contact ANZ Helpdesk.

59
Steps
To authorise an internal receipt:
6. From the main menu, select ‘Transactions’ > ‘New Transactions’ > ‘View/Authorise’.
The Single Transaction Queues page displays.
7. Click the Authorise Queue tab.
The Single Transaction Queues page updates to display selected tab.
8. To review and authorise or reject an internal receipt, click the Transaction Number.
The Authorise Transaction page displays.
9. Review the information or changes.
10. Complete one of the following:
 To go back to the Single Transaction Queues page, click Return To Single Transaction
Queues
 To approve, click Authorise
 To reject, click Decline.
The Single Transaction Queues page displays.
Once authorised the internal receipt is processed.
You have successfully authorised or rejected an internal receipt.

Transaction Queues
You can only view internal receipts you
initiate on the Single Transaction Queues
page by selecting the ‘ALL Records’ tab.

Authorise or Decline All

When there is more than one transaction in
the queue, you can authorise or reject all.
To authorise or reject all, on the Single
Transaction Queues page, click either
‘Authorise All’ or ‘Decline All’.

60
6.5. Domestic Payments
Description Select Client Account
A Domestic Payment is an EFT payment.
To create a domestic payment:
Once submitted, it must be authorised and
1. From the main menu, select
released by two other Users respectively
‘Transactions’ > ‘New Transaction’.
before the EFT payment is generated.
The New Transaction page displays.
Prerequisites 2. Search for a Client Account to create the
The following prerequisites are required transaction from as described in the
before beginning this process: following table:

 None. To Then
search using In the second Account
Roles the Account Holder Reference
Holder field, enter the second
This process applies to the following role in Reference part of the reference
ANZ Cashactive Control: number.
 User (Initiator). search using In the Account Holder
the Account Name field, enter the
Support Holder Name name of the Account
Holder.
If you require further assistance, please
contact ANZ Helpdesk. search using In the Account Holder
the Account Surname field, enter
Holder the Account Holder’s
Surname surname.
search using In the Account BSB
the Account field enter the BSB
BSB and
In the Account
Account
Number field, enter
Number
the account number.

3. Click Search.
The New Transaction page updates to display
a list of Client Accounts.
4. To select the Client Account, click the
Account Holder Reference.
The New Transaction page updates to display
the Payment / Receipt Type selection.
 Continue with Generate Payment
Transaction.

61
Generate Payment Field Description

Transaction Amount Enter the payment

amount.
On the New Transaction page with the
Payment / Receipt Type selection displayed:
1. From the Payment/Receipt Type drop 8. Complete the mandatory fields in the
down list, select Domestic Payment. Transaction Breakdown and Comments:
2. Click Next. Field Description
The New Transaction page updates to Amount Enter the same amount as the
display the Template selection. first Amount field.
3. If available or required, from the
Description Enter a description. This is
Template Type drop down list, select a
used to provide more
template.
information to the Authoriser.
4. Click Next.
9. Click Confirm.
The New Transaction page updates to
display the Template selection. The New Transaction page updates to display
the Transaction details.
5. If available or required, from the
Template Type drop down list, select a 10. Click Pass for Authorisation.
template.
The New Transaction page displays.
6. Click Next.
You have successfully created an external
The New Transaction page updates to domestic payment.
display the Payment/Receipt Details,
The new payment will move to the Approve
Transaction Breakdown and Comments
Queue for approval by a User with authorise
sections.
permission. For more information, refer to the
7. Complete the mandatory fields in the Authorise External Payment guide.
Payment/Receipt Details section:
Field Description Payment Category
Payee Enter the name of the Payment Category is for additional
payee. information. When using a template this
information is pre-completed from the
Payee Account Enter the BSB number template.
BSB without a hyphen.
Payee Account Enter the Payee Generate External Payment
Number Account Number.
Generate External Payment always be set
Narrative Enter the text to appear to ‘Yes’
on the payee
statement.
Transaction Enter the date of the
Date transaction.
Payment From the drop down
Category list, select the category
of payment.
Generate From the drop down
External list, select Yes.
Payment

62
6.6. Urgent Domestic Payment
Description Select Client Account
An Urgent Domestic Payment is an RTGS
To create an urgent domestic payment:
(same day) payment.
1. From the main menu, select
Once submitted, it must be authorised and
‘Transactions’ > ‘New Transaction’.
released by two other Users respectively
before the payment is generated. The New Transaction page displays.
2. Search for a Client Account to create the
Prerequisites transaction from as described in the
The following prerequisites are required following table:
before beginning this process: To Then
 None. search using In the second Account
the Account Holder Reference
Roles Holder field, enter the second
Reference part of the reference
This process applies to the following role in number.
ANZ Cashactive Control:
search using In the Account Holder
 User (Initiator). the Account Name field, enter the
Holder Name name of the Account
Support Holder.
If you require further assistance, please search using In the Account Holder
contact ANZ Helpdesk. the Account Surname field, enter
Holder the Account Holder’s
Surname surname.
search using  In the Account
the Account BSB field enter the
BSB and BSB
Account
 In the Account
Number
Number field, enter
the account
number.

3. Click Search.
The New Transaction page updates to display
a list of Client Accounts.
4. To select the Client Account, click the
Account Holder Reference.
The New Transaction page updates to display
the Payment / Receipt Type selection.
 Continue with Generate Payment
Transaction.

63
 6. Complete the mandatory fields in the
Generate Payment Transaction Breakdown and Comments:
Transaction Field Description
On the New Transaction page with the Amount Enter the same amount as the
Payment/Receipt Type selection displayed: first Amount field.
1. From the Payment/Receipt Type drop Description Enter a description. This is
down list, select Urgent Domestic used to provide more
Payment. information to the Authoriser.
2. Click Next.
7. Click Confirm.
The New Transaction page updates to
display the Template selection. The New Transaction page updates to display
the Transaction details.
3. If available or required, from the
Template Type drop down list, select a 8. Click Pass for Authorisation.
template. The New Transaction page displays.
4. Click Next. You have successfully created an urgent
The New Transaction page updates to domestic payment.
display the Payment/Receipt Details, The new payment will move to the Approve
Transaction Breakdown and Comments Queue for approval by a User with authorise
sections. permission. For more information, refer to the
5. Complete the mandatory fields in the Authorise External Payment guide.
Payment/Receipt Details section:
Field Description Generate External Payment
Payee Enter the name of the Generate External Payment should always
payee. be set to ‘Yes’.
Payee Account Enter the BSB number
BSB without a hyphen.
Payee Account Enter the Payee
Number Account Number.
Narrative Enter the text to appear
on the payee
statement.
Transaction Enter the date of the
Date transaction.
Payment From the drop down
Category list, select the category
of payment.
Generate From the drop down
External list, select Yes.
Payment
Amount Enter the payment
amount.

64
6.7. Non-Client Interest Payment
Description Steps
Non-Client Interest Payments are for
To create a Non-Client Interest payment:
customers who wish to pay the interest
differential to themselves to either an ANZ 1. From the main menu, select
or non-ANZ bank account. This applies to ‘Transactions’ > ‘New Transaction’.
customers that are able to earn surplus
The New Transaction page displays.
interest.
2. Search for the Location Code and Natural
Once submitted, it must be authorised and
Account Group to create the transaction
released by two other Users respectively
from as described in the following table:
before the payment is generated.
To Then
Prerequisites search using the In the second Account
The following prerequisites are required Account Holder Holder Reference field,
before beginning this process: Reference enter the second part of
the reference number.
 None.
search using the In the Account Holder
Account Holder Name field, enter the
Roles Name name of the Account
This process applies to the following role in Holder.
ANZ Cashactive Control: search using the In the Account Holder
 User (Initiator). Account Holder Surname field, enter the
Surname Account Holder’s
surname.
Support
search using the  In the Account BSB
If you require further assistance, please
Account BSB field enter the BSB
contact ANZ Helpdesk.
and Account
 In the Account
Number
Number field, enter
the account number.

