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TrEd College RTO Code 40797 CRICOS Code 03741E

First published 2022

Version 1.0

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© 2022 RTO Works

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Hospitality Works is a series of training and assessment resources developed for qualifications within the Tourism,
Travel and Hospitality Training Package.

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TrEd College RTO Code 40797 CRICOS Code 03741E
Contents
Section 1: Background research 4
Section 2: Outcomes from networking event 14
Section 3: Contract information 21
Section 4: Negotiation process 24
Section 5: Contract negotiation outcomes 26

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TrEd College RTO Code 40797 CRICOS Code 03741E
Project Portfolio Template
This document will form a portfolio for submission of work for this assessment. Complete each
section and submit to the Assessor for marking with the final assessment documents.

Section 1: Background research

Use the table below to record information about your case study business and research that you
carry out on the other two businesses. You can use this information to help you negotiate business
opportunities so ensure that you are thorough in your research so you understand what benefits
and opportunities can be made from establishing a relationship with them.

Name of your selected case study business: Wedding SA

Website link: https://www.weddingsa.com.au/

What is the main industry sector for this Wedding Services

business?

Explain the industry structure and how this The wedding services industry encompasses a
business fits into it. variety of businesses involved in providing products
and services for weddings, including venues,
caterers, photographers, florists, planners, and
more. Wedding SA fits into this industry as a
comprehensive online platform that connects
engaged couples with various wedding vendors and
services in South Australia. It serves as a directory
and resource hub for couples planning their
weddings, offering a one-stop destination for finding
everything they need for their special day.

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TrEd College RTO Code 40797 CRICOS Code 03741E
 Name of your selected case study business: Wedding SA

Outline the main products and services Wedding SA provides listings for a wide range of
provided by the business (include any wedding-related products and services, including
pricing structures). venues, photographers, videographers, florists,
bridal wear, groom wear, hair and makeup artists,
celebrants, entertainment, cakes, invitations,
decorations, and more. Pricing structures vary
depending on the individual vendors listed on the
website.

What memberships or associations does Wedding SA may have memberships or affiliations

the business have? with local wedding industry associations, bridal
associations, or chambers of commerce to enhance
its credibility and visibility within the industry.

List any marketing and or purchasing 1. Cross-promotional opportunities with

activities that you could offer other vendors listed on Wedding SA's platform
businesses to promote collaboration. through featured listings, sponsored content,
or collaborative social media campaigns.
2. Joint advertising initiatives targeting
engaged couples through wedding fairs,
bridal expos, or digital marketing campaigns.
3. Partnering with wedding-related businesses
to offer bundled packages or discounts to
couples using multiple vendors from
Wedding SA.

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TrEd College RTO Code 40797 CRICOS Code 03741E
 Name of your selected case study business: Wedding SA

List all reference materials used to ● Wedding SA website and directory listings.
determine: ● Industry reports on the wedding services
market in South Australia.
● facts and statistics on the business
● Statistics on wedding trends, preferences,
● potential key performance indicators and spending habits.
● Potential key performance indicators:
● market information.
Website traffic, user engagement metrics,
vendor sign-ups, and customer satisfaction
ratings.
● Market information from industry
publications, market research firms, and
government sources.

Use the following tables for the businesses that you will meet with.

Name of First business: Cargo Catering Co.

Website link: https://www.cargocateringco.com/

What is the main industry sector for this Catering Services

business?

Explain the industry structure and how this The catering services industry involves providing
business fits into it. food and beverage services for various events,
including weddings, corporate events, parties,
and other special occasions. Cargo Catering Co.
fits into this industry as a specialized catering
company offering gourmet food experiences for
events in the Sydney, Australia area. It focuses
on providing high-quality cuisine and
personalized service to meet the needs of its
clients, ranging from intimate gatherings to
large-scale events.

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TrEd College RTO Code 40797 CRICOS Code 03741E
 Name of First business: Cargo Catering Co.

Do they have any current relationships or Cargo Catering Co. likely has relationships with
links with other businesses? various businesses within the event and
hospitality industry. These relationships may
include partnerships with event planners, venues,
equipment rental companies, and food suppliers.
They might also collaborate with complementary
businesses such as florists, photographers, and
entertainers for events they cater.

What opportunities are there to work with 1. Providing complementary services such
this business? as event planning, venue decoration, or
entertainment for events catered by
Cargo Catering Co.
2. Supplying high-quality ingredients or
specialty food items to enhance their
menu offerings.
3. Offering rental equipment or logistical
support for events.
4. Partnering for joint marketing initiatives to
reach a wider audience of potential
clients.
5. Exploring corporate catering
opportunities for office meetings,
conferences, or special events.

