Sling TV Transcript
Sling TV (1/29/2023, [Link] PM): 😊😊 Hi there! Go ahead and select what you need
help with. I'll assist you!
You (1/29/2023, [Link] PM): 📁 My Account
Sling TV (1/29/2023, [Link] PM): 😎 How would you like to manage your account?
You (1/29/2023, [Link] PM): 📄 Billing
Sling TV (1/29/2023, [Link] PM): 🧐 What would you like to learn more about?
You (1/29/2023, [Link] PM): 🏠 Main Menu
Sling TV (1/29/2023, [Link] PM): So, how can I help? 😊
You (1/29/2023, [Link] PM): 📁 My Account
Sling TV (1/29/2023, [Link] PM): 😎 How would you like to manage your account?
You (1/29/2023, [Link] PM): ❌ Cancel Subscription
Sling TV (1/29/2023, [Link] PM): We'd hate to see you go! Why do you want to
cancel?
You (1/29/2023, [Link] PM): Too expensive
Sling TV (1/29/2023, [Link] PM): Please click below to sign in.
You (1/29/2023, [Link] PM): 🔏 Sign In
You (1/29/2023, [Link] PM): Close
Sling TV (1/29/2023, [Link] PM): You have successfully signed into your Sling TV
account.
Sling TV (1/29/2023, [Link] PM): Did you know that you can save money by removing
Extras or changing your Base subscription?
You (1/29/2023, [Link] PM): Chat with an agent
Sling TV (1/29/2023, [Link] PM): Just a moment. I'm transferring you to a live
agent!
Sling TV (1/29/2023, [Link] PM): An agent will be with you in approximately 10
minutes
Sling TV (1/29/2023, [Link] PM): An agent will be with you in approximately 10
minutes
Sling TV (1/29/2023, [Link] PM): An agent will be with you in approximately 10
minutes
Sling TV (1/29/2023, [Link] PM): An agent will be with you in approximately 10
minutes
Sling TV (1/29/2023, [Link] PM): An agent will be with you in approximately 10
minutes
Sling TV (1/29/2023, [Link] PM): An agent will be with you in approximately 10
minutes
Sling TV (1/29/2023, [Link] PM): Hi there! Thanks for choosing Sling TV, the #1
Live TV Streaming Service. Visit our help center at [Link] for further
assistance in the future. My name is Robert. Who do I have the pleasure of chatting
with today?
You (1/29/2023, [Link] PM): Brad Freeman
Sling TV (1/29/2023, [Link] PM): Hello Brad. Hope you are well. How may I be of
assistance today?
You (1/29/2023, [Link] PM): I thought I canceled the auto payment. I guess it
didn’t finalize or something. I can’t afford since I just had surgery. I did this
the week before last because I knew I was having surgery. I was charged last night.
I need a refund before my bank account gets messed up. I canceled for sure when I
saw the charge.
You (1/29/2023, [Link] PM): I haven’t used sling in a while because I thought I
canceled it
Sling TV (1/29/2023, [Link] PM): I understand how this can be a cause for concern.
Sling TV (1/29/2023, [Link] PM): Allow me a moment to review your account on my
end.
You (1/29/2023, [Link] PM): Ok
Sling TV (1/29/2023, [Link] PM): Do you have an email confirmation for your
previous cancellation?
You (1/29/2023, [Link] PM): I didn’t check it. I had surgery Monday morning and
have been in bed most of last week
Sling TV (1/29/2023, [Link] PM): We hope for a speedy recovery!
Sling TV (1/29/2023, [Link] PM): With the cancellation of your subscription you
will continue service until 26-FEB-2023 [Link] PM EST you will not be charged
going forward. You will receive an email confirmation within 24 hours.
You (1/29/2023, [Link] PM): Thank you. It’s a long one for sure
You (1/29/2023, [Link] PM): No I need the money charged last night refunded
Sling TV (1/29/2023, [Link] PM): We're not able to process a refund for the
account. All cancellations are processed at the end of each billing cycle. So,
you'll continue to have access to your account for the remainder of your billing
cycle.
You (1/29/2023, [Link] PM): Ok, I’ll take care of it another way. I’ll never use
this service again
Sling TV (1/29/2023, [Link] PM): We are sorry to see you go. You can easily
restart your account on [Link] in case you decide to give us another shot.
Sling TV (1/29/2023, [Link] PM): Just so you know we have some free content
available though Sling Free even after you’ve cancelled!
We also have a-la-carte, standalone services that you can purchase without having
a Sling subscription!
You can find more information on our blog at [Link].
You (1/29/2023, [Link] PM): Ok, I guess this is a boy or something? You’re not
responding like a live agent would. Bye
Sling TV (1/29/2023, [Link] PM): Please rate your satisfaction with how well the
agent was able to resolve your reason for contacting Sling today.
Sling TV: This conversation has ended.
