Empregado de mesa

Descrição do trabalho
Procuramos alguém que traga cordialidade, positividade, habilidades de comunicação e
confiança para a equipa. O empregado de mesa dará vida ao menu do restaurante através de um
excelente conhecimento do menu e de uma excelente narrativa.

Restaurant Server Duties & Responsibilities

Cumprimentar e atender os clientes com gentileza durante todo o serviço
Aprender e manter conhecimento do(s) produto(s) do(s) menu(s) de comida, vinho e bebidas,
conhecimento geral sobre o restaurante
Ter conhecimento sobre cardápio, promoções, pratos especiais, ingredientes e preparo
Manter conhecimento completo de todas as bebidas não alcoólicas e alcoólicas (e.g., bebidas
destiladas, cervejas e seleções sem álcool, vinhos, copos e guarnições corretos)
Responder a perguntas sobre nossos alimentos, bebidas e outras funções e serviços da
propriedade
Faça recomendações ou compartilhe informações adicionais mediante solicitação (dar
exemplos)
Vender sugestivamente itens de menu, bebidas, sobremesas
Receber pedidos de comida e/ou bebida dos clientes e inserir pedidos no sistema POS
apropriado
Manter conhecimento completo de POS e sistemas de reservas
Obter a comida/bebida quando preparada
Servir pedidos de alimentos e bebidas após verificar a temperatura, aparência e porções corretas,
entregar ao respetivo cliente e posteriormente seguir para servir outra mesa (atenção ao prato,
limpeza, apresentação, quente/frio, atenção ao prato complementar se está limpo, atenção
chávenas/cafetaria, atenção sumo de laranja/mosquitos)
Servir os clientes de acordo com a ordem - comida certa para o cliente certo
Responder às solicitações dos clientes e entregar a comida de maneira oportuna, amigável e
eficiente
Retornar periodicamente a cada mesa atribuída para verificar se itens adicionais são desejados e
se está tudo bem
Transmite quaisquer elogios e reclamações dos hóspedes à gerência
Preparar, limpar e re-preparar as mesas

Mantém altos padrões de aparência pessoal, higiene e aparência, que incluem o cumprimento do
dress code
Estar pronto e disposto a ajudar os colegas da equipa conforme as situações surgirem
 Restaurant Server Qualifications

Education for Restaurant Server

Nível de escolaridade e curso

Curso ou similar na área de restauração e hotelaria

Skills for Restaurant Server

Trabalho sob stress

Multitasking
Skills de comunicação
Skills de venda

Requisitos
• Mentalidade focada em hospitalidade
• Gosta de interagir com o cliente e pode interagir com uma atitude amigável
• Paixão por comida e vinho
• Ansioso para crescer
• Prosperar em um ambiente de ritmo acelerado
• Sólida compreensão da etiqueta de serviço
• De preferência com mais de 1 ano de experiência em serviços de alimentação/hospitalidade

Bartender

Job Description

Love connecting with people? Passionate about creating an excellent

drink experience? We need someone who can turn guests into
regulars with their timely execution of beverage service and great
relationship management skills. An appreciation for well-made drinks
and a desire to explore the craft of bartending is a must.

Responsibilities
  Be highly knowledgeable about spirits, liqueurs, amari, bitters
and vermouths

 Prepare beverages for bar and restaurant patrons

 Interact with customers and make recommendations based on

preferences

 Check identification and verify age requirements

 Maintain the cleanliness of the bar and restock inventory as

needed

 Keep a pulse on trends in the beverage industry

 Manage inventory of liquors including ordering, selecting and

storing

 Oversee bar display to maximize functionality and attractiveness

 Ensure the bar is stocked with glassware, garnishes and product

at all times

 Change kegs, stock wine and spirits, refill juices and syrups

 Keep bar top and back bar clean throughout service, wiping any
spills or discarding waste immediately

