Welcome to Our University Virtual Session

ITIL Foundation:
Virtual Program Introduction
Our University
Introductions

ITIL Foundation Virtual Learning & Certification Program

Mindi Forth, Presenter

Curriculum Director,
Our University

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The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
Session Objectives

Objectives of the Kick Off Session

 Learn about the format and timeline of the program

 Understand time commitment and set expectations
 Become familiar with the learning resources used in this program –
Learning Map, MyLearning, and Yammer
 Launch the ITIL Foundation Certification virtual learning program

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The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
Program Overview

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The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
 Program Objectives

Objectives of ITIL Foundation Virtual Certification Program

 Build knowledge in the ITIL Foundation framework/books, scope, purpose

and key concepts
 Gain an understanding of how these principles apply to Capgemini within
IT Service Management
 Prepare participants to successfully pass the ITIL Foundation certification
exam

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The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
Important Program Notes

• Blended program – each week:

 1 hour facilitated virtual classroom session – provides overview of topic, tips
for learning key concepts, considerations when preparing for the certification
exam
 2-4 hours self-paced study to reinforce learning using web-based learning,
online books, online mentors and study prep exams
Please complete assigned online training before attending the live session. There will be review
questions at the beginning of each session.

Completion of program elements will be tracked. (Enter your Capgemini email address when
logging into Adobe sessions.)

• Recording your certification

 You will be assigned a certification activity in MyLearning
 It will be completed on your behalf when you inform the University team of
the date of your certification (with appropriate documentation)
You will be asked to schedule and sit for the certification exam through an external testing center.
Please seek pre-approval for the certification exam expense. This is typically managed by a
member of your BU HR team, who will provide you with reimbursement approval or an exam
voucher depending on your BU/country policies.
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The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
Program Registration & Cancellation

• If you find that you cannot participate in the program after you have
registered, please cancel within the first two weeks of the program

• Cancellation after this period will prohibit the ability to register for
future offerings of this program

• There is significant demand for this course, and your active

cancellation (if needed) will allow others to take your seat.

If you cannot participate in the training series, please

lease use the same link you
used to register for the program to cancel your registration within
MyLearning.

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The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
 Facilitated Virtual Learning Program
for ITIL Foundation Certification Prep Training
Open to anyone Able to apply ITIL ITSM principles
ITIL Foundation Certified
7 Weeks

Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7

WBL 10
WBLs 2 – WBLs 4 – WBLs 7 –
WBL 1 WBL 6 WBL 9 (Test
Indiv. 3 5 8
Prep)
Pre-work

ITIL
Foundation
Exam*

Continual
Group ITIL Service Service Service Service Service Study
Required Overview Strategy Design Transition Operation Improveme Review
nt

Reading
Indiv.
Suggested
OJT

Self-paced study – 2 to 4 hours per week

Virtual Classrooms – 1 hour each Reading Self Virtual On the Job Cert
eLearning
Assignment Assessment Classroom Training
*Schedule and sit for exam through an external testing center
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The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
Weekly Session Topics

Session Topic
1 ITIL Overview
2 Service Strategy
3 Service Design
4 Service Transition
5 Service Operation
6 Continual Service Improvement
7 Study Review

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The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
ITIL Learning Resources

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The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
Communications

• Yammer Group
o Items will be posted here (presentations, replay links, assignments,
learning map link)
o Presentations will be posted under the “Files” section
• Weekly emails
o Will include replay links to-date, links to online courses, assignment
reminders
o Presentations will not be distributed through email (other than this
introduction presentation)

If you do not currently have a Capgemini Yammer account, you will be

asked to join Yammer in order to be added to the Yammer group for this
training program.

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The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
ITIL Yammer Group

You will be added as a member to the Yammer Group for this program prior
to the Week 1.

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The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
ITIL Foundation Learning Map

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The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
ITIL Mentoring

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The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
ITIL Test Prep

Take this sample test as often as

you would like
• Study Mode provides feedback
after each question
• Certification Mode provides a
score after the exam is complete

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The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
Navigating to the Learning Map (Option 1)

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The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
Hover over Curriculum, then click as shown

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The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
Click on ITIL - Foundation

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The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
 19
The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
Navigating to the Learning Map (Option 2)

If you don’t see the “Certification”

tab, change your region to Global.

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The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
Click on External Certifications

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The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
Click on ITIL - Foundation

22
The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
 23
The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
Accessing the online ITIL book collection

Log into Books24x7 through

MyLearning to avoid entering
credentials.

For any direct links to books (in

emails, Yammer posts, etc.), please
log into Books24x7 through
MyLearning and then click on the
direct link.

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The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
Select from the Browse Topics Drop-down

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The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
Choose ITIL Version 3 (2011 Edition)

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The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
Next Steps

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The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
Your Next Steps

• Complete the assignment for Week 1

• Request pre-approval or a voucher from you BU for certification
expenses (ITIL exam is approximately 183 USD)

• If you are unable to meet the program commitments, please cancel

your registration using the same link you used to join the program

Please complete assigned online training before attending the live session.
There will be review questions at the beginning of each session.

28
The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
Weekly Session Topics

Session Topic
1 ITIL Overview
2 Service Strategy
3 Service Design
4 Service Transition
5 Service Operation
6 Continual Service Improvement
7 Study Review

29
The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
 Assignment for Week 1
Open to anyone Able to apply ITIL ITSM principles
ITIL Foundation Certified
7 Weeks

Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7

WBL 10
WBLs 2 – WBLs 4 – WBLs 7 –
WBL 1 WBL 6 WBL 9 (Test
Indiv. 3 5 8
Prep)
Pre-work

ITIL
Foundation
Exam*

Continual
Group ITIL Service Service Service Service Service Study
Required Overview Strategy Design Transition Operation Improveme Review
nt

Reading
Indiv.
Suggested
OJT

Self-paced study – 2 to 4 hours per week

Virtual Classrooms – 1 hour each Reading Self Virtual On the Job Cert
eLearning
Assignment Assessment Classroom Training
*Schedule and sit for exam through an external testing center
30
The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
Online Training Modules - Assignments

Pre-work
Assignment for Component Type Title Duration (in hours)
Week . . .
1 WBT ITIL and the Service Lifecycle 1.5

2 WBT Service Strategy Fundamentals 2.5

2 WBT Service Strategy Processes 1.5

3 WBT Service Design Fundamentals 1.5

3 WBT Service Design Processes 2.5

2.5
Service Transition Processes &
4 WBT Policies
5 WBT Introduction to Service Operation 1

5 WBT Service Operation Processes 2

6 WBT Continual Service Improvement 1.5

7 Assessment ITIL Foundation (2011) TestPrep 1

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The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
 32
The information contained in this document is proprietary and confidential.
It is for Capgemini internal use only. Copyright© 2013 Capgemini. All rights reserved.
QUESTIONS?

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