ZIARAT ALI MALIK

Shalimar Link road, Lahore. Mobil: +92 300 4133277 Email: [Link]@[Link]

Professional Summary
A versatile, self-motivated, quick learner, with proven experience in Operational related clerical support task
through coordination of diversified administrative service in different field like Software house, Telecom,
Construction & Real Estate Industry. Skilled in Negotiation, Team Building, Team Handling, Online Support,
Operations Managements, Document Management, Health and Safety, through the effective use of personnel
and resources.
Educational Qualifications:
 IGC Occupational Health and Safety (NEBOSH) 2021 – 2021
NEBOSH Leicester- England
 Master of Business Administration (MBA) 2009 – 2011
AIOU Isd with collaboration of Commonwealth of Learning Canada
Organizational Experience
Organizations:
 Madni Estate & Builders, Lhr - Pak Sep 22 to date Sales /Operation Executive
 Wood Tech Mobel, Lhr - Pak May 20 to Feb 22 AM Reporting/Operations
 Systems Limited, Lhr - Pak Mar 19 to Apr 20 Reporting Operation Executive
 New Life Developers (PVT) Ltd, Lhr - Pak Mar 18 to Nov 18 Sales & Recovery Coordinator
 du Telecom, Abu Dhabi – UAE Mar 13 to Feb 18 Sales /Operation Executive
 Telenor Pakistan, Lhr - Pak Apr 05 – Mar 13 Operation Executive *
 Shahid International, Lhr - Pak May 04 – May 05 Assistant Accountant

* * * * * * * * Madni Estate & Builders * * * * * * * *

 Connecting with new leads and making follow-ups with potential clients & try to close the leads with sales or
final remarks
 Making customer’s invoices as per requirements
 Handling queries related to account from clients
 Any other task assigned from CEO
* * * * * * * * Wood Tech Mobel * * * * * * * *
 Assist to Manager regarding planning and implementing the organization strategy & Controlling the Official
Documents
 Coordinate with operational team and support them regarding organizational work
 Coordination with vendors related (Sales & Queries)
 CV Screening, Supporting to Manager for recruitment
 Preparing reports Daily, Weekly, Monthly, Quarterly, Yearly
* * * * * * * * Systems Limited * * * * * * * *
 Document Collection and maintaining retailer KYC with accurate data.
 Coordination with vendors related (Sales & Queries)
 Supporting Sales Team regarding Operational issues
 Responsible of CV Screening, Supporting to Manager for recruitment & sales, operational, HR, Medical issues
 Preparing reports Daily, Weekly, Monthly, Quarterly, Yearly
 FS Account Activation & Issues
* * * * * * * * New Life Developers * * * * * * * *
 Maintain document control through digitally and review Project cash flows
 Making Monthly Reports for GM Sales & Marketing & Directors
 Customer Data Management (New Customer Creation/ Modification in Customer Relation Management)
 Handling Operation Queries related Sales and Recovery, SMS Generation, CRM Payment updates
 Ensure that our construction site all the documents are up to date
 Checking the documents of New Dealer’s (Account Opening Form) and refer to finance Department..
 Maintaining dealer’s data base as per requirements and posting dealer stock channelization.
 * * * * * * * * du Telecom -UAE * * * * * * * *
 Handled more than 150 accounts including Government, Oil and Gas and Banking & Finance Sectors regarding
Mobile, data GSM services
 Fulfillment performance dashboard report and share with Sales Director.
 Developed deep CR at all levels, through intensive networking and providing best in class customer service.
 Handling all kind of Official Documents & Customer Application with supporting documents, receiving,
dispatching, scanning & Filing Accordingly
 Coordinating with team and account managers regarding Operational queries
 Reporting Daily Sales, Inventory Stock, activation, deactivation of Mobile & add-on, blocking/unblocking
 Training for new employees & Daily Stock & day end reports
* * * * * * * * Telenor Pakistan * * * * * * * * * * *
 Controlling all kind of Customers Data receiving from all over the Pakistan
 Entering customer data in CRM as per CSAF, Document classification, sorting, filing and proper archiving.
 Performs document quality check in accordance to PTA (Pakistan Telecommunication Authority)
 Worked as point person of collection Team & Achieved the highest recovery percentage 96%.
 Worked as billing and activation team member
 Handled operational task as per departmental head’s instruction
 Processing internal and external requests related to subscriptions (activation / deactivation of add on,
blocking/unblocking, termination etc.)
 Broad casting bulk collection SMS and promotions
 Coordinating with concerns stakeholders Internal/External Email handling (internal/external)
* * * * * * * * Shahid International * * * * * * * * * * *
 Maintaining financial records & Entering Data in ERP Software
 Generating invoices and sending to clients
 Handling accounts payable and receivable
 Maintain daily expense sheet
 Submitting the sales tax returns
 Handling accounts related inquiries from internal and external sources
**********************
Achievements
 I’ve achieved Certificate of Appreciation in January 2015 from Vice President of Du Telecom UAE.
 I’ve achieved 96% Collection achieving award in January 2012 of from TELENOR Pakistan.
 I’ve achieved Employee of the month Award of February 2012 from TELENOR Pakistan.
 I’ve achieved Employee of the month Award of May 2012 from TELENOR Pakistan.
Additional Skills
 Ability to work in a fast-paced environment to set deadlines
 Analytical skills & Ability to utilize tools,
 Excellent oral and written correspondence with an exceptional attention to detail
 Ability to work as Team Leader, Operational Support, Planning
 Passionate about work and positive approach System
IT Skills
 CRM (Customer Relation Management-Siebel) Zoho CRM (Customer Relation Management)
 CAM (Customer Account Maintenance) BSCS (Business Support and Control System)
 ERP (Enterprises Resource Planning) VAD (Voucher administration)
 Tracker & Share Point Win Cash (Sale CDR Express (Call detail)
 Support Toll) Windows XP, 7 to 10 MS Office Internet (etc.)
Languages
English: Fluent; read, write and speak Urdu: Fluent; read, write and speak
Punjabi: Fluent; read, write and speak Arabic: Beginner; Read, Write & Speak

Availability Earliest start date: immediately