3. Click Search.
The New Transaction page updates to display
a list of accounts.
4. To select the Natural Account, click the
Account Holder Reference.
The New Transaction page updates to display
the Payment / Receipt Type selection.
 Continue with Generate Payment
Transaction.

65
 6. Complete the mandatory fields in the
Generate Payment Transaction Breakdown and Comments:
Transaction Field Description
Once a Natural Account is selected, Amount Enter the same
complete the transaction details. amount as the first
On the New Transaction page with the Amount field.
Payment/Receipt Type selection displayed: Description Enter a description.
1. From the Payment/Receipt Type drop This is used to provide
down list, select Domestic Payment. more information to
the Authoriser.
2. Click Next.
The New Transaction page updates to 7. Click Confirm.
display select the transaction type. The New Transaction page updates to display
3. From the Transaction Type drop down the Transaction details.
list, select Non-Client Interest 8. Click Pass For Authorisation.
Payment.
The New Transaction page displays.
4. Click Next.
You have successfully created a non-client
The New Transaction page updates to interest payment from the IMA.
display the Payment/Receipt Details,
Transaction Breakdown and Comments The new payment will move to the Approve
sections. Queue for approval by a User with authorise
permission. For more information, refer to
5. Complete the mandatory fields in the the Authorise External Payment guide.
Payment/Receipt Details section:
Field Description Calculating Interest Differential
Payee Enter the name of the The interest differential can be calculated
payee. once the automated interest capitalisation
Payee Account Enter the BSB number process has taken place. To calculate the
BSB without a hyphen. interest differential, locate the Natural
Account Holder Account Details. Refer to
Payee Account Enter the Payee the View Account Balances and Transactions
Number Account Number. guide.
Narrative Enter the text to appear Once the Account Details page is displayed
on the payee for the Natural Account Holder, calculate
statement. the difference between the Interest
Transaction Enter the date of the Management Account (IMA) and the
Date transaction. Interest Account (INT).

Payment From the drop down

Category list, select the category Payment Category
of payment. Payment Category is for additional
information. When using a template this
Generate From the drop down
information is pre-completed from the
External list, select Yes.
template.
Payment
Amount Enter the payment
Generate External Payment
amount.
Generate External Payment should always
be set as ‘Yes’.

66
6.8. Authorise External Payment
Description Steps
When an external payment is generated, To view transactions requiring authorisation:
the payment must be authorised. A User
1. From the main menu, select
other than the Initiator must authorise the
‘Transactions’ > ‘New Transaction’ >
changes, i.e. you cannot authorise your
‘View/Authorise’.
own payments.
The Single Transaction Queues page displays.
Prerequisites 2. Click the Authorise Queue tab.
The following prerequisites are required The Single Transaction Queues page updates
before beginning this process: to display the selected tab.
 External payment created, refer to the 3. To review an external payment, click the
External Payment (Domestic Payments, Transaction Number.
Urgent Domestic Payments, Non-Client
The Authorise Transaction page displays.
Interest Payment) guides.
4. Review the payment details.
Roles 5. Complete one of the following:
This process applies to the following role in  To approve, click Authorise
ANZ Cashactive Control:
 To reject, click Decline.
 User (Authoriser).
The Single Transaction Queues page displays.

Support You have successfully authorised or rejected

an external payment.
If you require further assistance, please
contact ANZ Helpdesk. Once authorised an external payment must be
released. For more information, refer to the
Release External Payment guide.

Transaction Queues
To view all transactions in all queues, select ‘ALL Records’. From this queue you can individually
authorise each transaction.

Authorise or Reject All Changes

When there is more than one transaction, you can authorise or reject transactions in bulk.
To authorise or reject transactions in bulk, on the Single Transaction Queues page, click either
‘Authorise All’ or ‘Reject All’.
Note: The ability to ‘Authorise All’ or ‘Release All’ is available for up to 100 accounts at once.

67
6.9. Release External Payment
Description View Queue
When an external payment is generated To view transactions requiring release:
and authorised, the payment must then be
1. From the main menu, select
released.
‘View/Authorise Single Transactions’.

Prerequisites The Single Transaction Queues page displays.

The following prerequisites are required 2. Click the Release Queue tab.
before beginning this process: The Single Transaction Queues page updates
 External payment created, refer to the to display the selected tab.
External Payment (Domestic Payments, 3. To review and release or reject an external
Urgent Domestic Payments, Non-Client payment, click the Transaction Number.
Interest Payment) guides
The Release Transaction page displays.
 External payment authorised, refer to
Authorise External Payment guide 4. Review the information or changes.
 User (Releaser) has security Token.
5. In the Security Code field, enter the
security code displayed on your Security
Roles Token.
This process applies to the following role in 6. Complete one of the following:
ANZ Cashactive Control:
 To approve the changes, click
 Releaser. Authorise
 To reject the changes, click Decline
Support The Single Transaction Queues page displays.
If you require further assistance, please Once authorised an external payment is
contact ANZ Helpdesk. released.
You have successfully released or rejected an
external payment.

Authorise or Decline All

When there is more than one transaction,
you can release or reject all. On the Single
Transaction Queues page, in the ‘Security
Code’ field, enter the Security Code
displayed on the Security Token, then click
either ‘Authorise All’ or ‘Decline All’.

68
6.10. Batch Payment (Domestic Payment)
Description Import File
Batch Payment facilitates the import of a
To import a Batch Payment file:
file of Domestic Payments.
1. From the main menu, select
Once submitted, it must be authorised and
‘Transactions’ > ‘Batch Import’.
released by two other Users respectively
before the EFT payments are generated. The Batch Import page displays.
For more information on the file format 2. From the Payment/Receipt Type drop
requirements, please refer to the down box, select ‘Domestic Payment’.
Cashactive Control File Format Guide
3. Select File to Upload.
available here.
4. Click Upload.
Prerequisites The Batch Import page updates to display a
message that the file has uploaded
The following prerequisites are required
successfully.
before beginning this process:
 A file of Domestic Payments in the
Cashactive Control Batch Import file
format. View Imported Files
To view imported batch files and confirm they
Roles have validated:
This process applies to the following role in 1. From the main menu select
ANZ Cashactive Control: ‘Transactions’ > ‘Batch Import’ >
 User (Initiator). ‘View/Authorise’.
2. The Batch Transaction Queues page
Support displays the following queues:

If you require further assistance, please Queue Description

contact ANZ Helpdesk. All Records Displays all batches within
the Batch Transaction
Queues
Declined Displays imported batches
Queue that have been declined by
an authoriser
Authorise Displays imported batches
Queue awaiting authorisation.
Failed Displays batches that failed
Queue during the batch load process

You have successfully imported a batch of

external domestic payments.
The batch of payments will move to the
Authorise Queue for approval by a User with
authorise permission. For more information,
refer to the Authorise Batch Payment guide.

69
Validation and Processing
ANZ Cashactive Control validates the
contents of each batch file and reads each
record within the file line by line.
Validated files are processed every 10
minutes and displayed in the
Authorisation Queue.

Duplicated Files
If a file has been imported previously a
warning message will display. If you wish
to continue with the import click Yes,
otherwise click No to cancel the import.

Failed Validation
Should the file contain any invalid records
it is failed in its entirety. The batch is
moved to the Failed Queue where it
displays the reason why the batch failed.
From this Queue you can Delete the failed
batch or Re-Import it once the issue with
the batch has been corrected.

