TRANSCRIPT 1
Norena, a student in Grade 7, is a client to be described in this case study. Norena’s
teacher referred her to guidance because of recently observed changes in her behavior.
The problem is that the girl has difficulties in relationships with her peers as she tries
to isolate herself from other students, her mood is mostly sad, and she often becomes
angry in interactions with peers, yelling at friends and using negative wording when
communicating with them.
Currently, Norena’s attitude to study, her mood, and performance are the areas of concern
for her parents and teacher.
The communication with Norena’s mother helped to determine that Norena’s behavior
began to change after her family had planned to move to Ohio, where the father could
get a good position. Thus, it is possible to assume that Norena experiences stress and
emotional pressure associated with moving and other coming changes in her life as
transitioning to a new town and school is challenging and difficult for students. The girl
experiences problems with coping with her feelings and possible fears about uncertainty.
Verbatim Clinical Skills Analysis of Evaluation of
Transcription and Clinical Thinking Counselor’s
Competencies Response
Student: Hi, are - - -
you the counselor?
Counselor: Hi, Counselor uses It is important to Counselor
yes. I’m one of the a probe to stimulate Student appropriately uses
counselors, how continue a to describe the a probe and
can I help you? conversation problem in her creates a trigger
and stimulate own words, to for Student to ask
Student to make her for some help, but
describe the formulate the the utilized
problem request for help. wording could be
more emotionally
colored.
Student: I got sent - - -
here by my
teacher to see you.
Counselor: Your Counselor The used At this stage of the
name is Norena, establishes approach can be conversation,
right? From Mrs. rapport with discussed as Counselor’s
Lefano’s class. Student. easily to technique is
demonstrate that appropriate to start
the Counselor is a positive and
focused on the client-oriented
Student and her conversation.
needs and ready
to help.
Student: Yep, - - -
that’s me.
Counselor: Well, Counselor The reason for It could be
thanks for coming, demonstrates the statement is possible to add
and happy to help respect and the necessity to more words about
you, and go over a validates the ensure students the purpose of this
few things with client while that the session session and its
you. I just want discussing the will be potential
you to know that conditions of confidential, but usefulness for
everything we talk the session parents will be students. This
about here is informed that it approach would
confidential. I will took place. help students
let your mom know adapt to the
that we have situation of
talked today, and communicating
I’m sure your with Counselors.
teacher probably is
going to email her
to let her know she
sent you to
guidance.
Student: Yeah… - - -
that’s fine.
Counselor: What Counselor uses This question is The use of general
happened in class a direct and necessary to help and unbiased open
that you got sent appropriate students start questions is
down to guidance? open question talking about the appropriate to
in order to learn problem, and it is stimulate clients’
more about a important for speaking and
situation or a Counselors to sharing details
problem collect all the about their
required problems and
information concerns.
Student: Well, - - -
during math, I was
working with my
group and the
teacher overheard
me calling Natalie
stupid, so she sent
me down.
Whatever, I don’t
care, they are all
stupid, I’m sick and
tired of everyone.
Counselor: Counselor uses It is necessary to The used
Norena, I Student’s demonstrate that technique is
understand you feelings the Counselor effective to build
are mad and reflection and understands the positive relations
aggravated clarifies the client’s feelings with the client, but
because of what case and wants to wording used for
happened. learn more about asking the
However, it is true the problem to question could be
that you were help while improved to
calling Natalie establishing accentuate
stupid, right, is that effective rapport. Counselor’s
what you said? awareness of
Student’s concern.
Student: Well, I - - -
was trying to help
her and she didn’t
get it.
Counselor: So Counselor Rephrasing or The used
you guys were rephrases the paraphrasing is statement is
working in a small case in order to important to effective to
group and emphasize the provoke students accentuate that
everyone was clear to add more Counselor is
supposed to do understanding details and focused on
this activity of the situation demonstrate that Student’s vision of
together. And the Counselor is the problem
Natalie didn’t interested in without making
understand it, and understanding the prejudiced
you called her that. case. This assumptions when
Right? technique allows paraphrasing the
for creating a list client’s ideas.
of problems to
focus on during
the session
Student: Yes. - - -
Counselor: How Counselor asks It is important to Counselors
would you feel if an open gain information effectively help
that would happen question to about the students focus on
to you, if someone learn about emotional her own feelings
called you that Student’s background of rather than actions
name in front of feelings. this situation and using an
other students? help students see alternative
a situation from a perspective.
different
perspective.
