INTRODUCTION TO
COMMUNICATIVE ENGLISH
Why Communication Is Important
It builds and maintains relationships
It facilitates Innovation
It builds an affective unit
It increases employee engagement
It contributes to company growth
Language As a Tool
Language is a system of words as sounds to communicate ideas in a
meaningful way.
By changing the word order in a sentence, one can change its
meanings,or even make it meaningless.
Effective communication is made possible with the help of language.
Fundamentals Of Communicative
English
Communication is a two way process by which information is transmitted
between individuals and organisations.
It is a continuous process of meaningful interactions among persons in an
organisation or individuals.
A process which transmits and disseminates important
ideas,thoughts,feelings,plan etc.
Process Of Communication
Communication is a process whereby information is encoded,chaneled and sent by a
sender to a receiver via a medium.
Elements Of Communication Process
Message: The communication process starts with the sender deciding
what message had to be conveyed.
Encoding(Sender): sender is a person who sends or encodes the message.
Medium: Message demands a medium to reach the receiver .Chosing
appropriate channel is critical for effective and timely communication.
Decoding:The person who receives the message is called the receiver.
Feedback:A desired feedback is testimony to successful communication.
Noise: Barriers in the communication are called ‘noise’.
Different Styles and Levels In
Communicative English
Verbal Communication (Oral/written)
Non-verbal Communication
Interpersonal Communication
Extra personal Communication
Mass Communication
Media Communication
VERBAL COMMUNICATION
NON-VERBAL COMMUNICATION
INTER-PERSONAL COMMUNICATION
EXTRA PERSONAL COMMUNICATION
MASS COMMUNICATION
MEDIA COMMUNICATION
Barriers To Effective Communication
Perceptual Barriers
Listening Barriers
Language Barriers
Cultural Barriers
Physical Barriers
Psychological Barriers
COMMUNICATION FLOW IN AN
ORGANISATION
INFORMAL FLOW OF
COMMUNICATION
Grapewine : Informal communication is known as ‘grapewine’.
For Instance, rumours running ripe about the company’s explanation
promotion of an employee,discord between top officials,illicit relations
between two colleagues are some of the examples of grapewine.
INTERPERSONAL COMMUNICATION
Interpersonal communication is the intersction and exchange of information between two or
more people.This can be verbal or non-verbal communication. Interpersonal Skills refers to the
communication techniques that we employ while with others.
In professional life,interpersonal communication plays a vital role as it is thr lifeline of an
organisation .It is regarded as soft skills that help an individual to communicate,
cooperateand collaborate smoothly and effectively with others.This skill set is also known as
‘people skills’ or ‘social skills’.
INTRAPERSONAL COMMUNICATION
SKILLS
Interpersonal Communication may be defined as a communication with one’s self,and that
may include self-talk,acts of imagination and visualisation and even recall and memory.
In this method an individual acts as both sender and receiver of messages,and
encompasses thr use of unspoken words to consciously engage in self- talk.
IMPORTANTANCE OF INTERPERSONAL
SKILLS
Fosters effective communication between persons ,organisation and
communities.
Makes us become people friendly.
Helps us earn respect.
Increases our credibility.
Strengthens personal relationships
Provide opportunities for growth
Induces a sense of adequacy, satisfaction and self-sufficiency.
Paves way for success in personal and professional life.
How To Improve And Develop
Interpersonal And Intrapersonal
Communication Skills.
Don’t exhibit negative body language.
Think before you speak.
Listen anf Observe attentively.
Do not Interrupt the other person.
Don’t digress.
Be open to receiving feedback.
Select the right style and tone.