File Format
For more information on the file format
requirements, please refer to the
Cashactive Control File Format Guide
available here.

70
6.11. Authorise Batch Payment
Description Steps
When a Batch of external payments is
To view batches requiring authorisation:
imported, the payments must be
authorised. A User other than the Initiator 1. From the main menu, select
must authorise the batch, i.e. you cannot ‘Transactions’ > ‘Batch Import’ >
authorise your own payments. ‘View/Authorise’.
The Batch Transaction Queues page displays.
Prerequisites
2. Click the Authorise Queue tab.
The following prerequisites are required
The Batch Transaction Queues page updates
before beginning this process:
to display the selected tab.
 Successful import of a batch of external
payments, refer to the Batch Payment 3. To review a batch of external payments,
click the Batch Number.
guide.
The Batch Details page displays.
Roles 4. Complete one of the following:
This process applies to the following role in  To approve, click Authorise
ANZ Cashactive Control:  To reject, click Decline.
 User (Authoriser). The Batch Transaction Queues page displays.
You have successfully authorised or rejected a
Support batch of external payments.
If you require further assistance, please Once authorised a batch of external payment
contact ANZ Helpdesk. must be released. For more information, refer
to the Release Batch Payment guide.

Batch Queues
To view all batches in all queues, select ‘ALL
Records’.

View Individual Transactions

To view individual transactions in a batch
click on ‘View Transactions’ in the Batch
Details page; click on “Return to Batch
Transaction Queues’ to go back to the batch
authorisation workflow.

71
6.12. Release Batch Payment
Description Steps
When a Batch of external payments is
To view batches requiring release:
generated and authorised, the batch must
then be released. 1. From the main menu, select
‘Transactions’ > ‘View/Authorise
Prerequisites Batch Transactions’.

The following prerequisites are required The Batch Transaction Queues page displays.
before beginning this process: 2. Click the Release Queue tab.
 Successful import of a batch of external The Batch Transaction Queues page updates
payments, refer to the Batch Payment to display the selected tab.
guide.
 Batch of external payments authorised, 3. To review and release or reject a batch of
external payments, click the Batch
refer to Authorise Batch Payment guide
Number.
 User (Releaser) has security Token.
The Batch Details page displays.
Roles 4. In the Security Code field, enter the
This process applies to the following role in security code displayed on your Security
ANZ Cashactive Control: Token.

 Releaser. 5. Complete one of the following:

 To approve, click Release
Support  To reject, click Decline

If you require further assistance, please The Batch Transaction Queues page displays.
contact ANZ Helpdesk. You have successfully released or rejected a
batch of external payments.

Batch Queues
To view all batches in all queues, select
‘ALL Records’.

View Individual Transactions

To view individual transactions in a batch
click on ‘View Transactions’ in the Batch
Details page; click on “Return to Batch
Transaction Queues’ to go back to the
batch authorisation workflow.

72
6.13. Processing Rejected Payments
Description Identify Rejected Payments
Payments generated from Cashactive Control A User must identify which payments have
may be rejected by the bank for the been rejected by the bank.
following reasons:
To identify rejected payments:
 Invalid payee BSB,
1. From the main menu, select
 Funding account is closed or has
‘Transactions’ > ‘Bank Notifications’.
insufficient funds,
 Invalid payee account number, or The Bank Notification page displays.
 Invalid transaction date (payment sent
You have successfully identified rejected
on a Saturday or Sunday).
payments.
Users who create payments must monitor
Continue with Process Bank Rejections.
the Bank Notifications workflow in Cashactive
Control for rejected payments.
All rejected payments must be processed in
Cashactive Control in order for them to be Process Bank Rejections
reversed on client accounts. Once rejected payments are identified, a
There are four steps to complete when User must process the rejected payments.
processing rejected payments: To process bank rejections:
1. Identify Rejected Payments – User 1. From the main menu, select
(Initiator) ‘Transactions’ > ‘Bank Notifications’.
2. Process Bank Rejections – User (Initiator) The Bank Notifications screen appears.
3. Authorise Bank Rejections – User To view details of the rejected payment(s) in
(Authoriser) step 2 of Identify Rejected Payments in this
4. Acknowledge Bank Notifications – User guide:
(All) 2. Locate and click Transaction Number.
3. Enter a reason for the rejection in the
Prerequisites field provided at the bottom of the
The following prerequisites are required overview.
before beginning this process:
4. Click Process Bank Rejection.
 Payment generated from Cashactive
5. Repeat steps 1 to 4 for each rejected
Control is rejected by the bank
payment.

Roles You have successfully processed bank

rejection(s). The Bank Rejection has been
This process applies to the following roles in passed for authorisation and will be visible
ANZ Cashactive Control: under the “Pending queue” tab within the
 User (Initiator) Bank notifications field.
 User (Authoriser)  Continue with Authorise Bank Rejections.

Support
If you require further assistance, please
contact ANZ Helpdesk.

73
Authorise Bank Rejections
Once bank rejections have been processed, a
User must authorise the rejection. To
authorise a bank rejection:
1. From the main menu, select
“Transactions’ > ‘Single Transaction
Queue’ > ‘Rejection Queue’.
The Bank Notifications page displays.
2. Click on the Transaction Number.
3. Click Authorise.
You have successfully authorised a bank
rejection. A credit for the rejected payment
amount will be posted to the client account.

Serial Number
The serial number indicates the status of a
rejected payment. This is located in the
Bank Notifications workflow.
A serial number ending with the letter ‘A’
indicates that the rejected payment has
not been processed.
A serial number ending with the letter ‘X’
indicates that the rejected payment has
been processed but not authorised.

Bank Notifications
Users monitoring this workflow should aim
to clear all bank notifications daily.
Once rejected payments have been
processed and authorised, the payments
can be recreated using correct details.

74
6.14. Create Payment Template
Description Steps
Templates are used to pre-complete some
To create a transaction template:
or all details of a regular payment or
transaction which can then be used for 1. From the main menu, select
future use. The template function can be ‘Transactions’ > ‘Template
used to create Domestic Payments, Urgent Maintenance’ > ‘New Template’.
Domestic Payments, Internal Transfers and
The New Template page displays.
Internal Receipts.
2. Search for the Client Account to create the
Once created, a User other than the
template as described in the following
initiator must authorise the template, i.e.
table:
you cannot authorise your own template.
To Then
Prerequisites search using the In the second Account
The following prerequisites are required Account Holder Holder Reference field,
before beginning this process: Reference enter the second part of
the reference number.
 None.
search using the In the Account Holder
Account Holder Name field, enter the
Roles Name name of the Account
This process applies to the following role in Holder.
ANZ Cashactive Control: search using the In the Account Holder
 User (Initiator). Account Holder Surname field, enter the
Surname Account Holder’s
surname.
Support
search using the In the Account BSB
If you require further assistance, please
Account BSB field enter the BSB
contact ANZ Helpdesk.
and Account
In the Account Number
Number
field, enter the account
number.

3. Click Search.
The New Template page updates to display a
list of Client Account Holders.
4. Select a Client Account Holder, click the
Account Holder Reference.
The New Template page updates to display
the Payment/Receipt Type selection.
5. Select a Payment/Receipt type.
6. Click Next.

