The University of Manila

In Partial Fulfillment of the Subject

Feasibility Study

Submitted by:

Paño, Ma. Pauline D.

Gillado, Maiah Clarisse P.

De Jose, Paul Wency A.

Diokno, Princess Ann D.

Celon, Merry X'sha U.

Tesalona, Ma. Zhazel Grace A.

Dangupon, Leo Jr. V.

Submitted to:

Engineer Godofredo Blaquera

 ACKNOWLEDGEMENT

First of all, our group would like to thank each member for doing an amazing job

at each task. We are lucky to have each other while doing this journey of learning.

Second, to our professor sir Fred Blaquera for discussing how to do this proposed

business plan and the knowledge he gave us throughout our Industrial Engineering

years since day one that led us to this moment.

It’s also not possible without our family and friends who helped us. For our dear

respondents who answered our survey. It made this research possible with all of their

help.
 CHAPTER 1

INTRODUCTION

What is an errand runner service? Errand services are helping those people and

businesses who can't find time to complete their regular task. As the pandemic occured, the

need for food delivery services and transportation services became in demand. It is more

convenient to order food online and be delivered into the comfort of our home specially when

lockdowns were implemented same goes on with transportation services, public transportation

only had limited capacities and today it is still a struggle to commute. So targeted both of these

problems into one solution and added more flexible features like doing other daily task.

Our team values our client's time and safety in our errand runner service called GoTask.

Go Task Errand runner service is a home based service that is safe also for our workers.
 BACKGROUND OF THE STUDY

While thinking of a business proposal. We thought of something that would be a service for

people who are struggling right now. The time today is very different while in the pandemic. We

industrial engineering students decided we wanted to ease some problems that our society is

facing today, we want to improve the quality of our lives by providing services that minimize

cost, hassle and waste of energy and time. We made this business proposal to help not only

food delivery businesses and commuters but also those who don't have time to run their errands

or daily task. It is hard to use different apps to do different job. In one click, we can do it all for

our future clients. Specially those who are too old to go outside right. It is hard to risk the health

of people.
 CONCEPTUAL FRAMEWORK

 The technical study focuses services offered, equipment and materials. It focuses on

design of our pages since we are an online based errand runner and the sequence of

process of service.

 The marketing student targets overall competitive condition, target market, demand

forecast, pricing and promotion strategy. It emphasize our competitive edge and what

new can we give to our clients in this industry and how to stand out with the rest of the

competition.

 The financial study analyze all about sales, investments, cash flow, balance sheet,

return of investment and ration analysis. It shows if this business is profitable or not. It

shows if this service will be a hit in 5years prior.

 The management study shows form of ownership, job analysis, company and

management policies and how will it be manage in a form of an organizational chart.

 The socio-economic study shows the need of this service in the industry and the help it

can contribute to society in a form of survey and analysis.

 STATEMENT OF THE PROBLEM

This feasibility study is intended to evaluate the demand of an errand runner service here in

Metro Manila.

Specifically, it aims to evaluate and analyze the following areas:

The Technical aspect of the study.

 Service description

 Service Process

 Equipment material

 Page

The Marketing aspect of the study

The Financing aspect of the study

 Capitalization

 Source and Funding

 Total Sales

 Total expenses

 Income Statement (5 years projected)

 Balance Sheet (5 years projected)

  Cash Flow Statement (5 years projected)

 Return on Investment

 Ratio Analysis

The Management aspect of the study

 Form of Ownership

 Structure

 Job Analysis

 Company Policies

The Socio-economic aspect of the study

 Survey and analysis

 Contribution to the government

 Contribution to the society

Framework of the study

TECHNICAL MARKETING FINANCIAL SICIO-

MANAGEMENT
STUDY STUDY STUDY ECONOMIC

Service Final Form of Survey

Taget maket
description Assumption ownership Analysis

Delivery area Promotion Contributuion

Capital Job Analysis
service Strategy to society

Employee Demand Organization

Cash flow
work Analysis Chart

Delivery Maket
Requirements
process Strategy
Scope and limitation of the study

The study of Go task errand runner service is restricted and only provides services to

Metro Manila and nearby cities only and will be based on management, marketing, technical,

socioeconomic, and financial aspect of business. It is also home based so no office is required.

