Report Card

Supplier Delivery Performance Manual

August 2003
Version 1.2 / Update: May 2004
Version 1.3 / Update: May 2005
Version 1.4 / Update November 2005

Originator: Tanja Partecke

Located at: - Report Card http://www.reportcard.visteonsupplier.com
- Visteon Supplier Portal https://vsp.covisint.com
 Supplier Delivery Performance Manual Report Card

Index Page:

1. Introduction 3
1.1. Overview 3

2. Delivery Rating Overview 4

2.1. Category 1: Supplier Communication System 5
2.1.1. ASN Late Part Receipts & Inaccurate Part Receipts
ƒ Criteria
ƒ Calculation & Calculation Example
ƒ Matrix
ƒ Process Flowchart & DDL Example
2.1.2. Unanswered DDL Shortages 13
ƒ Criteria
ƒ Calculation & Calculation Example
ƒ Matrix
ƒ Process Flowchart
2.2. Category 2: Shipping Performance
2.2.1. Up-to-schedule Shipping 16
ƒ Criteria
ƒ Calculation & Calculation Example
ƒ Matrix
ƒ Process Flowchart & DDL Example
2.2.2. Record Maintenance - Cum disagree 25
ƒ Criteria
ƒ Calculation & Calculation Example
ƒ Matrix
ƒ Process Flowchart
2.2.3. Other Supplier Performance - Shipping discrepancy 28
ƒ Criteria
ƒ Calculation & Calculation Example
ƒ Matrix
ƒ Process Flowchart
2.2.4. Unconfirmed Packaging 30
ƒ Criteria
ƒ Calculation & Calculation Example
ƒ Matrix
ƒ Process Flowchart
2.2.5. Production Loss Report 32
ƒ Process Flowchart
2.3. Problem Reports 33
3. Appendix
3.1. Delivery Rating Calculations 35
3.1.1. Overall DR Trend (Supplier Site) 36

3.2. Delivery Ratings Dispute Process 38

3.3. Miscellaneous
3.3.1. Visteon Supplier Portal 42
3.3.2. Visteon CMMS Plant List 43
3.3.3. Calendar of Events 44
3.3.4. Visteon Global IT Help Desk 45

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1. Introduction

Report Card is a web-based mechanical application that tracks and reports data on Visteon supplier
performance, based on a standard set of metrics defined by Visteon. The application draws together data
that is captured in operational systems (e.g. CMMS3*) and manual input (e.g. Problem/ Production Loss
Reports) from the CMMS3 Plants throughout Visteon, and consolidates it into one location for easier use.

* Visteon´s Common Materials Management System

This tool provides supplier performance data that will be used:

¾ To identify opportunities for continuous improvement

¾ To improve communications through standardized data
¾ To measure supplier performance to support operational processes
¾ For Sourcing Decisions by Purchasing

The purpose of the ‘Supplier Delivery Performance Manual’ is to provide an overview to the Delivery
Rating and to provide specific information on ‘How to improve the Delivery Performance’ to Visteon.

1.1. Overview

• Report Card Access

- Internal (Visteon staff)
Visteon users access Report Card via the internal Visteon Homepage.

- External (Suppliers)
Suppliers access Report Card through the Visteon Supplier Portal / http://vsp.covisint.com
(-> Click here for VSP info) or via http://www.reportcard.visteonsupplier.com

• This Manual is applicable for all suppliers shipping to Visteon plants using CMMS3 (Æ See
‘CMMS3 Plant List’).
• Delivery Ratings are generated for each supplier site monthly. (Æ See Calendar)
• Review Process Flowcharts to improve your Supplier Delivery Performance Rating.
• Suppliers are requested to register for Direct Data Link (DDL) in order to improve the Delivery
Rating. Check out the Visteon Supplier Portal (URL: http://vsp.covisint.com ) for further
information.

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• IMDS (International Material Data System) now has the ability to place a supplier site in ‘RED’
status for non-compliance to IMDS requirements. Supplier compliance will reverse the red status
immediately.

• Capacity Planning now has the ability to place a supplier site in ‘RED’ status for failure to
complete the Visteon Annual Capacity Study. Supplier compliance will reverse the red status
immediately. Any question concerning Capacity Planning should be addressed to
[email protected]

2. Delivery Rating Overview

Delivery Rating Criteria

Category I – Communication 25 points

a) Supplier Communication System
- ‘ASN Late Part Receipts’ & ‘ASN Inaccurate Part
Receipts’ combined
b) Problem Resolution and Prevention
- Unanswered DDL Shortages
c) Problem Reports (plant issued)
Category II - Shipping Performance 75 points
a) Up-to-Schedule Shipping
b) Record Maintenance
- Cum Disagree
c) Other Supplier Performance
- Shipping Discrepancy
d) Unconfirmed packaging
e) Production Loss Reports
- Supplier caused off-line/ Production loss/ Build
constraint (Plant reported)
f) Problem Reports (plant issued)

TOTAL: 100 Points

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2.1. Supplier Communication System

¾ A supplier can only lose a maximum of 25 points in this category regardless of the number of
deductions applied.

¾ Deductions against the Communication category (25 Points) consist of:

Category I – Communication Possible deduction (25 points max)

a) Supplier Communication System
- ‘ASN Late Part Receipts’ & ‘ASN Inaccurate
Part Receipts’ combined 20 points ( max)
b) Problem Resolution and Prevention
- Unanswered DDL Shortages 5 points ( max )
c) Problem Reports (plant issued) 5 points for every instance

2.1.1. ASN Late Part Receipts & ASN Inaccurate Part Receipts

¾ Advanced Shipping Notices (ASNs) are input 100% of the time upon conveyance departure
¾ ASN data conforms to customer standards and is 100% accurate

Calculation

¾ ‘ASN Late Part Receipts’ and ‘ASN Inaccurate Part Receipts’ instances are combined; this
combined percentage is applied against the ASN Timeliness and Accuracy Matrix to determine
point deductions

¾ A single instance can count twice if the receipt is both untimely and inaccurate.

ASN Late Part Receipts:

( Σ ‘Post Time > Ship Time’ Instances + ‘Total Manual Part Receipts’ on APAA ) * 100
‘Total Electronic Part Receipts’ + ‘Total Manual Part Receipts’ on APAA

Example:

( 5 + 7 ) * 100 = 2.4 %
500

100 – 2.4 % = 97.6 %

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ASN Inaccurate Part Receipts:

( Σ ‘Consol ASN - No Supplier ASN’ + ‘Duplicate ASN’ Instances on APAA) * 100

‘Total Electronic Part Receipts’ + ‘Total Manual Part Receipts’ on APAA

Example:

( 18 + 1 ) * 100 = 3.8 %
500

100 – 3.8 % = 96.2 %

97.6 % ASN Late Part Receipts + 96.2 % ASN Inaccurate Part Receipts = 96.9 %
2

Check Matrix Î 96.9 - 96.5 Î = 7 points lost

ASN Late Part Receipts & Inaccurate Part Receipts Matrix

PERCENT POINTS LOST PERCENT POINTS LOST
100 0 94.9 - 94.5 11
99.9 - 99.5 1 94.4 - 94.0 12
99.4 - 99.0 2 93.9 - 93.5 13
98.9 - 98.5 3 93.4 - 93.0 14
98.4 - 98.0 4 92.9 - 92.5 15
97.9 - 97.5 5 92.4 - 92.0 16
97.4 - 97.0 6 91.9 - 91.5 17
96.9 - 96.5 7 91.4 - 91.0 18
96.4 - 96.0 8 90.9 - 90.5 19
95.9 - 95.5 9 90.4 - 90.0 20
95.4 - 95.0 10

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Supplier ASN

Process Flowchart - ASN Late Part Receipts

Suggestion to suppliers: Review APAA weekly to view errors
Performance
so you may begin the initial stage of understanding the
problem to prevent reoccurrences
Overview: CMMS3 APAA
Example 2.1 A

After transmitting an ASN,

check DDL (AJAA) to verify
ASN has been received in
CMMS3

Usage of
Difficulties to
"Conventional"
transmit Yes EDI link (e.g.
ASNs?
Darwin)?

No Yes
Web-EDI: Contact the Visteon
No Global IT Help See Appendix for
Contact Desk to report the contact details
[email protected] problem

Please consult the " ASN Inaccurate Part Receipts" Flowchart

Most late ASNs are the
result of the supplier failing
ASN Late Part ASN Inaccurate
to have trained personnel
Receipts Part Receipts
available to transmit ASNs.

Classification in two types of instances

ASN Data must be submitted within a

Total manual PARTS Post Time > Ship Time maximum of 15 minutes after the
receipts ASN goods has been picked up.