75
7. Complete the mandatory fields in the
Template Details section as follows:
Template Description
Field Description
The Template Description will display in a
Template Ref. Enter a unique reference drop-down list whenever you need to
for the template. select a Template.
Template Enter a short description
Description of the template. Template Amount
8. Complete the fields in the The amount field can be left blank and the
Payment/Receipt Details section. Refer template used to pre-complete the
to the relevant External Payment guide. recipients details.
9. Complete the mandatory fields in the
Status Details section as follows:
Field Description
Active From the drop down list
select either Yes or No.
This determines if the
template is available for use
or not.
Active If required, set a date for the
From template to be active from.
Allow User From the drop down list
to Change select either Yes or No.
This determines if a User can
modify any pre-set fields
when using the template.
10. Click Next.
The New Template page updates to display a
summary.
11. Click Pass For Authorisation.
The New Template page displays.
You have successfully created a payment or
transaction template.
The template will now need to be authorised
by another User. For more information, refer
to the Authorise Template guide.

76
6.15. Edit Payment Template
Description Steps
Existing templates can be updated or
To edit a transaction template:
deleted as required. Once updated, a user
other than the initiator must authorise the 1. From the main menu, select
changes, i.e. you cannot authorise your ‘Transactions’ > ‘Template
own template. Maintenance’.
The Template Maintenance page displays.
Prerequisites
2. Select a template, click the Template
The following prerequisites are required Reference.
before beginning this process:
The Edit Template page displays.
 Template exists, refer to the Create
Payment Template guide. 3. In the Description of Change field, enter
a description of the changes to be made.

Roles 4. Update the fields in the Payment/Receipt

Details and Status Details sections as
This process applies to the following role in required.
Cashactive Control:
5. Click Confirm.
 User (Initiator).
The Edit Template page updates to display a
summary.
Support
6. Click Pass For Authorisation.
If you require further assistance, please
contact ANZ Helpdesk. The Template Maintenance page displays.
You have successfully edited a payment or
transaction template.
The template will now need to be authorised
by another User. For more information, refer
to the Authorise Template guide.

Delete a Template
To delete a template, with the Edit
Template page displayed:
 Click ‘Delete’.
The Delete Template message displays.
 To confirm the deletion, click ‘Yes’.

77
6.16. Authorise Template
Description Steps
When a template is created, edited or To authorise a template:
deleted, it must be authorised. A User other
1. From the main menu, select
than the Initiator must authorise the
‘Transactions’ > Template
changes, i.e. you cannot authorise a
Maintenance’ > ‘Authorise’.
template you created.
The Template Queues page displays.
Prerequisites 2. Select one of the following authorisation
The following prerequisites are required types:
before beginning this process:  To view all new templates, click the
 Template created or edited, refer to the Input Queue tab.
Create or Edit Payment Template guide.  To view all edited templates, click
the Edited Queue tab.
 To view all templates to be deleted,
Roles click the Delete Queue tab.
This process applies to the following role in The Template Queues page updates to
ANZ Cashactive Control: display the selected tab.
 User (Authoriser). 3. To review the template, click the
Template Reference.
Support The New Template Details or Edited
If you require further assistance, please Template Details page displays.
contact ANZ Helpdesk. 4. Review the information or changes.
5. Complete one of the following:
 To go back to the Template Queues
page, click Return To Template
Queues
 To approve, click Authorise
 To reject, click Decline.
The Template Queues page displays.
You have successfully authorised or rejected
a template.

Authorise or Decline All

When there is more than one template in
the queue, you can authorise or reject all.
To authorise or reject all, on the Single
Transaction Queues page, click either
‘Authorise All’ or ‘Decline All’.

78
6.17. Cancel Future Dated Transactions
Description Steps
When a future dated transaction has not
1. From the main menu, select
been processed yet and is no longer
‘Transactions’ >’Historical
required, the transaction can be cancelled.
Transactions’
Once a cancellation request is submitted, it
The Historical Transactions page displays.
must be authorised by another User.
2. Search for the transaction that you wish
Prerequisites to cancel.

The following prerequisites are required 3. Click on the Transaction Number

before beginning this process: The Historical Transaction Details page
 The transaction to be cancelled is future displays.
dated and has not been processed yet. 4. Input Reason for cancellation.
5. Click ‘Cancel Transaction’ at the bottom
Roles of the page.
This process applies to the following role in You have successfully created a cancellation
ANZ Cashactive Control: request.
 User (Initiator) The request will move to the Cancellation
Queue for approval by a User with authorise
Support permission. For more information, refer to
the Authorise Cancellation of Future Dated
If you require further assistance, please Transactions guide.
contact ANZ Helpdesk.

79
6.18. Authorise Cancellation of Future
Dated Transactions
Description Steps
When a transaction cancellation request is
1. From the main menu, select
submitted, it must be authorised. A User
‘Transactions’ >’View/Authorise’ >
other than the initiator must authorise the
‘Cancellation Queue’
request, i.e. you cannot authorise your own
request. 2. To review and authorise or reject the
request, click the Transaction Number.
Prerequisites The Historical Transaction Details page
The following prerequisites are required displays.
before beginning this process: 3. Review the information and note the
 The transaction to be cancelled is future status is in ‘Pending Cancellation’ status.
dated and has not been processed yet. 4. Complete one of the following:
 Transaction cancellation request created,
 To approve, click Authorise.
refer to the Cancel Future Dated
Transaction guide.  To reject, click Decline.
You have successfully authorised or rejected
Roles the transaction cancellation request.
This process applies to the following role in If the transaction to be cancelled is an
ANZ Cashactive Control: External Payment (Domestic Payments or
 User (Authoriser) Urgent Domestic Payments) then it must
also be released. For more information, refer
to the Release Cancellation of Future Dated
Support Transactions guide.
If you require further assistance, please
contact ANZ Helpdesk.

80
6.19. Release Cancellation of Future Dated
Transactions
Description Steps
When the transaction to be cancelled is an
1. From the main menu, select
external payment, the payment must then
‘Transactions’ >’View/Authorise’ >
be released.
‘Cancellation Queue’

Prerequisites 2. To review and release or reject the

request, click the Transaction Number.
The following prerequisites are required
before beginning this process: The Historical Transaction Details page
displays.
 The transaction to be cancelled is future
dated and has not been processed yet 3. Review the information.
 Transaction cancellation request created, 4. In the Security Code field, enter the
refer to the Cancel Future Dated security code displayed on your Security
Transaction guide. Token.
 Transaction cancellation request
5. Complete one of the following:
authorised, refer to the Authorise
Cancellation of Future Dated Transactions  To approve, click Authorise.
guide.
 To reject, click Decline.
 User (Releaser) has security Token.
You have successfully released or rejected
Roles the transaction cancellation request.

This process applies to the following role in

ANZ Cashactive Control:
 Releaser.

Support
If you require further assistance, please
contact ANZ Helpdesk.

81
7. REPORTING
7.1. Generating Report
Description
Standard reports are provided in ANZ Cashactive Control that can be generated by Users.

Prerequisites
The following prerequisites are required before beginning this process:
 None.

Roles
This process applies to the following role in ANZ Cashactive Control:
 User (All).

Support
If you require further assistance, please contact ANZ Helpdesk.

Reports
To generate reports in ANZ Cashactive Control:
1. From the main menu, select ‘Reports’.
The Available Reports page displays.
2. Select a report to run as described in the following table:
Report Description
Account History Allows Users to view/print transaction history for a specific
date range for all accounts or a specific account.
To generate:
 From the Report Format list, select CSV or PDF.
 From the All Accounts drop down list select either Yes
or No.
 If Yes, from the Include Blocked/Closed Accounts list,
select either Yes or No. Then from the Account
Holder Type list, select the type.
 If No, from the Account Holder drop down list, select
the required Client Account Holder. Then from the
Account Number drop down list, select the Account
Number.
 In the Date From field, enter a date.
 In the Date To field, enter a date.
Account Holder List Allows Users to view/print a list of their Client Accounts.
To generate:
 From the Report Format list, select CSV or PDF.