Workers such as book keeper, manager and call attendant should also be online as well.

Transactions are purely online and only directed to our social media page such as twitter,

facebook and instagram. Customers need to contact our legit social media page.

Significance of the study

The importance of this study is to help to ease people’s workload and saves more time and no

need to risk health issues outside the comfort of home while in the middle of a pandemic.

To customers: the researchers believe that the customers will benefit from this type of service

especially to their variety of services we offer and also has unique qualities to our competition.

To the researchers in doing the study, the researchers have acquired new skills and knowledge

that they can use in their profession. This paper can enlighten their thinking with regards to the

reality of life especially as we walk towards the path of the business world.

To our bookkeeper and call attendant: provides work for people who can qualify. We have

realistic expectations for job descriptions.

To our drivers (motor rider and car driver) : helps provide work for people who have a clean

driving record. No age limit.

 MYTHODOLOGY

This chapter describes and discusses how the researchers will gather the necessary

data and information that will be used in the entire study. It describes who will be the

respondents and focus of the research. This also shows the procedure of source of data and

methods of collecting data; these chapters also discuss the type of research, research design,

and the research locale where the study will be conducted and description of our product and

the outlook of the industry and the size of the industry, target market, market segmentation and

presentation, in marketing and sales activities, detailed of our product and service description

that we will going to apply to our business and the and competition that offers quite same

services as we do.

Research design

The researchers used descriptive design and we provided google form questioners

online. It was given to family, friends and even strangers residing in Metro Manila. The

participants who were asked to evaluate price points, services they like, if they like it, if they will

use our service or if how often they will use it. In total, we have 100 respondents.
Research locale

Our respondents our from all over Metro Manila. The respondents was given idea to what is

GoTask Errand runner service is all about with a brief explanation with what type of services we

can provide. Questionnaires are in a form of online google forms that was sent from messenger.

Respondents

Due to high amount of people who liked the idea of an errand runner servuces and is

interested in the services that we provide. We only selected 100 people that was given a google

form to answer online.

Sources and methods of collecting data

We used google forms. Google Forms can compile all the standard survey fields such as

text, multiple choice questions, dropdowns, linear scales, and grids to serve all sorts of data

collection needs. The data is seen in the google drive. It shows graphs.

We used primary data by giving the google forms to people then gathering and collecting

it.

Our respondents lives in

 Manila

Taguig, Manila

Sampaloc, Manila

 Pasay

 Marikina

 Valenzuela

 Pasig

 Las Piñas

 Novaliches

 Quezon City

Anonas, QC

Litex, QC

Tandang Sora, QC

Payatasz QC

Commonwealth, QC
 TECHNICAL STUDY

General Description

Go task is a residential supply chain company enabling a better quality of life through an online

shopping and delivery experience. The company will market the products and services of its

partnered retailers and services providers, pick up orders from their location, and facilitate

delivery. Customers can order groceries, convenience items, prescriptions, and more through

GO TASK's website, by phone, or in person at an employer's work site.

The purpose of GO TASK is to favorably impact our customer's work/life balance and improve

their quality of life.

In this career, customers could enjoy grocery shopping, dry cleaning drop-off and pick-up, going

to the post office, banking or paying bills, picking up medicines, visiting specialty shops, and

much more in this profession. Depending on your interests and skills, you may wish to provide

assistance to others. People go to errand runners when they can spare the costs required to

make their lives easier. Getting someone else to do your chores can give you free time to relax

or focus on other important things. Professional errand runners are thorough with their work,

eliminating the possibility of errors.

 As a result, many people nowadays are more than willing to pay for someone to run their

errands for them. This has prepared the way for the abrupt appearance of a slew of new

prospects, transforming the service industry into a multibillion-dollar enterprise.

Service Description

The target user for GO TASK's service is people who have busy lives, older adults etc.

GO TASK will reach this market by directly selling its services to the consumer within its delivery

area and by marketing its services to employers as a work/life balance benefit. Each services to

employers as consumers of these settings.

