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Customer Complaint Submission Form

The document is a complaint request form that collects information such as customer name, card details, contact information, and allows the customer to select the nature of their complaint from options like services, cards, loans, charges, and others. It collects the customer's signature and contact information to call them within 3 working days to explain the nature of their complaint.

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chloewalkerhr
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37 views1 page

Customer Complaint Submission Form

The document is a complaint request form that collects information such as customer name, card details, contact information, and allows the customer to select the nature of their complaint from options like services, cards, loans, charges, and others. It collects the customer's signature and contact information to call them within 3 working days to explain the nature of their complaint.

Uploaded by

chloewalkerhr
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Complaint Request Form

Primary Customer’s Name:

Visa Card X X X X X X

Mastercard X X X X X X

Supplementary (1) X X X X X X

Supplementary (2) X X X X X X

Quick Cash X X X X X X

Mobile: ( ) Tel. (Off): Tel. (Res.):

Complaint about

Services Misbehaviour Disputes Statement


Cards Misselling SMS
Loans Delay Services/Poor Customer Services Manager service
Charges Charges (AMF, OLF, LPF) Breach of Customer Services Manager agreement/contract
a. Annual Fee Interest Misleading advertising product information
b. Late Payment Fee Card limt Failure to carry out instruction

c. Card Limit Personal Loan Others

Please explain the nature of your complaint in your preferred language and we willcall you within 3 working days.

Customer’s Signature: Date:


DD MM YY

Email this form to contactus@[Link] Terms and conditions apply

For official use only

Date:
FORM/COMPREQ/E/28062020

DD MM YY

Office Location:

Name & Signature of Customer Services Officer:

Reference no.: SQ/01/08


Dubai First is a trademark owned by First Abu Dhabi Bank PJSC

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