WORKFORCE

GUIDEBOOK
2 WORKFORCE GUIDEBOOK INNSBRUCK 2012 WORKFORCE GUIDEBOOK INNSBRUCK 2012 3

CONTACT DETAILS INDEX

1 All about Innsbruck 2012.................................................................................. 5
NAME: 2 All about the Olympic Values............................................................................ 7
3 All about the location......................................................................................... 8
FUNCTION: 4 All about the sports & disciplines.................................................................... 9
5 All about the Culture & Education Programme........................................... 14
JOB TITLE: 6 All about the ceremonies................................................................................ 18
7 All about the venues........................................................................................ 19
SUPERVISOR/
TEAM LEADER: 8 All about the event being international......................................................... 21
8 All about transport.......................................................................................... 23
EMERGENCY CONTACT:
10 All about Workforce meals............................................................................. 25
11 All about getting the right information......................................................... 26
IYOGOC INFORMATION: +43 512 36 2012
12 All about checking-in....................................................................................... 27
13 All about safety and security......................................................................... 30
14 All about communication and media............................................................. 35
15 All about your day off..................................................................................... 36
YOUR DAILY CHECKLIST 16 All about the Innsbruck 2012 Volunteer Community.................................. 39
✔ My uniform is complete and clean. 17 All about volunteering.................................................................................... 40
✔ My accreditation is clearly visible. 18 All about the official wording........................................................................ 42

✔ I have my Workforce Guidebook, notebook and other documents I need.

✔ I have the equipment that I have been provided with, and I am

responsible for its correct use and security until it is returned.

✔ I will arrive at least 15 minutes before the start of my shift.

✔ I will take my duty seriously and will fulfil my role to the best of my ability.

✔ I will support my team to the best of my ability.

✔ I will be aware of my surroundings and always be friendly and act politely. Copyright ©
INNSBRUCK-TIROL OLYMPISCHE JUGENDSPIELE 2012 GMBH | ING.-ETZEL-STR. 15/2 |
A-6020 INNSBRUCK · Telefon | +43 (512) 36 2012 · Telefax | +43 (512) 36 2012 ext. 105 · E-Mail |
office@[Link] · Chairman | Aufsichtsratsvorsitzender: Mag. Richard Rubatscher · CEO
| Geschäftsführer: Mag. Peter Bayer · Firmenbuchnummer: FN 314976 a | UID-Nr.: ATU 64557955 ·
Firmenbuchgericht: Landesgericht Innsbruck
4 WORKFORCE GUIDEBOOK INNSBRUCK 2012 WORKFORCE GUIDEBOOK INNSBRUCK 2012 5

DEAR COLLEAGUES, 1 ALL ABOUT INNSBRUCK 2012

WHAT ARE THE INNSBRUCK 2012 WINTER YOUTH
The time has come – the Olympic Family is coming to OLYMPIC GAMES?
Innsbruck for the third time, marking the start of the 1st
Winter Youth Olympic Games! From 13 to 22 January 2012, Innsbruck will welcome 1,059 athletes from
over 60 countries to the 1st Winter Youth Olympic Games. These athletes,
After the past months and weeks of hard work, we aged between 15 and 18 years, will compete in 15 Olympic winter sports
are looking forward to finally opening the Innsbruck disciplines and take part in 63 medal events. On top of that, a unique Culture
2012 Winter Youth Olympic Games and welcoming & Education Programme will make these first ever Winter Youth Olympic
youngsters from all over the world to compete in 63 Games much more than ‘just’ a sporting event.
Peter Bayer, CEO Innsbruck 2012 exciting and innovative events, some of which will
feature in the Olympic programme for the very first Innsbruck 2012 aims to inspire young people around the world to embrace,
time. However, Innsbruck 2012 is much more than “just another sporting embody and express the Olympic Values of Excellence, Respect and
event”, as athletes, team officials and the local population will also have Friendship. Olympic traditions will meet modernity, and the Innsbruck’s
the chance to participate in a diverse Culture & Education Programme vibrant youth culture will create an ideal atmosphere for welcoming the
throughout the Games. world and making these Youth Olympic Games truly unforgettable.

Now it is up to all of us to bring this new Olympic format to life and to

make this event a memorable experience for everyone involved, including
ourselves. WHAT IS YOG DNA?
Together we will make these 1st Winter Youth Olympic Games happen – The visual identity of the Youth Olympic Games is the YOG DNA, created by
together we will make history! the International Olympic Committee (IOC).
Thank you for BEING PART OF IT! YOG DNA is targeted at young people – not as a logo or a brand, but as a
label. It represents the attitudes and freedom of young people and is designed
to be used by them as a stamp of approval for anything that has the spirit of
Enjoy the Games! the Youth Olympic Games. As part of the 1st Winter Youth Olympic Games
Peter! in Innsbruck and Seefeld, this YOG DNA label has been integrated into an
official Olympic logo for the first time. IOC President Jacques Rogge: “We are
not only building an event for the world’s most talented young athletes – we
are creating a platform to communicate with young people worldwide. This
interaction through sport, culture and education is underpinned by YOG DNA,
the spirit of the Youth Olympic Games.”
6 WORKFORCE GUIDEBOOK INNSBRUCK 2012 WORKFORCE GUIDEBOOK INNSBRUCK 2012 7

BE PART OF IT! 2 ALL ABOUT THE OLYMPIC VALUES

Our motto ‘Be part of it!’ will release the Olympic fever in all of us! The pixel
design links the traditional sports and culture events taking place during the Excellence ("Striving for excellence in all that we do")
Games with the new technical possibilities offered by the internet and social Striving to produce the best personal performance possible and prove one’s
media. skills through perseverance gives every athlete a feeling of self-satisfaction
and maximises personal achievement. Innsbruck 2012 offers the ideal
conditions for young athletes to achieve their goals by providing a modern
infrastructure, high standard of lodging and excellent event organisation.
YOGGL, OUR INNSBRUCK 2012 MASCOT
Respect ("Respecting ourselves, each other and the rules")
Yoggl, our Alpine chamois, lives in the steep, rocky mountains which tower Throughout the 1st Winter Youth Olympic Games the participants’ awareness
above the Youth Olympic Games venues in Innsbruck, Seefeld and Kühtai. of respect toward themselves and others will be raised emphasising the
His name, Yoggl is based on the typical Tyrolean nickname "Joggl", which is importance of fair play and through targeted measures such as anti-doping
short for Jakob, a very common name in the Tyrol. Yoggl is the compound of campaigns.
this nickname and the acronym of the Youth Olympic Games, YOG.
The chamois represents the way of life and the landscape of the host Friendship ("Living in friendship and peace")
region, and his colourful pixel outfit merges traditional style with modern Living together in peace in a multicultural society is a central theme of
elements. While Yoggl's sporty appearance reflects the athletic aspect of Innsbruck 2012. This value will be promoted by, among other things,
the Games, his youthful character will spark the enthusiasm of young creating new sporting formats where mixed gender teams and young
people from all over the world for the 1st Winter Youth Olympic Games and athletes from different nations will compete together. The diverse Culture
the Olympic Values of Excellence, Respect and Friendship. But, above all, & Education Programme will also help transform the Games into an
Yoggl the mascot is a lucky charm for all athletes and a vivid example of the unforgettable sporting festival for youngsters from the local region and from
Innsbruck 2012 motto: ‘Be part of it!’ across the world.

"The Youth Games will inspire young people around the world to participate in
sport, and adopt and live by the Olympic Values," Jacques Rogge, IOC President.
8 WORKFORCE GUIDEBOOK INNSBRUCK 2012 WORKFORCE GUIDEBOOK INNSBRUCK 2012 9

3 ALL ABOUT THE LOCATION 4 ALL ABOUT THE SPORTS & DISCIPLINES
FACTS ABOUT INNSBRUCK Which Olympic disciplines will feature at the Innsbruck 2012
Winter Youth Olympic Games?
Innsbruck is the capital of the Austrian province of Tyrol. The beautiful old
town with its famous Golden Roof and Baroque churches dates back over
800 years. Today, Innsbruck is a lively city that combines tradition and ALPIN SKIING Slalom, Giant Slalom, Super-G, Combined and the
modernity: city strolls and mountaineering, Baroque operas and folk music, Mixed Parallel Team Event – the young ski racers competing at
tuxedos and lederhosen. Innsbruck 2012 will face a wide range of challenges. The Slalom event, for
Innsbruck previously hosted the Winter Olympic Games in 1964 and in 1976 example, requires acrobatic skill on mostly steep terrain, while Super-G
and is now proud to be the first city ever to hold Winter Youth Olympic demands speed and nerves of steel.
Games. Where? Patscherkofel

FACTS ABOUT TYROL BIATHLON Biathlon combines cross-country skiing and rifle
shooting. The skiing part of biathlon demands excellent endurance
Tyrol is known as the heart of the Alps and has a population of 700,000 skills, while accuracy and controlled precision are key for the shooting
inhabitants. Thanks to its geographical location and wide variety of altitude component. Where? Seefeld Arena
zones, Tyrol is home to an extraordinary biodiversity. The mountain
environment offers the perfect conditions for many sports. Sport has a
special status in Tyrol and is a key element in the Tyrolean way of life and
its image elsewhere.
BOBSLEIGH The Bobsleigh competition at Innsbruck 2012 will
consist of a Two-Man Bobsleigh event and a Two-Woman Bobsleigh
event held on the artificial ice track in the village of Igls, just outside
Innsbruck.
Where? Olympic Sliding Centre Innsbruck