Example 2.1 B Example 2.1 C

Supplier should check if

the clock on his system
is set.
Was ASN
submitted No
electronically?

Yes

New Supplier: No Supplier only creates

New Supplier: Request Supplier raised ASN
EDI connection has manual ASNs in the DDL
ASN is not visible in plant Analyst to check ASN was deleted in in CMMS FMAA =
been established yet system when experiencing
CMMS3 AJAA Supplier Profile CMMS CMMS3 AJAA manual ASN EDI system downtime
set-up

Supplier is Manual SUPPLIER

No demanded to ASNs require a
establish EDI delivery rating
connection ASAP dispute

EDI is a
Usage of MANDATORY
"Conventional" method of
No
EDI link (e.g. communication and
Darwin)? data exchange.

Yes deleted by

Ensure that an Web-EDI:

ACCEPTED 997 Check your copy of CMMS3
Plant staff
acknowledgement * the "ASN Batch Program
has been generated. Verification"
Example 2.1 E

Possible root cause

Supplier transit time/

days set-up incorrect Supplier entered Check "ASN History"
in ADHA. Request incorrect "Mode of screen for details
plant Analyst to check Transportation"
CMMS table Example 2.1 D

* 997 Acknowledgement Report / end-to-end report will appear in the submitter's mailbox
after the transmission of the ASN. The purpose of this report is to provide an end-to-end MP&L resends batch
acknowledgement of a document's receipt. deleted ASNs out of AJAA
An acknowledged transaction can be: ASN must be received
Accepted / Rejected / Accepted with error within 24 hours

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2.1 A DDL Example – Supplier ASN Performance / Overview

Suggestion to suppliers:

¾ Review APAA weekly to view errors so you may begin the initial stage of understanding the
problem to prevent reoccurrences.

CMMSAPAA SUPPLIER ASN PERFORMANCE 01/09/03 12:24:01

==> _________ __________________________________________________ PLT 0098A 4A__
SHIP FROM: ABCAA Supplier Name: ABC
BEGIN MTH: 06 YEAR: 2003 END MTH: 06 YEAR: 2003

Tot Elec Part Rcpts: 75 Tot Man Part Rcpts: 1 1 %

Tot Elec ASN Parts: 80 Tot ASN Part Labels: 0 0 %
Tot Elec Hdr Rcpts: 75 Tot Man Hdr Rcpts: 1 1 %
Type of Error Cur Range Qty % 12 Mth Qty %
-------------------------- ------------- --- ----------- ---
Post Time < Ship Time 0 0 0 0
Post Time > Ship Time 1 1 10 1
Consol ASN (No Supp ASN) 1 1 10 1
Duplicate ASN 0 0 0 0
No Packing Slip 0 0 0 0
Packing Slip Changes 0 0 0 0
Part Number Errors 2 3 12 1
Unit of Measure Changes 0 0 0 0
Pool ID Errors 0 0 0 0
Quantity Changes 0 0 4 1
Other ASN Errors 0 0 0 0

F1=Help F4=Next Ship From

The number of part numbers that were received
into plant records without using the supplier´s ASN
for the month and year selected.

2.1 B DDL Example – Manual ASN

CMMSAJAA ASN JOURNAL 01/09/03 12:32:36

==> _________ __________________________________________________ PLT 0259A PR__

START DATE ASN PROCESSED: 01/08/2003 END DATE ASN PROCESSED: 01/09/2003

SHIP PACKING T ---STATUS-------------------------

AC FROM ASN NUMBER SLIP SHP DATE Y CODE Description
- ----- ----------- ----------- -------- - --- -----------------------------
ABCEE 10007215 1730 20/08/03 M 300 ASN RECEIVED
ABCEE 10007217 1732 25/08/03 E 200 ASN DELETED.
ABCEE 10007219 1731 25/08/03 E 200 ASN DELETED.
ABCEE 10007230 1750 28/08/03 E 122 POST TIME > SHIP TIME

This field indentifies who created the ASN:

‘M’ means the receiving plant manually created the ASN, while
‘E’ means the supplier or carrier electronically transmitted it.

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2.1 C DDL Example – Post Time > Ship Time

¾ Data transmission to Visteon may only and must take place immediately after the goods have
been picked up.

¾ Immediately means within a maximum of 15 minutes after the carrier’s truck has left the
supplier’s loading bay. It is not permissible to collect ASNs during the day and transmit them
altogether.

CMMSAJAA ASN JOURNAL 01/09/03 12:32:36

==> _________ __________________________________________________ PLT 0259A PR__

START DATE ASN PROCESSED: 01/08/2003 END DATE ASN PROCESSED: 01/09/2003

SHIP PACKING T ---STATUS-------------------------

AC FROM ASN NUMBER SLIP SHP DATE Y CODE Description
- ----- ----------- ----------- -------- - --- -----------------------------
ABCEE 10007215 1730 20/08/03 M 300 ASN RECEIVED
ABCEE 10007217 1732 25/08/03 E 200 ASN DELETED.
ABCEE 10007219 1731 25/08/03 E 200 ASN DELETED.
X ABCEE 10007230 1750 28/08/03 E 122 POST TIME > SHIP TIME

In all probability you will NOT be able to find the ”Post Time > Ship
Time“ instances in screen AJAA but view the F6 ASN History for each
electronic submitted ASN.

F1=Help F2=Resend ASN F4=Unformatted Detail F5=Formatted Detail F6=ASN History

NO MORE RECORDS AVAILABLE N#ML7I

Type ‘X’ in the action column and press::

¾ F5 to go to ADAA – Formatted Detail, where you can view the data elements in formatted CIF
(Common Internal Format)

¾ F6 to go to ADAA – ASN History, where you can view all the status codes for selected ASN

Suggestion to After transmitting an ASN check AJAA to verify ASN has been received in
Suppliers CMMS3.

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The CMMS3 screen ADAA is accessable via the AJAA screen only!

CMMSADAA ASN DETAIL - UNFORMATTED ASN DATA 01/09/03 15:14:41

==> _________ __________________________________________________ PLT 0259A PR__

SHIP FROM : ABCEE ASN NBR : 00000562168

PACKING SLIP: 00000562168 SHIP DATE : 28/08/03

Segment No: 1 Character Range: 1 - 247

856HD HEADER RECORD Ship From : ABCEE Ship To : 0259A

856A PRIMARY CONTROL ASN No : 00000562168 Ship From : S9L2A

RECORD Shipped Date : 030828 Shipped Time : 0800
Arrival Date : Arrival Time :
Carrier Code : S0R9 Mode of Trans: C
Conveyance No : 0562168 Frt Bill :
Bill of Lading: Ship To : 0259A
Int. Consign :
Gross Weight : 0000000000KG Net Weight : 0000000000KG

F1=Help F4=Unformatted Detail F6=ASN History

MORE RECORDS AVAILABLE N#ML7I

Compare :

¾ ‘Shipped Date’ and ‘Shipped Time’ = Time the goods has been picked up by the carrier to

¾ ASN process Date & Time

CMMSADAA ASN DETAIL - UNFORMATTED ASN DATA 01/09/03 15:15:57

==> _________ __________________________________________________ PLT 0259A PR__

SHIP FROM : ABCEE ASN NBR : 00000562168

PACKING SLIP: 00000562168 SHIP DATE : 28/08/03

Activity Date Time Program User ID Comment/Part Number

------------------ ----- ----- -------- -------- ------------------------------
020 29/08 13:48 CMMSN4AA REDIRECTED ASN PROC. BY N4AA
PROCESSED BY N5AA. 29/08 13:48 CMMSN5A9 ASN PROCESSED BY CMMSN5AA.
VALID ASN - POST 29/08 13:48 CMMSN7A9 POST TIME > SHIP TIME

ASN Transmission ‘Date’ and ‘Time’

F1=Help F4=Unformatted Detail F5=Formatted Detail

NO MORE RECORDS AVAILABLE N#ML7I

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2.1 D DDL Example – Deleted ASN / by plant MP&L

CMMSADAA ASN DETAIL 01/09/03 15:25:18

==> _________ __________________________________________________ PLT 0259A PR__

SHIP FROM : ABCEE ASN NBR : 00001166271

PACKING SLIP: 00001166271 SHIP DATE : 26/08/03

Activity Date Time Program User ID Comment/Part Number

------------------ ----- ----- -------- -------- ------------------------------
020 26/08 16:46 CMMSN4AA REDIRECTED ASN PROC. BY N4AA
PROCESSED BY N5AA. 26/08 16:46 CMMSN5A9 ASN PROCESSED BY CMMSN5AA.
VALID ASN - POST 26/08 16:46 CMMSN7A9 ASN POSTED BY CMMSN7AA.
ASN DELETED. 01/09 13:42 CMMSTSAA P#PA1W