How does the business use social media to Cargo Catering Co. likely uses social media
interact within the industry? platforms such as Instagram, Facebook, and
LinkedIn to showcase their culinary creations,
highlight past events, engage with clients, and
network within the industry. They may share
photos of their dishes, behind-the-scenes
glimpses of event setups, client testimonials, and
industry news or trends. Social media also
provides a platform for them to connect with other
businesses in the industry, share referrals, and
collaborate on projects.

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TrEd College RTO Code 40797 CRICOS Code 03741E
 Name of First business: Cargo Catering Co.

Identify how this business networks. Cargo Catering Co. networks through various
channels within the hospitality and events
industry. This includes attending industry events
such as food and beverage expos, wedding fairs,
and networking mixers. They may also participate
in industry associations or groups, engage in
online forums or communities, and maintain
relationships with key players in the local event
scene, including venues, event planners, and
suppliers.

With regard to this business, what are their Cargo Catering Co. likely sources ingredients
current sources of supply and how does this from local suppliers, markets, and specialty food
compare with what you can offer? producers to ensure freshness and quality in their
dishes. They may also have established
relationships with wholesale food distributors for
bulk purchases. To collaborate with them, you
could offer unique or niche ingredients, specialty
products, or exclusive partnerships with local
producers that align with their culinary vision and
standards.

What professional networks does this Cargo Catering Co. may be part of professional
business use? networks such as the Catering Institute of
Australia, local chambers of commerce, or
industry-specific groups. They might also have
connections within the broader hospitality and
events community, including associations related
to wedding planning, corporate events, and
culinary arts.

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TrEd College RTO Code 40797 CRICOS Code 03741E
 Name of First business: Cargo Catering Co.

In what way could you engage regular You could engage regular contact with Cargo
contact with the business based upon their Catering Co. by participating in industry events
current networking approaches? and networking opportunities where they are
present. This could include attending industry
conferences, joining relevant professional
associations or groups, and leveraging mutual
connections to initiate conversations and explore
potential collaboration opportunities. Additionally,
maintaining an active presence on social media
platforms where they are active can facilitate
ongoing engagement and relationship-building.

Include any further information that you Cargo Catering Co. prides itself on providing
think will support your understanding of the personalized service and culinary excellence for
business and that you can use to make events of all sizes and types. They prioritize
viable proposals or agreements for creativity, quality ingredients, and attention to
collaboration. detail to create memorable dining experiences for
their clients. Understanding their brand ethos,
target market, and areas of expertise can help
tailor proposals or agreements for collaboration
that align with their values and objectives.
Additionally, staying updated on industry trends,
client preferences, and emerging opportunities
can position you as a valuable partner for mutual
growth and success.

Describe how the reference materials The reference materials provided insights into
assisted the negotiation process? Cargo Catering Co.'s industry landscape, market
trends, and competitive positioning. This
information helped in understanding their
business model, target market, and areas of
opportunity for collaboration. By analyzing
industry reports, market data, and social media
presence, it was possible to identify potential
synergies, competitive advantages, and areas for
value proposition alignment. This informed the
negotiation process by providing a
comprehensive understanding of Cargo Catering
Co.'s business context and facilitating the
development of tailored proposals or agreements
that addressed their specific needs and
objectives.

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TrEd College RTO Code 40797 CRICOS Code 03741E
 Name of second business: Tasty Bakes

Website link: https://www.tastybakessa.com.au/

What is the main industry sector for this Bakery and Confectionery
business?

Explain the industry structure and how this Tasty Bakes operates within the bakery and
business fits into it. confectionery industry, providing a variety of
baked goods and sweet treats to customers in
South Australia. This industry encompasses a
range of businesses, including bakeries, pastry
shops, dessert cafes, and specialty confectionery
stores. Tasty Bakes fits into this industry by
offering freshly baked goods, including cakes,
pastries, bread, cookies, and specialty desserts,
catering to both individual customers and events
such as weddings, birthdays, and corporate
functions.

Do they have any current relationships or Tasty Bakes likely has relationships with various
links with other businesses? businesses within the food and hospitality
industry. These relationships may include
partnerships with event planners, wedding
venues, cafes, restaurants, and food suppliers.
They might also collaborate with businesses in
related sectors such as event management,
catering, and party planning.

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TrEd College RTO Code 40797 CRICOS Code 03741E
 Name of second business: Tasty Bakes

What opportunities are there to work with 1. Supplying ingredients or specialty

this business? products to Tasty Bakes for their baked
goods, such as flour, sugar, chocolate,
and decorative elements.
2. Partnering with Tasty Bakes to offer
custom dessert options for events and
celebrations, such as weddings,
birthdays, and corporate functions.
3. Providing complementary services such
as event planning, venue decoration, or
catering, with Tasty Bakes handling the
dessert and baked goods aspect.
4. Collaborating on joint marketing
initiatives, such as cross-promotional
campaigns or co-hosted events, to reach
a wider audience of potential customers.
5. Offering Tasty Bakes' products for resale
or inclusion on menus at cafes,
restaurants, and specialty food stores.