82
Report Description
Account List Allows Users to view/print a list of all their accounts, their
status and beneficiaries.
To generate:
 From the Report Format list, select CSV or PDF.
 From the Include Blocked/Closed Accounts list select
Yes or No.
Accrued Interest for All Allows Users to view/print accrued interest for all Client
Accounts Accounts.
To generate:
 From the Report Format list, select CSV or PDF.
All Balances by Account Allows Users to view/print cleared balance, ledger balance
Group and forward balance for all Client Accounts by Account
Group.
To generate:
 From the Report Format list, select CSV or PDF.
All Balances by Account Allows Users to view/print cleared balance, ledger balance
Holder and forward balance for all Client Accounts.
To generate:
 From the Report Format list, select CSV or PDF.
Allocation Rule Warnings Reports on possible allocation rule conflicts that lead to
some transactions not being allocated.
To generate:
 From the Report Format list, select CSV or PDF.
Frequency Statements Allows Users to view/print all statements for all Client
Accounts, for the current month.
To generate:
 From the Report Format list, select CSV or PDF.
 From the All Accounts drop down list select either Yes
or No.
 If Yes, from the Include Blocked/Closed Accounts list,
select either Yes or No.
 If No, select the required Account Holder from the
Account Holder drop down list.
 From the Statement Period End drop down list, select
the period.
 From the Frequency drop down list, select the required
Frequency Statement(s).

83
Report Description
Interest Audit Allows Users to view/print gross interest, withholding tax
and net interest for all accounts or a specific account.
To generate:
 From the Report Format list, select CSV or PDF.
 From the All Accounts drop down list select either Yes
or No.
 If Yes, from the Include Blocked/Closed Accounts list
select Yes or No.
 If No, from the Account Holder drop down list, select
the required Client Account Holder. From the Account
Number drop down list, select the Account Number.
Projected Balances Not in use.
Reconciliation Allows Users to view/print a list of all unallocated
transactions by Natural Account.
To generate:
 From the Report Format list, select CSV or PDF

New Reporting ‘Threshold’

(Account History & Frequency Statements only)
If above the reporting threshold, a check is completed to determine the number of Account
Holders. If the number of Account Holders exceeds the threshold, an additional check is
completed on the Location Code available to the User.
If multiple Location Code is available to the User, then the User is required to select the
Location Code from the drop down box, otherwise the default Location Code is automatically
displayed.
If the number of Account holders is now below the threshold, the list of accounts will be
displayed in the dropdown box, as per usual process
If the number of Account Holders is still over the threshold then the User selects the required
Account Holder from the locate function. The locate function allows the Users to search (as
per existing search function) for the required Account Holder.

84
7.2. Generating Historical Statements
Description 4. From the Statement Ending drop down
list, select a statement period.
A list of historical transactions can be
generated and printed as a statement for The Statements tab updates to display the
an account. transactions for the selected period.

Prerequisites 5. To print a statement, click Print.

The following prerequisites are required The Statement page displays.
before beginning this process:
 None.
6. Select a format to generate the report,
click either CSV or PDF.
Roles
This process applies to the following role in
ANZ Cashactive Control: 7. Click View Report.

 User (All). The file will be generated for download in the

selected format.
Support You have successfully generated a historical
statement.
If you require further assistance, please
contact ANZ Helpdesk.
Multiple Accounts/Accounts Details
Steps If an Account has more than one linked
To generate a historical statement: account, e.g. Natural Account Holder, when
you click ‘Accounts’, the Accounts Holder
1. Locate the Client Account.
Details page displays a list of related
Refer to the Search for Account Holder
accounts instead of the Transaction Details
guide.
page. If so, click the account link for the
The Account Holder Details page displays. account you want to generate a Historical
Statement.

2. Click the Accounts tab.

The Account Holder Details page updates to
display the selected tab.

3. On the Accounts tab, click the

Statements tab.
The Account tab updates to display the
Statements tab.

85
8. VIEW ACCOUNT AND TRANSACTION
HISTORY
8.1. View Account Balances and
Transactions
Description Steps
You can use the Enquiry menu options to
To view account balances and transactions:
view account balances and transactions for
Client Accounts and Natural Account 1. Locate the Account Holder details.
Holders. Refer to the Search for Account Holder
guide.
Prerequisites The Account Holder Details page displays.
The following prerequisites are required 2. Click the Accounts tab.
before beginning this process:
3. Complete one of the following as described
 None. in the following table:
If Then
Roles
viewing the The Accounts tab
This process applies to the following role in Natural updates to display a list
ANZ Cashactive Control: Account accounts.
 User (All). Holder
To view the Natural
Account Transaction
Support Details, click the
Account No.
If you require further assistance, please
contact ANZ Helpdesk. The Accounts tab update
to display account and
transaction details.
viewing a The Accounts tab
Client updates to display
Account account and transaction
details.
The Accounts tab provides a summary of the
account with a running balance. The tab is
divided into three sections:
 Account Summary – Includes Account
Holder Reference, Account Holder Name,
Account Number, Account Description,
Cleared Balance, Ledger Balance and
Forward Balance.
 Accounts tabs – Allows you to view
different types of transactions using tabs.
 Transaction Details list – This lists the
transactions or items for the selected
Accounts tab.

86
4. Select one of the following as described
in the following table:
Identifying a Natural Account
To Then
The Natural Account can be identified by
view Interest Click the Interest tab. the Account Holder Reference by the Nxxxx
at the end, where ‘x’ is a number. E.g.
The Interest tab displays
446688315175955N0001 is a Natural
the accrued interest for
Account as it ends in N0001.
the account and
capitalised interest. The Account Holder Type field will also be
displayed as the ‘Natural Account Holder’.
view Click the Transactions
Transactions tab.
The Transactions tab Transaction Details
displays all transactions If the Account is part of the Natural
for the selected period. Account, you can return to the list of
view Forward Click the Forward tab. associated accounts by clicking on the
Balances 'Account List’ button.
The Forward tab displays
transactions completed
within the system today, Historical Statements
and will clear to the
ledger balance overnight A statement of transactions can be
produced from the Account Holder Details
view Click the Statements page. Refer to the Generating Historical
Statements tab. Statements guide.
The Statements tab
displays cleared
transactions by Interest Audit Reports
statement end date. An interest audit report can also be printed
View External Click the External from the Interest tab. Refer to the
Remittances Remittances tab. Generating Reports guide.

The External Remittances

tab displays payments Capitalising Interest
that have been rejected
by the Bank or not yet The Interest section can also be used to
been cleared. capitalise interest. For more information,
refer to the Capitalise Interest guide
5. To go back, click Account Holder
Data.
You have successfully viewed account and
transaction details.

87
8.2. View Transaction History
Description View Archive Enquiry
The Single Transactions page is an archive To view the transaction history:
of created and authorised Transactions
1. From the main menu, select
created on the Single Transactions
‘Transactions’ > ‘Historical
workflow.
Transactions’.

Prerequisites The Historical Transaction Filter page displays.

The following prerequisites are required 2. Click on Return to Historical

before beginning this process: Transactions.

 None. The Historical Transactions page displays.

The Historical Transactions lists all authorised
Roles and/or released transactions. The list can be
filtered to reduce the amount of records.
This process applies to the following role in
ANZ Cashactive Control: 3. Complete one of the following:

 User (All).  To filter the list, refer to Filter Historical

Transactions in this document.
 View a transaction, refer to View
Support Transaction Details in this document.
If you require further assistance, please You have successfully viewed the Archive
contact ANZ Helpdesk. Enquiry.

