Module 1

SAQA ID: 242821 Identify responsibilities of a team leader.

SAQA ID: 242819 Motivate and Build a Team
SAQA ID: 242811 Prioritise time and work for self and team.
SAQA ID: 242817 Solve problems, make decisions, and implement
solutions.
SAQA ID: 12153 Use the writing process to compose texts.
SAQA ID: 119459 Write / present / sign for a wide range of contexts.
SAQA ID: 242668 Demonstrate knowledge and application of the
Occupational Health and Safety Act

TEAM MANAGEMENT

MODULE CREDIT TOTAL: 43

SECTION 1: FORMATIVE ASSESSMENT INSTRUMENT

LEARNER NAME: SINOTHANDO NIKWE

LEARNER IDENTITY NUMBER: 9611150555089

WORKPLACE: AAT

1
Initials: S
 Welcome to your Formative Assessment!
This document deals with the formative assessment of your competence towards the outcomes which
you need to achieve. “Formative Assessment refers to assessment that takes place during the process
of learning and teaching” (SAQA: Criteria and Guidelines for Assessment Policy Document, pg 26).
The formative assessment activities and questions in this section count towards your overall
competence and also prepare you for the summative assessment to follow.

Module 1: Unit Standard Cluster Information

SAQA Unit Standard Title Level Credits

242821 Identify responsibilities of a team leader 4 6

242819 Motivate and Build a Team 4 10
242811 Prioritise time and work for self and team 4 5
242817 Solve problems, make decisions and implement solutions 4 8
12153 Use the writing process to compose texts 4 5
119459 Write / present / sign for a wide range of contexts 4 5
242668 Demonstrate knowledge and application of the OHS Act 4 4

Instructions & Memorandum of Assessment

You will be required to complete the following sections of this document which forms part of your
overall formative assessment.

Section 1: Formative Assessment

1.1 Classroom: Formative Knowledge Questionnaire

These knowledge-based questions will be based on the outcomes and content of your classroom
training session. Please answer all the questions provided as this will also form part of your portfolio
of evidence.
1.2 Classroom: Practical Assessment Activities and Assignments
These activities will be completed during the classroom or facilitation session and can be found in
the learning material.

SECTION 2: Summative Assessment

“Summative Assessment is assessment for making a judgement about achievement. This is carried out
when a learner is ready to be assessed at the end of a programme of learning” (SAQA: Criteria and
Guidelines for Assessment Policy Document, pg 26).

2
Initials: S
Your Summative Assessment consists of:

2.1 Observational Assessment and Workplace Assignments

To be completed in the workplace by your facilitator and / or assessor based on your performance
at the end of the course.
2.2 Summative Knowledge Assessment
Please complete the assignment by following the instructions provided.
2.3 Personal Narrative
The personal narrative offers a chance for you to reflect on the requirements of the required
outcomes and reflexive competence in the application of the learning.
2.4 Witness Testimony
The witness testimony consists of a testimonial based on your performance as observed / reviewed
by your Supervisor / Manager in the workplace.
2.5 Logbook
Please complete the Logbook by following the instructions provided.

3
Initials: S
FORMATIVE ASSESSMENT- KNOWLEDGE QUESTIONNAIRE
Instructions to the Learner: The following questions must be answered in full giving examples where
asked. Please read all the questions carefully and take time to consider your answer before recording
it.

UNIT STANDARD: 242821 Identify responsibilities of a team leader

Important Note: Should any additional information / documents be required or attached, kindly ensure
that you have referenced them accurately as identified in each section.

SO 1 AC 1-2
1. Identify two (2) direct responsibilities of an effective team leader.

Choice A Choice B Choice C Choice D

Communicate Maintain office Be a good Create and
with staff equipment personal friend manage time
schedules

Choice A and Choice D 

SO 1 AC 3
2. Place the words listed below under the correct definition/choice (A-D).

Authority, responsibility, accountability

Choice A Choice B Choice C Choice D

Power given to a The act of carrying The drive to The act of being liable for actions
manager or out a specific task achieve success. and decisions
leader

A- Authority B-Responsibility D- Accountability 

SO 1 AC 4
3. Identify the process of organising workers in teams.

Team are responsible attaining the goals of different departments and of course, 
ultimately, the goals of the organisation.