GO TASK’s services is an active Listening service. Giving full attention to what other

people are saying, taking time to understand the points being made, asking questions as

appropriate, and not interrupting at inappropriate times. GO TASK’s Services has made to

provide a broad variety of services enthusiastically and professionally. Our promise is to foster

an effective team collaboration in fulfilling every clients need. Our goal is to cater outstanding

customer assistance, and to advocate the SPIRIT of TEAMWORK.

Delivery Area Service

Customers placing an order online or by phone can request pick-up or drop-off of

products within 15 minutes delivery. Each errand has its own standard service time and some

have additional fees associated with them, but customers can track orders online and receive

email or text messages when their orders are ready for delivery.
Employee work/life program

GO TASK will operate or provide on-site pick-up and drop-off locations in the workplace.

Employers can now make it convenient and affordable for employees to not have to worry about

completing basic tasks. Designed to allow employees to concentrate on work and increase their

free time outside of work; it allows employees to drop-off and pick-up completed errands at their

work site at the beginning and end of each work day.

Convenience Store Delivery

GO TASK is located close to the customer, because it can also deliver conveniences

that its competitors cannot. Sometimes customers cannot wait a day or more for the few items

they need l, if they are out of toilet paper, laundry detergent, and diapers only GO TASK can

deliver a limited selection of consumer staples in 30-60 minutes. Go TASK’s SERVICES

provides essential services for the nearby residents like food, fuel, financial services or even

mail.

B2B/B2C Concept

While the end-user is the individual, GO TASK will also market its services to large

employers. This service will be marketed to businesses as a work/life balance benefit for their

employees. By selling the delivery wholesale and covering everyone at a location GO TASK will

create dense customer groups that can access its service for a little or no cost. Not only does

GO TASK's solutions reduce employee stress for an employer, but it helps solve the problem of

low customer density which has consistently been a large problem and frequent cause of failure

of businesses.
Everyone is busy in their lives, and there are several pending errands that people need to

attend. There aren't enough hours. Go TASK’s Services is here to help when you need a

second set of hands or wheels to finish your to-do list and make the most of it! Go TASK’s

Services reduce stress for less, Errands that make your life simple. Delivering on a promise of

trust because everything is handled with care.

HOW IT WORKS

Go Task is an on-demand errand service platform that aims to free up your time by connecting

individuals and small businesses with local runners and couriers, enabling anyone to complete

erands on the user's behalf.

 Select your errand type. Select your errand type from the list of available services

 Give more information regarding your errand. Tell us what you need, when, where

and what works for you. you will get your errand price and pay securely.

 Get your errand booked. Your runner arrives and gets the jobs done. Throughout the

course of your errand, we will be avaiable to support you via our customer support chat

on facebook and instagram pages.

For instance elderly men and women often need errands run or things picked up. But, they are

rarely in a position to go themselves, and hate depending on friends or relatives. Particularly

various studies conducted reveal most elderly don't mind paying for this unique service.

With more people working full-time and grumbling that they have more time than money, there

is a rising market for those who want to learn how to establish an errand business and make

real money.

In its most basic form, GO Task’s provides services such as grocery shopping, lending and

returning books, waiting for the cable person, and so on. As a result, no expert business

experience is required to start an errand service business. Having in-depth information, on the

other hand, will always increase your chances of success and speed up the process.
 MARKETING STUDY

Errand service providers are usually found in big metropolitan regions, large cities, and

villageswith a high average income, while they are occasionally hired by persons in lower

income brackets. These service businesses handle anything from laundry to personal shopping,

all with the objective of making their clients' lives and schedules easier. If you take the time to

properly promote your errand business, it may be quite profitable.

Target Market

Customers who can afford the luxury of an errand service should be targeted. It won't

make sense for to invest time and energy pursuing customers who can't or won't pay for our

services in this environment. Those in the upper and upper-middle income levels, as well as

business owners and corporations, will be the most inclined to patronize our establishment.

During the winter holiday season, however, more middle-income people may be willing to spend

money to assist them finish their shopping and gift-wrapping.

