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Unit- 6 - PCP - PCP assignment

HND in Computing (ESOFT Metro Campus)

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Higher Na琀椀onals
Internal veri昀椀ca琀椀on of assessment decisions – BTEC (RQF)
INTERNAL VERIFICATION – ASSESSMENT DECISIONS
Programme 琀椀tle BTEC HND in Compu琀椀ng

Assessor Internal Veri昀椀er

Unit: 6 Planning a Compu琀椀ng Project
Unit(s)
Planning a Project on the Big Data Technologies in achieving opera琀椀onal
Assignment 琀椀tle e昀케ciency

Student’s name
List which assessment criteria Pass Merit Dis琀椀nc琀椀on
the Assessor has awarded.

INTERNAL VERIFIER CHECKLIST

Do the assessment criteria awarded match

those shown in the assignment brief? Y/N
Is the Pass/Merit/Dis琀椀nc琀椀on grade awarded
jus琀椀昀椀ed by the assessor’s comments on the Y/N
student work?
Has the work been assessed
Y/N
accurately?
Is the feedback to the student:
Give details:
• Construc琀椀ve? Y/N
• Linked to relevant assessment criteria? Y/N
• Iden琀椀fying opportuni琀椀es for Y/N
improved performance?
• Agreeing ac琀椀ons? Y/N
Does the assessment decision need
Y/N
amending?

Assessor signature Date

Internal Veri昀椀er signature Date

Programme Leader signature (if required)
Date
Con昀椀rm ac琀椀on completed
Remedial ac琀椀on taken
Give details:

Assessor signature Date

Internal Veri昀椀er
signature Date

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Programme Leader
signature (if required) Date

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Higher Na琀椀onals – Summa琀椀ve Assignment Feedback Form

Student Name/ID

Unit Title Unit: 6 Planning a Compu琀椀ng Project

Assignment Number 1 Assessor

DateReceived1stsub
Submission Date
mission
DateReceived2ndsubmissio
Re-submission Date
n
Assessor Feedback:

LO1. Conduct small-scale research, informa琀椀on gathering and data collec琀椀on to generate knowledge on an

iden琀椀昀椀ed subject

Pass, Merit & Dis琀椀nc琀椀on P1 P2 M1 D1

Descripts
LO2. Explore the features and business requirements of organisa琀椀ons in an iden琀椀昀椀ed sector

Pass, Merit & Dis琀椀nc琀椀on P3 P4 M2

Descripts

LO3. Produce project plans based on research of the chosen theme for an iden琀椀昀椀ed organisa琀椀on

Pass, Merit & Dis琀椀nc琀椀on P5 M3

Descripts

LO4. Present your project recommenda琀椀ons and jus琀椀昀椀ca琀椀ons of decisions made, based on research of the
iden琀椀昀椀ed theme and sector
Pass, Merit & Dis琀椀nc琀椀on P6 P7 P8 M4 D2
Descripts

Grade: Assessor Signature: Date:

Resubmission Feedback:

Grade: Assessor Signature: Date:

Internal Veri昀椀er’s Comments:

Signature & Date:

* Please note that grade decisions are provisional. They are only con昀椀rmed once internal and external modera琀椀on has taken
place and grades decisions have been agreed at the assessment board.

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Assignment Feedback
Forma琀椀ve Feedback: Assessor to Student

Ac琀椀on Plan

Summa琀椀ve feedback

Feedback: Student to Assessor

Assessor Date
signature

Student Date
signature

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Pearson
Higher Na琀椀onals in
Compu琀椀ng
Unit: 6 Planning a Compu琀椀ng Project

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General Guidelines

1. A Cover page or 琀椀tle page – You should always a琀琀ach a 琀椀tle page to your assignment.
Use previous page as your cover sheet and make sure all the details are accurately 昀椀lled.
2. A琀琀ach this brief as the 昀椀rst sec琀椀on of your assignment.
3. All the assignments should be prepared using a word processing so昀琀ware.
4. All the assignments should be printed on A4 sized papers. Use single side prin琀椀ng.
5. Allow 1” for top, bo琀琀om, right margins and 1.25” for the le昀琀 margin of each page.

Word Processing Rules

1. The font size should be 12 point and should be in the style of Time New Roman.
2. Use 1.5 line spacing. Le昀琀 jus琀椀fy all paragraphs.
3. Ensure that all the headings are consistent in terms of the font size and font style.
4. Use footer func琀椀on in the word processor to insert Your Name, Subject, Assignment
No, and Page Number on each page. This is useful if individual sheets become detached
for any reason.
5. Use word processing applica琀椀on spell check and grammar check func琀椀on to help edi琀椀ng
your assignment.

Important Points:

1. It is strictly prohibited to use textboxes to add texts in the assignments, except for the
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body except for the before men琀椀oned compulsory informa琀椀on will result in rejec琀椀on of
your work.
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4. Excuses of any nature will not be accepted for failure to hand in the work on 琀椀me.
5. You must take responsibility for managing your own 琀椀me e昀昀ec琀椀vely.
6. If you are unable to hand in your assignment on 琀椀me and have valid reasons such as
illness, you may apply (in wri琀椀ng) for an extension.
7. Failure to achieve at least PASS criteria will result in a REFERRAL grade.
8. Non-submission of work without valid reasons will lead to an automa琀椀c REFERRAL. You
will then be asked to complete an alterna琀椀ve assignment.
9. If you use other people’s work or ideas in your assignment, reference them properly
using HARVARD referencing system to avoid plagiarism. You have to provide both in-
text cita琀椀on and a reference list.
10. If you are proven to be guilty of plagiarism or any academic misconduct, your grade
could be reduced to A REFERRAL or at worst you could be expelled from the course

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Student Declara琀椀on

I hereby, declare that I know what plagiarism entails, namely to use another’s work and to
present it as my own without a琀琀ribu琀椀ng the sources in the correct way. I further understand
what it means to copy another’s work.

1. I know that plagiarism is a punishable o昀昀ence because it cons琀椀tutes the昀琀.

2. I understand the plagiarism and copying policy of the Pearson UK.
3. I know what the consequences will be if I plagiaries or copy another’s work in any of the
assignments for this program.
4. I declare therefore that all work presented by me for every aspects of my program, will be
my own, and where I have made use of another’s work, I will a琀琀ribute the source in the
correct way.
5. I acknowledge that the a琀琀achment of this document signed or not, cons琀椀tutes a binding
agreement between myself and Pearson UK.
6. I understand that my assignment will not be considered as submi琀琀ed if this document is
not a琀琀ached to the a琀琀ached.

Student’s Signature: Date:

(Provide E-mail ID) (Provide Submission Date)

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Higher Na琀椀onal Diploma in Compu琀椀ng

Assignment Brief

Student Name /ID Number

Unit Number and Title Unit: 6 Planning a Compu琀椀ng Project

Academic Year 2023/2024018

Unit Tutor

Assignment Title Planning a Project on the Big Data Technologies in achieving opera琀椀onal
e昀케ciency

Issue Date

Submission Date

IV Name & Date

Submission Format:
The submission should be in the form of an individual report with the following sec琀椀ons.

Sec琀椀on 1: Project Management Plan

Sec琀椀on 2: Research report

Sec琀椀on 3: Ac琀椀on Plan

You are required to make use of headings, paragraphs, and subsec琀椀ons as appropriate, and
all work must be supported with research and referenced using Harvard referencing system.
Please provide in-text cita琀椀on and a list of references using Harvard referencing system.

Please note that this is an individual assessment, and your report should include evidence to
that you have conducted a research to collect relevant data individually.

