ZENITH COLLEGE

HOSPITALITY, CULINARY ARTS AND BUSINESS MANAGEMENT, INC.

Brgy. Fortuna, Abra Rd, Marcos, Ilocos Norte, Philippines 2907
Email Address: zenithcollege022@[Link]
Facebook Page: Zenith College
Mobile No.: 0927-264-4377/0995-067-8731 TESDA
Accredited

Sector : Tourism Sector

Session Plan (Basic Competency)
Qualification Title : Food and Beverage Services NC II
Unit of Competency : Participate in Workplace Communication
Module : Participating in Workplace Communication

Learning Outcomes:
1. Upon completion of this module, the trainee/student must be able to:
LO1 Obtain and convey workplace information
LO2 Complete relevant work-related documents
LO3 Participate in workplace meeting and discussion
A. Introduction:
This module covers the knowledge, skills and attitude required to obtain, interpret and convey information in
response to workplace requirements.
B. Learning Activities
LO 1: Obtain and convey the workplace information

Learning Content Presentation Practice Feedback Resources Time

• Read • Self-check
• Effective information (Answer • Compare to • LCD Projector 6 hrs.
communication Sheet. written answer key
• Overhead Projector
• Different modes of • Reportorial question)
communication • Computer
 • Written communication • Participate in • Perform • Instructor check • Printer
• Organizational policies group effective evaluation and
• Communication discussion communication recommendation
procedures and systems • Interview • Supplier
• Technology relevant to • Memorandum
the enterprise and the • Circular
individual’s work
responsibilities • Notice
• Follow simple spoken • Information discussion
language
• Perform routine • Sample Storage:
workplace duties
following simple • Manual filling system
written notices • Computer-based filling
• Participate in system
workplace meetings • Personnel forms, telephone
and discussion message forms, safety reports
• Complete work related
documents • Telephone
• Ability to relate people • Electronic and two-way radio
of social range in the
workplace
• Gather and provide
information in response
to workplace
requirements
LO 2: Complete relevant work-related documents
Time
Learning Content Presentation Practice Feedback Resources
 • Effective • Read • Self-check • Compare to • LCD Projector
communication information (Answer answer key
• Overhead Projector
• Different modes of Sheet. written • Instructor check
communication question) evaluation and • Computer
• Lecture –
• Written communication demonstration • Practical recommendation • Printer
• Organizational policies performance • Supplier
• Participate in
• Communication group test
procedures and systems • Memorandum
discussion • Interview
• Technology, relevant to • Circular
• Interactions
the enterprise and the • Notice
individual’s work
responsibilities • Information discussion
• Follow simple spoken • Sample Storage:
language • Manual filling system
• Ability to relate people • Computer-based filling
of social range in the system
workplace
• Gather and provide • Personnel forms, telephone
information in response message forms, safety reports
to workplace • Telephone
requirements
• Electronic and two-way radio

LO 3: Participate in workplace meetings and discussions

Time
Learning Content Presentation Practice Feedback Resources
• Effective • Read • Self-check • Interview • LCD Projector
communication information (Answer written • Instructor check • Overhead Projector
• Different Sheet. question) evaluation and
modes of recommendation
• Computer
• Lecture – • Perform instruction
communication demonstration on job sheet • Printer
• Written • Participate in • Interview
communication group • Supplier
• Organizational discussion
policies • Memorandum
• Interaction
• Communication • Circular
procedures and • Notice
systems
• Technology, • Information
relevant to the discussion
enterprise and
the individual’s • Sample Storage:
work
• Manual filling
responsibilities
system
• Follow simple
spoken • Computer-based
language filling system
• Ability to relate • Personnel forms,
people of social telephone message
range in the forms, safety
workplace reports
• Gather and
• Telephone
provide
information in • Electronic and
response to two-way radio
workplace
requirements
C. Assessment Plan
• Written examination
• Observation with oral questioning
• Demonstration with oral questioning
As the above activities are completed, the trainee/student will document the action performed in the progress chart.
D. Trainer’s/Teacher’s Self-Reflection of the Session
• Identify the strong points/ interest of the trainees/students.
• Identify the weakness of the trainees/students.
• Ask the trainees/students for their feedback with regards the procedure performed.
• Ask the trainee/student on how they want the trainer to deliver the next competency in order them to
understand it more clearly
 ZENITH COLLEGE
HOSPITALITY, CULINARY ARTS AND BUSINESS MANAGEMENT, INC.
Brgy. Fortuna, Abra Rd, Marcos, Ilocos Norte, Philippines 2907
Email Address: zenithcollege022@[Link]
Facebook Page: Zenith College
Mobile No.: 0927-264-4377/0995-067-8731 TESDA
Accredited