Promotion Strategy

We will pay promotions of our social media pages and boost our following and people

who see it. We created promotional website link to our social media pages. We made our

website is clean, attractive, and simple to explore. We provide details on the errand services we

provide, our charges, the areas we serve, and the advantages of employing an errand service.

Make a marketing strategy

To grow our business's audience, we will invest in marketing and advertising. Our

marketing strategy should center on how we will recruit new customers and advertise our

services to others. We also like to join in a business group to assist us in learning more about
the errand service industry and marketing our company. We will also comply to healthy

measures and to permit in LTO and LTFRB.

Demand Study

1. Do think you will use this?

The results show that there ara 55 of the respondents said that they will use

errand runner service while 40 of the respondents think that maybe they will use it

and 5 of the respondents said that they don't want to use errand runner service.

The result implies that our service has a chance to be patronized by the

customers based on the resulting findings.

2. What errands would you rather have someone else run for you?
 The result shows that most of the respondents said that they will use errand

runner service for food deliver and other respondents said it's for shopping,

groceries, gifts, etc. The result gave us the perspective of what errands they will

use our service for.

3. Do you think it is necessary?

The result shows that over 74 of the respondents said that it is necessary to use

an errand runner service while 25 of the respondents said that maybe it is

necessary and 1 of the respondents said that it is not necessary. By this result we

know that our service will be patronized by the customers.

4. What would you expect to pay for an errand running service?

The result shows that 32 of the respondents said that they are willing to pay

Php90-120 per hour for an errand runner service while 31 of the respondents said

that they are willing to pay Php60-80 per hour, 14 of the respondents said
 Php130-150 per hour, 11 of the respondents said Php90-120, 10 of the

respondents said Php60-80 and only 2 of the repondents said Php130-150.

These results gave us an idea on what will be the pricing for our service.

5. Where would you go to find an errand running service?

The result shows that 52 of the respondents said that they will find an errand

service from Social Media (Facebook, Instagram, etc.) while 42 of the

respondentssaid that they will find errand running service from Internet-search

engines.

6. How often would you expect to use an errand running service?

The result shows that over 45 of the the respondents said that they would

expect to use an errand service 1-2 times a week and 34 of the respondents

said 2+ times a month and 12 of the respondents said that only once they will
 use it and 9 of the respondents said that the will use it daily. These results gave

us an idea that most of the customers will use our service 1-2 times a week.

CHAPTER V
FINANCIAL STUDY

A. Financial Assumptions
1. Service revenue is P 20 per delivery.
2. Service Revenue and operating expenses will increase by 5% per annum
excluding depreciation.
3. There are 55 customers per day which will give rise to 20,075 customers per
year (55 x 365 = 20,075).
4. The effective tax rate for partnership is 30%.
5. The salaries expense is 40% of service revenue.
6. The contribution is P 5, 264.29 per partners.
7. There are 7 partners.
8. It is estimated that licenses and driver’s uniform and ids have 3 years useful
lives.

B. Capital Requirements

The capital that will be used to cover all the initial operations of the business would
be ₱36,850.00

. The financial requirement breakdown are as follows:

Registration Fee ₱ 550.00

Insurance ₱ 20,000.00
Advertising ₱ 7,000.00
Licenses ₱ 4,000.00
Driver’s Uniform and ID ₱ 5,000.00
Vehicle Stickers ₱ 300.00
Total Capital Requirement ₱ 36,850.00

Income Statement

GoTask
Statement of Financial Performance
For the Year ended December 31, 2022-2024

2022 2023 2024

₱ ₱ ₱
Service Revenue 401,500 421,580 442,660
Less: Operating
Expenses
Salaries expense (160,600) (168,630) (177,062)
Registration expense (550) (578) (606)
Insurance expense (20,000) (21,000) (22,050)
Advertising expense (7,000) (7,350) (7,718)
Vehicle stickers (300) (315) (331)
Depreciation expense (3,000) (3,000) (3,000)
Total operating
expenses (191,450) (200,873) (210,766)
Net Income before
Tax 210,050 220,708 231,894
Less: Tax (63,015) (66,212) (69,568)
Net Income after Tax ₱147,035 ₱154,495 ₱162,326
 GoTask
Statement of Cash Flows
As of December 31, 2022-2024