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Unit Learning Outcomes:

LO1 Conduct small-scale research, informa琀椀on gathering and data collec琀椀on to generate
knowledge on an iden琀椀昀椀ed subject

LO2 Explore the features and business requirements of organisa琀椀ons in an iden琀椀昀椀ed sector.

LO3 Produce project plans based on research of the chosen theme for an iden琀椀昀椀ed organisa琀椀on

LO4 Present your project recommenda琀椀ons and jus琀椀昀椀ca琀椀ons of decisions made, based on
research of the iden琀椀昀椀ed theme and sector

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Assignment Brief and Guidance:

Research Theme: Big Data

Research Topic: The impact of the applica琀椀on of Big Data Technologies in opera琀椀onal
e昀케ciency
in a range of academic, scien琀椀昀椀c and economic areas.

“Big data is a term that has become more and more common over the last decade. It was
originally de昀椀ned as data that is generated in incredibly large volumes, such as internet search
queries, data from weather sensors or informa琀椀on posted on social media. Today big data has
also come to represent large amounts of informa琀椀on generated from mul琀椀ple sources that
cannot be processed in a conven琀椀onal way and that cannot be processed by humans without
some form of computa琀椀onal interven琀椀on. Big data can be stored in several ways: Structured,
whereby the data is organised into some form of rela琀椀onal format, unstructured, where data
is held as raw, unorganised data prior to turning into a structured form, or semi-structured
where the data will have some key de昀椀ni琀椀ons or structural form, but is s琀椀ll held in a format
that does not conform to standard data storage models. Many systems and organisa琀椀ons now
generate massive quan琀椀琀椀es of big data on a daily basis, with some of this data being made
publicly available to other systems for analysis and processing. The genera琀椀on of such large
amounts of data has necessitated the development of machine learning systems that can si昀琀
through the data to rapidly iden琀椀fy pa琀琀erns, to answer ques琀椀ons or to solve problems. As
these new systems con琀椀nue to be developed and re昀椀ned, a new discipline of data science
analy琀椀cs has evolved to help design, build and test these new machine learning and ar琀椀昀椀cial
intelligence systems. U琀椀lising Big Data requires a range of knowledge and skills across a broad
spectrum of areas and consequently opens opportuni琀椀es to organiza琀椀ons that were not
previously accessible. The ability to store and process large quan琀椀琀椀es of data from mul琀椀ple
sources has meant that organisa琀椀ons and businesses are able to get a larger overall picture of
the pa琀琀ern of global trends in the data to allow them to make more accurate and up to date
decisions. Such data can be used to iden琀椀fy poten琀椀al business risks earlier and to make sure
that costs are minimized without compromising on innova琀椀on. However, the rapid applica琀椀on
and use of Big Data has raised several concerns. The storage of such large amounts of data
means that security concerns need to be addressed in case the data is compromised or
altered in such a way to make the interpreta琀椀on erroneous. In addi琀椀on, the ethical issues of

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the storage of personal data from mul琀椀ple sources have yet to be addressed, as well as any
sustainability concerns in the energy requirements of large data warehouses and lakes”.
(Pearson, 2023)

Assignment Scenario

You are expected to carry out a small-scale research project in order to explore the “impact of
the applica琀椀on of Big Data Technologies in opera琀椀onal e昀케ciency in a range of academic,
scien琀椀昀椀c and economic areas” from the standpoint of a compu琀椀ng professional or a data
scien琀椀st. The research that you carry out can be based on an organiza琀椀on / organiza琀椀on, a
昀椀eld, a case study, a scenario, etc. that you have access to gather su昀케cient informa琀椀on to
inves琀椀gate the applica琀椀ons, bene昀椀ts and limita琀椀ons of Big Data technologies.

The 昀椀ndings of the research should be presented in a professionally compiled report and the
report should cover the given tasks including,

 A comprehensive project plan - including a work, 琀椀me and resource alloca琀椀on/

breakdown using appropriate tools. A business area analysis Including the features and
opera琀椀onal areas of the business and the role of stakeholders and their impact on the
success of the business.
 A research paper - including applica琀椀on and evalua琀椀on of quan琀椀ta琀椀ve and qualita琀椀ve
research methods to generate relevant primary data and examina琀椀on of secondary
sources to collect relevant secondary data and informa琀椀on.
 An Ac琀椀on plan – including recommenda琀椀ons and evalua琀椀on of project outcomes
comparing the decisions given in the project plan.

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TASK – 01 and 02 : Project Management Plan

Task 1
1.1. Select an organiza琀椀on/ organiza琀椀on, a 昀椀eld, a case study or a scenario of your choice
that allows you to explore and study the relevant data of the applica琀椀on of Big data
technologies. Plan a small-scale research project on the impact of the applica琀椀on of big
data technologies in opera琀椀onal e昀케ciency.
Provide an introduc琀椀on and background to your project and the chosen organiza琀椀on /
昀椀eld or the scenario . De昀椀ne the scope and devise aims /objec琀椀ves of the project that you
are going to carry out. You also should include risks and bene昀椀ts of exploring the impact of
big data technologies of the chosen organiza琀椀on/s or the 昀椀eld.

1.2. Produce a comprehensive project plan including the following.

 Cost, scope, 琀椀me, quality, communica琀椀on, risk, and resources management plan.
 Comprehensive Work Breakdown Structure (WBS) with clearly de昀椀ned ac琀椀vi琀椀es and
milestones.
 Gan琀琀 chart to illustrate project schedule with realis琀椀c 琀椀me allocated for each ac琀椀vity
and clearly de昀椀ned deadlines for milestones.

TASK – 02
Discuss the features and opera琀椀onal areas of the chosen organiza琀椀on/s , the role and the
impact of stakeholders for the success of the business. You also need analyse the challenges
the organiza琀椀on/s may face in achieving the success and mee琀椀ng business objec琀椀ves by
applying big data technologies to achieve opera琀椀onal e昀케ciency.

TASK – 03: Research Report

Carry out the research to inves琀椀gate the “impact of the applica琀椀on of big data technologies in
opera琀椀onal e昀케ciency” and generate relevant primary data by applying appropriate qualita琀椀ve
and quan琀椀ta琀椀ve research methods. You need to examine secondary sources to collect
relevant secondary data and informa琀椀on to support the research. You then need to analyse
the data and informa琀椀on and interpret the 昀椀ndings to generate knowledge on how the
applica琀椀on of big data technologies supports business requirements in the iden琀椀昀椀ed

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organiza琀椀on/s .

TASK – 04: Ac琀椀on Plan

4.1 Communicate appropriate project recommenda琀椀ons derived from the research
data analyzed for technical and non-technical audiences and assess the extent to
which the project recommenda琀椀ons meet the needs of the chosen organiza琀椀on/s.
4.2 Discuss the reliability, accuracy, and the appropriateness of the research methods
applied while arguing and evalua琀椀ng the planning recommenda琀椀ons made in the
project plan comparing them to the actual outcomes and the need of the chosen
organiza琀椀on/s.

Table of Contents
Table of Figures........................................................................................................................
Table of Tables.........................................................................................................................
Acknowledgment......................................................................................................................
Activity 1..................................................................................................................................

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1.1...................................................................................................................................17
Activity 2..................................................................................................................................
2.1 Project Plan..............................................................................................................21
2.2 Research Work.........................................................................................................29
2.3 Milestones................................................................................................................42
Activity 3..................................................................................................................................
3.1 Research...................................................................................................................44
Activity 4..................................................................................................................................
4.1 Recommendations....................................................................................................52
4.2 Evaluate research methodologies.............................................................................52
4.3 Assessment the above Recommendations...............................................................54
References................................................................................................................................