CROSS-COUNTRY SKIING There are two basic techniques in cross-

country skiing: the classic technique, in which athletes move their
skis parallel to each other on machine-groomed tracks in the snow; and the
free technique, where skiers propel themselves in a manner similar to
speed skating, pushing off with the edge of their skis.
Where? Seefeld Arena

CURLING In Curling, athletes slide a 20kg polished granite stone across

a sheet of ice towards a target area called the 'house'. Each team has
eight stones and must try to have as many stones as possible as close to the
centre of the house as possible at the conclusion of each 'end'.
Where? Innsbruck Exhibition Centre, Curling Hall
10 WORKFORCE GUIDEBOOK INNSBRUCK 2012 WORKFORCE GUIDEBOOK INNSBRUCK 2012 11

FIGURE SKATING Figure Skating is a sport in which athletes perform SKELETON In Skeleton, athletes slide down the course face-down in
spins, jumps and other intricate and athletic moves on ice. Ice Dance, a head-first position and must steer the sled through steep banked
for example, focuses on intricate footwork performed in close dance holds, all turns and straight sections at speeds exceeding 100km/h.
executed in tune with the music. Where? Olympic Sliding Centre Innsbruck
Where? Olympiaworld Innsbruck

SKI JUMPING Innsbruck 2012 will, for the very first time in Olympic
FREESTYLE SKIING Freestyle Skiing at Innsbruck 2012 will consist history, feature an individual ski jumping event for women. As well as
of a Ski Cross event and a Halfpipe event, both featuring the Men's Individual competition, there will also be another Olympic premiere
competitions for men and women. This sport has grown enormously in – a Ski Jumping/Nordic Combined Mixed Team Competition featuring one
popularity in the past few years and is sure to provide plenty of action! man, one woman and one Nordic Combined athlete from the same country.
Where? Kühtai Where? Seefeld Arena

ICE HOCKEY At Innsbruck 2012 there will be a Men's 5-Team SPEED SKATING Two lanes on a 400-metre oval ice track and two
Tournament and a Women's 5-Team Tournament as well as an skaters is all you need for an exciting speed skating race. Fans of the
Individual Skills Challenge for male and female players – the first event of sport enjoy witnessing the incredible speeds the skaters reach during their
its kind in the history of the Olympic Games! laps. Where? Olympiaworld Innsbruck
Where? Olympiaworld Innsbruck

SNOWBOARD At Innsbruck 2012 there will be individual Slopestyle

LUGE A luge is a small one- or two-person sled on which athletes and Halfpipe events for men and women – the perfect recipe for
race face up and feet-first. Athletes steer the sled by flexing the action on the snow and in the air!
runners with the calf of each leg or by exerting opposite shoulder pressure Where? Kühtai
on the seat. Where? Olympic Sliding Centre

NORDIC COMBINED The Nordic Combined competition merges ski

jumping and cross-country skiing. The ski jumping element of the
event requires dynamic power and precision, while the cross-country race
demands endurance and stamina.
Where? Seefeld Arena

SHORT TRACK SPEED SKATING In Short Track Speed Skating, four

skaters compete on a 111.12-metre oval track on an ice hockey rink
(30m x 60m). Strategy and tactics are important in Short Track Speed
skating, and it is often not the fastest but the smartest skater who wins.
Where? Olympiaworld Innsbruck
 12

Innsbruck 2012 Competition Schedule

VENUE DAY 1 DAY 2 DAY 3 DAY 4 DAY 5 DAY 6 DAY 7 DAY 8 DAY 9 DAY 10

Fri, Jan 13 Sat, Jan 14 Sun, Jan 15 Mon, Jan 16 Tue, Jan 17 Wed, Jan 18 Thu, Jan 19 Fri, Jan 20 Sat, Jan 21 Sun, Jan 22
Opening Ceremony
Opening
Bergisel Stadium Ceremony
17:30-20:00

Victory Ceremonies/
Closing Ceremony Victory Ceremonies/ Victory Ceremonies/ Victory Ceremonies/ Victory Ceremonies/ Victory Ceremonies/ Victory Ceremonies/ Victory Ceremonies/ Victory Ceremonies/
Closing Ceremony
Medals Plaza Music Festival Music Festival Music Festival Music Festival Music Festival Music Festival Music Festival Music Festival
18:45-20:00
17:30-22:00 17:30-22:00 17:30-22:00 17:30-22:00 17:30-22:00 17:30-22:00 17:30-22:00 17:30-22:00

Events & Ceremonies

Figure Skating
Figure Skating Figure Skating Figure Skating Figure Skating Figure Skating
15:00-18:41 15:00-19:41 14:00-18:10 17:30-23:02 14:00-19:25
Pairs Short Ice Dance Short Pairs Free Ice Dance Free Mixed-NOC Team
Men Short Ladies Short Men Free Ladies Free Events

Figure Skating Figure Skating Figure Skating Figure Skating Figure Skating Figure Skating Figure Skating Figure Skating Figure Skating
Training Figure Skating
Official Trainings Official Trainings Official Trainings Official Trainings Official Trainings Official Trainings Official Trainings Official Trainings
Official Trainings
Olympic Ice Stadium 06:25 - 14:05 06:30 - 14:10 08:30 - 13:55 07:30 - 13:10 07:00 - 14:00 13:30 - 23:10 07:00 - 13:45 09:00 - 12:50
13:00 - 17:00
Pairs, Ice Dance, Men, Pairs, Ice Dance, Men, Pairs, Ice Dance, Men, Pairs, Ice Dance, Men, Pairs, Ice Dance, Men, Pairs, Ice Dance, Men, Pairs, Ice Dance, Men, Ice Dance, Men,
Ice Dance, Ladies
Ladies Ladies Ladies Ladies Ladies Ladies Ladies Ladies
Short Track Speed Skating Short Track

ISU
Short Track Short Track 17:35-20:00
Short Track Short Track Short Track Short Track Short Track
17:00-19:40 10:00-12:16 Mixed-NOC Team
20:00 - 23:00 20:30 - 23:30 19:30 - 22:30 08:00 - 12:00 15 00- 19:00
1000m 500m Relay 3000m
Official Training Official Training Official Training Official Training Official Training
Men/Women Men/Women Semi-Final 1+2
Final B + A
Speed Skating
Speed Skating Speed Skating Speed Skating Speed Skating
10:30-12:57 10:30-12:02 11:00-13:08 11:00-11:35
500m 1500m 3000m Mass Start
Men/Women Men/Women Men/Women Men/Women
Olympic Speed
Skating Oval Speed Skating Speed Skating Speed Skating
Speed Skating Speed Skating Speed Skating Speed Skating
10:00 - 11:30 10:00 - 12:00 10:00 - 12:00
10:00 - 12:00 16:00 - 17:30 16:00 - 17:30 16:00 - 17:30
16:00 - 17:30 16:00 - 17:30 16:00 - 17:30
Official Training Official Training Official Training Official Training
Official Training Official Training Official Training

Ice Hockey
Ice Hockey Ice Hockey Ice Hockey
Ice Hockey Ice Hockey
Ice Hockey Ice Hockey Ice Hockey 10:30-21:30 Ice Hockey Ice Hockey 12:30-16:45 10:00-15:15
18:00-21:00 12:00-20:45
08:00-16:45 10:15-14:30 11:15-20:00 Team Tournament 09:00-17:45 09:30-18:15 Team Tournament Team Tournament
Skills Challenge Team Tournament
Team Tournament Team Tournament Team Tournament Skills Challenge Team Tournament Team Tournament Bronze Medal Game Gold Medal Game
Grand Finale Semi-Finals
Qualification Men/Women Men/Women
Tyrolean Ice Arena

IIHF
Ice Hockey
WORKFORCE GUIDEBOOK INNSBRUCK 2012

Ice Hockey Ice Hockey Ice Hockey Ice Hockey Ice Hockey Ice Hockey
Training Ice Hockey Ice Hockey
09:00 - 13:15 13:45 - 18:15 10:00 - 18:15 09:15 - 21:00 09:00 - 17:15 08:00 - 20:15
10:15 - 21:00 08:00 - 11:45
Training Team Training Team Training Team Training Team Training Team Training Team
Training Team Training Team
Tournament & Tournament & Tournament & Tournament & Tournament & Tournament &
Tournament Tournament
Skills Challenge Skills Challenge Skills Challenge Skills Challenge Skills Challenge Skills Challenge

Curling Curling
Curling Curling
Curling Curling Curling Curling 09:00-19:30 Curling Curling
Innsbruck Exhibition 09:00-19:00 13:00-15:00
Curling 09:00-22:00 09:00-22:00 09:00-22:00 09:00-22:00 Mixed Team 09:00 - 16:30 09:00-21:30
Mixed Doubles Mixed Doubles
Centre 08:30 - 15:15 Mixed Team Mixed Team Mixed Team Mixed Team Competition Mixed Doubles Mixed Doubles
Competition Competition

WCF
Official Training Competition Competition Competition Competition Quarter-Finals Competition Competition
Curling Hall Round of 16 Semi-Finals
Round Robin Round Robin Round Robin Round Robin Semi-Finals Training Round Robin
Quarter-Finals Finals
Finals

Luge
Luge Luge
Luge Luge
09:00 - 16:00 14:00-16:00 Luge
09:00 - 13:30 14:00-16:30
Official Training Men's Singles 14:00-16:30