Session Plan (Basic Competency)

Sector : Tourism Sector
Qualification Title : Food and Beverage Services NC II
Unit of Competency : Work in A Team Environment
Module : Working In a Team Environment
Learning Outcomes:
1. Upon completion of this module, the trainee/student must be able to:
LO1: Describe team role and scope
LO2: Identify own role and responsibility within team
LO3: Work as a team member
A. Introduction:
This module covers the knowledge, skills and attitudes identify role and responsibility as a member of a team
B. Learning Activities
LO 1: Describe team role and scope

Learning Content Presentation Practice Feedback Resources Time

• Communication • Read information • Self-check • Compare to answer key • LCD Projector 3 hrs.
process (Answer
Sheet. • Instructor check • Overhead
• Team structure written evaluation and
• Lecture – Projector
• Team roles question) recommendation
demonstration • Computer
• Observation
• Printer
• Group planning and • Participate in group • Perform • Simulation • Pen
decision making discussion instruction • Role playing • Paper
• Communicate on job
appropriately, sheet
consistent with the • Interaction
culture of the
workplace • Case study
• Simulation
LO2: Identify own role and responsibility within team
Time
Learning Content Presentation Practice Feedback Resources

• Communication • Read • Compare to answer •

• Self-check LCD Projector
process information key
(Answer • Overhead Projector
• Team structure Sheet. written • Instructor check • Computer
• Team roles question) evaluation and
• Group planning and • Lecture –
demonstration • Perform recommendation • Printer
decision making instruction on • Case study and • Pen
• Communicate • Participate in
job sheet scenarios
appropriately, group • Paper
consistent with the discussion • Simulation • Observation
culture of the • Case studies • Role playing
workplace

LO3: Work as a team member

Learning Content Presentation Practice Feedback Resources Time

• Communication • Read • Self-check • Compare to answer • LCD Projector
process information (Answer key
• Overhead Projector
• Team structure Sheet. written • Instructor check
• Team roles question) evaluation and • Computer
• Lecture –
• Group planning and demonstration • Perform recommendation • Printer
decision making instruction on • Case study and • Pen
• Participate in
• Communicate group job sheet scenarios
appropriately, • Paper
discussion • Simulation • Observation
consistent with the
culture of the • Case studies • Role playing
workplace

C. Assessment Plan
• Written examination
• Observation with oral questioning
• Demonstration with oral questioning
As the above activities are completed, the trainees/students will document the action performed in the progress chart.
D. Trainer’s/Teacher’s Self-Reflection of the Session
• Identify the strong points/ interest of the trainees/students.
• Identify the weakness of the trainees/students.
• Ask the trainees/students for their feedback with regards the procedure performed.
• Ask the trainees/students on how they want the trainer to deliver the next competency in order them to
understand it more clearly
 ZENITH COLLEGE
HOSPITALITY, CULINARY ARTS AND BUSINESS MANAGEMENT, INC.
Brgy. Fortuna, Abra Rd, Marcos, Ilocos Norte, Philippines 2907
Email Address: zenithcollege022@[Link]
Facebook Page: Zenith College
Mobile No.: 0927-264-4377/0995-067-8731 TESDA
Accredited

