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Process Recording for Social Workers

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0% found this document useful (0 votes)
67 views14 pages

Process Recording for Social Workers

gvjkgfyuio;poytryuiokmn njcuikl
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Time: 7:35 am – 5:00 pm

Date: September 23, 2024


Venue: Social Service office, Sagrado Hospital Inc

Objective: To ensure proper service to the client


To ensure control emotional involvement
To gain knowledge in Faculty Supervisor
To familiarize the medical terminologies

Activities/Outputs:

Early in the morning, the practicumer went to Hospital Sagrado Inc.


They first marked their attendance before heading to their office. Afterward,
they prepared the client social service attendance, assessment tool, pen,
and laptop.
Shortly after, a client approached the practicumer seeking medical
assistance for his wife, who was admitted to Sagrado Hospital, Inc. on
September 17, 2024, due to difficulty breathing and chest pain. After being
given oxygen and nebulized, the patient was scheduled for discharge on
September 21, 2024. However, due to a lack of money, the family is unable
to settle the outstanding hospital bill.
Based on the findings, the patient had “Cardiomyopathy; heart failure;
ischemic heart disease; pneumonia; hyperthyroidism” (as referenced in her
Medical Certificate). The diagnosis and her attending physician suggested
that the patient urgently needed oxygen and a nebulizer because she had
difficulty breathing and chest pain.
During the interview, the client couldn’t help but cry due to the
sadness he felt, and his child also cried because of the problem they face
right now. Despite this, the practicumer comforted him to conduct the
interview properly.
After the lengthy interview, the practicumer had their case study
checked by their supervisor. Once it was reviewed, it was immediately
printed, and the client was prepared with the necessary requirements to
seek assistance from the DSWD.
After organizing the required documents, their agency supervisor
provided the client with a referral letter so they could promptly visit the
DSWD office.
At 10:37 PM, the practicumer attended a meeting with their
colleagues and faculty supervisor, Ma’am Michell Simyunn. They discussed
each one’s one-shot deal, case management, and group work. Since the
practicumer, Chai Rosario, did not start the meeting, their faculty
supervisor, Ma’am Michell, emphasized the need for practicumer s to read
ahead and study each phase of group work and case management.

