Welcome Back
Previous Session:
Reading & Writing Skills
Prepared by: Punit Patpatia
In this session
we will go
through
Personality Development
Prepared by: Punit Patpatia
What all this session concludes?
Traits for building positive personality
Developing Positive Personality
Generating Good Ideas
Self Motivation
Attitude Building
Assertiveness
Time Management
Stress Management
Focusing more on communication skills
Resume Writing
Report writing
Art of Public Speaking
Group Discussion
Personal Interviews
Negotiation
Prepared by: Punit Patpatia
Personality Development
Personality is the sum total of ways in which an individual reacts and interacts with
others. Or Personality is generally defined as the deeply ingrained and relatively enduring
patterns of thought, feeling and behaviour.
Personality determinants
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Heredity
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Environment
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Situation
Self Awareness
Through self-awareness one “develops the ability to know how you are feeling and why,
and the impact your feelings have on your behaviour. But it involves a capacity to monitor
and control those strong but subliminal biases that all of us harbour and that skew our
decision making”.
Self-awareness or self-knowledge is the starting point for effectiveness at work.
Prepared by: Punit Patpatia
Personality Development
Self-awareness has many benefits, among them.
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Understanding yourself in relation to others
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Developing and implementing a sound self-improvement program
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Setting appropriate life and career goals
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Developing relationships with others
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Understand the value of diversity
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Managing others effectively
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Increasing productivity
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Increasing your ability to contribute to Organizations, your community and family.
Lack of self-awareness can lead to poor decisions, to an unrealistic notion of one’s
competencies and to even career derailment.
How to Gain Self-Awareness?
There are many ways to enhance our self-awareness. Some of these include analysing our
own experiences, looking at ourselves through the eyes of others, self-disclosure,
acquiring diverse experiences and increasing our emotional intelligence.
Prepared by: Punit Patpatia
Traits for building positive personality
1. Accept Responsibility
2. Show consideration
3. Think Win-Win
4. Choose your words carefully
5. Never Criticize, Complain and Condemn
6. Smile and Be Kind
7. Put positive interpretation on other people’s behaviour
8. Be a Good Listener
9. Be Enthusiastic
10. Give honest and Sincere Appreciation
11. When you make a mistake, accept it and make it easy to amend
12. Discuss but don’t argue
13. Don’t Gossip
14. Turn your promises into commitment
15. Be grateful but do not expect gratitude
16. Be dependable and practice loyalty
17. Avoid bearing grudges
18. Practice honesty, Integrity and Sincerity
19. Practice Humility
20. Be understanding and Caring
21. Practice courtesy on daily basis
22. Develop a sense of humour
23. Don’t be sarcastic and put others down
24. To have a friend be a friend
25. Show Empathy
Prepared by: Punit Patpatia
Developing Positive Personality
1. Subconscious Programming
2. Reinforced Programming /
Conscious Programming
3. Defensive Approach
4. Imaginary Anchoring or
Invisible Counselling Committee
5. Physical Action /
Body Language Approach
6. Domino-effect
Prepared by: Punit Patpatia
Generating Good Ideas
Ideas rule the world and thoughts rule your life.
“Great ideas and convictions are the mother of great deeds”
A far more important question is this: How do you treat ideas?
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Treat the ideas like new born babies.
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Treat them tenderly, they can get killed pretty quickly.
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Treat them gently, they can be bruised in infancy.
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Treat them respectfully, they could be most valuable things that ever came into your life.
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Treat them protectively, don’t let them get away.
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Treat them nutritionally, feed them and feed them well.
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Treat them antiseptically, don’t let them get infected with the germs of negative thought.
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Treat them responsively, respond; act; do something with them.
Be possibility thinker. Look every idea as prospect
Ideas are the fruits of our thinking
Never throw an idea just because it is impossible, give it a chance
Prepared by: Punit Patpatia
Self Motivation
Self motivation is the ability to motivate yourself, to find a reason and the necessary strength to do
something, without the need of being influenced to do so by another person. Working in a careful
and consistent manner without giving up.
Self-motivation is the force that keeps pushing us to go on - it's our internal drive to achieve,
produce, develop, and keep moving forward.