FIL
Official Training Women's Singles
Singles Official Training Mixed Team Relay
Singles Doubles
Doubles Doubles (3 runs)
Bobsleigh
Bobsleigh
Olympic Sliding Bobsleigh Bobsleigh Bobsleigh 11:00-12:50
13:00 - 15:00 13:00 - 15:00 13:00 - 15:00 Two-Man Bobsleigh
Centre Innsbruck Official Training Official Training Official Training Two-Woman
Bobsleigh

FIBT
Skeleton
Skeleton
Skeleton Skeleton Skeleton
13:30-15:50
15:00 - 17:00 15:00 - 17:00 15:00 - 17:00
Men's Individual
Official Training Official Training Official Training
Women's Individual

Alpine Skiing
Alpine Skiing
Alpine Skiing Alpine Skiing Alpine Skiing Alpine Skiing Alpine Skiing Alpine Skiing Alpine Skiing Alpine Skiing
09:00 - 13:00
09:00 - 11:00 10:30-13:30 10:15-15:45 11:00-13:00 10:00-14:15 10:00-14:15 10:00-14:15 10:00-14:15
Patscherkofel Giant Slalom
Super G Super G Super Combined Mixed Parallel Team Giant Slalom Giant Slalom Slalom Slalom
Slalom
skiing on hill Men/Women Men/Women Event Women Men Women Men
Training

Freestyle Skiing
Freestyle Skiing Freestyle Skiing Freestyle Skiing Freestyle Skiing
Freestyle Skiing Freestyle Skiing Freestyle Skiing
13:10-15:10 12.00-14:40 14:00-15:00 14:30-15:30
09:30 - 11:00 12:00 - 14:00 12:00 - 14:00
Ski Halfpipe Ski Halfpipe Ski Cross Ski Cross
Ski Halfpipe Ski Cross Ski Cross
Qualification Final Qualification Final
Official Training Official Training Official Training
Men/Women Men/Women Men/Women Men/Women
Snowboard Kühtai Snowboard Snowboard
Snowboard Snowboard
09:30-14:40 Snowboard Snowboard 9:45-13:30
Snowboard Halfpipe 09:25-12:45 9:30-13:00
Halfpipe Slopestyle Slopestyle Slopestyle
11:00 - 12:30 Halfpipe Slopestyle
Semi-Final 10:00 - 12:00 10:00 - 12:00 Semi-Final
Official Training Qualification Qualification
Final Official Training Official Training Final
Men/Women Men/Women
Men/Women Men/Women
FIS

Ski Jumping
Ski Jumping Ski Jumping
09:00 - 10:30 10:00-12:40
Official Training Individual Ski Jumping/
HS 75 m Men/Women Ski Jumping Ski Jumping Ski Jumping
Nordic Combined
14:30 - 16:00 09:00 - 11:00 09:00 - 11:00
10:00-12:00
Nordic Combined Unofficial Training Official Training Official Training
Mixed Team
Nordic Combined HS 75 m HS 75 m HS 75 m
Nordic Combined Nordic Combined Competition
11:30 - 13:00
WORKFORCE GUIDEBOOK INNSBRUCK 2012

09:00 - 11:30 09:45-11:45

Official Training
Official Training Gundersen Individual
(only CC)

Cross-Country Skiing
Seefeld Arena
Cross-Country
Cross-Country
Cross-Country Cross-Country 17:15-18:45
09:00-12:00
9:00 - 11:30 15:30 - 17:45 Sprint Free
Men's 10km Classic Cross-Country/
Official Training Official Training Technique Cross-Country/
Women's 5km Classic Biathlon
Men/Women Biathlon
13:00 - 15:00
Biathlon 12:15-15:00
Biathlon Official Training
Biathlon Mixed Team Relay
Biathlon Biathlon 12:00-15:30 Biathlon Biathlon Mixed Team Relay
12:15-15:45
11:30 - 13:00 13:00 - 15:00 Men's 10km Pursuit 12:00 - 14:00 12:15-15:00
IBU

Men's 7.5km Sprint

Unofficial Training Official Training Women's 7.5km Official Training Mixed Relay
Women's 6km Sprint
Pursuit

Competition - Color Scheme

Freestyle Skiing
Halfpipe Medal Event
Final

Freestyle Skiing
Halfpipe Preliminary Event
Qualification

Freestyle Skiing
Halfpipe Training Session Remark:
Official Training
The Competition Schedule only includes Competitions and Official Trainings and no Training Opportunities.
13

YOG Competition Schedule - subject to change Version 05 as of 13 December 2011

14 WORKFORCE GUIDEBOOK INNSBRUCK 2012 WORKFORCE GUIDEBOOK INNSBRUCK 2012 15

CIFP – The International Committee for Fair Play,

5 ALL ABOUT THE CULTURE & EDUCATION PROGRAMME ■■

■■ IFRC – The International Federation of Red Cross and Red Crescent

Societies,
WHAT IS THE CULTURE & EDUCATION ■■ IOA – The International Olympic Academy,
PROGRAMME (CEP)? ■■ UNEP – The United Nations Environment Programme,
The Culture & Education Programme forms the counterpart to the sport ■■ UNICEF – The United Nations Children’s Fund,
events and is an important element in the Youth Olympic Games concept ■■ WADA – The World Anti-Doping Agency,
for Innsbruck 2012. This programme will be a memorable and inspiring
experience for all participants.
Hope Factory – The Hope Factory is an exhibition which will take
participants on an interactive exploration tour of the Olympic Movement to
CEP ACTIVITIES find out more about the Olympic Values and celebrate the Olympic Spirit.

THE YOUTH OLYMPIC GAMES MEDIA LAB

The Media Lab is a hands-on, content-generating experience for
the younger generation. Thanks to small groups of up to twelve THE YOUTH OLYMPIC GAMES SUSTAINABILITY PROJECT
persons, these workshops will allow every single one of the participants to Placing a distinct emphasis on the importance of
really get involved. Five different workshops will be offered. environmentalism and sustainable development, this format
incorporates two main projects.
■■ Video
■■ TV ■■ The Green YOV – This project will take the form of an attractive poster
campaign in the YOV. The posters on display will address issues such as
■■ Photography
responsible waste and warm water management, heating efficiently and
■■ Web Lab saving energy, with the aim of motivating the athletes and team officials
■■ Social Media to apply this advice to their daily lives.
■■ Mountain Awareness – On the one hand, the mountains offer countless
Due to limited capacity, interested athletes and team officials should opportunities for practising winter sports; on the other hand, venturing
register well in advance at the CEP Information Desk. out into the Alpine environment also involves risks which should not
be underestimated. These excursions will give the participants a better
understanding of how to move safely, assess risks objectively and
THE YOUTH OLYMPIC GAMES WORLD MILE PROJECT react appropriately to danger in the mountains. This activity will be
During the ten days of the Innsbruck 2012 Winter Youth Olympic offered on a daily basis and be limited to a maximum of 30 participants
Games, the World Mile will showcase the unique and diverse per workshop. Due to limited capacity, interested athletes and team
cultures of the countries expected to participate in the Games, breathing life officials should register well in advance.
into the arts and culture experience at the Village Square. Stands hosted
by pupils from Tyrol will present each of the countries attending Innsbruck
2012.

Participants will also have the opportunity to learn more about global
challenges through a series of Global Issue Booths run by the following
international organisations:
 ■■
■■
■■
■■
■■
■■
■■
■■
■■
■■
■■
16

Arts
elements:

Dance
Drumming

Sport Initiations
Evening Festival
Prepare to Compete
Meet the Role Model

Mountain Snow & Fun

Athlete Role Model Lounge
Be the Chef! Cook Healthy, Stay Fit
Act on Your Time / Balance Your Act

other and enjoy the Games in Innsbruck.

Sport Booth and the following five workshops:

THE OLYMPIC YOUTH FESTIVAL 2012

THE YOUTH OLYMPIC GAMES ARTS PROJECT

THE YOUTH OLYMPIC GAMES COMPETENCE PROJECT

and young people from the local region the chance to get to know each
A series of presentations, panel discussions and workshops

professional athletes. It is based on the interactive activities of the Safe

through dance, music and arts. The format comprises three main

will set the agenda for specific topics to be explored in detail.