Filter Historical Transactions

To filter the Archive Enquiry, on the Historical
Transactions page:
1. Click Add Filter.
The Historical Transaction Filter page displays.
2. Select one or more filters to apply to the
list by typing directly in the available
fields.
Where a filter is a reference, numerical, or
date you can select ‘Equal To’ or set a range
using ‘Greater Than’ or ‘Less Than’.
3. Enter the relevant filter criteria.
4. To apply the filter, click Apply Filter.

88
The Historical Transactions page displays
with the relevant filter applied.
Transaction Number
1. Complete one of the following:
Each transaction has a Serial Status made
 Apply another filter, go to step 1. up of 11 alpha/numeric characters. The
 Remove the filter, click Remove transaction number is derived from the
Filter. Serial Status and comprises 6 digits. To
 View a transaction, refer to View identify the transaction number, drop the
Transaction Details in this document. first 3 characters from the Serial Status.
The following 6 digits are the transaction
You have successfully viewed and filtered
number.
the Historical Transactions list.
For example:
 Serial Status 420433070A4, returns
View Transaction Details transaction number 433070.
 Serial Status 410432931A4, returns
To view the details of a Transaction on the transaction number 432931.
Historical Transactions page:  Serial Status 420432966A4, returns
1. Click Transaction Number. transaction number 432931.

The Historical Transaction Details page

displays. Historical Transaction Filter

2. To go back to the Historical Transactions This is the default page when accessing the
page, click Return to Historical Historical Transactions workflow. If you
Transactions. prefer to view the list of Historical
Transactions as the default, tick the ‘Do not
The Historical Transactions page displays. display page when menu item selected’ tick
You have successfully viewed transaction box located above the ‘Apply Filter’ and
details. ‘Clear Filter’ buttons. This will ensure you
are taken directly to the list each time you
access the workflow.

Printing
 To print a list or filtered list, click ‘Print’.
The Historical Transactions page updates in
a printer friendly layout.
Complete one of the following:
 To print, click ‘Print this Page’.
 Go back to the Archive Enquiry list, click
‘Return to Historical Transactions’.

89
8.3. View Allocations History
Description View Match History
The Allocations History displays a list of
To view historical allocations:
transactions that have been manually
allocated and authorised via the Allocations 1. From the main menu, select
workflow. ‘Transactions’ > ‘Historical
Allocations’.
Prerequisites The Historical Allocations page displays.
The following prerequisites are required The Historical Allocations page lists all
before beginning this process: completed manually allocated transactions.
 None. 2. To view a transaction, refer to View
Transaction Details in this document.
Roles You have successfully viewed the match
This process applies to the following role in history.
ANZ Cashactive Control:
 User (All).
View Transaction Details
Support To view the details of a Transaction on the
If you require further assistance, please Historical Allocations page:
contact ANZ Helpdesk. 1. Click View.
The Historical Allocation Summary page
displays.
2. To go back to the Historical Allocations
page, click Return to Historical
Matches.
The Historical Allocations page displays.
You have successfully viewed allocation
details.

Printing
 To print, click ‘Print’.
The Historical Allocations page updates in a
printer friendly layout.
Complete one of the following:
 To print, click ‘Print this Page’.
 To go back to the Historical Allocations
list, click ‘Return to Historical Matches’.

90
8.4. Search for Client Account
Description Client Account Enquiry
You can use the Enquiry screens to display To search for a Client Account:
lists of Client Accounts with their
1. From the main menu, select ‘Accounts’ >
Beneficiaries.
‘Account Holder Enquiry’.

Prerequisites The Locate Account Holder Details page

displays.
The following prerequisites are required
before beginning this process: 2. Select a search option as described in the
following table:
 None.
To Then

Roles search using In the second Account

the Account Holder/Beneficiary
This process applies to the following role in Holder or Reference field, enter
ANZ Cashactive Control: Beneficiary the second part of the
 User (All). Reference reference number.
search using From the drop down lists,
Support the Account select the Account Holder
Holder Type type.
If you require further assistance, please
contact ANZ Helpdesk. search using In the Account
the Account Holder/Beneficiary
Holder or Name field, enter the
Beneficiary name.
Name
search using In the Beneficiary
the Surname field, enter the
Beneficiary surname.
Surname
search using In the Account BSB field
the Account enter the BSB.
BSB and
In the Account Number
Account
field, enter the account
Number
number.

3. Click Search.
The Locate Account Holder Details page
updates to display a list of search results.
You have successfully conducted an Account
Holder enquiry.
 Continue with View Search Results.

91
View Search Results
Search Criteria
The results are listed below the search
criteria by Account Holder Reference and Use the asterisk ‘*’ as a 'wildcard' to
Account Holder Name. represent any characters, e.g. *sub* will
search for any name containing sub, or
To view the Client Account details, on the enter the asterisk on its own to display all
Locate Account Holder Details page: records.
1. In the Account Holder Reference results, When searching using ‘Beneficiary
click the Account Holder Reference. Surname' or 'Account BSB' and 'Account
The Account Holder Details page displays. Number', if these fields have been left blank
in the Account Holder and Beneficiary
2. Complete one of the following: details screen, the results will not display in
 To view Beneficiary details, go to their respective searches.
View Beneficiary Details in this
document.
 To go back to the Account Holder
Details page and start a new search,
click Locate.
You have successfully viewed the search
results.

View Beneficiary Details

To view the Beneficiary details:
1. Click the Beneficiaries tab.
2. Click the Beneficiary Reference.
The Beneficiary Details page displays.
The Beneficiary Details page lists the
Beneficiary details.
3. Complete one of the following:
 To go back to the Beneficiaries
summary page, click the
Beneficiaries tab.
 To go back to the Account Holder
Details page and start a new search,
click Locate.
You have successfully viewed the
Beneficiary details.

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8.5. Search for Account Holder
Description Search for an Account Holder
Use the Account Holder Enquiry workflow to
To search for an Account Holder:
search for Client Accounts and Natural
Account Holders. 1. From the main menu, select ‘Accounts’ >
Account Holder Enquiry’.
Prerequisites The Account Holder Details page displays.
The following prerequisites are required 2. Select a search option as described in the
before beginning this process: following table:
 None. To Then
search using the In the second Account
Roles Account Holder Holder Reference field,
This process applies to the following role in Reference enter the second part of
Cashactive Control: the reference number.

 User (All). search using the From the Account

Account Holder Holder Type drop down
Type lists, select the Account
Support Holder type.
If you require further assistance, please
search using the In the Account Holder
contact ANZ Helpdesk.
Account Holder Name field, enter the
Name name of the Account
Holder.
search using the In the Account Holder
Account Holder Surname field, enter the
Surname Account Holder’s
surname.
search using the  In the Account BSB
Account BSB field enter the BSB
and Account
 In the Account
Number
Number field, enter
the account number.

3. Click Search.
The Account Holder Details page updates to
display a list of search results.
You have successfully conducted an Account
Holder enquiry.

 Continue with View Account Holder

Details.

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View Account Holder Details
To view the Account Holder details, on the Account Holder Details page:
1. In the Locate Account Holder results, click the Account Holder Reference.
The Account Holder Details page displays.
2. Complete one of the following as described in the following table:
To Then
view account details Refer to the View Account Balances and
Transactions guide.
go back to the Locate Account Holder Click Locate.
page and start a new search
print a summary of the Account Holder Click Print.
Details
The Account Holder page updates to display the
Report Format drop down list.
From the Report format drop down list, select
either: CSV or PDF.
Click View Report.
The file will be generated for download in the
selected format.
To go back, click Previous.
You have successfully viewed Account Holder details.