2022 2023 2024

Cash from Operating Activities

Cash from service rendered ₱401,500 ₱421,580 ₱442,660

Cash paid to employees (160,600) (168,630) (177,062)
Cash paid for advertising (7,000) (7,350) (7,718)
Cash paid for insurance (20,000) (21,000) (22,050)
Cash paid for registration (550) (578) (606)
Cash paid to government (63,015) (66,212) (69,568)
Cash Inflow/Outflow from Operating
Activities 150,335 157,810 165,656

Cash from Investing Activities

Cash paid for licenses (4,000) - -

Cash paid for drivers uniform and ids (5,000) - -

Cash paid for vehicle stickers (300) (315) (331)
Cash Inflow/Outflow from Investing
Activities (9,300) (315) (331)

Cash from Financing Activities

Cash contributed by partners 36,850 - -

Cash Inflow/Outflow from Financing
Activities 36,850 - -

Cash Balance, Beg - 177,885 335,380

Add: Net increase/(decrease) in cash 177,885 157,495 165,326
Cash Balance, End ₱177,885 ₱335,380 ₱500,706

GoTask
Statement of Financial Position
As of December 31, 2022-2024

2022 2023 2024

Current Assets
Cash ₱177,885 ₱335,380 ₱500,706
Total current assets 177,885 335,380 500,706

Non-current assets
Drivers uniform and Ids 5,000 5,000 5,000
Accumulated depreciation-Drivers
uniform and Ids (1,667) (3,333) (5,000)
Licenses 4,000 4,000 4,000
Accumulated depreciation-Licenses (1,333) (2,667) (4,000)

Total non-current asstes 6,000 3,000 -

Total assets ₱183,885 ₱338,380 ₱500,706

Current Liabilities

Accounts payable - - -

Total current liabilities - - -

Partner's Capital 183,885 338,380 500,706

Total partner's capital 183,885 338,380 500,706
Total liabilities and partner's ₱
capital ₱183,885 ₱338,380 500,706

Bal - - -
 GoTask
Statement of Changes in Partner's Capital
As of December 31, 2022-2024

2022 2023 2024

Partner's Capital, ₱ ₱ ₱
Beg 36,850 183,885 338,380

Add: Net Income 147,035 154,495 162,326

Less: Withdrawals - - -
Partners’ Capital, ₱ ₱ ₱
End 183,885 338,380 500,706

C. Financial Analysis/ Measurement of Profitability

A. Return of Investment

Return of Investment or the ROI is usually used to evaluate how well an

investment has performed. It is a profitability metric that is expressed as a percentage.
When the calculated ROI generates a positive percentage, it means that the investment
is profitable. It indicates that the returns have exceeded tha total cost. When the
calculated ROI has a negative percentage, it indicates that the investment is generating
loss.

Average Net Income 154,618.65

 Average Equity 340,990.40 45%

The average return on equity is 45%. This signifies that the partner's capital will earn an
average of 45% for three years. Therefore, the GoTask is a good business and
investment.

B. Payback Period

Playback period refers to the amount of time it takes to recover the cost of an
investment. The shorter the payback period, the more attractive it is for potential
investors.
Initial Investment 36,850
Average Income 154,619 = 0.24 (2
months and 25 days)
It will takes 2 months and 25 days to recover the initial investment
of P36, 850.
Cost Useful life Depreciation

Licenses 4,000.00 3 1,333.33

Driver's uniform and Ids 5,000.00 3 1,666.67

Total 3,000.00

Servic
e
Reven
ue
202 202 202
 2 3 4
No. of
custo 20,0 21,0 22,1
mers 75 79 33
 SOCIO ECOMOMIC STUDY

In this chapter we will tackle analysis of demographic structure, population dynamics,

infrastructure resources, status of human health and economic attributes like employment, per-

capita income, agriculture, trade, and industrial development in the study region.

Contribution to society

An errand runner service has a big contribution in society in many different ways. It gives

you more time for yourself instead of doing errands on your own. It also lessen the customer's

concerns or stresses and burnouts because it unloads their tasks. It benefits those who live a

busy life who find it difficult to manage their time on their career and household chores such as

doing the laundry, feeding their pets, preparations for a house party, the skillful workers can do

their personal errands for them. It'll give them more time to socialize.