This project offers participants the chance to share their lifestyles

The Competence Project prepares the athletes for their future careers as

In addition to the numerous programmes and workshops of the

CEP, the Olympic Youth Festival 2012 will offer both the athletes
WORKFORCE GUIDEBOOK INNSBRUCK 2012

Culture and Education Programme Schedule

Format Time Fri 13 Jan Sat 14 Jan Sun 15 Jan Mon 16 Jan Tues 17 Jan Wed 18 Jan Thurs 19 Jan Fri 20 Jan Sat 21 Jan Sun 22 Jan Access Policy

Video*, TV* & Photography* 11:30-13:30 11:30-13:30 & 16:00-18:00 11:30-13:30

Web Lab* 11:30-12:30 11:30-12:30 & 16:00-17:00 11:30-12:30 Athletes

Local youth
Social Media: How to
13:30-14:30 13:30-14:30 & 18:00-19:00 13:30-14:30
get more followers*
World Mile
Hope Factory 11:00-15:00 11:00-19:00 11:00-15:00 Open to public
Global Issue Booths
Athletes
Mountain Awareness* 13:00-16:00 Team officials
Local youth

YOG Dance 12:00-13:00 12:00-13:00 & 16:30-17:30 12:00-13:00

Drumming 13:30-14:30 13:30-14:30 & 18:00-19:00 13:30-14:30

Open to public
Schuhplattln 15:00-16:00

Wall of Fame & Tyrol Photo Shoot 11:00-15:00 11:00-19:00 11:00-15:00

Be the Chef!* 11:30-13:30 11:30-13:30 & 16:30-18:30 11:30-13:30

WORKFORCE GUIDEBOOK INNSBRUCK 2012

Act on Your Time 13:30-14:30 13:30-14:30 & 18:00-19:00 13:30-14:30

Athletes
Local youth
Balance Your Act 12:00-13:00 12:00-13:00 & 16:30-17:30 12:00-13:00

Prepare to Compete 15:00-16:00

Safe Sport Booth 11:00-15:00 11:00-19:00 11:00-15:00 Open to public

ARM Lounge 11:00-22:00

16:00-17:00 & Athletes

15:30-17:00 16:00-17:30
20:30-21:30 Team officials
Meet the Role Model 20:00-21:00 16:00-17:00 16:00-17:00 16:00-17:00 & 20:00-21:00 IOC Youth
Meet the
20:00-21:00 Session
Coaches
Mountain Snow & Fun* 09:30-12:30 09:30-12:30 & 13:30-16:30 09:30-12:30
Athletes
Climbing* 10:30-13:30 Team officials
Local youth
Ice Stock Sport* 14:00-17:00 14:00-17:00 14:00-17:00 14:00-17:00

Urban Sports 11:00-15:00 11:00-19:00 11:00-15:00 Open to public

DJ 19:00-22:30
Athletes
20:30-21:30 20:30-21:30
20:30-21:30 20:30-22:00 20:30-22:00 Team officials
Evening Festival Drumming Drumming
17

Video Night Disco Night Band Night

Session Session
* Registration
*Registration atneeded
the CEP Information Desk required
 18

DATE
DATE
DATE

SHOW
EVENT
EVENT
EVENT

VENUE
VENUE
VENUE

DOORS OPEN
DOORS OPEN
DOORS OPEN

PRE-SHOW START
PRE-SHOW START
PRE-SHOW START

CEREMONY START
CEREMONY START
CEREMONY START

CEREMONY FINISH
CEREMONY FINISH
CEREMONY FINISH

19:15
18:45

20:00
CLOSING CEREMONY
OPENING CEREMONY

VICTORY CEREMONIES

19:15
17:30
17:30
18:30
20:00
Ceremony

22 January 2012

17:45 for the audience

13 January 2012
6 ALL ABOUT THE CEREMONIES

17:00 for audience

Victory Ceremonies
16:00 for the audience

between 19:45 and 20:35

Bergisel Stadium, Innsbruck

Live concerts free of charge

Daily from 14 to 22 December
Medals Plaza, Maria-Theresien-Straße, Innsbruck

Innsbruck 2012 Winter Youth Olympic Games

Innsbruck 2012 Winter Youth Olympic Games Opening

Medals Plaza, Maria-Theresien-Straße, Innsbruck

Innsbruck 2012 Winter Youth Olympic Games Closing Ceremony
WORKFORCE GUIDEBOOK INNSBRUCK 2012

VENUE MASTER PLAN

N 0 1000 2000 4000 6000 8000
Sport/Disciplines Main train station
M
Training facilities Main Media Centre
Culture & Education Programme Main Accreditation Centre
Medals Plaza
Opening & Closing Ceremonies Hospital
YOV Transport Mall / Road / Railway
City Transport Mall Cable car
SEEFELD
Innsbruck airport River
5

5 KM
NORDKETTE INNSBRUCK
12
30 KM 20 KM 10 KM
A1
2

INNSBRUCK

10 9
A12
4
7 ALL ABOUT THE VENUES

11
WORKFORCE GUIDEBOOK INNSBRUCK 2012

A12
A12
8
1
7

IGLS
2
A13

3
KÜHTAI
6
PATSCHERKOFEL
A1
3

Ice Hockey, Short Track Speed Skating, Speed Skating, Biathlon, Cross-Country Skiing, Nordic Combined, Youth Olympic
1 Olympiaworld Innsbruck 5 Seefeld Arena 9 YOV Residential Zone 1
Figure Skating, Main Media Centre (MMC) Ski Jumping Village (YOV)

Olympic Sliding Freestyle Skiing (Halfpipe & Ski Cross), Culture & Education Programme,
2 Bobsleigh, Luge, Skeleton 6 Kühtai 10 Congress Innsbruck
Centre Innsbruck Snowboard (Halfpipe & Slopestyle) YOV Residential Zone 2, Village Square
19

3 Patscherkofel Alpine Skiing 7 Bergisel Stadium Opening Ceremony 11 YOV Hotel YOV Residential Zone 3 (Hotel Grauer Bär)

Innsbruck Exhibition Curling, Volunteer Centre, Main Accreditation Centre

4 8 IOC Hotel Official hotel for the IOC (Hotel Hilton) 12 Nordkette Innsbruck Culture & Education Programme
Centre (MAC), Main Operations Centre (MOC)
INNSBRUCK OVERVIEW MAP
20

NORDKETTE INNSBRUCK N 0 500 1000 1500 2000 3000

Sport/Disciplines Common Shuttle Service (CSS): 12 M
Training facilities Yellow Route Innsbruck Shuttle

Culture & Education Programme Stop for Yellow Route RUM

Medals Plaza Green Route YOV Shuttle Hungerburg

Opening & Closing Ceremonies Stop for Green Route

Volunteer Centre Blue Route Patscherkofel Hall

er S
Stop for Blue Route tr.
YOV Transport Mall

eg
w
City Transport Mall Red Route Seefeld Arena

nn
Str.
Haller

Re
Innsbruck airport Stop for Red Route 9
Inn
Main train station Black Route Kühtai
INNSBRUCK
Main Media Centre Stop for Black Route
10
Main Accreditation Centre 4

eg
11
Main Operations Centre Hospital

er W

Pe m
Youth Olympic Village Residential Zone 1 Road Altstadt

L an g
Inn

in
bau rs
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Youth Olympic Village Residential Zone 2 Cable car

Inn
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ität
8 Innsbruck

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Z Seefeld 2 hn A
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Z Kühtai ba hn A1 al-A
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Ice Hockey, Short Track Speed Skating, Speed Skating,

Br
1 Olympiaworld Innsbruck
Figure Skating, Main Media Centre (MMC)
Olympic Sliding Centre
2 Bobsleigh, Luge, Skeleton Lanser
Innsbruck
See
3 Patscherkofel Alpine Skiing VILL
Natterer SISTRANS
See
Innsbruck Exhibition Curling, Volunteer Centre, Main Accreditation Centre
4
Centre (MAC), Main Operations Centre (MOC)
NATTERS
7 Bergisel Stadium Opening Ceremony

IGLS
8 IOC Hotel Official hotel for the IOC (Hotel Hilton)

Youth Olympic
9 YOV Residential Zone 1
Village (YOV) MUTTERS
WORKFORCE GUIDEBOOK INNSBRUCK 2012

Culture & Education Programme,

10 Congress Innsbruck
YOV Residential Zone 2, Village Square
2
11 YOV Hotel YOV Residential Zone 3 (Hotel Grauer Bär)

12 Nordkette Innsbruck Culture & Education Programme PATSCHERKOFEL

3

■■
■■
■■
■■
■■
■■
■■
■■
■■

Spectators

contractors.
broadcasters.
Our Sponsors and Partners
administration and observers.

Always be friendly and helpful.

WORKFORCE GUIDEBOOK INNSBRUCK 2012

to the Venue Information Booth (VIB).

Innsbruck to watch the athletes perform!

When interacting with Innsbruck 2012 Clients:

Presidents, IF Secretaries General and IF guests.
WHO IS COMING TO INNSBRUCK 2012?
8 ALL ABOUT THE EVENT BEING INTERNATIONAL

is made up of paid staff, 1,440 Volunteers and approximately 5,000

The National Olympic Committees (NOCs), including athletes,team

(technical officials, judges, referees, etc.), IF Athlete Role Models,IF

The Media, including international, national and local journalists and

IYOGOC guests and, of course, you – our Workforce! Our Workforce

photographers, the Olympic Broadcasting Service and rights-holding
IOC members, IOC guests IOC Athlete Role Models, CEP Partners, IOC

Do not answer questions with “I don’t know”. Instead, say “I will check
The International Sport Federations (IFs), including IF Representatives
and NOC guests. In addition, some parents, family and friends will be in
The International Olympic Committee (IOC), including the IOC President,

this for you” and then ask or inform your supervisor or direct the person
officials, Young Ambassadors, NOC Presidents, NOC Secretaries General
21
22 WORKFORCE GUIDEBOOK INNSBRUCK 2012 WORKFORCE GUIDEBOOK INNSBRUCK 2012 23

WHAT TO DO IF YOU NEED LANUGAGE ASSISTANCE? 9 ALL ABOUT TRANSPORT

Your accreditation is valid as a travel pass on all public buses, trams and
Clients from all over the world will be coming to Innsbruck for the 1st Winter
Nightliner night buses operating in the main Innsbruck city zone of the IVB
Youth Olympic Games. Should you have difficulty communicating and
travel network from 1 to 31 January 2012 . So don’t forget to bring your
need language assistance, there will be 80 Language Services Volunteers
accreditation wherever you go!
working as Youth Interpreters in all the venues. They are easily recognisable
by their language badges. ■■ There will be no designated Workforce parking area at any of the
Innsbruck 2012 venues.
■■ To get to your working location during the Games you can
use the public transport service,
use the Common Shuttle Service (operational between
9 and 24 January 2012),
have a friend or a family member drop you off/pick you up at the venue.