Search Criteria
Use the asterisk ‘*’ as a 'wildcard' to represent any characters, e.g. *sub* will search for any
name containing sub, or enter the asterisk on its own to display all records.
When searching using the ‘Account Holder Surname’ or ‘Account BSB’ and ‘Account Number’,
if these fields have been left blank in the Account Holder details screen, the results will not
display in their respective searches. View Account Holder Details

Identifying a Natural Account

The Natural Account can be identified in the Account Holder Reference column by the Nxxxx at
the end, where ‘x’ is a number. E.g. 446688315175955N0001 is a Natural Account as it ends
in N0001.

94
8.6. Search for Account
To Then
Description
search using the In the Account BSB
Use the Account Enquiry page to display a Account BSB field enter the BSB
list of Accounts and search for a specific and Account
Account. In the Account
Number
Number field, enter
the account number.
Prerequisites
The following prerequisites are required 3. Click Search.
before beginning this process: The Account Details page updates to display a
 None. list of search results.
4. To view the account details, click the
Roles Account Number.
This process applies to the following role in The Account Details page displays.
ANZ Cashactive Control:
5. To go back to the Locate Account page
 User (All). and start a new search, click Locate.
You have successfully viewed the search
Support results.
If you require further assistance, please
contact ANZ Helpdesk.
Search Criteria

Steps Use the asterisk ‘*’ as a 'wildcard' to

represent any characters, e.g. *sub* will
To search for an Account: search for any name containing sub, or
1. From the main menu, select ‘Accounts’ enter the asterisk on its own to display all
> ‘Account Enquiry’. records.

The Account Details page displays. When searching using the ‘Account Holder
Surname’ or ‘Account BSB’ and ‘Account
2. Select a search option as described in Number’, if these fields are blank in the
the following table: Account Holder Details screen, an Account
To Then will not display in their respective searches.

search using the In the Account

Account Holder Holder Reference
Reference field, enter the second
part of the reference
number.
search using the In the Account
Account Holder Holder Name field,
Name enter the Account
Holder’s name.
search using the In the Account
Account Holder Holder Surname
Surname field, enter the Account
Holder’s surname.

95
APPENDIX
A. Transaction Types
The following is a description of the different Transaction Types that are available when
manually adding new transactions and payments (from the Transaction Queue with the New
Transaction function, refer to the Payments and Transfer guides).
Payment/
Transaction Type Purpose Receipt
Type
Adjust Interest to Used to adjust interest on a Client Account, for Internal
Client Account example, when there is a discrepancy between the Transfer
accrued interest calculated by ANZ Cashactive
Control and the actual interest paid by ANZ into your
organisation's Account. This is used when insufficient
interest was calculated by ANZ Cashactive Control on
the Client Account, for example, a rounding error.
Transfer Client Account Used to transfer amount to the pre-defined Internal
to the Nominated Nominated Account. This Account will allow you to Transfer
Account perform internal transfers to/from the Natural
Account and the Nominated Account.
Adjust Client Account Used to adjust interest on a Client Account, for Internal
to Interest example, when there is a discrepancy between the Transfer
accrued interest calculated by ANZ Cashactive
Control and the actual interest paid by ANZ into your
organisation's Account. This is used when too much
interest was calculated by ANZ Cashactive Control on
the Client Account, for example, a rounding error.
Transfer Client Account Used as step 1 to correct a wrong allocation by Internal
to General transferring the amount to the General Account. Transfer
Transfer General to Used as step 2 to correct an allocation by Internal
Client Account transferring the amount to the correct Client Receipt
Account.
Transfer Client Account Used as step 1 to correct a wrong allocation by Internal
to Sundry transferring the amount to the Sundry Account. Transfer
Transfer Sundry to Used as step 2 to correct an allocation by Internal
Client Account transferring the amount to the correct Client Receipt
Account.
Adjust Interest to Used to adjust interest on a Client Account, for Internal
Client Account example, when there is a discrepancy between the Receipt
accrued interest calculated by ANZ Cashactive
Control and the actual interest paid by ANZ into your
organisation's Account. This is used when insufficient
interest was calculated by ANZ Cashactive Control on
the Client Account, for example, a rounding error.

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 Payment/
Transaction Type Purpose Receipt
Type
Transfer Nominated Used to transfer amount from the Nominated Internal
Account to Client Account to a Client Account. Receipt
Account
Transfer Client Account Used to transfer amount to the pre-defined Internal
to the Nominated Nominated Account. This Account is linked to your Transfer
Account Natural Account and will allow you to perform
internal transfers to/from your Natural Account and
Nominated Account.
Client Domestic Used for a regular EFT payment. Domestic
Payment Payment
Non-Client Interest Used to pay money out of the Interest Account to a Domestic
Payment 3rd party. Payment
Client Urgent Payment Used to record an RTGS ("same day payment"). Urgent
Domestic
Payment

B. Debits and Credits to Accounts

The following is a description of the accounts that are debited and credited when adding transactions and
payments.

Payment/ Account Account

Transaction type
Receipt Type Debited Credited
Opening Client Account Credit Control
Receipts Client Account
Balance Account
Interest
Adjust Interest to Client Account Internal Receipt Client Account
Account
Interest
Adjust Client Account to Interest Internal Transfer Client Account
Account
Transfer Client Account to General
Internal Transfer Client Account
General Account
Transfer General to Client General
Internal Transfer Client Account
Account Account
Sundry
Transfer Client Account to Sundry Internal Transfer Client Account
Account
Sundry
Transfer Sundry to Client Account Internal Receipt Client Account
Account
Control
Client Domestic Payment Domestic Payment Client Account
Account
Urgent Domestic Control
Client Urgent Payment Client Account
Payment Account

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C. Valid Characters
The following characters can be used when adding or editing Account Holders, Accounts, Users,
Templates and Groups and when adding new transactions (from the Single Transaction Queue)
or entering any additional information in the authorisation process.
A–Z
a–z
0–9
/ (forward slash)
. (full stop)
- (hyphen)
@ (for email fields only)
Note - the apostrophe/single quote character (') cannot be entered in any fields
throughout the browser.

D. Allocations and Dates

In ANZ Cashactive Control there are two different fields relating to dates for transaction:
 Value date
 Transaction Date

Below are the 3 scenarios of when/how transactions can be allocated and how the date fields
will work.
Account Value Transaction
Transaction Date Date
Scenario 1 - Transaction allocated 29/10/2020 29/01/20 29/01/2020
automatically 20
Scenario 2 - Transaction manually allocated 29/10/2020 29/01/20 30/01/2020
on the day of 20
Scenario 3 - Transaction manually allocated 29/10/2020 1/01/202 2/01/2020
after 2+ days 0

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E. Automatic Allocation Rules - Additional
Examples
The following shows some additional examples of how incoming transactions will be matched to
the Automatic Allocation rules (Allocation References). These demonstrate which rule would be
applied if there are similar rules, how spaces affect the matching and how the sequence of the
elements is applied. Refer to Create or Edit Automatic Allocation Rules for general information.

Example Rules 1 and 2 (two similar rules)

Rule 1 Static Reference = Sample ABC

Rule 2 Static Reference = Sample

Numeric Range From = 6
Numeric Range To = 9
Incoming Transaction Bank Narrative = Sample8 ABC Description
The transaction will match Rule 2.

Example Rule 3 (rule has Ignore Whitespace set as No)

Rule 3 Static Reference = Sample

Numeric Range From = 1230
Numeric Range To = 1239
Ignore Whitespace = No
Incoming Transaction Bank Narrative = Sample1238 ABC Description
The transaction will match to Rule 3.
Incoming Transaction Bank Narrative = Sample 1238 ABC Description
The transaction will NOT match to Rule 3. The matching expects the numeric
to be immediately after the Static Reference without any spaces.