ASN was deleted in Visteon

Plant

F1=Help F4=Unformatted Detail F5=Formatted Detail

NO MORE RECORDS AVAILABLE N#ML7I

2.1 E DDL Example – Deleted ASN / by CMMS Batch run

CMMSADAA ASN DETAIL - UNFORMATTED ASN DATA 01/09/03 15:26:45

==> _________ __________________________________________________ PLT 0259A PR__

SHIP FROM : XYZAA ASN NBR : 00000050521

PACKING SLIP: 00000050521 SHIP DATE : 11/08/03

Activity Date Time Program User ID Comment/Part Number

------------------ ----- ----- -------- -------- ------------------------------
020 11/08 19:08 CMMSN4AA REDIRECTED ASN PROC. BY N4AA
PROCESSED BY N5AA. 11/08 19:08 CMMSN5A9 ASN PROCESSED BY CMMSN5AA.
VALID ASN - POST 11/08 19:08 CMMSN7A9 ASN POSTED BY CMMSN7AA.
CONVEYANCE UPDATED 18/08 09:58 CMMSTSAA P#PA42 CVY IW ETA 15/08/03 19:13
CONVEYANCE UPDATED 19/08 09:50 CMMSTSAA P#PAT2 CVY IW ETA 19/08/03 19:13
CONVEYANCE UPDATED 20/08 11:10 CMMSTSAA P#PAT2 CVY IW ETA 20/08/03 19:13
CONVEYANCE UPDATED 21/08 09:53 CMMSTSAA P#PAT2 CVY IW ETA 21/08/03 19:13
CONVEYANCE UPDATED 22/08 09:46 CMMSTSAA P#PAT2 CVY IW ETA 22/08/03 19:13
ASN DELETED. 25/08 00:37 CMMS47AA BATCH

ASN was deleted by CMMS

F1=Help F4=Unformatted Detail F5=Formatted
Batch run.
NO MORE RECORDS AVAILABLE N#ML7I

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Supplier ASN
Suggestion to suppliers: Review APAA weekly to view errors

Process Flowchart - ASN Inaccurate Part Receipts

Performance
so you may begin the initial stage of understanding the
Overview: CMMS3 APAA problem to prevent reoccurrences

Example 2.1 A

After transmitting an ASN,

check DDL (AJAA) to verify
ASN has been received in
CMMS3

Usage of
Difficulties to
"Conventional"
transmit Yes EDI link (e.g.
ASNs?
Darwin)?

No Yes

No Web-EDI: Contact the Visteon

Global IT Help Desk See Appendix for
Contact to report the problem contact details
[email protected]

Please consult the " ASN Late Part Receipts" Flowchart

ASN
ASN Late Part
Inaccurate
Receipts
Part Receipts

Classification in two types of instances

ASNs are matched by

comparing 5 edits:

- Supplier Code Consolidator ASN (No

Duplicate ASN Supplier ASN)
- Part number
- ASN Number
- Packaging Slip
- Ship date

After transmitting an
ASN, check DDL to verify Was ASN
ASN has been received in submitted
CMMS3
No
electronically?

Yes

Consolidator is asked to Carrier was not able to Send ASN with every
contact the supplier if there find the original supplier shipment
is no ASN in the system ASN

Root cause investigation

Incorrect "Mode of No "Pool Point" entered in A delayed transmission ASN not in line with
Transportation" entered in ASN / The "Pool Point" of the ASN may leads to a different standards. E.g.
ASN sends a copy of ASN to missing ASN for the next VDA (European standard);
the consolidator goods recipient AIAG (US standard)

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2.1.2. Unanswered DDL Shortages

¾ All shortages are answered accurately and in accordance with DDL procedures.

Suppliers to Europe:

Suppliers are expected to use the DDL system in order to monitor ASN
Suppliers to
Performance and to clarify cum disagrees. In most European plants the Europe

‘DDL capable’ flag is not set (DDL screen: BHIA/ Supplier Ship Point
Information).

If a plant has not set a supplier as ‘DDL capable’ the supplier receives full points for DDL categories
however, plant MP&L uses Problem Reports to record supplier failure to solve or respond to cum
disagrees. Each Problem Report will lead to a 5 point deduction from your Delivery Rating.

Please check your ‘DDL capable’ setting within your DDL ‘Supplier Ship Point Information’ to determine
if you are flagged as DDL supplier. In case of doubt please consult your plant MP&L Analyst in order to
clarify expectations regarding the use of DDL.

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Calculation

‘Number of DDL Shortages NOT ANSWERED on JBBA’ * 100

‘Total Number of DDL Shortages’

Example:

1 * 100 = 2.00 %
50

100 – 2.00 % = 98.00 %

Check Matrix: Î 98.0 - 97.1 Î = 2 Points Lost

DDL Shortage Matrix

PERCENT POINTS LOST
100.0 - 99.1 0
99.0 - 98.1 1
98.0 - 97.1 2
97.0 - 96.1 3
96.0 - 95.1 4
95.0 - and below 5

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Process Flowchart - Unanswered DDL Shortage

Shortages are parts that require a response by the supplier to ensure production can continue in the
plant

System set up
Plant MP&L responsibility to maintain BHIA
CMMS3 BHIA - Supplier Ship Point Info

CMMS3
Number of days or transit time the supplier is required to enter
Field: "Promise BOH days W/M limit" promises. E.g. if the supplier is very near to the plant location their
"will make - w/m" should be a fraction of a day.

Default days = 2.5

Depending upon BHIA set up, the system takes a snapshot of all
parts for the supplier with less than or equal to the number agreed
upon for which promises have not been entered.

Consult your DDL Training Manual for further instruction

JBBA - Shortage Parts
These shortages are not necessarily the result of a supplier's
Lists parts that require your immediate
releases, but are the result of insufficient parts to complete a build
attention
schedule.

On Thursday and Friday of each week, 2.0 days will be

added to this number to account for the weekend.

Field "Review Check Promise

Required" Status
displays "YES"?

Yes / Root Cause

The "BOH days - current" A promise has been CRIT = CRITICAL N/M = Night Man* ANS = Answered
has fallen below 2.0 days deleted and the "BOH BOH has dropped below Promise was added or Promise was added or
since the last nightly days - current" is still 2.0 days after the nightly changed and changed TODAY
batch update below 2.0 days batch flagged as Night Man (BEFORE the batch run)
and the BOH days has
* Contact at night shift not changed since then

Required Action

Supplier is responsible to enter "promise"

on screen SLBA or SMBA

The "Review Required" field will revert to

blank; indicating that the part has been
reviewed

All Parts on the JBBA shortage screen EST (Dearborn) = GMT (London) - 5
must be on "ANS" status when the
system snapshot is taken at 11 am EST Suggestion to supplier:
Monday to Friday Print JBBA between 10:45am - 10:59 am EST

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2.2 Shipping Performance

¾ A supplier can only lose a maximum of 75 points in this category

¾ Deductions against the Shipping Performance category (75 points) consist of:

Category II - Shipping Performance Possible deduction (75 points max)

a) Up-to-Schedule Shipping 35 points (max)
b) Record Maintenance
- Cum Disagree 20 points (max)
c) Other Supplier Performance
- Shipping Discrepancy 10 points (max)
d) Unconfirmed packaging 10 points (max)
e) Production Loss Reports
- Supplier caused off-line/ Production loss/
Build constraint (plant issued) 20 points for every instance
f) Problem Reports (plant issued) 5 points for every instance

Calculation - Exception:
NEW

The calculation does not apply if up-to-schedule instances were identified but no parts* were
received in the plants within the examined period.

This occurrence will lead to a 11 points deduction within the categorie ‘up-to-schedule’ in all cases.