The City Transport Mall (CTM) is located at Olympiaworld Innsbruck.

The Youth Interpreters will be available for CEP workshops, medical or

security issues, press interviews and media support, athletes’ briefings,
doping controls, Team Captains’ Meetings, and any other communication
needs. Language services are subject to availability.

Over-the-phone language support is available via the

Multilingual Call Centre (MCC)

German +43 (0)512-36 2012

English +43 (0)512-36 2012-2070
French +43 (0)512-36 2012-2071
Russian +43 (0)512-36 2012-2072
Mandarin Chinese +43 (0)512-36 2012-2073
Italian/Spanish +43 (0)512-36 2012-2074
24 WORKFORCE GUIDEBOOK INNSBRUCK 2012 WORKFORCE GUIDEBOOK INNSBRUCK 2012 25

The Innsbruck 2012 Common Shuttle Service (CSS) is made up of five

Routes, these are:
10 ALL ABOUT WORKFORCE MEALS
All Volunteers are entitled to one warm meal per day. You will be provided
CSS ROUTE NAME CONNECTED VENUES DISTANCE TRAVEL TIME with dated Meal Vouchers for these meals by your supervisor. The Meal
Vouchers can only be redeemed at the venue where the Volunteer is deployed
20 min.
Y10 Green Route YOV (YTM) – Congress and are only valid for a specific meal period (lunch or dinner). It will not be
5.3 km (complete
YOV Shuttle Innsbruck – YOV (YTM) possible to purchase additional Workforce Meal Vouchers at the venue.
loop)
YOV (YTM) – Olympiaworld
Innsbruck (CTM) – IOC Hotel 31 min. Dinner will only be provided at Olympiaworld Innsbruck (OWI), Congress
Y20 Yellow Route
– Innsbruck Main Train Station – 9.9 km (complete Innsbruck (CGI), Innsbruck Exhibition Centre (IEC) and at the Innsbruck
Innsbruck Shuttle
Congress Innsbruck– Innsbruck loop) Social Services (ISD) Wohnheim Reichenau. There will be no catering at
Exhibition Centre – YOV (YTM)
Medals Plaza. Fruits, cereal bars and beverages will be available throughout
Y30 Blue Route the whole day in the respective Workforce Areas. Every venue has its own
Olympiaworld Innsbruck (CTM) –
Patscherkofel / Workforce Area – this is where you can spend your break time.
Patscherkofel / Olympic Sliding 7.9 km 20 min.
Olympic Sliding
Centre Innsbruck
Centre Innsbruck
Y40 Red Route Olympiaworld Innsbruck (CTM) – To keep the Games as environmentally friendly as possible, each member
23.2 km 40 min. of the Workforce – including all Volunteers – is asked to remove their
Seefeld Arena Seefeld Arena
waste from the tables and dispose of the produced waste (plastic bottles,
Y50 Black Route
Kühtai
Olympiaworld Innsbruck (CTM) 38.4 km 60 min. packaging material, cups and organic waste) in the individual waste bins.

All members of the Workforce – including all Volunteers – are requested

to consume beverages and snacks according to their needs and not
For further information about getting to your working location
excessively. It is not permitted to take snacks and beverages out of the
■■ ask your supervisor; venue.
■■ look for information at the City Transport Mall (CTM) or YOV Transport
Mall (YTM);
■■ use the online Google Earth tool of the IVB public transport network
available at [Link] at/earth/[Link];
■■ contact one of the Transport/Logistics Desks at:
the Youth Olympic Village,
the Volunteer Centre,
Innsbruck Main Train Station or Innsbruck Airport.
26 WORKFORCE GUIDEBOOK INNSBRUCK 2012 WORKFORCE GUIDEBOOK INNSBRUCK 2012 27

Lost and found property

11 ALL ABOUT GETTING THE RIGHT INFORMATION
■■ Each venue has either the Venue Information Booth or the Lost and
■■ Your supervisor is your best resource for advice and information. Found Centre (in Innsbruck Exhibition Centre only) as a point of contact
for lost and found property.
■■ If you are uncertain about your instructions on certain information,
please ask your supervisor. ■■ Each article handed in will be put in the lost and found box and placed
in a secure storage in the venue where it was found. If the object is not
■■ Your supervisor is your first point of contact for any information about
picked up from the Lost and Found Centre in the venue by 19:00 the
your shift time, attendance issues and any questions.
next day, it will be transferred to the Central Lost and Found Centre at
■■ At venues, you can contact the Venue Workforce Coordinator. Innsbruck Exhibition Centre, where all unclaimed articles will be held
■■ Information is also available at the Workforce Break Area and the for another three days. If the lost articles are not claimed within these
Venue Information Booth. three days, the objects will be passed on to the Public Office of the
Lost and Found Service of the City of Innsbruck. (Fallmerayerstraße 2,
■■ All venues will have a Venue Operations Centre (VOC) to coordinate Contact +43 (0)512 5360 1001 or fundwesen@[Link])
and manage the venue activities.
■■ Venue phone numbers will be distributed at your first shift.
■■ If you have any questions or require support, please contact your direct
supervisor or Functional Area leader. For issues of a sensitive nature,
members of the Innsbruck 2012 Workforce may also contact the
number +43 664 60 964 1021.

Due to the unpredictability of weather conditions, it is important to be

flexible and willing to assist wherever possible during the Games.
■■ For example, if there is a huge snow fall, Workforce members may be
asked to assist!
■■ We are one team and need to help each other out whenever and
wherever possible. If for any reason you are unable to assist (for
example, due to a physical condition) please inform your supervisor.
■■ They may also be asked to be move to another role or another location
temporarily to help out for the day. In these cases, you will receive the
necessary training.
28 WORKFORCE GUIDEBOOK INNSBRUCK 2012 WORKFORCE GUIDEBOOK INNSBRUCK 2012 29

Please wear your uniform according to the guidelines provided with

12 ALL ABOUT CHECKING-IN the uniform. When you wear your uniform you will be associated
WORKING SHIFTS & WORKFORCE CHECK-IN with Innsbruck 2012.
■■ Please do not wear your uniform if you go to a venue as a spectator (that
■■ Your supervisor will inform you of your working shifts. also means please do not wear your uniform at the Opening Ceremony!)
■■ If you will not be able to attend a working shift, please call your ■■ Remember! Wear warm layers underneath.
supervisor as soon as possible.
■■ Remember! Wear waterproof and warm footwear.
■■ You are required to check in for your shift. Please check in at least 15
minutes but no more than 30 minutes before your shift starts.
■■ Don’t forget sunscreen, lip protection and sunglasses.
■■ At check-in you will receive:
a Meal Voucher,
important information for the day ahead. TECHNOLOGY & EQUIPMENT
■■ At the end of your shift please contact your supervisor before departure
and check the time for your next working shift. ■■ If you receive a mobile phone for your work, please remember that
private use or international calls are not allowed.
■■ Innsbruck 2012 notebooks are provided for work purposes only. Surfing
the internet or checking private mails is forbidden.
WHAT SHOULD YOU BRING TO WORK? ■■ Documents are confidential and it is not allowed to store them on private
■■ Your uniform and accreditation; devices or send them to external persons without prior permission.
Passwords must be kept confidential and may not be shared!
■■ your Workforce Guidebook, Workforce ■■ Internet access in Innsbruck 2012 venues (wired and wireless) is for
Notebook and any other information or
professional usage only. Internet surf stations and free-of-charge
equipment that you have been provided with;
wireless internet hotspots are available at the Volunteer Centre.
■■ no personal belongings – there will not be
storage, so be prepared to carry everything
with you.

YOGOC
E
PL

GivenName FA
Function
MILYNAME
Fonction
ORGANISATIO
N
ORGANISATIO
N
M

00520216
SA

SE E

S 2
30 WORKFORCE GUIDEBOOK INNSBRUCK 2012 WORKFORCE GUIDEBOOK INNSBRUCK 2012 31

Report all incidents to your supervisor as soon as possible, and complete

13 ALL ABOUT SAFETY AND SECURITY an Incident Report Card if necessary
YOUR SAFETY ■■ If you can eliminate the problem safely, please do so.
■■ Record all details on the Incident Report Card (available at Venue
Always keep in mind:
Operations Centre, Venue Workforce Coordinator or Volunteer Centre)
■■ Drink plenty of fluids during your shift, and fuel your body before and and submit to your supervisor or the Venue Operations Centre.
during your shift.
■■ Only do what you are trained to do. Vorfallsmeldung
Games Time Incident
Vorfallsmeldung
während der Spiele
Games Time Report
während
Incident
/ der Spiele /
Card Report Card
(7) Verletzte oder geschädigte
(7) Verletzte
IYOGOC Mitarbeiter / IYOGOC
Vertragspartnern / Contractor
Partei