Table of Figures

Figure 1 Sri Lanka Mobitel Telecom.................................................................................17

Figure 2 MIS of Sri Lanka Mobitel Telecom, Author developed......................................19
Figure 3 WBS, Author developed......................................................................................25
Figure 4 Gantchart, Author developed...............................................................................28

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Figure 5 Feedback form 1, Author developed...................................................................35

Figure 6 Feedback form 2, Author developed...................................................................35
Figure 7 Feedback form 3, Author developed...................................................................36
Figure 8 Feedback form 4, Author developed...................................................................36
Figure 9 Feedback form 5, Author developed...................................................................36
Figure 10 Feedback form 6, Author developed.................................................................37
Figure 11 Feedback form 7, Author developed.................................................................37
Figure 12 Feedback form 8, Author developed.................................................................37
Figure 13 Feedback form 9, Author developed.................................................................38
Figure 14 Responses 1, Author developed........................................................................38
Figure 15 Responses 2, Author developed........................................................................39
Figure 16 Responses 3, Author developed........................................................................39
Figure 17 Responses 4, Author developed........................................................................39
Figure 18 Responses 5, Author developed........................................................................40
Figure 19 Responses 6, Author developed........................................................................40
Figure 20 Responses 7, Author developed........................................................................41

Table of Tables

Table 1 Project charter.......................................................................................................23

Table 2 The difference between qualitative and quantitative research methods...............34
Table 3 Milestones.............................................................................................................43
Table 9 Appendix...............................................................................................................57

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Acknowledgment

I would like to thank my lecturer Mr. Anurada who support me to do this module
successfully and give important hints of the assignment. This work is made by myself

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based on my personal studies and research and also gives credits to my lecturer who
guided me to do this assignment successfully.

I like to thank my parents for giving me the effort to do my studies properly. Also, I
would like to thank my friends for their encouragement in doing the assignment.

Activity 1

1.1

Introduction

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The chosen organization for this research project is Sri Lanka Mobitel Telecom, one of
the leading telecommunication providers in Sri Lanka. Sri Lanka Mobitel Telecom Lanka
is offering various services such as mobile and fixed-line telephony, internet, and digital
services, sportswear to its customers. The field of study is the impact of the application of
big data technologies in improving operational efficiency within the organization. Big
data technologies refer to the use of advanced analytics, data processing, and machine
learning algorithms to extract valuable insights from large volumes of data.

While maintaining aspects of Confidentiality, Integrity, and Availability (CIA), the

company faces security challenges in safeguarding customer information, ensuring
transaction security, and preventing data breaches.

Figure 1 Sri Lanka Mobitel Telecom

Background

In recent years, the telecommunications industry has witnessed a massive influx of data
from various sources such as customer interactions, network performance, and social
media sentiments. Sri Lanka Mobitel Telecom also deals with huge amounts of data on a

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daily basis. By harnessing the power of big data technologies, the organization has the
potential to gain valuable insights and optimize their operations.

Scope

The scope of this research project within Sri Lanka Mobitel Telecom encompasses a
comprehensive exploration of Big Data Technologies and their impact on operational
efficiency. The study will concentrate on specific operational aspects within Mobitel,
such as managing customer service, optimizing network infrastructure, refining
marketing strategies, and enhancing data-driven decision-making processes. Its goal is to
investigate Mobitel's current methods of utilizing Big Data in these areas, assessing their
effectiveness, and pinpointing areas that could benefit from improvement. By examining
the technological framework, data analysis approaches used, and how insights are
integrated into business operations, the research aims to evaluate Mobitel's use of Big
Data to enhance operational efficiency across these diverse functional domains.
Moreover, it will identify challenges in implementing Big Data solutions, highlight
opportunities for enhancement, and propose practical recommendations to optimize
operational effectiveness through improved Big Data strategies.

The parties which use big data analytics can be graphically shown as follows.

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Figure 2 MIS of Sri Lanka Mobitel Telecom, Author developed

Aim of this research

The objective of this study is to assess how Sri Lanka Mobitel Telecom employs Big
Data Technologies, pinpoint opportunities to enhance operational efficiency, and suggest
practical suggestions to maximize their use for improved business outcomes.

The objectives of this research project are as follows:

 Analyze the existing data management and analytics processes at Sri Lanka
Mobitel Telecom.
 Identify opportunities where big data technologies can be implemented to enhance
operational efficiency.
 Evaluate the benefits and risks associated with the application of big data
technologies.
 Develop a comprehensive plan for implementing big data technologies within the
organization.

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 Measure the impact of the implementation by assessing key performance

indicators such as cost savings, customer satisfaction, and overall operational
efficiency.

Risks and Benefits

Risks:-
 Data security and privacy concerns may arise when dealing with large volumes of
customer data.
 Implementation of big data technologies may require significant investments in
infrastructure and resources.
 Resistance to change from employees who are not familiar with utilizing big data
technologies.

Benefits:-
 Improved decision-making capabilities through analysis of large datasets.
 Enhanced operational efficiency through automation and optimization of
processes.
 Increased customer satisfaction through personalized offerings and better
understanding of customer needs.
 Cost savings through optimized resource allocation and targeted marketing
campaigns.

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Activity 2

2.1 Project Plan

Project charter is a document which include the most wanted or valuable information
which is needed to take decisions in a summarize form.
Project charter is needed in order to permit to the project manager to start the approved
project and allow him to use organizational resources to achieve the objectives of the
project (Simplilearn, 2023).

This consists of budget plan, scope, time, quality, communication, risk and resource
management. First of all, project vision should be created. Then the roles and
responsibilities of employees should be identified. Resource plan should be created in
order to manage the resources correctly. At last, the risks should be analyzed. Project
charter of this business is as follows.

Project charter
Project name Improving efficiency using big data technology
Start date 18/10/2023 End date 18/12/2023
Problem statement Benefits
Sri Lanka Mobitel Telecom encounters  Improved operational efficiency by using
difficulties in enhancing operational Big Data analytics to streamline internal
efficiency across diverse business operations, enhancing resource allocation
sectors. Challenges in managing data, and workflow optimization.
insufficient decision-making insights,  Informed decision-making empowered by
and ineffective allocation of resources detailed data insights, guiding strategic
impede the company's capacity to utilize choices for better services, customer
its data assets efficiently. The lack of engagement, and resource management.
streamlined procedures and the failure to  Enhanced agility and responsiveness via
derive meaningful insights from the real-time data analysis, allowing swift
extensive available data within the adjustments to market demands, service

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company lead to underutilization of improvements, and better customer

resources and missed prospects for experiences.
advancement and creativity.  Enhanced competitiveness and innovation
by utilizing data-driven insights to detect
trends, forecast customer behavior, and
introduce customized innovative offerings.
Objective/ Goal Timeline
The research aims to evaluate Mobitel's 18/10/2023- Start date
current data handling, identify areas for 18/12/2023- End date
boosting efficiency with big data This project takes 2 months of period.
technologies, and assess associated
benefits and risks. It also focuses on
devising a detailed plan to integrate these
technologies and measuring their impact
by analyzing performance indicators like
cost savings, customer satisfaction, and
overall operational efficiency to
determine their effectiveness within the
organization.
Scope Team members
This study at Sri Lanka Mobitel Telecom  Management board
delves into the influence of Big Data  Financial manager
Technologies on operational efficiency in  Business analytics
key sectors including customer service
management, network infrastructure
optimization, marketing strategies, and
data-driven decision-making. Its
objective is to scrutinize Mobitel's
existing utilization of Big Data in these
areas, evaluate its efficacy, and pinpoint
avenues for enhancement by scrutinizing
technological frameworks, methods of
data analysis, and their integration into