Here are three keys to maintaining a steady, high level of motivation.
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Direction
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Action
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Repetition
Essential Skills for increasing your motivation and creating a motivated mindset
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Practice the Creative Mindset over the Competitive One
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Cultivate Courage
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Strengthen Discipline
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Prioritize and Improve Time Management
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Manage Negativity
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Celebrate Successes
Prepared by: Punit Patpatia
Attitude Building
The term “attitude” frequently used in describing people and explaining their behaviour.
More precisely, an attitude can be defined as a persistent tendency to feel and behave in a
particular way toward some object. Attitudes can be broken down into 3 basic
components:
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Emotional
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Informational
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Behavioural
Types of Attitude
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Positive Attitude
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Negative Attitude
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Neutral Attitude
Prepared by: Punit Patpatia
Assertiveness
Assertiveness is the ability to express yourself and your rights without violating the rights
of others. It is appropriately direct, open, and honest communication which is self-
enhancing and expressive. Acting assertively will allow you to feel self-confident and will
generally gain you the respect of your peers and friends. It can increase your chances for
honest relationships, and help you to feel better about yourself and your self-control in
everyday situations. This, in turn, will improve your decision-making ability and possibly
your chances of getting what you really want from life.
Assertive people have the following characteristics:
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They feel free to express their feelings, thoughts, and desires.
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They know their rights.
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They have control over their anger. It does not mean that they repress this feeling. It
means that they control it for a moment and then talk about it later in a logical way.
Prepared by: Punit Patpatia
Time Management
Time management is commonly defined as the various means by which people effectively
use their time and other closely related resources in order to make the most out of it.
Benefits of Time Management
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Reduce frustration and anxiety
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Get a sense of achievement and piece of mind
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Open yourself to more satisfaction
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Increase your energy level
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Get more of quality time
Keys to Successful Time Management
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Self knowledge and goals
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Developing and maintaining a personal, flexible schedule
Prepared by: Punit Patpatia
Stress Management
Stress is a part of day-to-day living. It is a common human phenomenon and part of life. You
may experience stress meeting academic demands, adjusting to a new living environment, or
developing friendships. The stress you experience is not necessarily harmful. Mild forms of
stress can act as a motivator and energiser. However, if your stress level is too high, medical
and social problems can result.
Stress occurs when the pressure is greater than the resource.
We can say, S = P > R
Types of Stress
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Eustress
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Distress
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Hypostress
Some common causes of stress at work
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Job Demands
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Job Security
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Relations with your Supervisor and Co-workers
Prepared by: Punit Patpatia
Stress Management
Positive Ways to Cope with Stress
1. Exercise
2. Escape - for a while
3. Eliminate small hassles wherever possible
4. Breathe
5. Try relaxation or meditation
6. Be realistic
7. Draw on spirituality
8. Set priorities and goals
9. Take time for you
10. Note the positive
11. Laugh
12. Talk to others
Prepared by: Punit Patpatia
Focusing more on communication skills
Classification of communication
We classify communication according to the number of persons (receivers) to whom the
message is addressed.
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Intra-personal Communication
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Inter-personal Communication
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Group Communication
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Mass Communication
Communication can also be classified on the basis of the medium employed.
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Verbal communication
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Non-verbal communication
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Meta Communication
Purpose of Communication
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Inform
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Persuade
Prepared by: Punit Patpatia
Focusing more on communication skills
Process of Communication
The Linear Concept
Two-Way Communication Process
Prepared by: Punit Patpatia
Focusing more on communication skills
Elements of Communication
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Message
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Sender
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Encoding
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Channel
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Receiver
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Decoding
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Acting
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Feedback
Seven Cs of Communication
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Candidness
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Clarity
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Completeness
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Conciseness
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Concreteness
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Correctness
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Courtesy
Prepared by: Punit Patpatia
Resume Writing
Regardless of your experience, qualifications or intelligence, you'll still need to apply for jobs and pass through the
selection procedure. To apply for jobs you need to write a resume. Your resume is made up of:
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An accurate summary of your credentials
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Education, achievements, job experience and goals
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It should flow naturally and be easy to read
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It should be based on a particular format.