* ‘Total Electronic Part Receipts’ + ‘Total Manual Part Receipts’ on APAA = 0

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2.2.1. Up-to-Schedule Shipping

Calculation:

Σ ‘Undershipment’ instances on CMIA * 100

‘Total Electronic Part Receipts’ + ‘Total Manual Part Receipts’ on APAA

Example:

60 * 100 = 12.00 %
500

100 – 12.00 % = 88.00 %

Check Matrix: Î 88.4 - 88.0 Î = 24 Points Lost

Up-to-Schedule Matrix
PERCENT POINTS LOST PERCENT POINTS LOST
100 0 91.4 - 91.0 18
99.9 - 99.5 1 90.9 - 90.5 19
99.4 - 99.0 2 90.4 - 90.0 20
98.9 - 98.5 3 89.9 - 89.5 21
98.4 - 98.0 4 89.4 - 89.0 22
97.9 - 97.5 5 88.9 - 88.5 23
97.4 - 97.0 6 88.4 - 88.0 24
96.9 - 96.5 7 87.9 - 87.5 25
96.4 - 96.0 8 87.4 - 87.0 26
95-9 - 95.5 9 86.9 - 86.5 27
95.4 - 95.0 10 86.4 - 86.0 28
94.9 - 94.5 11 85.9 - 85.5 29
94.4 - 94.0 12 85.4 - 85.0 30
93.9 - 93.5 13 84.9 - 84.5 31
93.4 - 93.0 14 84.4 - 84.0 32
92.9 - 92.5 15 83.9 - 83.5 33
92.4 - 92.0 16 83.4 - 83.0 34
91.9 - 91.5 17 82 and below 35

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Process Flowchart - Up-to-Schedule Shipping

Suppliers and plant can review undership instances on CMIA
CMIA immediately upon calculation (Once a week) rather than
waiting for the rating to be published
Undership Status to Release by supplier

Suppliers should retain appropriate release history.

Ship/ Delivery Frequencies

Ship Frequency: Ship Frequency:

Monthly &
Daily: 11 Daily/ Weekly
bi-monthly Bi-Monthly: 31 - 32
Weekly: 21 - 25 shippers?
shippers? Monthly: 41 - 44
multiple days of the week: 26 - 29

Yes Yes

Measured against 862 release / Measured against 830 release /

Shipping Release - DCI Planning release

Example 2.2 A Example 2.2 B

This determines the

Ship or Delivery
interpretation of the 862
Release?
release

Ship Release / coded "S" Delivery Release / coded "D"

The supplier should SHIP material on the The supplier should DELIVER material
date indicated on the date indicated

Root cause investigation

Are the releases Supplier shipping

Is ship frequency
calculated using Any missing/ to phoned/ faxed
set up correctly in
standard deleted ASNs? etc. requirements
CMMS?
packaging? ?

Check entry in "Packaging

Check "Ship Frequency" / Check AJAA - ASN
Quantity" field / CMMS3
CMMS3 AOIA - Parts for History
AAIA - Supplier Release
supplier

It is the responsibility of
Contact plant MP&L in An electronic supplier ASN
the supplier to submit
case of any constrains was deleted within the
packaging data to Visteon
plant

Enter packaging Interim Solution: Plant

specification in screen MP&L to enter "packaging
DAIA - Supplier/Part qty" in BEIA - MSR Part/
Packaging Supplier Information 2

Submit rating dispute with

Submit rating dispute with
ASN details
appropriate documentation
consists of e-mail, fax, etc
(See Dispute Process)

Update November 2005 18/ 46

Version 1.4
Supplier Delivery Performance Manual Report Card

Up-to-schedule Shipping Calculation

¾ Suppliers should read CMMS3 CMIA screen help to ensure a detailed understanding of how
behind schedule instances are calculated!

Example 1: Daily shipments, weekly shipments and multiple deliveries per week are measured for the
862 (Shipping release) requirements.

Example 2: Semi-monthly and monthly shipments are measured for the 830 (Planning release)
requirements

2.2 A DDL Example 1: Daily or weekly shipments

¾ Daily / weekly shipments and multiple deliveries per week.

¾ In consideration of release fluctuations, three 862 releases are reviewed in each behind
schedule calculation.

CMMSCMIA UNDERSHIP STATUS TO RELEASE BY SUPPLIER 30/07/03 13:29:02

==> _________ __________________________________________________ PLT 0098A 4A__

SUPP: XXXXX ABC LTD FROM DT: 29/07/03 TO DT: 29/07/03

F/U ANALYST: F50 Or GRP F/U ANALYST: ___ Or RLSE ANALYST: ___

A Rlse Cum Cum Rcpts Undership

C PART NUMBER PLANT Used Rqmts +In Trans Quantity
- ------------------------------ ----- ------- - --------- --------- ---------
YC1W- 4018-AA 0098A 678-42 54159 50254 3905

Release used for third

comparison
Calculation date =
Run date

Receipts + in-transit (RIT) as

displayed on ‘Run Date’ Release
F1=Help F2=Menu F4=Ship Status by ANALYST
NO MORE RECORDS AVAILABLE N#ML7I

FYI:
Release 679-21 = Monday / 28-07-03 Release 679-23 = Wednesday

Release 679-22 = Tuesday / 29-07-03 Release 679-24 = Thursday etc.

Update November 2005 19/ 46

Version 1.4
Supplier Delivery Performance Manual Report Card

1. Comparison:

¾ Use the 862 / shipping release of the run date.

¾ Compare the current day cum requirements to the receipts plus in-transit (RIT). IF the RIT is
lower, proceed to the second comparison.
¾ If cum required > RIT then go to second comparison

CMMSAAIA SUPPLIER RELEASE - 1 30/07/03 13:37:35

==> _________ __________________________________________________ PLT 0098A 4A__
PART: ABC1- 4018-AA__________ SUPP: XXXXX 830/862 (P/S): S
PROG START DATE: 28/07/03 PROG NO. 679-22_ Send (F,R): _ Process Status: S
Date TW % Adj Quantity Cum Pend Amnd: Amnd Type: Strik Prot:
------ - - - --------- --------- 862 Code: D Rel Type: A Final Rlse:
PRIOR 53500 Issue Dte: 29/07/03 Pct of Business: 100
290703 3246 53500 Part Desc: FLANGE RR AX HSG Calculation date =
300703 0 53500 Supplier : XXXX
310703 192
Run date release
53692 Ship/Del : S Ship Freq: 11 Part Stat: C
010803 480 54172 Trans Day: 5.0 Pack Qty: 0
020803 0 54172 Trans Src: Sat/Sun Move: N / N
030803 0 54172 Supp Ptrn: Carr Ptrn :
040803 480 54652 Last ASN Num: 00000028969 Last Date
Cum required
050803 480 55132 Last Quantity: 992 20/07/03
060803 288 55420 Cum Rec + IT : 50254 Discrep: N
070803 0 55420 Rel Anal: F50 F/U Anal: F50 Grp F/U:
080803 0 55420 Rel Anl Name : WILLMS WOLFGANG 1802
090803 0 55420 Rel Anl Phone: 49-2421-226601
100803 0 55420 Buyer Name : R BERES
110803 0 55420 Ship To GSDB : Bill To GSDB : 0098A
F2=ASIA F4=ABIA F5=ADIA F6=ACIA F9=AIIA F10=AEIA F11=AHIA F13=AMIA
RIT

2. Comparison

¾ Use the 862 release one day PRIOR the run date, for the (ship date) cum requirements
one day before the run date. IF the RIT is lower, proceed to the third comparison.

CMMSAAIA SUPPLIER RELEASE - 1 30/07/03 13:38:18

==> _________ __________________________________________________ PLT 0098A 4A__
PART: ABC1- 4018-AA__________ SUPP: XXXXX 830/862 (P/S): S
PROG START DATE: 28/07/03 PROG NO. 679-21_ Send (F,R): _ Process Status: H
Date TW % Adj Quantity Cum Pend Amnd: Amnd Type: Strik Prot:
------ - - - --------- --------- 862 Code: D Rel Type: A Final Rlse:
PRIOR Release one
53500 Issue Dte: 28/07/03 Pct of Business: 100 day prior
280703 3246 53500 Part Desc: FLANGE RR AX HSG Calculation date/ Run
290703 0 53500 Supplier : XXXXX
300703 0 53500 Ship/Del : S Ship Freq: 11 Part Stat:dateCrelease
310703 192 53692 Trans Day: 5.0 Pack Qty: 0
010803 480 54172 Trans Src: Sat/Sun Move: N / N
020803 0 54172 Supp Ptrn: Carr Ptrn :
030803 0 54172 Last ASN Num: 00000028969 Last Date
040803 480 54652 Last Quantity: 992 20/07/03
050803 480 55132 Cum Rec + IT : 50254 Discrep: N
060803 288 55420 Rel Anal: F50 F/U Anal: F50 Grp F/U:
070803 0 55420 Rel Anl Name : WILLMS WOLFGANG 1802
080803 0 55420 Rel Anl Phone: 49-2421-226601

Update November 2005 20/ 46

Version 1.4
Supplier Delivery Performance Manual Report Card

3. Comparison

¾ Use release number as indicated in Report Card / CMMS CMIA

¾ Use the ship date cum requirements one day before the run date (same ship date as the second
comparison). Compare this quantity to RIT.