After Ma’am Michell Simyunn finished submitting the reviewers to the


practicumer, Ma’am Michell Simyunn immediately asked Chai Rosario, one
of the practicumer, about the status of her case management. Chai then
began discussing her client, who had an unreported case of VAWC (Violence
Against Women and Children). Her faculty supervisor advised her to study
and understand R.A. 9262 (VAWC) and to coordinate with the MSWD
(Municipal Social Welfare and Development) of Brooke’s Point to address
the client’s issue/problem and provide proper support for the client’s child.
Additionally, the practicumer needs to coordinate with the barangay to
report the client’s case. Furthermore, her faculty supervisor emphasized
that it is indeed the duty of social workers to help others. The practicumer
agreed with her faculty supervisor’s plan.
Next, the practicumer consulted on her second case management,
where both parents had passed away. The practicumer mentioned that her
client no longer had plans to continue studying. Her faculty supervisor
advised her to encourage and gain the trust of the client. The practicumer
explained that her client owned two hectares of land with coconut
resources, but the client did not agree with the practicumer plans, as the
client only wanted to work as a housemaid in Puerto. Despite these
explanations, the faculty supervisor insisted that the practicumer should do
everything she could before terminating the case.
After a long discussion about this case management, the practicumer
then consulted on her group work, which targeted Pangobilian. Ma’am
Michell asked what the case was, and the practicumer responded that it
was the chikungunya virus. The faculty supervisor immediately advised that
they should make a courtesy call to the barangay and gather data within the
week. They should also create weekly and monthly plans for the group
work. The practicumer readily agreed with this advice.
At 1:00 PM, their supervision session ended, and they escorted their
faculty supervisor outside Sagrado Hospital. Upon reaching the front of the
hospital, they took a picture together. After the photo session, the faculty
supervisor’s ride arrived. She got into the car, carrying the practicumer’s
process recordings, and say goodbye to the practicumer’s
At 1:14 PM, the practicumer had lunch. After eating, clients
immediately approached them, and they promptly assisted them.
One client approached a practicumer seeking medical assistance for
her child with kidney failure. The practicumer conducted an interview with
the client. After the lengthy interview, the practicumer requested
documents from the client, such as photocopies of the patient’s and client’s
IDs, proof of indigency for both the client and patient, a medical certificate,
and the final hospital bill. Once the client presented all the documents, the
practicumer stapled them together and directed the client to the office of
Mr. Christopher Bacosa.
At 5:00 PM, the practicumer began packing up their belongings and
logged out before saying goodbye to their supervisor and heading home.
Knowledge: The practiucmer do familiarity with R.A. 9262 (Anti-
Violence Against Women and Their Children Act of 2004) this law addresses
various forms of violence against women and children, including physical,
sexual, psychological, and economic abuse. Understanding this law helps
practicumer identify and support victims effectively, ensuring they receive
the necessary legal protection and services. Furthermore, Resource
Coordination involves knowing how to collaborate with agencies like the
Department of Social Welfare and Development (DSWD) and the Municipal
Social Welfare and Development (MSWD) By coordinating with these
agencies, practicumer can ensure a holistic approach to case management,
addressing the multifaceted needs of her clients. Lastly the practicumer
gain knowledge about medical terminologies helps her to understand
client’s illness.
Skills: Interviewing: Conducting thorough and empathetic interviews
with clients. Documentation: Collecting, organizing, and managing
necessary documents efficiently. Communication skills: Effectively
communicating with clients, supervisors, and other stakeholders. Problem-
Solving: Identifying issues and finding appropriate solutions. Time
Management: Balancing multiple tasks and responsibilities throughout the
day. These skills not only en hance practicumer effectiveness in her current
role but also prepare her for future professional challenges.
Attitude: Empathy: Showing compassion and understanding towards
clients in distress. Diligence: Being thorough and attentive to details in case
management and documentation. Professionalism: Maintaining a
professional demeanor while interacting with clients and supervisors.
Commitment: Demonstrating dedication to helping clients despite
challenges. These attitude not only enhance practicumer effectiveness as a
practicumer but also contribute to a positive and supportive environment
for clients.
Problems Encountered: Complex Cases: Handling cases with
multiple, complicated issues such as VAWC and orphaned clients. Client
Resistance: Clients not agreeing with suggested plans or interventions.
Solutions Employed: Resource Mobilization: Directing clients to
appropriate offices and agencies for assistance. Emotional Support:
Providing comfort and support during interviews. Legal and Social
Coordination: Coordinating with legal and social services to address client
issues. Persistence: Continuing to work with clients to find agreeable
solutions and encouraging them to consider all options.

Prepared by: Charlene Irish P. Rosario


Social work practicumer

Check by: Chistopher Bacosa, RSW


Agency Supervisor

Submitted to: Michell Simyunn, RSW, MSW


Faculty Supervisor

Time: 7:32 am – 5:05 pm


Date: September 24, 2024
Venue: Social Service office, Sagrado Hospital Inc

Objective: To ensure proper service to the client


To identify the discharge patient in ward
To determine the client in case management

Activities/Outputs:

