Help Center Support Bot (2024-08-12, [Link] PM): Thank you for contacting

[Link]. Let me check if an agent is available to assist you.

Cyril P (2024-08-12, [Link] PM): Hi, my name is Cyril. I am happy to assist you
today!
undefined (2024-08-12, [Link] PM): Hi
undefined (2024-08-12, [Link] PM): I would like to cancel my Caregiver account
under the email address ludiacvavilus@[Link] and get reimbursed back the four
dollars that was taken out of my bank account.
undefined (2024-08-12, [Link] PM): My daughter made the account. I’m trying to log
into it cancel it but it’s asking for me to verify and to enter my Social Security
number when I reside in Canada and I want to cancel it because I don’t have an SSN
in the states.
Cyril P (2024-08-12, [Link] PM): Hi, thank you for sharing your concern. I'd be
glad to assist you with that.
Cyril P (2024-08-12, [Link] PM): To proceed, can you please confirm the full name
and email address listed on the account.
undefined (2024-08-12, [Link] PM): Ludia Christelle Vavilus
undefined (2024-08-12, [Link] PM): Ludiacvavilus@[Link]
undefined (2024-08-12, [Link] PM): I just don’t wanna be charged every single
month or something that I’m not using considering I saw that it’s four dollars for
the first month and another eight dollars for the remainder month. I don’t live in
the states I live in Canada. I don’t have an SSN in the states because I don’t live
there.
undefined (2024-08-12, [Link] PM): And I would like the four dollars that was
taken out of my account to be reimbursed back because I cannot do your background
check you inquire since I don’t reside there and I don’t have an SSN
Cyril P (2024-08-12, [Link] PM): Great! Thank you. You said that your daughter
made the account, is she also the account holder or it is your name that was listed
here?
undefined (2024-08-12, [Link] PM): No she’s not a holder she’s 10
undefined (2024-08-12, [Link] PM): That’s my name listed there
Cyril P (2024-08-12, [Link] PM): I see, thank you for clarifying that. Let me take
a look at your account.
Cyril P (2024-08-12, [Link] PM): Please give me a few minutes to review account
and I'll get back to you.
undefined (2024-08-12, [Link] PM): Thank you
Cyril P (2024-08-12, [Link] PM): Thank you for waiting, I appreciate it. I have
the account on file. I can see that this is not completed yet which means the
charge is still on hold.
undefined (2024-08-12, [Link] PM): Well cancel it and refund the money
undefined (2024-08-12, [Link] PM): I don’t want it
Cyril P (2024-08-12, [Link] PM): I understand if you don't have an SSN to provide.
I'll go ahead and close the account.
undefined (2024-08-12, [Link] PM): Thank you
undefined (2024-08-12, [Link] PM): Will the $4 be refunded ? And can I get an
email confirming this?
Cyril P (2024-08-12, [Link] PM): As requested, I have closed your account. Nothing
to worry about the charge, it will automatically be reversed back to your account.
undefined (2024-08-12, [Link] PM): Perfect and can I get an email confirmation
please
Cyril P (2024-08-12, [Link] PM): Yes, you will get confirmation upon the account
closure.
Cyril P (2024-08-12, [Link] PM): We greatly value your perspective and would love
to hear your thoughts about the service you receive today. At the end of this chat,
please use this link to share your feedback, as it helps us enhance our offerings
and ensures your satisfaction. This survey will only take a few minutes. Thank
you!
[Link]
Accountid=0015Y00006nsm0o&Contactid=0035Y00006qWPVZ&case=5005Y00002ft5Jk&Name=Cyril
Cyril P (2024-08-12, [Link] PM): Please let me know if there is anything else I
can assist you with.
undefined (2024-08-12, [Link] PM): And what about the reversal of the charge will
I get an email about such?
Cyril P (2024-08-12, [Link] PM): It will automatically reverse back to your bank
account. I believe there will be no notification for that.
undefined (2024-08-12, [Link] PM): Okay I’ll wait for the reversal as it’s still
showing -4.99 pending
undefined (2024-08-12, [Link] PM): And no further charges will be charged on my
card?
Cyril P (2024-08-12, [Link] PM): That is correct, payment will not be successfully
processed until your account is complete. So basically, it is still on hold on your
bank.
Cyril P (2024-08-12, [Link] PM): Yes.
undefined (2024-08-12, [Link] PM): Okay sounds good thank you
Cyril P (2024-08-12, [Link] PM): Alright, I appreciate your patience. Is there
anything else I can assist you with?
undefined (2024-08-12, [Link] PM): No thank you
Cyril P (2024-08-12, [Link] PM): Great! If there isn't anything else I can assist
you with right now, I'm going to end this chat. Don’t hesitate to reach out to us
again if you need assistance!

Enjoy the rest of your day! 😊