SO 2 AC 1-2

4. Identify the purpose of a team.

Team leader put a framework in place that allows employee involvement and take 
action that encourage workers to give it a try, facilitate and lead discussions, do not
complain, take the initiative.

4
Initials: S
 Team members generate ideas, collet information, give opinions and make
recommendations.
Teams are started in order to work together to achieve the specific goal of the team,which are linked to
the goals of the department in order to achieve the goals of the organisation in the end
SO 2 AC 3

5. Identify the roles of a team and state a team for which you are assigning roles to. (E.g. soccer
team, your department, staff members etc.)
Setting targets helps guides your focus and direction, facilitating, planning and 
inspiring personnel, assisting with performance evaluation and control.

I'm an implementer to build and support the team and find practical applications of ideas.

SO 3 AC1
6. Identify the consequences of staff members not meeting targets.

This may result to a form of a reduction in salary, loss of a bonus and demotion. 

SO 3 AC2

7. Identify the consequences of not setting time allocations for achieving individual and team
objectives.

Without goals, you risk stagnating in your professional growth. Continuous improvement 
become difficult, and you may find yourself repeating the same routines without progress.
Overwhelm and Burnout: A lack of goals can lead to taking on too much or feeling
overwhelmed by unstructured tasks

SO4 AC1

8. ,What is meant by standard operating procedures?

Standard operating procedures are a set of instructions covering those features of operations 
which led themselves to a definite or standardized procedures without loss of effectiveness.

SO4 AC2

9. Identify the importance of feedback.

Feedback keeps everyone on track and helps your team avoid major mistakes 
You also form better relationship with your team if you give them feedback because
you become honest, criticism is involved with something other people aren't
compatible with, but when given the right way, it can help them evolve. Constructive
feedback motives people, it also promotes personal and professional growth.
Feed
5
Initials: S
 SO4 AC3

10. Identify the importance of setting up time allocations and targets.

Effectiveness time management can lead to increased productivity and Setting targets 
helps guides your focus and direction, facilitating, planning and inspiring personnel and
assisting with performance evaluation and control.

SO4 AC4

11. Identify the importance of taking corrective action where necessary.

It helps prevent the same issues from happening again 

Facilitator Comments Assessment Results

Name: Name:

Date: Date:

Signature: Signature:

UNIT STANDARD: 242819 Motivate and Build a Team

SO 1 AC 1
1. What is the importance of keeping a team of staff well motivated?

If an employee is motivated, they are more likely to do a good job and work hard. 
Motivation is very important for attracting employees, retaining employees and general
levels of productivity in a team.

SO 1 AC 2

2. Identify indicators of motivation according to theory and practice.

Incentives, rewards and recognition as being the “employee of the month”, to get that 
spotlight is very motivating. Face to face feedback from managers are also very
motivating.

SO2 AC1 SO5 AC2

3. Identify own strengths and areas for development, based on self-reflection and feedback.
6
Initials: S
 I’m a fast thinker Self-criticism 
Fast learner Insecure
Collaboration Public speaking
Problem solving skills Presentation skills

SO2 AC2

4. Identify strengths and areas of development of working in a team.

 Goal-setting. 
 Communication.
 Collaboration.
 Listening.
 Conflict resolution.
 Adaptability.
 Organization.
Accepting constructive feedback

SO 3 AC 1

5. Identify and compare two theories of motivation.

Maslow's Theory is a general theory on motivation which states that the urge to 
satisfy needs is the most important factor in motivation. Herzberg's Theory on motivation says
that there are various factors existing at the workplace that causes job satisfaction or
dissatisfaction.

SO 3 AC 2 / SO 5 AC 1
6. Identify five main elements of group dynamics.

1. Formation of informal work groups 

2. Sense of belonging
3. Identity and self esteem
4. Stress reduction
5. All for one, one for all

7. Identify the importance of strengthening a team.

The importance of strengthening a team is to encourage creativity, better problem- 

solving boost morale and increased productivity. The strength of a team leads to better
decisions, products, or services. Understanding how to foster each team member's individual
strengths will lead to the success of the whole team.

7
Initials: S
 SO4 AC1

8. Identify consequences of a team that is not committed in achieving the action plan.

Lack of commitment leads to paralysis by analysis. Full potential isn't reached as confidence is 
Low and team members fear failure furthermore
Failing to commit, or failure to follow through on commitments breaks trust, wastes time, and
can create major headaches for other people.