At 7:32 in the early morning, the practicumer went to Hospital


Sagrado Inc. They first marked their attendance before heading to their
office. Afterward, they prepared the client social service attendance,
assessment tool, pen, and laptop.
At 7:48 am, their colleagues Sen Sen Nasaluddin, Ana May Villaester,
Kristine Magallanes, and Hanly Joy Tredente arrived.
After a few moments, Charlene Rosario and Ana May Villaester began
their ward visit. They first went to the second-floor Miscellaneous ward. At
the first bed, they encountered a 50-year-old male patient from Balabac,
Palawan, who had acute kidney injury. He had been staying in the hospital
for almost 11 days due to financial constraints. The practicumer informed
the client that he could visit the social service office for assistance, and the
client immediately thanked the practicumer.
After the interview, the practicumer proceeded to the pediatric
medical ward, where they met a 16-year-old girl from Mainit, Brooke’s
Point, who had been staying in the hospital for three days. The practicumer
inquired about the patient’s condition and asked for permission to include
her in case management. The practicumer explained what case
management entails, and the patient expressed a desire to have a
wheelchair to continue her studies. The practicumer then asked for the
patient’s and client’s contact numbers. After the interview, the practicumer
say goodbye to the patient, saying they would meet again at the patient’s
home.
After a few minutes, the practicumer went to the male medical ward
and interviewed a 46-year-old man from Aribungos, Brooke’s Point,
Palawan, who had suffered a stroke. After a lengthy interview, practicumer
then interviewed the patient in the next bed, a 47-year-old man from
Pangobilian, Brooke’s Point, Palawan, who had asthma. After gathering the
information, the practicumer advised the patient’s watchers to visit the
social service office for assistance with their hospital bill.
Following the long interviews, the practicumer went to Mr. Bacosa’s
office to update him on the information collected. practicumer also informed
her supervisor that she had identified a target client for her new case
management, to which her supervisor agreed before practicumer left the
office.

Upon returning to her office, the practicumer was approached by a


Muslim woman seeking help for her father, who had been diagnosed with
community-acquired pneumonia (moderate risk), pulmonary tuberculosis-I,
and chronic obstructive pulmonary disease with acute exacerbation, as
stated in his medical certificate. The practicumer began interviewing the
client, who explained that on September 16, 2024, the patient experienced
a cough and difficulty breathing. Consequently, on September 17, 2024, he
was taken to Sagrado Hospital, Inc. due to his fever, cough, and difficulty
breathing. He was transported by ambulance, which took almost 30 minutes
to reach the hospital. Upon arrival, the patient was immediately attended to
by nurses and doctors. His family was unable to settle his hospital bills
entirely, and he was discharged from the hospital on September 23, 2024.
After the lengthy interview, the practicumer immediately requested
copies of the client’s and patient’s IDs and other documents to seek
assistance from the DSWD. After stapling the documents, practicumer said
to client to directed them to Mr. Bacosa’s office to request a referral letter.
At 12:00 PM, the practicumers began their lunch break. After eating,
they returned to their office. From 1:00 to 2:30 PM, there were no clients,
so the practicumer worked on her process recording.
At 3:00 PM, a man came to the office seeking financial medical
assistance because his family did not have enough money to discharge his
wife, who had undergone a Caesarean section. The practicumer
immediately started the interview. After the intensive interview, the client
presented the necessary documents, but some were missing. Therefore, the
practicumer asked him to write a request letter to Congressman Chavez
Alvarez. After writing the letter, the practicumer directed the client to Mr.
Bacosa’s office to obtain a referral letter.
At 5:00 PM, the practicumer began to tidy up her things. After
cleaning up, she informed her supervisor that she was logging out before
heading home.

Knowledge: Practicumer understanding medical terminology because it is


essential for effective communication, accurate documentation, professional
competence, efficient problem-solving, and ensuring the safety and quality
of patient care, such as community-acquired pneumonia (moderate risk),
pulmonary tuberculosis-I, and chronic obstructive pulmonary disease with
acute exacerbation, and cesarian section. Documentation: Familiarity with
the necessary documentation and procedures for seeking assistance from
organizations like the DSWD.