A resume must contain accurate information. For this reason, it's a good idea to keep your resume updated after
each major task, accomplishment or qualifications received.
The following will help you to write your resume.
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Contracts
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Job Descriptions
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Periodical Performance Reviews
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Letters of Reference
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Letters of Appreciation
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Qualification Certificate's
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Specialist Courses
The resume should do the following:
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Create a positive first impression
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Tell who you are
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Describe what you have learned
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List your accomplishments
Prepared by: Punit Patpatia
Resume Writing
Sample Resumes
Prepared by: Punit Patpatia
Report writing
Report writing can come in different shapes, depending on your topic and supervisor’s
requirements.
Steps to Write a Report
1. The Title Page
2. Acknowledgements
3. The Summary Abstract
4. The Table of Contents
5. The List of Figures, Tables, Illustrations
6. The Executive Summary
7. The Introduction
8. The Body
9. The Conclusion
10. Recommendations
11. References
12. Appendices
Prepared by: Punit Patpatia
Art of Public Speaking
Speaking is an important method for communicating knowledge and expressing ideas.
Being able to verbally communicate effectively to other individuals or to groups is
essential in school, business, as well as your personal life. Feeling some nervousness
before giving a speech is natural and healthy. It shows you care about doing well. But, too
much nervousness can be detrimental. Here's how you can control your nervousness and
make effective, memorable presentations:
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Know the room
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Know the audience
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Know your material
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Relax
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Visualize yourself giving your speech
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Realize that people want you to succeed
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Don't apologize
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Concentrate on the message - not the medium
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Turn nervousness into positive energy
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Gain experience
Prepared by: Punit Patpatia
Group Discussion
Group discussion is an integral part of the selection procedure followed by many companies. GD or
Group Discussion is generally a formal discussion session where ten to twelve candidates
participate to discuss on a given topic. This verbal test is conducted to judge various skills and
qualities of the candidates. The job of the examiners present there in the session is to keep an eye
on the proceedings and judge the abilities of the candidates as well. Unlike the examiners, your
duty is to impress the panel members with your excellent group discussion skills.
Here are some basic tips that would help you do well in the group discussion session.
1. Try to keep yourself calm and never shout at the top of your voice. You should also see to the fact
that the group is hearing your ideas. You will have to bring out your chance to speak and also let
others speak.
2. You will have to be assertive to make a mark in the group discussion session.
3. Try to practice GD sessions as much as possible at home with friends or family members before
appearing for the final round. This would help you earn confidence.
4. You will have to make a meaningful contribution and for that prior preparation is quite
essential. You should be a good communicator and well aware of the current affairs.
5. Candidates with good reasoning ability are sure to get through the verbal test.
6. You need to be flexible and open to ideas put forward by other participants.
7. New ideas by participants are highly appreciated by the panel members. So it won’t be a bad
idea to present your new ideas and perspectives.
Prepared by: Punit Patpatia
Personal Interviews
Personal interviews are an important part of selection process at various jobs as well as
for admissions to professional institutes. At a job interview, the interviewer meets with
the candidate to assess their capabilities, skills and level of experience. During the
personal interview the candidates are evaluated on the basis on their confidence level,
ability to act under pressure and their understanding of the subject that they have learnt.
Things to know about personal interviews:
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Dress code for personal interviews
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Personal Interview Etiquettes
Prepared by: Punit Patpatia
Negotiation
Negotiation is a process of bargaining in which two parties, each of whom have something
that the other wants, try to reach an agreement, on mutually accepted terms.
Negotiation Strategies
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Initial Strategies
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During the Discussion
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Avoid confrontational tone
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Use adjournments
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Use concessions and compromise
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Use conditional compromise
Prepared by: Punit Patpatia
Exercises focusing on vocabulary,
communication skills and etiquettes
(Role Plays)
Non-verbal communication
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Health and Hygiene
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Body language
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Social and Office Etiquettes
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Telephone Etiquette
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Dinning Etiquettes
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Restaurant Etiquette and Manners
Intra-personal communication
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Inter-personal Speaking
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Hierarchical Communication
Tips for Developing Good Communication Skills
Prepared by: Punit Patpatia
Prepared by: Punit Patpatia