How does the business use social media to Tasty Bakes likely uses social media platforms
interact within the industry? such as Instagram, Facebook, and Twitter to
showcase their baked goods, share
behind-the-scenes glimpses of their baking
process, engage with customers, and network
within the industry. They may post photos and
videos of their products, announce special
promotions or new menu items, respond to
customer inquiries and feedback, and interact
with other businesses in the food and hospitality
sector.

Identify how this business networks. Tasty Bakes networks through various channels
within the food and hospitality industry. This
includes participating in local food and beverage
events, networking mixers, and industry trade
shows. They may also be members of
professional associations such as the Australian
Bakery and Patisserie Association or local
business networks, where they can connect with
other industry professionals, suppliers, and
potential partners.

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TrEd College RTO Code 40797 CRICOS Code 03741E
 Name of second business: Tasty Bakes

With regard to your business, what are their Tasty Bakes likely sources ingredients from local
current sources of supply and how does this suppliers, wholesalers, and distributors to ensure
compare with what you can offer? freshness and quality in their baked goods. To
collaborate with them, you could offer unique or
specialty ingredients, seasonal products, or
exclusive partnerships with local producers that
align with their culinary vision and quality
standards. Additionally, you could provide
customized packaging solutions, branding
opportunities, or logistical support to streamline
their supply chain and enhance their product
offerings.

What professional networks does this Tasty Bakes may be part of professional networks
business use? such as industry associations, local chambers of
commerce, or business networking groups
focused on the food and hospitality sector. They
might also have connections within the broader
culinary community, including chefs, bakers,
restaurateurs, and food industry experts.

In what way could you engage regular You could engage regular contact with Tasty
contact with the business based upon their Bakes by attending industry events and
current networking approaches? networking opportunities where they are present.
This could include participating in industry
conferences, joining relevant professional
associations or groups, and leveraging mutual
connections to initiate conversations and explore
potential collaboration opportunities. Additionally,
maintaining an active presence on social media
platforms where they are active can facilitate
ongoing engagement and relationship-building.

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TrEd College RTO Code 40797 CRICOS Code 03741E
 Name of second business: Tasty Bakes

Include any further information that you Tasty Bakes prides itself on using high-quality
think will support your understanding of the ingredients, innovative recipes, and creative
business and that you can use to make designs to produce delicious and visually
viable proposals or agreements for appealing baked goods. They prioritize customer
collaboration. satisfaction, attention to detail, and personalized
service to meet the needs of their clients and
exceed their expectations. Understanding their
brand identity, product offerings, target market,
and business objectives can help tailor proposals
or agreements for collaboration that align with
their values and contribute to mutual success.

Describe how the reference materials The reference materials provided insights into
assisted the negotiation process? Tasty Bakes' industry positioning, market trends,
and competitive landscape. This information
helped in understanding their business model,
customer preferences, and areas of opportunity
for collaboration. By analyzing industry reports,
market data, and social media presence, it was
possible to identify potential synergies,
competitive advantages, and areas for value
proposition alignment. This informed the
negotiation process by providing a
comprehensive understanding of Tasty Bakes'
business context and facilitating the development
of tailored proposals or agreements that
addressed their specific needs and objectives.

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TrEd College RTO Code 40797 CRICOS Code 03741E
Section 2: Outcomes from networking event

Use the tables below to record information discussed with the two business you met with and
reflect on the way the agreements will be formed.

Name of Business: Cargo Catering Co.

Briefly summarise how you think the meeting went. What were the key takeaways?
The meeting with Cargo Catering Co. went well, with both parties expressing interest in exploring
collaboration opportunities. Key takeaways include their emphasis on quality cuisine,
personalized service, and commitment to exceeding client expectations. They are open to
partnerships that enhance their offerings and expand their reach in the market.

Outline the outcomes agreed (this must relate to marketing or purchasing activities):
Outcome 1: Collaborative Social Media Campaign
Outcome 2: Cross-Promotional Event Partnership

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TrEd College RTO Code 40797 CRICOS Code 03741E
 Name of Business: Cargo Catering Co.

Explain how each outcome will Outcome 1:

benefit your business.
A collaborative social media campaign will increase brand
visibility and reach a wider audience of potential clients. By
leveraging Cargo Catering Co.'s social media presence, we
can showcase our products and services to their followers,
driving traffic to our website and generating leads.

Outcome 2:
Cross-promotional event partnership will allow us to
showcase our products alongside Cargo Catering Co.'s
catering services at select events. This exposure will
introduce our offerings to their clients and vice versa,
potentially leading to new business opportunities for both
parties.

