BellaBot_US (1/31/2024, 7:03:18 p.m.): Hey there!

I'm Bellabot, your friendly Pandora chatbot :)

BellaBot_US (1/31/2024, 7:03:20 p.m.): This conversation will be saved for quality
purpose. Please visit our Privacy Policy for more information
https://us.pandora.net/en/privacy-policy/privacy-policy.html
BellaBot_US (1/31/2024, 7:03:21 p.m.): You can write a few key words (cancel,
refund, return, exchange, warranty) or use the menu options.
BellaBot_US (1/31/2024, 7:03:22 p.m.): We may retain this chat for quality
assurance purposes. If you continue to use this chat feature, you consent to this
retention. You may visit our Privacy Policy for additional information.
BellaBot_US (1/31/2024, 7:03:24 p.m.): You can also transfer to a live agent in
case I can't help you.
BellaBot_US (1/31/2024, 7:03:25 p.m.): Menu Options:
Where is my order?
Missing / damaged items
Refunds, returns & exchanges
Cancellations
I need help with my warranty
DIAMONDS by PANDORA
Other topics
null (1/31/2024, 7:03:26 p.m.): Hola
BellaBot_US (1/31/2024, 7:03:29 p.m.): Sorry, I didn't understand.
BellaBot_US (1/31/2024, 7:03:30 p.m.): Please use a few keywords (cancel, refund,
return, exchange, guarantee) or check the main menu.
BellaBot_US (1/31/2024, 7:03:32 p.m.): Menu Options:
Where is my order?
Missing / damaged items
Refunds, returns & exchanges
Cancellations
I need help with my warranty
DIAMONDS by PANDORA
Other topics
null (1/31/2024, 7:03:35 p.m.): Refunds, returns & exchanges
BellaBot_US (1/31/2024, 7:03:38 p.m.): Find out about how you can do a return or
exchange here:
https://help.pandora.net/s/topic/0TO3i000000D2mJGAS/returns-exchanges?
language=en_US
BellaBot_US (1/31/2024, 7:03:39 p.m.): This conversation will be recorded for
quality purpose. Please visit our Privacy Policy for more information.
BellaBot_US (1/31/2024, 7:03:40 p.m.): For returns by mail, it can take up to 15
days for your refund to be processed. Please look out for a notification by email
from us.
BellaBot_US (1/31/2024, 7:03:41 p.m.): If you have bought in-store, and are
returning in-store, this can take up to 5 days.
BellaBot_US (1/31/2024, 7:03:43 p.m.): To track your refund / return / exchange, we
need your order number. Do you have it?
BellaBot_US (1/31/2024, 7:03:44 p.m.): Menu Options:
Yes
No
null (1/31/2024, 7:04:05 p.m.): Yes
BellaBot_US (1/31/2024, 7:04:07 p.m.): Great! Please enter in your order number, it
starts with PND...
null (1/31/2024, 7:04:32 p.m.): NPD20807533
BellaBot_US (1/31/2024, 7:04:35 p.m.): I can't find your order. I will transfer you
to an agent to help.
BellaBot_US (1/31/2024, 7:04:37 p.m.): Please hit "Proceed".
BellaBot_US (1/31/2024, 7:04:38 p.m.): Menu Options:
Proceed
Main Menu
null (1/31/2024, 7:04:41 p.m.): Proceed
BellaBot_US (1/31/2024, 7:04:43 p.m.): CASEFORM:showCaseForm
null (1/31/2024, 7:05:43 p.m.): First Name : Arlyn,
Last Name : Romero,
Email - Address : [email protected]
Remona (1/31/2024, 7:06:09 p.m.): How can I help you?
Remona (1/31/2024, 7:06:16 p.m.): Hello! I will be more than happy to help. How is
your day going so far?
null (1/31/2024, 7:06:29 p.m.): Mi pedido no me ha llegado y quiero solicitar un
reembolso
null (1/31/2024, 7:07:41 p.m.): Ayuda
Remona (1/31/2024, 7:09:43 p.m.): English only please
null (1/31/2024, 7:14:17 p.m.): I need a refund,rather I demand it
null (1/31/2024, 7:18:49 p.m.): My orden was never received
Remona (1/31/2024, 7:19:55 p.m.): I will be more than happy to help. May I have the
phone number and order number?
null (1/31/2024, 7:22:09 p.m.): Yes
null (1/31/2024, 7:24:01 p.m.): 305-599-3939
PND20807533
Remona (1/31/2024, 7:24:27 p.m.): I appreciate that information! Please allow me a
few moments to investigate this for you. While I am researching,
null (1/31/2024, 7:25:33 p.m.): Okay
Remona (1/31/2024, 7:29:09 p.m.): Thanks for reaching out about this! After taking
a look into your order, I was able to confirm that it shows as delivered. I will be
filing a claim with the carrier, one moment.
Remona (1/31/2024, 7:32:27 p.m.): I was able to file a claim with the carrier and
if you do not receive this order within 10 business days, please reach back out to
us with case number 07121398
null (1/31/2024, 7:37:06 p.m.): No, I don’t want that, I have not received my
null (1/31/2024, 7:37:46 p.m.): No, I don’t want that, I have not received my Order
p
Remona (1/31/2024, 7:39:42 p.m.): I'm sorry on any lost order a claim must be filed
& you have to allow time for the claim to process
null (1/31/2024, 7:40:29 p.m.): No, I don’t want that, I have not received my Order
or news about it, I want refund and I placed my order on January 17,2024
Remona (1/31/2024, 7:41:22 p.m.): I'm sorry at this time a refund can not be issued
null (1/31/2024, 7:42:01 p.m.): I want my refund they are thieves
null (1/31/2024, 7:44:17 p.m.): And how they issue my refund
null (1/31/2024, 7:46:39 p.m.): Hey
Remona (1/31/2024, 7:46:51 p.m.): You will have to waiting 10 business days.
null (1/31/2024, 7:48:53 p.m.): Ok tell me how do I request my refund
Remona (1/31/2024, 7:49:47 p.m.): contact us back on 2.14.24. we will look at the
claim file & let you know the action that can be taken on the order
null (1/31/2024, 7:51:15 p.m.): Ok