Student: I guess - - -
… I would be
embarrassed … I
just feel bad…
Counselor: When Counselor uses This practice Counselors could
you say you feel restatement to allows for gaining use an open
bad, you mean clarify Student’s clarity about question for this
sad? words Student’s feelings case: When you
associated with say you feel bad,
her fears what do you
regarding moving mean? This
to another town. approach provides
students with more
opportunities to
share deep
feelings and
thoughts.
Student: Yes, kind - - -
of …( silence) … I
just want to be by
myself, I have a lot
going on at home,
and I don’t
understand why
now things are
changing. Why
now …
Counselor: Counselors use Counselors need This practice is
Norena, I’m very empathetic and to demonstrate effective to
sorry you are sad reassuring support and encourage the
and feel a little statements. stimulate students client to share her
confused. I’m glad to share her feelings and
you came down to concerns. emotions. No
talk to us. You Student’s changes can be
know … expected reaction proposed.
Sometimes when is the willingness
we feel that to continue
something is conversation and
bothering us, one share her fears
good way to feel and anxiety
better is to express
those feelings, and
let out what is
bothering us.
Student: I’m just - - -
not comfortable
leaving everything
behind, why
couldn't they wait
until I finish 8th
grade.
Counselor: I’m Counselor Empathetic and Students are
sorry that you are demonstrates reflective effectively
so sad, and empathy, statements create encouraged to
frustrated and reflects a positive share her feelings
you’re going Student’s atmosphere. without being
through this. And I feelings, and Counselor judged. This
can only imagine asks about continues with an approach can be
how you feel wishes. open-ended viewed as
letting your friends question to learn appropriate, and
behind and more details no changes are
everything, I totally about the nature necessary.
see how this is of Student’s
affecting you. interactions with
What is it that you friends
want?
Student: I just - - -
want to graduate
here, you know …
I started here
when I was in PK,
and now I have to
meet new people
and make new
friends and I don’t
know if I’m going
to feel comfortable
in the new school.
Counselor: I Counselors use It is necessary to The order
totally understand reflective learn more about “reflection of
how you feel, I can statements, the situation and feelings-
tell you’re not rephrasing, and Student’s feelings rephrasing-open
happy moving. open questions. associated with it questions” is
Can you educate to understand appropriate to
me more about what provides the support students'
what’s happening background for speaking and
at home? When I her negative gather required
spoke to your behavior at data.
mom, I understood school.
your dad got a new
job opportunity in
Ohio.
Student: Yes, you - - -
know my dad has
been working in
this company for
many years and
now they offer him
a better position …
Counselor: Our Counselor uses Counselors need The supportive
parents always verbal listening to learn more phrase about the
want the best for techniques details about the role of parents can
us …Ok … Go problem and be changed and
on… How does stimulate refocused on
that make you Students to speak Student’s feelings,
feel? about the but the question is
situation at home. effective.
Student: Yeah,
and you know he’s
very happy
because he is
going to have
more time to
spend with us, and
he’s going to get
more money to
take us on
vacation…
Counselor: I see Counselor It is necessary to The technique
a little smile on accentuates a help students used is effective to
your face when positive become aware of provoke alternative
you talk about experience the positive thinking about the
this… I meant this associated with aspects of moving problem. The
is great, right. changes with to another town. technique of open-
Have you pictured the help of That is why it is ended questions
you in a new interpretation important to learn could be utilized to
house, new room, whether Student change this
going with your has any positive question: Have
parents over the visions of the you pictured you in
weekends to the situation with a new house?
park or doing a moving to Ohio.
little vacation
together? That’s
amazing.
Student: Yeah … I
know, I’ve been a
little hard on
myself and my
parents…
Counselor: Now Counselor It is necessary to Clarifications about
let’s explore … helps students learn why Student’s previous
Walk me through shift to positive Student’s attitude experience and
those happy associations to study has her thoughts about
moments that you related to her changed. In interesting
had experienced at study at school addition to the activities provide
this school. You and asks open situation at home, the background for
told me that you questions Student could understanding the
started here on PK experience some problem.
… Wow, that was difficulties with Nevertheless, the
7 years ago. Your her extra- reference to the
teacher told me curricular past events is not
you are great in activities that typical of the
art, you like music could change her choice/reality
and you are in the attitude to these therapy, and the
honor society and courses. used wording can
the leadership Therefore, it is be changed to
group, how do you important to learn focus on
feel about that? more details accentuating
about this aspect. Student’s relations.
Student: Good… I
have the student of
the month
recognition at the
end of the school
year and we had
ice cream and a
diploma, Ms.
Ramos put on
some music for us,
and my parents
came.
