INBOUND CALL ABOUT COMPLAINTS
Agent: Good morning! Thank you for calling Arizona Customer Service. This is Vebz, how can
I help you?
Customer: Hi Vebz! This is Jenefer. I am calling because I haven’t received my item yet.
Agent: Hello Ma’am Jenefer, I’m really sorry if you haven’t received your parcel. No worries!
Since you have me on the line. I’ll be more than willing to assist.
Customer: Oh! that’s great, OKAY.
Agent: Alright. For security purposes, can I have the complete name of your account?
Customer: Sure, uhm it’s Jenefer L. Chavez
Agent: Ahh okay, can I also have your email address?
Customer: It’s Jenefer143@[Link]
Agent: Okay, it’s Jenefer143@[Link]. Thanks for verifying that information for me. Let me
proceed to your account. It seems that you are referring to TIKTOKX500. Am I right?
Customer: You got it right, Vebz!
Agent: Cool! Based on the information here, yeah, it already past the estimated delivery date. It
is quite late for a week already. Since the item is shipped and sold by Arizona, we can process a
full refund or a replacement. Which one would work for you?
Customer: I really wanted to get the item as soon as possible. I chose the free shipping to save
shipment fee. However, I didn’t expect that it will come later than expected.
Agent: I’m really sorry for the inconvenience, Ma’am Jenefer. To compensate, I can request a
refund for that order and process a replacement right now. Then, expedite to one day shipping
without additional cost for the shipping.
Customer: Uhm! Really you can do that for me?
Agent: Yes, of course. Let me process your order. I will put you on hold for just 1 minute and I
will check your order.
Customer: Thanks! Please, take your time. Uhm, may I know how and where can I receive my
refund?
Agent: Ma’am Jenefer, the refund was already requested. Expect to receive the refund within 2
to 3 business days. It will be credited back to the original payment method you use in placing
the order. Also, I’ve already processed the replacement. You can have the item by today until
tomorrow. Then, the confirmation regarding our conversation will be sent to your account. If
you want, I can also help you track your order and reach you back tomorrow just to make sure
that you are receiving the item within the expected date.
Customer: Uhm! YES, please.
Agent: Great! Can I have your phone number?
Customer: Sure, it’s 0906-922-7623
Agent: Got it, it’s 0906-922-7623. Thanks Ma’am Jenefer! Expect my call tomorrow.
Customer: I will.
Agent: Aside from this, is there anything else I can help you with?
Customer: Nothing else! You’re doing great, I really appreciate it.
Agent: Thank you so much Ma’am Jenefer. I think we are all set. For other queries, feel free to
visit our help pages. Thank you for calling Arizona Customer Service. And, have a nice day.
Customer. Well, thank you so much.
Agent: Goodbye.