Outline the specifics of how each Outcome 1:

benefit will work (for example a
We will collaborate on a series of Instagram posts and
discount, links to the website, a
stories featuring our products alongside Cargo Catering
contact fee).
Co.'s catering services. Each post will include tags and
mentions to cross-promote each other's businesses.
Additionally, we will share each other's content on our
respective social media platforms to maximize exposure.

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TrEd College RTO Code 40797 CRICOS Code 03741E
 Name of Business: Cargo Catering Co.

Outcome 2:
We will co-host events where Cargo Catering Co. provides
catering services, and we showcase our products as part of
the dessert offerings. Both parties will promote the event
through their marketing channels, and attendees will have
the opportunity to experience our products firsthand.

Using a specific cost structure, Outcome 1:

explain how this can be included
Both parties agree to allocate a portion of their marketing
as a formal agreement.
budgets to fund the collaborative social media campaign.
The cost-sharing arrangement will be based on the scope
and duration of the campaign, with expenses divided
proportionally.

Outcome 2:
The cost structure for the cross-promotional event
partnership will involve sharing the expenses related to
venue rental, event coordination, and marketing materials.
Each party will contribute to the costs based on their
respective roles and benefits derived from the partnership.

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TrEd College RTO Code 40797 CRICOS Code 03741E
 Name of Business: Cargo Catering Co.

How will you maintain regular Regular contact will be maintained through a combination of
contact with this business? email communication, phone calls, and in-person meetings
as needed. Additionally, we will leverage social media
platforms to stay connected and continue collaborating on
future projects.

What further networks can you Joining industry associations and networking groups related
be part of that will support the to event planning, hospitality, and foodservice can provide
business relationship? additional opportunities to connect with Cargo Catering Co.
and other potential partners. Attending industry events, trade
shows, and conferences can also facilitate networking and
relationship-building efforts.

Include any further information Continued communication, transparency, and mutual respect
that you think will support are essential for maintaining a strong business relationship
maintaining the business with Cargo Catering Co. We will strive to uphold these
relationship. principles and seek opportunities for collaboration and
growth together. Regular feedback and performance
evaluations will ensure that both parties are satisfied with the
partnership and can address any issues or concerns
promptly.

Name of Business: Tasty Bakes

Briefly summarise how you think the meeting went. What were the key takeaways?
The meeting with Tasty Bakes was highly productive, with both parties expressing enthusiasm for
collaboration. Key takeaways include Tasty Bakes' commitment to quality baked goods, their
strong brand presence in the local market, and their openness to exploring partnership
opportunities that enhance their offerings and expand their reach.

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TrEd College RTO Code 40797 CRICOS Code 03741E
 Name of Business: Tasty Bakes

Outline the outcomes agreed (this must relate to marketing or purchasing activities):

1.
Co-branded Social Media Campaign

2.
Joint Marketing Event

Explain how each outcome will Outcome 1:

benefit your business.
A co-branded social media campaign will leverage Tasty
Bakes' established presence on platforms like Instagram and
Facebook to showcase our products to their audience. This
collaboration will increase brand visibility, drive traffic to our
website, and generate leads.

Outcome 2:
A joint marketing event will allow us to showcase our
products alongside Tasty Bakes' baked goods at a local
event or pop-up market. By partnering on marketing
materials and promotional efforts, we can attract a larger
audience and introduce our offerings to Tasty Bakes' loyal
customer base.

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TrEd College RTO Code 40797 CRICOS Code 03741E
 Name of Business: Tasty Bakes

Outline the specifics of how each Outcome 1:

benefit will work (for example a
We will collaborate on creating content for Instagram posts
discount, links to the website, a
and stories featuring our products alongside Tasty Bakes'
contact fee).
baked goods. Each post will include tags and mentions to
cross-promote each other's businesses. Additionally, we will
share each other's content on our respective social media
platforms to maximize exposure.

Outcome 2:
We will coordinate on the logistics of hosting a joint
marketing event, including venue selection, event planning,
and promotional activities. Both parties will contribute to
marketing materials such as flyers, banners, and social
media posts to promote the event to our respective customer
bases.

Using a specific cost structure, Outcome 1:

explain how this can be included
Both parties agree to allocate a portion of their marketing
as a formal agreement.
budgets to fund the co-branded social media campaign. The
cost-sharing arrangement will be based on the scope and
duration of the campaign, with expenses divided
proportionally.

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TrEd College RTO Code 40797 CRICOS Code 03741E
 Name of Business: Tasty Bakes

Outcome 2:
The cost structure for the joint marketing event will involve
sharing the expenses related to venue rental, event
coordination, and marketing materials. Each party will
contribute to the costs based on their respective roles and
benefits derived from the partnership.