Session Plan (Basic Competency)

Sector : Tourism Sector
Qualification Title : Food and Beverage Services NC II
Unit of Competency : Practice Career Professionalism
Module : Practicing Career Professionalism
Learning Outcomes:
1. Upon completion of this module, the trainee/student must be able to:
LO1. Integrate personal objectives with organizational goals
LO2. Set and meet work priorities
LO3. Maintain professional growth and development

A. Introduction:
This module covers the knowledge, skills and attitudes in promoting career growth and advancement.
B. Learning Activities

LO 1: Integrate personal objectives with organizational goals

Learning Content Presentation Practice Feedback Resources Time

 • Work values and • Read • Self-check • Compare to answer • LCD Projector 3 hrs.
ethics information (Answer key
• Overhead
• Company policies Sheet. written • Instructor check Projector
• Company- • Lecture – question) evaluation and
operations, recommendation • Computer
demonstration • Perform
procedures and instruction on • Printer
standards • Participate in
group job sheet • Company
• Fundamental rights discussion • Return policies
at work including demonstration
gender sensitivity • Read Job sheet • Company
• Personal hygiene operations,
practices procedures and
standard
LO 2: Set and meet work priorities
Time
Learning Content Presentation Practice Feedback Resources
• Prioritized • Read • Self-check • Compare to answer • Information sheet
competing demands information (Answer written key • Work values and
to achieve personal, Sheet. question) • Instructor check ethical standards
team and evaluation and • Instructor aid
• Lecture – • Perform instruction
organizational goals demonstration on job sheet recommendation • Organizational
and objectives • Role play Key Results
• Utilized resources • Participate in • Return
group demonstration • Interview Areas (KRA)
efficiently and discussion • Company policies
effectively to • Structured activity on the use and
manage work • Interactive
lectures maintenance of
priorities and equipment
commitments
• Followed practices
and economic use
and maintenance of
equipment and
 facilities as per
established
procedures
• Attained job targets
within key result
areas

LO 3: Maintain professional growth and development

Time
Learning Content Presentation Practice Feedback Resources

• Identified and • Read • Compare to answer • Information sheet

• Self-check
availed training and information key • Gender and
(Answer written
career opportunities Sheet. • Instructor check development
question)
relevant to the job • Lecture – evaluation and (GAD) sensitivity
requirements • Role recommendation • Instructor aid
demonstration play/simulation
• Acquired and • Participate in • Interview • Qualification
maintained licenses • Return standards
group demonstration • Portfolio assessment
and or certifications discussion • List of
according to the professional
• Interactive
requirements of the lectures licenses
qualifications
• Manifested/observed •
fundamental rights
at work including
gender sensitivity
• Completed and
updated training and
career opportunities
based on the
requirements of
industry

C. Assessment Plan
• Written examination
• Observation with oral questioning
• Demonstration with oral questioning
As the above activities are completed, the trainees/students will document the action performed in the progress chart.

D. Trainer’s/Teacher’s Self-Reflection of the Session

• Identify the strong points/ interest of the trainees/students.
• Identify the weakness of the trainees/students.
• Ask the students for their feedback with regards the procedure performed.
• Ask the trainees/students on how they want the trainer to deliver the next competency in order them to
understand it more clearly
 ZENITH COLLEGE
HOSPITALITY, CULINARY ARTS AND BUSINESS MANAGEMENT, INC.
Brgy. Fortuna, Abra Rd, Marcos, Ilocos Norte, Philippines 2907
Email Address: zenithcollege022@[Link]
Facebook Page: Zenith College
Mobile No.: 0927-264-4377/0995-067-8731 TESDA
Accredited

Session Plan (Basic Competency)