Skills: Communication Skills: Effective verbal and written communication


to interact with patients, their families, and colleagues. This includes
interviewing patients and explaining case management processes.
Interpersonal Skills: Building rapport with patients and their families,
showing empathy and understanding their needs Organizational Skills:
Managing time efficiently, keeping track of multiple cases, and ensuring all
necessary documents are collected and processed. Problem-Solving Skills:
Identifying issues such as financial constraints and finding solutions, like
directing patients to social services for assistance.
Attitude: Empathy: Showing genuine concern for the patients’ well-being
and understanding their struggles. Patience: Taking the time to listen to
patients’ stories and needs, even when they are lengthy. Proactiveness:
Actively seeking out ways to help patients, such as requesting referral
letters and guiding them through the process of obtaining assistance.
Problems Encountered: Financial Constraints: Many patients and their
families struggle to pay hospital bills, which can delay discharge and access
to necessary treatments. Lack of Documentation: Patients often do not have
all the required documents, which can hinder the process of obtaining
financial assistance. Complex Medical Conditions: Dealing with patients
who have multiple and severe medical conditions can be challenging and
requires thorough understanding and coordination.
Solutions Employed: Referral to Social Services: The practicumer directed
patients and their families to the social service office for assistance with
hospital bills. Document Collection: Ensured all necessary documents were
collected to seek financial aid from organizations like the DSWD.
Practicumer Prioritized tasks based on urgency and the needs of the
patients, ensuring that critical cases were addressed first.
Prepared by: Charlene Irish P. Rosario
Social work practicumer

Check by: Chistopher Bacosa, RSW


Agency Supervisor

Submitted to: Michell Simyunn, RSW, MSW


Faculty Supervisor

Time: 7:49 am – 5:03 pm


Date: September 25, 2024
Venue: Social Service office, Sagrado Hospital Inc

Objective: To ensure proper service to the client

Activities/Outputs:
At 7:49 am, the practicumer arrived at Sagrado Hospital Inc. They
first logged their attendance before heading to their office. Afterward, they
prepared the client’s social service attendance, assessment tool, pen, and
laptop.
At 8:15 am, a man approached the practicumer asking for financial
assistance for his paralyzed child. The practicumer immediately conducted
an interview with the client. After the interview, the practicumer informed
the client that his child would be the target client. The client agreed and
thanked the practicumer. The practicumer then requested the necessary
documents. Once the client presented all the documents, the practicumer
instructed the client to proceed to Mr. Bacosa’s office to request an
endorsement.
A few minutes later, a woman entered the practicumer’s office and
inquired about the required documents. The practicumer explained all the
necessary documents. Afterward, the client decided to have an interview
while waiting for her hospital bill. The practicumer conducted the interview,
during which the client mentioned that they did not expect their child to be
admitted to Sagrado Hospital Inc. They initially intended only to have a
check-up, but it was discovered that the patient’s UTI was worsening, so the
doctor decided to admit the patient. The patient’s family had no choice but
to follow the doctor’s advice, as delaying admission could have made the
patient’s condition worse.
After the lengthy interview, the client thanked the practicumer for
listening to her problems. The practicumer also expressed gratitude for the
client’s cooperation and trust.
At exactly 12:00 pm, the practicumer decided to have their lunch.
After eating, they returned to their work. At 1:00 pm, with no clients
around, the practicumer began working on process recording.
At 2:30 pm, the practicumer started helping clean the hospital. After
cleaning their office, they took a break. A few minutes later, Chai Rosario’s
supervisor instructed her to send documents to Quezon City, Manila, via
LBC. The practicumer immediately followed the supervisor’s instructions.
After obtaining fare money from billing, practicumer took a tricycle to the
town’s LBC office. Once the documents were packaged, practicumer
returned to Sagrado Hospital Inc.

At 5:00 pm, the practicumer decided to pack up their things, log their
attendance, and went home.
Knowledge: The practicumer gain knowledge about medical terminology,
Skills: The practicumer applied interviewing and communication:
Conducting effective interviews with clients to gather necessary information
and provide appropriate guidance. Problem-Solving: Addressing clients’
immediate needs and finding solutions, such as directing them to the
appropriate offices for endorsements. Time Management: Balancing
multiple tasks throughout the day, from client interviews to administrative
duties and cleaning. Documentation and Process Recording: Keeping
accurate records of client interactions and other relevant activities.
Attitudes: The practicumer used Empathy and Compassion:
Demonstrating understanding and care for clients’ situations, such as the
financial struggles of a family with a paralyzed child. Professionalism:
Maintaining a professional demeanor while interacting with clients and
colleagues. Responsibility and Initiative: Taking initiative to complete tasks,
such as cleaning the office and ensuring documents are sent promptly.
Problem Encountered: Practicumer encountered emotional stress
Solutions Employed: practicumer used Social Support: Talking to friends,
family, or a counselor can provide emotional support and help practicumer
process her feelings.