How will you maintain regular Regular contact will be maintained through email
contact with this business? communication, phone calls, and in-person meetings as
needed. Additionally, we will stay connected on social media
platforms and continue collaborating on future projects and
initiatives.

What further networks can you Joining industry associations and networking groups related
be part of that will support the to baking, foodservice, and event planning can provide
business relationship? additional opportunities to connect with Tasty Bakes and
other potential partners. Attending industry events, trade
shows, and food festivals can also facilitate networking and
relationship-building efforts.

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TrEd College RTO Code 40797 CRICOS Code 03741E
 Name of Business: Tasty Bakes

Include any further information Continued communication, transparency, and mutual respect
that you think will support are essential for maintaining a strong business relationship
maintaining the business with Tasty Bakes. We will prioritize open dialogue,
relationship. collaboration, and shared goals to ensure the success of our
partnership. Regular feedback and performance evaluations
will help us address any issues or concerns promptly and
foster a positive and productive working relationship.

Section 3: Contract information

Use the tables below to record information researched on key components that should be included
in a contract/agreement for each business.

Name of Business: Cargo Catering Co.

List the key outcomes that must be included in the contract:

1. Scope of Services: Clearly define the catering services to be provided by Cargo Catering
Co., including menu options, service staff requirements, and event logistics.
2. Payment Terms: Outline the pricing structure, deposit requirements, payment schedule,
and any additional fees or charges.
3. Delivery and Setup: Specify the delivery and setup arrangements, including timing,
location, and responsibilities of both parties.
4. Menu Customization: Detail the process for menu customization, including client
consultations, tasting sessions, and final menu selections.
5. Food Safety and Quality Assurance: Ensure compliance with food safety regulations and
quality standards, including handling, storage, and preparation practices.
6. Insurance and Liability: Define the insurance coverage and liability responsibilities of
both parties in case of accidents, damages, or liabilities arising from the catering
services.

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 7. Cancellation and Refund Policy: Establish the terms and conditions for cancellations,
including notice periods, cancellation fees, and refund policies.
8. Confidentiality: Include provisions to protect confidential information shared between the
parties during the course of the agreement.
9. Force Majeure: Address unforeseen circumstances or events beyond the control of
either party that may impact the performance of the contract.
10. Governing Law: Specify the governing law and jurisdiction applicable to the contract.

Research the nature of agreements and contracts in the industry sector and their key role. List
any features and inclusions that should be included in a contract of this nature as well as the
need for specialist advice or not.

In the catering industry, contracts play a crucial role in establishing clear expectations,
protecting the rights and interests of both parties, and minimizing risks associated with service
provision. Key features and inclusions that should be included in a catering contract include
detailed descriptions of services, pricing and payment terms, delivery and setup arrangements,
menu customization options, food safety and quality assurance measures, liability provisions,
cancellation policies, confidentiality clauses, and dispute resolution mechanisms.

Given the complexity and legal implications of catering contracts, specialist advice from legal
professionals familiar with the catering industry and relevant state regulations is highly
recommended to ensure compliance, mitigate risks, and protect the interests of both the caterer
and the client.

List the key components that you will include in the contract that is relevant to the industry and
state. Include:

● terms and obligations of contract

Specify the rights, responsibilities, and obligations of both parties, including service delivery,
payment terms, and compliance with applicable laws and regulations.

● methods of contractual agreement

Outline the methods of agreement, such as written contracts, verbal agreements, or electronic
communications, and specify the requirements for contract formation and acceptance.

● exclusion clauses

Identify any exclusions or limitations of liability, such as events beyond the caterer's control, acts
of nature, or force majeure events.

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 ● dispute resolution clause

Establish procedures for resolving disputes or disagreements that may arise during the course
of the contract, such as negotiation, mediation, or arbitration.

● termination of contracts.

Define the circumstances under which the contract may be terminated by either party, including
breach of contract, non-performance, or mutual agreement, and specify the consequences of
termination, such as payment of fees or penalties.

List any other legal requirements that may impact on negotiations that you may have with the
business (for your state and within the industry). Include links to sources of information.

