Whitney Huston
Hinesville, GA 31313
[email protected]
+1 912 321 0103
I am a person who works well with people. Some of my outstanding qualities are my willingness to get
the job
done, along with the ability of doing it the right way. I am considered to be a dependable individual,
who is
always ready when needed. Not only am I able to effectively work with others, but can efficiently work
alone.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Medical Records Retrieval Specialist
Randstad (Cotiviti)
September 2023 to Present
• Gathering patient data for thorough medical records
• Maintaining a master index of patient records
• Retrieving files using chart-out procedures and documentation
• Communicating filing and retrieval procedures to doctors and medical staff
• Supplying nursing staff with important forms and documents
• Delivering charts to assigned areas of the hospital or clinic
• Following hospital policies as well as federal and state laws
Producer Service Coordinator
Voya Financial (Randstad wfh) - Jacksonville, FL
October 2021 to September 2022
• Promptly responding to queries via email, live chat, and phone,
• Liaising with colleagues or managers to find the best solutions
• Collecting and verifying employee and timekeeping data.
• Computing wages, deductions, commissions, benefits, etc.
• Reviewing computed wages to ensure accuracy.
• Issuing and distributing paychecks.
• Updating payroll information for promotions, transfers, terminations, and new hires.
• Recording and maintaining employee records and payroll transactions.
• Preparing statements reflecting earnings, taxes, and deductions.
• Answering questions and resolving issues regarding payroll.
• Ensuring compliance with company policies, relevant industry regulations, tax, and deduction laws.
• Preparing payroll reports for management and auditing purposes.
• Execution of duties will necessitate a firm understanding of a variety of company policies, industry
initiatives, & legal guidelines
• Other duties as assigned
Skills
• Life/Annuity/Retire Products
• Commission/contract tracking
• Written Communication
• Oral Communication
• Financial Services
• Microsoft Business Office
• Google for Business Suite
• Proficient Data Entry Skills
• Logistics
• Analytical
• Research and Development
• FINRA
• Payroll Coordinator Skills
• Problem Solving Skills
Customer Service Specialist
Duke Energy wfh - Greensboro, NC
April 2021 to October 2021
• Responds to requests and calls from customers related to client specific programs and products
• Identifies and responds to customer’s needs based on designated procedures of account/client
• Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Tracks call related information of each call received for auditing and reporting purposes
• Provides feedback reports on call issues related to downtime and/or training issues
Administrative Assistant/Payroll Specialist
A&J Used Car Sales - Riceboro, GA
October 2014 to April 2021
Responsibilities
Obtain a position as an administrative assistant in which my organizational abilities can be fully
utilized. Work in a place where there is a need for a variety of office management skills including -
computer knowledge, organizational abilities, business intelligence and database program use, answer
the phone, process payment, update car sales, order necessary items to keep sales afloat. Write/
send receipts, customer service friendly, advocate for customer concerns. Also, Identifying future hiring
needs, designing job descriptions, sourcing candidates through databases and social media, conducting
interviews, filing paperwork, and keeping abreast of employment law and legislation.
Skills Used
• Effective knowledge of legal processes
• Data Entry
• Payroll Coordination
• Candidates Sourcing through Databases
• Research and analytical skills
• Knowledge of legal documentation
• Paperwork Filing
• Transcripts preparation
• Analytical skills
• Time management ability
• Communication skills
• Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and
organizing filing system.
• Answered telephones and transferred calls to appropriate staff members.
• Sorted and distributed incoming communication data, including faxes, letters and emails.
• Monitored and maintained the organization's website.
• Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.
• Organized the scheduling of meetings, conferences, and events; distributed minutes for them.
• Coordinated agendas for meetings with visitors and clients- arranged guest and travel
accommodations.
• Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and
office keys.
• Maintained the office database - retrieved and organized information for individual employees and
clients.
• Created spreadsheets and presentations for corporate executives.
• Purchased office equipment and supplies - contacted vendors and subcontractors.
• Established and implemented administrative policies and procedures for the office.
• Filed and recorded corporate documentation, electronic files, inventories and reports.
Education
None in Pharmacy Technician
High Tech institute - Marietta, GA
June 2006 to June 2007
High School Diploma
Liberty County High School - Hinesville, GA
August 2002 to May 2006
Associate's degree
Skills
• Complex Problem Solving, Computer Skills, Computer Literacy (6 years)
• Analysis Skills
• Case Management
• Business Intelligence
• Data Warehouse
• Knowledge Management
• Microsoft Office
• Data Entry
• Help Desk
• Budgeting
• Presentation Skills
• Typing
• Technology
• Windows
• Computer Skills
• Microsoft Word
• Conflict Management
• Live chat
• Technical support
• Google Suite
• Zendesk
• Customer support
• Human resources
• Benefits administration
• Continuous integration
• Logistics
• Process improvement
• Order management system
• Citrix
• VPN
• Workforce management
• Management
• Supervising experience
• Employee evaluation
• Databases
• Documentation review
• Distributed systems
• Identity & access management
• Software troubleshooting
• Accounts receivable
• ICD-9
• Bookkeeping
• QuickBooks
• Accounts payable
• Fraud
• Banking
• CRM software
• Data management