Prepared by: Charlene Irish P. Rosario


Social work practicumer

Check by: Chistopher Bacosa, RSW


Agency Supervisor

Submitted to: Michell Simyunn, RSW, MSW


Faculty Supervisor
Time: 7:26 am – 5:00 pm
Date: September 26, 2024
Venue: Social Service office, Sagrado Hospital Inc

Objective: To identify discharge patient

Activities/Outputs:

At 7:26 AM, the practicumer went to Hospital Sagrado Inc. They first
logged in their attendance before heading to their office. Afterward, they
prepared the client social service attendance, assessment tool, pen, and
laptop.

At 8:15 AM, practicumers Chai Rosario and Hanly Tredente began


their ward visit. They first visited the miscellaneous ward. In the first bed,
there was a 56-year-old man from Inogbong, Bataraza, Palawan, who had
diabetes. He had not yet approached any agencies for medical financial
assistance. The practicumer advised him to go to the second floor and look
for social services to assist with his hospital bill amounting to 26,997.80
pesos. The patient thanked the practicumer.

Next, the practicumer visited a 64-year-old man from Nara, Tarausan,


Bataraza, who had been in a motorcycle accident. His hospital bill
amounted to 5,728.00 pesos. The practicumer informed him that he needed
to present a barangay report to social services on the first floor. The patient
thanked the practicumer.

At 9:10 AM, there were no more discharged patients, so the


practicumers went to their supervisor’s office to consult about the
information they had gathered from the discharged patients. After the
consultation, they returned to their office.

From 10:00 to 11:00 AM, no clients visited the office, so the


practicumers used their free time to work on their process recording. After
finishing their process recording, they tidied up their materials.

At 12:00 PM, they started their lunch break. After eating, they
cleaned up their dining area.

At 1:00 PM, a client approached the practicumer to inquire about the


required documents. The practicumer explained the necessary documents,
but the client mentioned that the patient had not yet been discharged. The
practicumer advised the client to prepare the photocopies of IDs, indigency
certificate, and a request letter for the congressman. The client thanked the
practicumer.

At 2:00 PM, the practicumer began drafting a letter for a courtesy call
for their home visit to Barangay Mainit. After completing the letter, they put
away their laptop.

At 3:00 PM, the practicumers decided to clean the office in


preparation for a visit from the DOH on Friday. After cleaning, they
organized their materials.

At 5:00 PM, since there were no more clients visiting the office, the
practicumers asked their supervisor for permission to log out and go home,
which was granted.

Knowledge: The practicumer gain knowledge about the ethical principle


behind service to help people in need and address social problems.

Skills: The practicumer apply Communication skills to effectively


communicated with patients, explaining the steps they need to take for
financial assistance. furthermore, Problem-solving practicumer provided
solutions to patients’ financial issues by directing them to the appropriate
services. Lastly Time management practicumer managed the time well,
balancing ward visits, consultations, and administrative tasks.

Attitude: Empathy: practicumer showed understanding and compassion


towards patients, listening to their concerns and providing helpful advice.
Professionalism practicumer maintained a professional demeanor
throughout your interactions with patients and colleagues and
Proactiveness practicumer took initiative in preparing for tasks and
addressing patient needs promptly.

Problem Encountered: The client does not have any documents required
to get financial assistance from any agency

Solution Employed: Practicumer employed Guidance to social services:


directed the patients to the appropriate social services within the hospital
to help them with their financial needs. Documentation advice: practicumer
informed the patients about the necessary documents they needed to
present to receive assistance.