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business processes. Furthermore, the

research seeks to tackle obstacles,
unearth prospects, and propose practical
suggestions to enhance Big Data
strategies for improving operational
efficiency at Mobitel.
Budget Resources
Hardware -100000 Hardware- PCs, Servers
Software -25000 Software- Software to develop high security
H/R (for 2 months) - 210000 network software.
(105000 per month) H/R- Developing team
Total 335000
Table 1 Project charter

2.1.1 Selected Organization

Choosing Mobitel Telecom in Sri Lanka as the focal point for investigating the influence
of Big Data technology in the country's telecommunications industry has several
compelling reasons. To begin, Mobitel holds a prominent position in Sri Lanka's telecom
sector, boasting substantial expertise and infrastructure in implementing cutting-edge
technologies. Their integration of Big Data tools reflects prevailing industry patterns and
potential optimal strategies within the local landscape. Secondly, Mobitel's extensive
operational reach and diverse customer base present a valuable dataset, offering an
excellent opportunity to scrutinize the real-world applications and effects of Big Data
technologies on a broad scale. Furthermore, their role as an innovator and technology
frontrunner in Sri Lanka's telecom sector suggests their probable leadership in utilizing
Big Data for operational enhancements. Consequently, they serve as an ideal case study
to explore the transformative impacts of these technologies on operational efficiency
across academic, scientific, and economic realms within the nation.

2.1.2 Study the organization

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Background

Founded in 1993, Mobitel is the primary mobile service provider in Sri Lanka and
operates as a fully owned subsidiary of Sri Lanka Telecom PLC. It holds the distinction
of being the first in South Asia to introduce a 3G network and subsequently launch 4G
LTE and 5G services within Sri Lanka, underscoring its legacy of innovation and
technological progress. Throughout its existence, Mobitel has strengthened its standing as
a prominent telecommunications company in Sri Lanka by delivering a diverse array of
services such as mobile communication, broadband services, enterprise solutions, and
digital services.

Vision

Mobitel aspires to be the foremost and highly respected provider of digital lifestyle
services in Sri Lanka by equipping both customers and businesses with inventive
solutions, cutting-edge technologies, and outstanding customer experiences.

Mission

Mobitel's mission centers on providing inventive solutions focused on customers while

spearheading digital transformation in Sri Lanka. The company strives to lead in
technological advancements, consistently improving operational efficiency, and
delivering exceptional value to its stakeholders.

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2.1.3 Prepare project management plan

2.1.3.1 WBS

Figure 3 WBS, Author developed

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2.1.3.2 Budget Plan

Hardware - Allocating Rs. 100,000 for essential hardware components, such as servers
and PCs.
Software - Setting aside Rs. 25,000 for fundamental software to establish a secure
network infrastructure and protect sensitive data.

2.1.3.3 Human Resources

Management Board - Budgeting Rs. 35,000 per month.

Financial Manager - Budgeting Rs. 40,000 per month.
Business analytics - Budgeting Rs. 30,000 per month.
Total Human Resource Cost for 2 months: Rs. 210,000.

Resource Management

Effective allocation and utilization of hardware, software, and human resources.

Managing financial resources efficiently to acquire necessary hardware and software
while staying within budget constraints. Fostering a cohesive team structure and
adherence to project guidelines for optimal resource utilization.

2.1.3.4 Risk Management

Identifying and mitigating risks related to project timelines, scope, and resource
allocation. Implementing contingency plans to address unexpected challenges, ensuring
project continuity despite potential obstacles.

2.1.3.5 Communication

Utilizing various communication methods, including video conferencing, meetings,

WhatsApp, Viber group chats, voice calls, emails, Skype, etc. Internal team
communication facilitated through emails, meetings, and dedicated communication

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channels like WhatsApp group chats. Engaging stakeholders and employees through
different platforms to ensure accessible information and effective collaboration.

2.1.3.6 Other miscellaneous plans

Scope

Project Scope - Developing a tailored Big Data Technology framework for Sri Lanka
Mobitel Telecom, aiming to improve operational efficiency through data-driven insights
and optimized workflows.
Future Scope - Continual enhancements and upgrades to the Big Data framework to adapt
to evolving industry needs and technological advancements.

Timeframe

Research Phase - Estimated duration of 2 weeks for in-depth research and analysis of
existing systems and requirements.
Implementation Phase - A 6 weeks timeframe for executing measures derived from the
research phase to leverage Big Data Technology for enhanced operational efficiency.

Quality Management

Clear delineation of roles and responsibilities among team members to ensure efficient
task completion. Prioritizing meeting project deadlines and adhering to quality standards
for implementing Big Data solutions to improve operational efficiency.

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2.1.4 PM Plan

Gant Chart

Figure 4 Gantchart, Author developed

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2.2 Research Work

Introduction

In recent times, the rapid advancement and widespread adoption of Big Data technologies
have brought about a significant revolution across various industries. Among these, Sri
Lanka's telecommunications sector, notably represented by Mobitel, has emerged as a
frontrunner in leveraging Big Data tools to improve operational effectiveness in diverse
areas such as academia, scientific research, and economic development. The integration
of these state-of-the-art technologies has not only redefined the management and
utilization of data but has also had a profound impact on different aspects of Mobitel's
functions, fostering innovation, well-informed decision-making, and remarkable
progress. This introduction sets the stage to delve into the diverse and far-reaching effects
of Big Data technologies in enhancing Mobitel's operational efficiency within Sri Lanka's
dynamic telecommunications landscape across academic, scientific, and economic
realms.

2.2.1 Define objective of the research

The objectives of this research project are as follows:

 Analyze the existing data management and analytics processes at Sri Lanka
Mobitel Telecom.
 Identify opportunities where big data technologies can be implemented to enhance
operational efficiency.
 Evaluate the benefits and risks associated with the application of big data
technologies.
 Develop a comprehensive plan for implementing big data technologies within the
organization.
 Measure the impact of the implementation by assessing key performance
indicators such as cost savings, customer satisfaction, and overall operational
efficiency.

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2.2.2 Literature Review

An extensive examination of the influence of Big Data technologies on operational

effectiveness within Sri Lanka's telecommunications industry, encompassing academic,
scientific, and economic domains, reveals a convergence of scholarly studies, industry
analyses, and case studies that underscore the transformative effects and potential of
employing data-driven approaches.

Academic Realm

Academic literature highlights how Big Data technologies have reshaped research
methodologies. Collaborations between telecom firms like Mobitel and academic
institutions have facilitated access to extensive datasets, enabling comprehensive analyses
for researchers. For example, (Abeysekera, 2016) explore the use of telecom data for
academic research, showcasing how such partnerships drive scientific inquiry and
innovation.

Scientific Progression

Various publications demonstrate Big Data's impact on scientific exploration in

telecommunications. Studies by researchers like (Harshani & Priyashantha, 2019)
illustrate how analyzing vast telecom network datasets has contributed to advancements
in network optimization, predictive maintenance, and technology development,
underscoring the role of Big Data in fostering scientific breakthroughs.

