The six important business objectives of information technology are new products,
services, and business models; customer and supplier intimacy; survival;
competitive advantage; operational excellence; and ?
A) improved flexibility.
B) improved decision making.
C) improved business practices.
D) improved efficiency.
E) improved business value.
ANSWER: B
Verizon Corporation's use of a Web-based digital dashboard to provide managers with
precise real-time information illustrates which business objective?
A) improved flexibility
B) improved decision making
C) competitive advantage
D) survival
E) customer and supplier intimacy
ANSWER: B
Which of the following choices may lead to competitive advantage? 1. new products,
services, and business models; 2. charging less for superior products; 3.
Responding to customers in real time?
A) 1 only
B) 1 and 2
C) 2 and 3
D) 1 and 3
E) 1, 2, and 3
ANSWER: D
The use of information systems because of necessity describes the business
objective of
A) operational excellence.
B) improved business practices.
C) competitive advantage.
D) improved flexibility.
E) survival.
ANSWER: E
The Mandarin Oriental hotel's use of computer systems to keep track of guests'
preferences is an example of
A) improved flexibility.
B) improved decision making.
C) improved efficiency.
D) customer and supplier intimacy.
E) operational excellence.
ANSWER: D
The move of retail banking to use ATMs after Citibank unveiled its first ATMs
illustrates the use of information systems to achieve which business objective?
A) improved efficiency
B) customer and supplier intimacy
C) survival
D) competitive advantage
E) improved decision making
ANSWER: C
Which of the following objectives best describes the business strategy behind the
technologies implemented by the San Francisco Giants, as discussed in the chapter
case?
A) customer and supplier intimacy
B) survival
C) competitive advantage
D) customer support
E) operational excellence
ANSWER: C
An example of a business using information systems to create new products and
services is
A) Wal-Mart's RetailLink system.
B) the Mandarin Oriental hotel's customer-preference tracking system.
C) Verizon's Web-based digital dashboard.
D) Apple Inc.'s iPod.
E) the San Francisco Giants play tracking system.
ANSWER: D
An example of a business using information systems to attain operational excellence
is
A) Wal-Mart's Retail Link system.
B) the Mandarin Oriental hotel's customer-preference tracking system.
C) Verizon's Web-based digital dashboard.
D) Apple Inc.'s iPod.
E) Citibank's ATMs.
ANSWER: A
An example of a business using information systems for customer and supplier
intimacy is
A) Wal-Mart's Retail Link system.
B) the Mandarin Oriental hotel's customer-preference tracking system.
C) Verizon's Web-based digital dashboard.
D) Apple Inc.'s iPod.
E) Citibank's ATMs.
ANSWER: B
A business process in the ________ function is producing bills of material
A) finance and accounting
B) human resources
C) manufacturing and production
D) research and development
E) sales and marketing
ANSWER: C
An example of a cross-functional business process is _______
A) identifying customers.
B) transporting the product.
C) creating a new product.
D) assembling a product.
E) paying creditors.
ANSWER: C
You have been hired by a non-profit agency to implement a system to handle their
donations. The system must be able to handle and record telephone, SMS, and
Internet donations, provide up-to-the-minute reports, and create highly
customizable mailing lists. In addition, event fundraisers need to be able to
quickly access a donor's information and history. Which of the following systems
will best meet these needs?
A) TPS
B) TPS with DSS capabilities
C) TPS with MIS capabilities
D) TPS with ESS capabilities
E) DSS with MIS capabilities
ANSWER: C
To monitor the status of internal operations and the firm's relations with the
external environment, managers need ________ systems.
A) decision-support
B) knowledge
C) transaction processing
D) management information
ANSWER: C
A(n) ________ is typically a major source of data for other systems.
A) transaction processing system
B) management information system
C) executive support system
D) decision-support system
E) knowledge management system
ANSWER: A
The term "management information systems" designates a specific category of
information systems serving _______________
A) integrated data processing throughout the firm.
B) transaction process reporting.
C) employees with online access to historical records.
D) the information technology function.
E) middle management functions.
ANSWER: E
You would use a(n) ________ in order to determine which of your suppliers has the
best and worst records for keeping to your production schedule?
A) MIS
B) TPS
C) UPS
D) DSS
E) CRM
ANSWER: A
A relocation control system that reports summaries on the total moving, house
hunting, and home financing costs for employees in all company divisions would fall
into the category of _______
A) knowledge management systems.
B) transaction processing systems.
C) executive support systems.
D) management information systems.
E) decision support systems.
ANSWER: D
Non-typical business problems with causes and effects that are rapidly changing are
typically handled by which type of information system?
A) MIS
B) TPS
C) ESS
D) DSS
E) KMS
ANSWER: D
________ systems are especially suited to situations in which the procedure for
arriving at a solution may not be fully defined in advance.
A) Management information
B) Transaction processing
C) Decision-support
D) Knowledge management
E) Resource planning
ANSWER: C