Prepared by: Charlene Irish P. Rosario


Social work practicumer

Check by: Chistopher Bacosa, RSW


Agency Supervisor

Submitted to: Michell Simyunn, RSW, MSW


Faculty Supervisor

Time: 7:26 am – 5:00 pm


Date: September 27, 2024
Venue: Social Service office, Sagrado Hospital Inc

Objective: To know the barangay officials


To identify the location of client
To determine the client who have typhoid

Activities/Outputs:

In the morning, the practicumer arrived at Hospital Sagrado Inc. They


began by logging their attendance before proceeding to their office. Once
there, they organized the client social service attendance, assessment tool,
pen, and laptop.
At 8:15 AM, the practicumer went to the records section to request
data on patients with typhoid. Within a few minutes, the list of typhoid
patients was provided. Hanly Joy Tredente wrote down the information
since taking pictures was prohibited. The practicumer then brought the list
to their office to review the patients with typhoid. A few minutes later, Chai
Rosario decided to conduct a home visit since no patients were discharged.
At 9:00 AM, the practicumer informed their supervisor about the
home visit to Barangay Mainit, which was promptly approved. At 9:15 AM,
the practicumer, along with Sen Sen Nasalludin, took a tricycle to the
location. Upon arrival, they went to Barangay Mainit for a courtesy call. The
practicumer explained their purpose, and within a few minutes, they met
the barangay officials. The practicumer introduced themselves and
requested permission to enter the area, which the barangay captain
granted, expressing willingness to assist if needed.
At 10:11 AM, the practicumer arrived at the client’s house. Before
starting the interview, they checked on the client’s well-being. A few
minutes into the interview, the client changed their mind, stating they
couldn’t continue their studies and preferred to consult an expert doctor.
After gathering the necessary information and understanding the client’s
plan, the practicumer thanked the client and left.
At 11:43 AM, the practicumer began observing their surroundings.
Afterward, they returned to Sagrado Hospital by tricycle.
At 12:14 PM, the practicumer arrived back at Sagrado Hospital. Since
their supervisor was not in the office, they went straight to their office to
rest. After resting, they had lunch and cleaned up afterward.
At 1:00 PM, the practicumer started drafting a case management
plan. Once finished, they consulted their supervisor about the information
gathered from the client. The supervisor advised focusing on a client with
paralysis, as the client wanted to see expert doctors. The practicumer
agreed with the supervisor’s decision and began drafting a referral letter
for the intervention.
At 2:30 PM, the practicumer started process recording. After
finishing, their supervisor informed them they could leave at 4:00 PM if they
had no other tasks.
At 4:00 PM, with no clients and the DOH survey completed, the
practicumer began tidying up their office. After cleaning, they went to their
supervisor’s office to inform them they were logging out and heading home.
The supervisor approved, and the practicumer went home.

Knowledge: The practicumer has a deep understanding of the Client


Assessment practicumer emphasize the importance of recognizing the
unique needs, conditions, and circumstances of each client. Appropriate
assessments to reflect the individuality of each client. Practicumer also
gains knowledge about Community Engagement practicumer highlight the
need to understand and respect the diverse backgrounds and specific needs
of different family members during home visits and interactions with local
officials.
Skills: Practicumer Apply Interview Skills: Apply the principle of
individualization by conducting interviews that are sensitive to each client's
personal experiences, preferences, and cultural background. This ensures
that the information gathered is accurate and relevant. Data Collection and
Analysis: When collecting and analyzing patient data, consider the unique
aspects of each client's situation to provide personalized care and support.
Problem Solving Skills: problem solving techniques to suit the specific
needs and circumstances of each client, ensuring that solutions are effective
and appropriate for their individual situations
Attitude: Empathy: Practicumer Show genuine concern for each
client’s unique situation and experiences this helps in building trust and
rapport, making clients feel valued and understood. Adaptability: Be flexible
in approach to accommodate the varying needs and preferences of different
clients. This demonstrates respect for their individuality and promotes
better outcomes.
Problem Encountered: The client changed his mind when the
practicumer asked if he would continue with his previous plan to study.
instead, he decided that he wanted to consult an expert doctor in Puerto
Princesa City
Solution Employed: Respecting the client’s decision to consult an
expert doctor is an example of individualization. practicumer acknowledged
their unique needs and preferences and planned to draft a referral letter
accordingly.
Prepared by: Charlene Irish P. Rosario
Social work practicumer

Check by: Chistopher Bacosa, RSW


Agency Supervisor

Submitted to: Michell Simyunn, RSW, MSW


Faculty Supervisor

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