Economic Development and Innovation

Reports and analyses from credible industry sources offer insights into how Big Data
technologies have impacted Sri Lanka's telecommunications sector economically. Studies
conducted by economic think tanks and market research firms emphasize how the
utilization of data-centric approaches by firms such as Mobitel has driven innovation,

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attracted investments, and played a substantial role in advancing the country's economic
development. Detailed case studies outlining Mobitel's endeavors in using Big Data for
tasks like market analysis, customer segmentation, and targeted marketing campaigns
stand as convincing illustrations of this phenomenon.

Telecom Operational Efficiency

Studies and specialized documents within the industry thoroughly explore the concrete
advantages of employing Big Data technologies to enhance operational efficiency in the
telecommunications sector. Findings from research conducted by telecommunications
professionals and industry analysts highlight how Mobitel's integration of data analytics
tools has led to better network performance, improved customer satisfaction, and more
efficient operational processes. These studies frequently reference particular instances of
use and performance measurements to demonstrate the measurable influence of Big Data
on operational efficiency.

Regulatory and Ethical Considerations

Scholarly works also consider the regulatory and ethical dimensions linked to employing
Big Data in telecom operations. Academic literature and regulatory directives stress the
importance of handling data responsibly, safeguarding privacy, and adhering to legal
frameworks. This emphasis ensures the ethical utilization of consumer data to improve
operational efficiency.

2.2.3 Prepare Data collection process

2.2.3.1 Defining the Methodologies

Qualitative and Quantitative research methods

Qualitative research is defined as a market research method that focuses on obtaining

data through open-ended and conversational communication (Bhat, 2019). In this method
it concerns about ‘why’ people think so, but not about ‘what’ people think. Here it mainly

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concerns about the observations not about numerical values. In this method data are
collected by using observations, focus groups, in-depth- interviews, etc.
1. Observations – Here the company must see how many times a transaction related
one good is carried out, peoples’ behavior etc. observation can be simple or
behavioral.
2. Focus groups –This is a small group consist of 6-10 respondents within the target
market. The main aim is to find the answers to the problems defined.
3. In-depth- interviews- This interview is conducted between face to face. So that
the researcher can get the exact information from the customers.

Benefits of this method are, in-depth understanding of the attitudes and behaviors of
people can be gain, provide content useful for practical applications, more affordable than
other research methods, mainly focus on decisions, use smaller sample space than other
research methods, etc.
Disadvantages of this are, data can’t be proved because there is no document to prove it,
less reliability and validity of data, no numerical or statistical operations, high time
concern to collect data, etc.
Qualitative research method is also very important in collecting and analyzing problems
which has been elaborated as above.

Quantitative research is defined as the systematic investigation of phenomena by

gathering quantifiable data and performing statistical, mathematical or computational
techniques (Bhat, 2019). Here numbers are involved when doing the research. If numbers
are not involving, it’s not a quantitative research method. These are descriptive,
measurable and experimental data. Quantitative research methods gather information
from many sources such as, surveys (questionnaires), interviews, records, etc.
1. Surveys (Questionnaires) – Surveys can be conducted online by emailing the
question forms to the target groups. Or else by giving them question papers
offline. These questions are designed to gather data which will help researchers to
answer their research questions.
2. Interviews – This is a verbal communication between the researcher and the
participant. From this many information is gathered and it can be over the phone
or face to face.

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4. Records – This provide critical information to the research questions, because

these are related with numbers and these things can be proved and they are
accurate. Records are numbers and statistics used in different activities.

There’s a series of steps to follow qualitative research methods. They are, identifying the
research problem, to prepare questions for identified problems, examine the existing
work done such preparing questions, reply to the results received etc. and to develop a
research plan. For example, in this company there’s less sales of items per day, which is
the research problem. Questions should be prepared to get the reason for it. Some of
those questions are, less security, high prices and low quality of products. Then the
company have to check whether those problems have been repeated twice or someone
has answered to the questions company has to reply to it. Research plan includes from
whom these data are going to collect and how these data are going to collect. According
to this example reviews can be collected from employees, university students,
unemployed people, old citizens, etc.

Quantitative research methods are very much useful to analyze the problems of the
company. Some of the benefits of this method are, provide a relatively conclusive answer
to the research questions, output of the research is trustworthy, results can be common to
an entire target group, reliable data is collect, data can be collected quickly, scope of the
data analysis is wide, etc.
At the same time this method has one main disadvantage which is, they don’t listen to
peoples’ thoughts or opinions.
So quantitative research method is one of the best method to identify the problem and to
analyze the problem.

The above mentioned two techniques are important in different ways. The difference
between qualitative and quantitative research methods can be shown as below.

Qualitative research Quantitative research

Main focus Observations Calculations
Type of questions asked Open end questions Close end questions
From of data produced Descriptive data Numerical data

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Data collection instruments In-depth-interviews, Surveys, interviews,

observations, focus group records
Approach Subjective Objective
Table 2 The difference between qualitative and quantitative research methods

Quantitative Surveys - The methodology entails executing extensive surveys directed at

Mobitel employees, academic researchers, and significant stakeholders involved in
scientific and economic sectors. The primary objective is to accumulate quantitative data
related to their viewpoints, firsthand experiences, and perceived effects attributed to the
integration of Big Data technologies.

Qualitative Interviews - This technique involves conducting thorough and in-depth

interviews with specific individuals from industry expertise, academic research
backgrounds, and various stakeholders. The primary emphasis is to gather nuanced
qualitative insights, personal anecdotes, and detailed viewpoints specific to the impact of
Big Data within their respective professional domains.

2.2.3.2 Planning the Instruments/Tools

Quantitative Survey Tool - The process of conducting quantitative surveys will involve
utilizing online platforms such as Google Forms or SurveyMonkey. Structured
questionnaires will be crafted meticulously to evaluate perspectives, specific effects,
hurdles, and advantages arising from the implementation of Big Data technologies within
academia, scientific research, and economic sectors.

Qualitative Interview Guide - A comprehensive interview guide consisting of open-ended

inquiries will be formulated. This guide will play a crucial role in exploring qualitative
dimensions pertaining to the impact of Big Data. It will delve into individuals'
experiences, successful instances, challenges encountered, and potential areas for
enhancement across academia, scientific exploration, and economics.

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2.2.3.3 Data Analysis Tools

Quantitative Analysis Software - The analysis of quantitative data collected from survey
responses will involve using statistical tools such as SPSS, R, or Excel. These software
platforms will facilitate the examination of data, enabling the derivation of descriptive
statistics, correlations, and the execution of inferential analyses.

Qualitative Analysis Software - To analyze the qualitative data obtained from interviews,
specialized qualitative analysis tools like NVivo or MAXQDA will be employed. These
tools offer systematic methodologies for scrutinizing interview transcripts, allowing for
the identification of patterns, recurring themes, and key concepts. This systematic
approach aids in extracting meaningful and insightful information from the qualitative
data obtained.

2.2.3.4 Develop the Questionnaire

Feedback form

Figure 5 Feedback form 1, Author developed

Figure 6 Feedback form 2, Author developed

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Figure 7 Feedback form 3, Author developed

Figure 8 Feedback form 4, Author developed

Figure 9 Feedback form 5, Author developed

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Figure 10 Feedback form 6, Author developed

Figure 11 Feedback form 7, Author developed

Figure 12 Feedback form 8, Author developed

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Figure 13 Feedback form 9, Author developed

Responses

Figure 14 Responses 1, Author developed

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Figure 15 Responses 2, Author developed

Figure 16 Responses 3, Author developed

Figure 17 Responses 4, Author developed

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Figure 18 Responses 5, Author developed

Figure 19 Responses 6, Author developed

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Figure 20 Responses 7, Author developed

2.2.3.5 Finalize the data collection process

The data collection process involves following steps.