 Prepare mixes and garnishes

 Wash and polish glassware throughout shift

Requirements

 Fast and efficient

 Strong problem solving skills

 Ability to bend and lift at least 50 pounds

 21+ years of age

  High School Diploma preferred

 Passion for creating an enjoyable guest experience

 Be an active listener and value teamwork

 At least 6 months of proven experience as a bartender

 Understanding of mixing, garnishing and serving drinks

 Excellent cash handling skills

 Fantastic interpersonal skills

 Warm, friendly, outgoing personality

 Ability to stand for long periods of time

 Ability to lift at least 40 pounds

Host

Job Description

Have you been described as friendly, outgoing, organized and warm?

Then, we want to hear from you! A restaurant host is the first person
guests interact with when they enter a restaurant. You’ll be responsible
for managing reservations, handling takeout orders, greeting and
seating guests, answering the phone and making sure the dining
experience starts on a good note. We’re looking for someone to bring
an infectious energy, amazing organizational skills and composure to
the role.

Responsibilities

 Welcome guests as they enter the restaurant

 Handle check-ins for reservations

 Seat guests, escort to their table and present them with menus

 Answer the phone in a prompt, courteous and efficient manner

  Manage seating chart of dining room during service

 Thank guests as they exit the restaurant

 Keep waiting area and front desk clean and organized

Requirements

 A love of high energy environments

 Keen attention to detail

 Ability to stay cool under pressure, and keep a smile!

 Previous host or customer service experience preferred

Service Manager

Job Description

There are lots of moving parts to making sure a restaurant is fully

functional. Our Service Manager will oversee daily service, train Front
of House staff, schedule and supervise shifts and ensure compliance
with safety/sanitation regulations. You’ll work closely with our General
Manager and other management team members. The perfect
candidate is reliable, empathetic and handles difficult situations
respectfully.

Responsibilities

 Coordinate Front of House and Back of House operations daily

 Organize, supervise and execute shifts

 Support service where needed which might include running food,

putting together catering/delivery orders and bussing tables

 Assist in managing daily operations to ensure maximized

efficiency and communication across all departments

 Work with General Manager to support overall development of

team members including hiring, training and coaching
  Maintain a safe and healthy environment by complying with both
legal and health department regulations

 Help create new offerings based on guest feedback and current

trends

Requirements

 Positive mindset and approachable demeanor

 Fantastic multitasking skills

 Natural people skills

 A desire to deliver an experience beyond guest expectations

 Past experience leading and managing a team of restaurant

professionals

Busser

Job Description

Break into the restaurant industry as a Busser. You’ll be clearing

plates, keeping surfaces clean and turning around tables for the next
customer. Salt and pepper shakers are low? You’ll spot it from across
the room. Are there missing condiments? You notice before anyone
else does. Someone spilled? You’re there in the blink of an eye. An
individual who is successful in this role will anticipate needs and have
fantastic stamina.

Responsibilities

 Clear tables quickly and efficiently in between guests and during

service (empregado mesa)

 Carry plates, silverware and glasses to the kitchen for sanitizing

(empregado mesa)

 Double check silverware and plates for cleanliness (empregado

balcão)
  Support servers in expediting food to tables (empregado
balcão/copa/mesa)

 Keep the dining room clean including occasional sweeping and

mopping (não definido)

 Support chefs with plates, utensils (empregado copa/mesa)

 Managing ticket times (Caixa)

Requirements

 Passion for superior service standards

 Team player mindset

 Positive attitude

 Reliable and punctual

Barista

Job Description

Coffee and tea experts will thrive in this position. Top candidates will
have knowledge of specialty coffee service and drinks, a passion for
preparing classic espresso beverages, the ability to create latte art and
an interest in keeping up with current trends.

