@ Salma Interviewer
Shaik
What are
Integrations in
ServiceNow?
Old ‘Me’ Ask me about
Client Script, Server Side
Scripts,
UI Actions,, Business Rules,
Script Includes, Flow Designer
Why Integrations???
@ Salma
Shaik
New ‘ME’
Integration is when two
different applications
communicate with each
other and share data
In ServiceNow, we have APIs and
tools such as REST API, SOAP API,
Integration Hub, Mid Servers to
automate and connect with different
applications
@ Salma
Shaik
Types of
Integration
Inbound
Outbound
Other systems will make
Calling to third party
a call to ServiceNow for
application from
creating or updating
ServiceNow for
record in ServiceNow
exchange of data
DATA
Third party
ServiceNow Instance
applications
REST
1. One of the powerful ways to
interact with your ServiceNow
instance from external
applications or custom scripts
and vice versa
2. Representational State
Transfer
3. One of the ways to create
Web Services
4. Stateless Architecture
@ Salma
Shaik
REST
Methods
@ Salma
Shaik
GET Retrieve data
POST Create a new Record
PUT Update existing Record
Update existing Record
PATCH
partially
DELETE Delete existing Record
REST API
Explorer
Discover Explore the available
ServiceNow REST APIs for
ServiceNow
interacting with various tables
REST APIs and functionalities within your
instance.
Easily construct and execute
Test API
REST API requests to
Requests ServiceNow tables.
View the responses returned
View API
by the ServiceNow API in a
Responses user-friendly format.
@ Salma
Shaik
Scripted REST
API
Creating custom web services
within your ServiceNow instance.
Interact with ServiceNow data
through various APIs (Table API,
others).
Implement custom logic within
scripts for complex operations.
Define custom endpoints (URLs)
for functionalities.
@ Salma
Shaik
Next steps
Search - System Web Services -
Scripted Rest Api
Search - System Web Services - Rest-
Rest Api explorer
Explore both applications and
configure a basic API for practice!
Mention in the comments if you need
any help !
@ Salma
Shaik
If you like this
content and want to
learn more
ServiceNow topics.
@ Salma
Shaik