 Review and Validation - Reviewing and validating the survey and interview
guides involves conducting trial runs or seeking input from a small group of
participants to ensure their effectiveness.

 Recruitment and Data collection - For recruitment and data collection, the process
starts by engaging Mobitel employees, stakeholders, and customers through
survey distribution. Additionally, interviews with a diverse range of experts or
stakeholders are conducted to gather varied perspectives.

 Data handling and Analysis - In handling data, a systematic approach is taken to

collect and structure the information. Quantitative tools are employed to analyze
survey responses, while qualitative data undergoes thematic analysis.

 Documentation and Reporting - Documentation and reporting entail outlining the

methodology, data sources, and analysis methods used. A comprehensive report is

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compiled, incorporating actionable insights and recommendations derived from

the findings.

Following these steps enables the thorough evaluation of Big Data technologies' impact
on operational efficiency within Sri Lanka's telecommunications industry, focusing on
Mobitel, in a methodical and comprehensive manner.

2.3 Milestones

Milestones of the project is as follows.

Week 1 - Define Objectives and Scope

Gather stakeholders to define specific research objectives and finalize the project scope.
Confirm the key areas to focus on regarding Big Data technologies and operational
efficiency.

Week 2 - Stakeholder Engagement and Planning

Identify and engage key stakeholders including Mobitel representatives, academic

researchers, and industry experts. Plan stakeholder meetings to discuss contributions,
roles, and responsibilities.

Week 3 - Establish Project Management Plan

Develop a detailed project management plan encompassing WBS creation, budget

estimation, and resource allocation. Begin creating the risk assessment framework and
communication plan.

Week 4 - Create Work Breakdown Structure (WBS)

Develop a comprehensive WBS, breaking down tasks, timelines, and dependencies for
the project. Ensure alignment with defined objectives and scope.

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Week 5 - Budget Estimation and Resource Allocation

Finalize the project budget, considering expenses for data collection tools, participant
incentives, and analysis software. Define and allocate necessary resources such as team
members, data analysis tools, and external expertise.

Week 6 - Risk Assessment and Communication Plan

Conduct a risk assessment to identify potential project risks related to data collection,
analysis, or stakeholder engagement. Develop a communication plan detailing
stakeholder communication channel, reporting frequency, and escalation procedures.

End of Week 6 - Review and Finalization

Review the entire planning process for accuracy, completeness, and alignment with
research objectives. Make necessary refinements and finalize the planning documents for
approval.

Task Week Week Week Week Week Week

1 2 3 4 5 6
Define Objectives and Scope
Stakeholder Engagement and
Planning
Establish Project Management Plan
Create Work Breakdown Structure
(WBS)
Budget Estimation and Resource
Allocation
Risk Assessment and
Communication Plan
Review and Finalization

Table 3 Milestones

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Activity 3

3.1 Research

3.1.1 Data collection

For Mobitel, the collection of data encompasses a methodical approach to gather

information from multiple internal organizational sources and pertinent external
stakeholders. Below are customized steps designed for data collection at Mobite;

1. Questionnaire Distribution - Distribute structured questionnaires to Mobitel

personnel, university researchers working with Mobitel, and important players in
scientific and economic areas related to Mobitel's activities. Ensure that these
surveys include elements pertaining to Big Data technology, operational
ramifications, problems, and advantages.
2. Surveys and Interviews - Perform surveys and interviews with Mobitel workers
from various departments to assess their perspectives, encounters, and
observations about the use and impact of Big Data technology on company
operations.
3. Conduct qualitative interviews with industry professionals, academic
collaborators, and stakeholders associated with Mobitel. The purpose of this stage
is to collect detailed qualitative data, personal stories, and nuanced viewpoints on
the impact of Big Data in their specific fields.
4. Data Gathering from Internal Sources - Internal data collection involves gathering
information from inside Mobitel, including operational records, performance
measurements, and customer feedback specifically connected to the use of Big
Data technology.
5. Retrieve data from Mobitel's databases or records pertaining to the adoption and
use of Big Data techniques, their influence on service improvements, network
efficiency, and customer satisfaction.
6. External Data Sources - Acquire pertinent external data sources, including
industry papers, academic publications, and market research results, with a
specific emphasis on the influence of Big Data on the telecoms business in Sri
Lanka.

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7. Observation and Documentation - Observe and record the operational procedures

and interactions pertaining to Big Data technologies inside Mobitel.
8. Document observations and engagements during meetings, workshops, or
seminars that focus on the incorporation and results of Big Data in Mobitel's
activities.
9. Data Compilation and structure - Collect and collate all acquired data,
guaranteeing meticulous structure and classification for easy analysis.
10. Ensure the precision and dependability of the gathered data prior to advancing to
the analysis phase.

3.1.1.1 Dispatch the questionnaire

In order to ensure the efficient dissemination of the questionnaire to relevant participants

inside Mobitel, it is crucial to use a strategy. Start by identifying the specific individuals
who will be involved in the study, such as Mobitel employees from different departments
responsible for data management, analytics, and operations, academic partners involved
in research projects, and stakeholders from scientific and economic sectors associated
with Mobitel's activities. Create an extensive survey that covers questions on the effects,
difficulties, and benefits of using Big Data technology into the company's activities.
Clearly convey the goal and value of the questionnaire, highlighting the crucial role of
participant feedback. Distribute the questionnaire to all intended participants by using
internal communication channels, emails, or an online survey platform that is available to
everyone. Furthermore, establish a realistic timeframe and provide explicit guidelines for
the execution and submission of the survey, promoting engaged involvement and
guaranteeing thorough input from the targeted individuals.

By methodically implementing these procedures, Mobitel may efficiently disseminate the

questionnaire to pertinent individuals, optimizing participation and guaranteeing
thorough input about the influence of Big Data technology inside the firm.

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3.1.1.2 Collect the data

To collect and organize the obtained data at Mobitel, adhere to following systematic
procedures,

1. Gather the questionnaires that have been filled out – Collect all completed surveys
from the specified individuals inside Mobitel, ensuring that answers are properly
recorded and kept in a safe facility.
2. Arrange the sources of data – Classify the obtained data according to its sources,
including internal surveys, external research results, academic partnerships, and
any other pertinent sources of information pertaining to Big Data technologies
and their influence on Mobitel.
3. Validate the precision of the data – Verify the gathered data to ensure its
correctness, comprehensiveness, and coherence. Check for any missing or
erroneous entries that may need explanation or follow-up.
4. Management of digital information – To efficiently manage digital data, use
suitable software tools or databases for organization. Ensure the implementation
of accurate labeling, systematic file naming rules, and well-organized data
structure to provide easy access throughout the analysis process.

To methodically collect, arrange, and consolidate the obtained data on Big Data
technologies and their effects, Mobitel may adhere to these procedures. This will
guarantee that the information is easily available, precise, and prepared for thorough
analysis and reporting.

3.1.2 Data Analysis

In order to analyze data at Mobitel and assess the effect of Big Data technologies, it is
necessary to use a methodical approach:

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Data preprocessing – Collaborate and arrange the obtained data from multiple sources,
including survey results, interview transcripts, internal records, and external research
findings connected to Big Data technologies inside Mobitel's operations.

Quantitative analysis – Employ statistical analysis software such as SPSS, R, or Excel to

examine quantitative data acquired from surveys. Perform descriptive statistics to
succinctly summarize and analyze numerical data. Analyze correlations, frequencies, and
distributions to detect patterns or trends in the data.