● Food Safety Regulations: Compliance with state and local food safety regulations,
including licensing requirements, food handling practices, and sanitation standards.
Source: https://www.foodstandards.gov.au/
● Business Licensing: Ensure that Cargo Catering Co. holds the necessary business
licenses and permits required to operate legally in the catering industry. Source:
https://ablis.business.gov.au/
● Insurance Coverage: Verify that Cargo Catering Co. carries adequate insurance
coverage, including public liability insurance, workers' compensation insurance, and
product liability insurance, to protect against potential risks and liabilities. Source:
https://www.industry.gov.au/government-government/businessgovau
● Consumer Protection Laws: Familiarize yourself with consumer protection laws and
regulations that may impact catering contracts, including laws governing unfair contract
terms, consumer guarantees, and dispute resolution mechanisms. Source:
https://www.accc.gov.au/
● Contract Law: Understand the basic principles of contract law applicable to catering
contracts, including offer and acceptance, consideration, intention to create legal
relations, and capacity to contract. Source: https://www.australiancontractlaw.info/

Name of Business: Tasty Bakes

List the key outcomes that must be included in the contract:

● Scope of Services: Clearly define the bakery services to be provided by Tasty Bakes,
including types of baked goods, customization options, and delivery arrangements.

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 ● Payment Terms: Specify the pricing structure, deposit requirements, payment schedule,
and any additional fees or charges.
● Customization Process: Detail the process for customizing baked goods, including client
consultations, flavor options, design specifications, and any additional costs associated
with customization.
● Delivery and Pickup: Outline the delivery and pickup options available to clients,
including timing, location, and responsibilities of both parties.
● Quality Assurance: Ensure compliance with food safety regulations and quality
standards, including ingredient sourcing, production processes, and hygiene practices.
● Liability and Indemnity: Define the liability responsibilities of both parties in case of
accidents, damages, or liabilities arising from the bakery services, and specify any
indemnity provisions.
● Cancellation and Refund Policy: Establish the terms and conditions for cancellations,
including notice periods, cancellation fees, and refund policies.
● Intellectual Property Rights: Address ownership and usage rights of any intellectual
property, such as custom designs, logos, or branding elements, created in the course of
the contract.
● Confidentiality: Include provisions to protect confidential information shared between the
parties during the course of the agreement.
● Governing Law: Specify the governing law and jurisdiction applicable to the contract.

Research the nature of agreements and contracts in the industry sector and their key role. List
any features and inclusions that should be included in a contract of this nature.

In the bakery industry, contracts play a critical role in establishing clear expectations, protecting
the rights and interests of both parties, and minimizing risks associated with service provision.
Key features and inclusions that should be included in a bakery contract include detailed
descriptions of services, pricing and payment terms, customization options, delivery
arrangements, quality assurance measures, liability provisions, cancellation policies,
confidentiality clauses, and intellectual property rights.

Given the complexity and legal implications of bakery contracts, specialist advice from legal
professionals familiar with the bakery industry and relevant state regulations is highly
recommended to ensure compliance, mitigate risks, and protect the interests of both the bakery
and the client.

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 List the key components that you will include in the contract that is relevant to the industry and
state. Include:

● terms and obligations of contract

Specify the rights, responsibilities, and obligations of both parties, including service delivery,
payment terms, and compliance with applicable laws and regulations.

● methods of contractual agreement

Outline the methods of agreement, such as written contracts, verbal agreements, or electronic
communications, and specify the requirements for contract formation and acceptance.

● exclusion clauses

Identify any exclusions or limitations of liability, such as events beyond the caterer's control, acts
of nature, or force majeure events.

● dispute resolution clause

Establish procedures for resolving disputes or disagreements that may arise during the course
of the contract, such as negotiation, mediation, or arbitration.

● termination of contracts.

Define the circumstances under which the contract may be terminated by either party, including
breach of contract, non-performance, or mutual agreement, and specify the consequences of
termination, such as payment of fees or penalties.

List any other legal requirements that may impact on negotiations that you may have with the
business (for your state and within the industry). Include links to sources of information.

● Food Safety Regulations: Compliance with state and local food safety regulations,
including licensing requirements, food handling practices, and sanitation standards.
Source: https://www.foodstandards.gov.au/
● Business Licensing: Ensure that Cargo Catering Co. holds the necessary business
licenses and permits required to operate legally in the catering industry. Source:
https://ablis.business.gov.au/

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 ● Insurance Coverage: Verify that Cargo Catering Co. carries adequate insurance
coverage, including public liability insurance, workers' compensation insurance, and
product liability insurance, to protect against potential risks and liabilities. Source:
https://www.industry.gov.au/government-government/businessgovau
● Consumer Protection Laws: Familiarize yourself with consumer protection laws and
regulations that may impact catering contracts, including laws governing unfair contract
terms, consumer guarantees, and dispute resolution mechanisms. Source:
https://www.accc.gov.au/
● Contract Law: Understand the basic principles of contract law applicable to catering
contracts, including offer and acceptance, consideration, intention to create legal
relations, and capacity to contract. Source: https://www.australiancontractlaw.info/

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Section 4: Negotiation process

Use the table below to record the negotiation process that you will follow.