¾ If RIT is lower the supplier is considered behind schedule.

¾ Performing the calculation in this manner gives the daily ship supplier one week to react to
an increase in requirements.

CMMSAAIA SUPPLIER RELEASE - 1 30/07/03 13:37:20

==> _________ __________________________________________________ PLT 0098A 4A__
PART: ABC1- 4018-AA__________ SUPP: XXXXX 830/862 (P/S): S
PROG START DATE: 14/07/03 PROG NO. 678-42_ Send (F,R): _ Process Status: S
Date TW % Adj Quantity Cum Pend Amnd: Amnd Type: Strik Prot:
------ - - - --------- --------- 862 Code: D Rel Type: A FinalReleaseRlse:
No. as
PRIOR 52870 Issue Dte: 15/07/03 Pct of Business: 100
150703 6986 53366 Part Desc: FLANGE RR AX HSG indicated in CMIA /
160703 496 53862 Supplier : XXXXX Report Card details
170703 297 54159 Ship/Del : S Ship Freq: 11 Part Stat: C
180703 0 54159 Trans Day: 5.0 Pack Qty: 0
190703
Cum required ONE 0 54159 Trans Src: Sat/Sun Move: N / N
200703 0 54159 Supp Ptrn: Carr Ptrn :
DAY before the run
210703 0 54159 Last ASN Num: 00000028779 Last Date
date
220703 0 54159 Last Quantity: 534 08/07/03
230703 0 54159 Cum Rec + IT : 46380 Discrep: N
240703 0 54159 Rel Anal: F50 F/U Anal: F50 Grp F/U:
250703 0 54159 Rel Anl Name : WILLMS WOLFGANG 1802
260703 0 54159 Rel Anl Phone: 49-2421-226601
270703 0 54159 Buyer Name : R BERES
280703 0 54159 Ship To GSDB : Bill To GSDB : 0098A
F2=ASIA F4=ABIA F5=ADIA F6=ACIA F9=AIIA F10=AEIA F11=AHIA F13=AMIA
F14=AJIA F15=SUBA F16=APIA F17=AOIA F18=CPIA F19=ACSA
INQUIRY SUCCESSFUL - NOTE: DATA IS FROZEN AT TIME RELEASE IS GENERATED N#ML7I

Update November 2005 21/ 46

Version 1.4
Supplier Delivery Performance Manual Report Card

2.2 B DDL Example 2: Semi-monthly & monthly ship/ delivery parts

¾ Semi-monthly and monthly ship/ delivery parts is measured for the 830 (Planning release)
requirements.

¾ Calculation date: Saturday

CMMSCMIA UNDERSHIP STATUS TO RELEASE BY SUPPLIER 11/08/03 09:18:22

==> _________ __________________________________________________ PLT 6652A CF__

SUPP: ABCAA FROM DT: 09/08/03 TO DT: 09/08/03

F/U ANALYST: ___ Or GRP F/U ANALYST: ___ Or RLSE ANALYST: ___

A Rlse Cum Cum Rcpts Undership

C PART NUMBER PLANT Used Rqmts +In Trans Quantity
- ------------------------------ ----- ------- - --------- --------- ---------
95VW- 18K383-AA 6652A 679-3 21300 20600 700

Receipts + in-transit (RIT) as

displayed on ‘Run Date’ Release
Calculation date =
Run date

F1=Help F2=Menu F4=Ship Status by ANALYST

NO MORE RECORDS AVAILABLE N#ML7I

¾ On Saturday, the calculation takes the lowest cum required of the last three 830 sent releases,
calculates whether or not an increase larger than 15% occurred and compares to RIT (receipts plus
in-transit which includes consignment).

¾ Increases less than 15% within one week are the responsibiltiy of the supplier. If the supplier ships
less than 15% of an increased requirement, the supplier is considered behind schedule.

Update November 2005 22/ 46

Version 1.4
Supplier Delivery Performance Manual Report Card

Release 1

¾ Release number as indicated in Report Card / CMMS CMIA

CMMSAAIA SUPPLIER RELEASE - 1 11/08/03 09:17:42

==> _________ __________________________________________________ PLT 6652A CF__
PART: 95VW- 18K383-AA__________ SUPP: ABCAA 830/862 (P/S): P
PROG START DATE: 04/08/03 PROG NO. 679-3__ Send (F,R): _ Process Status: S
Date TW % Adj Quantity Cum Pend Amnd: AmndCompare
Type: cum Strik Prot:
required of the last
------ - - - --------- --------- 862 Code: D Rel Type: A Final Rlse:
PRIOR
three 830 releases and
21205 Issue Dte: 05/08/03 Pct of Business: 100
take lowest
040803 700 cum required
21300 Part Desc: XXXXLE-HEATER HOUSING DISTRIBU
110803 0 21300 Supplier : ABCAA
180803 2200 23500 Ship/Del : S Ship Freq: 311 Part Stat: C
250803 0 23500 Trans Day: 0.2 Pack Qty: 100
010903 2200 25700 Trans Src: Sat/Sun Move: N / N
080903 0 25700 Supp Ptrn: Carr Ptrn :
150903 2500 28200 Last ASN Num: 00000090993 Last Date
220903 0 28200 Last Quantity: 900 16/07/03
290903 2000 30200 Cum Rec + IT : 20600 Discrep: N
061003 0 30200 Rel Anal: RF2 F/U Anal: RF2 Grp F/U:
131003 2600 32800 Rel Anl Name : LEBLANC CATHY
031103 4100 36900 Rel Anl Phone: 0033324595854
011203 3600 40500 Buyer Name : O KRMASKOVA
050104 3377 43877 Ship To GSDB : Bill To GSDB : 6652A
ReceiptsF6=ACIA
F2=ASIA F4=ABIA F5=ADIA + in-transit (RIT) from
F9=AIIA F10=AEIA F11=AHIA F13=AMIA
F14=AJIA F15=SUBA Release
F16=APIANo.F17=AOIA
as indicated in CMIA/F19=ACSA
F18=CPIA
INQUIRY SUCCESSFUL -Report
NOTE: Card
DATA Details
IS FROZEN AT TIME RELEASE IS GENERATED N#ML7I

Release 2

CMMSAAIA SUPPLIER RELEASE - 1 11/08/03 09:17:54

==> _________ __________________________________________________ PLT 6652A CF__
PART: 95VW- 18K383-AA__________ SUPP: ABCAA 830/862 (P/S): P
PROG START DATE: 28/07/03 PROG NO. 679-2__ Send (F,R): _ Process Status: S
Date TW % Adj Quantity Cum Pend Amnd: Amnd Type: Strik Prot:
------ - - - --------- --------- 862 Code: D Rel Type: A Final Rlse:
PRIOR 20419 Issue Dte: 29/07/03 Pct of Business: 100
280703 0 20500 Part Desc: XXX
040803 700 21300 Supplier : XXX
110803 0 21300 Ship/Del : S Ship Freq: cum
Compare 311 required
Part Stat: C last
of the three
180803 2100 23400 Trans Day: 0.2 Pack Qty: 100
250803 0 23400 Trans Src: 830 releases
Sat/Sunand takeNlowest
Move: / N cum
010903 2200 25600 Supp Ptrn: required
Carr Ptrn :
080903 0 25600 Last ASN Num: 00000090993 Last Date
150903 2500 28100 Last Quantity: 900 16/07/03
220903 0 28100 Cum Rec + IT : 20600 Discrep: N
290903 2000 30100 Rel Anal: RF2 F/U Anal: RF2 Grp F/U:
061003 2600 32700 Rel Anl Name : LEBLANC CATHY
031103 4100 36800 Rel Anl Phone: 0033324595854
011203 3400 40200 Buyer Name : O KRMASKOVA
050104 3314 43514 Ship To GSDB : Bill To GSDB : 6652A
F2=ASIA F4=ABIA F5=ADIA F6=ACIA F9=AIIA F10=AEIA F11=AHIA F13=AMIA
F14=AJIA F15=SUBA F16=APIA F17=AOIA F18=CPIA F19=ACSA
INQUIRY SUCCESSFUL - NOTE: DATA IS FROZEN AT TIME RELEASE IS GENERATED N#ML7I