Responsibilities

 Prepare and serve coffee, tea, espresso and other beverages

 Foster relationships with guests

 Maintain cleanliness and organization of the bar

 Process cash and credit card transactions

 Receive and restock inventory

Requirements
  Amazing customer service skills

 Ability to operate necessary equipment including coffee makers,

grinders and espresso machine

 Fantastic communication skills

 Ability to stay calm but move quickly in a fast-paced environment

 Ability to multitask

 Passionate about coffee and tea

Expeditor

Job Description

A seamless flow between our back of house and front of house is

essential. That’s where our Expeditor comes in. We’re on the search
for a person to manage the pace and flow of dishes coming out of the
kitchen, act as quality control on double checking orders and
communicate with wait staff or food runners to come pick up finished
plates. Is it you? Apply below.

Responsibilities

 Act as the liaison between the front of house and back of house
for food orders

 Partner with kitchen staff and food runners to expedite food to

the dining room

 Ensure all food leaving the kitchen meets preparation standards

 Handle quality check on plating before dishes leave expo

 Track timing on all tickets and manage allergy tickets

 Keep kitchen station clean and tidy

Requirements
  1-2 years of experience in high volume restaurant preferred

 Must be able to stand for long periods of time

 Ability to bend and lift at least 30 pounds

 Strong attention to detail

Back-of-House Restaurant Job Descriptions

Pastry Sous Chef

Job Description

Bring your skill in baking high quality treats to our team! We’re looking
for a Pastry Sous Chef to manage our pastry production team. The
ideal candidate has a passion for a variety of sweet creations. You’ll
provide mentorship to Pastry Cooks, ensure proper receiving and
storage of products and stay up to date with the latest pastry trends.

Responsibilities

 Develop, test and refine recipes

 Measure, mix and prepare ingredients in an accurate and

precise manner

 Implement seasonal creations and new offerings for the dessert

menu

 Bake, assemble and decorate pastries

 Decide preparation and cooking production schedule

 Assemble prep lists and follow standardized recipes

 Supervise food preparation to meet industry quality standards

 Maintain a safe and sanitary work environment

 Inspect ingredients upon delivery and before use to ensure

quality
  Finish and decorate cakes, cookies, pies and tarts

 Manage production on special projects like caramel, ganache

and glazes

 Maintain a clean and orderly work area

 Monitor equipment and ensure all baking tools are in working

condition

 Support weekly inventory management alongside Pastry Chef

Requirements

 Strong time management skills

 Basic knife skills

 Knowledge of breads, batters, baking and pastry

 High school diploma

 3+ years of progressive culinary experience in the hospitality

industry

Baker

Job Description

Want to lead the daily production of goodies like bread, croissants,

brioche and cookies? An eye for quality and passion for precision will
help an individual with this opportunity succeed. Responsibilities
include mixing dough, shaping and monitoring proofing along with
complying with safety regulations.

Responsibilities

 Prepare a variety of goods such as cakes, cookies, pies and

bread following standardized recipes

 Monitor stock of baking ingredients (flour, sugar, etc.) and create

orders within budget to maintain inventory levels

 Lead and guide pastry assistants

Requirements

 Interest in continuous improvement

 2+ years of professional bakery experience

Pastry Cook/Assistant

Job Description

Are desserts, pastries and baking your passion? Start building your
pastry career! A Pastry Cook/Assistant is a great way to get started.
What’s needed? A basic understanding of pastry fundamentals is
preferred as you’ll be responsible for the daily production of all dessert
items along with quality checks.

Responsibilities

 Set up pastry stations and manage breakdown

 Wash, peel, cut and seed fruits/other ingredients

 Ensure freshness of food by checking for quality

 Keep track of ingredients and rotate stock

 Support Pastry Sous Chef as needed

Requirements

 Ability to work under pressure

 Positive, pleasant attitude

 Open to feedback and constructive criticism

 Prior restaurant pastry experience preferred

 Ability to read a thermometer correctly and efficiently

Chef de Cuisine

Job Description
We’re looking for a Chef de Cuisine to be an integral part of our kitchen
operations. You’ll work closely with our Executive Chef to improve our
culinary operations and Back of House systems. Experience with high
volume production and cost control is a must.

