Choose the correct answer:

1- We talk about ___, when we refer to a process of helping new employees adapt
to their organizations and work responsibilities.
A) orienting
B) training
C) developing
D) otherwise
E) all of the above
Answer: E) all of the above

2- The training programs are designed to help employees_______.

A) become fully productive
B) understand what working is about
C) both a and b
D) otherwise
Answer: C) both a and b

3- ______is the process of adoption to a new work role.

A) Socialization
B) Enculturation
C) Nationalization
D) otherwise
Answer: A) Socialization

4- The term “socialization” can also refer to ______.

A) offboarding
B) onboarding
C) both a and b
D) otherwise
Answer: B) onboarding

5- HR helps employees become well-adjusted through _____.

A) training programs
B) development programs
C) both a and b
D) socialization programs
E) all of the above
Answer: E) all of the above

6- The most profound adjustments occurs when an individual first enters a firm,
i.e., ______.
A) inside to outside
B) outside to inside
C) both a and b
D) otherwise
Answer: B) outside to inside

7- Adjustment must be made whenever individuals change jobs.

A) True
B) False
Answer: A) True

8- Which one of the following is Not included in the socialization process?

A) Metamorphosis
B) Encounter
C) Prearrival
D) a and c
E) otherwise
Answer: E) otherwise

9- ______ means that individuals discover how well their expectations match
realities within the organization.
A) Productivity
B) Metamorphosis
C) Encounter
D) otherwise
Answer: C) Encounter

10- The socialization process outcomes include ______.

A) productivity
B) commitment
C) both a and b
D) turnover
E) all of the above
Answer: E) all of the above

11- When there is a difference between expectations and realities exist, _____
occurs to imbued employees with firm’s standards.
A) Prearrival
B) Encounter
C) socialization
D) metamorphosis
E) otherwise
Answer: C) socialization

12- ______ means individuals have adapted to the organization and feel accepted.
A) Metamorphosis
B) Encounter
C) Prearrival
D) otherwise
Answer: A) Metamorphosis

13- Metamorphosis means that individuals ________.

A) know what is expected of them
B) feel accepted
C) both a and b
D) adapt to the organization
E) all of the above
Answer: E) all of the above

14- ______ refers to individual’s set of values, attitudes developed from previous
experience and the selection process.
A) Metamorphosis
B) prearrival
C) Encounter
D) otherwise
Answer: B) prearrival

15- Orientation may be done by ________.

A) Supervisor
B) HR staff
C) both a and b
D) computer-based programs
E) all of the above
Answer: E) all of the above

16- Orientation can be _______.

A) formal
B) informal
C) both and b
D) otherwise
Answer: C) both and b

17- Orientation process depend on ______.

A) organization’s reputation
B) organization’s image
C) organization’s size
D) none of the above is true
Answer: C) organization’s size

18- Orientation process teaches _________.

A) organization’s culture
B) system of shared meaning
C) both a and b
D) otherwise
Answer: C) both a and b
19. Socialized employees know _________.
A) how things are done
B) which behaviors are accepted
C) both a and b
D) what matters
E) all of the above
Answer: E) all of the above

20- HR’s permanent reference guide is referred to as _______.

A) code of conduct
B) company policy
C) employee handbook
D) operations manual
Answer: C) employee handbook

21- A central source for teaching employees the company mission is _______.
A) policies
B) culture
C) both a and b
D) benefits
E) all of the above
Answer: E) all of the above

22. Employers must watch wording and include a disclaimer to avoid _______.
A) implied contracts
B) express contracts
C) both a and b
D) otherwise
Answer: A) implied contracts

23. Top management is often visible during the new employee ________.
A) socialization process
B) orientation process
C) empowerment process
D) otherwise
Answer: B) orientation process

24. CEOs can_________.

A) provide a vision for the company
B) introduce the company culture
C) both a and b
D) welcome employees
E) all of the above is true
Answer: E) all of the above is true

25. HR has a/an ______ in the orientation process.

A) single role
B) triple role
C) dual role
D) otherwise
Answer: C) dual role

26. In the orientation process, HR role is _______.

A) participant role
B) coordinating role
C) both a and b
D) otherwise
Answer: C) both a and b

27. _______ means HRM offers its assistance for future employee needs.
A) participant role
B) coordinating role
C) both a and b
D) otherwise
Answer: A) participant role

28. ________ means HRM instructs new employees when and where to report;
provides info about benefits choices.
A) participant role
B) coordinating role
C) both a and b
D) otherwise
Answer: B) coordinating role

29. Employee training is ______, while Employee development is _______.

A) future-oriented, past- oriented
B) past-oriented, now-oriented
C) future-oriented, now-oriented
D) now-oriented, future-oriented
Answer: D) now-oriented, future-oriented

30. Training is _______.

A) on-the-job
B) off-the-job
C) both a and b
D) otherwise
Answer: C) both a and b

31. Employee development is _________.

A) only for top management candidates
B) for all employees’ benefit
C) both a and b
D) otherwise
Answer: B) for all employees’ benefit

32. _______ helps employees to understand cause and effect relationships.