Update November 2005 23/ 46

Version 1.4
Supplier Delivery Performance Manual Report Card

Release 3

CMMSAAIA SUPPLIER RELEASE - 1 11/08/03 09:18:01

==> _________ __________________________________________________ PLT 6652A CF__
PART: 95VW- 18K383-AA__________ SUPP: ABCAA 830/862 (P/S): P
PROG START DATE: 21/07/03 PROG NO. 679-1__ Send (F,R): _ Process Status: S
Date TW % Adj Quantity Cum Pend Amnd: Amnd Type: Strik Prot:
------ - - - --------- --------- 862 Code: D Rel Type: A Final Rlse:
PRIOR 20419 Issue Dte:
210703 0 20500 Part Desc:
280703 0 20500 Supplier : Compare cum required of the last three 830
040803 700 21300 Ship/Del :
110803 0 21300 Trans Day:
releases and take lowest cum required
180803 2200 23500 Trans Src:
250803 0 23500 Supp Ptrn:
010903 2200 25700 Last ASN Num:
080903 0 25700 Last Quantity:
150903 2500 28200 Cum Rec + IT : 20600 Discrep: N
220903 0 28200 Rel Anal: RF2 F/U Anal: RF2 Grp F/U:
290903 4600 32800 Rel Anl Name : LEBLANC CATHY
031103 4100 36900 Rel Anl Phone: 0033324595854
011203 3800 40700 Buyer Name : O KRMASKOVA
050104 3415 44115 Ship To GSDB : Bill To GSDB : 6652A
F2=ASIA F4=ABIA F5=ADIA F6=ACIA F9=AIIA F10=AEIA F11=AHIA F13=AMIA
F14=AJIA F15=SUBA F16=APIA F17=AOIA F18=CPIA F19=ACSA
INQUIRY SUCCESSFUL - NOTE: DATA IS FROZEN AT TIME RELEASE IS GENERATED N#ML7I

Update November 2005 24/ 46

Version 1.4
Supplier Delivery Performance Manual Report Card

2.2.2. Record Maintenance - Cum Disagree

¾ Supplier maintains 100% cum ship quantity agreements - Supplier reconciles cum quantity
disagreements in a timely manner.

Suppliers to Europe:
Suppliers to
Europe
Suppliers are expected to use the DDL system in order to monitor ASN
Performance and to clarify cum disagrees. In most European plants the
‘DDL capable’ flag is not set (DDL screen: BHIA/ Supplier Ship Point Information).

If a plant has not set a supplier as ‘DDL capable’ the supplier receives full points for DDL categories
however, plant MP&L uses Problem Reports to record supplier failure to solve or respond to cum
disagrees. Each Problem Report will lead to a 5 point deduction from your Delivery Rating.

Please check your ‘DDL capable’ setting within your DDL ‘Supplier Ship Point Information’ to determine
if you are flagged as DDL supplier. In case of doubt please consult your plant MP&L Analyst in order to
clarify expectations regarding the use of DDL.

Update November 2005 25/ 46

Version 1.4
Supplier Delivery Performance Manual Report Card

Calculation:

Σ Number of Instances of ‘Parts in Cum Disagree’ Status * 100

‘Total Electronic Part Receipts’ + ‘Total Manual Part Receipts’ on APAA

Example:

5 * 100 = 1.00 %
500

100 – 1.00 % = 99.00 %

Check Matrix: Î 99.4 - 99.0 Î = 2 Points Lost

Cum Disagree Matrix

PERCENT POINTS LOST PERCENT POINTS LOST
100 0 94.9 - 94.5 11
99.9 - 99.5 1 94.4 - 94.0 12
99.4 - 99.0 2 93.9 - 93.5 13
98.9 - 98.5 3 93.4 - 93.0 14
98.4 - 98.0 4 92.9 - 92.5 15
97.9 - 97.5 5 92.4 - 92.0 16
97.4 - 97.0 6 91.9 - 91.5 17
96.9 - 96.5 7 91.4 - 91.0 18
96.4 - 96.0 8 90.9 - 90.5 19
95.0 - 95.5 9 Below 90.4 20
95.4 - 95.0 10

Update November 2005 26/ 46

Version 1.4
 Supplier Delivery Performance Manual Report Card

Process Flowchart - Cum Disagree

Cum disagrees need to be challenged within 24 hours - Reconcile cums daily !
1) If the number in " + / - Supp cums" field is positive, the Visteon plant cum is
CMMS SVBA over / greater than the supplier cum by the quantity indicated; if negative the
"Reconciliation by Visteon plant cum is under/less than the supplier cum by the quantity indicated.
Supplier"
2) If the " + / - Supp cums" field is blank, the cums match and will return to an
Agree status when the next ASN with the correct cum is received for the part

Different reconciliation codes

Recon Code Recon Code Recon Code Recon Code

C ( = Unanswered
D ( = Disagree) B ( = Blank) N ( = No cums) Challenges)

Due to Due to Due to

Supplier ASN did not

Supplier ASN contained carry an "Accum" * for
Select Part and go to No ASN activity in an incorrect part the part Open Challenge - made Challenge answered by
CMMS TABA current model year number or unit of by the supplier plant MP&L Analyst
* supplier YTD ship
measure quantity

Compare your shipping Corrective Action: Send Next action required Supplier needs to check
records to the Visteon correct data with next Corrective Action: Send
from plant MP&L if additional data is
Plant receipt records ASN "Accum" with next ASN
Analyst requested

Differences due to

Visteon Plant Cum error / Discontinued/ A receipt that

Missing
Records Supplier Obsolete Part you did not
Shipment?
incorrect? caused ? cum error? ship?

Yes Yes Don't know Yes Yes

Verify supplier ASN

cum transmitted using
e.g. duplicate receipts;
ASN deleted? ADAA (F5 from AJAA).
No Incorrect Quantities; 65
check AJAA This must match the
Transaction
Visteon TABA cum for
the same shipment

Yes

Go to JCBA using F2 Go to JCBA using F2

ASN Needs to be
and enter a "CM - and enter the Submit correct shipping Contact your plant Contact your plant
resend -> Contact plant
Missing Receipt" appropriate challenge * cum with next ASN MP&L Analyst MP&L Analyst
MP&L Analyst
challenge * "CR" "CX" "CD"
No parts required in the
near future?

Send a dummy ASN /

Plant MP&L Analyst
Fax "Proof of delivery" with 1 qty & correct
required to take
to plant MP&L Analyst shipping cum (see
appropriate action
dispute process)

Plant MP&L Analyst Plant MP&L has to

required to take delete dummy ASN
appropriate action without receiving

* Suggestion to suppliers: Supplier has to delete

Print challenges in case you need to dispute your Delivery Rating. Once a challenge is ASN too - to assure
closed this information is no longer available data integrity

Update November 2005 27/ 46

Version 1.4
Supplier Delivery Performance Manual Report Card

2.2.3. Other Supplier Performance - Shipping Discrepancy

¾ Supplier has no instances of shipping discrepancies

¾ Supplier conforms to customer transportation routings and guidelines (covered by problem reports)

Calculation:

Σ Shipping Discrepancies Instances (65 Transactions) on TABA * 100

‘Total Electronic Part Receipts’ + ‘Total Manual Part Receipts’ on APAA

Example:

2 * 100 = 0.4 %
500

100 – 0.4 % = 99.6 %

Check Matrix: Î 99.9 - 99.0 Î = 1 Points Lost

Shipping Discrepancies
PERCENT POINTS LOST
100 0
99.9 - 99.0 1
98.9 - 98.0 2
97.9 - 97.0 3
96.9 - 96.0 4
95.9 - 95.0 5
94.9 - 94.0 6
93.9 - 93.0 7
92.9 - 92.0 8
91.9 - 91.0 9
90.9 and below 10

Update November 2005 28/ 46

Version 1.4
Supplier Delivery Performance Manual Report Card

Process Flowchart - Shipping Discrepancy

Advised ASN "Shipment quantity"
NOT in line with actual quantity
shipped

Receiving Process at Visteon Plant

In-Plant-
No Consignment
parts?

Yes
POP - 2 / Pay on production POP - 3 / Pay on production
Receipts based on usage and full Receipts based on usage and
ASN quantities partial ASN quantities

67C transaction (-> TABA)

Parts received in-consignment

67 D transaction for discrepant

quantity

Parts Used? Yes

No Which POP
method? POP 3

67X transaction (-> TABA)

Agreed POP
POP 2 Partial booking of ASN quantity
days
expired?

Yes

Parts received

Will NOT increment the TABA "cum received"

Will increase the TABA 63 transaction for 65 transaction for
"cum received" advised quantity discrepancy quantity Discrepancy quantities will adjust BOH

Will maintain Visteon Will correct the payment

"YTD cums received" in
line with advised supplier Discrepancy Report Supplier is advised NOT to adjust their "cum
"YTD quantities shipped" issued to the supplier shipped"

Root cause investigation

Supplier Responsibility

Supplier Carrier sent

advised incorrect ASN? Free Astray * ?
incorrect

Yes Yes Yes

Supplier should not adjust Go to JCBA and enter a Go to JCBA and enter a
their "cum shipped". "CD - Discrepancy" "CD - Discrepancy"
Supplier "cum shipped" in challenge challenge
line with Visteon "cum
received" Contact plant MP&L
Contact plant MP&L

Plant MP&L has to perform Plant MP&L has to perform

a transaction reversal for a receipt correction
the 65 txn

* Carrier fails to ship complete order. Incident must

be noted on the transport documents!