Example Rule 4 (rule includes Transaction Type and has Ignore Whitespace set as
Yes)

Rule 4 Transaction Type = TRANSFER

Static Reference = Sample
Numeric Range From = 1230
Numeric Range To = 1239
Ignore Whitespace = Yes
Incoming Transaction Bank Narrative = Sample1238 TRANSFER
Incoming Transaction Bank Narrative = Sample 1238 TRANSFER
Both the transactions will match to Rule 4. Ignore Whitespace allows the
matching to ignore the space between the Static Reference and the Numeric
Range.

99
Example Rule 5 (Bank Narrative elements in different order)

Rule 5 Transaction Type = TRANSFER

Static Reference = Sample
Numeric Range From = 1230
Numeric Range To = 1239
Ignore Whitespace = Yes
Incoming Transaction Bank Narrative = 1238 Sample TRANSFER
The transaction will NOT match Rule 5.
The order is fixed as Static Reference, Numeric Range, and Transaction Type.

Example Rule 6 Significance of non-alphanumeric characters (for example, space,

hyphen, comma)

Rule 6 Transaction Type = TRANSFER

Static Reference = Sample
Numeric Range From = 100
Numeric Range To = 999
Ignore Whitespace = No
Incoming Transactions The following transactions will match Rule 6
Bank Narrative = Monthly Sample500 TRANSFER
Static Reference is preceded by a non-alphanumeric character (a space)
Bank Narrative = Monthly-Sample500 TRANSFER
Static Reference is preceded by a non-alphanumeric character (a hyphen)
Bank Narrative = Mth Sample500 TRANSFER FEES
Static Reference is preceded by a non-alphanumeric character (a space), and
the Transaction Type is also followed by a non-alphanumeric character
Incoming Transactions The following transactions will NOT match Rule 6
Bank Narrative = ALLSample500 TRANSFER
Static Reference is preceded by an alphanumeric character (ALL)
Bank Narrative = 100Sample500 TRANSFER
Static Reference is preceded by an alphanumeric character (100)
Bank Narrative = Sample500 TRANSFERFEES
Transaction Type is followed by alphanumeric characters (FEES)
Bank Narrative = Mth Sample500 TRANSFERFEES
Static Reference is preceded by a non-alphanumeric character (as space), but
the Transaction Type is followed by alphanumeric characters (FEES)

100
Automatic Allocation Rules - Examples of Conflicts with
Existing Rules
The following are examples of the checks that are made against existing rules when adding a new Allocation
Reference. This shows when rules may not be accepted due to a conflict with an existing rule.

 A blank Static Reference means “all Static References”.

 A blank Transaction Type means “all Transaction Types”.
 However, a blank Numeric Range From and To means “no static numeric range”.

Blank Static Reference

Existing Rule7
Transaction Type = TRANSFER
Static Reference = <blank>
Numeric Range From = 100
Numeric Range To = 999

You will NOT be able to enter another Rule such as the following because the system considers the
Static Reference “Sample” to be a subset of “all static references” in Rule 7 and will block You.

Transaction Type = TRANSFER

Static Reference = Sample
Numeric Range From = 100
Numeric Range To = 999
Blank Transaction Type

Existing Rule 8
Transaction Type = <blank>
Static Reference = Sample
Numeric Range From = 100
Numeric Range To = 999

You will NOT be able to enter another Rule such as the following because the system considers the
Transaction Type “TRANSFER” to be a subset of “all transaction types” in Rule 8 and will block
You.

Transaction Type = TRANSFER

Static Reference = Sample
Numeric Range From = 100
Numeric Range To = 999

Blank Numeric Range From and To

Existing Rule 9
Transaction Type = TRANSFER
Static Reference = Sample
Numeric Range From = 100
Numeric Range To = 999

You WILL be able to enter another Rule such as the following because a blank numeric Range From
and To is NOT a subset of the range 100 to 99 in Rule 9.

Transaction Type = TRANSFER

Static Reference = Sample
Numeric Range From = <blank>
Numeric Range To = <blank>

101
F. Tax Reporting Type
Note: This information is intended only as a guideline and should not be construed as advice or
relied upon. The information was correct at the time it was published; however please refer to
the OECD and ATO websites for further information, or your tax advisor for advice specific to
your circumstances and/or if you have questions on how the AEOI applies to your situation.
Tax Reporting Type Description
Individual Individual includes all individual/natural person(s) that hold a
financial account with ANZ. For example, as a Sole Trader is not
a separate legal entity, the individual operating the Sole Trader
business would need to provide their individual tax residency
details.
Exempt Entity Entities are exempt for the purpose of CRS if the qualifying
conditions are met. Examples of Exempt Entities may include:
• Publicly Traded Non-Financial Entity (A Corporation that is not
a Financial Institution, AND the stock of which is regularly
traded on an Established Stock Exchange)
• Related Entity of a Publicly Traded Non-Financial Entity
• Central Bank
• Government Entity
• International Organisation
• Entity wholly owned by a Central Bank, Government Entity, or
International Organisation
Financial Institutions Generally, the term ‘Financial Institution’ means a Custodial
Institution, a Depository Institution, an investment Entity, or a
Specified Insurance Company. Please refer to the ATO website
for further details and exclusions to the AEOI Financial
Institution definition.
Managed Investment A Managed Investment Entity is generally an entity where:
Entity a) the gross income is primarily attributable to investing,
reinvesting, or trading in Financial Assets; AND
b) it is managed by another Entity (that is a Depository
Institution, a Custodial Institution, a Specified Insurance
Company, or an Investment Entity) that performs certain
activities on its behalf.
Please refer to the ATO website for further details and exclusions
to this information.
Active Non-Financial An Active Non-Financial Entity is a Non-Financial Entity that
Entity meets the following criteria:
• Income and Asset Test
• During the preceding calendar year or other appropriate
reporting period,
a) Less than 50% of the Entity’s gross income is passive
income from passive sources; AND
b) Less than 50% of the assets held by the Entity produced or
were held for the production of passive income
• Holding Company or Treasury Centre
• Start-Up Company

102
Tax Reporting Type Description
• Entity in Liquidation or Bankruptcy
• Tax Exempt Non-Profit Organisation
No Residency for Tax A fiscally transparent Entity is relevant for some partnerships,
Purpose – Active trusts & companies where the entity is not taxed (has no tax
Non-Financial Entity residency) because all income flows through the entity to its
owners. A Not Passive Non-Financial Entity (Or Active Non-
Financial Entity) may include the following:
• Active Non-Financial Entity (by Income or Asset) – During the
preceding year or the appropriate reporting period, the Entity
a) Derived less than 50% of its gross income from passive
sources; AND
b) Held less than 50% of assets that produced or were held
for production of passive income
• Holding Company or Treasury Centre
• Start-Up Company
• Entity in Liquidation or Bankruptcy
• Tax Exempt Non-Profit Organisation
Passive Non-Financial A NFE will be deemed a Passive NFE if at least 50% of the NFE’s
Entity gross income for the preceding calendar year or appropriate
reporting period is passive income OR at least 50% of the assets
held by the NFE during the same period are assets that produce
or are held for the production of passive income. Further
information is required where a beneficiary is a Passive NFE prior
to establishing a financial account.
No Residency for Tax A fiscally transparent Entity is relevant for some partnerships,
Purposes – Passive trusts & companies where the entity is not taxed (has no tax
Non-Financial Entity residency) because all income flows through the entity to its
owners.
A NFE will be deemed a Passive NFE if at least 50% of the NFE’s
gross income for the preceding calendar year or appropriate
reporting period is passive income OR at least 50% of the assets
held by the NFE during the same period are assets that produce
or are held for the production of passive income. Further
information is required where a beneficiary is a Passive NFE prior
to establishing a financial account.

103