Harold Hoover (9/6/2022, [Link] PM): Hi, I'm Hoover's chat assistant.
We're so
glad you're here!
Harold Hoover (9/6/2022, [Link] PM): How can we help you today? Please select
from the menu items below.
Harold Hoover (9/6/2022, [Link] PM): Menu Options:
My Order
Register my product
Reach Customer Service
Product Troubleshooting
Me (9/6/2022, [Link] PM): Reach Customer Service
Harold Hoover (9/6/2022, [Link] PM): Thank you!
Ok, we have a few options for you to connect with someone on our team. Please
select from the menu options below.
Harold Hoover (9/6/2022, [Link] PM): Menu Options:
Transfer to agent
Call Customer Service
Email Customer Service
Main Menu
End Chat
Me (9/6/2022, [Link] PM): Transfer to agent
Harold Hoover (9/6/2022, [Link] PM): Please hold while we connect you with the
next available customer service agent.
Harold Hoover (9/6/2022, [Link] PM): I need to collect some information before I
transfer you to an agent
Harold Hoover (9/6/2022, [Link] PM): What's your email?
Me (9/6/2022, [Link] PM): Horseprogrammer@[Link]
Harold Hoover (9/6/2022, [Link] PM): And your name?
Me (9/6/2022, [Link] PM): Donald Bailey
Harold Hoover (9/6/2022, [Link] PM): What do you need help with?
Me (9/6/2022, [Link] PM): Uh 75110
Harold Hoover (9/6/2022, [Link] PM): If you have a product model number, please
enter it now. Otherwise, type "general"
Me (9/6/2022, [Link] PM): Uh 75110
Harold Hoover (9/6/2022, [Link] PM): Got it. Case Number 05806344 has been
created.
Please save this number for your reference.
Madeline M (9/6/2022, [Link] PM): Hi! Thank you for choosing Hoover. My name is
Madeline, and I am happy to assist you today! If you left me a message up above,
please give me a moment to take a look over it. If not, please tell me how I can
help you.
Me (9/6/2022, [Link] PM): Please look at case #05006330 I think
Madeline M (9/6/2022, [Link] PM): I would be happy to look into this for you. One
moment, please.
Me (9/6/2022, [Link] PM): Yes
Madeline M (9/6/2022, [Link] PM): Thank you for holding Don. I look like the
previous agent recommend taking your model to a local store. Were you able to find
a store near you?
Me (9/6/2022, [Link] PM): According to your link the nearest service center is BB
90 miles away and I don’t own a car!
Madeline M (9/6/2022, [Link] PM): Ok, I do apologize for that. We can help you do
the warranty claim through email instead. I will be emailing you a receipt request.
When you get my email, please reply with a copy/picture of your receipt.
Note that the full date including the year needs to be visible on the receipt.
Once validated, our warranty team will send you a second email with instructions
within 3-4 business days.
Please keep your cleaner until the process is complete!
Me (9/6/2022, [Link] PM): Ok
Madeline M (9/6/2022, [Link] PM): Will there be anything else I can help you with
today?
Me (9/6/2022, [Link] PM): No thank you
Madeline M (9/6/2022, [Link] PM): I am happy I was able to assist you. Thank you
for contacting Hoover. Have a great night Don! I do want to let you know that you
might receive a survey asking if we provided you with 5-star service today. If you
do, please feel free to leave us feedback on your experience. You are more than
welcome to mention my name- and again, my name is Madeline M.