It is practical to hire an errand runner service especially during this pandemic times

because people critically safeguard their health on the spreading virus and diseases. Instead of

going out of their households to buy their groceries and other errands outdoors, errand worker

services makes it possible to purchase this needs for you.

Appendix

Name: Ma. Pauline D. Paño

Birthday: December 14, 1998

Age: 23 yrs old

Address: Bicol st Payatas B, Quezon City

Nationality: Filipino

Religion: Buddhist

Email add: [email protected]

Mother: Eden D. Paño

Father: Dario R. Paño

Educational background

Primary: Saint Vincent Institute of Arts and Sciences

Secondary: Saint Vincent Institute of Arts and Sciences

Tertiary: The University of Manila

Course: Bachelor in Science, Industrial Engineering

NAME: GILLADO, MAIAH CLARISSE P.

BDAY: MAY 31, 2000

AGE:21

ADDRESS: door 2 Paguia, P dela Merced St., Bayumbon, Brgy. Poblacion, Norzagaray,
Bulacan

NATIONALITY: FILIPINO

RELIGION: ROMAN CATHOLIC

EMAIL ADD: [email protected]

MOTHER: GILLADO, MARILYN P.

FATHER: GILLADO, RONNEL V.

EDUCATIONAL BACKGROUND

PRIMARY: SIETE CENTRAL, ELEMENTARY SCHOOL

SECONDARY: HOLY FAMILY ACADEMY

TERTIARY: THE UNIVERSITY OF MANILA

COURSE: BACHELOR OF SCIENCE IN INDUSTRIAL ENGINEERING

Name: Princess Ann D. Diokno

Birthday: Aug. 27, 1999

Age: 22yrs old

Address: P.Herrera St. Tondo Manila

Nationality: Filipino

Religion: roman catholic

Email Address: [email protected]

Mother: Maidy Diokno

Father: Jay Diokno

Educational Background

Primary: Senator Claro M. Recto Memorial School

Secondary: Our Lady of Fatima Educational System

Tertiary: The University of Manila

Course: BS Industrial Engineering

Name: Merry X’sha U. Celon

Birthday: December 17, 1999

Age: 22 yrs old

Address: Sablayan occidental mindoro

Nationality: Filipino

Religion: catholic

Mother: Janet Celon

Father: Bernard Celon

Email: [email protected]

Educational background

Primary: San Vicente Elementary School

Secondary: Colegio De San Sebastian

Tertiary: The University of Manila

Ma. Zhazel Grace A Tesalona

Sept 19,1999

22y/o

Sablayan, Occ. Mindoro

Filipino

Catholic

Hayna Tesalona

Geoffrey Tesalona

Educ

Buenavista Elem School

Colegio de San Sebastian

Colegio de San Sebastian

The Univ of Manila

BSIE
Leo V. Dangupon

Sept 28, 1999

22

sby occ mdo

fil

catholic

Leo Dangupon

Mailee Dangupon

Educ

Buenavista Elem School

Colegio de San Sebastian

Colegio de San Sebastian

The Univ of Manila

BSIE
Name: Paul Wency A. De Jose

Birthday: September 18,1999

Age: 22yrs old

Address: Brgy. Longos, Malabon City

Nationality: Filipino

Religion: Roman Catholic

Mother: Corymar A. De Jose

Father: Wenceslao F. De Jose

Educational background

Primary: Dagat-dagatan elementary school

Secondary: Longos National Highschool

Tertiary: City of Malabon University

Survey

Questionnaires:

1. Do you know what an errand service is? If yes, Please give a brief description of what a
GoTask service is, if known:

2. Do you think you will use this?

3. What errands would you rather have someone else run for you?

4. Do you think it is necessary?

5. Have you ever used an errand running service? If yes, please describe your experience.

6. What would you expect to pay for an errand running service?

7. Where would you go to find an errand running service?

8. How often would you expect to use an errand running service?

9. What is your age?

10. Which part of Metro Manila do you live?