Vertragspartnern
Andere / Other  BitteAndere
oder/ geschädigte
IYOGOC Mitarbeiter
Injured or Wronged
Paid Staff / IYOGOC
Staff  Arbeitgeber
präzisieren
/ Other
Volunteer
Partei / Party
Paid
/ Contractor/ Employer
/ Pls.
 Bitte
specify
Injured
 Zuschauer
: or Wronged Party :
Staff  Volunteer
Staff  Arbeitgeber
präzisieren
/ Spectator
 Zuschauer
 Mitarbeiter
/ Spectator
_______________________________
von  Mitarbeiter von
/ Employer _______________________________
__________________________________________
/ Pls. specify __________________________________________
Vervollständigen SieVervollständigen
diese Meldung für Siealle
diese
Arten
Meldung
von Vorfällen
für alle und
Artenreichen
von Vorfällen
Sie dieseund
beim
reichen Sie diese beim
Venue Management Venueoder beimManagement
jeweiligenoder Functional
beim jeweiligen
OperationFunctional
Centre ein. Operation
/ Complete Centre
this Card
ein. / Complete this1Card

You have the right not to perform work if you believe there is a risk of
Person Person 1
for all types of incidents
for all
andtypes
handof itincidents
in to VenueandManagement
hand it in to Venue
or respective
Management
Functional
or respective Functional
Name Name Tel / Phone Tel / Phone
■■ Operation Centre. Operation Centre.
Accreditation # Accreditation #
Schwerwiegende Vorfälle*,
Schwerwiegende
die die Sicherheit
Vorfälle*,
vondiePersonen,
die Sicherheit
Eigentum
von Personen,
und Umwelt Eigentum
betreffen,
und Umwelt betreffen,
Adresse / Address Adresse / Address
sind UMGEHEND dem sind
MOCUMGEHEND
zu [Link] / Serious
MOC zu incidents*
melden. involving
/ Serious incidents*
the safety of
involving
people,the safety of people,

harm or accident. If something feels unsafe, tell your supervisor.

property or the environment
propertyareor the
to be environment
reported toare theto
MOC
be reported
IMMEDIATELY.
to the MOC IMMEDIATELY.
Person 2 Person 2
(1) Art des Vorfalls /(1)
Incident
Art des Type
Vorfalls
: / Incident Type : Name Name Tel / Phone Tel / Phone
Personenschaden / Personal
Personenschaden
Injury  Sachschaden/
/ Personal Injury
Property
 Sachschaden/
Damage  Umweltschaden**
Property Damage / Umweltschaden** /
Accreditation # Accreditation #
Environmental Incident**
Environmental
 Beinaheunfall
Incident**/ Near
 Hit
Beinaheunfall
(Miss)  Gefahr
/ Near/ Hit
Hazard
(Miss)
Anderes
Gefahr // Other
Hazard Anderes / Other 
Adresse / Address Adresse / Address
Datum /Date Datum /Date Uhrzeit / Time Uhrzeit / Time (hh:mm) (hh:mm)

Keep a watchful eye on your work at all times.

(8) Zeugen / Witnesses (8) :Zeugen / Witnesses :
Venue Venue Area Area Mitarbeiter / Paid StaffMitarbeiter
 Volunteer/ Paid Vertragspartner
 Staff  Volunteer / Contractor
 Vertragspartner
 / Contractor 
■■ Zuschauer / SpectatorZuschauer
 Andere/ /Spectator
Other  Bitte präzisieren
 Andere / Pls.
/ Other Specify
 Bitte _____________________
präzisieren / Pls. Specify _____________________
(2) Beschreibung des (2)Vorfalls / Unfallhergang
Beschreibung – Was,
des Vorfalls / Unfallhergang
Wo, Wann, Wer /
– Was, Wo, Wann, Wer /
Incident DescriptionIncident
/ Circumstances of the
Description Accident– What,
/ Circumstances of the Accident–
Where, What,: Where, When, Who :
When, Who
Name Name Tel / Phone Tel / Phone
Adresse / Address Adresse / Address

■■ Ask for help or use equipment when lifting heavy items. Name
Adresse / Address
Name Tel / Phone
Adresse / Address
Tel / Phone

(9) Zusätzliche Information / Additional

(9) Zusätzliche Information
Information :
/ Additional Information :

■■ Prevent the spread of illness by washing your hands and keeping your
work area clean.
(3) Folgende (professionelle) Hilfe(professionelle)
(3) Folgende war vor Ort /TheHilfe
following attended
war vor Ort /Thethe scene: attended the scene:
following
Rettung / Ambulance  Polizei
Rettung / Police  
/ Ambulance Feuerwehr
Polizei / /Police
Fire Dept.  Erste Hilfe
 Feuerwehr / Fire/ First
[Link]
 Erste Hilfe / First Aid 
IYOGOC Medical Services
IYOGOC Medical Services 
(10) Ausgefüllt von / (10) Ausgefüllt
Completed by :von / Completed by :
(4) Sofort gesetzte Maßnahmen / Immediate
(4) Sofort gesetzte Actions /Taken
Maßnahmen :
Immediate Actions Taken : Mitarbeiter / Paid StaffMitarbeiter
 Volunteer/ Paid
 Staff  Volunteer
Vertragspartner  Vertragspartner
/ Contractor  / Contractor 
Andere / Other  bitteAndere / Other
präzisieren  bitte
/ Pls. präzisieren
specify / Pls. specify ____________________________
____________________________
Name Name Tel / Phone Tel / Phone

■■ Know your limits – ask for help when you need it! Accreditation # Accreditation #
* Beispiele für Schwerwiegende
* Beispiele
Verletzungen die Medizinische
hätte können; die Bedrohung
Vorfälle

hätteoder
für Schwerwiegende
Verletzungen
Versorgung
können;
/ Examples of Serious
die Medizinische
Anwendung
verlangen; ein
die Bedrohung
von Gewalt;
VorfälleIncidents
Versorgung
/ Examples

oder Anwendung
: of Serious Incidents :
Vorfall derverlangen;
in einer Lebensgefährlichen
eine Sachbeschädigung
ein Vorfall der in einer
von Gewalt; die
eineein
Verletzung
Lebensgefährlichen
Sachbeschädigung
ende
Areal unsicher macht;
Verletzung ende
die ein Areal unsicher macht;
das Verschütten von Gefahrenstoffen;
das Verschüttenein von
Vorfall
Gefahrenstoffen;
der die Miteinbeziehung
ein Vorfall von
der die
Feuerwehr
Miteinbeziehung
oder Polizei
vonverlangt;
Feuerwehr oder Polizei verlangt;
(5) Vorfallsmeldung an
(5) /Vorfallsmeldung
Incident ReportedanTo :
/ Incident Reported To :
An injury requiring medical
Antreatment;
injury requiring
An incident
medicalthat
treatment;
could have
Anresulted
incident in
that
a life-threatening
could have resulted
injury;inAathreat
life-threatening
of, or injury; A threat of, or
Vorgesetzten / Supervisor  MOC /Supervisor
Vorgesetzten IYOGOC  Venue
MOCManagement
 IYOGOC IYOGOC
Venue Medical Services
Management  IYOGOC  Medical Services  Damage to
act of violence; actproperty
of violence;
rendering
Damage the to
area
property
unsafe;
rendering
A hazardous
the area
substance
unsafe; spill;
A hazardous
An incident
substance
requiring
spill; An incident requiring
122/133/144 –Polizei/Feuerwehr/Rettung / Police/Fire/Ambulance
122/133/144 –Polizei/Feuerwehr/Rettung / Police/Fire/Ambulance
  the involvement of an external
the involvement
agency (e.g.
of Fire
an external
& Emergency
agencyServices).
(e.g. Fire & Emergency Services).
Name Name Tel / Phone Tel / Phone
** Beispiele für Umweltschäden
** Beispiele
/ Examples
für Umweltschäden
of environmental
/ Examples
incidents
of environmental
: incidents :
Das Verschütten von Substanzen
Das Verschütten
auf Boden,
vonWasser
Substanzen
oder auf
in die
Boden,
Luft; Verletzungen
Wasser oder in
oder
dieTod
Luft;von
Verletzungen
Wildtieren; oder Tod von Wildtieren;
(6) Verursachende
(6) Verursachende Partei / Causative PartyPartei
: / Causative Party :

Safety issues must be communicated to your supervisor or the Venue

Beschädigung von Tierlebensraum;
Beschädigung ungewollte
von Tierlebensraum;
Vegetationszerstörung;
ungewollteFeuer
Vegetationszerstörung;
das Gebäude oderFeuerWälder das Gebäude oder Wälder
IYOGOC Mitarbeiter / IYOGOC
IYOGOC Mitarbeiter
Paid Staff / IYOGOC Paid
Volunteer Staff  Volunteer
 Zuschauer  Zuschauer
/ Spectator / Spectator
 Mitarbeiter von  Mitarbeiter von Überflutungen;
beschädigt; beschädigt;
Hangrutschungen.
Überflutungen; Hangrutschungen.
Vertragspartnern
Vertragspartnern / Contractor / Contractor/ Employer
Staff  Arbeitgeber Staff  Arbeitgeber / Employer _______________________________
_______________________________ Spill to land, air or water; Spill
Injurytoor
land,
death
air of
or wildlife;
water; Injury
Damage
or death
to wildlife
of wildlife;
habitat;
Damage
Unintended
to wildlife
vegetation
habitat;destruction;
Unintended vegetation destruction;
Andere / Other  BitteAndere / Other
präzisieren  Bitte
/ Pls. präzisieren
specify / Pls. specify __________________________________________
__________________________________________ Fire that causes damage,Fire [Link]
to building
causes ordamage,
forest; e.g.
Flood;
to Mass
building
wasting
or forest;
eventFlood;
([Link]
slopewasting
failure, slump).
event (e.g. slope failure, slump).

