Where people

and process About Sutherland

come together As a process transformation company, Sutherland rethinks and rebuilds
processes for the digital age by combining the speed and insight of design
thinking with the scale and accuracy of data analytics. We have been helping
customers across industries from financial services to healthcare, achieve
greater agility through transformed and automated customer experiences.

We take processes apart, rethink, rebuild, and deliver

them back working smarter than ever before.

Easy is hard. It takes ideas, design, technology and talent to work hard behind
the scenes to make it look effortless. That’s what we do.

For over 30 years, we’ve been delighting customers through better process.
From the very beginning, it’s all we’ve done. In fact, our very first dollar came
from process consulting. Three decades later, we have 120 clients from the
Fortune 1000, and complete 43 million transactions a month on a digital
backbone that spans 19 countries around the world.

What We Do
Sutherland’s process transformation services innovate at the intersection
of business and technology to transform processes that realize our client’s
vision. We are experts in accelerating performance and achieving high-impact
outcomes through winning execution strategies across the entire business and
customer lifecycle.
Our seamless, end-to-end capabilities leave our customers saying, “wow, that was easy.”
Your opinion
1
With our design facilities in San Francisco and London, we provide our customers with a unique opportunity to collaborate
with us. We bring together our domain experts with ethnographers, experience designers, and visionary thinkers to matters...
work side by side with our clients. Our human-centered research results in innovative processes that tackle and simplify
even the hardest of problems. Next, we develop solutions that solve our client’s problems. We take a long look at the
most complicated and entrenched business processes, rolling up our sleeves to simplify, reinvent, and build streamlined
solutions. We throw legacy processes to the wayside, shedding inefficiencies. We leverage our industry leading data and
analytics and apply a technology agnostic view. We transformed the process for
gamers to help reset their passwords
2 Whether we build an avatar, utilize robotic process automation, or deploy biometrics, we never lose sight of creating a great using an avatar, while they’re
customer experience. still playing.
3 Front and center omnichannel customer interactions or behind the scenes, it doesn’t matter. Once we design and build a
client solution, we can deliver and deploy it anywhere. With global operations and the ability to analyze transactions and
interactions across platforms, we can gauge customer experiences, anticipate trends, and measure customer behavior. We
provide a unique lens for companies to view and connect with their customers.

Sutherland delivers anywhere on the planet

We transformed the safety process
for an oil services company with
wireless check-ins to keep its long
or in the cloud haul truck drivers awake and alert.

SWEDEN | 1
Industry
Process Transformation
CANADA | 2 Ownership
ESTONIA | 1 Private
U.K. | 2

SLOVAKIA | 1 Year Founded

UNITED
STATES | 15 ROCHESTER, NY
GLOBAL HEADQUARTERS
BULGARIA | 3 1986
MOROCCO | 1 U.A.E. | 1 CHINA | 2 Corporate Offices
NY, San Francisco, London For more information on how
MEXICO | 2
JAMAICA | 3
EGYPT | 1
PHILIPPINES | 9 we can help you transform
Number or Programs
COLOMBIA | 2 INDIA | 15+ 2,000+ your processes, visit us at
MALAYSIA | 1
Quality Standards www.sutherlandglobal.com,
HEADQUARTERS
OPERATIONAL LOCATIONS AUSTRALIA | 2
ISO 27001:2000, Six Sigma, email us at
SALES LOCATIONS PCI, P-CMM, Continuous
Improvement, COPC [email protected], or
ISO 9001:2000 call 1-800-388-4557 ext. 6123.

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and
accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated
customer experiences for over 30 years. Headquartered in Rochester, NY, Sutherland employs thousands of professionals spanning 19 countries around the world.

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