Update November 2005 29/ 46

Version 1.4
Supplier Delivery Performance Manual Report Card

2.2.4. Unconfirmed Packaging

Under
construction
¾ This section is currently under construction and Problem
Reports will be used in order to record supplier packaging
issues. Each Problem Report will lead to a 5-point deduction in your Delivery Rating.
¾ Supplier maintains 100% accurate and confirmed packaging data for all parts
¾ All stock is labeled to customer specifications and standards

Calculation:

Σ Number of Parts with Confirmed Packaging * 100

Packaging Review Count

Example:

2 Parts with unconfirmed packaging

35 Parts total (confirmed & unconfirmed)

(35 – 2) * 100 = 94.28 %

35

Check Matrix Î 94.9 - 94.0 Î = 6 Points Lost

Packaging Compliance
PERCENT POINTS LOST
100 0
99.9 - 99.0 1
98.9 - 98.0 2
97.9 - 97.0 3
96.9 - 96.0 4
95.9 - 95.0 5
94.9 - 94.0 6
93.9 - 93.0 7
92.9 - 92.0 8
91.9 - 91.0 9
90.9 and below 10

¾ Each part number with a cum receipt across all plants equal or greater 1000 is evaluated for
packaging performance.
¾ Acceptable confirmed packaging codes are C, R, L, or K
¾ Packaging data updated in DAIA is used by the CMMS3 Material Release calculation to
increment net requirements in packaging quantities.

Update November 2005 30/ 46

Version 1.4
Supplier Delivery Performance Manual Report Card

Process Flowchart - Unconfirmed Packaging

DDL Packaging Screens

Supplier Input Required

DBIA DCIA
DAIA
Returnable & Export Container Effective
Supplier / Part
Container Details Dates

For instructions on
updating screen DAIA,
please consult your DDL
Training Manual

Responsible for data entry: Responsible for data entry:

Supplier Visteon Packaging Engineering

Additional information about the Visteon Packaging Requirements

Visteon Packaging
Requirements

Check http://vsp.covisint.com
for latest manuals *

North America Europe South America Asia Pacific

Complete the
Packaging Contact Packaging
NA Supplier Packaging European Supplier Data Form and
Details:
Guide Packaging Guide
http://vsp.covisint.com forward to the
Plant
Packaging
NA V1121 Packaging VE1121P - Packaging Engineer
Data Form Data Form

* Supplier Manual (VSP) / link Supply Chain

Update November 2005 31/ 46

Version 1.4
Supplier Delivery Performance Manual Report Card

2.2.5. Production Loss Report

¾ Supplier caused off-line and/ or Production Loss at a Visteon plant or at a Visteon customer
plant

¾ Expected supplier response within 10 working days (8D)

¾ Each Production Loss Report equals a 20-point deduction.

Process Flowchart - Production Loss Report

Supplier caused Off-line / Production Loss at Visteon plant or at a Visteon customer plant

DO NOT raise a production loss report for the following occurrences:

Plant MP&L identifies a production
loss instance - It is possible to re-schedule
- Production loss caused by transportation delay / (for suppliers with
"ex-works" condition only)
Within 5 working days

Off-Line / Production loss caused by:

Plant MP&L Manager or - Behind Schedule

Supervisor issues a - Rejected Material
Production Loss Report - Shipping Discrepancy

Originator faxes copy to the supplier CC: Purchasing / Current Model Buyer
& requires an 8D
Expected supplier response within 10 working days

Supplier
agrees to
production loss
report?

Yes No

Supplier has to submit a statement

Escalation Process

Concurrence and submit to the originator to challenge the

8D production loss report (E-mail
recommended)

Supplier has to proof that production

loss was not caused by a failure to
ship enough parts without quality
defects

The dispute needs to be

resolved before the end of the
next rating month

Twenty (20) point deduction for

each Production Loss Report
processed

Update November 2005 32/ 46

Version 1.4
Supplier Delivery Performance Manual Report Card

2.3 Problem Reports

¾ Problem Reports can be issued in each category ‘Supplier Communication’ as well as

‘Shipping Performance’ for a delivery or logistic issue.

¾ Problem reports are send via fax to the supplier.

¾ Suppliers are requested to reply to the problem report until the deadline indicated on the
report.

¾ Each Problem Report equals a 5-point deduction.

Update November 2005 33/ 46

Version 1.4
Supplier Delivery Performance Manual Report Card

Process Flowchart - Problem Reports

Identification of delivery / logistic

issue in Visteon Plant

Notification and request to supplier

to fix the problem by a certain " Early warning "
deadline

No response from supplier /

Problem still exists by deadline
indicated
Reasons for issuing / Problem Types according to Report Card:
Plant MP&L * issues a Problem
- Conveyance Code Error / "Mode of transportation" Error
Report for the identified problem
- SCAC Error / Incorrect carrier code
- Ship without approval / Overshipment
- Define Action Plan (8D, up-
- Bill of Lading error
to schedule plan, etc)
- Other Shipping
- Determine date for supplier to
- Other Communication
respond
- Packing Slip Error
- Improper DDL Lineup / DDL promise failure
* or Supplier Development, etc
- No Nightman Lineup
- Improper Packaging / Packaging Issues; No Barcode label
- Supply Problem

Originator faxes a copy of the

problem report to the supplier

Supplier
agrees to
problem
report?

Yes No
Escalation Process

Supplier has to submit a statement to

Concurrence and
the originator to challenge the problem
corrective actions
report (E-mail recommended)

In case the dispute cannot be solved

the issue needs to be escalated to the
plant MP&L Supervisor and/ or MP&L
Manager

The dispute needs to be resolved

before the end of the next rating
month

Five (5) point deduction for each

Problem Report processed

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3. Appendix

3.1 Delivery Rating Calculations

On the first page of the Report Card ‘Supplier Site Summary’ you will find the

1. Delivery Rating per month for each division,

2. the ‘Overall DR Trend’,
3. the ‘Delivery Status’ and the
4. link to the ‘6 months weighted average trend line table’

3.

1. Delivery Rating per

month

2.
4.

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Example: Calculation of the ‘6 months weighted average’:

ƒ The last 6 mature months are weighted from 1 for the oldest month thru 6 for the most recent mature
month.
ƒ Ratings in each month are multiplied by the weight according to the month, and then the total is
divided by the sum of the weights for each month which had a rating.
ƒ Months with no rating will be excluded from the calculation.

3.1.1. Overall DR Trend NEW: Weighted

Average Trend Table
The Overall Delivery Rating Trend:

¾ Is the LOWEST of the ‘divisional trend values’

¾ The ‘divisional trend values’ are found by clicking on the link ‘Show 6 month weighted average
trend line table’

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Monthly
Delivery Rating

6 Months Weighted
Average

The 6 months weighted average will be calculated when the following criteria applies:

ƒ Divisional trend line starts from the month after the initial delivery rating
ƒ Divisional trend line stops after 3 months without a monthly delivery rating
ƒ if a further delivery rating occurs within 5 months after the last rating, the trend line will be
continued (trend line to be calculated for gaps up to 5 months)
ƒ if the break in the monthly delivery rating is 6 months or greater, the trend line re-starts (not
continous)

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Report Card Delivery Status

The Delivery Status is linked to the ‘Overall DR Trend’.

DR Trend 90 or higher = Preferred / Green

DR Trend 80 -90 = Non Preferred / Yellow

DR Trend 79 or below = Non Preferred / Red

3.2 Delivery Ratings Dispute Process

Delivery Rating disputes should be addressed to the MP&L Analyst in the plant where the instance/s
occurred. Send your dispute within the dispute deadline (-> Calendar) and provide evidence for your
request.

3.2.1. Process for Disputing Delivery Rating – Category 1

ASN Late Part Receipts

• Overview ASN Performance: CMMS3 APAA

- Identify ‘Post Time > Ship Time’ and/ or ‘Manual Parts Receipts’
Instances in CMMS3 APAA by plant (-> See CMMS Plant List)
Root Cause Identification

- Go to CMMS3 AJAA and ADAA (F5 from AJAA) for ASN details.