A) Employee orientation
B) Employee development
C) Employee training
D) otherwise
Answer: B) Employee development

33. ________ is designed to achieve a permanent change that will improve

individual’s performance.
A) Employee socializing
B) Employee training
C) Employee development
D) all of the above is true
Answer: B) Employee training
34. Employee development help employees to ________.
A) understand cause and effect relationship
B) visualize relationships
C) learn from experience
D) think logically
E) all of the above
Answer: E) all of the above

35. Training goals should be ______.

A) verifiable
B) measurable
C) timely
D) tangible
E) all of the above
Answer: E) all of the above

36. _______ means employees with potential can work under and be coached
by successful managers.
A) Committee assignment
B) Adventure training
C) Assistant-to positions
D) otherwise
Answer: C) Assistant-to positions

37. _______ typically involves challenges that teach trainees the importance of
work.
A) Simulations
B) Seminars
C) adventure training
D) otherwise
Answer: C) adventure training
38. The term “seminars” in the employee development process can also described
as _____.
A) simulations
B) rotation
C) lecture courses
D) adventure training
E) otherwise
Answer: C) lecture courses

39. _______ refers to moving employees to various position in the firm to expand
their knowledge.
A) Job rotation
B) Committee assignment
C) adventure training
D) otherwise
Answer: A) Job rotation

40. Simulation in the employee development process _______.

A) intent to improve decision making
B) include case studies, and role plays
C) both a and b
D) otherwise
Answer: C) both a and b
41. _______ benefit from today’s technology and are often offered in a distance
learning format.
A) Simulations
B) Lecture courses
C) Seminars
D) b and c
E) all of the above
Answer: D) b and c

42. _______ means learning by watching others and investigating firm’s

problems.
A) Committee assignment
B) lecture courses/ seminars
C) Assistant to positions
D) otherwise
Answer: A) Committee assignment

43. _______ help employees adapt to the organization’s new system and
technology.
A) Change agents
B) Change manager
C) Change champion
D) otherwise
Answer: A) Change agents

44. Organizational development (OD) efforts force change on employees ______.

A) seasoned
B) newly hired
C) both a and b
D) otherwise
Answer: C) both a and b

45. Which one of the following is truly describing the term “organizational
development”?
A) force change om employees
B) facilitate long-term firm’s change
C) both a and b
D) otherwise
Answer: C) both a and b

46. Organizational development (OD) technique include_______.

A) process consultation
B) team building
C) intergroup development
D) survey feedback
E) all of the above
Answer: E) all of the above

47. ________ achieves cohesion among different work groups.

A) Intergroup development
B) Survey feedback
C) Process consultation
D) otherwise
Answer: A) Intergroup development

48. _______ gets outside experts to help ease OD efforts.

A) Survey feedback
B) Process consultation
C) both a and b
D) otherwise
Answer: B) Process consultation

49. _______ strives for cohesion in a work group.

A) Intergroup development
B) Process consultation
C) Team building
D) none of the above is true
Answer: C) Team building

50. ________ gets worker’s attitudes/perceptions on the change.

A) Survey feedback
B) process consultation
C) Intergroup development
D) otherwise
Answer: A) Survey feedback

51. A learning organization is characterized by _______.

A) employees continually acquire new knowledge
B) collaboration across functional specialties
C) both a and b
D) incapacity to continuously adapt
E) all of the above
Answer: C) both a and b
52. Performance-based measure are better indicators of ________.
A) training cost-effectiveness
B) training cost-efficiency
C) training benefit-efficiency
D) training benefit- effectiveness
E) otherwise
D) all of the above
Answer: A) training cost-effectiveness

53. Typically, employee and manager opinions are _______.

A) influenced by things like instructor’s personality
B) are not necessarily valid measures
C) both a and b
D) none of the above is true
Answer: C) both a and b

54. Performance-based measures is also known as _________.

A) benefits gained
B) impediment gained
C) Cons gained
D) otherwise
Answer: A) benefits gained

55. HR evaluate training method through _______.

A) Kickresume’s model
B) Kirkpatrick’s model
C) Krigsseileren’s model
D) otherwise
Answer: B) Kirkpatrick’s model

56. Through Kirkpatrick’s model the first level is about_______.

A) What was learned?
B) What was reaction to training?
C) What training change?
D) otherwise
Answer: B) What was reaction to training?

[Link] Kirkpatrick’s model the last level is about_______.

A) Did training benefit employer?
B) Did training change behavior?
C) Did training evaluate measures?
D) otherwise
Answer: A) Did training benefit employer?

58. _______ is critical to overseas employees.

A) Training
B) Development
C) both a and b
D) otherwise
Answer: C) both a and b

59. ________ compares results of instructed group to non-instructed group.

A) Post- training method
B) control group
C) pre-post training method
D) otherwise
Answer: B) control group
60. _______ means employee’s job performance is assessed both before and
after training.
A) Post-training method
B) Pre-post training method
C) both a and b
D) otherwise
Answer: B) Pre-post training method

61. _______ means employees’ on-the-job performance is assessed after

training.
A) Pre-training method
B) Post- training method
C) pre-post training method
D) otherwise
Answer: B) Post- training method