Screen Questions

● Where are you currently living? Would you consider relocating?

o A: I'm living in Cancun, yes I can relocate if there is an offer that will meet my
requirements.

● What is your current situation?

o A: This question is very open, I want to assume that it refers to my work situation,
so i'm unemployed and meanwhile i work at my family's company.

● What are your key achievements?

o A: I always exceeded the expectations of what is expected to be done.

● What is your current salary? (Local Gross Currency)

o A: My last salary was around and sometimes above 30k mxn

● What are your salary expectations? (Local Gross Currency)

o A: Over 20k mxn is ok for a start, depending if i work at home or not.

● What is your notice period?

o A: Not sure what this means.

● Please provide details of your most recent role in terms of main responsibilities, team
structure and your role as part of that structure?
o A: In my last work I worked as a verification Legal Officer and Travel Sales Agent in
a call center with outbound and inbound calls, verifying that our travelers
complied with the legal requirements of the packages. I made outbound calls to
sell our all inclusive packages from more than 200 different resorts and offer travel
assistance to exceed the expectations of travelers. I was awarded as "TOP SELLER"
and "TOP PRODUCER" several months in a row and at the company's annual
celebration

Before that Travel advisor analyst and then I was this department's call center
supervisor, assisting travel advisors with escalated calls, cancellations, changes,
destination issues, air and ground portion issues, and also direct contact with
travel agents and direct clients. Sales of packages, tours, car rental insurance, etc.
Direct contact with airlines and hotels to get the best deals and service for our
customers.
● What is it that attracts you to this role and what would you like to achieve from the role?
o A: I know what this tourism business is all about and I love it. I am not too sure yet
what is the vacant position, but selling or just giving service to direct customers
and travel agents is one of the things I love the most. So it's always important to
do what you love, and even better if you get paid.

● What qualities and skills do you have that you feel are relevant to this role?
o A: Good communication skills and really good at listening, outgoing personality,
positive mindset (always important in every aspect of life) Expert at problem
solving also when lateral thinking is needed and this is actually one of my favorite
tasks in life in general, because I adapt really well. I also love working under
pressure and multitask and always keeping everything organized.

● Your understanding level of Hotelbeds?

o A: It offers travel solutions to direct clients and travel agents. It's a really big
company with a lot of destinations

1. Describe a time when you had to approach people, with different perspectives, for
support or cooperation.

I will keep it simple and short in these 3 examples.

I always try to approach people with different perspectives, and more when selling a
vacation. For example, there was a time when one of my clients did not wanted to go
to a secrets amr resort, even though they were only 2 adults traveling, they wanted to
stick to a family resort, so i had to start making the correct answers to know what was
all of this about, they did not wanted to tell me so i tried different ways of explaining
the product in this way they will open and tell me what was all this abouts, finally they
told me that they thought that an only adults resorts was people naked all around the
resort, so i have to show them pictures and more info to open their mind to a different
perspective they had.

2. Could you share an example of a situation in which teamwork enhanced your ability
to accomplish your goals or the outcomes?

So at my last job there was a time when we had too much work. 3 co-workers were
sick at home. So our tasks went over our head, so we had to divide each of our
responsibilities in 4 separate tasks and each one of us took one responsibility, so we
could focus only on that specific one and at the end we separated the last activity into
4 and we all did the same work and sales that day.

We had to trust each other and communicate really well, in order to accomplish this,
and we made it perfectly.

3. Tell me about a time, when you had to work in a changing environment, where you
had to be flexible.
When covid striked us all, i used to have a small family restaurant, but because covid
we had to close it and we had a lot of food in storage, so i decided to create a new
menu to sell all that storage food, it was not a fancy menu, so i looked for people that
will fit into this new not fancy menu.
So I took a motorcycle and started delivering this food by to security guards, people at
construction areas and all of the people working outside in covid