Sector : Tourism Sector
Qualification Title : Food and Beverage Services NC II
Unit of Competency : Practice Occupational Health and Safety Procedures
Module : Practicing Occupational Health and Safety Procedures
Learning Outcomes:
1. Upon completion of this module, the trainee/student must be able to:
LO1. Identify hazards and risks
LO2. Evaluate hazards and risks
LO3. Control hazards and risks
LO4. Maintain occupational health and safety awareness
A. Introduction:
This module covers the knowledge, skills and attitudes required to comply with the regulatory and organizational requirements for
occupational health and safety (OHS) awareness
B. Learning Activities
LO 1: Identify hazards and risks

Learning Content Presentation Practice Feedback Resources Time

Identified and clearly • Information sheet
• Read information • Self-check • Compare to answer 6 hrs.
explained workplace key • Personal protective
Sheet. (Answer
hazards and risks equipment
• Interactive lecture written • Instructor check
Identified hazards/risks and question) evaluation and • Instructor aid
its corresponding • Participate in recommendation • Hand-outs
indicators with the group discussion • Group
dynamics • Situation analysis
company procedures • Simulation
Recognized and • Return • Interview
demonstration
established contingency
measures in accordance
with organizational
procedures
LO 2: Evaluate hazards and risks
Time
Learning Content Presentation Practice Feedback Resources

• Identified terms • Read • Compare to answer • Information sheet 1 hr

• Self-check
of maximum information key • Phil. OHS
(Answer written
tolerable limits Sheet. • Instructor check standards
question)
based on • Interactive evaluation and • Instructor aid
threshold limit • Situational analysis recommendation • Effects of hazard
lecture
values (TLV) • Return • Simulation in a workplace
• Participate in
demonstration
• Determined group • Interview
effects of discussion
hazards
• Film viewing
• Identified OHS
issues and
concerns in
accordance with
workplace
requirements and
 relevant
workplace OHS
legislations

LO 3: Control hazards and risks

Time
Learning Content Presentation Practice Feedback Resources

• Followed OHS • Read • Compare to answer • Information sheet 1 hr

• Self-check
Procedures for information key • Safety regulation
(Answer written
controlling hazards Sheet.
question) • Instructor check • Instructor aid
and risks strictly • Lecture – evaluation and • Clean air act
• Followed procedures • Group dynamics recommendation • Electrical and fire
demonstration
in dealing with • Simulation • Case/situation safety code
• Participate in
workplace accidents, group analysis • Waste
fire and emergencies discussion • Interview management
in accordance with the • Self-paced
organizations OHS instruction
policies
• Film viewing
• Used personal
protective equipment
(PPE) correctly in
accordance with
organization OHS
procedures and
practices
• Identified procedures
in providing
appropriate assistance
in the event of
workplace
emergencies in
line
 with the established
organizational
protocol

LO 4: Maintain occupational health and safety awareness

Time
Learning Content Presentation Practice Feedback Resources

• Followed • Read • Compare to answer • Information sheet 1 hr

• Self-check
procedures in information key • Workplace
(Answer written
emergency in Sheet. • Instructor check • Instructor aid
question)
emergency • Lecture – evaluation and • Health record
related drills • Group dynamics recommendation • PPE
demonstration
strictly in line • Simulation • Interview • OHS personal
• Participate in
with the group record
established discussion
organization
• Interactive
guidelines and lecture
procedures
• Filled up OHS • Film viewing
personal records
in accordance
with workplace
requirements
• Maintained PPEs
in line with
organization
guidelines and
procedures
• Assessment Plan
• Written examination
• Observation with oral questioning
• Demonstration with oral questioning
As the above activities are completed, the trainees/students will document the action performed in the progress chart.

• Trainer’s/Teacher’s Self-Reflection of the Session

• Identify the strong points/ interest of the trainees/students.
• Identify the weakness of the trainees/students.
• Ask the trainees/students for their feedback with regards the procedure performed.
• Ask the trainees/students on how they want the trainer to deliver the next competency in order them to
understand it more clearly