• Electronic Supplier ASN System is down

Report issue - that electronic ASN´s are not being processed (transmitted) - to the
Visteon Global IT Help Desk. Then submit the ASN through DDL - which is
considered as manual ASN - and dispute Delivery Rating after publication with your
IT ticket reference number.

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• Conventional EDI User (e.g. Darwin, ASNI-X12) should compare the identified
instances with record of 997 functional acknowledgments. (Confirmation sent from
Visteon SOLMIS back to your computer that ASN has been transmitted OK)
Actions required

• Dispute any instance(s) where the transmission of your ASN was confirmed from
Solmis within 15 minutes after the shipment has been picked up. A copy of 997
functional acknowledgement must be submitted with your dispute.

• Dispute any instance(s) of manual ASN were the transmission of your electronic ASN
was confirmed by SOLMIS. Check either AJAA for deleted ASN and submit a screen
copy with the dispute OR submit a copy of the 997 functional acknowledgement.

ASN Inaccurate Part Receipts

• Identify instances of ‘Consolidator ASN – no supplier ASN’ or ‘Duplicate ASN’

Identification
Root Cause

in CMMS AJAA.

• Identity instances of ‘Duplicate ASN’ and/or ‘Original Conveyance = I’ (When

the original ASN is in receiving process).

Conventional EDI User:

• Dispute any instance of carrier ASN (‘Consolidator ASN – No supplier ASN’) if
the transmission of your electronic ASN was confirmed by Solmis.
Actions required

Web-EDI Suppliers:
• Duplicate ASN: Must submit a copy of the ASN History with dispute.

Conventional EDI User:

• Must submit a copy of the transmission log.

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DDL Non-Compliance

• A copy of screen ‘JBBA’ printed within the time frame of 10:45am - 10:59 am
EST (= GMT /London –5) must be submitted along with your dispute.

• The only exceptions for none compliance with DDL promises will be for racks,
kit parts, holidays, plant shutdown and system downtime. Just-in-time suppliers
on DDL should verify with their plant follow up person that their ‘promise’
time is equal to their transit time.

3.2.2. Process for Disputing Delivery Rating – Category 2

Up-to-schedule shipping performance

• The release (862 or 830) shown on the detail report for the part(s) must be
submitted with your dispute.

• If you are shipping to any request other than a release (e-mail, fax requirements,
etc.) you must include this in your documentation.

Record Maintenance

• DDL suppliers must challenge any accum received disagree that occurs regardless
of error type within 24 hours. The exception to this would be Friday’s and
Saturday’s in which additional time is added. Please submit a screen print of the
Challenge screen JCBA on the day the challenge was entered.

• Suppliers with in-transit disagrees must delete existing ASN (in

CMMS3 !) and replace the deleted ASN with a corrected ASN

• Non-DDL suppliers must submit a copy of the 862 release showing the cum
agreement on the day following the date of shipment indicated on the Report Card
detail.

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Shipping Discrepancies - ( 65 transaction )

• A copy of screen TABA must be submitted along with a signed copy of the Packing
Slip and the Bill of Lading (supplier are required to contact carrier to receive a copy
of the Bill of Lading) indicated the parts were picked up by the carrier.

Unconfirmed Packaging

• Note: Suppliers must submit information on DAIA and contact receiving plant for
DCIA approval to complete the process.

• Suppliers must submit a copy of screen DAIA and a signed copy of the Packaging
Data Form along with the dispute.

Problem Report

• Problem Reports are not disputable with plant MP&L Analyst and must be
escalated to MP&L Supervisor / or MP&L Manager.

Production Loss Report

• Problem Reports are not disputable with plant MP&L Analyst and must be
escalated to MP&L Supervisor / or MP&L Manager according to the ‘Production
Loss Report – Process Flowchart’.

Revised
Ratings Revisions will not be visible until the new rating month

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3.3.1. Visteon Supplier Portal (VSP)

The Visteon Supplier Portal is a Communication Gateway that provides Visteon Suppliers access to
Visteon business tools e.g. systems, applications, manuals etc.

You must have a Covisint User ID and Password and have the Visteon Supplier Portal Service Package, to
access this site.

To request access to the Visteon Supplier Portal, you must first register as a new portal user with Covisint
by completing an online registration process, using the following URL:
https://us.register.covisint.com/start.html

Click on the following link to access the VSP directly -> https://vsp.covisint.com

Questions about the Visteon Supplier Portal should be directed to the Covisint Help Desk at
http://www.covisint.com/contact/

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3.3.2. Visteon CMMS3 Plant List Revised CMMS3

Plant List

Division Plant Code Plant Name

Asia Pacific ASPAC FI1RA Thailand
FI1VA India – VASI Chennai
FI1WA India – VPCSI Nagar
FI2BA Philippines

Europe Mfg. Chassis / Powertrain EMCPT 0098A Dueren

0120A Swansea
0133A Wuelfrath
0141A Belfast

Europe Mfg. Climate EMCLM 0114A Basildon

0374A Autopal - Novy Jicin / Climate
0374C Autopal – Hluk
6652A Charleville

Europe Mfg. Electronics EMELE 0185A Cadiz

0259A Palmela
0374D Autopal - Novy Jicin / Lighting
0374E Autopal - Rychvald
FI1TA Alba

Europe Mfg. Interior EMINT 2602A FF* Valencia

6620A Enfield
BNJ0A FF* Halewood
C88RA Berlin

NA Climate NACLM CC05A Connersville

CC0LA CSM - Queretaro
CC0PA Halla Plant 1
CC0PC Halla Plant 2
CM01A Coclisa – El Paso W/H

NA Electronics NAELE EE07A Markham

EE0AA Altec
EE0FA North Penn

NA Exterior NAEXT CJRQA Carplastic - Airport

PP05A Carplastic - Apodaca
PP0CA VRAP - Hermosillo

NA Interior NAINT 2559A VRAP Chicago

FD05A Chesterfield
PP0FA Atlantic Automotive
PP0FJ Atlantic Auto Plant 2

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NA Powertrain NAPWT 2720A VRAP – Chesapeake

2721A VRAP – Concordia
EE06A Bedford

South America SA EE05J Arbor – Export

* Focused Factory

Please note that selected Visteon Plants, as of October 1st, 2005 have been transferred to a new
company to be known as Automotive Components Holdings (ACH).

The performance of ACH Plants will not be tracked in Report Card and therefore the plants have
been removed from the CMMS3 Plant list

3.3.3. Calendar of Events New Publication

Dates

Please consult the Calendar on the Report Card ‘Supplier

Delivery Performance Website’ to check out delivery rating publication dates and supplier dispute
deadlines.

ƒ Click on the following link: http://www.reportcard.visteonsupplier.com/ followed by

ƒ Link ‘Visteon Report Card Main Screen’ followed by the
ƒ Link ‘Visteon Supplier Delivery Performance’ followed by the
ƒ Link ‘Calendar’

Example:
Rating Month CMMS Data collection Report Card
Supplier Dispute Deadline
Year date* Publication date
November Dec 03rd 05 Dec 06th 05 Dec 17th 05

* latest date to perform adjustments for the current month rating. The second working day of each month.

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3.3.4. Visteon Global IT Help Desk

EDI – Trouble Shooting

¾ If you are having problems using your EDI software you should contact the helpdesk of
your software provider.

¾ Please call one of the numbers below if you discover transmission problems like:
- You did not receive any Visteon data
- Your attempts to send ASNs failed due to communication problems
- You sent ASNs but they are not visible in CMMS3

EDI Contact Details Phone Remarks

Trouble Shooting
North America Visteon Global IT Toll Free: 866-899-5490 North America
313-755-HELP (4357)
Helpdesk 001-800-514-2471 Mexico
South America 000-815-7101-7530 Brazil
0-800-666-0334 Argentina
Europe Toll Free number:

008-009-478 36 66 and press:

0 - for German
1 - for English
2 - for French
3 - for Polish
4 - for Portuguese
5 - for Spanish
6 - for Hungarian
7 - for Czech
# (pound key) - for Italian
0800 – 14 21 61 Czech Rep
00800 – 491 13 17 Poland
South Africa 0800 – 99 56 53 South Africa

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EDI Contact Details Phone Remarks

Trouble Shooting
Asia Pacific 800 00 39 21 Australia
10 80 06 50 02 60 China
000 80 06 50 12 46 India
005 31 65 01 91 Japan
18 00 16 51 04 13 Philippines
00 79 86 51 72 04 South Korea
008 01 65 16 57 Taiwan
00 18 00 65 64 55 Thailand

IT will create a ‘Ticket’ for your problem. Please note that you might need the ticket number at a
! later point to dispute your Delivery Performance Rating.

If you have any other questions, please direct them to [email protected]

November 2005

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