SO4 AC2

9. List examples that can be implemented to strengthen a team.

Communication plays a significant role in helping team members to understand their job 
Responsibilities.
Team-building activities help boost members' self-esteem and overall moral and
encourage team members to build bonds with each other to support the team's
Identify strengths of the employees.
Give great feedback, Feedback is an essential part of continuous improvement, for all of us.

SO4 AC3

[Link] your answer in question 9; with the examples listed above will there be a need for
amendments to ultimately improve teamwork, provide a reason for your answer.

No there won’t be any amendments to be made so that my team can improve their 
team work because I am happy with how they work

11. Identify the importance of providing recognition to team members who have contributed to the
development of the team.

Workplace recognition motivates, provides a sense of accomplishment and makes employees 

feel valued for their work. Recognition not only boosts individual employee engagement, but it
also has been found to increase productivity and loyalty to the company, leading to higher

retention. Recognition can be tied to more than just performance. Celebrate strong effort when
employees go above and beyond. This helps them develop emotional connections to the
workplace that fuel future performance. Employee appreciation is a fundamental human need.
When employees feel appreciated and recognized for their individual contributions, they will be

8
Initials: S
more connected to their work, their team, and your organization as a whole

SO5 AC4

[12.] What changes/implementations can be made with feedback and observations?

Yes changes can be made with feedback and observations 

Facilitator Comments Assessment Results

Name: Name:

Date: Date:

Signature: Signature:

UNIT STANDARD: 242811 Prioritize time and work for self and team

SO1 AC1-2
1. Differentiate between the value of using and maintaining a personal task list and a team task
list.

Prioritized task lists are important to efficient work because they make you ensure that 
you remember to carry out all necessary tasks.
You do not get stressed by large number of unimportant jobs.
Tackle the most important jobs first and do not waste time on trivial tasks.

SO1 AC3
2. Identify the steps or stages in tasks assigned to the group.

Clarify what needs to be done and why it is important

Make your expectations clear
Explain how results will be reviewed

9
Initials: S
Outline the resources and support available
Continuation and support during task
Monitoring and completing the tasks

SO2 AC1-3

3. How can one prioritise tasks according to organizational, personal goals and values?

Prioritizing work is an important time management skill for small businesses and 
freelancers who often work on multiple projects at the same time for different clients. To
effectively prioritize your projects, you need to identify how urgent and how important all your
different work tasks are, and rank them accordingly. Important work should align with your long-
term goals and mission, whereas urgent work simply needs to be done as soon as possible. By
learning proper prioritization techniques, you’ll become more productive in your work life and

more focused on your goals.

4. What is the purpose of keeping a diary?

A work diary is a place for you to record and reflect on your personal life. It helps you to set 
your plans, milestones and goals, as well as to reflect on your daily performance and take
steps for improvement in your professional life. There are 2 types of work diary entries:
forward-looking and reflective. Diaries have been shown to improve our working memory by
allowing us to retain information for greater periods of time.

SO3 AC2-3

5. How would you use your diary to manage and maintain work related tasks?

To keep track of time spent on various projects, make it the first thing you look at each day 
Your business diary is a reference point for your work day. Before you start anything new,
open it up and assess your day. You may want to prioritise certain tasks, or bump something
from today into tomorrow now's the time to get it sorted out and get your day on track.

SO4 AC1
6. Identify the purpose of a task-list.

The purpose of a task list is not to get things done. Rather, the purpose is to organise 
the things you need to do so that you can do them.

SO4 AC2
7. Identify the consequences of stakeholders being unaware of tasks that will affect them.

If you do not communicate properly with your stakeholders, you may violate their 
rights interests, or expectations’ This can result in legal actions, fines, or sanctions that

10
Initials: S
can harm your expansion goals and reputation

SO4 AC3

8. Identify the purpose of amending task lists.

Helps people not to forget tasks that they are supposed to do. Task Lists are important 
for people who have a large number of different things they need to get done. If you are the
type of person who frequently forgets important things they need to do, then a To-Do list is
something you won't want to be without.

One of the most important reasons for keeping a to-do list is the organization.
Organizing your tasks with a list can make everything much more manageable and make you
feel grounded. Seeing a clear outline of your completed and uncompleted tasks will help you
feel organized and stay mentally focused. As you cross items off your to-do list, you'll feel a
sense of progress and accomplishment that can be missed when rushing from one activity to
the next. The affirmation that you are making progress will help motivate you to keep moving
forward rather than feeling overwhelmed.