Responsibilities

 Collaborate with Executive Chef and Sous Chef on menu and

daily specials

 Consistently execute food preparation to exceed quality

standards

 Support or work the line as necessary

 Assist with inventory management, ordering and stocking

 Manage labor and operating expenses through effective

planning, budgeting, purchasing decisions and inventory control

 Work with ownership and upper management to execute our

vision

 Oversee all Back of House scheduling, hiring, training and

evaluation

 Partner with Executive Chef on menu development, kitchen

layouts and R&D for new concepts

 Participate in menu planning activities including recipe

development and testing

Requirements

 Degree from Culinary Arts institution

 4+ years of experience in a professional kitchen

 Strong work ethic

 Great attention to detail

Line Cook

Job Description

One of the first ways to break into the restaurant industry is to become
a Line Cook. The backbone of kitchen operations, you’re responsible
for executing recipes under supervision from our Sous Chef, Chef de
Cuisine and Executive Chef. Your core responsibilities are preparing
your work station before service and churning out meals quickly and
efficiently during service.

Responsibilities

 Lead daily preparation of food items and station management

 Handle set-up, stocking and preparing food in accordance to our

Executive Chef’s recipes and standards

 Ensure cleanliness and proper safety procedures are followed

 Organize kitchen, walk-in coolers and storage areas

Requirements

 Basic knife skills

 Food safety knowledge

 Speed and finesse are a must

 Thoughtful, mature self starter

 Love of food and cooking

 1+ years of experience in a professional kitchen preferred

Prep Cook

Job Description

For restaurant newbies who don’t want to work on the cooking line, a
Prep Cook might be more your style. Prep Cooks set up Line Cooks for
success by measuring out and labeling ingredients, portioning
seasonings, washing and chopping produce, cutting meat and
reducing sauces.

Responsibilities

 Minimize waste and maximize cost/production ratio

 Have thorough knowledge of menus and the preparation

 Ensure food is stored appropriately to prevent spoilage

 Maintain cleanliness, sanitation and safety in the kitchen

 Follow prep lists created by chefs

 Measure ingredients and seasonings

Requirements

 High School diploma

 Positive attitude

 Open to feedback

 Fast learner

 Strong teamwork and communication skills

Dishwasher

Job Description

The true hero behind a lean and clean kitchen team is a Dishwasher.
This key back of house role makes sure glassware, utensils, plates,
pots and pans are spick and span. Successful individuals are detail-
oriented, able to stand on their feet for long periods of time and eager
to grow in the hospitality industry.

Responsibilities

 Wash all dishes, pots, pans, utensils, glassware and cooking

equipment in a timely manner
  Maintain cleanliness of equipment and refrigeration

 Lead weekly deep cleaning processes

 Help train new dishwashers

 Operate the dish machine fluently including changing chemicals,

taking apart and cleaning

 Empty and clean garbage cans in the kitchen

Requirements

 Restaurant experience is a plus

 Works well with others

 Values quality, consistency and cleanliness

 Must be able to stand for at least 8 hours and lift at least 50

pounds

Butcher

Job Description

We’re on the search for a skilled Butcher to join our team. The role
requires experience taking apart whole cuts of fish, meat and poultry.
Knowledge of animal anatomy, meat preparation techniques and cuts
and the proper maintenance/organization of the protein walk-ins is
needed.

Responsibilities

 Oversee the stocking, breaking down, cleaning, preparing,

preserving and cooking of proteins

 Adhere to preparation, sanitation and timing standards

 Works to reduce unnecessary waste through proper cutting

techniques

 Assist in receiving all meat items and support inventory

management
Requirements

 2+ years experience in a restaurant, high-end butcher shop

and/or factory

 Food safety knowledge

 Advanced knife skills

 Ability to work under little direction