BharathDhanapalan H (2023-06-28, [Link] PM): Hi Edith, thanks for contacting Best
Buy. My name’s BharathDhanapalan. How can I help?
Edith (2023-06-28, [Link] PM): Hi I would like to cancel my order and get. Refund
BharathDhanapalan H (2023-06-28, [Link] PM): Edith, I am sorry to hear that you
want to cancel the order. We have a limited time to cancel your order.
BharathDhanapalan H (2023-06-28, [Link] PM): As the orders are sent
electronically, it’s extremely difficult to stop an order once it’s been processed.
BharathDhanapalan H (2023-06-28, [Link] PM): Let me check your account and help
you further with the cancellation process.
Edith (2023-06-28, [Link] PM): Order number 1012627246
BharathDhanapalan H (2023-06-28, [Link] PM): Can I know the reason for the
cancellation, please?
Edith (2023-06-28, [Link] PM): I received a gift laptop and won’t need the one I
ordered
BharathDhanapalan H (2023-06-28, [Link] PM): To protect our customer's privacy and
ensure I am chatting with the correct person, I'd like to verify some details on
your order. Can you please provide these details below before we proceed with your
request:
1) Full Billing Name
2) Complete Billing Address
3) Email address used to place your order
Edith (2023-06-28, [Link] PM): Edith opio
Edith (2023-06-28, [Link] PM): Shipping Address
Edith Opio
120120 93 St NW
Edmonton, AB
T5G1E8 Canada
Edith (2023-06-28, [Link] PM): aloikiedith@[Link]
BharathDhanapalan H (2023-06-28, [Link] PM): Thanks for the verification, Edith
BharathDhanapalan H (2023-06-28, [Link] PM): Would you mind holding for 2 to 3
minutes while I check on the order?
Edith (2023-06-28, [Link] PM): No problem!
BharathDhanapalan H (2023-06-28, [Link] PM): Thanks for waiting. I appreciate your
patience with us.
BharathDhanapalan H (2023-06-28, [Link] PM): Are we referring to cancel
Refurbished (Excellent) - Lenovo ThinkPad T460 14" Ultrabook Laptop (Intel Core i5-
6300U / 8GB RAM / 512GB SSD / Windows 10 Pro)?
Edith (2023-06-28, [Link] PM): Yes
BharathDhanapalan H (2023-06-28, [Link] PM): I've reviewed your account and I see
that this order is processed, we are unable to cancel this order now.
BharathDhanapalan H (2023-06-28, [Link] PM): Though I was unable to cancel this
order, there is no need for you to be disappointed as there is another way to
resolve this issue.
BharathDhanapalan H (2023-06-28, [Link] PM): What I can do for you to get this
issue resolved is I'll go ahead and message the seller to help you with the best
available option
Edith (2023-06-28, [Link] PM): Ok
BharathDhanapalan H (2023-06-28, [Link] PM): I have successfully messaged seller
to take care of this for you.
BharathDhanapalan H (2023-06-28, [Link] PM): The seller should email you back
within 3 business days. If you don't hear back by then, chat back with us for help.
Edith (2023-06-28, [Link] PM): Ok thanks
BharathDhanapalan H (2023-06-28, [Link] PM): You are welcome
BharathDhanapalan H (2023-06-28, [Link] PM): Please let me know if you have any
other questions for me.
Edith (2023-06-28, [Link] PM): None at this time
BharathDhanapalan H (2023-06-28, [Link] PM): Thank you for contacting BestBuy.
Stay safe and take care of yourself and your loved ones!
