SARAH ARTHUR
|TEL: +233(0)593521442 | EMAIL: [email protected] | Teshie - Ghana|
PROFESSIONAL SUMMARY
Entry-level Technologist with a strong background in Information Technology, Data Entry/Analyst
Customer Relation and Management, Sale and Marketing, Personal administrative assistant. Eager to
contribute effectively to the design, implementation, and maintenance of cutting-edge solutions through
technical expertise and a customer-centric approach. Seeking an entry-level position where I can use my
technical skills, hands-on experience, and solid academic foundation to contribute and apply problem-
solving abilities to ensure smooth operations.
PROFESSIONAL EXPERIENCE
Tulip Groupe| November,2023 -February 2024
Data Entry Analyst | Tema - Ghana |
Collecting of data from online databases, surveys, documents and spreadsheets.
Accurately input and maintain data in Excel, Google Workspace, Word and PowerPoint.
Ensure the accuracy and integrity of collected data
Create and maintain organised data repositories and databases for easy retrieval and analysis.
Assist in basic data analysis tasks
Prepare and maintain documentation related to data collection processes, standards and
guidelines
Conduct quality checks on collected data to identify and rectify errors or inconsistencies.
Collaborate with team members to ensure data collection aligns with project goals and
objectives.
Huawei Ghana Limited | National Service Personnel| 2022 – 2023
Assistant Product Manager/Customer Relation | Accra - Ghana |
● Tracked leads, managed customer interactions, and forecasted sales projections using customer
relationship management (CRM) tools and software.
● Developed and maintained strong customer relationships by responding to inquiries and providing
tailored solutions to meet the needs of clients.
● Designed and delivered product presentations and demonstrations to prospective clients, effectively
communicating technical information in a clear and compelling manner that was relevant to their
needs.
● Collaborated with software and networking experts to design and implement a network upgrade that
increased data transfer speeds.
● Assisted in the installation and maintenance of network equipment such as routers, switches, and
access points.
● Helped the Product Manager provide technical support to the organization's staff and other
stakeholders.
● Aided in the setup of network connectivity for events, ensuring seamless communication, and
drafting proof of concept (POC) to determine the feasibility.
Assistant Project Coordinator
• Facilitation of meetings and events for the Team
• Effective communication with trainees (customers and partner) to know their scope in Networking
• Providing services to customers and responding to their pain points
• Work with Project manager to achieve and to work within budget
• Providing accurate and timely feedback to ensure the flow of work
• Assist in the development of manuals
• Contributing my idea in making every project a success
Personal Administrative Assistant
● On-site support during events, including handling minutes and technical adjustments to ensure
smooth presentations.
● Managed calendar schedules, scheduled appointments, and coordinated meetings for senior
executives and media personalities.
Responsible for travel requests and claims of project team
Data Entry Analyst & Personal Assistant | Undergraduate Internship |
MediaBillo | Accra -Ghana | July 2021 - September 2021 & January 2022 - April 2022
● Collecting data from various sources including social media and email
● Collaborated with the IT team to set up and maintain remote broadcasting equipment, including
streaming software and hardware.
● Accurately input, maintain and ensure the integrity of data
● Assist in basic data analysis tasks such as writing reports
● Conduct quality check on data for identification and rectification of errors
● On-site support during events, including handling minutes and technical adjustments to ensure
smooth presentations.
● Managed calendar schedules, scheduled appointments, and coordinated meetings for senior
executives and media personalities.
● Assisting the design team in the creation and editing of presentation materials using Microsoft Office
and Adobe Creative Suite to increase visual impact.
Assistant Event Coordinator
Handles event promotions and proposal
Ensure the visibility of the brand
Scheduling for event and relatives meeting
Ensuring the availability of product samples
Assistant Social Media Manager| October 2020 - January 2021
Media Billo | Tema – Ghana |
Performing research on current trends to increase followers
Creating and overseeing social campaigns
Designing and implementing content that align with business goals
Reviewing analytics and preparing reports
Setting specific objectives and reporting on ROI
Customer Care Representative| October 2019 - January 2020
Mummy and Daughters Supermarket | Tema – Ghana |
Managing incoming calls and customer service inquiries.
Generating sales leads that develop into new customers.
Identifying and assessing customer needs to achieve satisfaction.
Answering phone calls and emails.
Responding to customer questions and complaints.
Personal Administrative Assistant| October 2018 - January 2019 |
Big Rock Properties Limited Tema - Ghana |
Reporting to management and performing secretarial and administrative duties
Typing, formatting and editing reports, documents and presentation.
Entering data, maintaining database and keeping records.
Liaising with internal departments, answering calls and making travel arrangements.
Acting as the first point of contact between managers and internal/external clients via phone calls
and other methods of communication.
Assistant Information Technology & English Language Tutor| July 2017 – November 2017
DE Jab Preparatory School | Tema - Ghana |
● Created and designed teaching materials, such as presentations and assignments, to help students
learn effectively.
● Created a collaborative and interactive classroom environment that encouraged students to use ICT
tools.
● Implemented and sustained a reading club to assist in providing students with needed English
language support.
● Assisted and provided one-on-one assistance to students who needed it, resulting in a 90%
improvement in overall student performance in 2018.
● Implemented a communicative and task-based approach that was used to engage students in real-life
language contexts, thereby enhancing their language acquisition.
● Incorporate real-world examples and case studies during teaching to demonstrate how IT concepts
can be applied in the real world.
Customer Relation Officer(Assistant)| June 2017 – August 2017
Mummy and Daughters Supermarket | Tema – Ghana
Assisting customers by answering their questions and providing them with the resources they need.
Maintaining strong working relationships with customers to ensure outstanding customer
satisfaction
Handling client issues throughout the implementation life cycle in a timely and accurate fashion
Rectifying issues experienced by individual customers
Improving the organization’s overall customer satisfaction ratings
EDUCATIONAL BACKGROUND
● Bachelor of Science in Information Technology | University of Cape Coast | Cape Coast - Ghana|
2018 -2022
Courses/Modules: Networking, Database, (Data Entry), Programming, Data Analyst, Software suite,
Software requirements, Mathematics, Network Operating system.
SKILLS AND ABILITIES:
● Proficient in networking analysis.
● Creative Problem-solving Skills
● Operating Systems: Windows, macOS, Linux (Ubuntu)
● Detail-oriented / Customer Service mindset
● Software: Microsoft Office Suite, Adobe Creative Suite (Photoshop, Premiere Pro)
● Outstanding communication and Presentation skills, (verbal and written)
● Ability to learn and engage within new environments.
● Good team player and strong collaborative skills.
● Strong organizational and data management skills
INTERESTS/HOBBIES:
● Volunteering | Reading and Writing| Event planning| Travelling |Research |
OTHERS:
Customer Care Training – LinkedIn
Basic of Networking – Coursera
Languages (Chinese, French) – Doulingo/ Beginner
REFERENCE:
Available Upon Request