Name Name Tel / Phone Tel / Phone

Operations Centre as soon as possible. Watch out for: Adresse / Address

Last updated : 28.09.2011

Adresse / Address

Last updated : 28.09.2011

■■ slippery surfaces, such as icy areas or food and drink spills;

■■ trip hazards, such as uneven walkways or loose cables; What to do if you have an accident?
■■ fire hazards; ■■ Get help from medical services in the venue if available, or dial 144.
■■ areas with poor lighting; ■■ Show your accreditation to the medical or emergency services staff.
■■ poorly stacked supplies, boxes or equipment; ■■ If you need to go to hospital, the IYOGOC Medical Function will be
■■ live cables, damaged plugs and/or cables; informed through the database of the Official Innsbruck 2012 Hospital.
■■ hazardous chemical leaks or spills;
■■ If you have no accreditation with you, please inform the medical staff that
you are a Volunteer with Innsbruck 2012.
■■ electric shock hazards. Do not touch electrical systems if you are not
authorised or trained to do so, and never touch electrical components
with wet hands.
Health & Accident Insurance for Volunteers
■■ Valid from 12 December 2011 to 24 January 2012,
24 hours daily, in Austria only.
■■ Persons who are insured through the Austrian social security system
will not receive health insurance. Non-Austrians and non-Austrian
employees will receive health insurance via Innsbruck 2012.
■■ All accredited persons, without exception, will receive accident
insurance through Innsbruck 2012.
32 WORKFORCE GUIDEBOOK INNSBRUCK 2012 WORKFORCE GUIDEBOOK INNSBRUCK 2012 33

If you observe any kind of medical emergency, take the following action: ■■ abnormal amounts of paper or toilet paper;
■■ Stay calm, stay with the patient, do YOUR best to help, and then: ■■ laser pointers;
at the YOV RZ1: call the administration of the Medical Service Centre, or ■■ vuvuzelas.
if not available call 144;
at competition or training venues or Congress Innsbruck or Medals
Plaza: Venue Medical Service Centre (if not available call 144) ; These items will be confiscated at the entrance and disposed of.
Exceptions are made for tools and equipment necessary to execute your
at other locations: call 144. work.
■■ Complete an Incident Report Card if necessary and submit it to the
Venue Operations Centre or your supervisor. For situations requiring immediate police response:
■■ At Innsbruck 2012 venues or at the Youth Olympic Village – Contact
Security at Innsbruck 2012 venues the nearest police officer. If you cannot find a police officer, contact
Innsbruck 2012 security staff will be easily recognisable by their security the nearest security guard or member of Innsbruck 2012 staff. If you
vests. Do not hesitate to contact the security staff. They will help you to carry cannot make contact with any of the above, call 112. Stay calm and in an
out your work in safe conditions. Security will control accreditation according emergency follow the instructions you are given.
to strict rules, so please do not forget your accreditation. Contact security if ■■ At other locations – If you are in trouble call 112.
you observe any suspicious items or actions.

If you are requested to evacuate a venue:

Selected items and actions are prohibited and restricted at Innsbruck 2012
venues in order to ensure the safety and enjoyment of all Innsbruck 2012 ■■ Remain calm and stop what you are doing.
Clients. Following items are not allowed to be brought into a venue: ■■ Follow overall instructions and move quickly to the nearest designated
■■ all kinds of weapons; emergency exit.
■■ pyrotechnical items; ■■ Use only the designated fire stairs; do not use any internal stairs or
■■ pets (excepted guide dogs); elevators.
■■ umbrellas with or without spike (except short telescopic umbrellas);
■■ Proceed to the designated assembly area.
■■ buggies, bicycles, skateboards, ladders, boxes, chairs or sledges (except
sports equipment belonging to competitors); Safety during work
■■ glass items or other items that are hard and could be fragmented (except
■■ Never try to perform tasks you are not trained to do. You must inform
thermo flasks or toiletries); your supervisor so you can be instructed in how to fulfil the task
correctly and safely.
■■ items which could be used to commit acts of crime or which are
considered a safety risk for the event; ■■ Never use machinery you are not trained or qualified to use.
■■ political, racist, sexual and religious material, flags or banners; ■■ Operate vehicles in a safe manner. Keep the speed down to walking
speed to avoid the risk of collision with other vehicles and personnel. Be
■■ drinking cans;
aware of vehicle blind spots – you may not always be seen. All drivers
■■ more than 1 plastic bottle over 0,5 l (exception for athletes); must carry an approved driving license.
■■ flag poles over than 1.5 metres in length; ■■ Never operate machinery or equipment that is damaged, has missing
■■ mechanical or aerosol bugles and mechanical or aerosol cans; parts or guards, or is tagged as inoperable. All vehicles and equipment
are to be kept in a safe operating condition including all safety-warning
■■ alcoholic beverages; devices attached. Report any faults and tag as unsafe or inoperable.
34 WORKFORCE GUIDEBOOK INNSBRUCK 2012 WORKFORCE GUIDEBOOK INNSBRUCK 2012 35

It is prohibited to ride in or on a vehicle not fitted with approved seating.

■■

Use fitted seat belts or restraints at all the time.

14 ALL ABOUT COMMUNICATION AND MEDIA
■■ Never climb on equipment or ride on the back of trucks, utilities or SUVs. As a member of our Workforce, you are obligated to protect confidential
■■ Always follow correct manual handling procedures. Inspect the load and information about IYOGOC, the IOC and any other relevant parties.
test weight. Confidential information (including addresses and telephone numbers of
fellow Workforce members) should never be discussed or disclosed to
■■ Lift with legs not the back, and avoid twisting. Ask for assistance or use anyone other than those authorised to receive it. This applies both during
a mechanical method of transport. and after your involvement with the Innsbruck 2012 Winter Youth Olympic
■■ Materials, tools and other objects should not be lowered from buildings Games.
or structures until proper precautions are taken to protect others from
the falling objects.
■■ Never work underneath other crews or workers without coordinating CAN YOU TALK TO THE MEDIA?
with the responsible team leader and wearing the correct protective
equipment (e.g. hard hat). IYOGOC has three official spokespersons. Other staff and Volunteers are not
■■ All ladders must be used in a correct manner. This includes tying off, allowed to speak on behalf of IYOGOC.
correct positioning and having three points of contact with the ladder at If you are requested for a quote or interview, please contact your
all times. supervisor. Your supervisor will direct the request to the IYOGOC
Communications team.
■■ All electrical equipment is to be operated and kept in a safe condition.
Never use electrical equipment in wet areas without correct safety Be careful what you say when other (unknown) people are listening. They
attachments in place. All electrical equipment must be tested and tagged could be journalists quoting you the next day.
in accordance with the national law. Do not ask athletes for pictures or autographs when you are wearing your
uniform. Instead, focus on the job you have to do.

CAN YOU USE SOCIAL MEDIA AND BLOG ABOUT THE

INNSBRUCK 2012 WINTER YOUTH OLYMPIC GAMES?
Social media and blogging activity is encouraged at the Games as long as it
is not for commercial and/or advertising purposes.

Posts, blogs and tweets:

■■ should not be indecent, insulting or offensive, they should not contain
vulgar or obscene wording or images;
■■ have to be in a first-person, diary-style format.

Olympic marks, designations or identifications relating to the Olympic

Games – such as the Olympic Symbols – are not permitted on any posts,
blogs or tweets or social media platforms or websites.
36 WORKFORCE GUIDEBOOK INNSBRUCK 2012 WORKFORCE GUIDEBOOK INNSBRUCK 2012 37

Photos of the athletes or accredited Innsbruck 2012 Clients may be posted.

However, if any other person appears in the photo, their permission must be
HOW TO GET A TICKET?
obtained before you post the photo. ■■ Visit [Link]/en/tickets
■■ Visit the Venue Information Booth at Maria-Theresien-Strasse; it is
Participants and other accredited Clients open from 9 to 22 January (10:00 to 18:00) no handling fee!
■■ can post photographs taken within the venues for personal use, but it is not ■■

permitted to commercialise, sell or otherwise distribute these images.

Note: There are no ticket offices at the Competition Venues.
■■ must not post any video and/or audio recording of Innsbruck 2012
events or activities occuring at the venues. Such video and/or audio
material must not be uploaded and/or shared via a post, blog or tweet on any Transport Tickets for events of the Innsbruck 2012 Winter Youth Olympic
social media platforms, or on a website. Video and/or audio recordings taken Games are valid as travel passes for all public buses, trams and ‘Nightliner’
outside Innsbruck 2012 venues are not subject to the above mentioned rules. night buses in the Innsbruck city zone from 1.5 hours before the first event
to 1.5 hours after the last event. Details on transport to Kühtai and Seefeld
for ticket holders will be communicated via the official Innsbruck 2012
website.