SO4 AC4

9. How do you add new tasks to an existing task list and would reprioritising be necessary?

The new task lists must be reported to the supervisors or management as this will add 
to the time and additional resources required to complete all the tasks originally
assigned to the team or person.

SO4 AC5-6

[Link] the importance of monitoring and reporting work that has been accomplished by a team.

Reports work as a good way of recording past activity and times when expansion has proven a 
success. These can be used to help define future growth opportunities, identify what went well
and what more could be done in the future. Monitoring and reviewing competitors on a regular
basis can also assist with this.

Facilitator Comments Assessment Results

Name: Name:

Date: Date:

11
Initials: S
 Signature: Signature:

UNIT STANDARD: 242817 Solve problems, make decisions and implement solutions

Important Note: Should any additional information / documents be required or attached, kindly ensure
that you have referenced them accurately as identified in each section.

SO1 AC1

1. What are problems and how do they occur?

Problems are questions, matter, situation or person that is perplexing of difficult. 

SO 1 AC 2
2. Identify whether the following is true or false and provide a reason for your answer.

12
Initials: S
 Statement: It is only the responsibility of the supervisor to deal with any problems in the
workplace.

X
True (Mark with an “x”) False (Mark with an
“x”)
Reason for answer
Because supervisors are responsible to report any faults to middle management.

Instructions: Complete the following multiple choice questions by selecting the correct answer from
the options provided. Mark your selection with an “X” below to indicate the correct choice/s.

SO 1 AC 3-4/ SO 3 AC 1
3. Identify the correct application for Delphi Technique in the context of this module.

Choice A Choice B Choice C Choice D

Improved HIV / AIDS Salary Increase Problem Solving
personal treatment
relationships
X

Choice D 

SO2 AC1-2

4. Identify the purpose of investing a problem.

Identifying and obtaining all the information regarding the problem from as many viewpoints 
assist in the resolution to the problem by means of eradicating some solutions which may not
be good enough in the solving of the problem. It helps you find the root cause of incidents,
which helps you create an action plan to prevent the same and similar incidents from
happening again. It helps you find gaps in any measures you have already taken to control
risks to your business.

US REFERENCE: SO 3 AC 2
5. How does one rank a list of proposed solutions?

To rank suggested solutions, consider factors such as effectiveness, feasibility, cost, time, and 
potential impact. You can assign a score to each solution based on these factors and then
rank them according to their total score.

US REFERENCE: SO 3 AC 3

13
Initials: S
6. How is suitability of a solution determined?

By using techniques such as brainstorming, mind mapping, problem tree analysis, 

SWOT analysis and literature review can be used to help define the problem .

SO 4 AC 1/3
7. Identify two (2) benefits solving problems quickly and efficiently in the workplace.

Choice A Choice B Choice C Choice D

To ensure To avoid the problem To decrease lead times To promote efficiency and
promotions for all from escalating and of suppliers effectiveness
team members worsening
X

Choice B 

SO 4 AC 2

8. Why should stakeholders be consulted, prior to implementation of a solution?

The stakeholders should be consulted prior to implementation of a solution so that it 

would be accepted by everyone to ensure that the solution benefit everyone who is
affected.

SO 5 AC 1-2

9. How can one measure the level of effectiveness of the solution put in place?

Concern what was observed 

Requirement
Evident
Impact

SO 5 AC 2

10. Identify the purpose of placing corrective measures in place, in case a different solution is required.
.
Corrective measures are intended to put right something that is wrong. 

Facilitator Comments Assessment Results

14
Initials: S
 Name: Name:

Date: Date:

Signature: Signature:

UNIT STANDARD: 12153 Use the writing process to compose texts required in the business
environment

Important Note: Should any additional information / documents be required or attached, kindly ensure
that you have referenced them accurately as identified in each section.

Section A: Questionnaire
Essential Embedded Knowledge
SO 1 AC 1 AC2
1. List some of the types of texts used in a business environment and what is the function of each
text type

types of texts Function of the texts

e.g. Reports e.g. Function of reports is to
document information related for
the company
proposals They are factual documents 
drafted to encourage action and
should be well organised and
clear.
Letters Functions of letters means of
contract between an organisation
and its internal and external
clients.
essays They are written as continuous
writing after the conclusion of
relevant research about a
specific topic.

