BUTLER CHECKLIST
MORNING SHIFT
BUTLER IN CHARGE DATE :
COMPLETED REMARKS
Sign-in the butler group for presence
Print the VIP arrival, guest-In-House and Departure report VIP 1 / VIP 2/
VIP12.
Read Daily Handover
Check the VIP 1 / VIP 2 /Vip 12 suite arrival. (Profile, arrival time). Suite
should be at inspected status without any fault and spot.
To Update VIP 1 / VIP 2 / VIP 12 in House Report and to Visit the the guest in
the rooms and update the reports
Serve towel and prepared towel and juices for VIP 1 arrival
Escort the VIP 1 / VIP 2 / VIP 12 and other guest as well to the room and
explain the benefits.
Check all VIP arrival suite and courtesy meeting with guest.
If there's any issue with room guest, please inform the management and
update in the guest profile note / Hotlink
Check the housekeeping for morning service & replenish the Fruits for
Dedicated Butler for Signature suite
To place Amenities for VIP 1 / 2 & 12
Update all the itinerary in VIP GUEST report
To escort arrival guest in Cielo for Breakfast if room not yet ready
To prepared in room check -in for VIP 1 / Signature Suite and other guest if
needed
Dedicated Signature suite Butler to do Guest profile upon check out
Give the proper hand over to afternoon shift butler.
BUTLER SIGN :
AFTERNOON SHIFT
BUTLER IN CHARGE
COMPLETED REMARKS
HEAD BUTLER
Print the VIP arrival, guest-In-House and Departure report VIP 1 / VIP 2/
VIP12.
Take proper handover from morning shift butler.
Read daily Information
Check the pending VIP arrival suite (Profile, arrival time) and amenities need
to follow up.
Check the pending VIP arrival suite (Profile, arrival time) and amenities need
to follow up.
Escort the VIP guest for Showaround
To place VIP 1 / 2 & 12 amenities
Serve towel and prepared towel and juices for VIP 1 Arrival guest
Follow up the pending itinerary for VIP guest in house and offer for
assistance.
To collect and place Turndown amenities for Signature suite guest in the
suite
To prepared in room check -in for VIP 1 / Signature Suite and other guest if
needed
Follow up the guest who will check out the next day the transportation, wake
up call, time of departure & luggage time to be pick-up.
Update all the itinerary in suite report
Check the VIP suites early arrival and follow up all the amenities.
To escort all the VIP guest in the room and explained the hotel facilities
To be in the Lobby and assisted the guest if needed
Dedicated Signature suite Butler to do Guest profile upon check out
Write all the follow up in the logsheet
BUTLER SIGN :
