Functionalities:
Customer App
1. User Registration and Profile Management
• Sign up/sign in (email, phone number, social media)
• Profile creation and management
• Saved preferences and payment methods
2. Service Discovery
• Search and filter options using AI(service type, location, ratings)
• Nearby service providers based on location
• Service provider profiles (services offered, prices, hours of operation,
ratings,gallery)
3. Appointment Booking
• Browse available services and providers
• View provider availability in a calendar format
• Select service, date, and time for the appointment
• Add special instructions or preferences
4. Payment Processing
• Multiple payment options (credit/debit cards, digital wallets)
• Secure payment gateway integration
• Option to save payment details for future bookings
• Pre-payment
5. Appointment Management
• View upcoming and past appointments
• Reschedule or cancel appointments
• Receive appointment reminders and notifications
6. Ratings and Reviews
• Rate and review service providers
• View other customers’ ratings and reviews
7. Promotions and Discounts
• Apply promo codes and discounts to bookings
• View ongoing promotions and special offers
8. Notifications
• Appointment confirmations and reminders
• Promotional offers and updates
• Service provider updates
9. Customer Support
• In-app chat or call with support
• FAQs and help section
Service Provider App
1. Service Provider Registration and Profile Management
• Sign up/sign in (email, phone number)
• Profile creation and verification
• Manage business details (services offered, prices, hours of
operation)
2. Service Management
• Add, edit, or remove services
• Set service durations and prices
• Manage special offers and promotions
3. Appointment Management
• View and manage upcoming appointments
• Accept or decline booking requests
• Update appointment status (confirmed, in progress, completed)
4. Calendar and Availability
• Manage availability and working hours
• Block off unavailable times
• Sync with personal calendars (Google Calendar, iCal)
5. Client Management
• View client profiles and history
• Add notes and preferences for clients
• Manage client communications (notifications, reminders)
6. Payments and Financial Tracking
• Track payments and earnings
• Generate financial reports
• Manage payment disputes and refunds
7. Ratings and Reviews
• View customer ratings and feedback
• Respond to reviews
8. Analytics and Reporting
• Sales reports and performance metrics
• Customer engagement statistics
9. Notifications
• New booking alerts
• Appointment reminders
• Customer messages
10. Customer Support
• In-app chat or call with support
• FAQs and help section
Admin Panel
1. User and Service Provider Management
• Approve/reject service provider registrations
• View and manage user and service provider profiles
• Handle complaints and issues
2. Appointment Management
• Monitor all bookings in real-time
• Manage appointment disputes
3. Financial Management
• Track payments and commissions
• Generate financial reports
4. Analytics and Reporting
• Booking statistics (number of appointments, revenue, etc.)
• User engagement metrics
• Service provider performance metrics
5. Promotions and Discounts
• Create and manage promotional campaigns
• Monitor the effectiveness of promotions
6. Support Management
• Manage customer and service provider support tickets
• FAQs and help content management
Additional Features
1. Advanced Scheduling
• Integration with personal calendars
• Automated reminders and follow-ups
2. Loyalty Programs
• Implement loyalty points and rewards
• Track and redeem points for services
3. Multi-Location Management
• Support for businesses with multiple locations
• Centralized management of services and staff across locations
4. Security Features
• Secure payment processing
• Data encryption and privacy protection
• Two-factor authentication for accounts
5. Advanced Technologies
• AI-based recommendations for services and providers
• Predictive analytics for demand forecasting
• Machine learning for personalized customer experiences