Essential Embedded Knowledge

SO 1 AC 3 AC4

2. What are some of your organizational rules pertaining the texts that you mentioned in Q1?

15
Initials: S
 Avoid obvious grammatical errors, especially inserting single apostrophes where 
incorrect, which irritates many people and which is seen by some to indicate a poor
education. The best rule for apostrophes is to restrict their use simply possessive.
Avoid jargon, acronyms, technical terms unless essential. Avoid fancy fonts. Don’t use
capital letters even for headings

Essential Embedded Knowledge

SO 1 AC 3 AC4

3. What would happen if you did not comply to the rules and requirements of the business related
text

The text that you wrote will cause communication barrier if the reader does not 
understand the text. Meaning its won’t be effective writing.

SO2 AC1-7

4. Consider the following scenario: You are required to compile a report on the different
departments within your organisation. This report is going to be sent out to potential clients or
investors. Answer the specific questions below to help you identify and collect information
● Who is the intended audient for this report

Potential client 

● What is the purpose of the text

A report 

● How will you understand and address client needs and expectations?

I will set up a meeting with my team then explain to them what is expected and needs 
of the client.
Brainstorm together as the team on how we reach that goal together as a team

● What are some of the sources you would use to obtain information for this report
16
Initials: S
I am going to collect information through research. 

● How will you assess and check the information for accuracy, bias, stereotypes and offensive
details

Be conscious of and question your decisions. Self-reflection is key to adjusting 

your perspective and being mindful

● How will you edit the text to determine what type of information needs to be included and
excluded

By checking point by point thoroughly so that I will see which information to be 

included or excluded.

SO3 AC1-3 SO4 AC 1-5 SO5

AC1-5

5. Use the space below to create a draft copy of the report mentioned in Q4. Ensure your chosen
report template is appropriate and in keeping with organisational requirements. You need to
show evidence of proof reading and editing in your draft below

Report on Sinothando Company Departments 

Introduction:

Sinothando Company is a leading organization in the [industry/sector] with a strong

commitment to innovation, quality, and customer satisfaction. Our company comprises
several departments, each playing a crucial role in our operations. In this report, we
will provide an overview of the different departments within our organization,
highlighting their functions and contributions to our overall success.

Sales and Marketing Department:

The Sales and Marketing department is responsible for driving the company's revenue
growth and market presence. This department is focused on understanding customer
needs, developing sales strategies, and executing marketing campaigns to promote
our services. The team is dedicated to building and maintaining relationships with
clients and expanding our reach in the industry.

Research and Development Department:

17
Initials: S
The Research and Development department is at the lead of innovation and product
development. This team is responsible for conducting research, identifying market
trends, and creating new and improved products. They collaborate closely with other
departments to ensure that our offerings are competitive and meet the evolving needs
of our customers.

Operations Department:

The Operations department is the backbone of our organization, overseeing the day-
to-day activities that keep the business running smoothly. This department manages
logistics, supply chain, production, and quality control to ensure efficient and effective
operations. Their focus on streamlining processes and optimizing resources
contributes to the overall success of the company.

Human Resources Department:

The Human Resources department is dedicated to attracting, developing, and retaining

top talent. They are responsible for recruitment, training, performance management,
and employee relations. This department plays a crucial role in cultivating a positive
and productive work environment and supporting the professional growth of our team
members.

Finance and Accounting Department:

The Finance and Accounting department is responsible for managing the company's
financial resources, budgeting, reporting, and compliance. This team ensures that the
company's finances are in order and provides critical insights into the financial health
of the organization.

Conclusion:

Each department within our organization plays a vital role in contributing to the overall
success of Sinothando Company. Through their dedicated efforts and expertise, we

18
Initials: S
 are able to deliver high-quality products/services and maintain a strong market
presence. We are proud of the talented individuals within these departments and their
contributions to our ongoing growth and success. Thank you for considering
Sinothando Company as a potential partner or investment opportunity. We look
forward to the opportunity to engage with you further.

Essential Embedded Knowledge

SO 1 AC 3 / SO 4 AC 1/4
6. Explain the importance of quality checking one’s work before reporting it or handing it over to
your supervisor.