Through a systematic application of data analysis methods include quantitative

techniques, Mobitel may get valuable insights into the effects of Big Data technologies.
This will facilitate informed decision-making and the possibility of improving the
company's operations.

3.1.2.1 Feed the data

In order to input the acquired data into an analytical framework for Mobitel, the first
stage entails arranging and merging the various datasets obtained from surveys,
interviews, operational records, and external research sources. Validate the precision and
uniformity of the compiled data, ensuring it is purged of any errors or inconsistencies.
Employ specialised analytical tools and software designed for processing both
quantitative and qualitative data, facilitating smooth integration and analysis. Enter the
structured datasets into the selected analytical platforms, ensuring appropriate formatting
and organisation for cohesive analysis. Partition the data according to pertinent factors or
categories, in accordance with the study goals and inquiries. This systematic procedure
provides the basis for carrying out thorough quantitative and qualitative evaluations,
enabling a full comprehension of the influence of Big Data technologies on Mobitel's
operations.

By adhering to these procedures, Mobitel may proficiently feed the gathered data into an
analytical framework, so enabling a methodical and perceptive assessment of the
influence of Big Data technologies on company operations.

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3.1.2.2 Analyze the data

To effectively analyze the effects of Big Data technologies, Mobitel must adopt a careful
approach to data analysis. Commence categorizing and organizing the gathered data,
which includes survey results, interview transcripts, and operational records. Utilize
quantitative analytical approaches, using statistical tools such as SPSS or Excel, to
concentrate on descriptive statistics, correlations, and inferential analyses. This will help
expose patterns and connections within numerical data. Concurrently, use qualitative
analysis methods using software such as NVivo or MAXQDA to examine interview
transcripts and qualitative replies, discovering patterns, emotions, and repeating ideas.
This technique combines both quantitative and qualitative data to provide a thorough
evaluation of the effect of Big Data technologies at Mobitel. It offers valuable insights
that are crucial for making informed decisions and improving operations.

By using these approaches, Mobitel can do a meticulous and thorough data analysis,
revealing significant insights into the influence of Big Data technologies on company
operations.

3.1.2.3 Drawing conclusion

After conducting a comprehensive analysis of the data pertaining to the impact of Big
Data technologies at Mobitel, several insightful conclusions can be drawn. The use of Big
Data technology has greatly increased operational efficiency across many departments, as
seen by greater network performance, simplified processes, and improved customer
experiences. Furthermore, although quantitative measures provide tangible
enhancements, qualitative insights highlight the subtle advantages, such as enabling
evidence-based decision-making and promoting inventive approaches in academic,
scientific, and economic fields. Nevertheless, there are still obstacles that need to be
overcome, particularly in guaranteeing the confidentiality of data and addressing the
ethical implications that arise from the use of consumer data. This requires a well-
balanced strategy that emphasizes adherence to legal frameworks while using the
revolutionary capabilities of Big Data. Furthermore, the report emphasizes the crucial
significance of relationships between Mobitel and academic institutions, demonstrating

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how partnerships have driven scientific progress and inventive solutions. In summary, the
research uncovers a diverse and complex influence of Big Data technologies at Mobitel.
It emphasizes both achievements and aspects that need further improvement, as well as
the ethical concerns that are essential for continuous development and innovation.

By streamlining these procedures, Mobitel may derive perceptive inferences from the
scrutinized data, facilitating well-informed decision-making and strategic planning to
harness Big Data technology in the company's operations.

3.1.2.4 Research report

In the below shows study on the Influence of Big Data Technologies at Mobitel

1. Summary – This document provides a succinct summary that emphasizes the study
goals, the used methodology, the significant discoveries, and the practical knowledge
gained from the analysis.
2. Overview – Overview of Mobitel's use of Big Data technology. The research aims to
investigate the effects of these technologies on operations and understand their
importance.
3. Approach – Comprehensive elucidation of the research methodologies employed,
encompassing the data collection methods, tools utilized, and analysis techniques
(quantitative and qualitative).
4. Collection and Analysis of Data – An examination of several sources for gathering
data, such as surveys, interviews, internal records, and external research results.
Overview of the data analysis process, emphasizing fundamental approaches and
instruments used.
5. Main Discoveries – Delivery of significant discoveries obtained via the examination of
the data. Findings are classified into several groups, including operational efficiency,
customer experiences, innovation, problems, and prospects.
6. Analysis and Explanations – Analysis and discourse on the primary discoveries,
including perspectives on the consequences of the findings. The relationship between
quantitative data and qualitative insights is crucial for obtaining a comprehensive
picture.

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7. Evaluation of Effects – Assessment of the influence of Big Data technology on many

parts of Mobitel's business. Provide quantification of quantifiable effects, if relevant,
substantiated by evidence obtained from the study.
8. Difficulties and Possibilities – Analysis and exploration of obstacles encountered with
the implementation of Big Data technology. Emphasizing potential for further
enhancements or optimizing the use of current technologies.
9. Suggestions – Practical suggestions derived from the study results and observations.
Proposed strategies or projects aim to maximize the use of Big Data technology to
improve operational efficiency and foster innovation at Mobitel.
10. Conclusion – Summary of the report's main findings and the overall influence of Big
Data technologies on Mobitel. Highlight the significance of using these technologies
to drive future expansion and enhance competitiveness.
11. Supplementary materials – Additional materials such as in-depth analysis reports,
survey questionnaires, or supplementary data used in the study.
12. Bibliography – Include proper citations for any external sources or material included
in the report. By organizing and analyzing the data, a thorough study report can be
created that offers a systematic and extensive summary of the results and insights
derived from the examination of the effects of Big Data technologies on Mobitel's
operations.

3.1.2.5 Get approval for the project

In order to get authorization for the study report about the influence of Big Data
technologies inside Mobitel, it is essential to adhere to the following procedures:

1. Compilation of the Report - Ensure that the research report is thorough,

organized, and contains all pertinent discoveries, insights, suggestions, and
supporting data.
2. Report submission - Present the study report to the designated authorities or
decision-making entities inside the firm. The report may be sent either by email or
by providing a physical copy at a prearranged meeting or review session.
3. Follow-Up and Confirmation - After concluding the presentation and submitting
the necessary documents, it is advisable to contact the relevant authorities to

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request comments, decisions, or any other actions needed for the final approval
process.
4. Integrate any required feedback - Upon receiving comments or ideas from the
authorities, integrate these recommendations into the report as necessary and
thereafter submit the amended version for ultimate approval.
5. Procedure for Approving Documents - Keep comprehensive records of the
approval process, including all forms of communication, meeting minutes, and
any official documents that verify the acceptance or approval of the study report.
6. To obtain approval for the research report on the impact of Big Data technologies,
it is important to carefully follow these steps and communicate with the relevant
authorities within Mobitel. This will help ensure that the report is recognized and
accepted within the organization.

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Activity 4

4.1 Recommendations

 Enhance data security standards and privacy protections to guarantee adherence to

regulatory frameworks. Allocate resources towards the development of a strong
cybersecurity framework and use encryption techniques to protect sensitive
customer information.
 Create sophisticated analytics capabilities by using machine learning and
predictive modelling approaches. Implementing this approach may improve
customer segmentation, predictive maintenance, and proactive service
management, leading to optimized network performance and enhanced customer
experiences.
 Employ Big Data analytics to get more profound insights into client behavior and
preferences. Execute focused marketing initiatives, customized services, and
individualized promotions to amplify client contentment and allegiance.
 Allocate resources to implement ongoing training initiatives aimed at enhancing
workers' proficiency in cutting-edge Big Data technology and analytics tools.
Promote a culture that prioritizes making decisions based on data across the whole
organization.
 Implement continuous monitoring solutions to monitor network performance and
operational procedures. Utilize real-time data to detect bottlenecks and enhance
operational procedures to achieve higher efficiency.