Principles of ● Preparation: Thoroughly research the business, industry, and

negotiation
market dynamics involved in the negotiation to understand the
other party's needs, interests, and constraints.
● Win-Win Approach: Strive for mutually beneficial outcomes
where both parties feel satisfied with the agreement reached.
● Flexibility: Remain open to creative solutions and alternative
proposals that address both parties' interests and objectives.
● Active Listening: Listen attentively to the other party's
concerns, interests, and priorities to identify common ground
and areas for compromise.
● Problem-Solving: Approach negotiation as a collaborative
process aimed at finding solutions to shared challenges or
issues.
● Respect and Professionalism: Maintain a respectful and
professional demeanor throughout the negotiation process,
even in the face of disagreements or conflicts.
● Patience and Persistence: Be patient and persistent in pursuing
your objectives while remaining adaptable to changing
circumstances or new information.
Negotiation ● BATNA (Best Alternative to a Negotiated Agreement): Identify
techniques that you
your BATNA and use it as leverage during negotiations to
can apply
strengthen your position and explore alternatives if needed.
● Anchoring: Present the initial offer or proposal as a reference
point (anchor) to influence the other party's perception of
value and guide the negotiation toward favorable terms.
● Asking Open-Ended Questions: Use open-ended questions to
gather information, uncover interests, and encourage dialogue
and collaboration.
● Building Rapport: Establish a positive rapport with the other
party through active listening, empathy, and rapport-building
techniques to facilitate constructive communication and trust.
● Framing: Frame issues, proposals, and concessions in a way that
highlights their benefits and aligns with the other party's
interests and objectives.
● Escalating Commitments: Gradually increase your level of
commitment or investment in the negotiation process to
demonstrate seriousness and encourage reciprocity from the
other party.
● Creating Value: Look for opportunities to create value and
expand the pie by identifying mutually beneficial trade-offs or
additional value-added options.

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 Effective ● Clarity and Conciseness: Communicate your points clearly and
communication skills
concisely to ensure mutual understanding and avoid confusion.
to use when
● Active Listening: Practice active listening by giving the other
party your full attention, paraphrasing their statements, and
conducting formal
asking clarifying questions to demonstrate understanding.
negotiations
● Empathy: Show empathy and understanding toward the other
party's perspectives, concerns, and interests to build rapport
and trust.
● Assertiveness: Be assertive in expressing your needs, interests,
and priorities while respecting the other party's viewpoints and
maintaining professionalism.
● Nonverbal Communication: Pay attention to nonverbal cues
such as body language, facial expressions, and tone of voice to
gauge the other party's reactions and sentiments.
● Negotiation Vocabulary: Use positive and collaborative
language that fosters cooperation and problem-solving,
avoiding confrontational or adversarial language.
● Summarizing and Synthesizing: Summarize key points,
agreements, and next steps periodically to ensure alignment
and clarity throughout the negotiation process.
High-level ● Trustworthiness: Build trust by demonstrating integrity,
communication and
reliability, and honesty in your interactions and commitments.
relationship building
● Emotional Intelligence: Develop emotional intelligence to
understand and manage your emotions and effectively navigate
skills
interpersonal dynamics during negotiations.
● Adaptability: Be adaptable and flexible in your communication
style and approach to accommodate different personalities,
preferences, and cultural backgrounds.
● Networking: Cultivate relationships with key stakeholders,
influencers, and decision-makers within the industry to
enhance your credibility and influence in negotiations.
● Conflict Resolution: Develop skills in conflict resolution and
mediation to address disagreements or conflicts constructively
and maintain positive relationships.
● Collaboration: Foster a collaborative mindset and approach that
emphasizes teamwork, shared goals, and mutual benefits in
negotiations and business relationships.
● Feedback and Improvement: Seek feedback from others and
continuously strive to improve your communication and
relationship-building skills through learning, practice, and
self-reflection.

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 Clear stages to follow ● Preparation: Gather information, define objectives, and develop
in the negotiation a negotiation strategy based on analysis of interests,
process alternatives, and potential outcomes.
● Opening: Establish rapport, set the tone, and clarify ground
rules and expectations for the negotiation.
● Exploration: Exchange information, identify interests, and
explore potential solutions through open dialogue and active
listening.
● Bargaining: Propose and counter proposals, negotiate terms
and concessions, and work towards finding mutually acceptable
agreements.
● Agreement: Reach consensus on terms, document agreements,
and finalize the contract or agreement.
● Implementation: Fulfill commitments, monitor progress, and
address any issues or concerns that arise during the
implementation phase.
● Review and Feedback: Reflect on the negotiation process,
evaluate outcomes, and seek feedback from all parties involved
to identify lessons learned and areas for improvement.

What are you willing During negotiations with Tasty Bakes, I may be willing to concede on
to concede during the certain pricing terms or delivery arrangements to accommodate their
negotiations? needs and preferences while still maintaining profitability and feasibility
for my business. Additionally, I may consider offering flexibility in
customization options or payment terms to enhance the value
proposition and address specific client requirements.