To identify and fix errors with grammar, spelling and punctuation. 

They may also ensure that they've met the assignment's requirements by reviewing

the style and tone of the document, project or other submission.

Essential Embedded Knowledge

7. Identify the possible impact that mistakes in recording information incorrectly could have.
Poor records management can cripple a company—uncertain efficiency, sucking up 
precious time, and causing unnecessary stress for employees.

Section B: Multiple Choice Questionnaire

Instructions: Complete the following multiple-choice questions by selecting the correct answer from
the options provided. Mark your selection with an “X” below to indicate the correct choice/s.
Essential Embedded Knowledge
SO 3 AC 1 / SO 4 AC 3
8. Identify the applicable benefits of using the correct format when recording specific
organisational information.

Choice A Choice B Choice C

To ensure the receiver To avoid miscommunication To standardise the look and feel of
understands the content and misunderstandings recording tools
X X

Choice A and choice B 

Essential Embedded Knowledge

SO 3 AC 3
9. Identify the possible impacts of preparing a draft document first and then the final thereafter.

Choice A Choice B Choice C Choice D

19
Initials: S
 To should only This is just a waste Increases level of This method delivers higher
be done by story of company accuracy achieved quality end-results
writers resources
X
X

Choice C and Choice D 

Facilitator Comments Assessment Results

Name: Name:

Date: Date:

Signature: Signature:

UNIT STANDARD: 119459 Write / present / sign for a wide range of contexts

Important Note: Should any additional information / documents be required or attached, kindly ensure
that you have referenced them accurately as identified in each section.

Section A: Question Activity

US REF: EEK SO 1AC 1-4
1. Use the space below to draft a diary entry relating to the following topic: How will I become a
manager/senior manager one day

Dear Diary, 

Today I've been thinking about my future aspirations, specifically how I will become a
manager or a senior manager one day. I believe that it stems from a deep understanding of
how to navigate relationship and manage expectation, much like the women working in
factories I've recently interviewed. Balancing their roles in the factories while supporting their
households on a day-to-day basis has highly inspired me.

I'm realizing that the power of the situation often dictates our behaviour. Providing
a personal example, there was an instance when my behaviour was influenced by a certain
project deadline. Despite the pressure, I took charge, making definitive strides in decision-
making and leadership that led to the successful completion of the project.

In my journey towards becoming a manager, I am not leaving anything to chance. I will

capital, whenever possible, on any recommendations and potential opportunities to take lead
20
Initials: S
 roles, honing my leadership skills. It's these experiences that I believe will pave the way
towards my goal.

US REF: EEK SO 1 AC1-2 SO2 AC1-

3
2. List some of the ways in which you could include stylistic devices to enhance meaning in your
diary entry (Note Stylistic devices include the use of symbols imagery, irony, understatement,
index and icon, logos, hyperbole, visuals, graphics).

I would use photographs and irony 

Section B: Multiple Choice Questionnaire

Instructions: Complete the following multiple-choice questions by selecting the correct answer from
the options provided. Mark your selection with an “X” below to indicate the correct choice/s.

US REF: EEK SO 3 AC 1
3. Identify the possible impact from using incorrect punctuation in written texts.

Choice A Choice B Choice C

This will promote the Could cause miscommunication and Will make it easier to read and
visual appeal of the text difficulty in understanding the text understand the text
X

Choice B 

Facilitator Comments Assessment Results

Name: Name:

Date: Date:

Signature: Signature:

UNIT STANDARD: 242668 Demonstrate knowledge and application of the Occupational Health and
Safety Act, 85 of 1993

Important Note: Should any additional information / documents be required or attached, kindly ensure
that you have referenced them accurately as identified in each section.
Essential Embedded Knowledge

21
Initials: S
 SO1 AC1
1. What is meant by “civil liability” and criminal liability”?

Civil liability is a legal obligation arising from private wrongs or a breach of contract that is not a 
criminal act. Liability insurance covers only civil liabilities. Civil liability seeks to right the
wrongful act committed by one person against another. Criminal liability involves the
government taking action to punish an individual who violated the law.

Essential Embedded Knowledge

SO1 AC 2-3
2. What is the purpose of the OHS ACT and health and safety regulations

These systems focus particularly on concepts which are based on occupational health 
and safety as a managerial function in terms of setting an example and taking better
care of employees. Looking at work places and processes from quality, environmental
and OH&S standpoints is becoming more and more popular.

