HOUSEKEEPING NCII
PROVIDE VALET AND BUTTLER SERVICE TO GUESTS
Goodmornig Maam Welcome to RCT Hotel
Guest : Good morning I have a
Reservation today under tha name of_____
Okay mam just wait for a while I’ll just check your name in the Reser-
vation Book
Okay mam your name has been confirmed. You reserved Room number
2 with single bed and free buffet lunch and dinner good for
one person for 2 nights and 1 day. Is that all
Correct mam?
Guest : Yes.
Here is your Room card mam and if you have any Questions or
Request dont hesitate to call us.
Just wait the lady Butter in the waiting area mam to assist you room
and the facilities here in our hotel. Thankyou again mam, and have a
nice day!
Butter: Hello mam Good morning I’m______ and I am lady buttler for to-
day.
Guest:Yes goodmorning.
Buttler: Let me assist you mam and let me explain to you our hotel fa-
cilities.
This is our waiting area mam, over there is our Restaurant open in ex-
actly 6 o’clock in the morning and close in 10 o’clock in the evening.
Butter: Okay mam we are already in your Room, may I have your Room
card mam.
Buttler: Where would you like me to put your things mam?
Guest: Just put there beside the cabinet please.
Buttler: Okay mam but before we go out mam I would like to imform to
you our room facilities.
This is our switch mam if you like turn on lights, our mini bar mam if
you to stock some beverages, and our trashcan mam. Is there anything
else that I can do for you mam?
Guest: no, thanks
Buttler: ok mam enjoy your day!
Hello good morning this is_______housekeeping department, how may i
help you?
Guest : Hello i would like request 2 towels and 1 pillow please.
: Yes sir but before everything else may I
know your name and your room number please.
Guest:this is Ms.______ Room 2
Yes mam your name is _______ and room 02 and you are requesting 2
towels and 1 pillow
btw mam what time would you like to deliver your Request?
Guest: I would like to deliver at exactly 1:00 in the afternoon please.
Okay mam we will deliver your request at exactly 1pm. Is there any-
thing do you nees mam?
Guest: None
Okay mam thankyou for calling housekeeping department. Enjoy you
stay and have a nice day!
Valet Sevice
Guest: Yes
Valet: Good afternoon mam I’m_______ from house keeping department
I’m here to deliver your request 1 pillow and 2 towel, may I come in?
Valet: where would you like me to put your Requet mam?
Guest: Just put on a top of bed please.
Valet: is there anything do you need mam? Okay mam thankyou for
calling housekeeping department.
Butler: (knock) Good morning mam! Check out time mam I’m____ and
I’m your buttler for today.
Buttler: Okay mam let me assist you
Guest: ok thankyou.