Counselor: Ok. Counselor Counselors make The selected
Let’s go back to helps students a smooth shift to technique is
that part and reflect on her discussing appropriate as it is
reflect on what experience, problems with based on the
you’re saying. I interpret it and academic positive analysis of
love the smile on realize changes performance. In the problem and
your face, and how in the emotional this case, the use the application of
enthusiastic you state and of positive regard unconditional
sound when you behavior is important positive regard.
talk about these
positive things that
you earned with
your good
behavior. What
changed?
Checking on your
grades, I can see
they are dropping.
Little be.
Student: It just - - -
makes me sad that
I won’t be able to
be with the friends
I grew up with, you
know…
Counselor: I Counselor It is needed to Counselor’s
totally get it… But, demonstrates help students approach is
we have to face acceptance, the change her appropriate as the
reality here, don’t understanding perspective of technique is used
you think that is of Student’s perceiving the without pressure,
better if you create feeling through situation and see but with respect.
more positive reflection and the advantages. Still, the use of an
memories with interpretation After finding out open question can
them? You still the aspects that be more preferable
have an entire cause the in this case.
school year before changes in
you move. Student’s
behavior,
Counselor wants
to propose the
ways to overcome
the problems.
Student: My best - - -
friend… Already
told me that she is
going to miss me,
but she will
FaceTime me to
talk…
Counselor: You Counselor Interpretation This approach
see, you found a emphasizes the adds clarity for allows for
great solution to solution found students to see accentuating the
the issue, even by Student with more solutions to importance of
though you will be the help of the problematic positive relations
a little far from interpretation situation. with peers, and it
your friends, you and acceptance Counselors use helps to change
still can this technique in Student’s attitude
communicate over order to to the overall
the phone and talk encourage problematic
about the students to focus situation according
experience you are more on positive to the principles of
having in the new moments. the choice/reality
town, and school therapy
district…
Student: Yes…
Absolutely… In the
end, is it not too
bad, right?
Counselor: Not Counselor The practice The path followed
too bad at all… I continues allows for getting by the Counselor
see it as an interpreting the rid of negative is effective as the
opportunity to experience for emotions Student accepts
meet new people students. associated with this approach to
and always think moving. shifting her
that changes are perception from
good … and this is negative to a
totally a positive positive one.
one for you and
the entire family.
Counselor: I will Counselor Student needs The technique is
just keep on calling demonstrates this effectively
on you. I hope support and encouragement introduced
after our talk helps to choose from an adult because, at this
today, you think a solution respecting her stage, Student is
and reframe your needs and ready to accept the
feelings and understanding her way of interpreting
thoughts, and fears. As a result, the situation
maybe something it is possible to promoted by the
to consider is to achieve the Counselor and
talk to your dad situation when take certain
and mom, and let Student feels safe actions to improve
them know how and can get rid of her relations with
deeply happy you her anxiety. peers and parents.
are for them and
his new job
opportunity.
Student: I think I - - -
will miss… I totally
see things from a
different place
now.
Counselor: I want Counselors Students need to The form of a
to check on you propose regular be aware of question indicates
every Monday, is support in a Counselor’s that the Student is
that ok? positive support and care the main and
manner. to change her respected decision
behavior. The maker in this
purpose of relationship.
Counselor is to
continue
cooperation with
the client to
guarantee they
will achieve goals
associated with
changing
ineffective
behavior.
Student: Yes, - - -
that’s fine…
Counselor: You Counselor Counselors need This approach can
guys have explains how to demonstrate be viewed as
leadership during their further what will be done rather effective to
the first period, just communication to really help the guide and
come by to say Hi, will be client. As a result, encourage
and if you feel that organized to Student can students.
you want to share provide realize that this
something with necessary adult will always
me, or there is support for be ready to help
something Students her.
bothering you,
don’t hesitate to
talk to me… I’m
here to help you…
Students: I - - -
appreciate it …
Counselor: Oh, I Counselor This statement is The form of the
totally forgot, hope proposes an necessary to proposition can be
you will apologize indirect solution ensure that improved to
to Natalie and the to resolve the Student will make become more
teacher? conflict. changes in her effective to
behavior. guarantee
students are not
under pressure. It
is possible to use
an open question
for that purpose
Student: I was - - -
thinking about
writing a note to
Natalie and talk to
Mrs. Lefano.
Counselor: You Counselor It is important to The selected
see that’s the demonstrates support Student technique is
Norena we know… appreciation with affirmation in effective for
I’m happy you’re and affirmation order to ensure closing the session
willing to change her progress in a positive and
and make things changes. At this encouraging
better. stage of the manner. No
session, students specific changes
need to be are required.
encouraged and
motivated to
change.
Student: Thanks.
See you Monday.