Essential Embedded Knowledge

SO1 AC4
3. Why should organisations contribute towards meeting the requirements of the ACT?

There are several reasons why compliance is so important for businesses. Firstly, it helps 
to ensure that your organisation is adhering to the best practices in all areas. This not only
reduces the risk of problems or accidents occurring but also helps create a culture of
ethical behaviour within your company. When employees know that their company takes
compliance seriously, they are less likely to engage in unethical or illegal activity.

Essential Embedded Knowledge

SO2 AC1-3
4. List the departments in an organisation that typically deals with the implementation of the ACT
along with their specific duties / responsibilities towards it.
Departments/individuals in an specific duties / responsibilities of
organisation who are responsible the department /individuals
in upholding OHS act
Top management (CEO, members Distributes OHS tasks in the 
of the board of directors) enterprise.
Is responsible for following
technical development that allows
for the safer solutions.
Middle management Responsible for hiring competent
personnel, the organisation of
work and ensuring supervision of
safe work methods.
Ensures that machinery is

22
Initials: S
 functioning and protective
equipment is available.
Line managers and supervisors Responsible for instructing
workers.
Responsible for supervising safe
work methods

Workers Responsible for complying with

the enterprises OHS policy
Responsible for reporting any
faults and defects for their
superiors
OHS experts Are responsible to follow the
development of OHS legislation
and relevant policies.

Essential Embedded Knowledge

SO3 AC1-4

5. What are some of the considering factors that must be including when designing an
OHS compliance plan

Appointments (including roles and responsibilities) 

Budget
Materials and equipment’s

6. What is of managers in communicating OHS related processes and training

Verbal communication 
Written communication
Social media
Essential Emb
Knowledge
SO3
AC1-4

7. What role does employees pay when it comes to Essential Embedded Knowledge
SO4 AC3
complying and reporting on workplace health and safety

It is the duty of every employee at work to take reasonable care for the health and safety for 
himself as well as other persons. Every worker is in other words responsible to take care of his
or her own health and safety. The unsafe acts of the worker may not negatively impact or
23
Initials: S
 endanger others. Other persons normally include co-workers, contractors, visitors and even
the public.
Employees should always carry out and obey lawful orders and obey the health and safety
rules and procedures laid down by the employer.
Workers are legally bound to comply with the prescriptions of the OHS Act. Employees should
always carry out and obey lawful orders and obey the health and safety rules and procedures
laid down by the employer

Section B: Multiple Choice Questionnaire

Instructions: Complete the following multiple choice questions by selecting the correct answer from
the options provided. Mark your selection with an “X” below to indicate the correct choice/s.

Essential Embedded Knowledge

SO3 AC4
8. Identify the consequences of not maintaining accurate and up-to-date records in relation to the
auditing requirements of an organisation.

Choice A Choice B Choice C Choice D

This is a waste of This may result in This will promote more This is not important at all
time and money inefficient effective auditing
audit/verification results
procedures
X

Facilitator Comments Assessment Results

Name: Name:

Date: Date:

Signature: Signature:

24
Initials: S
FOR ASSESSOR

File Checked:
Date Assessor Signature

This is to verify that the learner has completed all the above and has achieved competence.

Assessor Name: Assessor Reg. No:

Assessor Signature: Date:

This is to verify that the above work is authentic and my own.

Learners Name: Sinothando

Learners Signature: S Mkovana Date: 24/06/2024

25
Initials: S
FORMATIVE ASSESSMENT

CLASSROOM WORKBOOK – SECTION 2

Instructions: The following section requires you to check and confirm the completion of all the
activities and questions in the learner manual.

Formative Assessment Activities: Learner Manual

Instructions: Check to confirm that you have sufficiently completed all the questions and activities
found in your learner manual as instructed by your facilitator during the facilitation session.

2.1.1 Learner Confirmation:

I agree that I have checked my learner manual to confirm that I have completed all the questions and
activities which are required by me and as indicated by my facilitator.

Please mark (x) next to the corresponding answer

Yes No

2.1.2 Learner Signature:

Learners Name: Sinothando Nikwe

Learners Signature: s. mkovana Date: 24/06/204

2.1.2 Assessor Signature:

Assessor Name: Assessor Registration No:

Assessor Signature: Date:

26
Initials: S