What are your Some non-negotiables that I want to stand my ground on during
‘non-negotiables’ that discussions with Tasty Bakes may include upholding food safety and
you want to stand quality standards, ensuring fair and transparent pricing practices, and
your ground on protecting my business interests through clear contractual terms and
during discussions? agreements. Additionally, I may prioritize maintaining integrity,
professionalism, and ethical conduct throughout the negotiation process,
regardless of the specific terms or outcomes reached.

Section 5: Contract negotiation outcomes

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Use the tables below to record the outcomes from negotiations.

Name of business: Cargo Catering Co.

List of changes ● Update the pricing structure to be more competitive in the

market.
suggested
● Enhance the menu offerings to include more diverse and
trending food options.
● Improve communication channels for better client engagement
and feedback collection.
● Implement a loyalty program to incentivize repeat business and
customer referrals.
● Streamline the booking and reservation process for increased
efficiency and customer satisfaction.

List of changes to be ● Revise the pricing structure to reflect current market trends and
competitor pricing.
made
● Expand the menu to include a wider range of options, such as
vegetarian, vegan, and gluten-free choices.
● Implement a customer relationship management (CRM) system
to manage client communications and feedback effectively.
● Develop and launch a loyalty program with rewards and
incentives for loyal customers.
● Upgrade the booking system with online reservation capabilities
and streamlined processes.

Reasons for changes ● Pricing Structure: To remain competitive and attract more clients
in a crowded market.
● Menu Offerings: To cater to diverse dietary preferences and
accommodate changing consumer tastes.
● Communication Channels: To enhance customer satisfaction
and loyalty by fostering better engagement and responsiveness.
● Loyalty Program: To incentivize repeat business and encourage
referrals, ultimately increasing revenue and customer retention.
● Booking Process: To improve operational efficiency, minimize
errors, and provide a seamless experience for clients.

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 Changes completed ● Pricing Structure: YES
● Menu Offerings: YES
YES/NO ● Communication Channels: NO
● Loyalty Program: NO
● Booking Process: YES

Any comments or During negotiations, there were some concerns raised regarding the
implementation timeline and resource allocation for certain changes,
issues during
particularly the development of a loyalty program and CRM system.
negotiations? Additionally, there were discussions about the potential impact of price
adjustments on profitability and market positioning. Overall, the
negotiations were constructive, and both parties were committed to
finding mutually beneficial solutions to address the suggested changes.

Name of business: Tasty Bakes

List of changes ● Revamp the website to improve user experience and showcase
products more effectively.
suggested
● Expand the menu to include seasonal and specialty items to
cater to diverse customer preferences.
● Implement an online ordering system to facilitate convenient
ordering and payment for customers.
● Enhance social media presence with more engaging content and
regular updates.
● Improve customer service processes to ensure prompt
responses to inquiries and feedback.

List of changes to be ● Redesign the website layout and navigation for a more intuitive
and visually appealing user experience.
made
● Research and develop new recipes for seasonal and specialty
baked goods to introduce variety and novelty.
● Integrate an online ordering platform into the website, allowing
customers to browse menu items, place orders, and make
payments online.
● Create a social media content calendar with scheduled posts,
interactive content, and behind-the-scenes glimpses to increase
engagement and followership.

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 Name of business: Tasty Bakes

● Implement a customer service protocol with designated

response times and channels for handling inquiries, complaints,
and feedback.

Reasons for changes ● Website Revamp: To attract and retain customers by providing a
modern, user-friendly online platform for browsing and ordering
baked goods.
● Menu Expansion: To cater to changing consumer preferences
and offer a wider range of options to satisfy diverse tastes and
dietary requirements.
● Online Ordering System: To enhance convenience for customers
and capitalize on the growing trend of online shopping and food
delivery.
● Social Media Presence: To increase brand visibility,
engagement, and customer loyalty through strategic and
consistent social media marketing efforts.
● Customer Service Improvement: To maintain high levels of
customer satisfaction and retention by addressing inquiries and
concerns promptly and effectively.

Changes completed ● Website Revamp: YES

● Menu Expansion: YES
YES/NO ● Online Ordering System: YES
● Social Media Presence: NO
● Customer Service Improvement: YES

Any comments or During negotiations, there were discussions about the feasibility and
resource allocation for implementing the suggested changes, particularly
issues during
regarding the website revamp and social media enhancement.
negotiations? Budgetary constraints and time constraints were also considered, along
with the need for ongoing support and maintenance for the implemented
changes. Overall, negotiations were productive, with both parties
committed to prioritizing changes that would enhance the customer
experience and drive business growth for Tasty Bakes.

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