Part 1 Sarah ... OK, I sent you a proposed agenda, yesterday. Have you had a chance to look atit? Tan Yes, itlooks fine. Sarah So, the purpose of today isto update ‘each other on progress and consider anything that might affect our schedule. Ian OK. Sarah So, Michelle, why don’t you start? How are things with the marketing department? Michelle Up to now, the launch date has been set for the 15th of November, to capture the Christmas trade ~ this means ‘we must meet our deadlines. ‘Sarah Good point. So how’s the advertising ‘campaign coming along? Michelle Thats fine, We've seta reaisioT) schedule and planned in abit of extra time n case the printing fakesTonger than expected. Sarah Great. And how far are you with ‘preparations for the launch party? Michelle Our events manager says we're (oitrack He booked tha venve twsiwonks -[Link] I've already received sTfers from ‘various catering companies. Ihaventmade Z ‘[Link] yet, but most of them are well within our budget. Sarah That sounds good, Michelle, thanks So, lan, how does your side of things look? an Well, actually, things aren't running as smoothly as I'd hoped. We've hit a problem with the handset battery life, Sarah OK... so what do you mean exactly? Tan Well, in some cases, the battery can run out in six hours ifits key features are in permanent use. Michelle So what you're saying is we're about to launch a new revolutionary low- cost mobile phone and its battery only lasts sixhours!? Tan Well, obviously, that’s an extreme case but the engineers have identified that there Michelle But we can't postpone the launch at this stage! There must be something you can do. Sarah Are there any alternatives? Tan Well, I've got some suggestions but you ‘may not like them, Sarah lan, you've put us in a difficult position why don't we get another coffee and then ‘we'll look at our options. 10 Part 2 Sarah The battery problem has to be resolved; otherwise the whole project isin trouble - that’s how I see it. ‘Michelle Is that really the case? How about finding another battery supplier? Tan I don't think that would help us meet our current deadlines. We could keep the same battery but not mention its lifespan, Sarah That's possible, but our reputation is at stake here Michelle Yes, and i the project fails we have no chance of becoming market leader! Tan OK. Why don’t we wait and see what the technicians suggest and in the meantime move the launch date? Michelle That's not an ideal solution. It ‘means cancelling the printers, the caterers, the advertising Sarah Do we have any other options? Tan Well, using a different phone for the launch would be my proposal. We could use the VP20: i's new, cheap but not as hi-tech. Michelle I'm not convinced. The whole idea Of this project was to offer a hi-tech phone and services at an attractive price. Sarah Yes. If you ask me, we should look at what we can reschedule. Michelle Oh, | suppose so. abasic design problem with the battery, _SuettA Seat 8 lem Hes withthe —— 1 agers it 1 Yager pie nti a To fan Yes Michelle But, lan, what about our deadlines? _~Bkmyfihts Waar vy ewig, ier def ot wen Tevacn ain Can this problem be resolved? Bika nt ero ote [3 ten Will our engleers are loki toni , Tod iffefixable they'd but they'n——~AYeamgihCaenTasg,, = Ekyfiht aat eyvig () need time. Wemay have to reschedule, ~Crme nef by esi Bokeh ert ete Teal «Calor PA for anopae on each it, Ange a meting ith Carlo Tsay.) Coe Clay anyeoblns. ‘sway Fry «Uke sep ed rien, nite eee pen AL.) ede ogni nd pti Yor pieBusiness communication skills is discussing progress of a HR project with Choose the best answer from 1-8 belowto complete their conversation, Sondra OK, Dimitri What's the current !__ of staff satisfaction survey? Dimitri Well on the whole, we're? Weve received replies from the questionnaires but we ha collated the answers yet Sondra You do know the regional HR conference date for next month, don't you? Dimitri Yes, but we've * with IT They havea setup the database for us yet, to collate the resus. Sondra So the real problem ® 1T'stime ‘management? Dimitri Partly, yes Sondra How about ® you can? Dimitri That's” 1 a stand @)status e stated view 'b up to scratch 2 7 a likely @possible 8 Boing Being c takingabout ¢ a ‘as much of the report as Dut until we have results from the survey, there's nothing to putin the report Sondra So what you're really * database you can't continue? Dimitri Err, yes. @ntrack 3 a set @asbeenaready set ¢ has seedy been set 4 a hita sop —b knocked a problem ¢-cametoaproblem (@)ita problem 5 Geswith b stands with § Karmen revinmthe. (9 pect d prepared 4 had set € probable is, without the ¢ inthe lane sitswith 4 lays 4 possibilty 2 Match 1-8 to a-h. ie ana 4 thevenue as been | booked 2. Things arent we should scrap the running... C7 idea. 3 Wetinalzed the as smoothly as Ts drat hoped. 4 Sowhatdoyou.. withthe new pela 5 you ask me ¢anidea! solution 6 Imnot f mean exactly? 7 thatsnot.. 8 three weeks ago 8 Uptonow .. AY bh convinced Business communication skills Complete this conversation with phrases from the list. How about How far How’s the How are What do Why don! What 1¢_ [low 4 things? BOK thas. as Hew st Taunch coming along? B Everything's gone well, No major problems. A wal! hat are you with the final design? B Well, we've hit a slight problem with the colour. A fae mean exactly? B Two of the focus groups don't like the range of colours, ‘A Which ones in particular? B They say the green is too light, the white looks like the main competitor's and the pink isn't bright enough. ABw ! paying is they don't like any of them? B They all like the blue one. A'9_How abt changing them? B That's not an ideal solution, It would put our schedules back. We'd have to postpone the launch. Am. hi we launch the blue one and say it will be available in other colours ata later date? B I'mnot convinced. It wouldn't be good for our reputation.