15 ALL ABOUT YOUR DAY OFF

COME AND WATCH AN INNSBRUCK 2012 EVENT!
Tickets are available for free* but are not required at every venue:
■■ Opening Ceremony: ticket required
■■ Victory Ceremonies (Medals Plaza): no ticket required
■■ Closing Ceremony: ticket required
■■  port Competition/Venue Day Tickets (valid for the whole day):
S
indoor venues: ticket required
outdoor venues: no ticket required

Capacities at Medals Plaza and outdoor venues will be controlled for the
safety of all Innsbruck 2012 Clients.
*handling fee of €3.50 per ticket applies for tickets purchased via the website.
COME AND TAKE PART IN THE CEP ACTIVITIES!
If you attend an Innsbruck event as a spectator, please DO NOT wear your
uniform!
■■ Many activities do not require registration – so come, join us and have
fun!
■■ All information can be found at [Link] or at the CEP
Information Desk (Congress Innsbruck, ground floor).
38 WORKFORCE GUIDEBOOK INNSBRUCK 2012 WORKFORCE GUIDEBOOK INNSBRUCK 2012 39

EXPLORE INNSBRUCK & TYROL 16 ALL ABOUT THE INNSBRUCK 2012 VOLUNTEER
COMMUNITY
Information can be found at the Volunteer Centre Innsbruck
WHAT IS THE INNSBRUCK 2012 VOLUNTEER
BE ON STAND-BY COMMUNITY?

We will let you know about peak times and when we may need you to be on During the 1st Winter Youth Olympic Games, over 1,400 Volunteers will have
stand-by. the chance to experience a brand new festival of winter sport and culture.
As part of the organising team, the team of Volunteers will be a central pillar
of the event – it is their hard work, reliability, experience and skills that will
be decisive in making the Games a success. Innsbruck 2012 Volunteers will
MERCHANDISE be at the heart of the action when the Olympic Family comes to Innsbruck
for the third time!
Innsbruck 2012 official fan articles can be purchased from the
merchandising booths at all venues.

Volunteers will get a one-off discount of 20% on their purchase through a

WHERE IS THE VOLUNTEER CENTRE INNSBRUCK?
voucher (distributed at the Volunteer Centre). The voucher will only be valid Open daily from 10 to 24 January 2012, 08:00 to 22:00 every day.*
at Tirol Shop in Maria-Theresien-Strasse, not at the merchandising booths
in the venues.
■■ The Volunteer Information Desk is at the Volunteer Centre Innsbruck.
■■ The Volunteer Centre Innsbruck is the place to get together with fellow
Volunteers from your team and meet Volunteers from other Functional
Areas.
■■ Includes surf stations, Wi-Fi, entertainment and fun games!
■■ Snacks and beverages will be available at your own expense.
■■ An excursion program offers day tours to explore Innsbruck and Tyrol.
You can book your trip directly at the Volunteer Information Centre.
*closes early on 13 and 22 January
40 WORKFORCE GUIDEBOOK INNSBRUCK 2012 WORKFORCE GUIDEBOOK INNSBRUCK 2012 41

17 ALL ABOUT VOLUNTEERING VOLUNTEER

VOLUNTEERING AGREEMENT I declare that I will do my best to fulfil the tasks assigned to me as a
Volunteer and representative of the Innsbruck 2012 Winter Youth Olympic
Volunteers are an important element of the Innsbruck 2012 Winter Youth Games. I confirm that I will:
Olympic Games. ■■ comply with the objectives and values of the Youth Olympic Games;
■■ act according to the established rules and procedures;
This agreement gives you an overview of what you can expect from us and ■■ give timely notice in case I am not able to participate in the Volunteer
what we expect from you in return. It will not be possible to meet all wishes Training Session or work on certain days;
and expectations, but we will certainly do our best.
■■ treat information concerning the Innsbruck 2012 Winter Youth Olympic
Games in a strictly confidential manner.

INNSBRUCK 2012
We, the Innsbruck-Tirol Olympische Jugendspiele 2012 GmbH, will: ANTI-DISCRIMINATION
■■ offer you the chance to look behind the scenes of a major sporting event;
In the Olympic Family, there is no space for any kind of discrimination.
■■ provide you with a certificate of your contribution to the organisation of Please consider this in your choice of words and your behaviour at this
the Games; international event. The Organising Committee of the 1st Winter Youth
■■ give you a detailed description of your tasks and put a contact person at Olympic Games does not tolerate any racist actions, including any
your disposal for any questions or criticism; inappropriate attitude on grounds of gender, origin or religion.
■■ organise a Volunteer Training Session to prepare you for your tasks and
responsibilities;
■■ deliver updates on the process of preparation and implementation of the PERSONAL EXPENSES
Games;
■■ do our best to take into account your skills and wishes when assigning you Any personal expenses will not be refunded without prior agreement with
to a Functional Area; the Finance Department of IYOGOC. Thank you for your understanding.
■■ treat you fully in keeping with the principles of equality, non-violence and
non-discrimination.
42 WORKFORCE GUIDEBOOK INNSBRUCK 2012 WORKFORCE GUIDEBOOK INNSBRUCK 2012 43

18 ALL ABOUT THE OFFICIAL WORDING LIST OF ABBREVIATIONS

VENUES
INNSBRUCK 2012 WINTER The term Innsbruck 2012 Winter Youth
YOUTH OLYMPIC GAMES Olympic Games stands for the sport COMPETITION VENUES
competitions, the Culture & Education
CUH Curling Hall (part of IEC)
Programme and all other events and
ceremonies related to the Winter Youth
IEC Innsbruck Exhibition Centre
Olympic Games taking place in Innsbruck
between 13 and 22 January 2012. KTI Kühtai

OIS Olympic Ice Stadium (part of OWI)

INNSBRUCK 2012 Innsbruck 2012 is the short version of
Innsbruck 2012 Winter Youth Olympic Games. OSC Olympic Sliding Centre Innsbruck

OSO Olympic Speed Skating Oval (part of OWI)

1ST WINTER YOUTH OLYMPIC A variant to Innsbruck 2012 Winter Youth
GAMES OWI Olympiaworld Innsbruck
Olympic Games which can be used in order
to stress that it is the first ever Winter Youth PAT Patscherkofel
Olympic Games.
SEE Seefeld Arena
INNSBRUCK YOUTH OLYMPIC The Innsbruck Youth Olympic Games TIA Tyrolean Ice Arena (part of OWI)
GAMES ORGANISING Organising Committee includes its
COMMITTEE (IYOGOC) supervisory board, all officers, heads,
YOUTH OLYMPIC VILLAGE
managers, coordinators, directors, assistants,
all other staff, interns and volunteers. RZ1 Residential Zone 1
INNSBRUCK-TIROL OLYMPISCHE Innsbruck-Tirol Olympische Jugendspiele RZ2 Residential Zone 2 (CGI - Congress Innsbruck)
JUGENDSPIELE 2012 GMBH 2012 GmbH refers to the company as a legal
entity and as such to the limited liability RZ3 Residential Zone 3 (YOV Hotel - Grauer Bär)
company with its three stakeholders: the
Provincial Government of Tyrol (45%), YOV Youth Olympic Village
the Innsbruck City Council (45%) and the
Austrian Olympic Committee ÖOC (10%).
CEREMONY VENUES

BIS Bergisel-Stadion

MPZ Medals Plaza

CEP VENUES

CCI Climbing Centre Innsbruck

CGI Congress Innsbruck

44 WORKFORCE GUIDEBOOK INNSBRUCK 2012 WORKFORCE GUIDEBOOK INNSBRUCK 2012 45

FUNCTIONAL AREAS
ACM Accommodation
ISR Ice-Skating Rink Innsbruck ACR Accreditation
NKI Nordkette Innsbruck ADO Arrival & Departure

OTHER VENUES/FACILITIES BRM Brand Management

CTM City Transport Mall BRP Brand Protection

GTZ Götzens CEO Chief Executive Officer

HOS Official Innsbruck 2012 Hospital CEP Culture & Education Programme

IAP Innsbruck Airport CER Ceremonies

IBC International Broadcast Centre COM Communications

IHQ IYOGOC Headquarters COO Chief Operating Officer

MAC Main Accreditation Centre COP City Operations

MMC Main Media Centre CPL Planning (Corporate)

MOC Main Operations Centre CWA Cleaning, Waste & Snow Removal

MPC Main Press Centre DOP Doping Control

MTS Main Train Station ENV Environment

EVS Event Services

NKI Nordkette Innsbruck
FAB Food & Beverage Services
OFH IOC Hotel
FIN Finance & Administration
REI Reithmann Gymnasium
GIN General Infrastructure
TSC Tyrol Sport Centre
GOV Goverment Relations
TOC Technology Operations Centre
INT Internet & Digital Media
UCI Uniform Centre
IOC International Olympic Commitee
USI University Sports Centre
ISP IOC Services & Protocol
VCI Volunteer Centre
LEG Legal
YLH Youth Olympic Games Logistics Hub
LOG Logistics
WORKFORCE GUIDEBOOK INNSBRUCK 2012 46 WORKFORCE GUIDEBOOK INNSBRUCK 2012 47

LOK Look Programme

LSV Language Services

MDO Media Operations

MED Medical Services

MKT Marketing & Licencing

NSV NOC Services

OBS Olympic Broadcasting Services

OPL Planning (Operations & Integration)

OTHER Other

PRO Procurement

PUB Publications

RIM Risk & Insurance

SEC Security

SPT Sport

SSC School Sports Challenge

TEC Technology

TKT Ticketing

TRA Transport

TRO Torch Relay

TSR Timing, Scoring and Results

VCY Victory Ceremonies

VEM Venue Management

VOM Volunteer Management

WKF HR/Workforce

YOV Youth Olympic Village

WE ARE PROUD TO BE PART OF INNSBRUCK 2012
WORLDWIDE OLYMPIC PARTNERS

NATIONAL PREMIUM PARTNERS OFFICIAL SPONSOR

OFFICIAL SUPPLIERS

OFFICIAL HOST AREAS

INSTITUTIONAL PARTNERS