Effective February 16, 2023

Integration Hub and Automation Engine Overview

This overview is applicable to Customers with a stand-alone Integration Hub subscription or with an Automation Engine subscription that
includes Integration Hub entitlements.

Integration Hub Starter (PROD11415, PROD18250 & PROD19392)

Spokes
• Microsoft Teams • Slack
• AI Search
Graph API
• Slack WebHooks
• Cisco WebEx Teams
• Microsoft Teams
• Smartrecruiters
• Cisco WebEx Communications
Meetings • Twilio
• Miro
• Continuous • Utility Actions
• PagerDuty
Integration and
• Vonage
Continuous Delivery • Plivo
(CICD) Spoke • Workfront
• Rally
• Google Hangouts • Workplace from
• Roadmunk
Facebook
• Goto
• ServiceNow Remote
• Zoom
• Looker Instance (formerly
eBonding)
• Microsoft Teams

Protocols
• REST
• SOAP

Utilities
• Zip

Features
• Payload Builder step
• Retry policies
• Remote Tables

© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered
trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with
which they are associated

Page 1 of 6
 Effective February 16, 2023

Integration Hub Professional (PROD11418) and Automation Engine Professional (PPROD18247) *

Spokes

• Agent Client • Google Docs • Oracle Object

Collector Storage
• Google Drive
Management
• Ansible
• Google Cloud DNS
• Oracle Virtual Cloud
• Docker
• Gmail Network
• F5 BIG-IP • Qualtrics
• Google Sheets
• GitHub • SABA
• Google Tasks
• GitLab • Secureworks CTP
• GovNotify
• Gremlin • Shodan
• Lucidchart
• Infoblox • Microsoft AD • Smartsheet
• Jenkins • Microsoft AD v2 • Survey Monkey
• Jenkins V2 • Microsoft Azure AD • Trello
• JIRA • Microsoft Azure • Wrike
• Kubernetes Application
Insights
• Twitter
• Microsoft Azure
• Microsoft Resource
Azure Management
Artifacts
• Microsoft Exchange
• Azure DevOps Online
Boards
• Microsoft Exchange
• Aha! Server
• Amazon Alexa • Microsoft 365 Excel
• Amazon Elastic • Microsoft Intune
Container
Service • Microsoft OneDrive

• Azure Automation • Microsoft OneDrive

Document Services
• BMC Remedy
• Microsoft SharePoint
• Box
• [Link]
• Calendly
• Okta
• Confluence Cloud
• OneLogin
• Dropbox Business
• Oracle Autonomous
• Google Calendar DB
• Google Directory • Oracle Block Storage
• Oracle Boot Volume
• Oracle Cloud IAM
• Oracle Compute
Engine

© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered
trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with
which they are associated Page 2 of 6
 Effective February 16, 2023

Apps
• Orchestration
Protocols
• Powershell
• SSH
• JDBC
Features
• JSON Parser
• XML Parser

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trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with
which they are associated Page 3 of 6
 Effective February 16, 2023

Integration Hub Enterprise (PROD11482), Integration Hub Professional V2 (PROD19394),

Automation Engine Professional (PROD19395) and Automation Engine Enterprise (PROD16725,
PROD19397, PROD17160)*

• Coup • Microsoft
Spokes
Azure Virtual
• DocuSign
• Adobe Experience Machines
Platform • First
• Microsoft Azure
Advantage
• Adobe Sign Virtual Network
• Crowdstrike
• Amazon Connect • Microsoft Dynamics
• Google CRM
• Amazon Cloudwatch
Identity and
• Microsoft Endpoint
• Amazon DynamoDB Access
Configuration
• Amazon EC2 • Google Cloud Manager
Datastore
• AWS Elastic BeanStalk • Microsoft
• Google Cloud Dynamics 365 for
• Amazon EBS
Functions Finance and
• AWS IAM Operations
• Google Cloud
• AWS Translate Load Balancer • Microsoft SCCM
Usage Metering
• Amazon RDS • Google Cloud
Pub Sub • Microsoft SCCM
• Amazon Route53 Spoke
• Google Cloud SQL
• Amazon S3 • Microsoft Security
• Google Cloud Response Center
• Amazon SNS Storage
• Amazon VPC • Navex EthicsPoint
• Google Cloud
• Asana Virtual Network • Oracle EBS spoke

• Automation • Google Cloud • Oracle Financial

Anywhere VPC Access Cloud

• AWS Certificate • Google • Oracle HCM Cloud

Manager Compute Engine
• Oracle
• AWS Cloudformation • Google Persistent Peoplesoft
Disk Financial
• AWS Elastic Load
Balancing • Jamf • PRO
Unlimited/Magnit
• AWS Lambda • JHA (Jack Henry
Associates) • Pluralsight
• AWS OpsWorks
• Jira Service • Redox Electronic
• Azure Blob Management Health Record
Storage Spoke
• Microsoft 365
• Azure Traffic • Salesforce
Manager • Microsoft Azure
Cosmos DB • Salesforce
• BigFix Inventory Marketing Cloud
• Microsoft Azure
• Blue Prism Managed • SAP Ariba
• CFPB Storage
• SAP Concur
• Confluent Kafka REST • Microsoft Azure
• SAP Commerce
Proxy SQL Database
Cloud
• Cornerstone • Microsoft Azure
• SAP ECC IDoc
Notification Hub
© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered
trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with
which they are associated Page 4 of 6
 Effective February 16, 2023

• SAP ECC RFC • Success Factors • YouTube

• SAP Fieldglass • SumTotal • Zendesk
• SAP S4 HANA IDOC • UKG • Udemy
• SAP S4 HANA RFC • UCF • UIPath
• ServiceNow • Workday
Kafka Consumer Financials
• Socure • Workday HR

Features
• Data Stream actions
• Introspection (dynamic inputs and dynamic outputs
• REST API trigger

Apps and Flow Templates***

• Password Reset
• Flow templates
Integration with AD
for Cloud
• Access services • Password Reset
Management Integration with Azure
Automation • Flow Templates AD
for Service
• Flow Templates for • ServiceNow Kafka
Desk v1
Access Consumer
management
• Remote Process • Virtual Agent for
• Flow Templates for Citrix ITSM
Synch
Notifications Connector
• Flow Templates for • Password Reset
Documents integration with Okta
Management
• Password Reset
• Flow Templates for integration with
IntegrationHub Google Directory
Enterprise
• Client software
• Flow templates for Distribution
HR Management
• Client
Software
Distribution 2.0

***: Apps Entitlement only included in Integration Hub Enterprise (PROD1482), Automation Engine Professional
(PROD19395) and Automation Engine Enterprise (PROD16725, PROD19397, PROD17160)

© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered
trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with
which they are associated Page 5 of 6
 Effective February 16, 2023

Definitions
- A Spoke is a predefined action, flow, and/or integration for connecting or automating third party
systems or processes within Flow Designer.

- A Protocol is the communication format of mechanism used when interacting with a third-party
system.

- A Utility is a common, reusable, solution to facilitate integration development.

- *Each package includes entitlement to all spokes, protocols and utilities in lower tier packages.

- ** Remote Instance Spoke Transactions are not counted against Transaction entitlement.

© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered
trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with
which they are associated Page 6 of 6