4.2 Evaluate research methodologies

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Evaluating research methodologies for their reliability, correctness, and appropriateness

is crucial to establish the validity and credibility of the results. So assess the suggested
study methodologies for examining the effects of Big Data technologies at Mobitel,

Dependability

Survey Methodology - Surveys are a dependable approach for gathering data from a
diverse group of people. The survey's reliability is contingent upon several elements,
including the questionnaire's design, sampling methodologies, and the consistency of
replies among participants.

Interviews - Qualitative interviews provide comprehensive and detailed insights. The

dependability of the study is contingent upon the interviewer's proficiency, the consistent
implementation of interviews, and the assurance of accurate transcription and
interpretation of data.

Accuracy

Quantitative surveys rely on the sample's representativeness and the development of

impartial, clear, and exact questions to ensure accuracy and prevent response bias.

Qualitative Interviews - The quality of qualitative interviews depends on the precision of

data transcription, meticulous interpretation of replies, and the capacity to record
complex insights with precision.

Suitability

Mixed-Methods Methodology - The combination of quantitative surveys and qualitative

interviews is suitable for achieving a thorough comprehension. It enables the

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triangulation of data, hence improving the validity of conclusions via the verification of
many sources.

The use of software such as SPSS and Excel for quantitative data analysis, and NVivo or
MAXQDA for qualitative analysis, is suitable and conforms to industry norms in both
areas.

These suggested research methodologies, such as surveys, interviews, and the use of
suitable tools for data analysis, are typically dependable, precise, and suitable for
examining the influence of Big Data technologies at Mobitel. However, it is crucial to
prioritize consistency in data collecting, maintain impartiality in asking, and handle
qualitative data diligently in order to improve the dependability and accuracy of the
study's conclusions.

4.3 Assessment the above Recommendations

The suggestions given for Mobitel cover a range of strategies in effectively utilizing Big
Data technologies. These encompass addressing operational, security, customer-centric,
and innovation-related issues for the company. So the recommendations has been assess
as follows,

Enhancing Data Security and Privacy - This suggestion is in line with the critical need for
strict data security and regulatory compliance. To secure sensitive consumer data and
ensure compliance with regulations, it is essential to fortify cybersecurity measures and
use encryption solutions.

Utilizing Big Data Analytics for Customer Insights - Using big data analytics to learn
more about the tastes and behavior of customers is a wise move. Optimizing marketing
campaigns and offerings by using this information may greatly enhance client
contentment and loyalty.

Investing in Employee Training and Data-Driven Culture - It is crucial to place a strong

focus on ongoing training programs for staff members to improve their knowledge of

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analytics and big data technologies. Making data-driven decisions a top priority across
the company may help people make better decisions.

Implementing Continuous Monitoring Solutions - Using real-time data analysis to

continuously monitor network performance and operational operations is a proactive
strategy. This makes it possible to find inefficiencies and bottlenecks, which makes
processes more streamlined and effective.

All things considered, these suggestions provide a comprehensive strategy for efficiently
using Big Data technology inside Mobitel. So, tackle important topics including security,
analytics, customer insights, staff training, process optimization, and innovation with the
goal of improving customer happiness and operational efficiency while guaranteeing
compliance and building an organization-wide data-driven culture.

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References

Abeysekera, N., 2016. Influencing Factors for Customer Satisfaction of Mobilemoney

Services, with Special Reference to McAsh Service by Mobitel, Sri Lanka, s.l.: s.n.
Bhat, A., 2019. www.questionpro.com. [Online]
Available at: https://www.questionpro.com/blog/qualitative-research-methods/
[Accessed 27 December 2023].
Bhat, A., 2019. www.questionpro.com. [Online]
Available at: https://www.questionpro.com/blog/quantitative-research/
[Accessed 27 December 2023].
Bhat, A., 2019. www.questionpro.com. [Online]
Available at: https://www.questionpro.com/blog/qualitative-research-methods/
[Accessed 31 December 2023].
Bhat, A., 2019. www.questionpro.com. [Online]
Available at: https://www.questionpro.com/blog/quantitative-research/
[Accessed 31 December 2023].
Harshani, S. & Priyashantha, K., 2019. THE IMPACT OF WORKFORCE DIVERSITY
ON INDIVIDUAL PERFORMANCE IN MOBITEL (PVT) LTD, s.l.: s.n.
Malsam, W., 2018. www.projectmanager.com. [Online]
Simplilearn, 2023. Simplilearn. [Online]
Available at: https://www.simplilearn.com/project-charter-and-its-importance-article
[Accessed December 2023].

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Appendix
Task No. Task 2023

October November December

1.1 Communication protocols

1.2 The effect of the search engine on

website performance

2.1 Front-end and back-end

2.2 The different between online website
creation tools and custom-built sites

3.1 ERD, design and wireframes of the

website

3.2 Database interface, HTML codes and

PHP codes

3.3 Evaluation of design and development

4.1 Evaluation of quality assurance

4.2 Test plan and test cases

4.3 User manual

Table 4 Appendix

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Grading Rubric
Grading Criteria Achieved Feedback

LO1 Conduct small-scale research, informa琀椀on gathering and data collec琀椀on to generate
knowledge on an iden琀椀昀椀ed subject
P1 Demonstrate qualita琀椀ve and quan琀椀ta琀椀ve research methods to generate relevant primary data
for an iden琀椀昀椀ed theme.
P2 Examine secondary sources to collect relevant secondary data and informa琀椀on for an iden琀椀昀椀ed
theme.
M1 Analyse data and informa琀椀on from primary and secondary sources to generate knowledge on an
iden琀椀昀椀ed theme.
D1 Interpret 昀椀ndings to generate knowledge on how the research theme supports business
requirements in the iden琀椀昀椀ed sector.
LO2 Explore the features and business requirements of organisa琀椀ons in an iden琀椀昀椀ed sector

P3 Discuss the features and opera琀椀onal areas of a businesses in an iden琀椀昀椀ed sector.

P4 Discuss the role of stakeholders and their impact on the success of a business

M2 Analyse the challenges to the success of a business in an iden琀椀昀椀ed sector

LO3 Produce project plans based on research of the chosen theme for an iden琀椀昀椀ed organisa琀椀on

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P5 Devise comprehensive project plans for a chosen scenario, including a work and resource
alloca琀椀on breakdown using appropriate tools.

M3 Produce comprehensive project plans that e昀昀ec琀椀vely consider aims, objec琀椀ves and
risks/bene昀椀ts for an iden琀椀昀椀ed organiza琀椀on.
LO4 Present your project recommenda琀椀ons and jus琀椀昀椀ca琀椀ons of decisions made, based on
research of the iden琀椀昀椀ed theme and sector
P6 Communicate appropriate project recommenda琀椀ons for technical and non-technical audiences. .

P7 Present arguments for the planning decisions made when developing the project plans.

P8 Discuss accuracy and reliability of the di昀昀erent research methods applied.

M4 Assess the extent to which the project recommenda琀椀ons meet the needs of the iden琀椀昀椀ed
organisa琀椀on, including fully supported ra琀椀onales for planning decisions made.

LO3 & LO4

D2 Evaluate the project planning recommenda琀椀ons made in rela琀椀on to the needs of the iden琀椀昀椀ed
organisa琀椀on and the accuracy and reliability of the research carried out.

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